Plane got too warm when flying to Narita. Plane was older model.
Movie selections very poor. Lots of talk about social distancing before boarding and then in economy class we are packed in like sardines.
They are all good,but can’t compare with Japanese airlines
It was very frustrating experience with Kayak and Japan Airlines. Chatdeal with Kayak has handled the issue in a very unprofessional manner. I had booked japan airlines from San Diego to Bengaluru via narita on Nov 21. While at San Diego airport , I came to know that japan airlines flight from Narita to Bengaluru was cancelled 2 months ago. The airlines asked me to check with Kayak as they were the primary ticket issuer. Now the issue begins from here : Chatdeal in association with Kayak was my primary ticket issuer. Firstly the customer support number that they had issued was of no use as it would always ask me to connect to representative via chat. So I went over chat over. Now in the chat, the representative were very slow in responding. They took almost 30 min for 1 response. All this while I was at San Diego airport having nowhere to go. Finally after hours of discussion, they said that this matter will be taken care by CHANGE section of chatdeal and they would require 24 hrs to come back. I objected as I was in San Diego airport with nowhere else to go. I decided to book a flight myself at 2.5 times to original cost. Finally I agreed and waited for 24hrs. But they never got back. After couple of days and after multiple attempts to get response over mail, finally they responded just to wait for some more days and its Still on going after 1.5 months. This was one of the worst case of professionalism
Plussat: "Crew was very attentive. Plane was clean."
Miinukset: "Bigger water bottles?"
Miinukset: "JAL cabin attendants and people from customer center were very professional and nice"
Plussat: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
Miinukset: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
Plussat: "Typical flight and all went well."
Plussat: "Simple check in and boarding, right on time."
Miinukset: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Plussat: "Crew was very polite. Great food and service."
Plussat: "The crew that checked me and those who were onboard were very helpful and cheerful."
Miinukset: "Better choices of movies on board."
Plussat: "The crew always smiles and very accomodating."
Miinukset: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Plussat: "Crew was amazingly nice, friendly and very helpful..."
Miinukset: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Miinukset: "JAL LAX Ground staff. Not helpful."
Miinukset: "Entertaining in English"
Plussat: "The EMIRATES flight was nice. Japan airlines has good leg room."
Plussat: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Plussat: "JAL flights to LAX are always great. Good food too."
Plussat: "Never problems with JAL"
Plussat: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Miinukset: "N/A"
Plussat: "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
Plussat: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Miinukset: "More movie options would have been nice."
Plussat: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
Plussat: "Everything was excellent no complaints"
Plussat: "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
Miinukset: "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
Plussat: "Best airline I have ever flown."
Plussat: "I like everything about flying JAL. That is why JAL is always my first choice."
Miinukset: "I did not like when I can’t choose my seat after booking a flight."
Plussat: "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
Plussat: "Service and airplane are the best!"
Miinukset: "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."
Plussat: "All their employees were very polite and it definitely stood out."
Miinukset: "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
Plussat: "Excellent crew,service and great food."
Miinukset: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Plussat: "This was the best flight I have ever been on. The crew was so friendly."
Miinukset: "Absolutely no complaints."
Plussat: "Seat width, Crew Service,"
Miinukset: "Web Site Check in is cumbersome"
Plussat: "Everything"
Miinukset: "more movie options!"
Plussat: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Miinukset: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Plussat: "Cabin staff. Special meal. Cleanliness."
Plussat: "Everything was perfect! Thank you for a great experience!"
Miinukset: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Plussat: "Nothing"
Miinukset: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Plussat: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Miinukset: "Headset was too big for me and kept skipping back."
Plussat: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Plussat: "excellent seat space, friendly flight attendants, would fly with JAL again."
Plussat: "Great service. Great seat."
Plussat: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Miinukset: "Absolutely nothing."
Very good flight and crew
Too busy confusing instructions during boarding. Crew are busy talking to each other but, nobody is explaining to the passengers what’s going on. Zone one and two is a joke. One crew said one line is which, here another crew saying the reverse. During flight the attendants are missing their mark in distributing meals. All the while, attendants are running on the isle. They look clueless but, chitchat a lot at the end of plane. A few are rude as well. I have traveled using several airlines and so far Qatar for me is the worst.
The flight was excellent. The airport need to adopt some system that make the travelers less tired.
Overall good experience with just the JetBlue Qatar should have kept the checked in luggage at the Boston Airport while rebooking the missed connection to MSP. That made it extra hard on passengers to carry their luggage to hotel and back and check-in again.
It's getting to the point in life that a flight in coach in those little seats for 9 to 15 hours is just too cramped. This was a packed flight with nearly every center seat taken. Good for Qatar airlines, which is a terrific airline, but its tough to ride in those little seats on long-haul flights
I had a pleasant experience.
Plussat: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Miinukset: "Can't think of anything, everything was very good."
Plussat: "Seats were ok but they often were out of vege options"
Miinukset: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"
Miinukset: "Again very impressed with Qatar Airways service on the board"
Miinukset: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."
Plussat: "The comfort of the plane"
Miinukset: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."
Miinukset: "Qatar Air! So refreshing to have good service just when I thought it was gone in this "modern" world..."
Plussat: "Crew was nice and attentive"
Miinukset: "More leg room"
Miinukset: "Entertainment on the Boeing 777 suffered from access problems"
Plussat: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Miinukset: "No comment."
Plussat: "The Flight from Arusha was so convenient in the timing and it was perfect and on-time."
Miinukset: "Nothing. Everything was perfect"
Plussat: "Everything"
Miinukset: "Nothing"
Plussat: "The entertainment was reasonable, I enjoyed the festive choices."
Miinukset: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Plussat: "Super comfy seat and entertainment, plus staff super nice"
Miinukset: "Too long on boarding"
Plussat: "Nice airplane, great crew."
Miinukset: "Beef stroganoff was terrible"
Miinukset: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Plussat: "process quick and efficient"
Miinukset: "average seats"
Plussat: "Best host staff"
Plussat: "comfortable"
Miinukset: "nothing"
Miinukset: "Bad app don’t trust"
Miinukset: "Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers."
Plussat: "Food"
Miinukset: "Entertainment and food timings are odd."
Plussat: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Miinukset: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Miinukset: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Plussat: "The staff are outstanding! Friendly, helpful and accommodating."
Miinukset: "Poor choice of movies. Their 'world' movies should have subtitles"
Plussat: "I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces."
Miinukset: "The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok"
Plussat: "The flight attendents were chilled. Very friendly and accommodating."
Miinukset: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Plussat: "I was expecting to get a room myself near airport but Qatar Airlines provided room with meals at no extra cost"
Plussat: "best airline food ever"
Miinukset: "for an international carrier, leg room is horribly cramped. singapore airlines and qantas offer better leg room in their economy class seats."
Miinukset: "My screen was not working."
Miinukset: "I did not like the entertainment because it did not work well!!!!!"
Plussat: "Flawless boarding, service, food and arrived 30 minutes early."
Miinukset: "Nothing"
Plussat: "Crew was great; plenty of space to stretch out"
Plussat: "Cabin crew were excellent, very nice and accomodating"
Miinukset: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Plussat: "Everything was great!!! Stewardess were very attentive and helpful. Food was good. Enjoyed the movies on plane. The comfort was excellent."
Miinukset: "Can't think of anything I didn't like but maybe that I wasn't in Business Class. Just joking!!!"
Plussat: "I was upgraded to business class for the first time in my life. The food was good, and plentiful, in both classes. The stewards were accessible and friendly, the seats were comfortable. The movie selection was good"
Miinukset: "I was trapped in the window seat, because my neighbors were sleeping. Not Qatar's fault"
Plussat: "It was nice service and hospitality"
Plussat: "Very friendly crew and efficient check-in service. Food was lovely."
Miinukset: "Multiple problems with onboard entertainment re-setting itself."
Baggage drop Tukholmassa oli vaikeaa löytää. Terminaali 5 on sekava remontin takia, siksi ohjeistus/kyltitys pitäisi selkeyttää. Lyhyellä lennolla on typerää tarjoilla mitään. Finnairin mustikkamehuinnostus on outo: se on roiskuessaan tahraavaa nestettä, jonka jakaminen ahtaasti istuville matkustajille on täysin turhaa. Vesi riittää, jos sitä on erikseen tarjottava 45 minuutin matkalla.
Koneen tarjoilun hinnat olivat kalliita
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Finnair was great - superior to our experience with BA in every way.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
No leg space. I am 6ft tall, I am am not super tall. There is zero leg space. Borderline dangerous because with turbulence my knees are forced against the metal on the seat in front of mines. Horrible and painful experience. Not comfortable at all. Just one extra inch of space would be a big difference.
It’s was great experience flying with American Airlines
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Our family booked three seats. The entertainment screen in front of one seat froze on the third hour of flight. Even though I complained about it to two crew members, they promised, but in reality did not try to resolve the situation. I guess the attention to passenger needs could be improved. I appreciated if one of flight attendants could replace the broken screen with any other way, for instance, coloring book or a notebook for a child, who was left w/o working screen. Otherwise, FINNAIR is a fantastic company ! Thank you !
Premiere economy -luokkaan voisi kuulua ruoka
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Ystävällinen henkilökunta. Kaikki ok.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
The boarding was quick and in an orderly fashion. Plane was clean and everyone was friendly.
Flight attendants were all terrific! Really enjoyed the refreshments and snacks. Flight was swift and on time (no delays)! That’s the best part!!!!
Flight was fine. Crew was very efficient. Problem was that we had to take this flight as we had to lay over a night in Dallas due to mechanical delays. We had first class tickets from the delayed flight and got put in the very last row of the replacement flight. Still don’t know what reimbursement we’ll be getting.
Flight delayed out of LHR causing missed connection and night spent in Dallas
Plussat: "movies"
Miinukset: "snacks provided"
Plussat: "Movie selection was good"
Miinukset: "Fortunately I ate breakfast before getting on because I was only offered two stale cookies on board"
Plussat: "Crew was great. Made it to destination 39 minutes earlier than expected"
Plussat: "My wife and I chose premium economy for the long flight from L.A. to Sydney. I believe it was well worth paying for the differential level of service."
Plussat: "On time"
Miinukset: "WiFi didn't work"
Miinukset: "Flight was late!!!!!! But plane was there at gate 2 hours b4 scheduled departure time"
Plussat: "Convenience"
Miinukset: "To change a flight they want $200! That is why I changed to Southwest."
Miinukset: "My seat did not go back, no entertainment screen in seat, was not allowed to bring on carry on bag because there was “no room”. However, there was plenty of over head spots available. Was overall not happy with Americans Airlines."
Plussat: "Crew was fine, nothing spectacular."
Miinukset: "Paid extra for exit row on A321 - scam for AA to charge extra for this row, there is no extra leg room"
Plussat: "The crew was excellent!"
Miinukset: "I think quality of food Is not the same as it used to be. I travel frequently to Europe and breakfast served was not really anything special."
Plussat: "Good plane with excellent crew."
Miinukset: "Bulkhead seat in Main Cabin Extra was a nightmare. One has to be in cirque du soleil to navigate through breakfast in the extra small tray."
Plussat: "Although they charged me $10 to book a seat for check in it allowed me to pick one that keep the middle seat open for my wife."
Miinukset: "To be charged to pick a seat. You should have revealed that in you pricing."
Miinukset: "I didn’t like the food, worse I’ Ever taste"
Plussat: "Movies are comparatively new"
Miinukset: "My flights between Chicago and Japan delayed both ways. My wife's flight from Chicago to Japan which is one day before mine got cancelled. Her name wasn't in the system for her rebooked flight with Cathy Pacific. HORRIBLE!!!"
Miinukset: "Two hour delay out of Denver, no crew."
Miinukset: "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
Plussat: "The comfort of the plane and the continued update on my flight delay."
Miinukset: "The flight was delayed but no fault of American."
Plussat: "Boarding was on time, and landing was smooth."
Miinukset: "No entertainment."
Plussat: "Entertainment and a lot of empty space on each flight"
Miinukset: "I lost my first flight, as Avianca close it 1 hr before to aboard , Employees in JFK are so mean and rude. Avianca charge me another 900 Dollars on Top of 828 Dollars I did paid on Kayak.com, to "reschedule all my trip", that finally is exactly the same I had before . Avianca overcharged me 898 on top of what I Paid Luggage came destroyed and with missing thing at the final destination, nobody take care of that yet. even I made the compliant on write."
Plussat: "On time"
Miinukset: "Cold cabin"
Plussat: "The crew was very friendly and helpful"
Miinukset: "The delay"
Plussat: "The premium economy service was well worth the extra money. The crew was attentive but not annoying on an overnight service. The food was much better than other long haul internationals. And we arrived rested ready to see the city"
Miinukset: "Again boarding was just a mush of people. American keeps revising the boarding process but does little to make it actually efficient and orderly. The grouping should have made things better but gate agents don’t consistently reinforce the policy so passengers are all lax."
Plussat: "The airplane is new"
Miinukset: "The crew was terrible, so rude, really I don’t understand why there are like that. Is like asking a favor for everything . The seat are to short of space and uncorfortable"
Plussat: "Everything"
Miinukset: "Middle seat"
Plussat: "Very smooth trip from beginning to end."
Miinukset: "Delayed flight out of Paris caused missed connection in Dallas."
Plussat: "It was quick and easy."
Plussat: "Ss"
Miinukset: "Sd"
Plussat: "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
Miinukset: "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
Plussat: "I liked the ease of the gate for the airplane."
Miinukset: "There was no entertainment. The airline did not offer a complimentary headphones, and failr sure the wifi was not even working. Also was not that big of a fan with the extra long layover. Was not a fan of the extra time in the holding pattern above Indianapolis, nor the extra time 150 feet from the gate after we landed."
Plussat: "An agent found me a window seat for the Chicago-Barcelona leg of the trip with extra leg room. That was amazing. Also, the lost luggage assistant for American Airlines was super helpful and nice. Also, the 787 (I think that was the Chicago-Barcelona craft) was a very enjoyable airplane. It was super smooth. It had high tech windows that adjusted the amount or type of light that could filter through the windows depending on the settings."
Miinukset: "When I arrived in Barcelona my Bag went missing. It showed up an two hours after my flight landed."
Plussat: "everything ran like clockwork"
Plussat: "Wonderful flight, kind helpful staff and a very comfortable beautiful new aircraft. I look forward to flying Quantas again."
Plussat: "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
Miinukset: "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
Plussat: "The movies and free liquor!"
Miinukset: "The time it took"
Plussat: "only the low fare; which wasn't worth the experience we endured. i do not plan to use them again!"
Miinukset: "that was much too long a flight to be to be put through such an inferior"
Plussat: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Miinukset: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
Plussat: "The service AA provides is very constant in time and that is good"
Miinukset: "Chairs could have more comfort"
Miinukset: "It was BLAH!"
Plussat: "Crew was extremely efficient and genuine friendly and nice. Very long but yet very pleasant flight. Thank you."
Plussat: "no usb charger"
Plussat: "The flight had a 3+hour delay leaving New York and the connecting flight from Phoenix had another hour delay. The customer service rep on the phone did her best to help me but there was no way for me to get to my destination on time (I had given myself a 2.5 hour cushion."
Miinukset: "Over 4 hours of delays made me miss my best friend's wedding rehearsal dinner-- and i was the best man. Completely unacceptable."
Plussat: "Excellent customer service. Good food."
Miinukset: "Didn't realize that codeshare meant operation by another airline, so we waited in line to up at the wrong counter, in the wrong terminal and then had to schlep our baggage to the right one. Good thing we were early."
Plussat: "Crew worked very hard to accommodate our family"
Miinukset: "We are a very tall crew and the seats were a bit tight."
Plussat: "On time flight"
Miinukset: "Not organized at all at the Mexican airport"
Flew BA after a long time. To my surprise it was a great experience, from checkin, boarding to flying. all staff was really good barring one air hostess which seemed a little too firm in her tone and communications. Food was excellent, seats were really comfortable as well as had plenty of leg room (I am average height 5-10). Couple of minor issues though didn't impact me but I can imagine other traveller getting impacted, the head phone socket was too loose for headphones jack which meant the audio cracked etc every now and then. the multimedia remote on the flip side had remote for the games and my controllers joystick was malfunctioning. But this can be with any airlines any plane, and could be your unlucky day .. as my kids seat had everything working well.
Seats (in World Traveller Plus) were very comfortable. Service from the cabin crew was excellent.
Crew was wonderful flight was nice. Business class was too expensive for more comfort. E economy were tight and uncomfortable for long trip
Everything could have been better!!! BA is a s$#@ airline
Flight was delayed over an hour.
Plussat: "The crew was fabulous. Very helpful and upbeat!"
Miinukset: "The food wasn’t very good."
Plussat: "great seats, friendly staff, quick boarding"
Miinukset: "free snacks"
Miinukset: "Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight."
Plussat: "Gate was super close to the lounge."
Miinukset: "The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey."
Plussat: "The crew was great and seating an entertainment options were wonderful."
Miinukset: "Food. Other airlines in Asia have a far better selection of meals."
Miinukset: "The boarding process was a mess with a long delay and change of gate. The flight was one hour late and we missed our connection. Because it was on a different airway"
Plussat: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
Plussat: "plane empty, speedy boarding."
Miinukset: "At least soft drinks should be free of charge."
Miinukset: "Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends"
Plussat: "Friendly staff that helped me change seat after I landed in a middle seat."
Miinukset: "Food is bad. Did not like it one bit. Entertainment too limited, expected more from BA (particularly in the music area). Feels more.like a budget airline! Maybe London airport problem, but both flights from London (at the start of holiday and at the end) were delayed. Nearly missed my connecting flight to NZ. Overall: Resent experience with BA and London Heathrow airport was to the extend that my future travel won't be with BA nor through London airport."
Plussat: "More legroom than other aircraft, plentiful IFE (in-flight entertainment), and a USB charging point in the seat back near the video screen. Decent food and wine, great crew."
Miinukset: "We departed the terminal for takeoff but a passenger had a medical emergency requiring a return to the gate and off-loading along with finding the passenger’s baggage down below. Not the airline’s fault, of course, but maybe passengers should carefully consider their health before embarking on an 11.5 hour flight from one continent to another."
Plussat: "Sydney arrival amazing swift immigration and customs staff polite another step forward Australia"
Miinukset: "The BREAKFAST wow CHILLED egg and bacon sandwich it may have been delicious in 1956 on an old Viscount but really substandard is an understatement LATE too tight to speed up ie spend more on fuel which increases the stress for me as now we are really close to missing the next leg but praise be - arrival was amazing once we got off the plane see above"
Plussat: "Nothing"
Miinukset: "No free snack or drink, noisy plane...couldn't hear stewards, and VERY uncomfortable seats...."
Plussat: "They exceeded my expectation. The food. The crew. The comfort. I rarely slept on the plane. But this time I did. Wider leg room and comfortable seats.."
Plussat: "Only marked down on food and enteritis was a short haul flight so none provided as expected"
Plussat: "Not much nothing stands out that I liked"
Miinukset: "The way they gave you snacks almost like throwing them at you."
Plussat: "Leg room was decent enough."
Miinukset: "I’m stuck on a plane for hours. Don’t abuse this by trying to charge me for food and drinks. Especially when I can’t bring my own drinks unless bought at extortionate airport prices."
Plussat: "Upgrade to premium economy on lagos - London"
Plussat: "The orderly manner in boarding & customer service"
Miinukset: "Everything was great"
Plussat: "They gave you anything u needed"
Miinukset: "Nothing"
Miinukset: "Too much of time at security check in London. We almost missed our flight"
Plussat: "Lots of updates from pilot"
Plussat: "The staff were professional. Boarding was orderly. The flight was smooth. The lavatories were clean."
Miinukset: "As a tall man, even with an entire row to myself, it was impossible to be comfortable. I had to fold myself like origami to fit. My head and neck was pitched forward, even with the seat back reclined. You got me, next time I’ll spring for business class."
Plussat: "Great crew, quiet flight, good food,"
Plussat: "Flew Sydney to Heathrow and was very comfortable in my seat. Seemed wider than most and at 6ft 3 I had plenty of room to move my legs. Pleasantly surprised and actually looking forward to going home next week - just hope its the same 777 plane ! :)"
Miinukset: "The food was excellent - just not enough of it in between meals. No snacks offered and none that I could find anywhere! Will be making sure to bring some back with me on my flight ! Minor complaint on an otherwise excellent trip."
Plussat: "Your terminal is very pleasant and not the worst to have a delay. .....and I know it's beyond your control when incoming planes are delayed"
Miinukset: "No gate and we were bused to get on the plane the old fashioned way......no big deal for me, but this was the return leg from escorting my elderly mother home and I was very glad she wasn't with me."
Plussat: "Good crew, nice and comfortable aircraft"
Miinukset: "1h delay Almost no food alternatives even if now is paid and expensive, no vegan options Boarding onto a crowded bus with babies and then stay trapped in there in front of the aircraft for a long time is not understandable."
Plussat: "Nice crew, short flight, comfortable seats."
Miinukset: "Only a small carry-on allowed and one SMALL purse. Also, there is a charge for beverages unless you are in first class."
Miinukset: "Waited an hr to finally get bags"
Miinukset: "BA loaded drinks but no food onto flight. They "forgot". Paying only by credit/debit card is a time consuming nightmare. Without food, they were faster. Accept cash. Or allow pre-purchase online."
Plussat: "The best part of the Stuttgart to London trip is speed of getting through the Stuttgart Airport - no lines and very efficient. And the fact that it is a jet (my preference over turbo-props)."
Miinukset: "No entertainment connections. Not even free coffee, tea, or soda. Very no frill. Even a small bottle water and hand wipes would have been better than nothing. Not much interaction with crew."
Miinukset: "Online checkin wasn't working and the flight was oversold... After running through Heathrow after a delayed connection, we were told 5 min before the flight was scheduled to take off that it would be delayed. The coach seats were some of the smallest I've ever experienced (I fly 2x a month on average). The crew broke wheels off both of our roller bags."
Plussat: "Ticket agent was courteous, helpful, set up the positive vibes for our flight."
Miinukset: "Our experience was great,"
Plussat: "Comfortable cabin pleasant crew. On time."
Miinukset: "BA charges for everything even water."
Plussat: "The welcome drinks and hot towels (premium economy) are good. As is the drinks trolley before meals. The seats are just OK"
Miinukset: "Major gripe is seat allocation we had several issues but the worst was being issued with a boarding pass and seats from London to Sydney only to have them changed to inferior seats at Singapore with the ultimatum "sit in the new seats or get off the plane". Excellent for customer relations, we won't be traveling BA again"
Miinukset: "Our vegetarian food was not available as requested."
Plussat: "Service was good as well."
Miinukset: "Nothing really"
Plussat: "We boarded almost 1hr early, took off on time and landed just before scheduled."
Plussat: "The food was amazing actually. The seats were the most comfortable I've ever had and he entertainment choices were endless. The flight attendants took our requests graciously and were always helpful and friendly."
Miinukset: "Needs more airflow!!!! It got stuffy and warm."
Plussat: "Friendly service Delay Notification"
Miinukset: "Extra cost incurred by delay 5/6 lost time in total"
Plussat: "It was a short flight but the plane and staff were amazing."
Plussat: "Everything that BA is not; excellent crew & food"
Miinukset: "Nothing"
Plussat: "We didn't crash."
Miinukset: "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."
Plussat: "The food was good and the leg room was very good. The flight was on time."
Miinukset: "On both flight s going to LAX to London and London to LAX we were sitting in the back of the plan with all the families with noisy kids. on the flight to London I had two twins in one seat it was difficult for the mother and the children were all over the place. with a tantrum at the end of the flight because of having to have the seat belt on. On the flight home we were in the last row and all kinds of crying kids. If I ever fly again on British Air I want a seat further forward but if is hard to pre book your seat. We are in our 70's and would like a quieter area."
