Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Rude customer service. Felt some type of prejudice
I was not a fan of this airline, we took off late the crew was bossy and the plane smelled.
The flight didn’t even happen.
Plussat: "Very bad customer service"
Miinukset: "Very bad customer service"
Plussat: "Outstanding and conscientious crew."
Miinukset: "Seats continue to get more narrow and rows are moved closer and closer. However, the Turkish Air seats are among the most comfortable, relatively speaking."
Plussat: "Very friendly crew Decent food Excellent airport"
Miinukset: "List friendly check in process At the check-in counter, he falsely claimed that he couldn’t accommodate a husband and wife together. I’m sure they could’ve Done better"
Plussat: "The crews are always awesome. The food great especially since they always have cherry juice, my favorite!"
Miinukset: "The flight was delayed, and then seemed rushed at call Last Call. Also the ear phone jack was a double that even the TA ones didn't quite fit. Glad it was an overnight flight and slept most of the way."
Plussat: "Very uncomfortable"
Miinukset: "More cushion"
Plussat: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Miinukset: "In-flight entertainment films were a bit limited"
Plussat: "Seats were confortable, new plane, the crew was attentive, food was great."
Miinukset: "Need to update the movie library, the category with the new movies is probably a year or morw old."
Plussat: "The only good thing was the food."
Miinukset: "The flight from Karachi to Turkey was two hours late and the flight from Turkey to Houston was again two hours late. The seat was super uncomfortable. The plane was very crowded. Turkish airways need to reduce their ticket prices because they provide poor services to their passengers."
Plussat: "Nice service"
Miinukset: "I enjoyed visit via turkey and not long flight. I felt comfort"
Plussat: "Friendly crew. Plane well maintained"
Miinukset: "Delay, poor boarding"
Plussat: "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
Miinukset: "Gate experience at IST was sub par"
Plussat: "The service was very nice and courteous"
Miinukset: "The seats don’t match up to the comfort level and privacy of the other airlines"
Plussat: "One sign had row 27> The other sign had 28 >"
Miinukset: "Mass confusion resulting in slow boarding."
Plussat: "1. I had one empty seat next to me. 2. Australian Open (tennis) was live on my tv screen!"
Miinukset: "Although the crew was quite nice, one crew member was kind so-so."
Plussat: "Every thing"
Miinukset: "Every thing is good"
Miinukset: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."
Miinukset: "Crew was. It helpful at all. They created more confusion and frustration. I spend 24 hours calling and talking to them in order to rebook the flight. Worst experience ever"
Plussat: "Nice seats, and staff"
Miinukset: "The family behind us had kids, they were yelling, kicking my seat and had a cat they were holding. I am highly allergic to cats and at first couldn't understand why I was coughing so much. I was very disappointed the staff did not make sure this animal was contained at the back of the plane."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "They accommodated my service dog even without being in the system.They are always very nice and look after me perfectly!I was super late for boarding on the way from NYC and they helped me out!"
Miinukset: "I called the Customer service to let them know I have a service dog and she wasn't in the system neither the way to Hungary or back!I had a little trouble because of that!I asked to sit at the isle for the same reason and they gave me a seat and then moved me because they said I cannot sit there with a dog.They wanted to give me a middle seat but fortunately a nice girl swapped with me for the Isle seat!"
Plussat: "Our flight was cancelled and they gave us direct flight back to Singapore in premium economy seats."
Miinukset: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
Miinukset: "Flight was canceled and I missed all subsequent connections"
Plussat: "The flight and crew were fine. The food and drinks are free, which I wish some US carriers would take note of and adopt."
Miinukset: "New US regulations requiring tablets and laptops to be stored in checked baggage were not relayed to me. I booked the trip in February and the new regulations went into effect in March, but I was never notified. When we got to Istanbul from Brussels and made our way to the gate, we had to go through a security checkpoint where I was informed that my tablets would be confiscated and given back to me once we landed. They had a claim area set up next to our baggage claim turn-style to get tablets and laptops back, but it took us 30 mintues to get our tablets (only 5 mintues to get our baggage). Again, I realize they're only doing their jobs and this regulation is new, but the system they put in place for it and their total lack of communication for customers who had already booked trips was awful. Also, at the checkpoint I was told my tablets would be confiscated and my passport had a sticker put on it. I moved down the line where I was told they would take my tablets and the next guy told me I was clear to go. I asked for verification and he ushered me along, so along I went. Then, while sitting in the plane waiting to leave, a group of 5 or 6 people came on board and searched me out, saying they didn't have a record of my tablets being handed over. I told them I was told to move on at the second checkpoint and they gave me a look as though I was lying, but then said it wasn't my fault and made me retrieve them from my bag and hand them over. It wasn't a huge deal, but it sure did make me look like an idiot in front of everyone else on the flight who could see it happen. The whole reason we brought our tablets was to read books on the flight, and a 13 hour flight doesn't exactly go by quickly. I udnerstand they're just doing their job, but they should have sent an update to people on these flights."
Plussat: "Flight attendance service is great"
Miinukset: "Boarding process too complicated with several security check points make the travel more difficult"
Plussat: "The food was really good but very little"
Miinukset: "Unfortunately I asked three ( 3 ) time for plankitte during the flight but with No response from (2 )differant"
Plussat: "Reasonable good food by airline standard. Good entertainment options."
Plussat: "newest airbus aircraft with good entertainment system. touch panel worked well. duty free shops at ataturk was great. wide range of choices."
Miinukset: "had to take a bus trip to a plane. while outside was very windy and cold."
Miinukset: "There were issues with the entertainment system. It had to be restarted by the crew a number of times and lots of people didn't have fully functioning entertainment for the flight."
Plussat: "I liked that the airline had a nice sleeping pouch that they hand out to you containing a pair of slippers, socks, toothbrush and paste, socks and eye shields. The food is absolutely fantastic and one of the best inflight meals that I had to date! Economy seats are pretty standard like on every airline. The seats do have USB for your devices and I think the air line should have had wifi but I never have my devices on as I would be sleeping for the vast majority of the time of the flight. Another interesting experience, this was my first trip where I had experienced little to no turbulence throughout the entire flight, a first in any travel for me."
Plussat: "The movies and good coffee"
Miinukset: "They ruined my bags. The crew moved slow. They spoke little english and they weren't that interested in the quality of my experience."
Plussat: "that its only 1 hour 45 min."
Miinukset: "tired cabin crew. terrible wet sndwich. very disssapointing specially when they knew it's a night flight that most of the people coming from connections of 10 hours!! Seats need improvement. terrible entertainment which made the people and specially the kids more boring.. and.. we had a delay of almost 1 hour!!"
Plussat: "The crew was incredible and helped to cater to all our needs. The full meals were delicious. The comfort/ entertainment on our international 11 hr flight was very good. Personalized tv with loads of options, USB outlet for phone charging, headsets, pillows and blankets all included."
Miinukset: "We had to wait over an hour for our bag after landing. This may have been due to the rainy weather/ large plane."
Plussat: "Good price and great food"
Miinukset: "Best Price. Plus no-nonsense pricing from Kayak. Food is great."
Plussat: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Miinukset: "Nothing. Everything was great"
Miinukset: "The cabin crew were no where to be seen most of the flight at all. Our food trays remained at our seat for far longer than any other flight or airline that I have been on. At the end, people were getting up to go to the flight attendants to give them their trays of food. Overall, the service left alot to be desired."
Plussat: "- the food was great! not the usual bad airplane quality, we felt we're eating at a restaurant"
Miinukset: "- Screen from Madrid to Istanbul wasn't working even though crew members restarted it several times"
Plussat: "Two really good meals and there were snacks in the back for the time inbetween. The crew was friendly. This was the best flight I've experienced in a few years."
Miinukset: "Too little leg room. My knees touched the seat in front."
Plussat: "Loved the leg room and movie/live TV selection"
Plussat: "The age of the plane and the crew."
Miinukset: "Pre boarding took longer than what it should be"
Miinukset: "Canceled the outgoing flight"
Plussat: "The company gave us a hotel for the layover."
Miinukset: "Seats uncomfortable"
Miinukset: "The seat was very worn and I was sitting on rebar. Thankfully it was a short flight."
Plussat: "Crew and food were great."
Miinukset: "Seats handles were too low--could never sit fully upright and rest my arms. Not a comfortable flight."
Plussat: "The service, food, and in flight entertainment were great. The leg room in coach was on par with other major carriers that I have flown transatlantic. The layover in Istanbul was pleasant (go to Staarbucks for free wifi). And I saved $500 over the price of other flights. I'd definitely take Turkish Airlines again, and maybe even arrange for a longer layover to be able to see Istanbul."
Tuna cans planes. Super small seats. Very uncomfortable
The attendants were friendly and very attentive.
Serve some food to Main Cabin like Comfort +.
The Pilot were very professional to Explain what direction the plan will take to get La gaurdia .That what I like best 👌👍5*
The flight departed late and the interior temperature was very cold for the first hour of the flight. Eventually it warmed up to a normal temperature. The crew was great. My seat in comfort class was comfortable. There was no food served---only snacks.
The flight attendants were happy!
in plane service was very poor, never got asked if I needed anything else. Also, I miss the days when during the boarding the gate agents would actually acknowledge your presence not only stand next to the machine.
Plussat: "I wish the airlines, all airlines would keep the middle seat vacant on all flights!! Such a comfortable feeling and flight. I’ve flown multiple times this summer during Covid, having that middle seat vacant has made traveling by air for me a very good, comfortable thing again. Don’t ever go back to packing us in like cattle car flights!!"
Miinukset: "TVs/outlets on my side and section of the plane were not working."
Plussat: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Plussat: "The crew was very helpful and the seats were comfortable"
Miinukset: "Way exceeded my expectations!"
Plussat: "The atl to bwi leg was not great. No inflight entertainment and the aircraft looked old."
Miinukset: "A newer aircraft that doesn't show its age would be nice"
Plussat: "Kudos to the employees who really tried to help rather than pay mere lip service."
Miinukset: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
Plussat: "Crew was lovely"
Miinukset: "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
Miinukset: "Not cancelling our flight"
Miinukset: "Plane left 4 mins early knowing that passengers were on a delayed flight."
Plussat: "Good crew"
Miinukset: "The WiFi didn’t work well"
Plussat: "Nice to have more room in the premium economy section."
Miinukset: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."
Miinukset: "Plane was FREEZING!!!"
Miinukset: "the flight was delayed and so I missed my train home"
Plussat: "Crew was great."
Plussat: "I liked that we were able to use the go go entertainment from the headrest. Lots of things to choose from to watch"
Miinukset: "We could of been on time, we had a connection I. Atlanta and had 15 minutes to spare"
Plussat: "Flight timing and gate arrival"
Plussat: "Terrific service."
Miinukset: "Everything was great."
Miinukset: "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
Plussat: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Plussat: "The crew was very accommodating and found me a new seat when I requested one."
Miinukset: "My assigned seat was next to a morbidly obese man. He overflowed his seat and took up at least five inches of my seat. The seats have become so narrow that even an average weight male has trouble fitting his shoulders into the seats."
Miinukset: "On time and nice media"
Plussat: "The gentleman that was calling zone 1, etc etc. was amazing. I should have grabbed his name. Kept us informed and thanked us and really appreciated our business. He rocked!"
Plussat: "The crew did the best they could under the circumstances."
Miinukset: "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"
Plussat: "Smooth take off and landing"
Plussat: "I was not able to change seats..."
Plussat: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Miinukset: "Spacing with seats"
Plussat: "On time; safe flight"
Miinukset: "Service from boarding to landing was impersonal. No headphones etc. Etc."
Plussat: "Customer service"
Plussat: "The stewards and flight was overall fine. In fact I found the stewards to Atlanta from West Palm very accommodating."
Miinukset: "I have reservation on booking Comfort plus next time I fly though. There appeared to be no difference in the seating or service as economy. A lesson learn I guess. I will atillflyDelta but stick to economy. I saw no perks"
Plussat: "Just getting to my destination"
Miinukset: "Service very poor and seats very uncomfortable"
Plussat: "Left on time. Arrived on time. Seat was ok. Meal was ok. Crew was professional."
Miinukset: "Long wait at immigration in Paris (not Delta's fault)"
Miinukset: "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."
Plussat: "On time. Funny pilot"
Miinukset: "Flight was delayed"
Plussat: "Crew did an outstanding job"
Miinukset: "No entertainment"
Plussat: "Clean, polite, informed"
Plussat: "Got from point A to point B"
Miinukset: "nothing all was good as expected."
Miinukset: "Flight was 7 hours delayed and every 2 hours of waiting they delayed the flight 2 more hours"
Plussat: "Comfortable seats, the crew on board was nice"
Miinukset: "Boarding and unboarding was unorganized and hectic. Also the crew broke my luggage and because I didn't go to the counter right afterwards I can't be reimbursed for it"
Plussat: "Left on time. Boarded easily and arrived early"
Miinukset: "Flying :)"
Never more flight with your company!!!
Friendly staff, very nice airplane.
There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Slow boarding in Seville, no chance to check-in online🥺
Miinukset: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Plussat: "The plane size & comfort was excellent. The staff were very friendly"
Miinukset: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Flight arrived on time"
Miinukset: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Plussat: "Excellent crew, good food & movie selection."
Plussat: "Newer plane, crew was amazing, seats were adjustable"
Plussat: "The aircraft"
Miinukset: "No overbooking next time!"
Miinukset: "KLM crew exceed our expectations"
Plussat: "Slow service."
Miinukset: "Better communication!"
Plussat: "Nice staff and no delay"
Miinukset: "Instead of crisps maybe a bit of cheese or crackers"
Plussat: "The crew is really welcoming"
Miinukset: "The seats are too narrow and a bit too hard"
Miinukset: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Miinukset: "Boarding was very slow."
Miinukset: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Plussat: "Helpful and kind crew"
Miinukset: "I wish there was WiFi"
Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Miinukset: "Inflight was better than I expected. But needs upgrading air crafts."
Miinukset: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Plussat: "Flight duration"
Miinukset: "Very stingy with the drinks Cramped seats"
Miinukset: "My suitcase didn't come with the airline."
Plussat: "Light snack and complementary wine"
Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Plussat: "Efficient boarding system, clearly signposted. Professional staff"
Plussat: "Friendly staff"
Miinukset: "Leg room"
Plussat: "Crew was awesome"
Plussat: "Efficient crew"
Miinukset: "Long, slow line at check in. Not many new movies or tv shows"
Plussat: "Snooth and efficiënt with a KLM service"
Miinukset: "No entertainment"
Plussat: "Good entertainment options. Nice flight attendants"
Miinukset: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Plussat: "Able to fly direct to ansterdam"
Miinukset: "Have to lay over on the way back. More expensive than other airlines."
Miinukset: "Food and one bathroom out of service makes an awful flight"
Miinukset: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."
Plussat: "The food service was good and the flight attendants were friendly."
Miinukset: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Miinukset: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plussat: "In flight food was enjoyable"
Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"
Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"
Miinukset: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Plussat: "The sandwiches were simple yet just the right touch, on all four flights."
Passport control at Kastrup was unacceptable. The booths were not staffed for 45 minutes creating quite a backlog. Not an SAS issue, I know but it colored my overall experience
Seats had enough room for me where I didn’t feel cramped. Food was just alright, but I wasn’t expecting much on a plane so I was satisfied. 7 hour flight was not as bad as I was expecting
SAS seems to like setting up flights that aren't ready to take off and then causing passengers to have to go through multiple transfers to get to their destination. The transfers also don't include the upgrades you paid for previously if their with a different airline. It is better to pay the extra hundred or so dollars to fly with an actual proper airline like Air France. Expect surprises if going with SAS.
Worst airline I’ve ever flown with. My first flight got delayed so I missed my connection. There was no one to help direct where I was supposed to go and how I was supposed to get a new boarding pass. All in all, I missed another flight because of mismanagement. I’ve never spent more time waiting than being on a plane. SAS has accomplished the impossible.
Cleaning and customer service was excellent. I will travel again
Miinukset: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "Newer movies"
Plussat: "Nothing, could not even board due to confusion over flights."
Miinukset: "SAS couldn’t even help us when our flight was cancelled."
Miinukset: "The food offering"
Plussat: "Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated."
Miinukset: "There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen. Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines"
Plussat: "No problems. I was satisfied"
Plussat: "Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some."
Miinukset: "The flight good bit it’s always crappy when you loose your luggage"
Plussat: "Good movies and food good. Seats wide enough and mostly enough bathrooms."
Plussat: "Very accommodating crew"
Miinukset: "No food or even water"
Plussat: "Decent movie selection and very smooth landing"
Miinukset: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."
Plussat: "Crew was friendly and helpful."
Miinukset: "Plane was a bit old, inflight entertainment limited, temperature on aircraft fluctuated a bit. We were also an hour delayed in take off with no communication."
Plussat: "Efficient processing of passengers onto aircraft."
Plussat: "Crew were pleasant."
Miinukset: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Plussat: "The flight attendants were pleasant. We received pillows and blankets and a bottle of water upon boarding. Dinner and a snack was served. The seats are comfortable."
Miinukset: "The snack was some kind of pickled vegetable strudel. I wish I could have had a choice of something else. I didn't like that for the whole we were only offered one complementary soft drink."
Plussat: "Plane was quite empty"
Miinukset: "Plane wasn't in the best shape"
Plussat: "Crew very nice. More leg room in front of seats then most planes.. Plane on time ."
Miinukset: "Not many movie choices, Food was just ok. Do not put tomatoes on sandwiches ahead of time, it makes the bread wet and soggy."
Plussat: "The flight crew was courteous and professional. The seats were comfortable."
Miinukset: "The flight came in a little late. However, the plane was nice."
Plussat: "The food was excellent and the flight was smooth."
Miinukset: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Plussat: "service was good"
Miinukset: "The plane was full. Sets in economy were very small."
Plussat: "The airline is very professional and the crew were very courteous."
Miinukset: "During my layover, the airline did not post the gate for my flight to Athens until an hour before, which caused me to have to run across the terminal to another set of gates."
Miinukset: "Unexpected 70 euro baggage fee that I had no way to add online."
Plussat: "I got to my destination all in one piece which is what really matters most."
Miinukset: "The crew was completely rude. They banged my knee with the food cart and didn't even apologize. The seats are so tight and the people in front of me had their seat in the reclining position the entire flight."
Plussat: "Delicious food"
Plussat: "Smooth flight, friendly crew, food was excellent."
Miinukset: "Seats very cramped"
Plussat: "Entertainment selection was very nice and the actual plane ride was smooth"
Miinukset: "Took over an hour delay for boarding due to air conditioning issues, then when we boarded we were told it was 35 Celsius until they start the engines. Then took an additional hour once boarded to take off due to traffic. Completely missed my connecting flight"
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Miinukset: "Seats very narrow and tight."
Miinukset: "My first flight was canceled. I'm still in Barcelona."
Plussat: "Entertainment variety"
Miinukset: "You had to pay for drinks"
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "nothing too exciting, everything as expected.Seats were a bit tight tho"
Miinukset: "Food tasted Horrible"
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "Everything worked well."
Miinukset: "Movie selection could be lager."
Plussat: "Introduce meals even to economy class"
Plussat: "Flight was short."
Miinukset: "Not much talk from captain about local weather and time."
Miinukset: "sas online seat selection and checkin, computer crashed"
Plussat: "I wish there were more snacks during flight."
Stefan stewart was excellent, helping with my food & drink needs,thank you.
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Plussat: "The crew is nice"
Miinukset: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Plussat: "Clean plane , good crew ,"
Miinukset: "they didn't load my baggage from flight 1 to 2"
Plussat: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Plussat: "Good aircraft, good service, on time, eventless"
Miinukset: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Miinukset: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Plussat: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Miinukset: "Flight was delayed for 4+ hours"
Plussat: "Very friendly crew"
Miinukset: "In-flight system had some errors"
Miinukset: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Plussat: "Incredible staff. Super polite"
Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Plussat: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Plussat: "Intranet wifi meant I could watch entertainment on my iPad"
Miinukset: "Seats are very uncomfortable"
Plussat: "Crew was friendly and attentive but hard to understand"
Miinukset: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Plussat: "The crew were polite and friendly"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Plussat: "The crew"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Plussat: "My seat"
Plussat: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Miinukset: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Miinukset: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Plussat: "Quiet! No noise-canceling earphones needed. Delicious food."
Plussat: "I like traveling with AirFrance in general."
Miinukset: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Plussat: "I like fly attendant who served us meal"
Miinukset: "I didn’t like that space between each seat is small"
Plussat: "Boarding for BUsiness class was fine. Seating was cramped."
Miinukset: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Plussat: "Super fast boarding and smooth takeoff"
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Miinukset: "Only 1 bathroom (toilet) for all of first class"
Plussat: "Punctual, not crowded."
Miinukset: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Plussat: "Food was excellent and crew was very nice."
Miinukset: "Could not check in online before my flight and no zones to board just line up and go apparently."
Plussat: "Boarding & crew (inc ground staff & check-in) all good."
Miinukset: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Plussat: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Miinukset: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Plussat: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Miinukset: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Plussat: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Miinukset: "TV was too slow."
Plussat: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Miinukset: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Plussat: "Other crew members were very polite to us, in particular a younger tall woman."
Miinukset: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Plussat: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Miinukset: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Miinukset: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."
Plussat: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Miinukset: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."
Miinukset: "My entertainment system did not work for the whole 8 hours. Seats were uncomfortable. The lights above the seats broken."
Plussat: "Good entertainment"
Miinukset: "For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat"
Plussat: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Plussat: "Friendly crew, clear information about the delay"
Miinukset: "Chaotic boarding process at CDG and my seat was broken"
Plussat: "i tried to cancell my flight but didnt answer me1"
Plussat: "Crew were great"
Miinukset: "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"
Plussat: "Overall very good on time flight."
Miinukset: "I had wrong gate number on my boarding pass and I had to look for the gate and only one hour for transfer.Very stressful."
Plussat: "Due to delay in flight of amost 2 hrs, the in flight staff was kind enough to offer drinks and snacks while the passengers were waiting in the plane."
Miinukset: "Terrible communication by the staff on the cause of delay. Also once we landed in Paris, the ground staff was not aware whether all the luggage has landed or not."
Plussat: "Air France seems to have improved since the last time I flew."
Miinukset: "At able to select seats prior to check in."