Etsi halvat lennot välille Pariisi Orlyn lentoasema - Helsinki

Plussat: It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture

Miinukset: Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights.

Plussat: We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic

Plussat: Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!

Miinukset: The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt

Plussat: seats were spacious. Crew was courteous

Plussat: The size of hand luggage

Miinukset: Security check protocols and stuff didn’t helped to process the access caused me my flight lose. I missed the flight and didn’t travel

Plussat: Crew were amazing arrived early

Miinukset: In flight entertainment

Plussat: Big aircraft made it a smooth flight

Miinukset: Excellent! Got us home on time and with great service! Thank you

Plussat: With my little boy the seats were so uncomfortable cause of the engine. But the rest was great.

Miinukset: Great crew this time.

Plussat: Helpful crew Good food

Miinukset: Our luggage came back damaged and open !

Miinukset: There is no space for legs. The food quality is poor. No entertainment at all

Plussat: Very kind and helpful crew

Miinukset: Boarding process with a wheel chair passenger should be better organized

Plussat: Nothing

Miinukset: Everything

Plussat: Very little to like flying like this

Miinukset: This is a cut rate airline and if that is what you want and nothing else available this is your flight

Plussat: Steal money!!!! You guys didn’t allow to bring our carryons in to airplane and was a little short, she forced us to pay for them and send to the big luggage. But when we was boarding there so many people with a bigger baggage!!! I can’t accept that !!!

Plussat: Being able to check in quickly and weigh and tag my own luggage.

Miinukset: Took too long to board the plane. Didn’t like that the only persons picked on for hand luggage was a husband and wife in there mid 70’s. But eventually they were allowed to bring on their hand luggage.

Plussat: The flight was short

Miinukset: My seat was sagging in from use. And some men were standing in the aisle, talking loudly and laughing while I was trying to nap. The staff did nothing about it.

Miinukset: on easy jet, if you do it check in online 34 hours before the flight you get bumped to standby. This is not made clear in any emails or confirmations. Despite purchasing a ticket in advance I almost missed my flight because I checked in at the airport.

Plussat: Helpful crew Good food

Miinukset: Our luggage came back damaged and open !

Miinukset: All was good

Miinukset: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Miinukset: Orderly sitting of economy class passengers

Plussat: The crew is very nice.

Miinukset: Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano.

Plussat: The food was good and was served with professionalism.It was an excellent service no doubt.

Miinukset: Late boarding

Miinukset: Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights.

Plussat: Very kind and helpful crew

Miinukset: Boarding process with a wheel chair passenger should be better organized

Miinukset: Last flight of the night always running late

Plussat: Everything went smoothly.

Plussat: The seat was fairly comfortable. The pilot communicated with the passengers about the reason for the delay, due to mechanical issue.

Miinukset: I was not made aware, until I got to the gate and was boarding, that a personal item (that was small enough to easily fit under my seat), would not be allowed on the plane without incurring a $60 Euro charge. Luckily, I was quickly able to squeeze it into my carry-on suitcase. One of the flight attendants wasn't very friendly (young, male, possibly Middle Eastern, French speaking). The other 3 were fine.

Plussat: The seat was comfortable.

Miinukset: We were delayed for nearly an hour.

Miinukset: Baggage reclaim very slow

Plussat: Crew were amazing arrived early

Miinukset: In flight entertainment

Miinukset: Too many passengers taking oversized cases on flight. As a result delays whilst luggage was removed into the hold