Etsi halvat lennot välille Pekingin Capital kansainvälinen lentokenttä - Helsinki

Plussat: "The overall experience was good."

Miinukset: "Nothing"

Miinukset: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."

Plussat: "Crew was generally very good."
Miinukset: "Flight was delayed by 2 hours"

Miinukset: "too many little children"

Plussat: "I like overall, food , entertainment, cleanliness and the amazing crew."
Miinukset: "I would fly again with emirates."

Plussat: "Just such a smooth journey."

Miinukset: "Nothing"

Miinukset: "Improve cabin comfortable"

Plussat: "Excellent flights in all respects."

Miinukset: "The bread buns were cold. Better if they were served hot"

Plussat: "Good flight and crew but......."
Miinukset: ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"

Miinukset: "All was ok just didn’t sleep to well on the long 8 hour flights"

Plussat: "The seats were very comfortable, good entertainment"
Miinukset: "Poor gluten free options"

Plussat: "Missed connection"
Miinukset: "Try to be on time"

Plussat: "I really appreciated the upgrade"

Plussat: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Miinukset: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."

Plussat: "Excellent service"

Plussat: "The entertainment because it had almost everything."
Miinukset: "Flying for the first time.I think everything was excellent."

Plussat: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"

Plussat: "ICE is amazing, excellent food also in economy, comfortable seats."
Miinukset: "If you sit on the double seats in the back you have to wait a lot to get off the plane."

Plussat: "The ground staff in Chile. Quite organized and catered to the guests. seamless connection and baggage retrival"
Miinukset: "Ground staff in India gave me wrong info about baggage."

Plussat: "The leg space and the entertainment. The crew were very nice."
Miinukset: "The bathroom must be kept cleaner."

Miinukset: "With more focus on menat and India what used to be a good airline is slowly turning to cattle carrier."

Plussat: "A good time to board"
Miinukset: "No offer of free water to drink on a 3.5 hour flight!! Staff didn’t smile at all."

Plussat: "I like the professionalism of the crew. Lots of shops to visit in Athens Airport."

Miinukset: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"

Plussat: "Good flight and on time."

Plussat: "Business class was excellent overall."

Plussat: "the crew are nice"
Miinukset: "food limited selection"

Plussat: "Smooth flight, courteous staff"

Plussat: "The crew were nice"
Miinukset: "Terrible food Outdated entertainment"

Miinukset: "Waited at the wrong gate, missed the connecting flight and Had to spend $612.00 to get on another flight . What If I could not afford the ticket ?"

Plussat: "Flight departure on time and good food service"

Plussat: "Space"
Miinukset: "Breakfast could have been a bit better"

Plussat: "The cabin’s atmosphere was great, food was on time i think and food and drinks were overflowing and tasted great."
Miinukset: "My LCD screen had a problem as i noticed that it was just mine that was having this blurring part like every 5 minutes so it was disrupting my concentration on the movie."

Plussat: "Friendly service"
Miinukset: "Old plane with old seats."

Plussat: "good flight"
Miinukset: "Woke me up for breakfast"

Miinukset: "Upon arrival at the final destination, I couldn’t find one of my 2 checked baggages, asked the emirates ground staff and i was told that they were unable to track the bag and not sure if it was loaded on to the aircraft at the origin airport or lost in transit. Lost my wedding suite and fiancé ‘s wedding gown and plenty other wedding things."

Plussat: "Good leg-room."
Miinukset: "Crew do not seem to be attentive."

Plussat: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Miinukset: "The delay to get on the flight, hard with a toddler."

Plussat: "Access to airport through metro is very nice."
Miinukset: "Prayer area is very small in the airport. Most of the time it's very crowded."

Plussat: "Check-in , immigration and security experience at Dubai was very efficient via the business class terminal."
Miinukset: "Old business class arrangement for this route seems very outdated conpared compared to the newer fleet; was not worth the extra upgrade fee."

Plussat: "Quantas Operated by Emirates is definitely not Emitrates standard."

Plussat: "We like everything, was good experience All over"

Plussat: "night flight but well able to sleep on this flight"

Plussat: "Price, comfort, ice, food and drinks"
Miinukset: "I just don’t like discomfort of others moving their seat back."

Plussat: "Crew were great"
Miinukset: "Boarding is chaotic. Why ask First and Business passengers to start boarding when all you are doing is getting them to leave their seats and stand up for fifteen minutes in front of the closed doors going out of the departure lounge?. This has happened three out of three flights and must be standard operating procedure."

Plussat: "Plane was almost full, had a spare seat in the middle. Meals were good. Staff were run off their feet but coped well."
Miinukset: "The flight from Brisbane to Dubai then to Barcelona was excellent compared to the return flight from Dubai. Dubai to Brisbane flight, seats were very uncomfortable, seat cushions were hard. Toilets ran out of paper and hand towels, I had to Inform a staff member. Cabin had a peculiar odour."

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "Everything but not the food"
Miinukset: "Food was horrible"

Plussat: "Uncomfortable seats"
Miinukset: "Nothing"

Plussat: "Nothing. I missed my original connection because the flight from Budapest was late and I was put in a cramped middle seat while there were seats open in First Class. I should have been upgraded"
Miinukset: "Upgrade passengers that you make late."

Plussat: "The crew was fantastic!"

Miinukset: "Flight delayed"

Miinukset: "Food poor going to Munich , legroom poor."

Plussat: "On time, efficient."
Miinukset: "Food is becoming more and more of a joke on Lufthansa, gone are the bad sandwiches, now it is just sweets."

Plussat: "New-ish aircraft"
Miinukset: "Prompt departure; better food/snacks."

Plussat: "Everything except delay"
Miinukset: "Nil"

Plussat: "Service"
Miinukset: "Delay for both leg trip."

Plussat: "Crew AMAZING nice people very hospitable the food was good, very respectable staff accommodations nice"
Miinukset: "The seat in the back was very uncomfortable to sleep other than that amazing"

Plussat: "The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids."
Miinukset: "Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk"

Plussat: "Flight from LAX to FRA"
Miinukset: "Not canceled flights !"

Plussat: "My meal request was better than during my Frankfurt to Abuja journey. I did not know the content of the food then."

Miinukset: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"

Plussat: "The economy seat was surprisingly comfortable"

Plussat: "I loved the Awesome Check in lady from United airlines, her name is Sandra and she is pure awesomeness. I also loved the air hostesses for the care they have given me from the time I set foot On the plane until I left."
Miinukset: "The attitude of the Lufthansa gate staff was anything but welcoming. Reaching the gate for the Lufthansa flight was greeted with my name shout from a distance, and my apologise for being late were met with shrugs! Not only that, but my 3 checked bags are still in at IAD, I didn’t receive in CAI!"

Miinukset: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."

Plussat: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Miinukset: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"

Plussat: "Good crew"
Miinukset: "Was delayed outgoing but information was good"

Miinukset: "Highly recommended for efficiency"

Plussat: "Very clean cabin, crew efficient and friendly"
Miinukset: "The sweet pastry is horrible, please bling back the cheese sandwich/ or similar."

Miinukset: "I was trying to extend my ticket but no one was answering my call last 2 days so I misssed my flight no refund nothing"

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Comfort and space"

Plussat: "Service and hospitality. On dot service with no major delays."

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Friendliness of cabin crew,entertainment was good,food was good. Overall I was pleased with the service and am looking forward to flying with Lufthansa again"
Miinukset: "I think the process was too long in Lagos, but in London it was smooth."

Plussat: "Crew was great"
Miinukset: "Didn't have the vegetarian meal I ordered"

Miinukset: "The business class seats are small and the leg-room is short There is no entertainment units on this flight"

Plussat: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Miinukset: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."

Plussat: "Short flight, snacks, timely take off and landing."

Plussat: "Lufta Hanza canceld the flight"

Plussat: "on time no hassle"
Miinukset: "nothing in particular"

Plussat: "The meals were very good!"

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Miinukset: "No negatives."

Miinukset: "Getting through security in Munich was a nightmare and I almost didn't make this flight. Luckily i had a friend that asked them to hold the plane but there seemed to be no communication that people from other flights were delayed getting to the gate. Very frustrating."

Plussat: "Crew amazing"
Miinukset: "No entertainment."

Plussat: "Crew and service was amazing"
Miinukset: "No entertainment food Horrible"

Plussat: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Miinukset: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"

Miinukset: "Very bad food"

Plussat: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long."

Plussat: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Miinukset: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."

Miinukset: "Flight delays"

Plussat: "We were traveling to cancun, the best part is we picked up our bags just in our final destination."

Plussat: "It is so nice to flight on board a plane were the staff knows what to do."

Miinukset: "Quite satisfiedoverall"

Plussat: "The plane was very good , the hospitality was very good b"
Miinukset: "Every thing in Lufthansa was horrible"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "Made it"
Miinukset: "Nothing in particular"

Miinukset: "Last minute change of boarding gate led to a dash across the airport!"

Plussat: "Fast and efficient!"

Miinukset: "."

Miinukset: "Third delayed flight in a row within the week. Seems to be considered acceptable business practice."

Plussat: "Excellent and professional crew members"
Miinukset: "Nothing, the flight was smooth, most enjoyable"

Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"

Miinukset: "The food offering"

Plussat: "The crew was amazing but delays upto 2 hrs"
Miinukset: "Nothing as not in control"

Plussat: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Miinukset: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."

Plussat: "Everything was pleasant as expected except for one thing, mentioned below."
Miinukset: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."

Plussat: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."

Plussat: "Good service from flight deck and cabin crew. Clean and comfortable"
Miinukset: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."

Plussat: "Excellent short flight"
Miinukset: "Did not eat"

Plussat: "Overall, an incredible experience!!!"
Miinukset: "The food was excellent"

Plussat: "Good crew"
Miinukset: "Premium economy wasn’t as good as others"

Plussat: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Miinukset: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."

Plussat: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Miinukset: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."

Plussat: "Timing is good"
Miinukset: "To craody"

Plussat: "Nice aircraft (A321) and informative ground staff."
Miinukset: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."

Plussat: "Prompt boarding, early departure and early arrival."
Miinukset: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest!"

Plussat: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"

Plussat: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Miinukset: "More selection of food, more variety of sandwiches and bread used."

Plussat: "on time polite staff comfortable flights with free coffee"
Miinukset: "charging for bags"

Plussat: "Price and destination was convenient"
Miinukset: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"

Plussat: "Easy boarding. Friendly staff"
Miinukset: "N/A"

Plussat: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Plussat: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."

Plussat: "On time, easy boarding"
Miinukset: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"

Plussat: "Pleasant crew"
Miinukset: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."

Plussat: "Excellent from boarding to departing the aircraft, very polite staff and comfortable flight! Thank you"
Miinukset: "Nothing"

Plussat: "Great flight, on time great crew."

Miinukset: "No food, no entertainment"

Miinukset: "No food, no entertainment"

Plussat: "check in person helped get me a window seat with a view"
Miinukset: "No food for those in back seats. Checked bag weight too tight given the flight was to and from a cold place requiring more clothes."

Plussat: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."

Plussat: "I mean, it was how a flight should be, painless."

Plussat: "Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost."
Miinukset: "Boarding very slow. Staff a bit inattentive"

Plussat: "Nothing to be honest"
Miinukset: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."

Plussat: "I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag. I am very upset with this. Solution I will NEVER book through Kayak or priceline again..."

Plussat: "Friendly crew"
Miinukset: "Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!"

Miinukset: "SAS has one of the worst boarding procedures and not enforcing it. Flight was delayed an I almost lost my connection in CPH. and it has the narrowest legroom of all Star alliance flights. my flight from stockholm was delayed and there was a massive queue at border control and no SAS or CPH airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"

Miinukset: "my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"

Plussat: "It was quick. Can't rate food or entertainment as I didn't use"
Miinukset: "Seats v cramped and even w a window seat I was squashed by big man next to me. Lucky it was a short flight"

Plussat: "Everything was great, food, blanket & pillow, movies, friendly service."
Miinukset: "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."

Miinukset: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"

Miinukset: "Crew service is very poor"

Miinukset: "Crew service is very poor Flight cleanliness was poor Food served was very low quality Inflight entertainment was very basic"

Miinukset: "I had to pay 66 Euros for checked in luggage even though at no point during booking was this made known to me. I thoroughly checked the conditions and had no option but to pay at check-in."

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Miinukset: "My luggage didn't arrive to Helsinki and has been two days since I have inform and they said it was going to come the next flight but didn't sent it. I have been two days with the same cloths and no cleaning products, so disappointing they don't seem to care of all the inconvenience I have been experiencing."

Miinukset: "N/a"

Plussat: "Nice flight"

Plussat: "Great service, good legroom, huge screens for entertainment, and nice Marimekko designed blankets and other items. Overall a very nice experience"

Plussat: "The shortest flight time between NYC and St. Petersburg Russia. Good connecting time, smooth transition in Helsinki."
Miinukset: "I have never used this airline before and as it was highly rated, I was glad to give it a try. The seats were crammed together very tightly, even for me, a short person! So, the flight was uncomfortable. Then the food was poor. The selection of films was uninspired. The service was indifferent, disinterested, ungenerous. There was something meager, miserly in the whole experience. They are obviously maximizing profits at the expense of the customer, who seems totally disregarded. I would not choose this airline again!"

Plussat: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"

Plussat: "The flight was good! Much better than US domestic carriers with comfortable seats and a good layout to the aircraft."
Miinukset: "Food was good, not great. Crew was attentive but missed being great by one notch and the flight could have been faster. All trifling details. But overall... If they didn't run out of chicken on the flight"

Plussat: "Airplane was nice."
Miinukset: "I paid $90 for economy comfort for my flight and did not get an economy comfort seat. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund. It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back."

Miinukset: "My meal had rice that was severely undercooked. The audio quality on the entertainment system was very bad and no English subtitles were available for the majority of the movies."

Plussat: "The flight was on time and everything ran smoothly."
Miinukset: "It was a bit confusing that the tv's came out out the seats, an announcement about that would have been helpful."

Plussat: "Comfort"
Miinukset: "Choice of movies"

Plussat: "I flew in economy. 9+ hours from ORD to HEL. The seat was average size. We were provided with a pillow, blanket and headphones. I did not use the in-flight entertainment, which was on an LCD screen. It was warm, so i didn't use the blanket. I also brought a neck-pillow, which is vital on overnight flights. They served a full dinner shortly after takeoff: I had meat lasagna which wasn't that bad, along with corn, a roll w/ butter, two saltine crackers with decent cheese and a chocolate pudding. Upon waking, I ate the breakfast, which was scrambled eggs and two sausages and a roasted tomato, a roll with butter, fruit cup and orange juice, coffee on the side. All pretty good, it was nice to have a meal before deplaning in Helsinki and waiting to get through passport control. Attendants on this flight were quite friendly. Check-in was run very efficiently. No problems with luggage. All in all, a real bargain price, and I got more than I bargained for."
Miinukset: "As for the downside, I had no significant disappointments on the long leg of my flight on Finnair. I hope my return flights will be just as good."

Miinukset: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."

Plussat: "Great customer service; food was good; excellent movie selection"
Miinukset: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"

Plussat: "They lost my bag."
Miinukset: "They lost my bag."

Plussat: "Crew attitude, food, bluberry juice, punctuality"
Miinukset: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"

Plussat: "The crew was friendly. We were delayed, but I think that's because we were waiting on travelers with delayed connecting flights."
Miinukset: "The food was very heavy, heavier than airplane food usually is. The touchscreen TVs were not very responsive."

Plussat: "Finnair was every bit as good as the best European airlines I've used in the past. Compares favorably to British, KLM, Swissair, etc. Service was top notch, good food, entertainment, comfort, airport lounge, etc."

Plussat: "1)Magazine says you under need for modern communication and aiming to improve. There are no chRging ports and no internet. That would help. A little behind the times on that one, do t you think? 2) Getting gangway attached after landing appeared to be very innefficient. Thanks for trying"
Miinukset: "Crew great!"

Plussat: "They were on time"
Miinukset: "Low level service, quarrel at the check in about size of the hand luggage (fits all standards, excepts self imposed Finnair rule <8 kg). Poor to no service."

Plussat: "Professional staff. Easy boarding."
Miinukset: "entertainment seemed more oriented towards Asian passengers"

Miinukset: "Late change gate number. Automatic info-terminal can't read my boarding pass. Not possibility enter flight number ( AY6 - only digits, no letters) Please make WiFi low speed free. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short (30min) transfering"

Plussat: "In cabin crew was good. Good service"
Miinukset: "Crew at gate wasn't really friendly. Made some of us check in our carry ons stating that the flight was full, but I found on the plane that there was tons of overhead space after everyone had boarded. I had a connecting flight to tallin for a conference and was nervous that my checked in carry-on wouldn't make it."

Miinukset: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."

Miinukset: "I missed the flight"

Plussat: "It was very quick"
Miinukset: "Nothing"

Plussat: "No frills but efficient"
Miinukset: "Food choice limited"

Plussat: "Not having someone sitting next to me, comfortable lie flat beds albeit a bit narrow. Good food when you wanted it, big screen and ok movies, spotless toilets"
Miinukset: "Nothing really negative to say"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Miinukset: "You have canceled my flight and you have just sent me an email."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Miinukset: "Crew wasn't attentive. Seats were small."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Miinukset: "not enough foam in padding, cheap seat bottoms"

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Miinukset: "Delay"

Plussat: "The flight was late. Some people had problems to find place for their luggage, which took even more time until we were ready to take off."

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "Good flight--and a PERFECT super-smooth landing."

Plussat: "The flight overall was okey. Pleasant crew."

Plussat: "Staff was nice, seats were comfortable unlike other flights I have been on the past two weeks."
Miinukset: "I think the pilot made a wrong turn and made erratic movements of the plane close to the end of the flight. Not sure what happened but it was a little scary."

Plussat: "Vistas along Mediterranean departing Nice"
Miinukset: "Interesting conversation with fellow passenger"

Plussat: "Aircraft is new"
Miinukset: "Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney"

Miinukset: "1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore."

Plussat: "The seating was very comfortable"
Miinukset: "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."

Miinukset: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"

Plussat: "Everything smooth and comfortable"
Miinukset: "The in flight entertainment system was very limited and of no interest"

Plussat: "The crew were very attentive. Lie down seat"
Miinukset: "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."

Plussat: "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
Miinukset: "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."

Miinukset: "Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would."

Plussat: "First off, the flight was cheap, really cheap, so for the price it was amazing."
Miinukset: "Planes was a bit old so the entertainment system was a bit temperamental, poor image and the wife’s controller had taken a beating, so was hard to navigate and adjust settings."

Plussat: "Reasonably comfortable"
Miinukset: "No movie selection and nowhere to charge phones. On line check in was a nightmare."

Plussat: "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
Miinukset: "The seats weren’t the most comfy and one of the meals was bad"

Miinukset: "No entertainment"

Plussat: "the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure"
Miinukset: "the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean"

Plussat: "Very good service on board, crew very attentive and polite."
Miinukset: "Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way."

Plussat: "Wide bed and good support for good sleep"
Miinukset: "Not a big movie selection"

Plussat: "Was the cheapest option at the time, and quality wasn't worse than the others"

Plussat: "The dumpling. The on board staff were very pleasant and had a lovely glass of coke cola with ice bit small though."
Miinukset: "After 30 hours of travelling and no problems my luggage got lost on my last flight. I still haven’t got it yet, my medication was In there and it has ruined the whole trip for me. I am so upset with service I can’t begin to explain the pain I am now suffering. I have no clothes other than what I’m wearing. I have no toothpaste or toiletries. I feel ashamed of myself as I have dirty clothes on. I am truly not satisfied with my service. I have been let down to the highest order."

Plussat: "Ran on time"
Miinukset: "Food and drink options are limited"

Plussat: "The on time performance also inflight Meals"
Miinukset: "Check in for Departure"

Plussat: "on the plane, Crew in CA are great! Food is delicious! Entertainment is very good!"
Miinukset: "I had a terrible time yesterday when I had to transfer from CA 4120 to CA 429 in Chengdu Shuangliu to Sydney. When I got off at Shuangliu airport From CA 4120 at 23:50pm, there was no airport bus to transfer me from T2 to T1 international Departure at Chengdu Shuangliu. I have to run in the dark nearly 2 km to catch 1:20 am CA 429 to Sydney Australia. Really bad international service in Chengdu Shuangliu!!"

Miinukset: "It was not a pleasant stay in Beijing airport... The staff were very rude and not helpful.. I had to fight for the wi-fi code and I had to fill out a form, for a pass to get out if the airport... I waited over 90 mins in line, only to be told I was I the wrong line, in the first place ??? !!"

Plussat: "Nice carrier. Enough leg room and clean flight"
Miinukset: "Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes"

Plussat: "The lovely crew."
Miinukset: "Transferring at Chengdu airport is not a good experience."

Plussat: "This flight was a codeshare bw Cathay and China air, which lead to confusion on the ground at Beijing (did we book at Cathay or at Air China - even the Air China staff did not know initially) Small seats, very average food, entertainment system not up to scratch in terms of being easy to use and responsive. Relatively inexpensive flight but I would Stump up The $ next time and make sure I’m flying with someone of a higher standard"

Miinukset: "No personal entertainment but a lot of leg room"

Plussat: "My previous flight was delayed so I missed the plane I was scheduled for, but Air China found me a replacement flight that was only a couple of hours later. Despite the extra passengers from the delayed flight the plane still had a few empty seats and I was able to take an exit seat for extra legroom (I'm 6'5"), although I will still upgrade in future."
Miinukset: "On the flight out the plane was really warm, so this time I dressed on that basis, but the flight was really quite cold. I guess I'll have to figure out a changable set of cloths in future."

Plussat: "Good"
Miinukset: "Food to be improved"

Plussat: "The Beijing/Osaka flight was a smaller simpler plane than the Heathrow/Beijing one, but cconsidering the amount of time both flights take relative to each other, I think it had the better balance of the two."
Miinukset: "The only thing I'd suggest is while the Crew were great and did offer drinks a number of times, the first drinks run seemed late - although that might just be a combination of needing to wait until the plane has reached full altitude and the desire to clear the unpleasant Beijing air."

Plussat: "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
Miinukset: "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."

Plussat: "Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was"
Miinukset: "suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also"

Miinukset: "I couldn't watch movies on the flight all the writing was in Chinese so the flight was boring"

Plussat: "Crew was friendly helpful"
Miinukset: "I ordered muslim food but they said they don’t have"

Miinukset: "Horrible communications! Requested an upgrade and was told the system was down then on return trip requested upgrade again and was told that it had to be done at check in which means returning to main terminal by tram and going through security again as the girl at the boarding desk returned to playing with her phone. There was more than 50% first class seats unfilled, good news for investors. On the tv monitor we were watching our final approach as we bypassed the airport and made three 360 degree turns 50 miles out for 30 minutes and not one word from the Captain what was happening, very nerve racking. Never fly Air China again!"

Miinukset: "Little movie options"

Miinukset: "Not a single snack in the plane!"

Miinukset: "No hotel provided for 24 hour stop over. Also the bags were not checked in for the whole travel so we had to collect the bags and carry them for whole time. It was really pathetic experience. The officers at the Beijing Air China counter don't understand English which made the simple conversation more difficult. We had to pay for the hotel, taxi and food."

Plussat: "Kayak website is not liable towards its customers. Due negligence."
Miinukset: "The BYOjet agent that is the partner of KAYAK is irresponsible and careless and got lack of customer support."

Miinukset: "No ability to charge smartphone or laptops"

Plussat: "Boarding was efficient"
Miinukset: "A lot not to like. In consistency following their own rules - i.e. asking some passengers to move from crew seats but allowing others to sit there, phones are not allowed to be used on flight mode but iPads etc are (even though both are capable of emitting radio waves). Food is very bad, even for someone familiar with asian food. Most of the staff cannot speak English properly. Constant announcements throughout the flight, even for minor things for example announcing the sale of duty free items"

Miinukset: "cannot access the reservation or checkin at Air China site"

Miinukset: "Seats too small"

Miinukset: "No entertainment because no individual screen for movie"

Plussat: "Boarding was swift and smooth and food is good for such short flight."

Plussat: "Calm boarding process. Crew was pleasant."
Miinukset: "Seats are smaller than most international flights. Entertainment was non-existent. Food was not interesting, but sufficed."

Plussat: "Seats are wider. Pilot is very good."
Miinukset: "No movies. Slow boarding process."

Plussat: "Airline staff"
Miinukset: "Delayed flights (2 legs, 4 hours) and mishandled luggage"

Miinukset: "Flight delayed without communication.Crackers & water that was served were all expired.Bad service."

Plussat: "Comfort level was OK. There was slightly better than average legroom, but still not enough room to prevent the person behind me from kicking into my seatback the entire flight"
Miinukset: "2 verysmall meals of rice with vegetables and roll with margarine were served. No other snacks offered during flight. Next time will take care to pack my own lunch and snacks for flight."

Plussat: "The flight and service itself was good and quick for a short timed flight"
Miinukset: "Just my luggage being lost at my final destination is a big let down since all my vacation was in that suitcase"

Plussat: "When the flight delays, as least the crew need to tell the passengers when the flight will be fight or boarding."