Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Plussat: "La ponctualité."
Miinukset: "Variété des boissons proposées."
Plussat: "The whole crew is so kind"
Miinukset: "Delta made my whole first flying experience the best."
Miinukset: "The craft is a bit old. Harsh landing."
Miinukset: "No entertainment facilities"
Miinukset: "Plane is old and entertainment facilities are no longer appropriate"
Miinukset: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Plussat: "In flight entertainment was great"
Miinukset: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Plussat: "The cue lines per zone are a brilliant idea!"
Miinukset: "boarding wasn't good."
Plussat: "Plane was new, and seatback screen responsive and functional."
Miinukset: "Economy seats not very comfortable, very tightly packed together"
Miinukset: "Booked with my partner. Ended up sitting apart. Not good"
Plussat: "Staff and services all very good definitely"
Miinukset: "Everything was brilliant"
Plussat: "The crew was very gentile."
Miinukset: "No enterteinment on the plane."
Plussat: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Plussat: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Miinukset: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Plussat: "No extra charge for simple refreshments."
Plussat: "Quick and efficient not lying more to say or critique."
Miinukset: "Coffee and a bread roll as a snack??"
Plussat: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Miinukset: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Plussat: "The crew were nice."
Miinukset: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Plussat: "The friendliness and courtesy of the staff."
Miinukset: "One piece of my luggage was left behind in Paris."
Miinukset: "The flight was late, real late."
Plussat: "Easy, fast, comfortable, no hassles"
Plussat: "Courteous crew"
Plussat: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Plussat: "Staff was nice"
Miinukset: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Miinukset: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Plussat: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Miinukset: "Some toilet facilities out of order and some slow service"
Plussat: "Efficient on and off Staff polite and helpful"
Plussat: "Priority boarding"
Miinukset: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Plussat: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Miinukset: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Miinukset: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Miinukset: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Miinukset: "I was forced to rebook my 3rd leg after taking trains in the middle."
Plussat: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Miinukset: "The wi-fi did not work on our flight"
Plussat: "It was a fine flight"
Miinukset: "no specific feedback"
Plussat: "Ticket price"
Miinukset: "Long check in wait in Dubai. Food was shocking - inedible!"
Plussat: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Miinukset: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Plussat: "Same as above, the crew was very friendly and the food was great."
Miinukset: "Seating was cramped and uncomfortable for a tall person."
Plussat: "Clean plane, efficient crew, food OK. Boarding was organized"
Miinukset: "No entertainment and no power plug to charge devices."
Plussat: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
Plussat: "Entertainment and priority air sircharge was worthwhile on long flight with connection. Seats were very comfortable with enough recline. Provided multiple beverage and food services."
Miinukset: "The Delta staff were unprofessional. Checking phones while people boarded, handed unopened beverage to 2 unknown strangers to pour themselves and share. We're "joking around" amd jobial in a manner that was unprofessional. Food was hot but overlooked and pastry was "steamed" so chewy."
Customer service at TAP is the worst. No one to talk to, help you or give any direction.
Plussat: "Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned."
Miinukset: "A different airline"
Plussat: "I liked the food"
Plussat: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Miinukset: "More food , comfortable seats"
Plussat: "Me gusto el trato de las azafatas y la comida estuvo muy buena!!"
Miinukset: "Deben mejorar la comodidad de los asientos"
Plussat: "I lost the flight????"
Plussat: "Not much"
Miinukset: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Miinukset: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"
Plussat: "Flight on time"
Miinukset: "No gluten free meal available"
Plussat: "Mechanical delays leaving London, missed flight connection to New York, now TAP wants to charge me for rescheduling!"
Plussat: "The crew was friendly and helpful."
Miinukset: "I was in seat 35G. The space under the seat in front of me was very small, and it was nearly impossible to get to my bag when the person in front of me reclined. Also, the young boy sitting behind me was kicking the seat throughout most of the flight. Not your fault, but it was pretty crappy."
Plussat: "It was a rather empty flight so I was able to have space to myself to stretch out."
Miinukset: "Everything. We were late boarding, late taking off, micromanaged by the crew like we’re stupid, the food was truly god awful atrocious... and there were like 20 movies to choose from for a 7 hour flight. Furthermore, there were NO snacks available for purchase so you were forced to eat gross food."
Plussat: "Crew service was excellent, food even hetter"
Miinukset: "The flight was with some delay."
Plussat: "The flight crews were polite. The short flight journey included a simple light lunch with drink."
Miinukset: "The flight departure time was delayed for one hour."
Miinukset: "I did all my research when I booked my flight. Nowhere did it tell me I was booking a discount flight. I had to pay extra for my bag on a long international flight, which I make frequently. Absolutely misleading an unjust. I feel cheated, I will never fly Air Portugal again and I will warn all my colleagues in the travel and tourism industry that I work about the disgrace I felt as a passenger with Air Portugal. It's not the first time I flew with them, but it will be the last!"
Plussat: "Belam cake was lovely !"
Plussat: "Easy to get on board"
Miinukset: "Just it was delayed"
Plussat: "You can charge your devices (only in one plains from London to Portugal)"
Miinukset: "Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again"
Miinukset: "Slow delivery of bags in Lisbon"
Miinukset: "I paid for the upgrade to business class and is like wasting money, the seat on business class was not working good"
Miinukset: "Ground personnel one crew member in particular was unfriendly uncaring and unwilling to find a responsible resolution for the problem"
Miinukset: "Al llegar al counter me dicen que la maleta no está incluida, yo quisiera saber quien viaja sin maleta? Así que tuve que pagar adicional $90 por una sola maleta y tengo que pagar también al regreso, me siento robado y estafado por Tap Portugal"
Plussat: "Everything smooth!"
Miinukset: "Don't like their bagage fees"
Plussat: "Cancelled our flight, at 4am. Did not give a reasonX"
Miinukset: "This airline company was looking like a scam. I was refused the flight. Then promised compensation, which was then refused again. Treated like kettle. Simply corrupt company."
Plussat: "Both check ins (to and from Boston) the staff were rude. No information, just alot of speaking Portuguese to other staffers while my family and I stood there. The flight and crew were good, clean, kind and efficient."
Miinukset: "There was a strike in Lisbon. Thousands of people trying to go through security and four people working the booths. Plus NO information. Just chaos, bad feelings and HOURS of standing in lines. Stressful. Will NEVER go to Lisbon again."
Plussat: "Food, seats, flight attendants & in flight entertainment were all very good."
Miinukset: "The flight was delayed."
Plussat: "This was a small airplane and a very quick flight. It was pretty standard as a whole."
Plussat: "Some random charter flight with a 1960sBoeing. Although the ticket said TAP. Definitely wasn't"
Miinukset: "Filthy dirty airport, club and plane. No power in the seats to boot. Clown show. Never again see above."
Plussat: "Everything was mediocre,"
Miinukset: "Seats were too narrow,very little leg room,poor choices in entertainment"
Miinukset: "I had a 17 hour overnight layover in Lisbon and I am a gold member of star alliance yet the TAP customer service desk in Lisbon told me they can not give me a hotel voucher for the night! Seems wrong."
Plussat: "We are still alive."
Miinukset: "Crew was rude, unhelpful, and the business class seats were essentially coach with the middle seat unoccupied. It was extremely uncomfortable and made worse by the crew being very impatient and not helpful when we had people in our seats, a 3-year-old we were trying to seat, and all of the overhead compartments closed so unclear where to place bags. Boarding began 20 min late and then we had to stand on the boarding ramp for another 20 min while the crew finished "cleaning" the aircraft."
Miinukset: "The online check in open for a flight from the us to the europe must be open 24 before, indeed it has been opened only 16 hours before..."
Plussat: "We left on time, east flight"
Plussat: "Crew was welcoming and service was great!"
Plussat: "Food and attention"
Plussat: "They squeezed a meal into a 2 hour flight."
Plussat: "No comment on this flight"
Miinukset: "No comment on this flight"
Plussat: "Basically on time and the employees were very efficient and professional."
Miinukset: "Having to take a very crowded shuttle bus to the plane."
Plussat: "On time, good service."
Plussat: "Servicio al cliente en el aeropuerto d Lisboa muy regular casi malo las señoritas d mal genio"
Plussat: "The crew was absolutely great which jump started the flight. The food and all the available movies and games were great too."
Plussat: "Short flight. Food was good. Not much else to say."
Miinukset: "No tv on flight"
Miinukset: "My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England."
Plussat: "Flight arrived safely and on time."
Miinukset: "Luggage was terrible. Forced me to check my 1 small laptop bag despite letting others board with duffel bags, then lost 1 of our actual checked bags in the airport for an hour after our other bag was delivered."
Plussat: "Everything was fine and smooth"
Plussat: "Entertainment was ok, had holl rodarte options and good variety"
Miinukset: "Seats are hard, no leg space, no elbow space, the upright is 90degrees. The crew is not helpful, to the point and act like they are doing you a favor by being there. In one instance the attendant told a passenger "you can move your bag, or I will move it for you." To another passenger, without prev"
Plussat: "Dreamliner is great. So we’re the crew"
Miinukset: "Please serve water at the very least."
Miinukset: "The space between seats was just microscopic. I’m 6ft tall and I really had a bad time in those 2h30, all twisted and unconfortable."
Plussat: "That IBERIA brought me to where I wanted to be"
Miinukset: "I’ve had 4 flights, none of which departed on time Not even a glass of water offered: IBERIA doesn’t have the prices of WizzAir or Ryanair, but what they offer onboard is pretty much the same as those airlines"
Miinukset: "Poor boarding process"
Plussat: "MeL and wine"
Miinukset: "3+3 seating in biz class"
Plussat: "It was a non-stop flight, so we good home more quickly than going to Spain."
Miinukset: "Very little leg-room. We were 3 small people, and I felt sorry for anyone with long legs."
Miinukset: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."
Plussat: "Flight time"
Miinukset: "That I fly in Tourist"
Plussat: "Crew for business class was much better than Economy, Nice menu."
Miinukset: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Plussat: "Fairly standard international flight. In flight meals were fine. Seats were spacious enough (6’3” I need the legroom)."
Miinukset: "Not a terrible negative in the slightest; the onboard entertainment won’t load until the plane is in crushing altitude. Thought it was weird as that has never happened before, but not really a problem"
Plussat: "Finnair landed their plane so smoothly...."
Plussat: "Great deals and nice crew! Patient and helpful."
Miinukset: "Our seats was almost the last seat of all our flights, even we checked in very early."
Miinukset: "The crew was rude and Inattentive. They keep the cabin so cold, most people more miserable and had their blankets all they way up to their necks, and still cold. Seats were very thin and not very comfortable and so close together, there's was no room to stretch out at all."
Miinukset: "Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place."
Plussat: "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Miinukset: "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."
Plussat: "Seats in the first flight were very tight"
Miinukset: "No space for the legs!"
Plussat: "The flight itself was fine"
Miinukset: "The agents at check in were rude and unhelpful despite the fact that I was traveling business class. One even tried to tell me what it is like to fly in the US, that it is worse than in Spain."
Plussat: "New plne, service from American Airlines was good news friendly."
Miinukset: "Had seat assignments, but the assignments were not honored at the airport, even though had paid external for early seat assignment."
Miinukset: "Very hard to get any information about connective flights. I had 1 hour between the flights and I asked the assistant at the passport control to help me to get through, she said that everyone needs to stay in the same line. I pushed myself through, which I never do, and run all the way to the gate, and hardly made my flight. It is very hard to get any information because most employees don't speak English. I will never fly with Iberia again. I would rather pay more and fly with another company. I was very upset about my flying experience."
Miinukset: "The cramped space"
Plussat: "it got me to Madrid!"
Miinukset: "no legroom. the flight crew didn't look happy....they don't smile??"
Plussat: "The amability of the crees"
Miinukset: "All was excellent"
Plussat: "goed attention in Iberia A320 600 and very wide"
Plussat: "Reclination system, closer and closer to the AVE, is an advantage. Although still to improve how not to disturb the passenger behind you."
Miinukset: "Boarding was messy. We barely fitted in the waiting area. Food quite crappy, especially breakfast."
Plussat: "Emergency exit seats. Very narrow though."
Miinukset: "I don't know what they served us. I wouldn't call that food. Breakfast was even more depressing than dinner. No entertainment system, except those collective screens – everybody needs to watch the same movie. Staff was rude and flight was 2 and half hours LATE."
Miinukset: "I did not like the fact that we could not check-in online nor at the airport kiosk. There were no attendants to help and explain the issues ppl were facing."
Plussat: "The codeshare system with American is so far from seamless! The messed up the seat assignment that I paid for and tried to make me feel like it was my fault! It was a huge hassle to change."
Plussat: "Legroom and cabin crew"
Miinukset: "Very bad check-in, families have priority...also if they have 16 years old "kids". They couldn't print the boarding pass for the connecting flight, no water, no coffee, dirty plane, my baggage arrived destroyed (open in half), they promised to ship it the day after and it was a lie."
Plussat: "The terminal at the Madrid airport has good shopping and dining options, but it's rather far and took ~25-30min to get there (including a short wait at the custom control."
Miinukset: "The check in took an awfully long time, the agent took 25-30 min to finalize our boarding pass."
Plussat: "Good food and they have cute kids travel bags to my kids"
Miinukset: "One bathroom was out of service"
Miinukset: "It was not British Airways, they put us on Iberia."
Plussat: "Fast and clean. Smooth ride."
Miinukset: "4 hours too late"
Miinukset: "No help from kayak vayama to get additional baggage, seats"
Plussat: "Surprisingly more leg room"
Miinukset: "The plane was filthy. Crew members didn't seem to care to take care of passengers. Overall not a good experience."
Miinukset: "Mala atencion al publico, de parte del personal en el aeropuerto en madrid, pésima educación para solucionar problemas."
Plussat: "Crew was courteous and friendly. They provide great customer service."
Miinukset: "Food choices limited. Entertainment limited. Seats are very tight. Not very comfortable."
Miinukset: "Waiting for luggage at JFK."
Miinukset: "It was cancelled"
Miinukset: "the flight over LAX to Madrid was horrible. An old plane, both my husband and I had broken seats, no screens, and no charging capability. The flight from MAD to LAX was much better with a newer plan. I would however, not fly with Iberia again, because the out bound flight was so awaful. So average rating is okay."
Plussat: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Miinukset: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."