Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
They canceled our flights that went on anyway.
Plussat: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Miinukset: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Plussat: "Crew good and seat OK but not exceptional for business class"
Miinukset: "Food was average - main course could have been better. Range of movies ok but not great"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"
Plussat: "Customer care was super supportive"
Miinukset: "Inflight sandwiches"
Miinukset: "Crew members in Amsterdam were very rude and disrespectful"
Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Plussat: "Comfortable seat, great crew."
Miinukset: "Flight delayed, no USB port and no entertainment"
Plussat: "Reasonable space in economy class seats"
Miinukset: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Plussat: "The space at my feet with the chair in front was a bit akward."
Miinukset: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Plussat: "My seat"
Miinukset: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Plussat: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Miinukset: "If I knew how to recline my seat earlier. I did try several times"
Plussat: "Overall KLM experience is good"
Miinukset: "Food quality was mediocre for a business class flight."
Miinukset: "Larger meals."
Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."
Miinukset: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Plussat: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Miinukset: "tough to sit on a plane for 9.5 hours"
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"
Plussat: "Overall booking and airport was ok. Food was also actually quite good."
Miinukset: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"
Plussat: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Miinukset: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Plussat: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Miinukset: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Plussat: "Easy to board and easy flight."
Plussat: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Miinukset: "That it didn’t happen."
Plussat: "Wifi on Board"
Plussat: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."
Plussat: "Nothing really"
Miinukset: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Plussat: "The aircraft was clean"
Miinukset: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plussat: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Miinukset: "The amount of extras you have to click no to while checking in online."
Plussat: "Everything. A truly faultless experience!"
Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Plussat: "Cabin crew very pleasant"
Miinukset: "Lost our bags, little sympathy from staff"
Plussat: "Crew was very helpful.food"
Miinukset: "Food was not upto the mark."
Plussat: "Very little if any."
Miinukset: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Miinukset: "OLD plane without comfort or entertainment"
Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Plussat: "I really like the spaciousness, the plug ins and general service"
Miinukset: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Plussat: "They were awesome."
Plussat: "quick boarding, responsive Airline stewardess, very polite."
Miinukset: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Plussat: "The cabin crew were fantastic and funny"
Miinukset: "Tiny seats"
More meals in flight - one meal is not enough for an 8hr flight
Plussat: "How great everyone was and smooth sailing."
Miinukset: "Made sure the flight was not over booked."
Plussat: "Crew were very good."
Miinukset: "No vegan food available."
Plussat: "Nice and attentive crew."
Miinukset: "Seats not comfortable in premier economy."
Plussat: "Nothing !! Such a bullshit flight ever !!!"
Miinukset: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Miinukset: "No entertainment facilities"
Plussat: "The crew was very helpful in all respects."
Miinukset: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Plussat: "crew great comfortable"
Miinukset: "Couldn’t understand announcements"
Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Miinukset: "There was no entertainment and the food could be better"
Plussat: "Food and wine. Entertainment."
Miinukset: "Sat closer to water closet. Maybe more air freshener in there."
Plussat: "Average crew. Average seat."
Miinukset: "They could have controlled screening babies better. They just let them scream....."
Plussat: "Everything was great"
Plussat: "Friendly attendants, entertainment variety"
Miinukset: "Comfort, food could have been better."
Plussat: "The new movies selection, food was very good, staff more friendly than previous flights"
Miinukset: "Boarding always a problem on MEA we have to wait too long in the queue"
Miinukset: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Plussat: "Good food and crew"
Miinukset: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Plussat: "Nice staff. Flight on time."
Miinukset: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Plussat: "The airplane"
Plussat: "Staff and services all very good definitely"
Miinukset: "Everything was brilliant"
Plussat: "Good food and service"
Plussat: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Miinukset: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Miinukset: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Plussat: "Flight was on time."
Miinukset: "Food could have been much better in comparison with other airlines."
Miinukset: "Missed the flight due to late landing from earlier connection"
Miinukset: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Plussat: "Good quality flight"
Miinukset: "But delayed and lost baggage"
Plussat: "No extra charge for simple refreshments."
Miinukset: "Engine noise in the cabin is loud."
Plussat: "25 min ahead schedule!!!"
Miinukset: "Cabin space, too narrow rows."
Plussat: "Enjoyed my food, especially tasty for airplan fare!"
Miinukset: "Not enough leg room"
Miinukset: "We were 2h late"
Plussat: "Food has improved a lot on business class. Meals are more creative."
Miinukset: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Miinukset: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Plussat: "The cabin crew were excellent"
Miinukset: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Miinukset: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Miinukset: "They were unfreindly and rude."
Miinukset: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Plussat: "The crew was Nice onboard But in the AirPort No Good at all.."
Miinukset: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Plussat: "Boarding & crew (inc ground staff & check-in) all good."
Miinukset: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Miinukset: "the food is terrible."
Plussat: "the food"
Miinukset: "no room for legs"
Plussat: "Good on a short flight"
Miinukset: "Paying for carry on due to weight limit. First time this ever happened!"
Plussat: "the Airline"
Miinukset: "The Airport, Security, Boarder control."
Plussat: "Airplane staff were good"
Miinukset: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Plussat: "The fact that the plane made it to SFO"
Miinukset: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Plussat: "The food was good."
Miinukset: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Plussat: "The crew was very nice and helpful."
Miinukset: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
Late for no explained reason and no updates. Just hours of waiting at the gate being dismissed by the rude gate agents.
Missed a connection and had to to reschedule flight., because flight attendant didn't show up
It was not that good. The AC of the the airplane was off for 30 minutes before it took of. When asked for it to be turned on, the flight attendant was completely rude and said that I would have the option to get off the plane if I didn’t like the situation. I thought it was disrespectful and unnecessary for him to act like that, especially when there were passengers that were tired and without sleep after an international flight.
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Entertainment was very plentiful, staff were courteous. Seating was HORRIBLE. That is the most cramped I’ve ever been on any flight …Jet Blue and Spirit included. Very uncomfortable for a six hour trip.
Miinukset: "Absolutely full flight with no physical distancing."
Miinukset: "Have at least water offered"
Plussat: "Direct flight Erie to Charlotte. Glad for that."
Miinukset: "Not sure why, assuming it’s the plane type, but first time in 35 years my ears continued to pop all the way up and ended up with ear ache."
Plussat: "the seats are ok, but service was awful"
Miinukset: "the fight attendants attitude"
Plussat: "Boarding was fast and efficient"
Miinukset: "The crew in first class was indifferent at best. They seemed to hate life and their customers alike. Not what you expect when you pay extra for first class."
Plussat: "Special assistance readily available"
Miinukset: "The weather"
Plussat: "I liked absolutely nothing about my flight to Richmond."
Plussat: "The crew was nice, although they were not able to relocate me."
Miinukset: "The space was too crowded. Not much leg room and its such a long flight to have so little space. My flight was also delayed."
Plussat: "Crew on board are great."
Miinukset: "American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix."
Miinukset: "Check in at Heathrow was a pain. One agent asking questions about where people work and who there manager was. The other not. Having to tag baggage yourself is frustrating, especially when nobody is around to ask questions and ensure it’s done right."
Plussat: "Great crew! Comfortable seats!"
Plussat: "There were very helpful when we really needed help."
Miinukset: "The overall experience. I was so disappointed from when we got delayed to asking for accomodation for my family. I will not use this airline unless I absolutely need too."
Miinukset: "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
Plussat: "I got there"
Miinukset: "Being on time for once"
Plussat: "Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!"
Plussat: "Beverages and biscotti Variety of entertainment Great Crew!!!!!"
Miinukset: "Only bevarages and biscotti Free entertainment isnt free..$10 wifi charge AND requires personal viewing device Ridiculously small toilets....and only two for large main cabin"
Plussat: "Good movie"
Miinukset: "Seats too little space"
Plussat: "The crew was nice. Boarding was efficient. Flight smooth and on time."
Miinukset: "You now have to pay for what once was standard accommodations. Pay extra to check a bag. Pay extra for asile or window seats. Two hour flight so all we got was a quick refreshment, two chocolate cookies and a bag of pretzels."
Plussat: "Free in-flight entertainment. Like that in-flight entertainment is available on users device, rather than screens in headrests. Staff were courteous and friendly."
Miinukset: "Flight delayed d/t computer glitches and problems in NC. Once we eventually boarded, we were forced to check our carryon luggage d/t lack of space."
Plussat: "Crew were friendly and helpful, and flight was relatively pleasant."
Miinukset: "Entertainment system was poor and lagging. Restroom facilities were atrocious."
Miinukset: "They lost my luggage and have not been helpful in trying to locate it!!"
Plussat: "Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable."
Miinukset: "Everyone was really good"
Miinukset: "No complains"
Plussat: "Flight crew was great and made the flight that more memoriable ."
Plussat: "Entertainment system and new plane"
Miinukset: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Plussat: "Timely, decent plane and a great crew. Next to me was a family with a young (one-year-old) kid. The crew were so accommodating and went above and beyond to help them. They deserve an award!"
Miinukset: "Entertainment system: world's worst touchscreen Food: I am sure it can be better"
Miinukset: "Flight was cancelled"
Miinukset: "Unexplained 45-minute delay on second flight."
Miinukset: "The seats were cramped and uncomfortable. The entertainment options are very limited on a cross-country trip. I also don't see how there are no charging options at all."
Miinukset: "We took off with low fuel diverted to DFW then on to lax with no water on board Completely unsat So much for a non-stop flight"
Plussat: "The plane boarded quickly and on time, the flight went smoothly."
Miinukset: "The plane seating layout was crammed. I had to sit uncomfortably the entire flight to avoid cuddling with the passenger next to me. Total sardine can."
Plussat: "AA flights now have individual screens with free movies/videos/music/games. Power outlet and USB port included. Staff was polite, helpful"
Plussat: "Friendly Staff - on time"
Miinukset: "No leg room even though I paid to upgrade my seat !"
Plussat: "Crew was nice and understanding how uncomfortable the flight was."
Miinukset: "The seats are now smaller than ever. AA made them more marrow, closer together and less reclining. With 1.2 mil miles I am switching to drlta."
Miinukset: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Plussat: "Frequent food and drink service"
Miinukset: "Old disgusting seats Entertainment service broken and screen didn't work"
The airline has lost my luggage.
Plussat: "Sleeping and being left alone"
Miinukset: "Food, Service by cabin crew because they never smiled"
Miinukset: "Late as always"
Plussat: "Good service, friendly staff and easy boarding process, good food and on time departure"
Miinukset: "No complaints"
Plussat: "seat was very comfortable with good leg room. Crew was very polite"
Miinukset: "coming thru the cabin for garbage pickup more often"
Plussat: "Flight was canceled"
Miinukset: "Flight was canceled"
Plussat: "The crew was very professional and service minded"
Miinukset: "The food was disgusting this time as well as the last time I traveled with TAP. The seats was uncomfortable and in leather like material witch made the seats very warm and sticky."
Plussat: "Smooth boarding, good vegetarian food options, helpful and friendly staff, and more legroom than my previous flight."
Miinukset: "No entertainment"
Plussat: "Very friendly crew, nice plane"
Miinukset: "Very expensive extras like seats and luggage"
Plussat: "The crew was kind and the flight ok. They wanted to charge me 120.00 USD for my one bag checked ONE WAY. 240.00 USD round trip for one checked bag!!!!! On their website it clearly states one free checked bag for ALL FLIGHTS xcept “discount” fares. No way to prove I purchased “basic”"
Miinukset: "They lied. The website does not clearly state that you will be CHARGED FOR CHECKED BAGS. Warning!!"
Plussat: "The crew was friendly and helpful."
Miinukset: "I was in seat 35G. The space under the seat in front of me was very small, and it was nearly impossible to get to my bag when the person in front of me reclined. Also, the young boy sitting behind me was kicking the seat throughout most of the flight. Not your fault, but it was pretty crappy."
Plussat: "The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others."
Miinukset: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!"
Miinukset: "bumping and no coffee"
Miinukset: "the ground personnel were not nice. They also did not seem to know what they were doing. Inconsistent communication. No patience with customers."
Miinukset: "Some of the worst customer service, seats that do not recline at all, minimum leg room, and worst of all a 2 hour delay that made me miss my connecting flight for which they took NO responsibility stating that they can have delays for up to 3 hours without having to compensate anyone."
Miinukset: "The marked delay"
Plussat: "Punctuality, calm flight. I have been already too generous with my ratings, above!"
Miinukset: "To buy a ticket on their site is a mess! Never intuitive, a terrible maze! TAP´s president should be required to buy one ticket each morning... May be the site would improve. Got a ticket with seats “free of charge” on the printed e-ticket, but had to pay for them at checkin. It seems to be a scam... There would be more, but i lost my patience with TAP."
Miinukset: "CRew was rude. Food was poor.checked baggage fees exhorbitant"
Plussat: "Clean and simple aircraft. Limited but professional service. Uncomplicated boarding procedures."
Miinukset: "Boarding from bus at a main airport in winter. It looks cheap flyght .But we'll organized."
Miinukset: "Flight crew prohibited us from using FAA approved child seat on board despite airline regulations explicitly accepting FAA approval. Flight crew also refused to give any reason. Their communication was not curteous."
Plussat: "The plane was on time, attendants were friendly. Food and drink was provided at no additional cost."
Miinukset: "I have no complaints!"
Plussat: "I got to Rio de Janeiro on time"
Miinukset: "cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility"
Miinukset: "I was told at the check in that my bags are NOT paid for...when I booked the tickets on line there was no mention of any additional charges, or option to purchase baggage"
Miinukset: "We missed our connection Lisbon to Venice because our plane out of Boston was delayed. We flew TAP Lisbon to Rome and then Alitalia to Venice. Our fight to Rome was delayed. We were never told the plane was delayed or how long we should expect to wait. We just stood at the gate waiting to board and time ticked further and further past the boarding time listed on our tickets."
Plussat: "Best all around airline I've been on!!!"
Plussat: "Flight crew was very nice."
Miinukset: "I didn't like that on a 3:30 hour delay the passengers did not get information about the delay. Line for check-in was too long. More then 2 hours on the line to check-in. Uncomfortable seats (too tight)"
Plussat: "No issues, short trip, friendly staff, comfortable ride..."
Plussat: "The food in Economy was way better than usual U.S. airline food. Ground staff in Newark were helpful in retrieving a book I left on the plane. Captain had the seat belt sign off early and turned it back on late in descent which allowed people to visit the restrooms. Video entertainment was good."
Miinukset: "Captain should have made more P.A. announcements during the coast in over Cape Cod to point out areas of interest"
Plussat: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."
Plussat: "Center aisle seat was comfortable and pnethy of room for my carryon overhead and underseat."
Miinukset: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational. (Thisnflight the screen was messed up...not something you want to look at for 8 hours. ) I couldn't eat half the food because the salad wasn't anything but cabbage and a tomato and the corn and meat dish was cold and weird. I don't know what the dessert was but I got it down. I think the sandwich I got before landing was pesto and mayonnaise but I'm not sure. I didn't get much of it down before gagging. I wish when booking a flight you were given the menu or you could choose early in the flight and then be served. I bet it would cut down on wasted food and money."
Plussat: "The crew is always professional and keeps you informed of what changes there are."
Plussat: "Nice refreshments, friendly attendants"
Miinukset: "It took a very long time to check in and board."
Plussat: "They served a sandwich."
Miinukset: "I flew TAP in sept 2016. It was full service invoked TAP again because of this and then had to pay for a small checked bag at the airport. Also there were a lot of sick people on this flight. Two people near me theew up."
Plussat: "To be reimburesed for a flight I ended up having to book with Amex travel for the same day"
Miinukset: "An horrible policy that will steer m eaway from TAP airlines and kayak"
Plussat: "Five stars for TAP, good attention of its staff, good food and attention during the flight."
Plussat: "They squeezed a meal into a 2 hour flight."
Plussat: "Loved the customer service. Very friendly and helpful staff."
Miinukset: "The plane was making the strangest noises!! Something with the landing gear perhaps? Very high pitched noise. Also, the boarding was horrendous. No warning of the fact that we would have such a long trek to the airplane and in the rain, no less. However, I was grateful that we ended up taking a larger plane to accommodate all of the luggage. But then the stewardess had to spray something in the air around the bins, I found that to be very strange."
Miinukset: "Long lines at check-in and airline checkin-counter number confusion."
Plussat: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Miinukset: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."
Miinukset: "Connecting flight cancelled"
Plussat: "Flight was overbooked. TAP Portugal removed me from the flight without warning (I was already at the airport, with plenty of time to spare), and is now making it nearly impossible to get a refund. Would NOT recommend flying with them."
Plussat: "Nice new plane, lie flat beds, great value for the price"
Plussat: "Servicio al cliente en el aeropuerto d Lisboa muy regular casi malo las señoritas d mal genio"
Plussat: "Crew and flight were satisfactory."
Miinukset: "Entertainment was non-existent"
Miinukset: "Rude staff they made us out our seat up during lunch but did not ask the same of the people in front of us. Tight seats no leg room."