Muy buen servicio al cliente
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
They canceled our flights that went on anyway.
Miinukset: "It's KLM. What else do you need to know."
Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Plussat: "Crew good and seat OK but not exceptional for business class"
Miinukset: "Food was average - main course could have been better. Range of movies ok but not great"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Everything works and quick to get to destination."
Plussat: "KLM STAFF WERE VERY PROFESSIONAL"
Miinukset: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Miinukset: "Crew members in Amsterdam were very rude and disrespectful"
Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Plussat: "Comfortable seat, great crew."
Miinukset: "Flight delayed, no USB port and no entertainment"
Plussat: "Food and service"
Miinukset: "Working wifi would be good. Better A/C. More comfortable seats"
Plussat: "Reasonable space in economy class seats"
Miinukset: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Plussat: "The space at my feet with the chair in front was a bit akward."
Miinukset: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Plussat: "My seat"
Miinukset: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Plussat: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Miinukset: "If I knew how to recline my seat earlier. I did try several times"
Plussat: "Overall KLM experience is good"
Miinukset: "Food quality was mediocre for a business class flight."
Plussat: "Lovely crew, very helpful"
Miinukset: "Larger meals."
Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."
Miinukset: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Plussat: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Miinukset: "tough to sit on a plane for 9.5 hours"
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"
Plussat: "Overall booking and airport was ok. Food was also actually quite good."
Miinukset: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"
Plussat: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Miinukset: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Plussat: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Miinukset: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Plussat: "Wifi on Board"
Plussat: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."
Plussat: "Nothing really"
Miinukset: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Plussat: "Friendly staff, good service and on time departure/arrival."
Plussat: "The aircraft was clean"
Miinukset: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plussat: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Miinukset: "The amount of extras you have to click no to while checking in online."
Plussat: "Everything. A truly faultless experience!"
Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Plussat: "Cabin crew very pleasant"
Miinukset: "Lost our bags, little sympathy from staff"
Plussat: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Miinukset: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Plussat: "Very little if any."
Miinukset: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Miinukset: "OLD plane without comfort or entertainment"
Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Plussat: "I really like the spaciousness, the plug ins and general service"
Miinukset: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Plane was filthy- food in the seat, on the floor, on the tray.
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
in my case I forgot my jacket in my seat. I reported it after 2 hours of getting off the plane at Coustumer Service and they couldn't give me a reason, I checked with AA staff on my next flight to Lima and they told me that at my final destination they could help me find out with the cleaning company. I hope you can find it... in the end I made a report on the AA website
Everything was great! Registration, boarding and flight overall experience was great!
Late for no explained reason and no updates. Just hours of waiting at the gate being dismissed by the rude gate agents.
We boarded in time but got into Orlando later than expected. Again… seats are very uncomfortable and cramped. Staff were great.
Missed a connection and had to to reschedule flight., because flight attendant didn't show up
It was not that good. The AC of the the airplane was off for 30 minutes before it took of. When asked for it to be turned on, the flight attendant was completely rude and said that I would have the option to get off the plane if I didn’t like the situation. I thought it was disrespectful and unnecessary for him to act like that, especially when there were passengers that were tired and without sleep after an international flight.
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Plussat: "The crew was very nice. The ride was smooth. The landing was smooth as well."
Miinukset: "The seats are too close together that I could not sit comfortably the second I sat down. Also we were told to social distance but we were all elbow to elbow so it didn’t really make any sense."
Miinukset: "Absolutely full flight with no physical distancing."
Miinukset: "Have at least water offered"
Plussat: "Direct flight Erie to Charlotte. Glad for that."
Miinukset: "Not sure why, assuming it’s the plane type, but first time in 35 years my ears continued to pop all the way up and ended up with ear ache."
Plussat: "Boarding was fast and efficient"
Miinukset: "The crew in first class was indifferent at best. They seemed to hate life and their customers alike. Not what you expect when you pay extra for first class."
Plussat: "I liked absolutely nothing about my flight to Richmond."
Plussat: "Crew on board are great."
Miinukset: "American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix."
Miinukset: "Check in at Heathrow was a pain. One agent asking questions about where people work and who there manager was. The other not. Having to tag baggage yourself is frustrating, especially when nobody is around to ask questions and ensure it’s done right."
Plussat: "Great crew! Comfortable seats!"
Plussat: "Crew were amazing despite all the delays throughout the day"
Miinukset: "The weather lol"
Miinukset: "Leave on time! On this round trip there were 4 segments and 3 of the 4 flights were late!"
Plussat: "Everything was very smooth and pleasant overall."
Plussat: "Beverages and biscotti Variety of entertainment Great Crew!!!!!"
Miinukset: "Only bevarages and biscotti Free entertainment isnt free..$10 wifi charge AND requires personal viewing device Ridiculously small toilets....and only two for large main cabin"
Plussat: "Good movie"
Miinukset: "Seats too little space"
Plussat: "We landed safely; Beautiful infotainment screen that did NOT work"
Miinukset: "Extreme delays; Beautiful infotainment screen that did NOT work; Sitting on the runway/tarmac for hours"
Miinukset: "Not sure why it was a Finn-Air flight when it was an AA plane and crew?"
Plussat: "The boarding process was great and speedy. They had us all on the plane and we were pushing back prior to the take off time because they already had us all on board. The flight was smooth, and we landed in Charlotte early. Can’t beat that!"
Miinukset: "The crew felt a bit standoffish and I felt like I couldn’t have asked them something if I wanted it, which, thankfully I didn’t."
Plussat: "Crew were friendly and helpful, and flight was relatively pleasant."
Miinukset: "Entertainment system was poor and lagging. Restroom facilities were atrocious."
Miinukset: "They lost my luggage and have not been helpful in trying to locate it!!"
Miinukset: "No complains"
Plussat: "Flight crew was great and made the flight that more memoriable ."
Plussat: "Entertainment system and new plane"
Miinukset: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Miinukset: "Flight was cancelled"
Plussat: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Miinukset: "Unexplained 45-minute delay on second flight."
Miinukset: "No in flight entertainment and no electric outlet on the flight. Very basic airline."
Miinukset: "They cancelled my flight "due to weather" when the storm wasn't to hit the destination for more than 6 hours AFTER arrival. I was stranded in PHX for TWO DAYS WITHOUT compensation."
Miinukset: "We took off with low fuel diverted to DFW then on to lax with no water on board Completely unsat So much for a non-stop flight"
Plussat: "The plane boarded quickly and on time, the flight went smoothly."
Miinukset: "The plane seating layout was crammed. I had to sit uncomfortably the entire flight to avoid cuddling with the passenger next to me. Total sardine can."
Plussat: "AA flights now have individual screens with free movies/videos/music/games. Power outlet and USB port included. Staff was polite, helpful"
Plussat: "Friendly Staff - on time"
Miinukset: "No leg room even though I paid to upgrade my seat !"
Plussat: "Crew was nice and understanding how uncomfortable the flight was."
Miinukset: "The seats are now smaller than ever. AA made them more marrow, closer together and less reclining. With 1.2 mil miles I am switching to drlta."
Plussat: "Overall, I liked the experience. Usually, I fly with southwest but I liked the price and comfort with American."
Miinukset: "Deley for 30 minutes on take off 10 minutes on landing"
Plussat: "Great flight easy boarding, friendly staff. Had a very satisfactory travel."
Miinukset: "If I had not contacted the airlines myslelf to ensure that the second leg was still intact and i was still supposed to board, they would have canceled this leg of the trip as well. Because i drove to JFK, nyslelf on that day to make it for this leg. Luckily a friend had told me to contact the airline directly about this, otherwise BA would have canceled it since i did not come vie first leg of the trip. No one from Kayak told me to do this."
The airline has lost my luggage.
Plussat: "Sleeping and being left alone"
Miinukset: "Food, Service by cabin crew because they never smiled"
Miinukset: "Late as always"
Plussat: "Good service, friendly staff and easy boarding process, good food and on time departure"
Miinukset: "No complaints"
Plussat: "seat was very comfortable with good leg room. Crew was very polite"
Miinukset: "coming thru the cabin for garbage pickup more often"
Plussat: "Flight was canceled"
Miinukset: "Flight was canceled"
Plussat: "The crew was very professional and service minded"
Miinukset: "The food was disgusting this time as well as the last time I traveled with TAP. The seats was uncomfortable and in leather like material witch made the seats very warm and sticky."
Plussat: "Smooth boarding, good vegetarian food options, helpful and friendly staff, and more legroom than my previous flight."
Miinukset: "No entertainment"
Plussat: "Very friendly crew, nice plane"
Miinukset: "Very expensive extras like seats and luggage"
Plussat: "The crew was kind and the flight ok. They wanted to charge me 120.00 USD for my one bag checked ONE WAY. 240.00 USD round trip for one checked bag!!!!! On their website it clearly states one free checked bag for ALL FLIGHTS xcept “discount” fares. No way to prove I purchased “basic”"
Miinukset: "They lied. The website does not clearly state that you will be CHARGED FOR CHECKED BAGS. Warning!!"
Plussat: "The crew was friendly and helpful."
Miinukset: "I was in seat 35G. The space under the seat in front of me was very small, and it was nearly impossible to get to my bag when the person in front of me reclined. Also, the young boy sitting behind me was kicking the seat throughout most of the flight. Not your fault, but it was pretty crappy."
Plussat: "The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others."
Miinukset: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!"
Miinukset: "bumping and no coffee"
Miinukset: "the ground personnel were not nice. They also did not seem to know what they were doing. Inconsistent communication. No patience with customers."
Miinukset: "Some of the worst customer service, seats that do not recline at all, minimum leg room, and worst of all a 2 hour delay that made me miss my connecting flight for which they took NO responsibility stating that they can have delays for up to 3 hours without having to compensate anyone."
Miinukset: "The marked delay"
Plussat: "Punctuality, calm flight. I have been already too generous with my ratings, above!"
Miinukset: "To buy a ticket on their site is a mess! Never intuitive, a terrible maze! TAP´s president should be required to buy one ticket each morning... May be the site would improve. Got a ticket with seats “free of charge” on the printed e-ticket, but had to pay for them at checkin. It seems to be a scam... There would be more, but i lost my patience with TAP."
Miinukset: "CRew was rude. Food was poor.checked baggage fees exhorbitant"
Plussat: "Clean and simple aircraft. Limited but professional service. Uncomplicated boarding procedures."
Miinukset: "Boarding from bus at a main airport in winter. It looks cheap flyght .But we'll organized."
Miinukset: "Flight crew prohibited us from using FAA approved child seat on board despite airline regulations explicitly accepting FAA approval. Flight crew also refused to give any reason. Their communication was not curteous."
Plussat: "The plane was on time, attendants were friendly. Food and drink was provided at no additional cost."
Miinukset: "I have no complaints!"
Plussat: "I got to Rio de Janeiro on time"
Miinukset: "cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility"
Miinukset: "I was told at the check in that my bags are NOT paid for...when I booked the tickets on line there was no mention of any additional charges, or option to purchase baggage"
Miinukset: "We missed our connection Lisbon to Venice because our plane out of Boston was delayed. We flew TAP Lisbon to Rome and then Alitalia to Venice. Our fight to Rome was delayed. We were never told the plane was delayed or how long we should expect to wait. We just stood at the gate waiting to board and time ticked further and further past the boarding time listed on our tickets."
Plussat: "Best all around airline I've been on!!!"
Plussat: "Flight crew was very nice."
Miinukset: "I didn't like that on a 3:30 hour delay the passengers did not get information about the delay. Line for check-in was too long. More then 2 hours on the line to check-in. Uncomfortable seats (too tight)"
Plussat: "No issues, short trip, friendly staff, comfortable ride..."
Plussat: "The food in Economy was way better than usual U.S. airline food. Ground staff in Newark were helpful in retrieving a book I left on the plane. Captain had the seat belt sign off early and turned it back on late in descent which allowed people to visit the restrooms. Video entertainment was good."
Miinukset: "Captain should have made more P.A. announcements during the coast in over Cape Cod to point out areas of interest"
Plussat: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."
Plussat: "Center aisle seat was comfortable and pnethy of room for my carryon overhead and underseat."
Miinukset: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational. (Thisnflight the screen was messed up...not something you want to look at for 8 hours. ) I couldn't eat half the food because the salad wasn't anything but cabbage and a tomato and the corn and meat dish was cold and weird. I don't know what the dessert was but I got it down. I think the sandwich I got before landing was pesto and mayonnaise but I'm not sure. I didn't get much of it down before gagging. I wish when booking a flight you were given the menu or you could choose early in the flight and then be served. I bet it would cut down on wasted food and money."
Plussat: "The crew is always professional and keeps you informed of what changes there are."
Plussat: "Nice refreshments, friendly attendants"
Miinukset: "It took a very long time to check in and board."
Plussat: "They served a sandwich."
Miinukset: "I flew TAP in sept 2016. It was full service invoked TAP again because of this and then had to pay for a small checked bag at the airport. Also there were a lot of sick people on this flight. Two people near me theew up."
Plussat: "To be reimburesed for a flight I ended up having to book with Amex travel for the same day"
Miinukset: "An horrible policy that will steer m eaway from TAP airlines and kayak"
Plussat: "Five stars for TAP, good attention of its staff, good food and attention during the flight."
Plussat: "They squeezed a meal into a 2 hour flight."
Plussat: "Loved the customer service. Very friendly and helpful staff."
Miinukset: "The plane was making the strangest noises!! Something with the landing gear perhaps? Very high pitched noise. Also, the boarding was horrendous. No warning of the fact that we would have such a long trek to the airplane and in the rain, no less. However, I was grateful that we ended up taking a larger plane to accommodate all of the luggage. But then the stewardess had to spray something in the air around the bins, I found that to be very strange."
Miinukset: "Long lines at check-in and airline checkin-counter number confusion."
Plussat: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Miinukset: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."
Miinukset: "Connecting flight cancelled"
Plussat: "Flight was overbooked. TAP Portugal removed me from the flight without warning (I was already at the airport, with plenty of time to spare), and is now making it nearly impossible to get a refund. Would NOT recommend flying with them."
Plussat: "Nice new plane, lie flat beds, great value for the price"
Plussat: "Servicio al cliente en el aeropuerto d Lisboa muy regular casi malo las señoritas d mal genio"
Plussat: "Crew and flight were satisfactory."
Miinukset: "Entertainment was non-existent"
Miinukset: "Rude staff they made us out our seat up during lunch but did not ask the same of the people in front of us. Tight seats no leg room."