No TVs. One little cookie package for snack. Maybe something bigger next time. Plus I expected a little more in first class.
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Plussat: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Miinukset: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Plussat: "The flight was on time and deboarfing went quickly."
Plussat: "Customer service was excellent, flight was on time."
Miinukset: "Nothing for this flight."
Plussat: "Crew was great."
Miinukset: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Miinukset: "Flight delayed over 2 1/2 hrs causing missed meetings"
Plussat: "The flight attendants were unfriendly and not very attentive. Although one person did get sick and caused the crew to be shorthanded that’s no excuse to not smile and be friendly. I wanted to throw away some beverage cups and no flight attendant came through for almost an hour. The food sucked."
Miinukset: "Much better food, even though we were economy class the food could have been better. Also, I was told and researched that there would be an AC outlet at my seat and all there was is a USB port. I rented a portable CPAP machine and couldn’t use it. Cost me $120."
Plussat: "They have Wow Bao in the airport."
Miinukset: "Being allowed to fly on the plane."
Miinukset: "Delayed more than 2 hours"
Plussat: "Crew was great"
Miinukset: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Plussat: "Boarding was very quick and easy. There was plenty of room for everyone's cary on luggage. The movie selection was vast and encompassing."
Miinukset: "The seat was really uncomfortable even if reclined all the way. If the person in front of you is reclined, then you basically have to recline yourself to see the screen. Very little leg room."
Plussat: "Nice new 737-800 w/ comfy seats, but the plane was nearly 40 mins late due to previous flights."
Miinukset: "The flight was fine, just be on-time."
Plussat: "The flight attendant was very nice and tried to make our long delay tolerable"
Miinukset: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Plussat: "On time, and frequency of water service"
Miinukset: "That bathroom smell was frequent in the cabin."
Plussat: "Flight attendant was great, plane was comfortable and clean"
Miinukset: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Plussat: "Boarding process was fast and organizedfor the most part(people for lines before they are called)"
Miinukset: "No food or entertainment, but I do understand given the duration of the flight!"
Plussat: "Crew was very friendly."
Miinukset: "Seatbelt was far too short for someone plus sized."
Plussat: "The flight was on time. The crew was friendly."
Miinukset: "Too little legroom."
Miinukset: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Plussat: "No problems, arrived early"
Miinukset: "Many things Food Services Entertainment"
Plussat: "Everything happy and in time. Nice staff"
Plussat: "very nice crew"
Miinukset: "small jetcraft"
Miinukset: "Requested a cup of hot tea during beverage service. Received a cup with the tea bag, sugar and creamer, and was told that they would return with the hot water. They completed service and I had yet to get the water. Reminded the flight attendant twice more that I was still waiting for the water before they finally brought it."
Plussat: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Miinukset: "Everything was ok"
Plussat: "Timely upgrade. Great service."
Plussat: "Had no problems. Everything went smoothly thank God."
Plussat: "boarding process"
Miinukset: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Plussat: "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
Miinukset: "Itinerary did not mention the British ran through AA. It Mede me confused. Back and force between two check in desk."
Miinukset: "The a.c didn't work and it was really hott in the aircraft."
Miinukset: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Miinukset: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Miinukset: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
Plussat: "The crew was one of the best flight crews I have ever met! We had many of the same attendants on the flight back to MIA, as well. Give them raises!"
Plussat: "I was not able to seat with my son, I was not very happy about it."
Miinukset: "My flight was delayed for 3 hours and they where rude about my flight being delayed"
Plussat: "Worst customer service I have ever experience"
Miinukset: "They canceled my flight to Florida due to hurricane then refused to refund my return flight ticket. How can I fly back if I never made it there. Bunch of thiefs kept my money and they never got me to my destination."
Plussat: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Miinukset: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Plussat: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Miinukset: "The customer service was terroble. My daughter was humiliated."
Plussat: "Treated like a person not a ticket"
Plussat: "No complaints"
Miinukset: "It's was good"
Plussat: "Easy and efficient boarding"
Miinukset: "Delayed flight No food/drink service offered"
Miinukset: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"