Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Flight was cancelled and the only reschedule time they could manage was the next day at 830pm. No advanced warning or viable options to choose from. Absolutely horrible experience spending 12 hours in an airport trying to get home.
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
Kayak is awesome! AA ran late on my return by about an hour
No TVs. One little cookie package for snack. Maybe something bigger next time. Plus I expected a little more in first class.
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Plussat: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Miinukset: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Miinukset: "Is not the airline fault. Is thanksgiving weekend. The boarding was extremely slow because So many wheelchairs, . The weather and Chicago airport doesn’t help neither. The capitan take a time to go out and explain what we had to expect. That was a plus. Still for us is our #1 choice"
Plussat: "My first time flying Alaska Airlines. Absolutely will be back. Comfortable, spacious seating. Staff was professional and friendly. Flight was seamless from beginning to end!"
Miinukset: "Excellent flight, no issues"
Plussat: "Customer service was excellent, flight was on time."
Miinukset: "Nothing for this flight."
Plussat: "Crew was great."
Miinukset: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Plussat: "The crew was amazing,attentive and courteous."
Miinukset: "Better boarding procedure. Everyone was budding the lines not well organized."
Miinukset: "Flight delayed over 2 1/2 hrs causing missed meetings"
Plussat: "They have Wow Bao in the airport."
Miinukset: "Being allowed to fly on the plane."
Miinukset: "Delayed more than 2 hours"
Plussat: "Crew was great"
Miinukset: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Plussat: "The flight attendant was very nice and tried to make our long delay tolerable"
Miinukset: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Plussat: "Flight attendant was great, plane was comfortable and clean"
Miinukset: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Plussat: "Crew was very friendly."
Miinukset: "Seatbelt was far too short for someone plus sized."
Plussat: "The flight was on time. The crew was friendly."
Miinukset: "Too little legroom."
Miinukset: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Plussat: "No problems, arrived early"
Plussat: "Meaals and good timing"
Miinukset: "Lack of information on buying alcohol in airport"
Plussat: "very nice crew"
Miinukset: "small jetcraft"
Plussat: "Everything was fine except..."
Miinukset: "The directions don’t work to connect to in flight entertainment."
Plussat: "Comfortable seats"
Miinukset: "Seats were narrow"
Plussat: "On time. Jet rather than a turbo-prop plane. Quick flight."
Miinukset: "Somewhat haphazard boarding. Not even a cookie for a snack."
Plussat: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Plussat: "Had no problems. Everything went smoothly thank God."
Plussat: "boarding process"
Miinukset: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Plussat: "Boarding process was very good"
Miinukset: "Uncomfortable seat, it recline only 10% Also, there was not have any personal screen to watch a movie"
Miinukset: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Miinukset: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Plussat: "Like the 777-200. Not bad seating for coach."
Miinukset: "Delay and boarding in Germany we had to ride a bus out to the plane"
Miinukset: "Flight was delayed because of weather. No fault of carrier."
Plussat: "The food was OK and I appreciated a complimentary glass of wine with the meal."
Miinukset: "Attendants made a big deal about expected significant turbulence...enough to say "now if your last chance to leave the plane" and suspend final beverage service. Turbulence was not bad at all and all they offered was water and juice after the initial service. Crew was short with passengers and movie selections were pretty lame. I was interested in the last movie, but it was shut off half way through."
Plussat: "It got me there."
Miinukset: "Flight was delayed 3 hours and switched gates 3 times. I'm pretty sure they swapped planes as there wasn't any in flight entertainment. Flight overall was fine but unhappy with service and updates at airport."
Plussat: "The employee working the desk in Seattle was great. Long lines to check in and she took the time to assign us seats next to each other. Loved the bonus of the seats being in an exit row."
Miinukset: "Flight changed with no notification."
Plussat: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Miinukset: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Plussat: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Miinukset: "The customer service was terroble. My daughter was humiliated."
Miinukset: "having people trying to shove baggage in overhead storage, this is ridiculous, shifting baggage from one bin to another just to make it fit, why not just store it all below. this would be a great idea, free baggage like it used to be."
Plussat: "That we didn't crash."
Miinukset: "We couldn't go to the bathroom. That's right, you read that right, the bathroom on the plane was broken. Also, we left ATL 30min late."
Plussat: "Treated like a person not a ticket"
Plussat: "No complaints"
Miinukset: "It's was good"
Plussat: "One crew member was very funny and helpful which unfortunately we forgot his name but he looks like Oscar from the Office if that helps. He was awesome! And the food was pretty good too."
Miinukset: "James. One of the crew members on our flight he was extremely rude and had no interest in helping you with putting your carry on away and if you have to put any effort he automatically says "you have to check this in" luckily my boyfriend got up and arrange the baggages easily and done. James was obnoxious, rude, and very unfriendly. The entertainment was absolutely terrible. It was a 10 hour flight the movie choices were slim to none. When I took a flight from New York to China and rode United Airlines we had every movie selection imaginable."
Plussat: "Easy and efficient boarding"
Miinukset: "Delayed flight No food/drink service offered"
Miinukset: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
They canceled the flight and didn’t tell me. Neither did you.
Trip delayed 6 hours and no help from united to try to find alternatives.
Easy boarding; attentive staff.
United is on par with Spirit only l pay 4 times the amount
Plussat: "Orribile experience nasty people never flight again with UNITED"
Plussat: "I liked that the plane didn’t crash!"
Miinukset: "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"
Miinukset: "There is not enough room in economy seats for a comfortable ride. I think there should be more free snack options on flights."
Plussat: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Plussat: "the crew was great!"
Miinukset: "The plane was very dirty"
Plussat: "Nothing. Really hating sitting in the Denver airport all day when I should be home by now"
Miinukset: "I know we missed our connecting flight because the attendants on the previous united flight were no help"
Plussat: "Crew were efficient and polite On time Clean bathrooms"
Miinukset: "No free entertainment No earphones"
Miinukset: "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."
Miinukset: "entertainment was intermittent"
Miinukset: "Ride was bumpy"
Plussat: "They were able to change my seat location from middle to an exit aisle seat, nice."
Miinukset: "No food choices"
Plussat: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Miinukset: "Pretty good. I'd fly united agsin."
Plussat: "Convience o flying from tvc instead of driving to grr or det"
Miinukset: "My wife and I had to sit separately"
Miinukset: "Small screens, spotty wifi, no real entertainment."
Plussat: "Was clean and nice"
Miinukset: "Everything was good"
Plussat: "Nothing, the fact that they were my membership partner for milege"
Miinukset: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Plussat: "Economy Plus saves a bit New plane"
Miinukset: "VERY narrow seats Stupid buttons in the arm rest, constant beeping from people pushing them by mistake"
Plussat: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Miinukset: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
Miinukset: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Miinukset: "Plane seating was tight"
Plussat: "Flight left on time and arrived early"
Miinukset: "Gate staff and flight staff were brusque and rude."
Miinukset: "One of the flighty attendents was extremely rude and aggressive. Very unpleasant."
Plussat: "I received an unexpected free upgrade to first class. Two thumbs up!"
Miinukset: "No complaints. Every aspect of the flight met or exceeded my expectations."
Miinukset: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Miinukset: "The fligjht diidnt happen. I double booked the flight. But when I tried to adjust it I wasn't allowed to without crazy fees. This was after an agent told me that he would wave the fee. Their not on the same page and they do not honor what you're told."
Miinukset: "It was cancelled in the early AM, due to equipment failure"
Plussat: "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
Plussat: "Nice comfortable flight slept through the flight"
Miinukset: "The delay of the flight"
Miinukset: "Service was horrible."
Plussat: "Overall experience was very good"
Miinukset: "Meals on flight"
Plussat: "The cheap price."
Miinukset: "This is a cheap airline. Everything from the food to the gross seats are to be expected."
Plussat: "Early arrivals"
Miinukset: "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."
Plussat: "Econ Plus was nice. Flight was fine."
Miinukset: "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."
Plussat: "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
Miinukset: "Everything ruined my boyfriends bday with there Maintnence problem"
Plussat: "I have nobody sitting next to me"
Miinukset: "The 20 min delay"
Plussat: "Overall, it was easy going"
Miinukset: "They didn't even provide nuts!! No snacks at all after the long trip."
Miinukset: "The wifi onboard was broken. There were no t.v. sets to watch."
Plussat: "This was one of the top 5 worst flights. I have over 150k of miles logged. I will do my best to NEVER fly United again."
Plussat: "They have a snack and a drink on such a short flight."
Miinukset: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
Miinukset: "too much $ for 1/2 a meal."
Miinukset: "Flight delayed and I had to literally run to the next flight"