Etsi halvat lennot reitille Raleigh $[81-Suomeen

Plussat: "Nothing"
Miinukset: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"

Miinukset: "Better food options but that’s for all airlines!"

Plussat: "it is a nice program it's wonderful for flying out good price on for totally is excellent website"

Plussat: "Everything was great."

Plussat: "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
Miinukset: "Turkish airlines really needs to train crew in how to behave under difficult circumstances"

Plussat: "The flight schedule was on time"
Miinukset: "N/A"

Miinukset: "I was in economy. But the legroom was very poor. The next leg of my trip was also in economy, but was much more comfortable with seats further apart and more room under seats. So, you're taking a chance."

Plussat: "Yes everything was perfect"
Miinukset: "Everything including food was excellent"

Plussat: "fantastic food test"
Miinukset: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."

Miinukset: "At Tashkent Turkish air had no personnel to resolve problems. Our luggage was very damaged and after waiting for almost an hour, we had to leave the airport"

Plussat: "Food is really decent in economy. Good portions and variety."
Miinukset: "Leg room seems tight compared to other airlines."

Miinukset: "The only kosher foodi is no good must change"

Plussat: "All around quality Airline..."
Miinukset: "Redundant security checks, even at the gate area!"

Miinukset: "My flight NEVER took place and you have no idea. Shameful! I was hospitalized and I couldn’t flu to Belgrade. I am deeply dissapointed you are not willing to give me my money back. I will NEVER use your service again!"

Plussat: "In flight entertainment and snack even for a short 1 hr flight"
Miinukset: "Chaotic boarding process - seating assignments changed for lots of people last minute with no explanation"

Plussat: "The food is ok as is the entertainment on board."
Miinukset: "The crew could be nicer and more responsive"

Plussat: "The food was excellent"

Plussat: "The flight attendants are always helpful and very nice!"
Miinukset: "I have been flying Turkish Air quite a bit since 2011. I have noticed that on some shorter flights they are using newer planes with a bit more leg room, but on their longer flights (Like the one I take quite a bit from Los Angeles-Istanbul) they are using older planes that are horrific for anyone over 6' tall. I can't even sit in the seat without my legs jamming against the seat in front of me, and when the recline, I have to sit sideways. They are also very small sideways. I am a big guy, but not overweight, and barely fit in the seats. Their seats are definitely getting worse since I started and they ended their economy plus seat option, which at least gave you an option, for a couple hundred dollars more, you could have a nice seat. This is of course to make more money and jam more people on their planes without caring at all for the passengers comfort when you are flying, and it makes those long 12-14 hour flights miserable! Also, the planes are very hot when you board, which can be very uncomfortable, and they no longer give you a hot towel (As they used to) until the plane has taken off. They also do not serve a 1st beverage right away after take off (10,000'). Your first beverage is with the first meal, and then you are not served anything again until the second meal, whereas most other airlines serve drinks throughout the flight. SO you fly for 12 hours with 2 service times and no offers of drinks, snacks, etc. during the flight."

Plussat: "Awesome"

Plussat: "Same!"

Plussat: "The landing"
Miinukset: "The crew nasty stwarts"

Miinukset: "I did not like the way I was treated by supervisor st the checking desk while checking at Nairobi, I am not sure if he is an employee of the airport or of Turkish airline. he frustrated me and was not offering any assistance, I also realized that he frustrated two other people during and another staff says he is fond of doing that all the time"

Plussat: "In economy class,was the best space and service I experienced so far! I was surprised by the level of service!"

Miinukset: "small plane, noisy! did not like business class. BUt overall ok"

Plussat: "This was a normal flight. Nothing out of the norm. good food, and good entertainment selection."

Plussat: "Everything, Good service, timely and on pojnt"
Miinukset: "There was a slight delay on landing"

Plussat: "Good"
Miinukset: "Lounge at Ankara not comfortable and food need to change"

Plussat: "The only thing that I liked was that I got to spend time in Turkey which is beautiful and had friendly people outside of the airport."
Miinukset: "Customer service sucked! Especially in Amman and Turkey . No one would help you when you need it in the airports and their desks are not open long enough to get the help that you need in Amman. Also, when you ask the information desk at the airport in Amman to call someone from Turkish Airlines they tell you that they can't because they won't come. I hope that this feedback would be used to make the airlines better because Turkey is truly a beautiful place."

Plussat: "You guys are blessed and best of all of time"
Miinukset: "I didn't hate nothing it was the best"

Plussat: "The overall experience was good"
Miinukset: "The food is not so good."

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "not much"
Miinukset: "hostesses not so courteous"

Plussat: "Awesome service, comfy business cabin!"
Miinukset: "Boarding in Istanbul and Tel Aviv was chaotic, no business class boarding. Checking laptop in Istanbul was inconvenient. Lounge Istanbul was awesome however way too crowded to fully take advantage of it. Also should control people and what they takfor food. The lines were long and people would literally pile their plates with massive amounts of food, take it to their seat then leave it. Fix the lockers and add more, they are a wonderful asset but I was not able to take advantage of. Consider limiting access to manage crowds."

Plussat: "Flight crew was pleasant."
Miinukset: "When I check-in for flight from Rome to Istanbul and Istanbul to Los Angeles, only the first leg of trip was confirmed correctly. For the leg from Istanbul to Los Angeles I confirmed a window seat when I checked-in online. However, when I arrived at the airport I has a middle seat and could not change it and the 15 hour flight was miserable. I also asked to be upgraded to business class and told it would be $3,500.00, which was ridiculous."

Miinukset: "No being able to rebook!"

Plussat: "Everything"
Miinukset: "Nothing"

Miinukset: "More than 90 min delay in the flight from NYC to Istanbul. Caused us to get late to the next flight. The replacement we got was after more than 6 waiting hours although earlier flights took off to the same destinatiob."

Plussat: "Nice staff"

Miinukset: "Service is horrible. Airline staff is rude. Airport staff in turkey is eually bad. Avoid this airline and country at all costs."

Plussat: "Nothing important"

Miinukset: "it was so HOT!!!!!!!"

Plussat: "The flight on time"
Miinukset: "Nothing. A short flight, not much expectation besides on time departure and arrival"

Miinukset: "What didn't you like? the servive and food was not available so i was hungrey for all 11 hours"

Plussat: "The included meal/drinks is always a bonus on these shorter flights and makes a difference."
Miinukset: "I had a pillow of my own and so it didn't matter too much, but I noticed the lack of a pillow on this early morning flight."

Plussat: "The provide very good service."

Miinukset: "The pilot aborted the landing at the last minute and flew to Another airport where we sat on the runway for an hour with no information. After an hour they said it was up to us if we wanted to stay at the airport or continue on to our original destination, with no information where our connecting flights would be. After continuing on to my origina airport, I was forced to buy a visa out of pocket and spend 6 hour waiting for information from the airline. Finally they shuttled me an hour and a half to the previous airport, being very rude the entire time and making me miss the reason I traveled to my destination in the first place."

Plussat: "I enjoyed the flight"

Plussat: "Great service!!!"
Miinukset: "Nothing!"

Plussat: "We were pleasantly surprised when we received a full box of snacks on our short flight from Zagreb to Instabul. The trip was comfortable and we enjoyed that there was a movie available overhead and they provided headphones for. Overall, it was a fine experience."
Miinukset: "Service was fine until our water bottle (which we thought was empty) leaked a bit in the overhead compartment and the female crewmember was incredibly rude and gave the most disgusted look when we claimed the bag that had a small leak of water (about a tablespoon). She also whispered something in Turkish to fellow crewmembers and they all laughed. It was embarrassing and unnecessary. We also were left in the bus on the tarmac for 10 minutes before we could board without any notification of what was going on."

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "Very friendly crew, very clean cabin, very comfortable seats"

Miinukset: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."

Plussat: "Staff was extremely nice and helpful"

Plussat: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Miinukset: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."

Miinukset: "Thanks Lufthansa for amazing service!"

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "the seating supports under the seats are truly ridiculous. impossible to store bags"
Miinukset: "seating"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "They made me weigh my carry on, but virtually no one else, despite the fact that my bag was the same size as most and smaller that others! I honestly felt like one of the gate agents were picking on me."

Miinukset: "Lufthansa flight from Florence to Frankfurt was 45 mins late, so a large group of passengers had 30 mins to transfer from plane to bus to terminal to security to gate on other side of airport. They offered no assistance other than to say run, which we did the whole way. When we reached the gate less than 5 minutes after scheduled takeoff they said flight was closed and next flight was 18 hours later. Not one passenger successfully made the transfer. It took over 2 hours to get hotel and food vouchers, and we were forced to stay in airport Holiday Inn with now sweaty clothes and no luggage. Everyone was furious, and the entire incident could have been easily avoided in many ways, including by delaying the flight 5 mins or by providing passenger transportation at any point in the 30 minute transfer from the Lufthansa A arrival gate and the Lufthansa Z departure gate."

Plussat: "Crew, boarding, seat"
Miinukset: "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"

Plussat: "The crew was friendly, offered plenty of food and drink. Very enjoyable flight."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "The crew was amazing and so welcoming! They did not flinch when they saw my three-year-old son and went out their way to make sure we had everything we needed. It was very nice to be greeted with such hospitality!"

Miinukset: "We had 30 minutes delay"

Plussat: "Got moved to an earlier flight which gave us more time to catch the connection in Germany."
Miinukset: "We did not request an earlier flight, so we had no idea to expect it when we checked in the day before departure. The flight was changed from 813 to 811. Upon arrival at airport we were sent to gate for flight 813 when printed the tickets (for 811). VERY confusing. No notice from Kayak on the change, and Kayak still showed us on the 813."

Plussat: "Flight delayed leaving, but arrived on time"
Miinukset: "Food was so-so. Didn’t know wireless headphones were not compatible with inflight movies. Flight attendants seemed grumpy"

Plussat: "The cheese sandwich was good."
Miinukset: "Flight left late. Airport employees weren't helpful. The plane was hot."

Plussat: "Big airplane:)"
Miinukset: "I like Lufthansa but but I was on standby this is stressful this I don’t like. Over book I’m sorry but service awesome"

Plussat: "Bad"
Miinukset: "Because the one came in from London Got Delay And I miss my flight"

Plussat: "Breakfast & ease of boarding."

Miinukset: "Having to go through passport control and security a second time took too much time for the connection between flights."

Plussat: "On time, no complaints"

Miinukset: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"

Plussat: "Efficient checkin"

Plussat: "It was a very nice and smooth experience from the beginning till arrival in LA. I wish every flight experience would be like this."
Miinukset: "Nothing I didn't like."

Miinukset: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."

Plussat: "Professional courteous staff, and comfortable experience (not easy for a 9-hour flight!). They do not try and "nickel and dime" your for moderate conveniences."
Miinukset: "Check in at the airport took 40 minutes, for a line that wasn't all that long, mainly due to not having all that many agents available."

Plussat: "On time"

Plussat: "The service was very good. You never really felt you had to ask. I was able to catch up on a few movies of my choice. That was nice."
Miinukset: "It's a long flight and it's always difficult to get comfortable and 1st class is just out of my budget."

Miinukset: "Dear sir or Madam, I’m writing this complaint as I feel so mistreated and so disrespected, I had a ticket# 2208688265549 with a confirmation# WP6DHB travelling from Tulsa , OK, USA to Cairo, Egypt. Everything was great as expected and recommended by my uncle who travels with your respected company at least twice a month till I got to Frankfort airport to take flight# 0582 from Frankfort to Cairo. I was stopped while heading to the plan by the flight manager as he called himself later, and told me that I have to only have one item on the plan, I already had one carry on and my hand bag that has my laptop and the charger, I told him that I was told by Lufthansa customer service the night before traveling to confirm the luggage weight and size that I’m allowed one carry on plus personal item like a hand bag or lap top bag and they have to meet specific dimensions. I even offered to call the customer service number for verification, he replied ‘’I don’t care, I’m the flight manager and you will do what I say’’. His words were really hurting, I showed him the tag on my carry on that I got from the previous flight it said (approved carry on) don’t remember exactly what it said, he reached to my carry on and tare that tag, I didn’t think that was appropriate even if the tag had no value he doesn’t have any right to touch my luggage without my approval, then he tried to grab my ticket from my hand saying I will get you off the flight, I got really upset and told him don’t touch my belongs. There was a moment of silence because I think I raised my voice (my apology to him and to the company for that), I realized that the conversation is not going any where so I decided to file a complaint (not because he wanted to me to only have one item but mostly because of his attitude) so I asked him for his employment ID number he walked away without saying anything, waited till he walked close enough that I can ask him again this time he refused to give me his employment ID number, asked him for his name he said it so softly, I asked him to spell because I didn’t hear it right he said it so softly he refused, then I had to look for his badge and the name on the badge I believe his first name started with P and last name started with T. I waited a few days till I got to talk to my uncle and told him what happened as he is the one who recommended Lufthansa and he has a lot of experience with your services he said that they might need to do that because the flight was complete and they want to offer luggage place for everybody, but what I surprising is there was many empty seats on the plan my seat was 032C and the 2 seats beside me (032A and 032B) were empty also there was a lot of carry-ons room everywhere. So I don’t know why he was this way with me, I’m really disappointed specially that is only my first flight with Lufthansa since 2015, that flight manager made me have an extremely rough experience. one more thing when I told him I’m going to compla"

Miinukset: "Airline lost my luggage on the last leg of our trip."

Plussat: "The food & service by flight attendants was phenomenal. Seating on the 747-8 in economy class was also comfortable."

Plussat: "Boarding was fast Crew was polite"
Miinukset: "There was no entertainment on board!!!!!!"

Plussat: "The Lufthansa help desk fairly quickly resolved the ticket and boarding pass problems."
Miinukset: "That it was still necessary to use the help desk to get aboarding pass, although they were totally professional and resolved the issue."

Plussat: "Nothing"
Miinukset: "This was the coldest flight I ever flew- the temperature was probably in the 50s. For 9 hours when even 3 blankets were not enough to keep us to a decent temperature. Also the crew was very cold and dismissive. They were very aggressive towards two other passengers."

Plussat: "Flight was on time. Boarding was efficient"
Miinukset: "Food and beverages were pretty stingy"

Plussat: "This was a short flight with only a snack and no entertainment like the onboard movie selections on the longer flight."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "Good all around German quality"

Miinukset: "I had to scramble on the last day to ensure I have an alternate flight via British Airways"

Miinukset: "The flight was a replacement for a cancelled flight. In addition to this, it was delayed. The flight attendants did not compensate for our inconvenience and were not very friendly or available in general. The incoming flight had been delayed by hours, with boarding and deplaning and a very bad attitude."

Miinukset: "You lost my luggage"

Miinukset: "Flight may have been overbooked. Very confusing boarding/seating arrangements."

Miinukset: "They lost my luggage. I don't understand why there isn't an arrival scan and how airlines don't take more responsibility for bags"

Plussat: "The whole flight experience was great. Flight attendants where very helpful and cortial."

Plussat: "The crew was very friendly and helpful."
Miinukset: "The layover time was too short and for the second time I barely made it to my connecting flight but my luggage didn't. That is very annoying."

Plussat: "The crew and the food were great!"
Miinukset: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."

Miinukset: "Delay in take off 45 min!!!!"

Plussat: "Cops is always a good reason to flight"
Miinukset: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."

Plussat: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Miinukset: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."

Miinukset: "Advertised October Pink products but did not have them for breast cancer support"

Plussat: "Entertainment programs"
Miinukset: "New variety of food"

Plussat: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."

Plussat: "Incredible staff. Super polite"

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Miinukset: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."

Plussat: "Crew and food were great."
Miinukset: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."

Plussat: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Miinukset: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"

Plussat: "Flight was delayed 4 hours with no explanation"
Miinukset: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"

Plussat: "Crew was very nice and the food was excellent."

Miinukset: "shuttle from terminal to plane takes a long time. Flight left late"

Plussat: "Over all everything was great, except the bags check in"

Plussat: "Good quality flight"
Miinukset: "But delayed and lost baggage"

Plussat: "No extra charge for simple refreshments."

Plussat: "Cheap ticket"
Miinukset: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."

Plussat: "It was a nice plane and boarding was well organized."
Miinukset: "I was assigned a middle seat, if not for that I would have given a higher rating."

Plussat: "Flight on time"
Miinukset: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."

Plussat: "That I was able to sleep a bit on the flight - and that we gained an hour."
Miinukset: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."

Plussat: "25 min ahead schedule!!!"
Miinukset: "Cabin space, too narrow rows."

Miinukset: "Flight was delayed by 1h30min, so we arrived very late"

Plussat: "Nothing"
Miinukset: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."

Plussat: "I like fly attendant who served us meal"
Miinukset: "I didn’t like that space between each seat is small"

Plussat: "The crew was very friendly and professional. The food very good"
Miinukset: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."

Plussat: "The crew and flight was faultless"
Miinukset: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Plussat: "Nothing."
Miinukset: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."

Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."

Plussat: "Speed, courtesy of the flight attendants"
Miinukset: "Landing was a bit rough, understandable due to the weather."

Plussat: "The crew, the service, the food and beverages"
Miinukset: "The 3 hours delay"

Plussat: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Miinukset: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."

Plussat: "Food was excellent and crew was very nice."
Miinukset: "Could not check in online before my flight and no zones to board just line up and go apparently."

Plussat: "It was Amazing staff helpfull and fresh.. love it"
Miinukset: "Flight of almost 3 hours was not entreteiment at all just magazines."

Plussat: "Cabin crew very friendly and caring."
Miinukset: "Airport services and lounge are OK."

Plussat: "Nice food Right in time Police and customs formalities easy"
Miinukset: "Poor comfort in business class No entertainment at all"

Plussat: "Crew very professional and nice food Boarding process well organized"
Miinukset: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"

Plussat: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Miinukset: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."

Plussat: "Crew was welcoming"
Miinukset: "Space between the seats was too small."

Miinukset: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"

Plussat: "It was a 30min flight not much to say The crew on the ground really took care of us"
Miinukset: "Na"

Plussat: "Nothing"
Miinukset: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"

Plussat: "The boarding process was smooth and the crew friendly. Flight ran on time."
Miinukset: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."

Miinukset: "Food and coffee were cold. Service on AF is getting worse."

Miinukset: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."

Miinukset: "Meal choice missing kosher non-gluten combination."

Plussat: "Food and service"
Miinukset: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"

Plussat: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Miinukset: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."

Plussat: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Miinukset: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."

Plussat: "Very friendly crew."

Plussat: "Flight crew were nice"
Miinukset: "More spacing between people"

Miinukset: "Passenger that sat next to me occupied part of my seat."

Plussat: "Most of the crew were great. Responded to requests promptly. Wifi and movies I could watch on my phone."
Miinukset: "Seating was tight and my set back was broken. Individual screens for movies."

Miinukset: "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"

Miinukset: "complimentary ear plugs for when there are crying children"

Miinukset: "More leg room"

Plussat: "The crew should have let people off first who had connecting flights."
Miinukset: "We missed our connection flight.Had to be rerouted to chicago. No flights to Rapid City till noon the next day. Spending night in airport."

Miinukset: "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"

Miinukset: "I sat in a middle seat, sandwiched in between a passenger who had an aisle seat on my left and another passenger who had a window seat on my right. It would have been okay, but both were much larger than me and with the seat already a bit narrow, I felt like a sardine on this flight."

Miinukset: "Stewardess very rude"

Plussat: "Helpful staff and located us at the front of the plane. Easy checkin and friendly attendants."
Miinukset: "The in flight sandwich was so so but overall good, Turkey sandwich and pepper mayonnaise, for airline food. They included kettle chips and a brownie which was a nice touch."

Plussat: "Boarding, entertainment"
Miinukset: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."

Plussat: "Was with my husband and the crew was good"
Miinukset: "N/a"

Plussat: "The movie selection was great!"

Plussat: "Service"
Miinukset: "Communication"

Plussat: "Both flights were amazing!"

Plussat: "Nothing."
Miinukset: "Delayed flight all day long from 11:58 AM till 8:00 PM, where they blamed it on traffic at RDU airport, weather in Chicago, and finally a maintenance delay for from 2:00 PM till 8 PM before they canceled!"

Miinukset: "The flight was two hours late leaving which caused me to miss my flight to Prague. The notifications about the delay and next steps for rescheduling the second flight were delayed and sent to the wrong email address."

Miinukset: "Delays and more delays"

Plussat: "Super smooth flight - it’s an average commuter flight - no fancy bells and whistles."
Miinukset: "The legroom sucked. I’m 6’1”, and my knees were up against the seat in front of me."

Plussat: "Economy class seats better than UA."
Miinukset: "Economy class seats always have room for improvement."

Plussat: "Not over crowded and friendly crew."
Miinukset: "N/A"

Miinukset: "Comfort is ok."

Plussat: "Nothing"
Miinukset: "All of abo e, many delays, no usb plug or refuse to show me, charge for luggage, no headphone."

Miinukset: "Oh Gina, I would have checked my bag if only you had looked up from your phone for a second!"

Plussat: "Smooth flight with no issues at all"

Plussat: "Being able to board early due to husband's disability."
Miinukset: "Only being provided a warm cup of water. Paid extra $$ for seating with no other liberties provided."

Miinukset: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."

Plussat: "On time"
Miinukset: "Very cold on board"

Plussat: "- Great entertainment system and choices - Timely departure and arrival"
Miinukset: "- Marginal seat and leg room comfort for a 5'11'', 180lbs passenger"

Plussat: "Boarding, staff, service, arrival all great"
Miinukset: "No issues"

Plussat: "Lots of space and very accommodating. The updates via email were helpful"

Plussat: "Short flight times, lovely staff , food and wine ok, not so crowded so more space"

Plussat: "Everything was great. Comfortable seats & good service."
Miinukset: "Unfortunately, the flight was delayed because of a "problem with the plane"- we had to wait at the gate for 2.5hrs for the mechanics to work on it."

Plussat: "Great crew, early boarding and early departure."
Miinukset: "Not every seat has electrical outlets. very few poorly spaced screens. Food is average. Seats don't reckine very far. I'm told it's worth catching the British Air flight from Philly bc the planes are better with a screen at each seat"

Plussat: "The flight arrived on time with my luggage, and although I booked through BA, for the first time ever, they managaged to get my special meal request correct."
Miinukset: "I order a vegetarian meal in the hope I will get something edible. This was the worst airline food I have ever had. The plane was old so the economy class seats were larger than normal. There was, however, no in-seat entertainment. On the upside, I'm glad I didn't fly business class. Compared to the standard set by other airlines, the seats appeared to be from the 80's."

Plussat: "Slick boarding"
Miinukset: "No movies on way out."

Plussat: "We made it home safely"
Miinukset: "Service and comfort are very poor."

Plussat: "Everything was good."

Plussat: "On time. Helpful at check-in and friendly staff on board."

Plussat: "Worst customer service I have ever experience"
Miinukset: "They canceled my flight to Florida due to hurricane then refused to refund my return flight ticket. How can I fly back if I never made it there. Bunch of thiefs kept my money and they never got me to my destination."

Miinukset: "They left my bag in RDU.."

Plussat: "WiFi"
Miinukset: "For an airline that has been around as long as they have, their customer service is lacking signicantly. Communication was lacking to the passengers. As far as helpful, I cannot say they I witnessed anyone being helpful or trying to make a pleasant experience. The flight attendants seemed lacking in knowledge, friendliness, consideration, or empathy."

Miinukset: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"

Miinukset: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."

Plussat: "On time"

Plussat: "Overall smooth trip and congenial staff."
Miinukset: "This is coming from a western audience but there could have been more entertainment options."

Plussat: "Loved that we were on time and that the counter personal were polite and patient."

Plussat: "Gate agent super helpful and nice. Flight attendant gave me two coffees, which was was needed."

Plussat: "The extra legroom in the Classic Package Seats."
Miinukset: "The snacks where a little on the dull tasteless side."

Plussat: "Great customer service!"
Miinukset: "NA"

Plussat: "Much more comfortable than I expected. Attentive flight attendants."
Miinukset: "After flying cheapi airlines, norhing. It was a great experience."

Miinukset: "Easy checkin, friendly staff, nice quick flight"

Plussat: "Average friendliness of crew, paying for extra leg room seat is a must"
Miinukset: "Food with a taste, rather than dull"

Plussat: "Good airline, great service, boarding process, on time departure and arrival"
Miinukset: "No complaints"

Plussat: "Tap was great for the long flight"

Plussat: ":("
Miinukset: ":("

Miinukset: "Grab business class upgrade offer - worth every penny."

Plussat: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Miinukset: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"

Plussat: "Everything !!!! No delayed seat was great food great multi média great"

Plussat: "Nothing."
Miinukset: "We missed our connecting flight due to the fact that the TAP crew leaving Barcelona said there was “fog” and therefore, nearly half of the flight had the same connecting flight to London. On top of it, they had no other flights and put us up in a hotel instead."

Miinukset: "Flight was delayed 1 hour"

Plussat: "Self checkin, there was no line and things moved quickly."
Miinukset: "Flight was almost an hour late because the boarding process was so slow. They took forever and then literally bussed us to the other side of the airport to the budget carrier side, which wasted more time. Was a bit of a joke really. Served seafood snack, not everyone eats seafood."

Plussat: "Very on time, smooth take off and landing and friendly staff."
Miinukset: "Perhaps spirits offered other than just wine. And a vegetarian food option."

Plussat: "Superb food"

Miinukset: "Everything was good"

Plussat: "Flight crew were nice plane arrived safely"
Miinukset: "They nickel and dime you. I paid for extra leg room and then on way over made me pay to check bag (which was supposed to be free) and way back switched planes so never got extra room and had to pay for bag as well and now have to fight for my money back. I don’t like the feeling of having to always pay. If you want people to not carry on so much stop charging (especially on international flights) to check bags."

Plussat: "I’m taking offFlight was smooth and service was great."
Miinukset: "Flight was smooth and service was great. Long wait before taking off."

Plussat: "Clean modern aircraft"
Miinukset: "Left 35 minutes late; had to take a bus to the plane in Lisbon (no gate)"

Plussat: "Food was of good quality."
Miinukset: "Boarding was slow. A group of very rowdy passengers who showed zero consideration for their fellow passengers and whom the crew did little or nothing to restrain, other than confiscating a bottle of alcohol they carried on board."

Plussat: "Friendliness of ground and cabin crew"
Miinukset: "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"

Plussat: "Food snack was okay. Flight attendants were polite."
Miinukset: "Gates were switched with no notification. Sat on the tarmac for 45 minutes before takeoff apparently waiting foR the little truck to tow us to the runway. The seats are incredibly short in length, zero room for a 6’3” person. I was terribly scrunched up and uncomfortable. Knees are raw from rubbing the back of the seat in front of me. I’ll be watching flights to be sure I never take this model of plane again or chooses another airline."

Plussat: "Nothing. Their mistakes caused an awful experience. And a 24 hour trip from the east coast to Italy is ridiculous."
Miinukset: "I was livid by their unapologetic nature, their disorganization, their delays, the fact that every customer service agent said something different, the fact we had to pay for bags twice as a result of their delays. We should t have to do extra work to get reimbursed after the fact. They should not charge us right the. and there. It’s stealing. They cost us money and we didn’t get what we paid for."

Miinukset: "was delayed 2 hours"

Miinukset: "Not good I book a fly"

Miinukset: "Boarding difficult for immigration"

Miinukset: "40euro checked bag fee on an international itinerary was an unpleasant surprise. They were quite disorganized; our airport-printed boarding passes wouldn't scan at the gate, they didn't have a jet-way ready upon arrival in Lisbon ..."

Plussat: "since it was an older plane maybe it had more leg room"
Miinukset: "poor quality video and sound for watching movies on long flight attendants were brusque and ignored most passengers(except the ones with special meals) we were on connecting flight with little time in between to grab water or snack - so we sat on this flight for over two hours before we got any refreshments. Some passengers got refills before we got one. Poor execution. we had to check two bags on connecting flight (which we didn't have to do before) and it cost us time and money. Also they lost the two bags - got several days after we got back from trip huge line at immigration - we waited almost two hours will not travel on TAP again"

Miinukset: "Flight to LIS was delayed 2.5 hours, missed BCN flight. I was given a new flight, but boardng pass was canceled at gate. I'm stranded!"

Miinukset: "Same as inbound flight"

Miinukset: "The delay on the take off"

Plussat: "Easy trip from London"
Miinukset: "Not sure what was in the sandwich."

Plussat: "Paid a bit more for roomier seats up front and worth it. Seemed like newer aircraft with "leather" seats and better padding than the older aircrafts."

Plussat: "There was great entertainment on the first flight"

Plussat: "The crew was great and very kind; the pilot informed us a couple of times of where we were and how long to the destination; we arrived 10 minutes ahed of time! A perfect flight!"

Plussat: "Crew and food Were ok."
Miinukset: "The whole flight, TAP decided to use low cost aircrafts to do long distance flights ..... very poor. Far too much Discomfort no entertainment at all."

Plussat: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."

Miinukset: "TAP says they're partners with Jet Blue until something goes awry. didn't work as a team to troubleshoot on how to get me to Rome on time or even on the same day. missed a day of my trip. didn't compensate, didn't troubleshoot until too late. didn't work to make it right as a team. wouldn't recmmend"

Miinukset: "I got food poisoning from the dinner that was served. The crew was very helpful though"

Plussat: "Staff couldn't have been more courteous."
Miinukset: "Little confusing at the gate but mainly due to poor PA system not the staff. Happens a lot at airports in my experience"

Plussat: "New plane. Great service."
Miinukset: "Seats are very small. No entertainment system."

Miinukset: "The online check in open for a flight from the us to the europe must be open 24 before, indeed it has been opened only 16 hours before..."

Miinukset: "Excessive baggage fees on 2 connector flights TAP BUT TICKETS BOUGHT SEPARATE."

Plussat: "Five stars for TAP, good attention of its staff, good food and attention during the flight."

Miinukset: "i could had something sweet, but it was ok anyway"

Plussat: "Food and attention"
Miinukset: "Nothing"

Plussat: "Very convenient"
Miinukset: "There is no food"

Plussat: "TAP counter staff helped get seat assignments for knee injury. New aircraft with good video system and comfortable seats in Economy Plus. Crew was helpful. Food OK. Arrived on time."
Miinukset: "Not TAP's fault, but long lines at customs and security at Lisbon Airport made us run to arrive at gate for next flight. Again, not TAP's fault, but additional security check at the waiting area, opening carry-on baggage and emptying my purse seemed over the top."

Plussat: "Comfortable plane, pleasent stewardesses, good tv's/entertainment options."
Miinukset: "We flew out of Rome. Management at Rome airport told us their emplyee(s) were drunk! Unsafe flight! NEVER USE THIS AIRLINE- YOURE PUTTING YOUR LIFE AT RISK!"