Flight departed and arrived late, breakfast meal was missed due as fridge broke.
Crew too rush and miss out lots of standard services
The staff at the airport could be much helpful and nicer
MY travel plans were canceled and l tried thru KAYAK and Quantas to cancel this flight and was not able to confirm cancelation but still received flight boarding. l tried to get refunded thru Kayak and that has been horrible long unreasolved task now l am trying to go thru Credit card. with this Covid changing world, airlines and travel companies should be refundable especially since this is a Australian airlines. l am about to lose $1000.00.
Plussat: "The tv size, charging station, foot hammock"
Miinukset: "No delay,"
Plussat: "Crew was OK, slow to respond to requests"
Miinukset: "The whole check in process was a joke, had a line up of 15 people and one agent"
Plussat: "an amazing flying experience with pleasant crews who served their customers with hearts and their lovely smiles!"
Plussat: "The crew was amazing , the seats comfortable abd the food and refreshments very good."
Miinukset: "It would be better if there was a media screen between Sydney and Perth."
Plussat: "On time and efficient"
Miinukset: "More than a biscuit for lunch"
Plussat: "Not much to like other than access to Cathay pacific lounge at SFO Over booked about 50 seats fights in the aisles security on board blamed on a computer glitch delayed over 2 1/2 hours Business class old uncomfortable seats. After flying Singapore business last week I was appalled at what quantas had for the same price I’m dreading my flight back home on quantas I won’t fly them again"
Plussat: "Crew was nice and ready to help"
Miinukset: "I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this."
Miinukset: "Not being able to web check in causes stress pre-flight."
Plussat: "Great service, very attentive with my 2.5yo toddler. Also the baby change rooms in the Business Lounge were some of the best I've ever used."
Plussat: "Cabin crew were helpful and updated us on connections in Melbourne (although they wouldn't have needed to do this if the flight hadn't have left late)."
Miinukset: "Flight was late and this was significant as I had a tight connection in Melbourne. There did not seem to be a good reason it was late as the aircraft was already at Launceston. They just towed it to the gate late! No announcements were made as to the lateness of the flight until the departure time had actually passed."
Plussat: "Crew were great"
Miinukset: "Lost bags"
Plussat: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
Miinukset: "First stage , food not too crash. Rest fine."
Plussat: "Qantas kept us informed about a delay and were so reliable on making sure everyone was comfortable with the day."
Miinukset: "Our entertainment console wasn’t working properly. We didn’t have access to our in flight maps or the majority of entertainment options. This hasn’t happened before but it di but it did mean that it was a long flight made longer."
Plussat: "The plane was small, but it was my first time, so it was cool. The flight was quick and easy, and they covered my luggage even though it was too big for the plane overhead lockers."
Miinukset: "For a flight that takes 14 hours Restroom on an airbus 380 Toilet seats were showing signs of deterioration Seats very uncomfortable, I have flown on the same style of plane with Singapore airlines and didn’t experience the discomfort I had on qantas Food average"
Miinukset: "Flight was canceled after 8 hours of Rebooked flight included an additonal stop, as well as overnight layover. Qantas made no attempt to give have better flights or offer any vouchers for the trouble (they provided the bare minimum of hotel, but no additional perks)."
Plussat: "New business layout is more comfortable comfortable and private."
Plussat: "The flight crew was great, very comfortable plane ride"
Miinukset: "The flight was an hour late, but the pilot kept us in the loop with all the information"
Plussat: "Liked the food, flight attendants, entertainment and overall comfort even though it's just economy. You just have to come prepared with what you need to stay entertained and comfortable ie snacks, comfortable clothes and shoes, jacket or sweater, pillow, headphones, music. Better of you can bring your own headphones that use bluetooth and headphone jack cable."
Miinukset: "Boarding process is chaotic at best and starts 20 minutes before take off. It works but it's very chaotic for economy passengers. I am sure it's much easier and nicer for premium economy and business select and first class passengers so you get what you pay for lol."
Miinukset: "Unnecessary delays"
Plussat: "many times better than American flight."
Miinukset: "nothing.very good."
Plussat: "Variety and regular serving of food. Great entertainment. Very friendly staff."
Miinukset: "Everything was great - a bit cramped in the seats when people recline, but as expected on all airlines."
Miinukset: "Arrogance of the crew"
Miinukset: "I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement."
Plussat: "Flight was delayed. Entertainment, movies wasn't that great for long haul flight. They could have included more interesting movies."
Miinukset: "Flight was delayed. Attention by cabin crew was ok. They can be more friendly and approachable. I didn't experience customer care."
Miinukset: "when my bag got lost"
Plussat: "Not much"
Miinukset: "Uncomfortable flight, food, boarding, minimum entertainment"
Plussat: "Staff was nice."
Miinukset: "I fly many airlines. I had never flow Qantas before. I was expecting it to be amazing and it was not. The seats are very uncomfortable and not roomy compared to other airlines. Food was terrible."
Plussat: "Checking in and bag drop process was the simplest and hassle free!"
Miinukset: "The flight cleanliness and food options could be improved. Some staff were super friendly while others not so much."
Plussat: "Good service"
Plussat: "Crew wa very pleasant and willing to help"
Miinukset: "Old plane, food was average, luggage wasn't sent first as it usually is for business class and had to wait forever to pick it up"
Plussat: "The new clear aircraft"
Miinukset: "The fruit was not ripe and not edible."
Plussat: "Absolutely wonderful flying experience!!"
Miinukset: "A little more leg room would have been nice."
Plussat: "The entertainment had a great selection"
Miinukset: "I would have liked another round of drinks. Also people were still walking around and to the toilet when the fasten seat belt sign was on..."
Plussat: "Everything went smoothly, cabin crew were friendly and helpful. Food was tasty, but portion rather small."
Miinukset: "Didn't like that every time someone nearby used the entertainment - watched a film I think, my film changed."
Plussat: "Everything on time."
Plussat: "Premium Economy was a good upgrade for me, it really helped on my way to my destination so I could sleep on the flight and then start my day when we landed. The Movie & Menu selection was enjoyable. This was a good flight with an attentive and courteous crew!"
Miinukset: "Overall, the cabin could use some updates. Seats feel's very 1980's. The older LCD screens generate a lot of heat and wash out the picture a bit, there are better LED/OLED options for airlines on the market."
Plussat: "All the good qualities are there. Check in was a breeze and very friendly handling our surfboard. However, the plane is old and needs a refurbishment, I can't believe how small the personal screens are! Whilst the crew were very friendly, always searching for a specific drink you request, but the food quality was average - I'm taking my own sandwich next time."
Miinukset: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"
Plussat: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Miinukset: "Having to pay for food in American Airlines codeshare flight."
Plussat: "I liked receiving a menu of food options. I liked the movie selections (although there were better option from JFK>LAX than LAX>SYD)! Crew were friendly."
Miinukset: "Those with special meals receive their food way earlier than the rest of the plane."
Plussat: "The crew, the food"
Plussat: "The food was great along with the movies. Everything went smoothly and made it home no problems."
Almost the only airline that offers free coffee and bread even in short 1 hour flights
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
New 737 and seats too confining
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "The crew was very kind"
Plussat: "Klm's consistantly high standards in everything they do."
Plussat: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Everything works and quick to get to destination."
Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"
Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Plussat: "Crew was great, very responsive and hospitable!"
Miinukset: "more lunch choices, especially choices without dairy products."
Miinukset: "Fix the damn KIOSKS at Vienna!"
Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Plussat: "Friendly crew, upgraded seat was worthwhile"
Miinukset: "More snacks in between meals,"
Plussat: "The crew is really welcoming"
Miinukset: "The seats are too narrow and a bit too hard"
Plussat: "General flight journey"
Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"
Plussat: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Miinukset: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Plussat: "The constant smile conferred by flight attendants through the entire flight."
Miinukset: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Plussat: "Nice people and good service"
Miinukset: "Not much"
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Plussat: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Miinukset: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Plussat: "Interior of the plane was clean. Smooth landing."
Miinukset: "Pilot did not avoid turbulence"
Plussat: "Great on board service from a very professional crew."
Miinukset: "Can't think of a thing."
Miinukset: "Flight was cancelled."
Plussat: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Miinukset: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Plussat: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Miinukset: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."
Miinukset: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Plussat: "Nice crew; clean plane; decent dinner"
Miinukset: "No entertainment system; insufficient knee space"
Plussat: "Really friendly staff. Great service"
Plussat: "Friendly staff, good service and on time departure/arrival."
Plussat: "Friendly staff"
Miinukset: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Plussat: "Good flights. Good prices."
Plussat: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Miinukset: "The amount of extras you have to click no to while checking in online."
Plussat: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Miinukset: "Nothing to be honest . All positive."
Plussat: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Miinukset: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Miinukset: "Long stop over at Schiphol. Too Long!!!!"
Miinukset: "Klm flight has very congested seating Getting information about eticket was pain"
Plussat: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Miinukset: "What is there not to like about KLM? I cannot find anything."
Plussat: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Miinukset: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Miinukset: "Seats looked older generation and configuration not great"
Miinukset: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"
Miinukset: "Food quality can be improved a little"
Miinukset: "The stewards were rude and they overbooked the flight. These arrived at the gate at 6:15 and were told we could not board our plane which was to take off at 7:30. Absolute nonsense."
Plussat: "Nothing in particular"
Miinukset: "Organization, information and communication"
Miinukset: "Better pillows"
Plussat: "The snack was ok."
Miinukset: "The flight was delayed for over one hour and a half and nobody could tell us why"
Plussat: "The people were very kind and very respectful."
Miinukset: "Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!"
Plussat: "Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good."
Miinukset: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Miinukset: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Plussat: "The whole flight went smoothly and I really have no complaints about the flight itself."
Miinukset: "When I arrived, my luggage did not make the connecting flight. It was tracked down and hopefully will make it to me soon but you can see how it’s inconvenient. The first leg of my flight was operated by Wamos, though it was a LATAM flight. I know that this is something that happens often for all sorts of reasons, however I can’t help but think it had something to do with the transition of my luggage from one flight to the next. My flights home are similar ( One leg of it being operated by another airline) and needless to say I’m a bit nervous about that."
Miinukset: "Fly us never proactively contacted us about the LATAM flight change so we missed this flight. LATAM stepped up and paid for another two flights to get us back to Austin. No thanks to Flyus, whom we will never book with again. Their customer support was a joke! Jeff"
Miinukset: "They lost my bag and I had to wait a full day to get it back."
Plussat: "Good food and drinks"
Miinukset: "Leg room was cramped"
Plussat: "Good seats and service"
Miinukset: "Taste of new menu"
Miinukset: "Boarding was very disorganized and not on time. My seat assignment was changed upon boarding the plane. They had assigned 3 people to my seat which was an isle seat I had chosen upon purchasing my ticket 5 months prior. I was changed to a middle seat. They had an extra (makeshift) security check point on the actual boarding ramp. They made everyone open their carry-on bags and suitcases on folding tables just before entering the plane. They also took beverages bought at the gift shops, right before getting on the plane which was unusual. Overall ground crew was not very customer service oriented. In flight crew was better."
Miinukset: "They lost my bags"
Plussat: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Miinukset: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Plussat: "It was special. Like a special limo"
Miinukset: "It actually was all good"
Plussat: "Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the"
Plussat: "Great entertainment choices, the best airline food I've ever had, attentive service, lots of amenities, new and modern plane"
Plussat: "I loved the whole trip"
Miinukset: "Everything was great! No complaints!!"
Plussat: "My first flight on LATAM and very impressed. Fast boarding, lots of help for an English speaking passenger in Chile, newer plane, clean, and efficient flight attendants. I'll be back!"
Plussat: "Plane on time performance"
Plussat: "LAN moved to departure gate five minutes before scheduled Board Time from downstairs shuttle bus to plane, to a walk on gate to plane."
Miinukset: "Original schedule pulled in one day due to Hurricane Irma cancellation/rebook from MIA to SCL. LAN wanted $280US to change ticket. I paid $160US for ticket originally. No sympathy from LAN for hurricane impacted travelors. Extremely poor customer relations!!"
Plussat: "It was comfy"
Miinukset: "When I got to Miami, I wasn't assisted to the next gate"
Plussat: "Landing was perfect!"
Plussat: "Friendly crew"
Miinukset: "Entertainment didn't work"
Plussat: "The crew was very friendly and helpful. The flight was smooth and quiet."
Miinukset: "The cabin has garbage and it was dirty."
Miinukset: "I received a confirmation email and flight information but was unable to check into my flight upon arrival and was not in their system for the flight. Very upsetting and unreliable."
Plussat: "Kindness of the crew"
Plussat: "clean and new plane"
Miinukset: "delayed flight made me lose a day. My luggage got lost"
Plussat: "The steward/ stewardesses always great."
Miinukset: "Tasteless food except for the desserts."
Plussat: "Flying on a Boing 787 is wonderful. The overall service from Latam is top quality; the crew was welcoming and very attentive. Food could be improved, specially offering vegetarian alternative for all of the food services. The movie selection could be improved (in variety and vintage). Music selection was very good for my taste."
Miinukset: "I was unable to choose my seats on line in advance, which created a stressful situation when at check-in we found that my wife and I were not seated together. Fortunately for the first leg of the trip (Santiago-Lima) there was an empty seat by her and I took it; and for the second leg (Lima-Los Angeles) the passenger next to her was upgraded on the last minute and left his seat for me. Latam has great service, but must let customers choose their seats or guarantee assigning adjacent seats to passengers traveling together, The process for servicing of the plane during the stop-over in Lima could be improved. I know it is hard to do minor cleaning, tidy-up, and replacement of pillows & blankets while many passengers remain on board, but at least there should be an announcement describing what the passengers are to expect during the stop-over."
Plussat: "Once again, I was impressed with the food and the service. The flight crew was very friendly and accommodating."
Miinukset: "My entertainment center didn't have audio for one of the movies so I had to use closed caption to read what the characters were saying. I had some issues trying to get the movie to play because the screen froze for a moment."
Plussat: "Fabulous staff"
Miinukset: "Long boarding times waiting too much"
Plussat: "Staff was nice but still in an airplane not moving"
Miinukset: "Waiting and no contact as no cell phone or internet conection to inform hotel you are not going to arrive in time to use their room"
Miinukset: "To short connection"
Miinukset: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Plussat: "Good food and staff"
Miinukset: "Evething was good"
Plussat: "The movie choices are endless!"
Miinukset: "I wish I was told about the Lan app to download before we took off"