Etsi halvat lennot reitille Santiagosta $[7232-Helsinkiin

Plussat: "Very nice airplane and pleasant crew"

Plussat: "Nothing"
Miinukset: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Plussat: "Professional crew. Good simple check in."
Miinukset: "Nothing."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Miinukset: "Information on arrival time was not correct"

Plussat: "very nice crew"
Miinukset: "my bagfage was lost"

Plussat: "The aircraft"
Miinukset: "No overbooking next time!"

Miinukset: "KLM crew exceed our expectations"

Miinukset: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Plussat: "Crew was helpful and food was very good"
Miinukset: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Miinukset: "Boarding was very slow."

Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."

Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Plussat: "Awful"
Miinukset: "Everything"

Plussat: "Like the overall KLM experience"
Miinukset: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Miinukset: "Flight cancelled"

Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"

Miinukset: "Not enough leg room"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "NOTHING"
Miinukset: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Plussat: "Crew was very friendly. Nice that wine was served without charge."
Miinukset: "Announcements from the cockpit were hard to hear. Food has been better in past."

Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"

Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"

Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Plussat: "I slept pretty much the whole time"

Plussat: "The entertainment options were good."

Plussat: "Good services!"

Plussat: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Miinukset: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Plussat: "Crew"
Miinukset: "N/a"

Miinukset: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."

Miinukset: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Plussat: "Comfortable seats. Warm plane with happy staff."
Miinukset: "Maybe a second sandwich option for food, not everyone likes cheese."

Plussat: "Just great crew."
Miinukset: "Not comfortable at all and will not book KLM again."

Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."

Plussat: "Cabin crew very pleasant"
Miinukset: "Lost our bags, little sympathy from staff"

Plussat: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Miinukset: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Plussat: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Miinukset: "What is there not to like about KLM? I cannot find anything."

Plussat: "quick boarding, responsive Airline stewardess, very polite."
Miinukset: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Plussat: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Miinukset: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Plussat: "The crew was very nice and helpful."
Miinukset: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."

Plussat: "Was able to check in online, very convenient and easy to access site."
Miinukset: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."

Plussat: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"

Miinukset: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Plussat: "Flight was quick, professional, friendly."

Plussat: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Miinukset: "Only 1 drinks round on a 3h flight."

Plussat: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Miinukset: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."

Plussat: "Feel like reacist Company"
Miinukset: "I didnt like the treatment of the crew."

Miinukset: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"

Plussat: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Miinukset: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."

Miinukset: "Flight was delayed"

Plussat: "Entertainment system"
Miinukset: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."

Plussat: "Amasing crew"

Plussat: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Miinukset: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"

Plussat: "Not being charged for my first bag of luggage"
Miinukset: "Nothing"

Plussat: "Left on time. No turbulence."

Miinukset: "boarding wasn't good."

Plussat: "great food, entertainment and seat comfort"
Miinukset: "nothing"

Plussat: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."

Plussat: "Air france crew at Mumbai Airport very rude and not supportive during checkin"

Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."

Miinukset: "Food"

Miinukset: "shuttle from terminal to plane takes a long time. Flight left late"

Plussat: "Entertainment"

Plussat: "Nothing"
Miinukset: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"

Miinukset: "Not much legroom."

Plussat: "It was a nice plane and boarding was well organized."
Miinukset: "I was assigned a middle seat, if not for that I would have given a higher rating."

Plussat: "Flight on time"
Miinukset: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."

Plussat: "Nothing"
Miinukset: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"

Miinukset: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."

Plussat: "The free glass of red wine when the plane finally took off."
Miinukset: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Plussat: "It was ok fligh"
Miinukset: "Food was not so good"

Miinukset: "The flight was late, real late."

Plussat: "The airplane have great entertainment system. The cabin crew are very nice."

Miinukset: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."

Plussat: "Plenty of seat space"
Miinukset: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."

Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."

Miinukset: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."

Plussat: "The fresh bread and cheese."
Miinukset: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"

Plussat: "Staff was nice"
Miinukset: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."

Plussat: "Todo muy bien Volvería a viajar con ellos."

Plussat: "On time after latish start"
Miinukset: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"

Plussat: "Food was excellent and crew was very nice."
Miinukset: "Could not check in online before my flight and no zones to board just line up and go apparently."

Plussat: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."

Plussat: "Friendly crew and exit row had nice legroom."
Miinukset: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."

Plussat: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Miinukset: "."

Plussat: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Miinukset: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."

Plussat: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Miinukset: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."

Plussat: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"

Miinukset: "Too crowded"

Plussat: "Our flight attendant and fnally making it home!"
Miinukset: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."

Miinukset: "Small leg space"

Plussat: "It was as expected."
Miinukset: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."

Plussat: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Miinukset: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."

Miinukset: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"

Plussat: "Good service"
Miinukset: "I was not given my original reserve seat and no reason was given"

Plussat: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Miinukset: "Can't think of anything."

Plussat: "Seating was Ok"
Miinukset: "The plane was dirty. There was still trash from the previous flight everywhere. The onboard Stuart’s were not up to par. There was no entertainment and the WiFi was horrible."

Plussat: "The price."
Miinukset: "Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!"

Plussat: "The flight attendants were the best!"
Miinukset: "Even though there were 4 seats across, the rows were too close together and there was absolutely no space at the back by the toilet. The last 3 overhead bins were non-existent for passengers (being taken up with flight equipment). Extremely uncomfortable plane!"

Miinukset: "The cabin crew could care about what they do. The premium economy bulk head seat could not use the overhead bin because one of the cabin crew took it for their luggage"

Plussat: "Polite crew"
Miinukset: "No air traffic"

Plussat: "Flight attendants were amazing. Definitely some of the best I've ever encountered."
Miinukset: "Crew at the desk were rude. They also enacted policies that I'd never seen before about gate checking, and implied I was crazy when I noted how unusual it was. I literally came off a previous AA flight with the previous policy and they said I was confusing them with AE."

Miinukset: "Seat space"

Plussat: "Amazing crew"

Miinukset: "Great services"

Miinukset: "Food and wine"

Plussat: "Nice, efficient crew. Wheel chair & motor cart waiting for me as requested. Good flight."
Miinukset: "Cabin oppressively hot during boarding, stayed a bit too warm. Never found the power outlets that the plane profile in magazine claimed were on the aircraft."

Plussat: "The gate crew very efficient boarding Very quick and efficient takeoff No electronic check of boarding passes Flight attendant somewhat responsive. Our luggage was charge 120 twice in a round trip !!!!"

Miinukset: "3 hours late and I had to pay for my 1 checked bag. The price of the ticket does not include 1 checked bag??!! Seriously price gauging if ever. The airline industry as a whole is ridiculous and NOT user friendly."

Miinukset: "I lost my connection flight to Denver in Miami because of the delay luggage"

Plussat: "staff was very nice. boarding was on time and efficient"
Miinukset: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."

Plussat: "The sight that you can see when you fly over Cordillera de los Andes."
Miinukset: "No food, no entertainment. We had to board by bus, not by the bridge. Old plane."

Plussat: "Upgrade"
Miinukset: "No food"

Plussat: "The professionalism from the entire crew. Very smooth flight. The in-flight meal was very good ."
Miinukset: "Even dow we were late departing Santiago Chile, we made it to Dallas in good time."

Miinukset: "Took off late and arrived late. Took15 minutes to taxi to gate"

Plussat: "Timely upgrade. Great service."

Plussat: "Friendly staff"
Miinukset: "Rude customer"

Plussat: "Good friendly service. Flights were on time."

Miinukset: "The boarding process."

Plussat: "Time in air was quicker since we left so late"
Miinukset: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."

Plussat: "I slept the entire duration."

Plussat: "All is well."
Miinukset: "No worthwhile complaints."

Plussat: "I usually don't like or at the meal in coach, but I had a ravioli pasta dish that was great. Also the wine was a much better quality then what I have been getting on the other airlines."
Miinukset: "On my particular row of seats the power outlets were dead. The flight attendant tried to reset, which reset the entertainment but the outlet remained dead. Used the USB port to charge."

Plussat: "The plain looked brand new. The in-flight selection of movies and games was excellent."

Plussat: "Lovely service, but less comfortable plane... nothing terrible though"

Plussat: "The plane was new and very comfortable. Service fair."
Miinukset: "The food was horrid."

Miinukset: "The check in process at JFK was a disaster. The kiosk check in machines were constantly malfunctioning, where to line up was unclear, and staff acted frustrated. After several failed attempts with the kiosks you have to wait in line to check in at the counter anyways. It would have saved almost an hour of my time to just go straight to the counter-- had I been allowed to. I wanted to check a bag which contained some fragile items. Several bottles of wine which I wrapped in bubble wrap and cushioned with my packed clothes. I requested a "Fragile" sticker to be put on my bag. I was told "We don't do that here". So I asked if they handle ALL bags with extreme care and I was laughed at and told to go on my way. When I got my bag at my destination-- the outside of my leather suitcase was sliced to the lining. There were scuff marks and torn leather. My wine had been completely shattered. Not just a crack in the bottle, but flattened completely. My clothes were stained, my bag ruined. I don't know if putting a fragile sticker on would have prevented this, but I don't understand why they just "don't do that". We are trusting our property to the airline when we check bags. I will never trust American Airlines ever again. They don't want to know if I have anything fragile, and they don't care when I tell them."

Miinukset: "crew did not pick up the food tray for a long time crew borderline corteous"

Plussat: "Everything was crew, drinks and the flight was great!"

Plussat: "You never let me know in advance, I had to go to aa terminal. I almost lost this flight in Sfo airport."

Plussat: "Less lay over need pleasent crew"

Plussat: "Excellent service and very friendly; thanks!"

Miinukset: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."

Plussat: "Nothing"
Miinukset: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"

Plussat: "No hassle. Drinks provided. No complaints."

Plussat: "Seats, food was okay, personal tv was very nice and complementary wine was a plus!"
Miinukset: "Food could be improved. Sleep masks would be awesome as well."

Plussat: "Crew was really nice. Kept me hydrated. I liked the movies available to watch."
Miinukset: "This is something that the airline doesn't have control over: crying kids. It just comes with flying."

Miinukset: "5 hr delay"

Plussat: "Top notch airline - staff is personable & comfortable seating"

Plussat: "Easy to get on and off"
Miinukset: "cramped"

Plussat: "Quick boarding, no shuttle! Pilot very informative"
Miinukset: "We were never asked for beverage service.Also when arriving and exiting to retrieve our bags when congested with baggage no room to stand and wheelchairs all at once trying to exit up ramp.Very unorganized and chaotic."

Plussat: "We did get onto another flight that morning in the exit row."
Miinukset: "I didn't receive an email to check into my flight for Alaskian airline/American Airlines, and when I tried to check in online from my confirmed ticket order the website wouldn't let me check in. When searching where to go at dallas ft.worth (DFW) airport to check in for our alaskian airlines flight the website sold us to go to terminal E 18 where they are, but when we arrived we were in fact flying out of a completely different terminal A, not having enough time to check our bags and missing the flight."

Miinukset: "Food was expensive and not well put together."

Plussat: "Quick flight, great service"
Miinukset: "Was not accommodated for a missed flight"

Miinukset: "My luggage didn't arrive to Charlotte. I am still waiting for it one day later."

Plussat: "It was a great experience. Flight on time, excellent seats, even though the reservation was made one day before flying out due to an emergency. Wonderful flight crew. Will suggest to others and fly likely again."

Miinukset: "no air circulation during taxiing"

Plussat: "Flight attendants were lovely."
Miinukset: "Seats recline too far so there was NO space. Flight left an hour late for unknown reason. Double charged for bags on return flight. Lost my carry on after forcing me to check it (still awaiting its return). Charged me to fix an error they made on original booking. I'll never fly with Iberia ever again."

Plussat: "The crew was really nice. They were friendly and genuine."

Plussat: "Loved the retrofitting work done on the 777-200 for atmosphere and head room. The flight crew were among the most accommodating I’ve experienced."
Miinukset: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom. Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."

Miinukset: "Flight was an hour late."

Plussat: "nothing"
Miinukset: "It should have departed on time. It departed 50 minutes later than the original time."

Miinukset: "The crew"

Miinukset: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"

Plussat: "seat empty next to me"
Miinukset: "food, flight attendants"

Miinukset: "Missed connection and this delayed by 20 hours to final destination."

Plussat: "Iberia airlines is a disaster"

Plussat: "helpful crew, fast boarding"
Miinukset: "nothing"

Plussat: "Nothing"
Miinukset: "The flight circling for 1 hour leaving our connecting flight cancelled and forcing us to stay in Madrid for 24 Hours and the Iberia staff being rude and unhelpful left us in the airport for 6 Hours before offering us a hotel and coming back the next day to do 2 flights instead of a direct flight"

Plussat: "The food could be better"

Plussat: "Once I understood how it worked it was a breeze"
Miinukset: "Made more than four different lines before 1 understanding Iberia worker helped us out. Was told that that wasn’t the correct line and sent to another. The next place the same for more than 3 times. Then finally, Raquel, LISTENED, and away we went."

Plussat: "I never got on this flight."
Miinukset: "I was at the airport more than 2 hours ahead of my flight time. By the time I made it through check in, security, and immigration, I was already cutting it close. A random security check right at the gate made me miss my flight. There were no timely options to re-route my flight unless it was at a fee of over >$2,000. Horrible, stressful, experience."

Miinukset: "The line to check bags was way too long. No kiosks and only one person working the desk and way too slow."

Plussat: "Once again, my minor child (5 years old) was not seated with me. I don’t understand. Her birthday is listed with her ticket. Why ask the age of children under 11 if they’ll be seated with strangers? Moreover, we were loaded onto the plane from both ends, irrespective of our seats, so there was mass confusion as two sets of passengers were crossing over each other, looking for seats. Using hand signals to communicate, as it was an international flight with passengers speaking several languages. The crew stood at the entrances to the plane, watching."
Miinukset: "My experience."

Plussat: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Miinukset: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."

Plussat: "On time, polite, comfortable"

Plussat: "Finnair landed their plane so smoothly...."

Plussat: "The flight was a smooth one."
Miinukset: "One flight attendant was quite rude."

Miinukset: "Maybe include vegan options for food?"

Miinukset: "Disorganized boarding"

Miinukset: "Barcelona to Madrid... got the TB section. Chorus of coughers in these days."

Plussat: "Plenty of space for a long flight, left and landed on time. Overall very pleased"
Miinukset: "Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did"

Miinukset: "movie selection very poor"

Plussat: "Everyone is doing his job correctly and nicely. Nothing special to add"

Plussat: "The AA Tampa crew need to train the IB crew on customer service"

Plussat: "Loved the service and the plane"
Miinukset: "seats are uncomfortable."

Plussat: "Excellent meal in premium economy. As good as business class on other airlines"
Miinukset: "Boarding process is excrutiating"

Plussat: "Dinner was good. Sandwiches and breakfast are just bread"
Miinukset: "Crew could pretend to be nicer"

Miinukset: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."

Miinukset: "Nothing"

Miinukset: "The crew is so rough, never smiling, and speaking very poor English. Well, it was Iberia, and they are famous for that. When the Spanish company will address the fact that customer service should be their top priority is still to be seen."

Plussat: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Miinukset: "The only thing that I wish was different was that they had a vegetarian food option available"

Plussat: "The very friendly and competent attendant. He deserves 5 stars, working alone in cramped conditions."
Miinukset: "Narrowness of aisle and seats. Minimal legroom and an average person had to bend to get in and out of seats."

Plussat: "Entertainment was great, great food! You can't beat the price of the ticket."
Miinukset: "When I arrived I was greeted by a "what up." Instead of a professional "Hello." The man who helped me at MIA was rude and threw my passport in my face when he told me I needed a return ticket. After I booked another ticket for return.. I presented myself to another counter staff."

Plussat: "Crew were really nice and polite"
Miinukset: "No entertainment, I can't believe how close the seats are to each other. I'm not a very tall person and my knees were hitting the front seat constantly (and the kness of the passenger seating behind me of course)"

Plussat: "Fast and clean. Smooth ride."

Plussat: "It got me there"
Miinukset: "Seats were so tight that you had to fold yourself into the rows and your knees were hitting the seat back in front of you. They charged for any food OR drink - NO free beverage service at all."

Miinukset: "Delayed flight, no AC, no food service (even to purchase)"

Plussat: "FANTASTIC"
Miinukset: "Nothing!"

Miinukset: "It landed with a very narrow window to my connecting flight"

Plussat: "The food served and diverse movie choices."
Miinukset: "4 hour delay."

Plussat: "Direct flight. Great service."

Plussat: "Upon boarding the flight attendant looked at my seat # and directed to to the correct side of the aircraft. I found this to be very helpful, since on the trip over I was in the wrong side had to bother people to move so I could get to the correct side of the aircraft. Travel can be very stressful, this made boarding quicker and easier."

Miinukset: "While making the reservation online it said that you could declare your luggage when you do online check in 24 hours before your flight and the charge would be 15 euro's per bag or if you wait and do it at the airport it would be 30 euros per bag. I tried numerous times to do the check in before our flight and it kept saying unable to complete. I explained this to the agent at the airport and he still charge us 30 euros per bag."

Plussat: "Great selection of movies and the food wasn't too bad."
Miinukset: "The guy in the same row as me took off his shoes and used the remaining seats between us as a bed. I thought it was rude and disgusting and showed a lack of spacial awareness. Blankets were not very soft. Also, one of the flight attendants was really struggling to push any of the trolleys, running into the arm rests of the seat."

Plussat: "Seats were comfortable"
Miinukset: "Flight was over two hours delayed; flight attendants mostly ignored economy cabin, closed the curtains and chatted in their little area, and took a really long to respond to calls for attention to get water etc."

Miinukset: "A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall."

Plussat: "Crew was excellent seat was as usual"
Miinukset: "Something to Fill your tome a little more"

Plussat: "flying in and out of COU is the best"

Plussat: "the seat was tight and doesn't recline if the person behind you is leaning on it. wouldn't let us board because it wasn't the right group yet forcing us to stand on the side for 30 minutes until they started calling our group again."

Miinukset: "Free WiFi kn the plane was hardly working even over US mainland, before it list connection with outside internet over ocean. But it is something I do not care much about."

Plussat: "The whole experience was fine, as expected for today’s standard."
Miinukset: "Boarding would be better if the window seats go first, followed by middle seats then aisle seats."

Miinukset: "flight had left by the time the delayed flight from MUC reached IAD => got rebooked on DL via ATL"

Plussat: "The crew was very nice"
Miinukset: "It was a short flight. Didn’t dislike anything other than paying for TV/movies."

Miinukset: "As stated above, we never made it to Liberia (where we had family waiting for us). We had to fly first to Panama and then to San Jose and figure out a new rental car situation, as we already had one booked in Liberia."

Plussat: "Good crew and good flight. Good for adjustment to the timezone as well."
Miinukset: "Food really sucks."

Plussat: "Not a whole lot, the flight and comfort were fine. The flight attendants were great."
Miinukset: "There was NO entertainment on board unless you paid $7.99, including watching the progress of the flight from Montego Bay, Jamaica to Newark."

Plussat: "flights delayed overall"
Miinukset: "service. flights were delayed and they said there was nothing they could do"

Plussat: "I paid for extra space and it satisfy my needs."
Miinukset: "The personnel service during the flight was mediocre. In my opinion they don’t know what is customer satisfaction. They have to show that they like what they do with a simple smile. They are not doing the customer a favor . That is their job a good customer satisfaction"

Plussat: "A flight attendant went out of her way to bring my wife some nuts from first class, since she said she missed having the packages of nuts and pretzels in economy."
Miinukset: "The stand-by for business class upgrade process is anything but clear."

Miinukset: "It was operated by United Airlines. Absolutely no food oe entertainment, limited comfort."

Plussat: "Arrived early, short layover. The plane to Hawaii was much more comfortable"
Miinukset: "Being cramped in the middle on the plane to Denver"

Plussat: "I loved the flight, the service, and the whole experience."
Miinukset: "Nothing to dislike. That's the best part."

Miinukset: "Sat on the plane for over 2 hours due to mechanical issues, then there was a medical emergency, then the crew was over their time and had to be replaced, while deplaning there was another medical emergency, finally got in the air 4 + hours later. When flight landed sat on the tarmac for 45 min waiting for a gate! United offered a $50 voucher as compensation. Are you kidding me?!?!?! $50????? You cannot get a customer service person on the phone, they told me it is a "back room department" I had to email and wait to see if/what they will do. Absolutely ridiculous!!!"

Plussat: "Not much"
Miinukset: "The flight was delayed. Missed connection. United did not pay for hotel even though there were no more flights for the evening. Could only get me on a flight the next afternoon late. I had to buy a ticket to get home in the morning, no food voucher given, had to pay for something to eat, and again had to pay for a hotel or would have had to sit through the night and all day Sunday Waiting for a flight 24 hours later for the next flight. Very bad service."

Plussat: "The space of the plane since I volunteered to be at the emergency door I felt comfortable..."
Miinukset: "Not giving me my seat number because my ticket was not a standby ticket and I seem to think that the agent thought that I was on standby but I have to go to him several time to make him understand that my ticket had a confirmation number and I did a reserve and I needed a seat number it was not on standby when he checked it he said okay and I also explained to him that I was a military personnel ... The agent should treat us with respect you should have gave me a better information and just throw me away then going back to him several times for the correct solution..."

Plussat: "I liked the extra room economy plus afforded me. It was a long flight, no real complaints. What can you expect from a 16 hour flight."
Miinukset: "No major issues or concerns"

Plussat: "Plane was delayed 1 1/2 hrs,, my seat had no entertainment and there was a barrier under the area for storing our personal carry-on under the seat. I had to shove my small backpack into the that area. It was not east I would have appreciated a better"
Miinukset: "Plane was delayed 1 1/2 hrs,, my seat had no entertainment and there was a barrier under the area for storing our personal carry-on under the seat. I had to shove my small backpack into the that area. It was not east I would have appreciated a better seat for my handicapped husband"

Miinukset: "2 hours late for departure. Female flight attendant was not understandable on the announcements, because of her lack of English skills and she did not know how to use the PA system."

Plussat: "It is hard to do poorly on such a short flight"

Miinukset: "Delayed"

Plussat: "The pasta dinner was good, the seats still had in-screen entertainment, and we got 2 seats together by ourselves!"
Miinukset: "The very back of the plane. United must have changed the type of plane as our seat assignments didn't make sense. Thankfully, we were able to change them when checking in at Newark airport."

Plussat: "Nothing"
Miinukset: "We were bumped and cancelled our reservation"

Plussat: "A smooth easy trip from Chattanooga to Newark."

Plussat: "It was dirty there were crumbs on the Table"

Plussat: "Small seats flight did not depart in time due to ground crew check in counter wanted to give a wheel chair after I asked for assistance locating my terminal because I am legally blind"

Plussat: "The flight crew was phenomenal!"

Plussat: "Good movie choices"
Miinukset: "No food. Just some peanuts"

Plussat: "More space than El-al. No delays"
Miinukset: "Food. We ordered 4 special meals and got only one!"

Plussat: "I have nobody sitting next to me"
Miinukset: "The 20 min delay"

Miinukset: "the crew, especially one sour faced woman,with long hair who was always occupied with her tablet, kept missing me when distributing refreshments. Very old movies offered for entertainment, my headphones didn't work. The smell of the breakfast rolls which had been heated up in their paper wrappers, literally made me nauseous and I had to throw up in the restroom. The take off was delayed causing me to miss my connection to SNA in Houston."

Plussat: "Food was good service was great"

Plussat: "Attendant attitude"
Miinukset: "Noise in the cabin. Food was only two options, none vegetarian. Bathrooms locked all the time."

Miinukset: "Because of United's failure in Pittsburgh, I was unable to make it to IAD to fly from Washington to Manchester."

Plussat: "The flight was a lot more than what I had expected. I have spent my life staying in many hotel rooms and my fair share in planes, this was an excellent flight. It was on time both from Appleton to Chicago and Chicago to Houston. I have no complaints."

Plussat: "Seats were comfortable and the most surprising was the leg room. I am 6'1" and it really helped. Food was average, have had way better on other aircraft carriers."
Miinukset: "No charging point. Tray was not working properly. The entertainment screen was difficult to use. The touch screen was very difficult to use."

Plussat: "Nice clean plane, very friendly and helpful crew."
Miinukset: "The hour delay."

Plussat: "I was satisfied with the friendliness of the flight crew. The comfort of the flight was satisfactory also."
Miinukset: "I was unhappy with the handing of my luggage when unloaded plane side in Houston. The unwillingness of the representatives of United to help was extremely dissapointing. My flight being delayed I guess was just the icing on the cake."

Miinukset: "The delay at the end of a long day kicked our butts. United's communication via boarding agents, the United App, etc was terribly delayed and unacceptable. Not having pilots in place to fly the plane was unacceptable. We will find an alternate airline in the future if possible."

Plussat: "Smoothest 747 landing ever"
Miinukset: "Cabin screen entertainment needed to be rebooted twice."

Plussat: "Aircraft, flight (except for late arrival at gate) and service"
Miinukset: "Pilot announced we would arrive early in Seattle. When we go to Seattle we waited 30 minutes for a gate and actually arrived late. When we got to baggage claim we had no claim area posted for our flight; another 15 minutes waiting to find out where our luggage would be"

Plussat: "Flight on time, bathroom was clean. Flight attendants did their jobs, but were arrogant"
Miinukset: "I checked in online and was asked to pay $25 for my 1 checked bag, but was told at airport i shouldnt have been charged bcuz 1st checked bag is free. Why did i have to pay $25?"

Plussat: "Crew was attentive, got my membership upgrade without hassle. Enjoyed economy plus with the extra leg room."
Miinukset: "Older plane with older entertainment options."

Plussat: "The flight attendant was super."
Miinukset: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."

Miinukset: "was more than 4 hour delayed"

Plussat: "In seat entertainment was pretty good. Food was also surprisingly good, though it would have been nice if bigger. To be fair, it was typical sized for an airline meal."
Miinukset: "They ran out of wine in economy. I had two tiny cups and then was told they were all out. Seats in economy plus only barely reclined. I just can't sleep on an overnight flight when sitting virtually vertical. I was seated in economy plus so the legroom was reasonable."