Turkish Airlines canceled our flight two days in a row. We suspect malpractice. Their cancelling senior citizens with early discount tickets and creating new flights with more expensive tickets for desperate travelers.
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Great food, and amazing crew, they are very accommodating
The flight didn’t even happen.
Miinukset: "Sit in the plane too tight"
Miinukset: "Food and service"
Miinukset: "Change the mousse flavor, please. The hummus was terrible."
Plussat: "Friendly and helpful staff, clean."
Miinukset: "The flight was extremely hot the whole time. it was very uncomfortable."
Plussat: "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
Miinukset: "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."
Plussat: "Everything- Most enjoyable international flight ever"
Plussat: "The food was excellent!"
Miinukset: "The website had lots of glitches and made it difficult to check-in."
Plussat: "Great staff on board!"
Plussat: "Flight was ok"
Miinukset: "The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem."
Plussat: "This flight was not available"
Plussat: "Polite and efficient crew"
Miinukset: "Crowded conditions. Passengers with too many carry-on items. Passengers removing shoes AND SOCKS for entire flight (unsanitary!). Dirty restrooms."
Plussat: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Miinukset: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
Plussat: "Service and team"
Plussat: "Service was excellent and plane very comfortable for the long journey."
Miinukset: "No vegan options. I thought I was getting a vegan meal that I called to request a month ahead of time and the flight crew told me they only had vegetarian. Needless to say my snacks were not quite enough to hold me for 13 hours."
Plussat: "It's all great. Recommended"
Plussat: "The staff!"
Miinukset: "The turbulence lol"
Plussat: "Good food and comfortable seats"
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Miinukset: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Plussat: "With some reason, everything was smooth at Istanbul compare to SFO."
Miinukset: "Uncomfortable flight from LAX to Istanbul. No leg room at all in coach compared to many other airlines Ive flown."
Miinukset: "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."
Plussat: "A light meal."
Miinukset: "Very crowded -- good for the company. Delay in taking off."
Miinukset: "The plane was old and the seat was very uncomfortable"
Plussat: "Free wifi for business class HD movies + good quality DENON headseat"
Miinukset: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight No airconditiiner at gate 230 and queue like hell!"
Plussat: "Free wifi for business class HD movies + good quality DENON headseat"
Miinukset: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
Plussat: "Great crew"
Miinukset: "No kosher as ordered"
Miinukset: "great delay without explanations"
Miinukset: "the delay in the departure"
Plussat: "Please give food preferences while booking ticket"
Plussat: "Great service."
Miinukset: "Too early to bored and they push you to rush."
Miinukset: "The worst customer service ever. Turkish airlines changes 6 hour transit time we purchased to more than 24 hours transit time and they refuse to help us when we try to change the flight to other day. Because of that we are forced to stay in terminal for morethan a day with out any hotel arrangment. I wouldn't recommend their service to any one. So sad"
Plussat: "Love this airline!!"
Plussat: "The stewardesses, the food, the entertainment. The dynamic lightning during the flight. The move to get others on the flight to shut their windows for a while so that the rest of us could get some rest."
Miinukset: "I'm a tall person, so if at some point accommodations could be made to maybe increase the leg pace by a few inches between eats, it would be greatly appreciated."
Plussat: "Seat comfort and entertainment was good."
Miinukset: "Boarding process was poor. CREW HAD NO CONTROL over passengers standing, opening overhead bins and walking around while plane was taxing. FOOD WAS POOR at best horrible at times."
Plussat: "Not much"
Miinukset: "Seats and not alot leg room, the security itself wasnt great ..."
Plussat: "I was surprised how comfortable it was to spend 12 hours seated in an economy seat in a flight from Sao Paulo to Istanbul! It´s the widest coach seat I know!"
Plussat: "I love the comfort and hospitality offered by the Turkish"
Plussat: "The staff was really friendly, food was great and there was plenty of entertainment during the flight."
Miinukset: "I couldn't accumulate my miles."
Plussat: "Cabin crew was courteous though they couldn't fix the issues."
Miinukset: "My seat would not recline. Some mechanical problem. Only beef meals were available, no chicken."
Plussat: "Nice short-ish flight. No major issues."
Miinukset: "Headphones. Lack of entertainment options on this leg of the flight."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Flight was great but the after words was a nightmare. Flight from Munich to Greece was cancelled and I wasn’t notified. After 4 hrs Tuesday morning if trying to get a flight I was told I was all set. Get to Munich and went to get my boarding pass and they don’t have reservations for me to continue my trip. They rebooked me gave me 3 boarding passes. Had to go to Heathrow then Athens and finally zaykanthos. Well Aegean airlines did not accept my boarding pass issued by Lufthansa. Said I didn’t have a ticket with them. Again had to stay at airport til next morning to talk with Lufthansa. They rebooked me to Frankfurt and the flight was delayed so missed my connecting flight. They had rebooked me for Saturday(2dayslater)to go to zaykanthos which didn’t serve me as I had ticket to go to Mykonos. So from ties to Friday all I’ve done was bounce around from one airport to another. Hoping to make it today to Mykonos but on my own for hotel stay and any other expenses!!! So frustrating and wasted 3 vacation days at airports!!!!! Not happy camper and only 3 employees of all the ones I dealt with of Lufthansa were kind and helpful. The rest were asymptomatic and broader line rude.
Cancelled stranding 29-39 people instead of waiting twenty minutes.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
I flew Tourist priority, it was great. The Indian vegetarian food was delicious.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "comfortable seats, quick flight"
Miinukset: "in-seat entertainment and a full salami sandwich instead of half for snack"
Miinukset: "I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!"
Plussat: "Plane from Munich was late coming to Zagreb, so my flight was late because of that and was about to lose connection flight from Munich to Brussels. Then, Lufthansa drivers waited in Munich, put us in vans and drove us to plane for Brussels. Amazing service!."
Plussat: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Plussat: "Super comfortable"
Miinukset: "Every think was very better"
Miinukset: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."
Plussat: "Crew was amazing"
Plussat: "Friendly crew provided excellent service. Has live TV for sports. I was able to watch couple EPL soccer games and the NBA playoffs. It also has 3 live camera views from the mounted cameras outside. It was really cool."
Miinukset: "In economy class and in the middle. has no room to even straighten out my legs. Guess they followed American airlines' lead in adding more rows to squeeze in more customers. Too bad"
Miinukset: "I could not purchase transport for an extra bag on the website. I did purchase it at Larnaca Airport. There, I checked in, dropped off the bag, had to go to another counter to pay (long delay in them being able to generate a receipt). Then I had to run the receipt back to the ticket counter."
Miinukset: "Lufthansa lost my luggage. Still waiting in my hotel."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "it was great the crew was very friendly and the food was also good to my surprise definitely fly Lufthansa again"
Miinukset: "the seating is small there is not much room without touching the other person it is so small the one has a hard time to eat"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Met expectations"
Miinukset: "Nothing to note"
Plussat: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Miinukset: "Flight was over an hour late and no compensation from the airlines."
Plussat: "The facilities were really great!"
Miinukset: "The food - it was in VERY small quantity"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "The service on board was excellent."
Miinukset: "Boarding got a little bit chaotic for families with small children."
Plussat: "Overall good, except one of the crew members"
Miinukset: "Crew very rude, one of them. I fly LH quite often, usually nice but this one was exception. Wanted to memorize the name, but forgot :)"
Plussat: "Nothing. It was ok at best which is fine on a good day."
Miinukset: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."
Plussat: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Miinukset: "Seats were a little uncomfortable but outside that not much I can fault the airline for."
Plussat: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Plussat: "-Flight attendants were wonderful, courteous, and attentive to all. -The pilots kept us informed of the status of the flight -The flight departure and arrival were on time as promised."
Miinukset: "The flight kept cancelling then company offers indirect flight temptations new flight I had to take 6 hour train I hope Lufthansa compensaye"
Miinukset: "Delayed Flights Caused a day layover in Germany. The airline was not able to help in a medical emergency which caused me to have to pay to rebook a flight. Special Meals were only some time of the flights and was served Pork as an only option, my family and I didn't eat anything on a 10-hour flight due to this issue."
Miinukset: "Same reason as above."
Plussat: "That was the most comfortable flight I have ever had. Famous German standards of excellence. Everything was just as it's supposed to be. Punctuality, politeness, order - just perfection. Thank you for such a great treatment!"
Plussat: "Smooth process. Regular updates."
Miinukset: "Late departure."
Miinukset: "Pathetic food, and really rude crew by the standards of an international flight."
Miinukset: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("
Plussat: "Perfect service and comfort for a short flight. Very modern, excellent!"
Miinukset: "Sandwich delicious but too small."
Plussat: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Miinukset: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("
Plussat: "as usual flight itself was okay"
Miinukset: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."
Miinukset: "The crew we had was very impatient and irritated quickly. The flighy attendent name was Jorge. Starting at the beggining of the flight before we took of I asked him about the head phones. One child had one on tye chair and I asked him if its suppose to be on the seat or given later on. He said it will be passed later and then with a patronizing manner he gave another head phone set and said: "I guess we havw an emergency". On the flight, every time he with the food and drinks he just stood there next to me talking over my head with the passenger begind me. Very uncomfortable, especially when it happens 6 or 7 times. When asking what drink we wanted ( the first time), i replied apple and orange juicewith no ice. He replied, with a patronizing manner "this it European company, not American company. Here we don't put ive if you do not ask for it".The incident that bother me the most is one that involved my kids also. My daughter (3 years old) was a bit scared of the flight, tired and did not want to sit on her chair. We tried to keek her on the chair buy she started crying laying down on the floor infront of our seats. Jorge the flight attendant saw her and told me to put her on the seat. Not in a manner I expect out of soneone in the service industry. I told him we are working on it and we will have her on the chair as soon as we can. When I said that he got irritated and a bit aggressive. For no reason the situation became hostile. The flight attendent on the other side (do not know his name). Can over and asked us what we needed amd if we need help. I told the other flight attendant we need 5 minutes and he said OK. After a few minutes she calmed down. Anotger passenger asked Jorge what beer it is and he replied, with contempt, " its German beer, its good"."
Plussat: "Brand new Airbus 350 on the first transatlantic flight for Lufthansa was very nice"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Very comfortable sleep Crew attentive"
Miinukset: "Food not worth the first class ticket"
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Have people at the Westjet counter
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "Friendlier crews"
Plussat: "I liked how generous they were with food and drinks"
Miinukset: "Free WiFi could have made the flight a lot better"
Plussat: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Miinukset: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Plussat: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Miinukset: "I flew economy and all was good and appropriate to the level."
Plussat: "The crew."
Miinukset: "The time between flights."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."
Plussat: "The crew was pleasant"
Miinukset: "Baggage checkin & flight boarding was slow & disorganized."
Plussat: "Reasonable space in economy class seats"
Miinukset: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Plussat: "The crew is really welcoming"
Miinukset: "The seats are too narrow and a bit too hard"
Miinukset: "The plane was very hot"
Miinukset: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Miinukset: "Long haul flight made pleasant by KLM"
Miinukset: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Miinukset: "Need more leg room!!! Larger meals needed."
Plussat: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Plussat: "Time and Good clean place.. in This case airpöane.."
Miinukset: "It was not entreteiment st all"
Plussat: "Easy to board and easy flight."
Plussat: "Food was excellent, frequent and filling"
Miinukset: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Miinukset: "Boarding was confusing and disorganized"
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Plussat: "Premium economy service was good."
Miinukset: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Plussat: "Helpful and smiling cabin crew."
Plussat: "The supplied pack of toothpaste/toothbrush"
Plussat: "quick and relaxed"
Miinukset: "Two hours delay in the start."
Plussat: "Comfort economy well worth the extra."
Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Plussat: "Airline staff good and professional"
Miinukset: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Plussat: "Arriving more or less on time"
Miinukset: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Plussat: "The staff was fast and curteous."
Miinukset: "There is not anything to complain about besides the usual discomfort of travel."
Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."
Plussat: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
The entertainment was nonexistent, no food, not very comfortable
The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Very tight leg space in the cabin
Miinukset: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Miinukset: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Miinukset: "Flight was delayed"
Plussat: "Quick boarding, comfortable seating. Great food!"
Miinukset: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Miinukset: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Miinukset: "We had a short delay"
Plussat: "Excellent service"
Plussat: "The crew was nice and the seat comfortable."
Miinukset: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Plussat: "Crew was nice."
Miinukset: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Plussat: "The crew was wonderful. We were in business class which was modest but comfortable."
Miinukset: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Plussat: "In flight entertainment was great"
Miinukset: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Miinukset: "Too much time spent at boarding. On luggage missing."
Plussat: "Left on time. No turbulence."
Plussat: "The crew was efficient and friendly. The plane took off on time and landed on time."
Miinukset: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Miinukset: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Plussat: "Crew was very nice and the food was excellent"
Plussat: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Miinukset: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Miinukset: "shuttle from terminal to plane takes a long time. Flight left late"
Plussat: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Miinukset: "The seat padding is rather thin."
Plussat: "Flight on time"
Miinukset: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Plussat: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Plussat: "25 min ahead schedule!!!"
Miinukset: "Cabin space, too narrow rows."
Miinukset: "I didn’t have time to make it through customs. Missed my flight"
Miinukset: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Miinukset: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Plussat: "The plane arrived in New York smoothly"
Miinukset: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Plussat: "The noise-canceling headset is good."
Miinukset: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Miinukset: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Miinukset: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Plussat: "This is what happens when you get roped in by a low price."
Miinukset: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Miinukset: "There are always delays. Today it was that internet was down."
Plussat: "General air of professionalism is reassuring"
Miinukset: "Food, crew appear rushed"
Plussat: "Good on a short flight"
Miinukset: "Paying for carry on due to weight limit. First time this ever happened!"
Plussat: "Friendly people on board"
Miinukset: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Plussat: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Plussat: "The food was good."
Miinukset: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Miinukset: "bad smell around my seat"
Miinukset: "Meal choice missing kosher non-gluten combination."
Plussat: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Miinukset: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Plussat: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."
Plussat: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Miinukset: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Plussat: "Boarding was quick and efficient. Flight attendants are always very friendly and attentive on Air France flights."
Miinukset: "Vegetarian food choices always leave much to be desired."