Very loud passengers and kids and babies. Not anything anyone can control.
Great crew! Service. Bags came out fast. What more could you ask for! Thanks!
I love flying with Delta…more snacks lol
Boarding process was disjointed and weird. Understaffed desk at gate and resulting overwhelm precluded any boarding announcements! Flight itself was fine, with good crew and adequate service. On time with no major delays.
Despite the terrible weather situation, the crew made sure that all passengers were safe before taking off. We were all thankful that Delta made sure to take all precautions to insure a safe flight. Even though the flight was delayed, we were able to still make our connection in Atlanta We're thankful for the effort that Delta and the crew made to get us in the air, but making sure that everything was safe. Being a GA private pilot myself, I know all of the procedures that must be followed in order to get that flight safely off the ground.
The airport needs to have some type of shuttle for passengers who have to make connecting flights between Hawaiian Airlines & Delta for example. I’m 65 & my sister who was with me is 70, lugging our luggage from one end of the airport to the other was extremely difficult.
Miinukset: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."
Plussat: "Took extreme measures for COVID prevention. It felt very safe"
Plussat: "Flight was Good"
Miinukset: "checked baggage was damaged"
Plussat: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Miinukset: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Miinukset: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "The seat was ok, but the crew was very good and helpful"
Miinukset: "Good company, have the very good attendants"
Plussat: "Great airline. Crew was great. Comfort was good. Arrived on time"
Miinukset: "Well the days of reclining seats are over."
Plussat: "Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose."
Plussat: "Seat 4 A. The flight attendant working first class was very attent"
Plussat: "On flight entertainment was very good. Flight was smooth and ran ahead of schedule."
Miinukset: "They were out of vegetarian meal options. Really poor for a six hour flight. Also, the family behind us was atrocious, but that’s not Delta’s fault."
Miinukset: "If it had left on time Waited 3 hours at the airport"
Plussat: "Delta always does a superior job - domestically and internationally!"
Plussat: "The service on plane was great and so was the opportunity to check luggage, although I was happy I didn't have to."
Miinukset: "Boarding from DTW to LAX, we had to stand for a long time on the jetway and it was really cold. It was the holding place after they checked my ticket. Otherwise, it was a great experience flying Delta."
Plussat: "Nice trip"
Miinukset: "Crew didnt know who was supposed to be on the flight - confusion over number of people on the flight"
Plussat: "Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great."
Miinukset: "Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb."
Plussat: "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
Miinukset: "No enough carry on baggage space"
Plussat: "I was trying with a broken arm - the Crew both on the plane and off the plane was wonderful"
Miinukset: "Would like more food available-not for purchase but with what comes with your flight"
Plussat: "On time/ early arrival!"
Miinukset: "Most bring on 2 large carry ons slowing down boarding an de- planeing."
Plussat: "The seat was comfortable"
Miinukset: "Food was quite bad"
Plussat: "This was a much bigger plane so my comfort lever was better."
Plussat: "Professional, courteous, and responsive crew and attendants."
Miinukset: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Plussat: "The plane had mechanical so we had a long delay. No fun"
Plussat: "Flight was good. Left on time. Crew was attentive."
Miinukset: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Plussat: "My seat was randomly the exit row, so more leg room and pilots made great time"
Miinukset: "Left 20 minutes late because of travel agents"
Miinukset: "They said it was late because of a tire issue that was fixed in Salt Lake causing a late departure on a round trip SLC-Burbank. It arrived back to Salt Lake late causing the Dallas flight to leave late. I got a message at 6:24 pm regarding the late departure for the 8:15 pm flight to Dallas. They knew this info hours before. It should have been communicated sooner"
Plussat: "Our original flight was delayed and Marika, at the Delta gate of another flight to the same city, was able to get us on the flight that was going to our city. We were so grateful to get home before the winter storm! We appreciate your staff and the help their quick, efficient manner to get us on a new flight!"
Plussat: "Although the flight was delayed, when it was time to board and take off, this was extremely efficient."
Miinukset: "Delayed flight. However, I know this sometimes out ot the airlines control."
Plussat: "Not much to like"
Miinukset: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Plussat: "The crew was nice and friendly and the plane was half empty."
Miinukset: "When are the Airlines going to start serving a decent coffee on board? It does not matter Delta is now serving Starbucks. Something they do that messes up the whole thing, probably overheat for too long."
Plussat: "Smooth, quick and comfortable flight."
Plussat: "Good selection of movies/shows."
Miinukset: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Plussat: "Delta is the best airline by far."
Miinukset: "My bag did not make the connection even though there was almost 4 hours layover... :("
Plussat: "The entertainment is good; several new movies"
Miinukset: "The dirty seats, the awful food and wine"
Plussat: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
Miinukset: "Wish it would've had more movie options"
Plussat: "Free in flight entertainment"
Miinukset: "One of my bags went to Santa Fe"
Plussat: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Plussat: "Flight was smooth and leg room great"
Miinukset: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Plussat: "Service was excellent. The food was great. The in-flight entertainment was a impressive and a life saver. We will fly Delta again."
Miinukset: "Nothing negative to say."
Plussat: "Helpful crew, more food than usual, entertainment system and choices."
Miinukset: "Didn't get meal request even though we did on flight to Europe and despite phone agent working to generate and verifying them before both flights."
Plussat: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
Plussat: "Friendly crew, ok seats"
Miinukset: "Was not possible to even request a coffee"
Never more flight with your company!!!
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
They canceled our flights that went on anyway.
Miinukset: "Nothing. Flight was amazing"
Miinukset: "Bigger seats the new ones are way to narrow"
Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."
Plussat: "The crew was professional & friendly"
Miinukset: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Miinukset: "Still don’t have my luggage yet"
Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Miinukset: "Everything was OK"
Plussat: "Reclinable seats."
Miinukset: "The food!! The lights could be dimmed as it was a night flight."
Miinukset: "Fix the damn KIOSKS at Vienna!"
Plussat: "Friendly crew"
Miinukset: "Can’t think of anything"
Plussat: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Miinukset: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Plussat: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Miinukset: "If I knew how to recline my seat earlier. I did try several times"
Plussat: "It was all fine"
Miinukset: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "the crew was nice"
Miinukset: "Seat confort on long flights, leg rooms,"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Crew was nice and efficient"
Miinukset: "Economy seats don’t recline enough."
Plussat: "Good comfortable seat with extra leg room. Pleasant crew."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "wasn't able to take the flight since I missed it"
Plussat: "Nice flight ...was comfortable travel ...good food.Thanks"
Miinukset: "No such things"
Miinukset: "Food and one bathroom out of service makes an awful flight"
Plussat: "Very friendly crew going out of way to assist in making trip comfortable"
Miinukset: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Plussat: "Fabulous trip with friendly, helpful staff"
Plussat: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Miinukset: "Flight departing late."
Plussat: "Boarding was quick, Flight on time....just a regular service and plane"
Miinukset: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Plussat: "Just great crew."
Miinukset: "Not comfortable at all and will not book KLM again."
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plussat: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Miinukset: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Miinukset: "old plane, tight and uncomfortable"
Plussat: "staff was fine"
Miinukset: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Plussat: "Wider seat than most business class"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "On time."
Miinukset: "No negative"
Plussat: "Free wee cake."
Miinukset: "Nothing in particular."
Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"
Miinukset: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Plussat: "captain was great."
Plussat: "KLM food and service are great"
Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Koneen tarjoilun hinnat olivat kalliita
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Vähän myöhässä muuten kaikki sujui loistavasti
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Hieman enemmän jalkatilaa
Ystävällinen henkilökunta. Kaikki ok.
Kaikki meni tälä kertaa niin hyvin, ettei nyt pysty mitään paranettavaa keksimään. Hieno uusi lentokenttä Hkin pässä jossa hyvät ja selkeät opasteet. Kaikki Roin kenntällä sujui jouhevasti, vaikka lento vähän myöhässä olikin ja mukavat matkustamohenkilökunta :)
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Plussat: "Both crews from JFK to HEL and HEL to JFK were great. Very attentive and accommodating."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Miinukset: "I hate paying for water but I seem to do this all over town."
My flight out of JFK airport left late so I landed late in Sao Paulo, Brazil and ended up missing my connecting flight to Porto Seguro. Because of this I missed the welcoming party to my friend's wedding in Trancoso. I was stuck in Sao Paulo for 12 hours. I realized afterwards that even if my plane had landed on time in Sao Paolo, between re-checking my luggage, going through Customs, and the long walk to the next connecting gate, I would barely have had enough time to catch the connecting flight. LATAM should allow more time to transfer between connecting flights in Sao Paulo for international travelers. A transfer time of 1 hour 20 minutes isn't enough. Do I get some kind of voucher for this?
Crew was amazing, flight was on time.
Friendly crew and no delays.
3.5 hour trip and serve only water?
The only thing need to be better is pick up the trash before the landing
Need certificate yellow fevor we dont know this,boarding impossible
Plussat: "No Crew."
Miinukset: "The flight was cancelled, never went."
Plussat: "The free middle seat because the flight was not full."
Miinukset: "Bigger glass for wine"
Miinukset: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"
Miinukset: "Seat comfort"
Plussat: "Crew cordiality"
Miinukset: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Miinukset: "45 minutes between getting off the plane and getting your bags is ridiculous"
Plussat: "Foot rest in coach"
Miinukset: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Plussat: "Good seat space, comfortable, on time arrival"
Miinukset: "The food was ok, not great. The plane was Very cold!!!"
Miinukset: "The flight was late"
Miinukset: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Plussat: "The crew that flew us there was great"
Miinukset: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Plussat: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Miinukset: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Plussat: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Miinukset: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Plussat: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Miinukset: "More choices of TV shows to watch."
Plussat: "Good seat. Nice aircraft Helpful check in."
Miinukset: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Miinukset: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Plussat: "Nothing much, really."
Miinukset: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."
Miinukset: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Plussat: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Miinukset: "It's a short flight, only water offered on board."
Miinukset: "Try to avoid LATAM. Actually low cost competition is offering a better service. Latam grew too much and the service is bad. They are making too many mistakes such as not delivering basic information such as where to pick up luggage claim. Honest advice: look for alternatives and avoid big headaches"
Plussat: "Seats were acceptable. Crew was competent and prompt."
Miinukset: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
Miinukset: "Flight attendants rude and lack of cleaning in the toilets."
Plussat: "The food and in-fight entertainment"
Miinukset: "Comfortable seats"
Plussat: "The flight left and arrived on time, which is always nice."
Miinukset: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Plussat: "Arrived on time"
Miinukset: "Business class seats too narrow on 767. Needs upgrade"
Miinukset: "Old aircraft Business seat narrow"
Miinukset: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"
Plussat: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Miinukset: "If the passenger name was changed as requested and I would not lose the money."
Plussat: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Miinukset: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Plussat: "The crew was excellent very very nice . The seats are ok ."
Miinukset: "Food is very"
Plussat: "On board entertainment"
Plussat: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Miinukset: "You have to pay for everything"
Miinukset: "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"
Plussat: "Entertainment system"
Miinukset: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"
Miinukset: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"
Plussat: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Miinukset: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Miinukset: "Unless you have a super category in this airline, don’t even try to apply to an upgrade. Employees have more preference than you"
Plussat: "Tryp Hotel at GRU"
Miinukset: "We should get some sort of refund. Just food and hotel is not enough"
The staff were excellent, very helpful and efficient
Good cabin crew, Wi-Fi availability al through my trip.
Miinukset: "The food was not as usual."
Plussat: "El entretenimiento"
Miinukset: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Plussat: "I loved the different features on the screen and the excellent. Customer service on this flights"
Miinukset: "The space on the seat."
Plussat: "There is a nothing to mention that was memorable or comfortable."
Miinukset: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Plussat: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Miinukset: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Miinukset: "Seat recline was broken- wouldn’t hold position."
Miinukset: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Miinukset: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Plussat: "Not much, seats are super uncomfortable"
Miinukset: "Better code sharing with KLM"
Plussat: "Crew was nice."
Miinukset: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Plussat: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Plussat: "Friendly attendants, entertainment variety"
Miinukset: "Comfort, food could have been better."
Plussat: "Left on time. No turbulence."
Miinukset: "It was a great flight can’t think of anything"
Miinukset: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Plussat: "That I was able to sleep a bit on the flight - and that we gained an hour."
Miinukset: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Plussat: "The crew worked hard, but the food was below the French standards."
Miinukset: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Plussat: "The food was okay and the staff were friendly."
Miinukset: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Plussat: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Miinukset: "Slight issue with headphone connection, was not the only passenger."
Miinukset: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Miinukset: "No offer of snack with no egg in it."
Miinukset: "Please see comments above about this flight."
Miinukset: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Plussat: "The plane arrived in New York smoothly"
Miinukset: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."
Miinukset: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Plussat: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Miinukset: "Only 1 bathroom (toilet) for all of first class"
Plussat: "Smoothness of flight and service"
Miinukset: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Plussat: "This is what happens when you get roped in by a low price."
Miinukset: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Plussat: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Miinukset: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Plussat: "Food was excellent and crew was very nice."
Miinukset: "Could not check in online before my flight and no zones to board just line up and go apparently."
Plussat: "The hostesses were very kind and nice"
Plussat: "Getting there on time despite delay"
Miinukset: "entertainment had very old media and no recent additions. Crew was not very organized"
Plussat: "Flight arrived safely."
Miinukset: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Miinukset: "bad smell around my seat"
Miinukset: "I was forced to rebook my 3rd leg after taking trains in the middle."
Miinukset: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Miinukset: "Delay over an hour"
Plussat: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Plussat: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Miinukset: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Plussat: "The airplane was new, good food and service."
Plussat: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Miinukset: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."