Miinukset: "Everything was just great in their business class."
Miinukset: "My flight time was changed but I didn’t receive any email regarding the change of the flight"
Plussat: "Good service from the crew and food was good"
Miinukset: "Flight was delayed and there are redundant checks before entering to the gate. No internet service in the flight and was a very long flight (14 hrs)"
Plussat: "Breakfast was good; the first meal was average"
Plussat: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Miinukset: "No complains. Qatar has always been my preferred airline."
Plussat: "Crew etc excellent"
Miinukset: "In flight WiFi expensive and not reliable"
Plussat: "All crews are helpful especially to parents traveling with young kid."
Miinukset: "More variety of food would be great"
Plussat: "The crew was excellent. The plane was new."
Miinukset: "There was a limited choice in movies. Boarding and deplaning took a while."
Miinukset: "I wish to have little more room on seat for long flight."
Plussat: "Crew were friendly"
Miinukset: "Food could be better and frequent"
Plussat: "Same again the crew were fab"
Plussat: "Great service from all staff ,"
Plussat: "Nice airplane, great crew."
Miinukset: "Beef stroganoff was terrible"
Miinukset: "Food is good except Chicken coconut curry"
Plussat: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Miinukset: "They could have checked the bathrooms more often as trash bins were very full."
Plussat: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Plussat: "Every thing is good in Qatar airways"
Plussat: "smooth flight"
Miinukset: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Plussat: "12 hrs transit must give Hotel, without Hotel it was bad!"
Miinukset: "More than 10 hrs transit must give Hotel !!"
Plussat: "Flight was good n easy"
Plussat: "Food, seat OK, crew excellent"
Miinukset: "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."
Plussat: "Airplane crew was nice when they saw I was very upset over that my luggage was refused."
Miinukset: "My luggage was refused at the check-in due to several mistakes from the check-in and Customer service personbil from Qatar. It is now one week after my flight and my luggage is still not with me. I have spend lots of money and written 3 LONG mails to Qatar Customer Service - some have been teplied with a ”we will get back to You” note - but nobody has gotten back to me so far. Not 5 Stars. Actually One star is too good a Grade for this complete service failure from A-Z."
Miinukset: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"
Plussat: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Being able to sleep."
Miinukset: "Food was not good. Rice was not fully cooked."
Plussat: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Miinukset: "Seat width is always an issue in economy, but nothing unexpected."
Plussat: "The flight attendents were chilled. Very friendly and accommodating."
Miinukset: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Plussat: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Miinukset: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Plussat: "My husband and I recently traveled from New York to Bali Indonesia for our honeymoon. We were upgraded to Business for all four of our flight segments. The flight attendants were incredibly friendly and courteous and were actually surprised when we only ordered one drink and one meal at a time! The food was phenomenal, especially for an aircraft meal, and no matter what I was in the mood for, they had it."
Miinukset: "Boarding in New York was not organized. Those traveling with small children or needing assistance were not boarded first, nor were Business and Economy boarding from separate jetways."
Miinukset: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Miinukset: "We could not watch anything as my wife and my screen did not work."
Plussat: "Quality of foods and service"
Miinukset: "in flight entertainment interface can be improved to be more user friendly."
Miinukset: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."
Plussat: "Excellent service. Good seats. I like the 3x3x3 configuration which make the middle seat bearable."
Plussat: "Good crew. Nice plane and amenities."
Miinukset: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Miinukset: "Engine problem. Everybody off of aircraft after sitting in it 3 hours!. No airline representitives inside airport to help. Slept in airport with various ppl from qatar popping up and giving untrue information"
Plussat: "everything was as expected from a world-class in the travel world."
Miinukset: "In economy class, the seats are not as roomy as I thought and leg room space is not suited for overseas 12+ hours travel comfort."
Miinukset: "Luggage was lost"
Plussat: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Miinukset: "Food below average, command of the entertainment screen not convenient."
Plussat: "Service was very good"
Plussat: "Alinda, the stewardess."
Miinukset: "Too long journey."
Plussat: "The aircraft was perfect it self. The crew were nice"
Miinukset: "They changed my chiled seat twice and they couldnt find a place for both of us togetger."
Plussat: "crew service on time arrival and departure customer service, in general"
Miinukset: "inflight entertainment could be better food could be better"
Miinukset: "Please improve food. Same cold sandwich was given again and again. There was no tea, coffee, cold drink, fruit or chocolates. The menu was very bad. We are disappointed with food."
Miinukset: "No social distancing‼️Service on plane just horrible"
Miinukset: "nothing Everything was good"
Miinukset: "I just wish they used newer planes on this route but everything else was perfect!"
Plussat: "The flight attendants were friendly, attentive and efficient."
Miinukset: "Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service."
Plussat: "Flight was cancelled"
Plussat: "Perfect. 10/10"
Plussat: "Friendly crew. Plane well maintained"
Miinukset: "Delay, poor boarding"
Plussat: "Dining, crew service, cost of international business class lie flat seat less than half of what the others would have cost. In spite of the weaknesses, would fly again."
Miinukset: "Chaotic boarding scene at Istanbul-Ataturk airport. Comfort of the lie flat seat on the 777 less than optimal: thin sleeping pad. Lounge at IST crowded, dirty."
Plussat: "Boarding staff were very kind The flight took off on time"
Miinukset: "Plane was hot on the flight going TK 6. Flight on the way back TK 5 was much better."
Plussat: "Everything was nice"
Plussat: "The entertainment option was pretty good"
Miinukset: "There's very limited legroom on this plane."
Plussat: "Food, staff attitude, service. Good communications from captain during lateness period at JFK."
Miinukset: "In Istanbul the line for boarding was badly mismanaged, something unusual for them."
Plussat: "Enhanced security screening is great."
Miinukset: "Their website reports INCORRECT departure times for their flights!!! BEWARE I travel frequently and Turkish Airlines is posting WRONG information about their flight departures, causing people (like myself) to miss their flights!!!"
Miinukset: "There was a female attendant who as soon as I got to my seat asked me to stop blocking the aisle. I found this very annoying because I'd only just stopped at my seat. I found her manner disrespectful."
Plussat: "Friendly good service"
Miinukset: "Istanbul changing gate to get to such long walk"
Miinukset: "i took four flights - LHR - IST and ISt - Riyadh. every flight was a minimum of one hour late! there is no semblance of order in the boarding process, it is the largest and most effective bully who gets on first. even children and frazzled parents we not accommodated to help settle the children, which would improve the flight for everyone"
Plussat: "Convenient. Good price."
Miinukset: "The flight from Istanbul to Alexandria showed departure time 1:30 am, but in reality, it departed at 12:30 am. It wasn't a problem for me but it was confusing."
Plussat: "AMAZING AIRLINE. Anyone traveling to this part of the world, fly Turkish!! Best international flight I have ever taken."
Plussat: "Crew and in flight meal and refreshment services were great."
Miinukset: "Wifi was ineffective for most of the flight. Difficult to sign on using Android phone and unable to achieve full wifi web-browsing once activated. Charged full fee for very minimal access. One hour of access cost is almost as much as full flight access so it drives you to the higher cost option. On demand movies and music were fine. Economy seating is a tight fit but not unexpected."
Plussat: "Fantastic onboard entertainment. Lots of current movies and tv shows to watch. Music was available, too. Even a camera under the plane to see what you’re flying over...usually clouds. USB charging, big screens in the headrests, games, remote control with keyboard and game controller, network cable for laptops without Wi-Fi even. The had pillows and blankets on every seat when we arrived and handed out hot towels before the first meal. They also provided a kit with eye mask, toothbrush, cologne, and slippers. Far better than we expected."
Miinukset: "We were subjected to at least five security checks after our transfer in Istanbul. At the gate they checked our passports and boarding passes five times before boarding, every carry on bag was searched and every person was patted down. We even watched while one man held up his baby for a guard to pat the baby down! This was all after the security we’d received to get to our gate. So, if you left the gate to use the bathroom, you had to go through all the checks again."
Plussat: "great pilots, professional staff."
Miinukset: "we were given the same pasta for all our meals, the food used to be soo good on turkish air! now they changed to having to pre- order online which we didnt know so got stuck with the pasta!"
Plussat: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Miinukset: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
Plussat: "Staff at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Plussat: "Every thing"
Miinukset: "Seats too close"
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Miinukset: "They was late for boarding The food is bad It's was my bad experience this travel"
Plussat: "I got an upgrade to Business Class, which made for a very pleasant flight. Thank you. Great lounge in Istanbul!"
Plussat: "Price Point."
Miinukset: "Staff not very Helpful. Really bad security check for USA travelers. Airport security is really out dated, zero technology, not even a metal detector before the gates. They woke up a 15 month baby 3 times for security check. Who does that."
Plussat: "On time"
Plussat: "it's mostly good"
Miinukset: "the AC during flight from Riyadh to Istanbul is too hot !!!!!!!!!! Why???"
Plussat: "Every thing, the etertainment on the over the Atlantic is exceptional great with many good and new movies. The flight map is very informative. The food very good and the free offer of drinks and sandwiches is great service."
Miinukset: "My mother has immobility issues.. the website did not have a section for handycap I had to tell the airlines we got to the gate.. all other websites like Expedia has this option.. disappointed"
Miinukset: "I was supposed to be given two boarding passes through my check-in but I was given only one. This caused a lot of confusion on the Istanbul Airport. The staff there we unbelievably rude. They caused two passengers (on separate occasions) to miss their flight right in front of my eyes due to no apparent reason. They plainly refused to cooperate with passengers."
Plussat: "Crews were friendly, on time take of and arrival. food was good"
Plussat: "The crew on the flight were very nice"
Miinukset: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Miinukset: "They lost my luggage"
Miinukset: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Plussat: "The flight was fine, the crew courteous and everything was ok until I got to my destination."
Miinukset: "It turns out my checked luggage never made it to Budapest and the people at the airport did nothing to help with the fact that I had nothing on me because of that. They took my information to deliver the suitcase but since the luggage would not reach me for at least a week they did nothing to compensate for the fact that all I had on me were some books and my computer. I had to buy all new toiletries and since I am travelling for work basically had nothing to wear for my meetings. This was a really bad experience"
Miinukset: "I did not like the kind of airplain it is not like the plain it gose to uorp or usa. Please try to imrove and bring good airplain. I flyed from dammam and bahrain and the ace of the plain for differnte time it was not good."
Plussat: "I like the fact that for almost 11 hours I was fed, entertained, and was able to rest. The flight crew was very hospitable and I would very much recommend it to others. The price was also very reasonable, unlike United or some other major carriers. It says something about your airline when I decide to fly through Istanbul, coming from Rome, to go back to the US. It's a longer flight but it's a worthwhile one. Thank you and keep up the good work."
Plussat: "Helpful crew. Screens for entertainment and information at each seat."
Miinukset: "Both meals were penne pasta, as was the previous flight's. Should be more varied."
Miinukset: "No applicable"
Plussat: "three seats for myself no security check between flights"
Miinukset: "interruption of sleep because of meals -serving earlier dinner and later snack would have been more restful"
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "The plane condition."
Miinukset: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."
Plussat: "The crew was professional & friendly"
Miinukset: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Miinukset: "All of the less than good, obvious!"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Plussat: "Reclinable seats."
Miinukset: "The food!! The lights could be dimmed as it was a night flight."
Miinukset: "The KLM crew are always great serving and treating you. Well above many other airlines."
Plussat: "The crew was great. The soecial meal request was hadled well despite oversight."
Miinukset: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Plussat: "Very professional"
Miinukset: "Lost luggage"
Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."
Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Plussat: "The crew is really welcoming"
Miinukset: "The seats are too narrow and a bit too hard"
Plussat: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Miinukset: "Pay attention to passengers."
Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Plussat: "Friendly staff"
Miinukset: "Security check at gate; No priority"
Plussat: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Plussat: "Nothing to mention"
Miinukset: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Miinukset: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Plussat: "Very pleasant, professional crew"
Miinukset: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Miinukset: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Miinukset: "Nothing special"
Plussat: "Good flight, very attentive crew."
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plussat: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Miinukset: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Plussat: "Easy to board and easy flight."
Plussat: "Interior of the plane was clean. Smooth landing."
Miinukset: "Pilot did not avoid turbulence"
Miinukset: "You are almost always late!"
Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Miinukset: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Plussat: "Friendly staff"
Miinukset: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Plussat: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Miinukset: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Plussat: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Miinukset: "OLD OLD plane with hard seats and tiny screens"
Miinukset: "Long stop over at Schiphol. Too Long!!!!"
Plussat: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Miinukset: "The entertainment was quite dated and didn't have new movies etc"
Miinukset: "The bags where damaged from the staff"
Miinukset: "Terrible service in flight and customer service wise .. app functionality was below"
We were on a new plane with Lufthansa and everything was clean and seats were comfortable. Staff was courteous and food was good. The only airline that still provides real silverware and not plastic.
Our trip was Lisbon-Frankfurt- Bangalore. When we reached Lisbon Check in there was not anybody at the Lufthansa counter. There was one and a half-hour delay before the aircraft left Frankfurt. The less said about the food the better. I had an Eco Saver ticket. Does it mean that beggars cannot be choosers' type of attitude to passengers is the order of the day?
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Food is really bad quality and taste Entertainment system is very slow responding
Air Canada is by far the worst Airline on the face of this planet. Only delays and overbooked flight with very poor customer support. Avoid them at all cost!
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t."
Miinukset: "Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future."
Plussat: "The punctuality and the entertainment"
Miinukset: "Perhaps a more organized boarding process"
Plussat: "On time and the staff were very good. The food was not great, buy good."
Miinukset: "Tried and was unable to choose my seat in advance for flight and thus had to wait until I arrived at the gate. Thus I was unable to sit with my daughter. Was promised seats could be chosen 24 hours in advance, but was not allowed to either on line or via phone."
Plussat: "Seat, entertainment, food, plane"
Miinukset: "Crew attitude"
Plussat: "Comfort of A380 Legs space"
Miinukset: "Terrible Connecto in Frankfurt We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service"
Plussat: "Nothing, the crew was terrible with very bad attitude, the food is very bad and the seats and bathrooms were awful."
Miinukset: "Every thing should be replaced starting with the crew."
Plussat: "The help from the checking agent after we found out Lufthansa canceled my daughter and mine flys coming back home without any explanation and notification"
Plussat: "Really cheerful and friendly crew."
Miinukset: "They changed my seat just before boarding. Front lavatories are not usable by passengers behind the curtain."
Miinukset: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Miinukset: "Retrieval of my luggage in Boston took over 45 minutes. What good is it having Global Entry when other passengers behind me in Customs are getting their bags first?!?!?! Make good on my inconvenience Luftwaff."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The service and crew was amazing! We splurged on Business class and it was worth it! I was impressed with their efficiency at every point: checking in, boarding, and in-flight service."
Miinukset: "Sleeping overnight the cabin got a bit warm which made it a bit uncomfortable. I’ve never had that problem on a flight before."
Plussat: "Everything exceeded expectations. Lots of food, space, drinks, and excellent flight crew. Excellent video selection."
Plussat: "The crew was really nice"
Miinukset: "The flight was delayed, there was no TV or any other entertainment"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "Didn't like the fruit dish or the liverwurst type meat."
Plussat: "Smooth flight"
Miinukset: "Entertainment was not functioning properly..... only one side of the head phones worked."
Plussat: "Easy and efficient boarding. Flight attendants were very good. On time arrival."
Plussat: "The crew was nice and polite."
Miinukset: "TV screens were old. Its response to the touch was iffy. It used to detect the touch point correctly sometimes but not other times. Often it took quiet some time to read and start something of my choice, which was quiet frustrating."
Miinukset: "As I checked in for the flight around 10 am on Saturday my ck in was "finished" because our pass ports were due to expire in April. We were not allowed to board our flight and the passport office is closed until Tuesday. As a result we lost $700 dollars to the hotel booked and Lufthansa may not reimburse us for the flights which were over $2000. Absolutely horrible service, no help. Negligent in informing us rapier when i chose seats for the flight. The flight was also delayed 2 and a half hours. We now have no vacation for which we paid $3000."
Plussat: "Like food and stagf"
Plussat: "the fact that the flight arrived on time without delay and the gates were easy to locate."
Miinukset: "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one-night hotel booking to two nights. Someone really need to get fired, as i wasn't the only one with the same issue and it has been long going, i only hope my bag shows up"
Plussat: "Quiet comfortable flight"
Miinukset: "Unorganized biarding and no labeling on hallway what direction to take."
Plussat: "Food was good. The entertainment was better as long as the system wasn’t locking up. Fairly clean plain"
Plussat: "I loved the hot towels."
Miinukset: "Not enough leg room!!!!!!! (I am only 5.3 Inch tall) What about the taller people? I was having stomach problems after eating the airplane food."
Plussat: "The service and the air hostess were very nice and kind"
Miinukset: "The chairs are not comfortable at all :("
Miinukset: "Gepäck bei Ankunft total durchnässt. Nicht tragbar. Musste Schlafanzug leihen. Papiere,Buch ebenfalls. Was jetzt? Sitzreservierung erst 23 Stunden vorher? Warum??? In Orlando Eincheckschalter schwer zu finden und von Delta Koffern davor blockiert. Ansonsten professioneller Service."
Miinukset: "It was a great flight"
Miinukset: "bad business class experience, requested assistance 2 but only one came that alsoafter so much hassel will never travel or recommend"
Plussat: "Very friendly personal, good food and drinks."
Plussat: "Perfect flight..."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Boarding staff was cooperative On time departures and arrivals"
Miinukset: "Crew in Lufthansa are racist. Don't want to elaborate here but trust me for this. Bad quality food. They don't even have sufficient food for everyone. I didn't get two meals on one flight. Loo's are not maintained. Crew too rude. Had called a flight attendant for service but didn't show up until an hour (exactly an hour). Later I had to get up and take it. Can write an essay on my whole journey."
Miinukset: "flight cancellation was communicated late, with no specific plan how to get to the LAX flight. (The flight was also cancelled the next day; my wife was on that flight; I don't believe it was a technical reasons because of this) Resolving the issue wasn't smooth and needed my involvement to propose a working connection. I am Star Alliance gold member (through United) and this did finally give me a connection."
Plussat: "Crew passed out drinks and food as passengers requested. Very very courteous and extremely caring. Airport, boarding, and everything else went flawlessly."
Miinukset: "I don't know whether it was the airplane or the seats, but something was squeaking for the entirety of the two hour flight"
Plussat: "The boarding was smooth. The movies are ok."
Miinukset: "The seats are terribly not comfortable. I've been in many long flights with other carriers but these by far are the less comfortable seats ever. I tried in April the premium economy and the business class with the same carrier but still I'm disappointed and it doesn't seem that it will get better."
Miinukset: "I will never gonna buy a ticket here again because didn't even take me i lost all my money"
Miinukset: "Ground crew in Warsaw made me feel unwelcome. The harassment and discrimination I have experienced was unacceptable."
Miinukset: "My son Adam is in Mekele Ethiopia having flown most of his journey with Lufthansa. For two days now, his luggage with his nebulizer and asthma medications has gone missing and not ONE person at Lufthansa is willing to help on their end. Since his last leg was with Ethiopian Airlines, Lufthansa is unwilling to help in any fashion or form in helping to track the luggage that flew with them over two flights. They DENY they have any responsibility to help because it's not their "policy." They wouldn't even look into their computers to see where the luggage was last seen. I am so angry that "policy" is more important to Lufthansa than actual human caring about their passengers."
Plussat: "Watching movies. The plane model seems to be a bit larger. First time when I saw stairs to the second floor. It felt more spacious. I really enjoyed that."
Miinukset: "Nothing to complain. Thank you for providing great experience :)"
Plussat: "Everything but the crew."
Miinukset: "Crew Behaviour"
Miinukset: "More comfortable seats."
Plussat: "787 no one cannot love it"
Miinukset: "Maybe bigger seats with better privacy"
Plussat: "Got me from a to be"
Miinukset: "Just don't use Etihad"
Plussat: "On-ground customer service of Ethiad, Fatima. She was professional and understanding."
Miinukset: "Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time."
Miinukset: "The food was of very poor quality and no alternatives. Went hungry the entire flight."
Plussat: "I was not put on the plane because they said my seat did not existed! I had purchased my ticket 3 months prior to departure and they said I did not have a seat on the plane due to overbooking. They clearly gave my seat away to someone else and this is not acceptable."
Miinukset: "Ethiad was not helpful at all and did not provide any same day help. They’re customer service was absolutely terrible."
Plussat: "Not much"
Miinukset: "- Very noisy and old airplane - Since it's old, the legroom in economy was poor and the business class was looking like it was built in the 80s. It was really cramped even in the business class - If you bring your own headphones, make sure they're noise cancelling since it's noisy on the plane - And if you bring your own headphones, you need those old 2 pin style connectors as well. The ones that Ethiad give you are super low quality. - Screen resolution on those screens is really bad, you can view every pixel on the screen and brightness doesn't go all the way up either."
Miinukset: "Flight delayed Baggage lost & didn’t receive upon arrival"
Plussat: "Quick boarding, on time , provided water and sandwich on a 1 hr flight free"
Miinukset: "Nothing everything was excellent"
Plussat: "E box movies , longer leg room"
Miinukset: "Nothing I love Etihad"
Plussat: "I did not like it"
Miinukset: "Employees unfriendly and rude"
Plussat: "Everything was fine, but"
Miinukset: "Frigid temps on board The snacks were sad"
Miinukset: "Food can be better (and has been in the past). Limited choice in entertainment. Crew could be more polite"
Plussat: "first class service. Extra blanket, mealtime is anytime, seats recluned fully"
Miinukset: "no first class kit with socks. My feet get cold on the plane and the socks would have helped"
Plussat: "Staff are efficient."
Plussat: "Boarding and checking was effortless. The crew was attentive. Food was very good."
Miinukset: "Seats are too cramped"
Plussat: "The food quality was good but they repeated the same food when we started & before landing. Kids usually won;t like eating same food again."
Plussat: "The entertainment"
Miinukset: "Horrible food and beverages The crew will never serve a Diet Coke with ice come what may. If asked a lot they will give you a tiny serving mostly without ice. They will never give you a meager can. Ublebeliavable."
Miinukset: "I have never been to an airline which will not even give you a can of Diet Coke"
Miinukset: "Food is not good, poor quality."
Plussat: "I liked the speed of the journey"
Miinukset: "delayed flight passenger management of frustrated customers no compensation no apologies care of customers after long delay"
Plussat: "Staff are friendly and helpful. Communication generally helpful. Flight comfortable other than for the food and seat cushioning. (see below) They handled our delayed connection brilliantly, putting us in a hotel in Abu Dhabi for the day. Very restful and handled very well."
Miinukset: "Food and comfort of seats. Pretty standard long-haul experience."
Plussat: "On this leg the general courtesy was great especially one particular hostess, Nikita. The movies and certain music on the menu were a good range."
Miinukset: "The food! 12 hours of mediocrity in a aluminium foil. My wife and my hand held consoles were not working and hence we couldn't use our reading light besides some other functional limitations. An elderly lady sitting in front of me had a bad bout of chills because of the cabin temperature (most probably) the staff never followed up on the help that fellow passengers had given to the lady. My prior two flights with this airliner were much worse My A380 experience in the Emirates has been MUCH more spacious and great meals with a predictably jollier staff. Qatar airways can perhaps even top that. The only thing I feel etihad has over these better rivals is the convenience of the US Immigration. As a NATIONAL CARRIER of the UAE, I'm quite unimpressed and disappointed."
Plussat: "Have more space between seats"
Plussat: "The trip was very comfortable . The boing 787 was a new plane and economy had a very good leg space The 3 3 3 seating is excellent"
Plussat: "Timings good."
Miinukset: "Wheel chair assistance very poor, I suffered a lot."
Miinukset: "A380 was an excellent plane. Quiet, great entertainment... decent leg room. highly recommended."
Miinukset: "Food wasn't great."
Plussat: "Great entertainment and food."
Miinukset: "Check in attendants at JFK were very unclear."
Plussat: "As above"
Miinukset: "As above"
Plussat: "Great storage bins, privacy in the window seats, comfortable lie-flat bed with good massage option. Short walk from Business Lounge to gate, priority boarding. Dine on command. Excellent"
Miinukset: "Not a great choice of new films."
Plussat: "the flight was half full so we could really stretch out."
Miinukset: "No legroom. Inattentive stewards."
Miinukset: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Miinukset: "Small boarding lounge. Etihad has reserved the inferior boarding lounges for the flights to India. Boarding procedure was not well processed."
Miinukset: "Few food and drinks options Bathrooms not so clean"
Miinukset: "Etihad food used to be very good. Say no more. Now their menu is just like any other airline."
Plussat: "Etihad is the best airline on the planet. Certainly the best of the ME3."
Plussat: "granted food voucher"
Miinukset: "movie selection poor. 3 hour delay"
Miinukset: "Food was not good. A meals was served only 12 hrs apart. There are jnternational travellers who feel hungry in between and airlin needs to be considerate of it."
Miinukset: "Rude staff, pressure on cabin too high. Plane too hot. Half hour late"
Plussat: "The trip was late and the transite one left and they refused to componsate me neither by ticket nor money .. It was ahorrible trip i lost 4000 dollars for hotels and other ticket which is toooooo much"
Miinukset: "non-terminal gate (bus ride) boarding;"
Miinukset: "my suitcase plastic zipper was opened by someone in the ground staff at IGI Delhi and a few items were stolen. something needs to be done about this because I am sure other passengers are losing a lot more"
Plussat: "I wanted to cancel my flight ticket 2/3 days after buying it. I called vayama and they told me that it can't be canceled. I asked to reschedule the booking instead and they told me that rescheduling will cost me more than the price of the original ticket! Now I lost the money I paid! I will stop booking my flights through kayak going forward. I am not happy with the service and the policies do not make any sense. This was a waste. I am very disappointed. I had a serious personal reason to not to fly and nothing was taken in to consideration. I will pass this to all people I know."
Miinukset: "Food was horrible - asked for blankets and they didnt give out any. Seats were small and tight."
Plussat: "Nothing much."
Plussat: "Food and hospitalityu"
Miinukset: "Seating was too narrow"