Etsi halvat lennot välille Shanghai Hongqiao - Helsinki

Miinukset: "Horrible experience of sitting on the tarmac for more than four hours with no air conditioning in New York on a 95 degree day. I thought I would die. There seemed to be no concern among the crew for our extreme discomfort."

Miinukset: "The flight is cancelled and nobody had notified us. I only find out when I went to airport. No good"

Plussat: "Crew was very friendly and helpful."
Miinukset: "Not a thing"

Plussat: "Nothing"
Miinukset: "They should improve connections"

Plussat: "Crew was nice enough..."
Miinukset: "No video entertainment on board. Would have been nice to have been able to watch a movie."

Plussat: "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
Miinukset: "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."

Plussat: "Ms. Liu/Chang is one of lovely cabin crew，bring me awesome smile and unforgettable nice experience"

Plussat: "The crew and boarding was great. Food was ok."
Miinukset: "Online check in was not possible and when asking for extra leg room at the gate options were limited. I was told I would be on an exit row and window. However, I was one seat forward of that. It was technically a window seat if you don't count the jump seat for the crew... To top it off, a red eye flight with a seat that does not recline is no good. I do understand that being 6'5" causes air travel to be more difficult. It just seems that some airlines are more accommodating than others."

Plussat: "Patient and helpful crew"
Miinukset: "Small seats with little legroom"

Plussat: "being offered pillows and blankets"
Miinukset: "The man across from me received a blanket that had been vomited on. The smell permeated our row. The sandwiches were too much bread and mayonnaise, and not enough meat. The under-seat storage was very small, my bag didn't fit. No screens for entertainment."

Miinukset: "No guarantee for flight due to inclimiment weather"

Plussat: "Boarding was efficient and quick. New large plane with adequate IFE; I was prepared with pre-downloaded netflix on my ipad just in case. Two meals were served in addition to beverages and free beer/ wine. Our flight from SFO-to Beijing was great and on par with any other airline on a long haul flight. Our shorter Beijing to Osaka flight was on an older plane that did not have IFE, that is where I am glad I had downloaded some videos and movies to watch. This flight was also delayed for 1 hour on the tarmac due to flight control scheduling. No major complaints about the flight or plane. Transit hotels were provided on both legs of the flight in Beijing. They are a coin toss in terms of quality. The first hotel was garbage, dirty and smelled beyond bad of rot and ciggarette smoke combined with Beijing polluted air, breathing was difficult. Upon our return trip to SFO, we had a much better hotel. Cleaner, bigger, and it felt safer."
Miinukset: "There were a lot of in-flight announcements that were redundant: Ex:Duty free shopping alerts multiple times in a short span of time by different FA. The FA were not very concerned with passengers standing and walking around during taxi on the tarmac..I was stunned not only at the passengers carelessness disregard for safety or rules to remain seated. It just felt like the bar for passenger safety was a left to each passenger to decide."

Plussat: "I like the food. The trip overall very nice"
Miinukset: "Nothing I don’t like. So far we’ll regarded except in China they don’t speak good English"

Miinukset: "no wifi entire flight! stuff force you to turn off device after take off, even phone in airplane mode and self entertaining and playing cards not allowed. very bad english makes comunication hard and almost impossible order food or drink... they just bring watever and arguing about results in ( sorry no engliss). film selection horrible, old movies and 90% chinese. flight attendand skipped warm food after salad. only after reminding food was given! 0 requests after take off or during food if want any drink. you need literally flag down attendant to get your drink. if ordered tea, attendant asking you milk and sugar, you respond yes, you get then only tea no sugar or milk. after that nobody comes! accent were made to chinise pasdengers, more food or snaks were given or more comfort provided."

Miinukset: "So bad customer service"

Plussat: "Agent was VERY helpful and helped me to change my seat so that I could have an aisle. She also made sure I had the aisle seat on my connecting flight"
Miinukset: "Breakfast was not good unfortunately"

Miinukset: "I was given permission to have priority boarding because of my son. When I advised the ticket agent of this at the gate she attempted to deny us pre-boarding even though I explained I was given permission. When I wouldn't back down she let us in reluctantly. Then she proceeded tell an additional security check right before the doors to check me because I was suspicious. She followed this will telling them to check me thoroughly and slowly. This made me even madder because I was the only one they did this to. Everyone else that was randomly (randomly I might add because it is supposed to be random) got swiped with a little wipe and was let through. I had to take articles of clothing off and have all by carry on bags gone through. Even my 6 year old sons whose bag I was carrying because he couldn't. This set off my son by the way who doesn't do well with the stress of boarding because of all the people (which is why we needed to pre-board the plane). So I had to have a friend leave with him to board the plane and couldn't be there for him because of this one agents problem of me not doing what she said and standing up for myself and my family. Oh, and by the way I was very respectful when speaking with her and their could have been no confusion between the language as I was speaking to her in Chinese."

Plussat: "They overcharged, customer support unreliable and bad service!"
Miinukset: "They overcharged, customer support unreliable and bad service!"

Plussat: "Quick flight love the journey map!"
Miinukset: "Awful seat mates. Dumb bros who couldn’t stop calling everything “fire”. Couldn’t be helped tho."

Plussat: "Service was nice and quick. Plane wasn’t too crowded."
Miinukset: "It was abnormally cold on the plane, which made relaxing difficult."

Miinukset: "Food was not good. Small portion."

Miinukset: "Entertainment is mediocre. Aged system and doesn't work properly. More over Air China DOESN'T ALLOW USE OF ANY DEVICE THROUGHOUT THE FLIGHT. That means absolutely no entertainment for 12 Hours."

Miinukset: "Seats too small"

Plussat: "The price was right, the service was decent."
Miinukset: "Maybe Im picky but the food was only just OK and the entertainment system seemed a bit dated compared to other airlines. No charging ports available."

Miinukset: "our flight was delayed. No communication as to why or when the plane was going to be take-off. We had to wait for 3-hours without any notification until it was time to board. So you could not leave and go eat. When we landed, our bags were delayed 1-hour coming to baggage claim. Again, no communication as to why our bags were delayed."

Miinukset: "Crew was particularly bad with English, wemleft four hours late, the food was dry and overwarmed, and we arrived to LAX with no gate, sat on tarmac for at least another half hour."

Miinukset: "Bad costumer service"

Plussat: "Seats in front of plane"
Miinukset: "1 hour delayed due late plane arrival"

Plussat: "Great flight attendant service. ."
Miinukset: "Poor amenities: no sandals, no warm towels. Poor airplane"

Plussat: "Wont use that again, its a nightmare!!!"
Miinukset: "Poor food..."

Miinukset: "No snack, cracker, etc available for the long flight. Should notify us to carry some."

Plussat: "The plane is a major upgrade from any air china flight I've taken using economy! The screens are in full HD and every seat included a charging station for both USB and and regular plugs. The staff was very friendly and kind and they served two meals on the flight. I also appreciated how the crew would frequently bring water down the aisles but also gave you the option to get up and grab it yourself."
Miinukset: "The plane was pretty cramped and on a 13hr flight this can be bothersome."

Plussat: "NOTHING"
Miinukset: "Small B737 air-craft Delays, delays, delays Cabin Temperature"

Plussat: "Reasonable food. Old chairs but OK."
Miinukset: "Crazy rules - can't use phones in airplane mode to read books? So so food. Terrible entertainment."

Miinukset: "Cancelled flight without notice. 24 hour postponement; marginally passable accommodations. No compensation / upgrade / consideration / anything. Horrid staff, passengers, food, plane, etc. 16 hour layover in the frozen prison camp called the Beijing airport. Avoid like the plague. Fly literally anything else."

Plussat: "They made us miss our flight"
Miinukset: "Customer service"

Plussat: "Food ok as they use Swiss caterer. But they re-use blankets, a no go! Entertainment system terrible, wouldn't call this entertainment! Geneva airport not to recommend."

Plussat: "Great value and seems like a very safe carrier."
Miinukset: "Planes don't ever seem to take off when designated. Missed a connection that stole 2 days of our short trip."

Miinukset: "Rude rude rude!!!"

Plussat: "Nothing"
Miinukset: "They informed me 3 days in advance via email that my connecting flight is cancelled. No rebooking to other carrier, no hotel. They expected me to wait 24 hours in Beijing airport! Worst: had to try 4 times to call them till someone picked up, 3 times I gave up after 30 minutes (roaming). Very unfriendly handling of case."

Plussat: "Not much - the crew were reasonably friendly"
Miinukset: "An old aircraft with very uncomfortable seats, really bad food and a broken entertainment system"

Miinukset: "Ok"

Plussat: "I liked that it was cheap and one of the video games would have been really fun had it worked."
Miinukset: "My touch screen was broken on two of the flights. I was starving because there was no Vegan food. My knees were so bruised that I couldn't walk after the flight because they were so jammed and the person in front of me kept attempting to for the seat back when there was no space. The flight attendants didn't speak enough english to communicate. My baggage was lost. The customer service at baggage claim was rude, and it was a very confusing process finding the bag."

Plussat: "Nothing at all from start to finish"
Miinukset: "Bad service, bad food, bad entertainment system, nasty bathrooms, bad service, dirty planes, bad service."

Plussat: "Even got food on the flight!"
Miinukset: "No movies"

Plussat: "The hot flight attendants"
Miinukset: "The ugly"

Plussat: "Nothing"
Miinukset: "Delayed for 6 hrs because mechanical issues. Then I missed my flight to San Francisco. Total delayed time was over 30hours."

Plussat: "At least they told us before I left for the airport"
Miinukset: "Had to take the train."

Plussat: "This crew was so much better than the crew that seved the flight from DC to Beijing on 6/14/2016."