Miinukset: "More leg room in economy class seating. Very little recline of seats. It is torture flying on a Boeing 777 for 8 hours in economy."
Plussat: "The crew was very good and very attentive!"
Miinukset: "The boarding process.... we had to change gates kind of last minute and from there on it was a bit chaotic ... we boarded via buses and then had to climb stairs to enter our airplane."
Miinukset: "Way to small seating area"
Plussat: "Crew attentive"
Miinukset: "Check in REALLY slow. Seat space unacceptably too small. Couldn’t hear entertainment sound over engine noise with earphones so could not use entertainment. Need better earphones. Chair wouldn’t recline."
Plussat: "Good service good flight fair food and nice seat."
Miinukset: "Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything."
Plussat: "Entertainment System, Crew"
Miinukset: "Washroom faucet didn't work so no one could wash their hands."
Plussat: "Entertainment. GoGo did not want to work for me at 1 he before arrival."
Miinukset: "Give me a coupon for food before takeoff or on arrival. Skip the CupofNoodles. After Japan and Shanghai, cup of noodles seem really in bad taste."
Plussat: "Air Canadas flights were on time and run very well. Wasn't impressed with the food choices but felt that what was provided was of good quality."
Miinukset: "My girlfriend has a nut allergy and we asked if a particular bread contained nuts and flight attendant basically said they don't know what's in the food. I don't think that's acceptable."
Plussat: "They do not have an office or ticket desk in Pudong airport which made early arrival into this airport difficult. No one answered the phone at the Very little English is spoken here"
Plussat: "AC 018 takes the shortest route from Shanghai to Montreal. The check in and boarding were like a breeze. Cabin was clean, staff were amiable and hard working. The variety of drinks were plenty, the food matched the standard of cost efficiency flight ticket so how could you complain it? On board TV/Movie has new coming features such as HBO's Game of The Thorne, season 7. It was a comfortable and pleasant journey with the team of AC 018. Merci beaucoup!"
Plussat: "Getting off the plane!!!"
Plussat: "A lot of leg room."
Miinukset: "Air Canada flights are always delayed. The crew is rude and usually not helpful when asking for something. In addition, when I bought the ticket I was asked if I spoke English because I was sitting in the exit row; however, the couple sitting next to me obviously did not speak and they let them stay there anyways."
Plussat: "Flight was good, decent food and drink"
Miinukset: "the delay caused ua to miss connection and had to be rebooked"
Plussat: "Air Canada's crew is very professionnal."
Miinukset: "Avions neuf et confortable (787). Plusieurs membres de personnel de cabine sont des membres sindiqués en fin de carrière. Oublie des services affable! Le strict minimum est offert par de vielle dames pas heureuses de leurs travail."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "service is good"
Miinukset: "2 hour delay in takeoff caused our connecting flight to miss our bags. We barely made the flight."
Plussat: "The crew were terrific, business class splendid, information readily available but not incessant."
Miinukset: "We left 90 minutes late: 30 minutes because Air Canada arrived in Shanghai late, then another hour because we'd missed our window. As a result, I missed my connection and had to spend the night in an airport hotel in Montreal (which Air Canada paid for). These things happen, and they were very professional and sympathetic about it, but under the circumstances I can't give it more than 3 stars overall."
Miinukset: "Sitting on the ground and missing a connection"
Plussat: "I had a medical incident and air Canada moved me to a more comfortable seat and gave me oxygen to help me recover. Also the stuardesses all were really nice and made it their priority to make sure I was doing OK through the rest of the flight"
Miinukset: "There was no designated person as a medical professional to handle emergency situations. an emergency situation can occur anytime. luckily there was a passenger aboard who knew what to do I think his name was Dave you should give him thanks."
Plussat: "We landed on time."
Miinukset: "Flight attendant asked if I needed headphones and I said yes,her reply : I need a credit card"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "Overall I enjoyed the movies provided. In the three week span I had a lot of the movie choices overlapped. However, I found that there were many options provided that allowed me to find movies I had not seen yet even though they were not released within the past 3-5 years."
Miinukset: "I felt like I was constantly being bumped sitting in the aisle seat. I also was not a fan of the breakfast options."
Plussat: "Excellent and diverse film selection. I broadened my horizons watching documentaries on hacking, gun running, and on an Afghan refugee teen in Iran, a film about a black American teen in Germany, and a French drama."
Miinukset: "Most of the time economy class is uncomfortable because of the lack of foot room. So this time, for the long flight from China, I chose an exit row precisely for the extra leg space. However, there is no footrest at all , which as you're surely aware, is terribly uncomfortable when sitting for long periods, let along trying to sleep. Furthermore, the exit row seats are not provided a substitute for missing the usual back-of-the-seat pocket with magazines ; that means no spot to place books/papers/trash for the entire flight. Finally, I am 5'2 and petite, and was seated between two fairly slim men, and yet we were still all squeezed side to side. I had no elbow rest. I actually rested my head on one man's shoulder, once he was asleep, and hope he didn't notice. While this is unfortunately typical of economy class, it is not decent."
Plussat: "It got me home."
Miinukset: "One of the attendants yelled at anyone who needed to use the bathroom whenever the seatbelt sign was on. Understandable when the plane was actually experiencing turbulence but most of the time it was a smooth flight. Know there are regulations concerning this but I feel she could have been a bit nicer in her tone. Thankfully there was an empty seat just outside the toilet so that I could sit but anyone who arrived after me was told to return to their seat. When nature calls, sometimes it's impossible to walk very far."
Plussat: "I liked that is an all business carrier, the steward was personable and totally on charged. For a short flight it was excellent !!"
Plussat: "The flight attendant was trying very hard to comfort passengers with very cheerful attitude. She was a savior of the flight."
Miinukset: "The way the ground crew handled the delay such as the way explaining (or lack of) the cause of delay to the passengers after the 5 hour of extra waiting."
Plussat: "This was an economy flight for the weekend. Everything was perfect except I believe the airlines policy of charging for checked baggage is leading people to take advantage. We were delayed briefly just for people trying to get way too much carry on baggage into the overhead compartments."
Plussat: "The crew was so good and friendly. The entertainment options were good, some variety. The flight was smooth."
Miinukset: "Any additional amenity cost extra. No inflight snacks."
Plussat: "Lovely crew."
Miinukset: "Coach seating on the 777 is tight for anyone with long legs over 6 feet tall."
Miinukset: "The airport in Montreal was confusing for continuing flights - lines not labeled well and too long"
Plussat: "Stewardess was friendly Movies were good Relatively room and clean Customs in Vancouver was awesome!!!"
Miinukset: "Steward getting on the plane in Shanghai had an attitude, was actually a jerk Food was not very appetizing"
Plussat: "The landing of the plane was good and one flight attendant was courteous. The movie options were pretty good. At least the wine was free."
Miinukset: "The check-in counter in DCA was AWFUL with only two people running and no kiosks working. They were rude and didn't listen to us either. When we got to the food part, it was disguisting. First of all, I am vegetarian but even if I ate meat, I wouldnt have eaten it. So I just ate bread for the 13 hour flight. Besides one flight attendant, the rest were rude, harsh and had a generally bad attitude. AIr Canada has BY FAR been the worst travel experience for me thus far. I guess you get what you pay for."
Plussat: "Its entertainment"
Miinukset: "very uncomfortable coach seats and 4 hour delay in Vancouver airport"
Plussat: "The seats were very comfortable. Food was surprisingly good!"
Miinukset: "There was 1 crew member who once spilled ice over me & laughed it off saying he was just checking to see if I"m awake. Then another time spilled OJ on me & didn't even notice or apologize or offer a napkin so I can clean myself off. Also I had wanted to upgrade my seat for this flight but was unable to because there was no representative at the huge airport in Shanghai. Nor could I do it online. That was a huge inconvenience!"
Plussat: "Great crew and service. Seats were comfortable for tall people."
Miinukset: "Delays for both international flights. Food made us sick."
Plussat: "Just about everything. And to top it all off, I found that the air inside the cabin was very good and so I arrived after 14 hours on board without red eyes and a headache"
Miinukset: "Although the air planes are newer, the seats are uncomfortably smaller which makes long distance flights very unpleasant."
Plussat: "No protection from noise. Gave up watching movies."
Miinukset: "Better earphone"
Plussat: "I liked the food and snacks."
Miinukset: "They don't have the screen to watch movies. You need to bring your phone or tablet. It's free to watch movies, but they don't have many kinds."
Plussat: "The food was pretty good, and the staff were nice."
Plussat: "Crew was great!"
Miinukset: "Why is there no TV?"
Plussat: "comfortable environment and quality service."
Miinukset: "Flight delayed half hour, rush through all the steps, we are the first one get to the plane. But all the other people can not make it because we sit at near front and started the rush earlier. However, all of our checked luggage so can not make it. We are waiting for delivery on the next day. This type of short connection of international flight should not be arranged as we told you and AC when you told us the original booking was changed due to AC flight modification."
Miinukset: "To start, this flight was overbooked which I understand is a perfectly normal aspect of flying. However, the seats on this airline were so close to one another my legs were hitting the seat in front of me. I'm a thin 6' tall man, and I was uncomfortable the entire time. I've flown Air Canada many times but I've never experienced such a cramped seating experience with them. It was as if they added an extra five rows to the plane."
Plussat: "Weather was nice so it was not due to weather. We had to stay in Toronto overnight."
Plussat: "Very pleased, the plane was very clean and new, entertainment options were great. The crew was fantastic."
Miinukset: "The food wasn't great. I had the pancakes and then a chicken sandwich, both of which were very average."
Plussat: "crew was nice"
Miinukset: "I missed my proceeding flight after Air Canada 810 got delayed by 5 hours. Although I had travel insurance tied to air canada flight, neither air canada, nor the travel isurance company alliannzzz did anything"