Etsi halvat lennot välille Shanghai Pu Dong - Suomi

Miinukset: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."

Plussat: "There was no in seat power despite that being listed as an amenity. Also, there was no checked bag included in my flight, despite selecting that in my search for tickets."
Miinukset: "In seat power for phone charging while flying transatlantic is extremely helpful. Ticket purchased was not as advertised."

Miinukset: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"

Plussat: "There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should."
Miinukset: "The ground staff were rude and officious"

Miinukset: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"

Plussat: "Crew was very professional and efficient! Flight was fairly on time"
Miinukset: "Selection of movies was not the best I've experienced"

Plussat: "Smooth flight."
Miinukset: "More leg room."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Though departure was delayed 45 minutes, service on board was superb. wine flowing, food great, Baileys for dessert, and great movie selection"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Lufthansa is great."

Miinukset: "We waited for an hour at the gate for other passengers, to where we missed our connection in Chicago and did not get back to Austin, TX for another 24 hours."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Excellent service, food and entertainment"

Plussat: "The attendents were very nice"
Miinukset: "It was a 4 hour flight with no entertainment"

Plussat: "I liked the comfort of the seats and the spaciousness of the area allowing for standing out of the way. The service was exceptional and the food on this flight was very good. Entertainment was also very good."
Miinukset: "My only suggestion would be if the crew would inquire if you've ever flown either with Lufthansa or specifically business Class and just give tips if needed. Other than that, on this leg of our journey we had no complaints."

Plussat: "We were traveling to cancun, the best part is we picked up our bags just in our final destination."

Miinukset: "Notifications for Change of Boarding Gate is not very effective. It is dependent on internet connection and may lead to missing flight connection. It happened to me, in spite of the wifi connection at the airport. Some airlines would put up an electronic notification for the change at previously known Gate. It's also possible to miss Airport voice messages due to temporary impairments travellers suffer from the previous flight. You can call out a passenger for all you want and still miss passing out the message."

Plussat: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Miinukset: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."

Plussat: "Pleasant cabin crew."
Miinukset: "Narrow, hard seats that will bring back your greatest dentist memories. Unappetizing menu choices, such that I chose not to partake. Nickel and dime add-on for wifi. Seriously? Thousands of dollars for business class, and you want another 13 Euro for wifi? Not bloody likely. I usually fly SAS business class, and based on this experience with Lufthansa, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."

Plussat: "The crew was very accommodating. I was surprised that the food was as good as it was."
Miinukset: "The seats were very small. I am a woman in her late twenties under 5 feet tall and I had difficulty getting comfortable in the seats. The temperature was too hot the entire flight and I was unable to recline my seat back in order to sleep. Two bathrooms were out of commission the entire flight. This was the worst experience I've had on a red eye flight to Europe (I've traveled at least a dozen times between the US and Germany)"

Miinukset: "How Lufthansa is not ashamed to serve dog food to people who order kosher food."

Plussat: "Very good service.."

Plussat: "Hasn't happened. Still waiting."

Plussat: "Very friendly staff and food was delicious."
Miinukset: "I had to run from Terninal A to Z to make this flight since our first flight was delayed arriving due to weather. As a result, my luggage didn't make it to my destination."

Miinukset: "It was good"

Plussat: "Attendants were impressive. kind and so willing to serve."
Miinukset: "Entertainment was horrible. Those movies were not the best selection but the poorest selection as the cheapest probably."

Miinukset: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."

Plussat: "Great food! Attentive staff, comfy seats."

Miinukset: "Unfriendly crew"

Plussat: "The food, drink, and entertainment selection was great. There were tons of movies to watch and keep me entertained."
Miinukset: "Once I got in I was given a middle seat, which I would not have chosen had I been able to check in prior for this flight. After this we were given great service until half way through the flight when I was becoming quite thirsty and kept trying to signal the flight attendant based on my help button, but no one came, so I had to stop a flight attendant that was passing so I could ask for some water to drink. Overall, the flight was OK, even though I felt a little crammed in my seat and the need to fish for a flight attendant just to get water was a hassle."

Plussat: "Crew was very professional, friendly and helpfull. Fantastic entertainment selection. It was a pleasure."
Miinukset: "The seat space a bit tight in economy."

Plussat: "Nothing"
Miinukset: "An hour late"

Miinukset: "1 hour between flights meant a very hectic transfer."

Miinukset: "The 1-star responses correspond to N/A. Mt flight was :30."

Plussat: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Miinukset: "Snack could be better."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "ON TIME."

Plussat: "Lufthansa delivers always a great service. Good timing, schedule and service!"
Miinukset: "Nothing!"

Plussat: "Got two meals , very good service"

Plussat: "Cabin is not very private feeling, plus you have to climb over people. Maybe slightly better than Air France's offering on the A380. Service and food was good."

Miinukset: "N/A because we missed the flight."

Miinukset: "I paid for a reserved window seat so I could sleep. The passenger next to me was such a large man his arms and shoulder came way over into my seat space and I had to sit in an awkward and very uncomfortable position twisting my back for the entire flight. I cannot believe I paid extra to be in this position. My back still hurts from being in that position for 9 hours. I was miserable the entire way. And I paid extra for this discomfort. The big guy was plenty comfortable as he took up my seat space and slept well. Not happy at all with the flight and how Lufthansa crams people into seats."

Plussat: "Much more space in economy than United. Their entertainment system is high quality, made the flight enjoyable and fast."
Miinukset: "No complaints."

Plussat: "Premium economy seats, also premium economy is located very well in front of the plane."
Miinukset: "Food quality was aweful. Not sure why Lufthansa can't train the catering in Shanghai better. Worst vegetarian food ever."

Plussat: "The flight was on time. The boarding went smoothly."
Miinukset: "Armrest was broken on 1st flight making it difficult to get the tray table out."

Plussat: "Aircraft crew and operations were excellent."
Miinukset: "My original itinerary was booked with Airfare.com with a 93 minute layover at ORD, subsequently abbreviated to 40 minutes. Despite my repeated requests, neither Airfare.com nor United nor Lufthansa were willing to adjust my consequent itinerary to correct that conspicuous deficiency. Instead, both United and Lufthansa representatives repeatedly assured me that the 40 minute connection would present no problem; and Airfare.com tried to extract a 33% premium on its original sale to make any such adjustment. As it turned out, my apprehensions were realized when boarding and tarmac delays at SFO consumed the entire layover, and a subsequent gate delay at ORD frustrated the commendable efforts of the flight crew to facilitate the de-boarding of passengers with close connections. Contrary to United and Lufthansa's explicit reassurances, the long run halfway down one concourse and all the way back up a second left me four minutes short of the gate closure. You guys need to get your act together. If either airline chooses to finance its operations by selling tickets to an "aggregator", such a business practice should not relieve the airline of its obligation to provide reliable service to its ultimate customer, the flyer. I am currently working to identify an appropriate regulatory agency to whom to report this cynical misrepresentation of services and the patently corrupt business model upon which it is based."

Miinukset: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."

Plussat: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Miinukset: "The seat could have been much better as far as reclining and space. Overall I loved the flight."

Miinukset: "Flight was delayed"

Miinukset: "Crew on the ground was very rude"

Miinukset: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."

Plussat: "Great newer plane, great service!"

Plussat: "Nothing"
Miinukset: "Everything"

Miinukset: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."

Plussat: "Staff were friendly and seats in business were super comfortable."

Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"

Plussat: "On time, no hassle."

Plussat: "Entire trip was easy and comfortable."

Plussat: "Food and drinks very good"
Miinukset: "In economy class the movies unable to listen to with ear buds. Bring my own next time."

Miinukset: "It was a great flight can’t think of anything"

Plussat: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Miinukset: "Nothing"

Miinukset: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."

Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Plussat: "Just a routine flight but done with perfect execution."
Miinukset: "Nothing."

Plussat: "Not much expected as it was a budget trip."
Miinukset: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Plussat: "Timely and smooth teansit."
Miinukset: "Food has a way to go to be appetising."

Plussat: "Nothing"
Miinukset: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."

Miinukset: "My luggage was lost in Paris. Now I need to wait still."

Miinukset: "Horrible Crew..."

Plussat: "The friendliness and courtesy of the staff."
Miinukset: "One piece of my luggage was left behind in Paris."

Plussat: "The cabin crew was very good!"
Miinukset: "The economy premium seats are very uncomfortable"

Plussat: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"

Plussat: "Service was great, flight was on time and I really enjoyed everything"
Miinukset: "Little turbulence but overall it comes as usual so it was worth the flight"

Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"

Plussat: "What’s not to like!"

Miinukset: "no vegeterian sandwiches very disappointed"

Plussat: "The crew, the service, the food and beverages"
Miinukset: "The 3 hours delay"

Plussat: "Got pillow, blanket, headphone and eye cover"
Miinukset: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"

Plussat: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Miinukset: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"

Miinukset: "There were not noodle soup ready this time."

Plussat: "Arrived on time"
Miinukset: "Cattle car accommodations"

Plussat: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"

Plussat: "Friendly people on board"
Miinukset: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"

Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"

Plussat: "All crew I interacted with was great, friendly, and helpful."
Miinukset: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."

Plussat: "The crew was very nice and helpful."
Miinukset: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."

Miinukset: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."

Plussat: "food was good, leg room was decent for economy"
Miinukset: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."

Plussat: "tool me safe from one airport to another"
Miinukset: "wait time, food"

Plussat: "Free drinks and snack!"
Miinukset: "Nothing"

Plussat: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."

Plussat: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."

Plussat: "Food and service"
Miinukset: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"

Plussat: "The flight crew was excellent in accommodating the passengers. One specific flight attendant was very patient in dealing with a continuously demanding passenger by being helpful and firm at the same time; a difficult combination of skills."
Miinukset: "The ground crew in CDG was very disappointing and unprofessional and very specifically in the luggage area. When I was told that my carry on luggage exceeded the allowed weight I argued that my luggage was weighed in Cairo and that it was less than the 12 Kg allowed weight. The Air France attendant then waved with annoyance to speak with her supervisor. When I approached her supervisor, who was speaking with another Air France employee, she looked annoyed and said just just to to booth #7 or 8 that handles excess luggage issues. My reaction is to avoid traveling through CDG in the future and I will focus on flying with Lufthansa."

Plussat: "The attentiveness of the crew and the online check in."
Miinukset: "Missed the connecting flight and the luggage was on transferred on our next conncection :("

Plussat: "We propelled through space and arrived safely at our destination. Big like! :)"
Miinukset: "The vegan meal was a plate of dough. All bread. Other flights have given fruit, vegetables, vegan yogurt, etc. But that's a small complaint. The extra leg room seats at the exit aisles I was offered don't recline. (This wasn't true on the next flight). At 5 feet tall, given the option, I would pass up on the extra leg room and take a reclining seat. This is something that should be made very clear before the flight!"

Plussat: "The check-in and boarding process and time was great and quick, respectively. And the crew was quite friendly and courteous. Also, our luggage was waiting for us once we deplaned (could be due to low level of travellers)."
Miinukset: "Nothing really. This was by far the best and fastest flight door-to-door."

Plussat: "The crew was very good and very attentive!"
Miinukset: "The boarding process.... we had to change gates kind of last minute and from there on it was a bit chaotic ... we boarded via buses and then had to climb stairs to enter our airplane."

Miinukset: "They should provide headphones to use the entertainment system."

Plussat: "Crew attentive"
Miinukset: "Check in REALLY slow. Seat space unacceptably too small. Couldn’t hear entertainment sound over engine noise with earphones so could not use entertainment. Need better earphones. Chair wouldn’t recline."

Plussat: "Good service good flight fair food and nice seat."
Miinukset: "Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything."

Miinukset: "We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality."

Plussat: "Entertainment System, Crew"
Miinukset: "Washroom faucet didn't work so no one could wash their hands."

Plussat: "Entertainment. GoGo did not want to work for me at 1 he before arrival."
Miinukset: "Give me a coupon for food before takeoff or on arrival. Skip the CupofNoodles. After Japan and Shanghai, cup of noodles seem really in bad taste."

Plussat: "Air Canadas flights were on time and run very well. Wasn't impressed with the food choices but felt that what was provided was of good quality."
Miinukset: "My girlfriend has a nut allergy and we asked if a particular bread contained nuts and flight attendant basically said they don't know what's in the food. I don't think that's acceptable."

Plussat: "They do not have an office or ticket desk in Pudong airport which made early arrival into this airport difficult. No one answered the phone at the Very little English is spoken here"

Plussat: "AC 018 takes the shortest route from Shanghai to Montreal. The check in and boarding were like a breeze. Cabin was clean, staff were amiable and hard working. The variety of drinks were plenty, the food matched the standard of cost efficiency flight ticket so how could you complain it? On board TV/Movie has new coming features such as HBO's Game of The Thorne, season 7. It was a comfortable and pleasant journey with the team of AC 018. Merci beaucoup!"

Plussat: "Getting off the plane!!!"
Miinukset: "Everything!!!"

Plussat: "1st time on Air Canada and we were overall impressed, this was a fast an easy flight across the board. Love the free inflight entertainment too!"
Miinukset: "Food availability was restricted because it was only a 3hr flight despite it being during dinner time. Still what was there was enough, I had cheese and crackers and Granola balls and it was filling enough."

Plussat: "A lot of leg room."
Miinukset: "Air Canada flights are always delayed. The crew is rude and usually not helpful when asking for something. In addition, when I bought the ticket I was asked if I spoke English because I was sitting in the exit row; however, the couple sitting next to me obviously did not speak and they let them stay there anyways."

Miinukset: "Lost luggage but no contact person was at CMH airport and next day no phone calls from airline nor website does not get update so we had no idea where the luggage were"

Plussat: "Flight was good, decent food and drink"
Miinukset: "the delay caused ua to miss connection and had to be rebooked"

Plussat: "Air Canada's crew is very professionnal."

Miinukset: "Avions neuf et confortable (787). Plusieurs membres de personnel de cabine sont des membres sindiqués en fin de carrière. Oublie des services affable! Le strict minimum est offert par de vielle dames pas heureuses de leurs travail."

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "service is good"
Miinukset: "2 hour delay in takeoff caused our connecting flight to miss our bags. We barely made the flight."

Miinukset: "Flight sat on the tarmac at both yyz and EWR without any communication re why or how long"

Plussat: "The crew were terrific, business class splendid, information readily available but not incessant."
Miinukset: "We left 90 minutes late: 30 minutes because Air Canada arrived in Shanghai late, then another hour because we'd missed our window. As a result, I missed my connection and had to spend the night in an airport hotel in Montreal (which Air Canada paid for). These things happen, and they were very professional and sympathetic about it, but under the circumstances I can't give it more than 3 stars overall."

Miinukset: "Sitting on the ground and missing a connection"

Plussat: "I had a medical incident and air Canada moved me to a more comfortable seat and gave me oxygen to help me recover. Also the stuardesses all were really nice and made it their priority to make sure I was doing OK through the rest of the flight"
Miinukset: "There was no designated person as a medical professional to handle emergency situations. an emergency situation can occur anytime. luckily there was a passenger aboard who knew what to do I think his name was Dave you should give him thanks."

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Plussat: "Excellent and diverse film selection. I broadened my horizons watching documentaries on hacking, gun running, and on an Afghan refugee teen in Iran, a film about a black American teen in Germany, and a French drama."
Miinukset: "Most of the time economy class is uncomfortable because of the lack of foot room. So this time, for the long flight from China, I chose an exit row precisely for the extra leg space. However, there is no footrest at all , which as you're surely aware, is terribly uncomfortable when sitting for long periods, let along trying to sleep. Furthermore, the exit row seats are not provided a substitute for missing the usual back-of-the-seat pocket with magazines ; that means no spot to place books/papers/trash for the entire flight. Finally, I am 5'2 and petite, and was seated between two fairly slim men, and yet we were still all squeezed side to side. I had no elbow rest. I actually rested my head on one man's shoulder, once he was asleep, and hope he didn't notice. While this is unfortunately typical of economy class, it is not decent."

Plussat: "I liked that is an all business carrier, the steward was personable and totally on charged. For a short flight it was excellent !!"

Miinukset: "For the price, the length and the fact that it was an international flight. I would have expected not to be required to paid for luggage and to have some food been provided to us. In particular, after the return flight was delayed considerably due to airplane issues."

Miinukset: "Captain's announcements were inaudible from the wing seats. Seats very cramped - I'm only 5 feet tall and barely had room for my legs. Also, unable to see safety demonstration as the seat backs were too tall for a short person to see anything but the back of the seat in front of me."

Plussat: "Lovely crew."
Miinukset: "Coach seating on the 777 is tight for anyone with long legs over 6 feet tall."

Plussat: "Stewardess was friendly Movies were good Relatively room and clean Customs in Vancouver was awesome!!!"
Miinukset: "Steward getting on the plane in Shanghai had an attitude, was actually a jerk Food was not very appetizing"

Plussat: "The landing of the plane was good and one flight attendant was courteous. The movie options were pretty good. At least the wine was free."
Miinukset: "The check-in counter in DCA was AWFUL with only two people running and no kiosks working. They were rude and didn't listen to us either. When we got to the food part, it was disguisting. First of all, I am vegetarian but even if I ate meat, I wouldnt have eaten it. So I just ate bread for the 13 hour flight. Besides one flight attendant, the rest were rude, harsh and had a generally bad attitude. AIr Canada has BY FAR been the worst travel experience for me thus far. I guess you get what you pay for."

Miinukset: "Missed the flight"

Miinukset: "The staff was really nice. However I was asked to switch seats and a flight attendant spilled water over me. They were very thankful that moved and very apologetic about the water so I feel bad for bashing them, I just think I should have gotten a free snack or something. The rest of the flight was alright."

Plussat: "Its entertainment"
Miinukset: "very uncomfortable coach seats and 4 hour delay in Vancouver airport"

Plussat: "The seats were very comfortable. Food was surprisingly good!"
Miinukset: "There was 1 crew member who once spilled ice over me & laughed it off saying he was just checking to see if I"m awake. Then another time spilled OJ on me & didn't even notice or apologize or offer a napkin so I can clean myself off. Also I had wanted to upgrade my seat for this flight but was unable to because there was no representative at the huge airport in Shanghai. Nor could I do it online. That was a huge inconvenience!"

Plussat: "Great crew and service. Seats were comfortable for tall people."
Miinukset: "Delays for both international flights. Food made us sick."

Plussat: "Just about everything. And to top it all off, I found that the air inside the cabin was very good and so I arrived after 14 hours on board without red eyes and a headache"
Miinukset: "Nothing."

Miinukset: "Although the air planes are newer, the seats are uncomfortably smaller which makes long distance flights very unpleasant."

Plussat: "No protection from noise. Gave up watching movies."
Miinukset: "Better earphone"

Plussat: "New Aircraft"
Miinukset: "No meal service - Bought RB sand was dry - Luggage did not make transfer - Enternament on personally owned I pad only"

Plussat: "The crew treated me very well. I had reasonable leg room in economy class. The plane was beautiful, clean and super modern, one of the nicest aircraft that I have flown with in many years!"
Miinukset: "I ordered Asian vegan meals, but I was very disappointed with was presented to me. The food looked awful, tasted bland and insipid! I hope that that problem will be rectified on my return to the US."

Plussat: "The crew was fantastic, and checkin was a breeze."

Plussat: "comfortable environment and quality service."

Miinukset: "Flight delayed half hour, rush through all the steps, we are the first one get to the plane. But all the other people can not make it because we sit at near front and started the rush earlier. However, all of our checked luggage so can not make it. We are waiting for delivery on the next day. This type of short connection of international flight should not be arranged as we told you and AC when you told us the original booking was changed due to AC flight modification."

Plussat: "The crew was nice. Aircraft was nice."
Miinukset: "Our flight time was changed several times on the flight. The original seat map that I was able to choose seats from was wrong, forcing me or my son to sit in the middle seat. This was unacceptable."

Plussat: "Weather was nice so it was not due to weather. We had to stay in Toronto overnight."

Plussat: "bigger seats than most average asian airlines"
Miinukset: "service is poor. have been on both economy and busines class in air canada and you are treated very differently. the staff on economy treat you indifferently and have a little chip of their shoulder. the food is awful and most flights you have to pay for food, even for international flights, which is apparently against the law as they are obligated to serving food. i had to pay for a bowl of noodles - omg. essentially it is really about service. Dismal. It is noted they often win north american awards for their service. If anyone has flown american airlines - yes it may be the best of the worst. So if you have an option, skip it altogether. Try Cathay / Qatar / Singapore airlines wow!"

Plussat: "Professional, experienced crew."
Miinukset: "Food was no better than I remember from years ago- I forgot to pack my own lunch and wish I had."

Miinukset: "On time!"

Plussat: "Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value."
Miinukset: "Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!"

Plussat: "The food was excellent for airline food. The crew were very nice."
Miinukset: "I couldn't get the wifi at Beijing Capital Airport to work with my American computer no matter what I did..."

Plussat: "TV was okay when it was working, however crew was not around when I needed help and it was no longer functioning the last 3 hours of the flight."
Miinukset: "Food wasn't great. Not many options. Nothing vegetarian, of course I brought my own food, however it wasn't anything hot."

Plussat: "Crew friendly."
Miinukset: "Seat super small."

Plussat: "The crew was good and spoke reasonable English."
Miinukset: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."

Plussat: "seats are comfy fast boarding on time"
Miinukset: "not enough food"

Miinukset: "Bags lost."

Plussat: "I like the part that the check in personnel and flight attendants were courteous and helpful."
Miinukset: "That I cannot check in online and the seats are prearranged by the airline. I wont be using the agency that book my travels. CSair was hard to contact to confirm the flight."

Plussat: "Great smooth flight"

Plussat: "The flight crew. Excellent"
Miinukset: "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."

Plussat: "Crew"
Miinukset: "Customer service sucks. The airline has no definite answer regarding our concerns."

Miinukset: "Awful service. Flight delayed almost every time. Terrible food."

Plussat: "Staff were very prompt and polite. Very good english speakers. Back in the galley nice to chat and get extra food and drink. Very pleasant crew."
Miinukset: "Wish they, among many other airlines, would board from the rear. Would be so much more efficient. Or board the first class and business class, then from the rear."

Plussat: "Service was good"
Miinukset: "Food wasn’t great but not bad"

Miinukset: "Very good"

Plussat: "Flight from Guangzhou to Vancouver was smooth. Cabin crew was great and attentive. Flight was even early to arrive!"
Miinukset: "Seats were a bit cramped."

Plussat: "Good staff"

Plussat: "Comfortable seat reasonable wine choice good food Crew great goes out of the way to help"
Miinukset: "Minimal choice of breakfast - no artificial sweetener"

Plussat: "The crew is very helpful, especially for anyone who needs assistance. Very kind to the many very elderly people aboard."
Miinukset: "The food is disgusting. Totally, totally disgusting, even by "airline food" standards."

Plussat: "They provided accommodation for the layover I had in Shenzhen for free, the service is good and the crew as well! Would fly with them again!"

Miinukset: "the flight left 45 minutes late, food was bad"

Plussat: "On time boarding and departures. Comfortable seatings. Courteous and caring flight attendants. Food and snacks availability was great."
Miinukset: "Staff was unaware of the type of meat being served (we do not eat pork) It was evident that the pillow and head rest covers were not changed since the previous passenger's hairs were still attached.. very gross"

Miinukset: "The flight is to late to leave Shanghai and the people in the airplane all the time was angry with me and with bad face to give anything. I hope my fly to Canadian be different."

Plussat: "I thought that the trip was fast and everyone was efficient.I"
Miinukset: "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"

Miinukset: "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."

Plussat: "Cleanliness"
Miinukset: "Our baggages was left in Guangzhou due to delayed departure from LA"

Plussat: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Miinukset: "The food was really poor."

Plussat: "nice onboard entertainment system."
Miinukset: "lost my luggage ;-("

Plussat: "The plane was nice and the flight was smooth."

Plussat: "What I like it was the amazing customer service from one of the male flying attending"

Plussat: "It was the cheapest flight I could find that time. My connection flight delayed because of weather in Urumqi, but they tried to solve and gave me free accommodation for night. Food wasn't that bad."
Miinukset: "Urumqi was bad weather, so we landed in Kashi. Team didn't explain well about it. So there was no explanation. Even I didn't know where I was, what going to happen. They need to improve their English and also should explain to Passengers. Also, not really helpful for connecting flights. They put yellow sticker on our chests but wasn't sure why they did."

Plussat: "Very professional and courteous operation. Departure/arrival was right on time. Connection flt transfer in Guangzhou went very smooth and is simple to pass through concourses to connecting flt. Other airlines and airports can be a major hassle, but China Southern Airlines has their business model operation down to a science. And the best part, their prices are very offirdable."

Miinukset: "I wasn't allowed to board the flight because of some technical glitch in the system, even though I had the ticket. The staff was also not friendly at all."

Plussat: "Overall good."

Plussat: "Crew was friendly and most spoke some English. They offered drinks throughout the flight and were courteous. Personal TVs were nice."
Miinukset: "Take off was late. Could not use my cell phone the entire flight even if it was on airplane mode. Absolutely ridiculous as I've never had another airline do this. Why can I use an iPad but not an iPhone? The meal could've been much better. Maybe some other, better snacks instead?"

Plussat: "Nice flight!"

Plussat: "no fat flight attendants"

Plussat: "Crew"
Miinukset: "No entertainment Chinese dishes , alternative Russian .?"

Plussat: "I am trying to think of something positive to say but nothing is coming to mind."
Miinukset: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."

Plussat: "At least it was a short flight."
Miinukset: "I thought the plane was going to come apart on take off and landing. And Flight was full of load obnoxious Chinese people"

Miinukset: "My flight had a 16 hour layover in Dalian and it didn't say anywhere before hand that Dalian airport closes at night. I had to sleep outside of the airport."

Plussat: "Flights to the interior are always late, and so I was pleasantly surprised that this was not too late!"
Miinukset: "Food is typically not very good...pack your own!"

Plussat: "Everything went smoothly, flights were on time & the crew was excellent!"
Miinukset: "The China Southern planes weren't as modern as I would have expected, but not bad!"

Miinukset: "The cabin staff had problems understanding my English, which caused problems with my special dietary requirements. The deplaning in Kanton was with busses and well, that's always a bit iffy."

Miinukset: "The seats felt like it didn't have enough cushion."

Miinukset: "the flight was delayed and we ended up staying at the airport for more than 12 hours to wait for the next flight."

Miinukset: "Crew needs training. Extremely difficult to communicate. Unable to speak English."

Plussat: "4 hours delay"

Miinukset: "Like always, never tells you why the plane is delayed for boarding. Flight end up left PVG 2+ hr late."