The Etihad ground staff didn’t communicate about new flight timings in bengaluru & didn’t escort or help passengers when we are stuck in security. Other airlines took responsibility to escort passengers. The food was good AUH- BLR; AUH- WAS . Others like WAS- AUH & BLR- AUH. Food was horrible. Etihad looting money in name baggage policy. No communication to passengers about cabin baggage policy.
Boarding was very good and crew was good , entertainment system and food was not that good .
Plussat: "Crew was amazing good friendly and seats was also very comfortable"
Miinukset: "The airline should make food better to make travelers satisfied thanks"
Plussat: "Crew were very caring and helpful."
Miinukset: "Bégaye were lost."
Miinukset: "Need improvements"
Plussat: "Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness."
Miinukset: "Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air."
Miinukset: "Boarding was chaotic. In seat entertainment had great selection, but dated screens."
Miinukset: "No sweets were served in any meals. Not even a chocolate candy."
Plussat: "Crew On time"
Miinukset: "Very slow process for checking, only one person for business class and it took forver to finish"
Miinukset: "Tv Options"
Miinukset: "Delayed by 2.5hrs in Abu Dhabi due maintenance....better to find it on the ground than in the air, I guess!"
Miinukset: "Crews attitudes"
Plussat: "As I said, the crew and facility were pretty good. But the bad things really ruined the trip and pissed me off."
Miinukset: "First of all, I tried to purchase the on-plane WiFi. That didn't happen, as I was told there was an error in purchasing and I didn't end up getting any connection. Yet when I got off the plane, I realized that I was nevertheless charged for $12. This was definitely annoying, and they still haven't gotten back to me. Secondly, which is very frustrating and infuriating, was the fact that not only was my checked luggage delayed, they did not call me or reply to my emails with any useful information on my luggage's situation. To this date, I have no idea where it is, if it's lost or damaged, or when can they deliver it to me. I had all my clothes, my DSLR camera and gifts in my luggage, and I had to buy a bunch of stuff in the next few days because I didn't have those things. It has been more than a week, and they still haven't gotten back to me on anything. For this reason alone, I think they totally deserve a poor overall rating, especially because I chose them in the first place because I trusted their good ratings."
Miinukset: "Old plane, old movie lineup, tight seating, overcrowded"
Plussat: "Nothing!! Bad food Bad seats Ride flight attendant Bad service!"
Miinukset: "Everything Flight attendant was very rude did not serve with any courtesy She took away my food plate while I was still eating!! without even asking g me if she could take it away. Did not serve me the full course of the meal ! This is the service they provided me in Business Class! Please teach your flight attendants proper etiquette towards its passengers the paying customers! I am very unhappy with the overall service!!"
Plussat: "I liked the wider seats and slightly more leg-room on the Abu Dhabi/London leg of the flight, the food was good and the staff pleasant."
Miinukset: "I was randomly picked for an "extra security check" at the Heathrow check-in in Abu Dhabi, which seemed ridiculous after going through the Johannesburg security and x-ray check as well as the Abu Dhabi one, and then having to switch on all of my electronic equipment and be swabbed for what I assume was drugs felt a bit over-the-top."
Plussat: "Staff was very courteous"
Miinukset: "Only one wheel chair was provided during the flight to NY"
Plussat: "I have always loved service of Etihad airways. The food was awesome. The staff was friendly and courteous. Seats were comfortable. Surely enjoyed every bit of it."
Plussat: "Good movies"
Miinukset: "Horrible food and beverage service as mentioned above"
Plussat: "Seat space"
Plussat: "Good selection of movies and live TV. Ample leg room. Boarding is not as per zones. Announcements and directions at the gate are not very clear nor loud."
Miinukset: "They don't offer choice of vegetarian or non-vegetarian meals. They just hand you whatever is on the cart. Crew appears to be very defensive."
Plussat: "US immigeation at abudhabi is helpful and reduces delay at lax"
Miinukset: "Shorter transit times and seats are not comfortable for the long duration flight. Served limited meals for 16 hrs journey."
Miinukset: "THIS FLIGHT WAS NEVER USED HE WAS REFUSED ENTRY INTO LEBANON AND WE CALLED IMMEDIATELY TO USE THE FLIGHT EARLY TO GO BACK TO USA AND THEY REFUSED TO CHANGE IT. WE ASK TO HAVE CREDIT ON A FUTURE FLIGHT AND WE WERE DENIED. WE FLY EMPLOYEES LL OVER THE WORLD WE WILL NOT USE YOUR AIRLINE AGAIN."
Plussat: "Good choice of entertainment. Food is better than most of the airlines."
Miinukset: "Boarding experience is horrible. Every time you need to board a bus to get to the terminal in AbuDhabi. Why can't they get more gates for better boarding. Why should we go through another security check as soon as you arrive in AbuDhabi ? I have never seen this any other airport."
Miinukset: "Cramed. Bad food. NO CONTROL ON SIZE OF LUGGAGE ALLOWED IN CABIN"
Plussat: "Good media system. Great staff."
Miinukset: "Bad food. No flying nannies. Layover was long."
Plussat: "The trip was very comfortable . The boing 787 was a new plane and economy had a very good leg space The 3 3 3 seating is excellent"
Plussat: "The entertainment options are much appreciated. The crew was cheery and helpful. The meals were tasty."
Miinukset: "It's a really, really tight fit in Economy. Super hard on the knees and I'm a short person. It was even hard for my 7 year old to get into semi comfortable position to sleep. On the way over from Chicago to Abu Dhabi, the crew walked by with offers of water regularly and even snacks...we really missed this courtesy on the way back from Abu Dhabi to Chicago. Water was only offered during meals and it was hard to flag down an attendant for water."
Plussat: "overall service was good."
Miinukset: "as an American, with LAX as my home airport, it was unfortunate that we were not told of where our baggage claim was. We arrived in the International terminal, however, our bags arrived in terminal 4 (American). I feel for the foreign traveler in this instance. A quick update to travelers before disembarking of the plane as to the location of where their luggage would be found would be nice."
Plussat: "Quick flight"
Miinukset: "Seating is tight"
Plussat: "The flight attendants made hand-made Easter cards for all the children on the plane! It was a really nice touch and I've never seen anything like it on another airline."
Miinukset: "The airline changed our return date for 2 days later! When that date wouldn't work for us, we were re-routed through Chicago with a connection back to SF. The flight times were then changed two more times, and our seats were moved from aisle to middle seats. I do not recommend flying Etihad if you have a schedule to keep to."
Miinukset: "Boarding process"
Miinukset: "Few food and drinks options Bathrooms not so clean"
Plussat: "Good in-flight service. professional crew."
Miinukset: "Extremely strict on carry-on baggage weight policy. I wish I knew about this policy before going to the airport. Ended up paying $110 more, having to move stuff from my carry on bags to checked in luggage."
Miinukset: "Child screaming for 12 hours straight. No action taken to resolve."
Plussat: "Comfortable flight with smooth transit."
Plussat: "Service is excellent But movie collection is very small Usually 5 regional Indian movies should be there. But only 1 or 2 regional movies r there No spicy snacks There are only bland snacks"
Miinukset: "Flight was canceled...."
Plussat: "I was upgraded to business class, which was nice."
Miinukset: "Re food, I had salmon....it was very dry and tasted quite processed. There was no dessert, even in business class."
Plussat: "Entertainment system"
Plussat: "The service was spectacular to begin with. It was consistent, frequent and ultimately satisfying. It was a very comfortable ride with enough space for a broad guy like me. What I love most is their selection of entertainment. I wasnt expecting the food to be as good as it was. I love their flight progress and flight time."
Miinukset: "Jet airways disappointed me from Abu Dhabi to Mumbai because it took a while to board then after boarding we waiting over two hours for a delay."
Plussat: "First time on Etihad. Would definitely fly them again if possible"
Plussat: "Crew comfort"
Plussat: "Travel bag (with toothpaste, socks, etc) was given."
Miinukset: "2. Food choices from Abu Dhabi to Bangkok was Szechwan (spicy chicken), Indian (fish), or vegetarian pasta; no international or Thai food. 2. Entertainment was stopped 30 minutes before arrival."
Plussat: "The boarding process was seamless"
Miinukset: "The fact that my screen did not work and i could not sleep on the flight. It was very painful and nothing was done"
Miinukset: "Not attending to call button and not providing coffee or tea when I needed"
Plussat: "boarding procedure ; service in flight was good"
Plussat: "Traveled from India to Minnesota flight was nice got to sit in first class seat were larger"
Plussat: "The plane was not fully booked."
Miinukset: "The food"