Etsi halvat lennot välille Shanghai Pu Dong - Helsinki

Miinukset: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."

Plussat: "There was no in seat power despite that being listed as an amenity. Also, there was no checked bag included in my flight, despite selecting that in my search for tickets."
Miinukset: "In seat power for phone charging while flying transatlantic is extremely helpful. Ticket purchased was not as advertised."

Miinukset: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"

Plussat: "There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should."
Miinukset: "The ground staff were rude and officious"

Miinukset: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"

Plussat: "Crew was very professional and efficient! Flight was fairly on time"
Miinukset: "Selection of movies was not the best I've experienced"

Plussat: "Smooth flight."
Miinukset: "More leg room."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Miinukset: "I did not like the food"

Plussat: "Though departure was delayed 45 minutes, service on board was superb. wine flowing, food great, Baileys for dessert, and great movie selection"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Lufthansa is great."

Miinukset: "We waited for an hour at the gate for other passengers, to where we missed our connection in Chicago and did not get back to Austin, TX for another 24 hours."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Excellent service, food and entertainment"

Plussat: "The attendents were very nice"
Miinukset: "It was a 4 hour flight with no entertainment"

Plussat: "I liked the comfort of the seats and the spaciousness of the area allowing for standing out of the way. The service was exceptional and the food on this flight was very good. Entertainment was also very good."
Miinukset: "My only suggestion would be if the crew would inquire if you've ever flown either with Lufthansa or specifically business Class and just give tips if needed. Other than that, on this leg of our journey we had no complaints."

Plussat: "We were traveling to cancun, the best part is we picked up our bags just in our final destination."

Miinukset: "Notifications for Change of Boarding Gate is not very effective. It is dependent on internet connection and may lead to missing flight connection. It happened to me, in spite of the wifi connection at the airport. Some airlines would put up an electronic notification for the change at previously known Gate. It's also possible to miss Airport voice messages due to temporary impairments travellers suffer from the previous flight. You can call out a passenger for all you want and still miss passing out the message."

Plussat: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Miinukset: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."

Plussat: "Pleasant cabin crew."
Miinukset: "Narrow, hard seats that will bring back your greatest dentist memories. Unappetizing menu choices, such that I chose not to partake. Nickel and dime add-on for wifi. Seriously? Thousands of dollars for business class, and you want another 13 Euro for wifi? Not bloody likely. I usually fly SAS business class, and based on this experience with Lufthansa, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."

Plussat: "The crew was very accommodating. I was surprised that the food was as good as it was."
Miinukset: "The seats were very small. I am a woman in her late twenties under 5 feet tall and I had difficulty getting comfortable in the seats. The temperature was too hot the entire flight and I was unable to recline my seat back in order to sleep. Two bathrooms were out of commission the entire flight. This was the worst experience I've had on a red eye flight to Europe (I've traveled at least a dozen times between the US and Germany)"

Miinukset: "How Lufthansa is not ashamed to serve dog food to people who order kosher food."

Plussat: "Very good service.."

Plussat: "Hasn't happened. Still waiting."

Plussat: "Very friendly staff and food was delicious."
Miinukset: "I had to run from Terninal A to Z to make this flight since our first flight was delayed arriving due to weather. As a result, my luggage didn't make it to my destination."

Miinukset: "It was good"

Plussat: "Attendants were impressive. kind and so willing to serve."
Miinukset: "Entertainment was horrible. Those movies were not the best selection but the poorest selection as the cheapest probably."

Miinukset: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."

Plussat: "Great food! Attentive staff, comfy seats."

Miinukset: "Unfriendly crew"

Plussat: "The food, drink, and entertainment selection was great. There were tons of movies to watch and keep me entertained."
Miinukset: "Once I got in I was given a middle seat, which I would not have chosen had I been able to check in prior for this flight. After this we were given great service until half way through the flight when I was becoming quite thirsty and kept trying to signal the flight attendant based on my help button, but no one came, so I had to stop a flight attendant that was passing so I could ask for some water to drink. Overall, the flight was OK, even though I felt a little crammed in my seat and the need to fish for a flight attendant just to get water was a hassle."

Plussat: "Crew was very professional, friendly and helpfull. Fantastic entertainment selection. It was a pleasure."
Miinukset: "The seat space a bit tight in economy."

Plussat: "Nothing"
Miinukset: "An hour late"

Miinukset: "1 hour between flights meant a very hectic transfer."

Miinukset: "The 1-star responses correspond to N/A. Mt flight was :30."

Plussat: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Miinukset: "Snack could be better."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "ON TIME."

Plussat: "Lufthansa delivers always a great service. Good timing, schedule and service!"
Miinukset: "Nothing!"

Plussat: "Got two meals , very good service"

Plussat: "Cabin is not very private feeling, plus you have to climb over people. Maybe slightly better than Air France's offering on the A380. Service and food was good."

Miinukset: "N/A because we missed the flight."

Miinukset: "I paid for a reserved window seat so I could sleep. The passenger next to me was such a large man his arms and shoulder came way over into my seat space and I had to sit in an awkward and very uncomfortable position twisting my back for the entire flight. I cannot believe I paid extra to be in this position. My back still hurts from being in that position for 9 hours. I was miserable the entire way. And I paid extra for this discomfort. The big guy was plenty comfortable as he took up my seat space and slept well. Not happy at all with the flight and how Lufthansa crams people into seats."

Plussat: "Much more space in economy than United. Their entertainment system is high quality, made the flight enjoyable and fast."
Miinukset: "No complaints."

Plussat: "Premium economy seats, also premium economy is located very well in front of the plane."
Miinukset: "Food quality was aweful. Not sure why Lufthansa can't train the catering in Shanghai better. Worst vegetarian food ever."

Plussat: "The flight was on time. The boarding went smoothly."
Miinukset: "Armrest was broken on 1st flight making it difficult to get the tray table out."

Miinukset: "Free wifi"

Miinukset: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Plussat: "Comfort"
Miinukset: "Internet"

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Miinukset: "Flight was delayed, had to run to my next connection flight."

Plussat: "KLM STAFF WERE VERY PROFESSIONAL"
Miinukset: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Plussat: "The crew was great. The soecial meal request was hadled well despite oversight."
Miinukset: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Miinukset: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."

Miinukset: "Staff rude and short"

Plussat: "Crew was friendly"
Miinukset: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Plussat: "Seat comfortable"
Miinukset: "Flight was delayed and overhead bin space was very small"

Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"

Plussat: "Friendly staff"
Miinukset: "Security check at gate; No priority"

Miinukset: "Need more leg room!!! Larger meals needed."

Plussat: "great crew and comfortable flight."
Miinukset: "sceens in the plane to show map and direction of travel"

Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."

Miinukset: "Not enough leg room"

Miinukset: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Plussat: "The staff tried to help me when it was evident we would not arrive on time"
Miinukset: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Plussat: "Staff very pleasant"
Miinukset: "Evening snack was not the greatest breakfast was pretty food"

Plussat: "Great service"

Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"

Plussat: "Comfortable and well laid out seat area"
Miinukset: "Food was a little substandard for business class"

Plussat: "I slept pretty much the whole time"

Plussat: "Arrived early!"
Miinukset: "Boarding seemed disorganized."

Miinukset: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Plussat: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Miinukset: "Flight departing late."

Plussat: "Excellent very good"
Miinukset: "Everting so good ex"

Plussat: "Seats were comfortable"
Miinukset: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Plussat: "The flight attendants could not do enough for you."
Miinukset: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Miinukset: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Miinukset: "Two hours delay in the start."

Plussat: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Miinukset: "Nothing!"

Miinukset: "OLD OLD plane with hard seats and tiny screens"

Plussat: "Quick (relatively) flight."
Miinukset: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."

Plussat: "Excellent service, excellent food."

Plussat: "Friendliest economy class service I've ever encountered."

Plussat: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Plussat: "Spacious cabins, friendly service"

Plussat: "Enough space good wine and on time"
Miinukset: "Nothing"

Miinukset: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."

Plussat: "Captain was updating us with the delay status."
Miinukset: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."

Plussat: "Overall, good flight"

Plussat: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."

Plussat: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Miinukset: "Would be nice if there was wifi on board"

Plussat: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Miinukset: "Not much. This airline hit all points of the travel experience with consistently high quality execution."

Plussat: "Great service and clean."

Miinukset: "the crew Moscow-Tomsk"

Plussat: "Crew was pleasant and professional"
Miinukset: "Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat."

Plussat: "Crew was awesome."
Miinukset: "The transfer at Moscow airport is too slow. A huge jumbo jet of over 200 passengers gets re-checked only by two teams of security check assistants. Elderly and families are eager to pass the check-point as quickly as possible. And those guys in the airport are just not seeing the problem."

Plussat: "The is very friendly and helpful."
Miinukset: "The Kosher food is really bad. I got the same piece of raw marinated carrot and other unknown vegetable 3 times... During a flight."

Plussat: "Snack was great and tasty. Legroom is spacious on Aeroflot flights. Flight attendants were nice and attentive. Aeroflot lady at check-in desk clearly went an extra mile to help (see more below)"
Miinukset: "Aeroflot and Finnair systems are not talking to each other good enough. Aeroflot system was not able to see my status and perks with AA, member of the same Oneworld alliance as Finnair. So, it took extra time at the check in to explain, convince and get my extra luggage free perk."

Miinukset: "Delayed landing. No courtesy for business passengers"

Plussat: "good landing on windy day"

Miinukset: "Plane was placed far away in the airfield. Buses were taking people and were waiting to be filled. Doors of busses were open, it was cold outside. Priority and non-priority were waiting in the buses outside. Long ride through the field , letting taking off plane to go first. Bus by bus was bringing new portions of passengers. Plane departed late."

Miinukset: "Delayed for hours. Missed connecting flight. They rebooked for a flight half a day later. Horrible!"

Plussat: "It was a nightmare"
Miinukset: "It was a nightmare"

Plussat: "The flight was on time and it was not crowded"

Plussat: "The flight was on time. The crew was friendly and helpful. The food was fine for such a short flight."
Miinukset: "Boarding process was not well-organized. Specifically, there was no announcement of the boarding starting or continuing. You just had to know when it's supposed to start and show up at the gate. Boarding is general, without any division by rows or groups, which means people in row 6 and in row 20 board at the same time, creating a long line. This slows down the boarding process and causes frustration in less patient people."

Plussat: "Snack was good and crew was friendly on this short flight"
Miinukset: "Security and check in at Moscow took a very long time."

Plussat: "Crew was nice and helpful."
Miinukset: "They sent me an email to check in online, so I did checked in one day previous to my flight but it is a waste of time because you still need to make a huge line to check in again and get the printed boarding pass."

Plussat: "Clean nice excelente seat"
Miinukset: "Very difficult airport No information"

Miinukset: "It was terrible! It was nightmare! The airport in Moscow was overcrowded and after being in a long, long lane we were told at the counter that we were 5 minutes late! Five minutes! We missed our flight and all the other connections were canceled. Perfect! Worst customer service ever! Never again will use this airline!"

Plussat: "Crew, food, service, entertainment."
Miinukset: "Boarding too long. Also, deboarding."

Plussat: "On time, comfortable. Excellent crew"

Plussat: "Siistit uudet koneet ja mukava henkilöstö. Rauhallinen itäsuomalainen tunnelma."

Plussat: "I travel quite a lot, domestically and internationally. Compared with United Airlines, which I use often, Aeroflot is way way better and ahead. For example, food alone, I can give 9 (in the scale of 10 with 10 being perfect) to Aeroflot, while I honestly think United deserves 1. In terms of service, Aeroflot is also very good."

Miinukset: "Aeroflot detained my baggage (8 hours)"

Plussat: "Good"

Plussat: "The crew staff on the flight was good--no problem whatsoever."
Miinukset: "The security clearance took more than an hour and I missed the next flight from Moscow to New Delhi. Despite repeated request from the staff, I received no expedited clearance. The line moved at a very slow pace. This where the problems started. I was blamed for the delay and was told that my ticket has been cancelled and was asked to buy a new ticket at an excessive price. The staff at Moscow airport was really rude and worked at a such a slow pace. I was fourth in the line and yet it took me more than three hours to talk to the person. He simply took 2-3 minutes and faulted me for the missed flight. I was told to come up with money or simply live on the terminal. After a grueling arguments for more than 5-6 hours, finally I was given another flight. I did not waste even a minute in reaching to the terminal. I did not even use restroom. I felt repeatedly insulted by the Moscow Airport staff of Aeroflot. They kept on talking about the rules and faulted me for being late."

Miinukset: "Juuri Moskova-Shanghai-reitilla ei turistiluokassa edes vilautettu viineja tahi oluita."

Plussat: "This was my grandma's flight, and she said it was good (as usual she doesn't complain and is positive)!"

Miinukset: "The food"

Plussat: "Good airplane, low noise, steady flight, lots of legroom, great pilot work."
Miinukset: "Awful boarding. They got everybody onto the bus with no air conditioning and made us wait standing for 20+ minutes until the very last passenger got on the bus packed like sardines in a can. Than we rode on that bus all the way around the landing strip to the other side of the field. Seats on the plane could use a little more padding for backbone support. Crew could be a little more inviting and smile once in a while."

Plussat: "Fast and attentive service"

Miinukset: "SVO (Moscow) airport was dysfunctional. Two Aeroflot employees told me to stay in terminal E for my flight. I waited in line for one hour (they only had three people checking bags!!!). I get to the counter and I'm told it's from terminal D. Thankfully, my checked bag made it. In sum: ask and confirm with more than two people since Aeroflot employees speak no good Angleski."

Plussat: "Crew is surprisingly awesome. Plane is small but very comfortable with enough legroom. Pilots were really good. Great landing at bad weather."

Plussat: "Love the crew!! Not bossy and very kind. Comfortable seats. Food is okay, but nice amounts!"
Miinukset: "Can't hear sound on movies hardly at all with the standard issue earphones. Volume was fine, but distorted voices. Wonderful selection of movies, etc."

Miinukset: "my earfone was not working"

Miinukset: "i didnt get my kosher meal"

Plussat: "the enviroment was clean"
Miinukset: "but the enviroment was noisy"

Plussat: "Very good service. Very good movies."

Plussat: "Finnair was generally comfortable with good service and food provided. When we landed in NYC our flight was late and looked like we may not make our connection. An agent met us with our boarding passes printed and gave us an expedited slip that allowed us to get through the lines faster. Because of that we made it to our connecting flight."
Miinukset: "The airlines lost our luggage at the end of the flight. Because of this we had to stand in line and subsequently missed our bus home. The next one came an 90 minutes later. The luggage has been gone more than 24 hours already and still not returned."

Miinukset: "The flight was delayed."

Plussat: "My initial flight from LAX to Moscow 10 days before the video entertainment system wasn't working for anyone, so we had to endure a 12 hour flight without movies or music. But this flight the system was working so I was happy for that. Food was fair."
Miinukset: "Again the on boarding process was a mess. Gate number changed and everyone was once again cramming them selves into the line from all directions. Essentially there was no line. We also were at a gate where another flight ahead of us was still boarding (to London) so I think that made people more anxious and frustrated. When we finally passed through the gate and boarded a transport bus, the bus only took us a few feet away to the next gate, and they had us climb up a set of stairs up to the entry way from where our original gate number was located. Why even bother changing the gate then!"

Plussat: "The stewardess who was supposed to speak French had a very bad accent and we couldn't really understand. But the overall was great"

Plussat: "Everything: new aircraft, comfortable seats, professionally crew, delicious meal - one of the great aircompany"
Miinukset: "May be transfer from airplane to airport - it was a bus."

Miinukset: "Seats are not as comfort as I expected"

Plussat: "Crew was very accommodating, professional."
Miinukset: "No entertainment. The food was not appetizing."

Plussat: "They're no better than anyone else, but no worse either. They pack you in, but for the fare we were paying, we couldn't complain. Air crew was friendly and polite. A few little goodies (slippers on a long flight)."

Plussat: "Crew is nice. Helpful. Vegetarian food food was okay. Flight left at reasonable delay. Price is good."
Miinukset: "Seats are VERY VERY uncomfortable. Narrow seats. Shallow seat.. No space in front. Screen too close to face. Many magazines."

Plussat: "Crew, smooth flight"
Miinukset: "Kosher food from Moscow to Ben gurion was not good, also, baggage delays (waited in airport for over three hours after flight to be told that our last piece of special luggage did not arrive on our flight- also took a long time for us to be informed of this), no tv at all and had no sense of time to destination"

Plussat: "Crew treat the passngets great"

Plussat: "Great service, great food, comfortable seats. Our airplane was very clean and new. We were even given slippers and eye masks, which is not something I've seen on an economy flight!"
Miinukset: "My seat's entertainment system had a problem with sound output, which resulted in different volume levels for each earpiece."

Miinukset: "Almost everything from check-in, boarding, flight delays, and arrival was poorly planned and delayed."

Miinukset: "Boarding process could have been smoother"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Miinukset: "Things were very scratched"

Plussat: "Everything! I never knew Finnair was such a great airline."
Miinukset: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."

Plussat: "everything"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Miinukset: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."

Plussat: "Was on time! Not croweded!"

Miinukset: "2 hr delay"

Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Plussat: "Hi enjoy the trip"
Miinukset: "No complaints"

Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"

Plussat: "All good. Very hospitable cabin crew, great service."
Miinukset: "Nothing."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Miinukset: "The time. Ity was very delayed. Almost lost my last connection."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "it was just okay. nothing spectacular."
Miinukset: "my luggage was misplaced and I didnt have it for 3 days."

Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."

Plussat: "Good flight, on time, nice crew"

Miinukset: "They have no charging points for the phone"

Miinukset: "N/a"

Plussat: "It was comfortable and smooth."
Miinukset: "It was all good."

Miinukset: "Seats. Very uncomfortable"

Plussat: "The ease at which the check-in and boarding was done"
Miinukset: "Nothing"

Plussat: "Comfort"
Miinukset: "Choice of movies"

Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"

Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"

Plussat: "Far better quality and value than BA, it's OneWorld partner."
Miinukset: "It was all good."

Plussat: "We were kept informed about the delay"
Miinukset: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Plussat: "They lost my bag."
Miinukset: "They lost my bag."

Plussat: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Miinukset: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"

Plussat: "All is satisified."

Plussat: "Fantastic service staff food and beverages"
Miinukset: "Just slightly hard when laying down on the seat to sleep"

Plussat: "It was very quick"
Miinukset: "Nothing"

Miinukset: "Wifi spotty"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Miinukset: "Delayed"

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Plussat: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Miinukset: "all the info should be listed on the web as well that the cost is half more than the website"

Miinukset: "Delay"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "The check-in and boarding process and time was great and quick, respectively. And the crew was quite friendly and courteous. Also, our luggage was waiting for us once we deplaned (could be due to low level of travellers)."
Miinukset: "Nothing really. This was by far the best and fastest flight door-to-door."

Plussat: "The crew was very good and very attentive!"
Miinukset: "The boarding process.... we had to change gates kind of last minute and from there on it was a bit chaotic ... we boarded via buses and then had to climb stairs to enter our airplane."

Miinukset: "They should provide headphones to use the entertainment system."

Plussat: "Crew attentive"
Miinukset: "Check in REALLY slow. Seat space unacceptably too small. Couldn’t hear entertainment sound over engine noise with earphones so could not use entertainment. Need better earphones. Chair wouldn’t recline."

Plussat: "Good service good flight fair food and nice seat."
Miinukset: "Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything."

Miinukset: "We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality."

Plussat: "Entertainment System, Crew"
Miinukset: "Washroom faucet didn't work so no one could wash their hands."

Plussat: "Entertainment. GoGo did not want to work for me at 1 he before arrival."
Miinukset: "Give me a coupon for food before takeoff or on arrival. Skip the CupofNoodles. After Japan and Shanghai, cup of noodles seem really in bad taste."

Plussat: "Air Canadas flights were on time and run very well. Wasn't impressed with the food choices but felt that what was provided was of good quality."
Miinukset: "My girlfriend has a nut allergy and we asked if a particular bread contained nuts and flight attendant basically said they don't know what's in the food. I don't think that's acceptable."

Plussat: "They do not have an office or ticket desk in Pudong airport which made early arrival into this airport difficult. No one answered the phone at the Very little English is spoken here"

Plussat: "AC 018 takes the shortest route from Shanghai to Montreal. The check in and boarding were like a breeze. Cabin was clean, staff were amiable and hard working. The variety of drinks were plenty, the food matched the standard of cost efficiency flight ticket so how could you complain it? On board TV/Movie has new coming features such as HBO's Game of The Thorne, season 7. It was a comfortable and pleasant journey with the team of AC 018. Merci beaucoup!"

Plussat: "Getting off the plane!!!"
Miinukset: "Everything!!!"

Plussat: "1st time on Air Canada and we were overall impressed, this was a fast an easy flight across the board. Love the free inflight entertainment too!"
Miinukset: "Food availability was restricted because it was only a 3hr flight despite it being during dinner time. Still what was there was enough, I had cheese and crackers and Granola balls and it was filling enough."

Plussat: "A lot of leg room."
Miinukset: "Air Canada flights are always delayed. The crew is rude and usually not helpful when asking for something. In addition, when I bought the ticket I was asked if I spoke English because I was sitting in the exit row; however, the couple sitting next to me obviously did not speak and they let them stay there anyways."

Miinukset: "Lost luggage but no contact person was at CMH airport and next day no phone calls from airline nor website does not get update so we had no idea where the luggage were"

Plussat: "Flight was good, decent food and drink"
Miinukset: "the delay caused ua to miss connection and had to be rebooked"

Plussat: "Air Canada's crew is very professionnal."

Miinukset: "Avions neuf et confortable (787). Plusieurs membres de personnel de cabine sont des membres sindiqués en fin de carrière. Oublie des services affable! Le strict minimum est offert par de vielle dames pas heureuses de leurs travail."

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "service is good"
Miinukset: "2 hour delay in takeoff caused our connecting flight to miss our bags. We barely made the flight."

Miinukset: "Flight sat on the tarmac at both yyz and EWR without any communication re why or how long"

Plussat: "The crew were terrific, business class splendid, information readily available but not incessant."
Miinukset: "We left 90 minutes late: 30 minutes because Air Canada arrived in Shanghai late, then another hour because we'd missed our window. As a result, I missed my connection and had to spend the night in an airport hotel in Montreal (which Air Canada paid for). These things happen, and they were very professional and sympathetic about it, but under the circumstances I can't give it more than 3 stars overall."

Miinukset: "Sitting on the ground and missing a connection"

Plussat: "I had a medical incident and air Canada moved me to a more comfortable seat and gave me oxygen to help me recover. Also the stuardesses all were really nice and made it their priority to make sure I was doing OK through the rest of the flight"
Miinukset: "There was no designated person as a medical professional to handle emergency situations. an emergency situation can occur anytime. luckily there was a passenger aboard who knew what to do I think his name was Dave you should give him thanks."

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Plussat: "Excellent and diverse film selection. I broadened my horizons watching documentaries on hacking, gun running, and on an Afghan refugee teen in Iran, a film about a black American teen in Germany, and a French drama."
Miinukset: "Most of the time economy class is uncomfortable because of the lack of foot room. So this time, for the long flight from China, I chose an exit row precisely for the extra leg space. However, there is no footrest at all , which as you're surely aware, is terribly uncomfortable when sitting for long periods, let along trying to sleep. Furthermore, the exit row seats are not provided a substitute for missing the usual back-of-the-seat pocket with magazines ; that means no spot to place books/papers/trash for the entire flight. Finally, I am 5'2 and petite, and was seated between two fairly slim men, and yet we were still all squeezed side to side. I had no elbow rest. I actually rested my head on one man's shoulder, once he was asleep, and hope he didn't notice. While this is unfortunately typical of economy class, it is not decent."

Plussat: "I liked that is an all business carrier, the steward was personable and totally on charged. For a short flight it was excellent !!"

Miinukset: "For the price, the length and the fact that it was an international flight. I would have expected not to be required to paid for luggage and to have some food been provided to us. In particular, after the return flight was delayed considerably due to airplane issues."

Miinukset: "Captain's announcements were inaudible from the wing seats. Seats very cramped - I'm only 5 feet tall and barely had room for my legs. Also, unable to see safety demonstration as the seat backs were too tall for a short person to see anything but the back of the seat in front of me."

Plussat: "Lovely crew."
Miinukset: "Coach seating on the 777 is tight for anyone with long legs over 6 feet tall."

Plussat: "Stewardess was friendly Movies were good Relatively room and clean Customs in Vancouver was awesome!!!"
Miinukset: "Steward getting on the plane in Shanghai had an attitude, was actually a jerk Food was not very appetizing"

Plussat: "The landing of the plane was good and one flight attendant was courteous. The movie options were pretty good. At least the wine was free."
Miinukset: "The check-in counter in DCA was AWFUL with only two people running and no kiosks working. They were rude and didn't listen to us either. When we got to the food part, it was disguisting. First of all, I am vegetarian but even if I ate meat, I wouldnt have eaten it. So I just ate bread for the 13 hour flight. Besides one flight attendant, the rest were rude, harsh and had a generally bad attitude. AIr Canada has BY FAR been the worst travel experience for me thus far. I guess you get what you pay for."

Miinukset: "Missed the flight"

Miinukset: "The staff was really nice. However I was asked to switch seats and a flight attendant spilled water over me. They were very thankful that moved and very apologetic about the water so I feel bad for bashing them, I just think I should have gotten a free snack or something. The rest of the flight was alright."

Plussat: "Its entertainment"
Miinukset: "very uncomfortable coach seats and 4 hour delay in Vancouver airport"

Plussat: "The seats were very comfortable. Food was surprisingly good!"
Miinukset: "There was 1 crew member who once spilled ice over me & laughed it off saying he was just checking to see if I"m awake. Then another time spilled OJ on me & didn't even notice or apologize or offer a napkin so I can clean myself off. Also I had wanted to upgrade my seat for this flight but was unable to because there was no representative at the huge airport in Shanghai. Nor could I do it online. That was a huge inconvenience!"

Plussat: "Great crew and service. Seats were comfortable for tall people."
Miinukset: "Delays for both international flights. Food made us sick."

Plussat: "Just about everything. And to top it all off, I found that the air inside the cabin was very good and so I arrived after 14 hours on board without red eyes and a headache"
Miinukset: "Nothing."

Miinukset: "Although the air planes are newer, the seats are uncomfortably smaller which makes long distance flights very unpleasant."

Plussat: "No protection from noise. Gave up watching movies."
Miinukset: "Better earphone"

Plussat: "New Aircraft"
Miinukset: "No meal service - Bought RB sand was dry - Luggage did not make transfer - Enternament on personally owned I pad only"

Plussat: "The crew treated me very well. I had reasonable leg room in economy class. The plane was beautiful, clean and super modern, one of the nicest aircraft that I have flown with in many years!"
Miinukset: "I ordered Asian vegan meals, but I was very disappointed with was presented to me. The food looked awful, tasted bland and insipid! I hope that that problem will be rectified on my return to the US."

Plussat: "The crew was fantastic, and checkin was a breeze."

Plussat: "comfortable environment and quality service."

Miinukset: "Flight delayed half hour, rush through all the steps, we are the first one get to the plane. But all the other people can not make it because we sit at near front and started the rush earlier. However, all of our checked luggage so can not make it. We are waiting for delivery on the next day. This type of short connection of international flight should not be arranged as we told you and AC when you told us the original booking was changed due to AC flight modification."

Plussat: "The crew was nice. Aircraft was nice."
Miinukset: "Our flight time was changed several times on the flight. The original seat map that I was able to choose seats from was wrong, forcing me or my son to sit in the middle seat. This was unacceptable."

Plussat: "Weather was nice so it was not due to weather. We had to stay in Toronto overnight."

Plussat: "bigger seats than most average asian airlines"
Miinukset: "service is poor. have been on both economy and busines class in air canada and you are treated very differently. the staff on economy treat you indifferently and have a little chip of their shoulder. the food is awful and most flights you have to pay for food, even for international flights, which is apparently against the law as they are obligated to serving food. i had to pay for a bowl of noodles - omg. essentially it is really about service. Dismal. It is noted they often win north american awards for their service. If anyone has flown american airlines - yes it may be the best of the worst. So if you have an option, skip it altogether. Try Cathay / Qatar / Singapore airlines wow!"

Plussat: "Professional, experienced crew."
Miinukset: "Food was no better than I remember from years ago- I forgot to pack my own lunch and wish I had."