Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Customer service on the phone for the flight was very good. Service on the flight was mediocre. Comfort was terrible because my wife and I were placed in the back row and with the person in front of us putting down their chairs we had NO space in which to move. No sleep and back pain for 91/2 hours.
Would not accommodate my request to bring my my jacket I left on the plane.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Didn’t like anything. Mediocre all round."
Miinukset: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."
Plussat: "Entertainment and food were geat and a great distraction from the seating arrangement and the horrible leg area."
Miinukset: "Not having a chair leg in the middle of the leg area. being able to sit next to my partner instead of having us split up. If we bought two tickets at the same time we should have been able to sit together. Lastly the huge delay that caused us to miss are final flight."
Plussat: "The crew was amazingly friendly, efficient, and hardworking."
Miinukset: "After 7 hours, the seat became very uncomfortable. Not just a Lufthansa issue."
Plussat: "Nice crew and comfortable seats."
Miinukset: "Not a fan of the sandwich provided."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "We paid extra $200 round-trip so that my 6’4” tall husband and 6’2” son could have extra legroom. There was at least an extra foot of space between the end of their knees and the reclined seats in front of them. Wow. It was worth it! We had the aisle behind business class, and with only 3 middle seats vs 4, even our aisles were comfortably wide. The seat comfort has improved greatly from past flights on Lufthansa. The small pillows at each seat were comfy. We liked that the silverware was actually metal instead of plastic - nice! Loved loved loved the free good quality alcohol! Air temperature felt comfortable to us doing the entire flight – normally these flights are freezing cold."
Miinukset: "The food was so-so. Not shocking - but you asked. At least the rolls were tasty & we loved that true unsalted butter was provided!"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "Boarding took longer than it should, flight left after scheduled time."
Plussat: "Service oriented; kind smiles; responsive Pilot provided a smooth and fast flight."
Miinukset: "No complaints at all."
Plussat: "Very nice airline! Hundreds of movies to choose from, nice hot meals served twice on international flight with top end, complimentary alcoholic beverages. Little bassinets for babies to sleep in."
Miinukset: "Very tight space in economy seats"
Plussat: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Miinukset: "Flight was delayed but that had nothing to with the crew and the service."
Plussat: "Crew was outstanding"
Plussat: "Food On time boarding In flight services"
Miinukset: "Long announcements"
Plussat: "Everything was smooth"
Miinukset: "Less movies (Hindi) and economy seats aren't as comfortable as emirites."
Miinukset: "Again 2 hours delay"
Miinukset: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Miinukset: "too crowded seats close and floors and bathrooms not clean"
Plussat: "Got off to a late start, should have been an omen."
Plussat: "Very nice crew, clean facilities, not too uncomfortable"
Miinukset: "No entertainment on flight and the food was gross! Give option of pretzels or snack over a bad sandwich."
Plussat: "Selection of meals (veg / non veg), nice and polite crew, selection of entertainment options, availability of drinks and snacks on the plane in between meal service. Seats are decent in size and comfortable in the economy class, the aircraft feels like new, clean and fresh."
Miinukset: "The movie selection button on the screen is a bit hard to use and slow scrolling thru the titles. Nonetheless, enjoyed watching movies. Good variety of movie genres."
Plussat: "The schedule"
Miinukset: "Could not cancel flight and was charged for it."
Plussat: "the crew are exellent"
Plussat: "The most comfortable trip"
Plussat: "Decent selection of movies."
Miinukset: "cause it was a sauna. Temperature of the airplane was waaay to hot. Individual seats didn't have control of any vents. I had to get up and walk to bathroom area just to cool off."
Plussat: "I really don't remember. I slept through the entire flight."
Miinukset: "They boarded us from the back and the front of the plane so at one point you had people trying to pass each other in the aisles. Weird. That could've been handled better. Also, people were allowed to put their back packs in the over head so didn't leave much room for luggsge carry on. Flight attendants weren't helpful either. One just said that all carry on should be able to under the seat."
Miinukset: "They lost the luggage for nearly all the passengers on the flight. I don't know how it happened, but they "forgot" to load suitcases for over 100 people, and they never even told us. We all just waited for our luggage at the baggage claim and only after we all complained that our luggage was missing did we find out that none of it made it to our destination. Now, we're without luggage for 2 of our 7 days in Italy."
Plussat: "the gate crew didn't care if there was chaos. no interaction with waiting passengers beyond those that queued up with direct questions. i'd liken the experience to herding cattle. customer service skills haven't been taught to these folks yet. if i were basing my lufthansa experience on this alone, i'd go out of my way to fly another airline next time. on the other hand, the people staffing the flight were extremely kind, professional, pleasant, personable. a much improved experience. so much so that i mentioned it to a few people once i got home. this crew has received more training on how to provide excellent service than the gate folks in frankfurt."
Miinukset: "gate crew's attitude. it feels as though they are disdainful of the traveller. customer service matters. manage the boarding process. be nice about it."
Plussat: "comfortable seats, attentive attendants"
Miinukset: "not a fan of "cattle call" boarding. Tends to clog up the aisles really fast."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "On time. Smooth flight."
Miinukset: "Older plane, uncomfortable seats. No gate boarding. Required a shuttle to plane parked on tarmac."
Plussat: "Fast and it didn't feel like it's forever. Great meal options and entertainment with English subtitles"
Miinukset: "Awkward seating with 3 people in front of my row, having to share the screen."
Plussat: "Larger than expected in room. Lots of movie options. Food was pretty good"
Miinukset: "Layover was short so they said to tell the crew and they would help. They did not. Missed my connecting flight due to their delay leaving Frankfurt and no assistance given."
Plussat: "Comfortable seats,good movies,fast service"
Miinukset: "Everything was great nothing to don't like"
Plussat: "THE MAIN CREDIT FOR LUFTHANSA FLIGHTS ARE VERY PUNCTUAL IN TIME"
Plussat: "Service from Chicago to Munich excellent! Air Dolomiti flight crew superb. All cockpit crews competent."
Miinukset: "Poor attitude and service in US from United flight attendants."
British Airways left my luggage behind. Heathrow sucks!
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
This was very pleasant experience for us. The wheel chair assistant Mr Martinez did an excellent job. The crew very pleasant. I am glad we flight with AA Best regards, Soraya
Everything was great! Registration, boarding and flight overall experience was great!
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Miinukset: "First time wearing face mask all the time. It was okay."
Miinukset: "Nothing--everything was great--perhaps the best service I've ever received."
Miinukset: "Not have 6 hour delays after people have already boarded the plane."
Miinukset: "If delay to much pls let customer out of plane"
Miinukset: "Why do I continue to subject myself to American Airlines and their horrid equipment, late, delayed or cancelled flights? The ABSOLUTE worst carrier in the country. Without question."
Plussat: "I’m home"
Miinukset: "Ran almost an hour late with. I explanation of why. No seat power - first class had mediocre seats. No foot rests and not very comfortable"
Plussat: "The seating and leg room was comfortable."
Miinukset: "Since my ticket was "basic" I was put in the last boarding group and given a middle seat; my mother was also in a middle seat. Once boarded I noticed everyone around me was separated from their families--to the point where a baby was transferred 3 times over my head between the parents!"
Miinukset: "Flight delayed over 2 1/2 hrs causing missed meetings"
Plussat: "The leg room"
Miinukset: "No toilet paper or Kleenex on the 2nd flight with American"
Miinukset: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
Plussat: "Our neighbor was fun to talk to."
Miinukset: "We didnt make it to Aruba because our flight was delayed for 4 hours so we missed our connecting flight."
Miinukset: "There was a maintenance issue on departing plane which delayed us a few minutes and when we arrived to layover airport (note we still arrived before the connecting flight was scheduled to leave), the connecting flight had decided to leave early and was gone. Now stranded with standby and all the flights for the next few days are sold out. Beyond angry!"
Plussat: "Plane too cold hard to sleep, no blankets or pillows"
Miinukset: "late cold plane"
Miinukset: "Only snacks available at 5am"
Plussat: "Being able to pick your seat ahead of time, comfortable leather seats, snacks, on-board entertainment and free carry on make it worth paying a little extra over the other budget airlines."
Miinukset: "Constant delays. Maybe it has more to do with O'Hare itself than AA."
Plussat: "Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on ."
Miinukset: "Movie selection on long flights not impressive ."
Plussat: "Fast quick flight. Bags out quickly."
Miinukset: "Seats are far too cramped for someone who is 6,2."
Plussat: "Old plane with new seats. The exit row window seat — which they rate as a preferred seat was terrible as the exit door sticks into the plane and takes away your room. And the seat doesn’t recline - they forget to say that."
Miinukset: "New Airplane"
Miinukset: "The flight was delayed 3 times. Little knowledge from front desk, relied on my phone for updated info."
Miinukset: "We left two hours late"
Miinukset: "After boarding the plane, it lost power. We sat at the gate with no air conditioning for almost an hour. While they tried to jump start the plane. After deboarding due to the heat (Dallas temps around 105 F), instead of telling us the next available plane to put us on was going to be 5 hours later, they delayed the flight 15-30 minutes at a time. This was a flight from Dallas to Austin and I could have rented a car and driven in a shorter amount of time."
Plussat: "Good legroom, nice crew, temperature was comfortable, arrived ahead of schedule even though we sat on the departure tarmac for at least 30 min after we left the gate."
Miinukset: "Sitting on the tarmac and no individual screens on one flight."
Plussat: "Friendly Staff"
Miinukset: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Plussat: "never made the flight. AA staff on ground would not let us on to the later flight to JFK because we were five minutes past the one hour in advance cut off - despite the fact that the airport was in chaos"
Miinukset: "AA staff rigid and unyielding despite an airport in chaos."
Miinukset: "Delay in Fresno"
Plussat: "Boarding was simple and efficient Seat was better than usual"
Miinukset: "Dinner was okay, the mid-flight snack was awful and made my wife sick, breakfast was better. Entertainment console crashed four times, first crew member didn’t seem to care (aloof for most of the flight), other attendants seemed marginally more interested. No one checked back to see if the problem was resolved. Flight attendants seem to be in “check the box” mode doing only what was necessary."
Plussat: "I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight."
Miinukset: "I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather."
Plussat: "Flight was on-time, smooth, with friendly service."
Plussat: "Plane was new and entertainment was free. Great service too."
Miinukset: "American has improved a lot"
Plussat: "Nice plane"
Miinukset: "Slow set up of gateway upon arrival"
Plussat: "I liked the inflight entertainment."
Miinukset: "The flight attendants going down the middle aisle and bumping me as I had an aisle seat."
Plussat: "Smooth flight and on time."
Miinukset: "Small plane. Even small carry-ons had to be gate checked"
Miinukset: "a little delay in the departure connection flight ."
Plussat: "We didn't crash."
Miinukset: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Miinukset: "Food is horrible Change seats without notice"
Miinukset: "Seat broken tray table broken reading light did not work 15 total hours in the air and 7 of them the movie system did not work Paid for upgraded seat and did not get one - got moved to a standard seat."
Miinukset: "I'm still limping slightly from not having hardly any legroom period but it's just a fact that you're playing too not designed for people like me"
Miinukset: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."
Plussat: "We arrived safe. Although 1 1/2 hours late because of weather Nothing else was good."
Miinukset: "The plane has no space. No food. No entertainment It's let's crame as many people in the space. There Seats don't recline. And it's very uncomfortable. You Changed planes on us after we had assigned seats So we weren't in the seats we wanted. Poor customer Service on kayak part."
Plussat: "Crew, food and entertainment."
Miinukset: "Seats are toght. Just an inch more would have made a long flight much better."
Plussat: "All was fine,"
Miinukset: "The plane was very old"