ms Rose was excellent outstanding always smiling ready to help i wish you had mor employees like her thank you
Very good flight and crew
The flights were delayed, food was below average. The aircrafts were really old and poor the flight to India specially from Doha to New Delhi was horrible. The screens were not functional, had poor space and no air conditioning. I expected better service, will not fly qatar again. I will NOT recommended qatar airways to anyone.
Some of the Crew was hostile. Plane was disgusting. The plane looked outdated. And I paid for business class! Horrible
Total flight experience was amazing
They can improve the food, specially dessert.
Boarding and In flight customer service
Plussat: "Excellent Cabin services."
Plussat: "The staff was very friendly was nice trip"
Miinukset: "The food was not great"
Plussat: "Crew professional. Clean. Safety and security and health prioritized."
Miinukset: "food could have been better."
Plussat: "Enjoyed the flight. Great friendly crew. Both flights CMB to DOHA and DOHA-DFW were nice and clean. Food was great!"
Plussat: "The crew was amazing"
Miinukset: "The tv didn’t work throughout the whole flight. Very uncomfortable seats"
Plussat: "Crew was good"
Miinukset: "Boarding, comfort of seat"
Plussat: "There are very friendly"
Miinukset: "Just continue the better services"
Plussat: "Business class is the best"
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Qatar is the BEST First Class airline in the world."
Miinukset: "Everything was amazing!"
Plussat: "Just OK"
Miinukset: "Airport lounge at Ahmedabad"
Plussat: "Yes overall probably the best flight to Chennai from DC"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Was the crew amazing and nice"
Plussat: "Very nice aircraft , crew, and supplies"
Miinukset: "Flight delayed, so missed connecting flight and stuck in Qatar for 13 hours on top of a 22 hour regular flight schedule"
Plussat: "Entertainment and boarding"
Plussat: "The crew was very helpful and fast, at the gate of flight from Doha to Tbilisi they greeted and thanked me in Georgian, which was very nice of them. The seats were comfortable and the entertainement was good during almost ten hour flight from Manila to Doha."
Miinukset: "The food during the flight from Manila to Doha was poor. Last year I flew from Doha to Singapore in January and the year before that from Doha to Colombo, the food on both of the latter flights was very good. The food during flight from ManilaManila to Doha was poor."
Plussat: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Miinukset: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Plussat: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Miinukset: "Everything was good."
Plussat: "Stuff is Fantastic, food is delicious, a lot of leg room, got to love Qatar Airways. No wonder they’re number one."
Plussat: "The ease of connection from New York to Nagpur. It was a breeze."
Miinukset: "My personal headphones (Beats) couldn’t be used in the headphone socket which was a bummer. Also, the only male guy in the crew was trying to solve some meal issues and was trying to tell the hostess how not to tell the passenger!! All of it could be easily conveyed discreetly but he seemed to be least bothered!"
Plussat: "comfortable seats good service"
Plussat: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Miinukset: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Plussat: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"
Plussat: "the room on the plane, the food, the service was all great ! I was worried about the international flight but Qatar made it a great experience!!!"
Miinukset: "I can't think of anything that was negitive"
Plussat: "Service was on point. The crew was very helpful."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Everything!!!! The best airline in the world!"
Plussat: "The crew who were dedicated to our row came by and introduced themselves individually. They came frequently to ask for anything I required. They prompty responded to a request call. The lavatory to passenger ratio for Business class was excellent and I never had to wait for more than a minute. The food was very good but there is room for improvement."
Miinukset: "Some of the bread and croissants were not really fresh. Fresh fruits were also very limited and not properly ripened."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Miinukset: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Miinukset: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Miinukset: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"
Plussat: "Excellent service. Good seats. I like the 3x3x3 configuration which make the middle seat bearable."
Plussat: "Economy treated like first class!"
Plussat: "Service & cleanliness."
Miinukset: "Nothing I remember."
Plussat: "Amazing airline with excellent crew and ground staff ever willing to help!"
Plussat: "On time, good crew, easy connection."
Miinukset: "Hard and tight seats for such long night flight."
Plussat: "The flight attendants were courteous and helpful, the flight left on time and even arrived early"
Miinukset: "Seat 10H, the transition from coach to business class could be designed a little better so the service carts don't hit the seat occupant when they move between cabins"
Miinukset: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."
Food wasn’t the best and on a long flight I wasn’t comfortable at all for half of my journey.
Flight was delayed for more then hour
Too many delays; flight displays should have better in heathrow airport. Also, fast lane security checkouts for short time connecting flights.
Plussat: "Crew was super polite and attentive. New modern equipment."
Miinukset: "The EROSNOW channel was very heavily cut and censored, I feel like I still need to watch those movies again somewhere to understand what happened."
Miinukset: "Legroom was no better than economy class"
Plussat: "Crew was amazing"
Miinukset: "The food needs a lot of work"
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Miinukset: "Unnecessary delay"
Plussat: "Perfect flight"
Miinukset: "Been perfect"
Plussat: "I flew with my sister who has disability. Check in was very smooth and the Spanish lady who checked us in at Heathrow airport took our hand luggage which was really nice as we could just take care of our wheelchair."
Miinukset: "BA should consider to serve complementary coffee and tea on board. Such a little thing, but could make a huge difference."
Plussat: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Miinukset: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Miinukset: "Too hot, meant to arrive 5 mins early but ended up 15 mins late as we sat on the runway for about half an hour without air conditioning."
Miinukset: "Once we got off the plane we had to go through security again and then rush through customs to get to our connecting flight. Customs agents wanted us to have our landing cards filled out before we got there but the crew on flight didn’t give passengers landing cards to fill out prior to landing and customs didn’t even have pens for us to fill our our forms. Super unhelpful and rude. Then our flight was delayed two hours which caused us to miss the train we needed out of the airport to West Jesmond. Thus forcing us to take a cab that was horrifically expensive. Super bummed on heathrow and British airlines. Would not travel through heathrow again."
Plussat: "The privilege of getting business class perks"
Miinukset: "The business class seats are economy class seats with the middle seat blocked, the leg space are same as economy."
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Plussat: "Nothing was good. It was really bad."
Miinukset: "1. The bags have been lost. They are located, but not yet delivered. All the kid's stuff, beach, personal things, gifts are still somewhere.. 2. IMHO: in Heathrow the Extra sequrity check point is unreasonable for the travelers from the US to Europe. 3 in the plane the person next to me was constantly coughing , NO MASK, it was flue. When I asked help to change a seat, flight attendant did not help."
Miinukset: "The plane was dirty"
Miinukset: "Decent seat comfort. 2hr fly. Great Alp scenery."
Plussat: "British airways allows a roller carryon and a personal carryon, even for this cheap flight."
Miinukset: "Traveling business class it felt as if I am traveling in city bus plane was so old seats were falling apart and above all the way ba staff most unfriendly people I was just imagining if this they do in business class what they must be doing in economy class I will not recommend any one to travel from Phoenix to Delhi on B A Jiten"
Plussat: "The steward was nice."
Miinukset: "I had to run to the gate during my connection in London. The plane had landed late. British airlines left my suitcase and didnt tell me until i arrived in NY"
Plussat: "Good, thanks"
Miinukset: "not many options in food n juice, I asked for cookies ( basic thing ) , was not available even. No option for Bollywood movies in entertainment as lots of Indian fly in this Delhi - London - San Jose"
Plussat: "polite crew"
Miinukset: "old plane, old entertainment systems, no updates"
Plussat: "Very punctual flight. Staff are very professional and attentive. The meals are lovely."
Miinukset: "The entertainment on offer, particularly the music, is quite limited."
Plussat: "Efficient boarding and friendly crew members."
Miinukset: "I booked via Lastminute.com and I was unable to check in online due to a system error. I called BA who said this is a fairly common issue with booking with some travel providers for BA flights. As a result I was only able to check in at the airport (which was 19 hours after I planned to check in online) and hence got a mediocre seat. This issue should be resolved, especially between such an established airline and such an established travel website. The entertainment is poor. The music available only caters for certain tastes (either it is ultra modern or classical) and the selection is markedly inferior to that of other airlines. The film selection is very limited."
Miinukset: "I am not a fan of flying it's just something I have to do occasionally."
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Plussat: "They had a lot of entertainment options"
Miinukset: "I was skipped over when they served dinner"
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Miinukset: "Tight seats ,almost missed flight due to second security check at heathrow"
Plussat: "A lot of space for legs"
Plussat: "The airplane was new"
Miinukset: "Check in Crew and service Unqualified personnel is running the operation I suggest they get some training g from Turkish airlines"
Plussat: "I enjoyed everything about my experience from booking through the airport, flight and customer service. Great job!"
Plussat: "The complimentary meal was very good and a decent amount of food that satisfied my hunger. Free wine."
Miinukset: "Having to pay for a cup of tea!"
Plussat: "Punctual, relaxing."
Miinukset: "No free refreshment, not even water."
Plussat: "The plane got to destination earlier"
Miinukset: "No in flight entartaiment"
Plussat: "It was short"
Miinukset: "Lost luggage - no one cared despite it clearly being lost at check in going down a broken bag shute. Plane was late. BA is losing their upmarket appeal trying to compete with cheaper airlines."
Plussat: "On time flight."
Miinukset: "Even charging for water is extreme. Boarding snafu as we already were security checked and passport checked waiting for our flight, the change in gate made us change terminal and redo all."
Miinukset: "No drink for economy, short fly"
Plussat: "Great service from the whole crew"
Plussat: "I wish the menu can be more kid friendly. I enjoy the food no my kiddos"
Plussat: "We didn't crash."
Miinukset: "No leg room at all. Felt like a sardine in a can. Not even water is free. Staff were horribly inefficient with the snack cart They finished 15 minutes before landing on a 2 hour flight!"
Miinukset: "Missing luggage"