Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Plussat: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Miinukset: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Plussat: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Plussat: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Miinukset: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Plussat: "Polite crew, food was pretty good."
Miinukset: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Plussat: "Faultless as per usual QA flights"
Plussat: "Friendly and genuine staff. Clean plane. Staff were well organised."
Miinukset: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Plussat: "All good thank you + food and crew and entertainment"
Miinukset: "All good thanks"
Plussat: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Plussat: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Miinukset: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Plussat: "Good service!! Good food!! Great staff!!"
Plussat: "quick eficient"
Miinukset: "long flight"
Miinukset: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Plussat: "Good leg room. Food was best airline food I've ever had....... By far"
Miinukset: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"
Plussat: "Good service, clean aircraft, friendly crew"
Miinukset: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Plussat: "I took advantage of the upgrade offer, and it was well worth it."
Miinukset: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Miinukset: "going with RJ in the first leg"
Miinukset: "- Leg Space is challenge"
Plussat: "Foods, crew are accomodating and all sevice facility are very good"
Miinukset: "Just update the movies regularly"
Miinukset: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Plussat: "Overall services"
Miinukset: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Plussat: "Good service but need to improve food quality and quantity."
Plussat: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Plussat: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Miinukset: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
Plussat: "Philadelphia-Doha was excellent and noticeably better than Doha-Bangkok. ood, service, condition of aircraft were all better in the PHL-Doha leg. I have done the trip a few times now so it is not a fluke. Odd that the Doha food (and I usually get the local dishes) is very so-so. I usually only take a bite or two. Not appetizing. The Doha-BKK staff was less professional as well. The trays of the main meal were left with the passengers so long, we passengers started to bring our own trays to the galley. The plane out of Doha was very tight so passengers in economy have that sardine experience. The cup holders did not work although they would have been useful."
Miinukset: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"
Plussat: "On general quite good"
Miinukset: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."
Plussat: "Food, seat OK, crew excellent"
Miinukset: "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."
Plussat: "Everything except food"
Miinukset: "More veriaty on music would be good"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Plussat: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Miinukset: "Not one of their newest planes."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "We enjoyed the comfort, food , staff and entertainment."
Miinukset: "The queuing for check-in, luggage control and plane boarding was much too long, 1 1/2 hrs +. The online check-in couldn't be used."
Plussat: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Miinukset: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."
Plussat: "Cabin crew friendly and efficient, great service"
Plussat: "Good service, plenty of entertainment options, modern aircraft."
Miinukset: "Plane configuration; seats were a bit cramped, knee space."
Miinukset: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Plussat: "Much of your service is excellent!"
Miinukset: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."
Plussat: "It was a long flight from US but was comfortable. Staff was courteous."
Plussat: "Like the friendly Crew ..."
Miinukset: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Miinukset: "We sat on tarmac for 3 hours with no explanation from the crew or cockpit. Because of the delay, everyone missed their connections in Doha. The crews could have jet a couple of the flights a little longer for people to make their flights. The desk was filled with people and was very chaotic. There were so many people working there but no one could give you a straight answer so it was very confusing. I had to wait at the airport for 4 hours to get it sorted and was given a food voucher for $50 for the entire stop over. I asked about a flight voucher and they laughed and said they didn't do that even though they were the ones at fault. The crew was nice and the food was good but I will never fly quatar airways unless they remedy the situation."
The entire team is very helpful
You made me miss this flight, you are stranding us in Houston, 4 1/2 hours from Dallas.
Professionally from a to b.
Awesome service, friendly crew!
Plussat: "Crew amazing, seats were comfortable."
Miinukset: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
Plussat: "Mediocre seats, very friendly staff."
Miinukset: "Better food options, more comfortable seats, easier access to wi fi"
Plussat: "The flight schedule was on time"
Miinukset: "See comments above"
Plussat: "Awesome cabin crew, amazing food, more leg room than European and American carriers. Amazing price. What else can you ask for in economy?"
Plussat: "Two things stood out. 1. The flight attendants were amazingly helpful in making sure the luggage was placed in overhead bins. 2. They gave out kits with a toothpaste and brush even for economy class! Nice service overall. Polite and efficient."
Miinukset: "Istanbul airport leaves much to be desired."
Plussat: "Airplane was clean, well-stocked with blankets and pillows, good in-flight entertainment. Staff was friendly and the flight was not crowded which made for a more comfortable experience."
Miinukset: "Limited meal options for someone with food allergies."
Plussat: "Great good entertainment n crew provided warm and courteous service"
Miinukset: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
Miinukset: "The flight was overbooked. We where forced to take another flight 6 hours later and in returen we where promised a 250 euro compensation and a 5 stats hotel to wait in. What actually happend is that we had to wait for 3 hours in a room without enoth chairs for everyone and then we got entry to the cheapest lounge at the airport."
Plussat: "They put me on a partner airline after causing my missed connection, so I witnessed nothing good about Turkish Airlines flight at this time."
Miinukset: "After a long saga with no help in making my connecting flight on the same Turkish Airlines, they gave me the boarding pass and told me my luggage was fine to carry on board for the partner airline they put me on. At the gate, that partner airline's reps (or Istanbul airport employees -- not sure) yelled at me that I had too much to carry on board and forced me to hastily check a bag with personal items I did not plan on checking. Needless to say, that also delayed my reaching the final destination even further because I had to wait for the luggage and it was already 1:00 in the morning in an unfamiliar and rough foreign city."
Miinukset: "There was a long line at the very hot sleeve leading to the aircraft, in Istanbul. If the ground team know that this is the case they should slow down the boarding at the gate. The sleeve at the destination, Venice, was air conditioned"
Plussat: "Staff is excellent very courteous 5star +"
Miinukset: "Seats comparing for business class is dated. internet very complicated,"
Miinukset: "Turkish Air lot my suitcase. I will never travel with them again"
Plussat: "Comfortable seats and friendly crew"
Miinukset: "Food could be better esp snacks"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Dessert, food, entertainment."
Miinukset: "Seats were not too comfortable."
Miinukset: "There was nothing I would need and did not get in this flight. I would definitely use the same airline and recommend to other people as well."
Miinukset: "Seating too tight/ crew staff members at Istanbul airport"
Plussat: "great food! competent crew. all efficient and good."
Miinukset: "an extra beverage service in the middle of the flight would be nice, but that's okay."
Miinukset: "Waiting 2.30 hr after boarding time and never got anything back from Turkish Airlines for wasting my time"
Plussat: "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
Miinukset: "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."
Miinukset: "Turkish airlines used to be airline offering good food, now you only get sendwich"
Plussat: "nothing really special"
Miinukset: "Food is very Poor Seats are cramped and uncomfortable"
Plussat: "Great service. Great food. Comfortable flight both ways"
Miinukset: "Making my long trip for 9 hours seating beside big fat guy takes his seat and half of mine, asking the crew to change my seat and telling me there is no space available and I can see there's free seats it was so rude, my back hurts me a lot this day and the day next because i was seating with slope."
Miinukset: "They refused to print my boarding pass when I made to the counter on time. Because I didn't have a boarding pass I could not make the flight and had to rebook for 3 days later"
Miinukset: "Good service"
Plussat: "Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight."
Miinukset: "No complaints"
Plussat: "Seatback entertaininment options were amazing. Food wasn't always designed for the American palette, but most of it was pretty good, and they put a good effort into it, unlike US carriers. Flight attendants were great. Boarding was organized and smooth."
Miinukset: "It's just hard to make a 14 hour flight in economy comfortable. Another inch or two of space would have helped, but I understand the tradeoffs involved in that. Baggage collection at IAH took about 30 minutes, but that may have been the airport's fault and not the airline's."
Plussat: "Good food"
Miinukset: "Rude customers in plane"
Plussat: "Some staff wer helpful"
Miinukset: "Mostly as a mother traveling with a stroller, they expected me to haul everything on my own. Stroller,car seat, child, two bags! They were impatient and impolite, unresponsive when I used the steward attendance call for water or to move my child's tray (for over two hours)... there was much I didn't care with this airline, from their customer call service (I filed a complaint) to the state in which my box arrived in Mumbai (again filed a complaint but no one folllowed up with me). I wouldn't recommend this airline to anyone, especially if traveling with a child."
Miinukset: "Lack of space for over 1.95m person, uncomfortable seats (seat can not be adjusted because the button was broken for the flight over 10hours!), old fashioned seats, no usb to charge any device."
Miinukset: "The security at the airport is a little too much. Once we landed at Istanbul we went through a security check point which took about 30-40 minutes. I barely made it to my connection flight . Then I went through another security check before boarding the plane. Unnecessary in my opinion"
Plussat: "Great crew, pleasant fligt"
Plussat: "Good food. Flight was on time."
Miinukset: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Plussat: "Food was very good. Was surprised we got a meal for a short flight"
Plussat: "I had heard that Turkish Airlines was very reputable and I'm glad it proved to be true! The Turkish food was nice, the in flight entertainment was great, the plane/ bathrooms were kept clean, the plane was full but not overpacked, even the kids got a "kids pack" :) Overall they showed that they were a good quality airline! My 14 hr flight was very comfortable"
Plussat: "The one episode of Modern Family from the one of the old seasons"
Miinukset: "The fact that it took 4 (in 4 hours) attempts and a request to fill out a complaint form that got the staff to switch the air back on on a flight to AFRICA!!! I was about to undress myself to stop sweating!! Seats are uncomfortable and TV selection outdated."
Miinukset: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"
Plussat: "THY is no doubts the best in flights and services. The place, seats, food, entertainment is top. My frequent choice! Crew is very friendly and responds to requests quickly."
Plussat: "I didn't eat the food because I have dietary restrictions but it looked decent."
Miinukset: "Checked bag got ruined, servie was terrible"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Miinukset: "My food was allready open. And the flight attendant who gave it to me was ride throughout the plane ride. No USB. :("
Tja… It was Lufthansa. A step up from SAS (whose pilot strike incidentally resulted in me being rebooked to LH), but still just middle of the road on just about everything. Front row business class side section, isle seat. Very little room for feet. Table also very cramped. Movie selection seriously lacking. Food was good to even very good. Wine selection as well - very nice.
The flight was canceled for no reason and never heard from them. Luckily Germany has an excellent train system to get us to Frankfort.
Lied and said the plane had left when I could see it at the gate. Every flight was delayed and lufthansa was the reason I missed my flight, but they had no remorse. They are declining in customer care and on timely departures
Lied saying it had already left when I could see the plane. And they were delayed.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "The crew was friendly and willing to serve."
Miinukset: "Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "Same as previous"
Plussat: "I loved the Awesome Check in lady from United airlines, her name is Sandra and she is pure awesomeness. I also loved the air hostesses for the care they have given me from the time I set foot On the plane until I left."
Miinukset: "The attitude of the Lufthansa gate staff was anything but welcoming. Reaching the gate for the Lufthansa flight was greeted with my name shout from a distance, and my apologise for being late were met with shrugs! Not only that, but my 3 checked bags are still in at IAD, I didn’t receive in CAI!"
Miinukset: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Seats were inordinately small Make sure to check the size of the seats on the flight you are considering before booking."
Plussat: "FRA to PHL excellent"
Miinukset: "I was rebooked into FRA from BSL without notification."
Plussat: "Crew was ok. Had to manage difficult passengers."
Miinukset: "No entertainment. Average food. Little space for legs."
Plussat: "The lunch served on the Munich to O'Hare segment was well above average for plane food. Like how the seat reclined. Inside temp was good."
Miinukset: "What's to like about today's airport experience, irregardless of the airline?"
Plussat: "Very well organized."
Miinukset: "Not Lufthansa but United."
Plussat: "flight was on time"
Miinukset: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."
Plussat: "Made up most of the time. Latrobe leaving due to queue."
Miinukset: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."
Plussat: "Great service, and plenty of refreshments."
Plussat: "The boarding procedure was fast and efficient. There was almost no waiting in line and the crew got the plane ready in minutes. Entertainment and food on the flight were both pretty good."
Miinukset: "Seats were not too comfortable. For long flights like this one, they could really use a bit wider and softer seats."
Miinukset: "They skipped me when passing out the food. They probably thought that I was sleeping, but they didn’t stop to ask."
Plussat: "Our next trip we may use the airline again but try a different series aircraft. The flight was smooth and on time. The crew was friendly and helpful."
Miinukset: "We flew economy so didn’t expect much, but these seats were VERY narrow. I usually will tuck my legs up on the seat to sleep. No way, this seat was simply hip width. No room to shift from side to side."
Miinukset: "This particular flight was delayed beyond reaching the next sep,so we have to rebook our flight threw Chicago in uncomfortable hurry."
Plussat: "Friendly staff amazing boarding experience"
Miinukset: "No vegetarian options for food"
Miinukset: "Flight to Fresno was delayed three times. Flight time was 6:21 and now delayed until 10:21"
Miinukset: "I missed my dlight from Chicago to Nashville because the flight was late"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Great crew service, comfortable, modern, captain kept us up to date and actually made up for the lost time on the delays to take off and got us nearly back on schedule."
Miinukset: "Food wasn't the best tasting, and made me sick."
Plussat: "Lufthansa flights are by far the best way to fly transatlantic!!"
Plussat: "Great crew, good humor and helpful!"
Miinukset: "Could have had more beverages served. But to many kids crying & screaming (not crews fault)"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "More leg room than the A330-300 we took to fly from Charlotte to Munich."
Miinukset: "The ground crew. One young employee checking the boarding passes in Munich was rude and condescending."
Plussat: "The flight was not fully booked."
Miinukset: "The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full."
Plussat: "my favorite airline"
Plussat: "I ordered gluten free meals on both of my longer flights and the crew seemed to have difficulty distributing them to the appropriate seats. My flight from Boston-Munich was fine but on my return trip from Frankfurt-Boston, I didn't receive a gluten free meal and the passenger behind me was given my gluten free snack."
Plussat: "Food TV movies service cab crew."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "I was seated in the emergency exit row, so it was nice to stretch my legs. The flight attendants were nice."
Miinukset: "The only bad part was some chaos at the baggage check. Things moved very slowly. After that, I was crying after saying farewell to a good friend, and the man working the security checkpoint said something in German I couldn't understand then mimicked crying in a crass way. I felt like he was making fun of me but couldn't be sure because I don't speak German. Terrible start to the flying experience, however the flight itself was smooth and pleasant."
Plussat: "The crew was especially cheerful and helpful. The food was surprisingly good for airline food. I have always had a good experience on Lufthansa and this trip was no exception."
Miinukset: "Some of the movie choices were a little dated."
Plussat: "Love being able to watch whatever I want on the entertainment screen. The crew was very considerate and helpful to passengers. This plane had the restrooms downstairs which really reduced congestion."
Miinukset: "The "dinner" meal was really not good. The lunch meal was OK. I remember much better food being served several years ago when I last flew Lufthansa."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "The flight was on-time and very smooth. Check-in and baggage drop were incredibly easy. I also liked the self-scanning of the boarding passes to board. Great number of options on personal entertainment screen - including movies, tv shows, and music that people actually want to listen to! Great flight overall."
Better food more confortable seats.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Slow boarding in Seville, no chance to check-in online🥺
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Miinukset: "The touch screen did not work properly"
Miinukset: "Friendlier crews"
Plussat: "This Transavia Airlines is not good at all."
Miinukset: "Many things cheaper does mean better."
Plussat: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Miinukset: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Plussat: "Confort and kindness"
Miinukset: "It was too cold"
Miinukset: "Still don’t have my luggage yet"
Plussat: "Excellent crew, good food & movie selection."
Miinukset: "The plane is so old..,"
Plussat: "very nice crew"
Miinukset: "my bagfage was lost"
Miinukset: "The KLM crew are always great serving and treating you. Well above many other airlines."
Miinukset: "Not being 1 hour late"
Plussat: "Good beverage service."
Miinukset: "Over an hour delayj for departure."
Miinukset: "They left my bag off the plane. Ridiculous."
Plussat: "Good for both."
Miinukset: "Bigger seats."
Miinukset: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "the crew was nice"
Miinukset: "Seat confort on long flights, leg rooms,"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"
Plussat: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Miinukset: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Plussat: "Good comfortable seat with extra leg room. Pleasant crew."
Miinukset: "Not enough leg room"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"
Plussat: "Light snack and complementary wine"
Plussat: "Friendly hostesses"
Miinukset: "Flight was delayed 3 hours"
Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Plussat: "We got a meal for a 1h flight only"
Miinukset: "No entertainment but normal for this type of flight"
Plussat: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Plussat: "Comfortable seats. Warm plane with happy staff."
Miinukset: "Maybe a second sandwich option for food, not everyone likes cheese."
Plussat: "Very friendly crew"
Plussat: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Miinukset: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Miinukset: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Plussat: "quick and relaxed"
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Plussat: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Catering is ok"
Miinukset: "Seats comfort really old school"
Miinukset: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Good cabin crew, Wi-Fi availability al through my trip.
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
Plussat: "La ponctualité."
Miinukset: "Variété des boissons proposées."
Plussat: "Very friendly crew"
Miinukset: "In-flight system had some errors"
Miinukset: "Advertised October Pink products but did not have them for breast cancer support"
Miinukset: "Our request for vegetarian meals got lost after a glight was cancelled."
Plussat: "Amazing crew and on time flight"
Plussat: "All went right namely the seats but the luggage condition is the worst"
Miinukset: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Plussat: "The whole crew is so kind"
Miinukset: "Delta made my whole first flying experience the best."
Miinukset: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Plussat: "Amazing crews!"
Plussat: "The cue lines per zone are the most brilliant idea!"
Miinukset: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Plussat: "The new movies selection, food was very good, staff more friendly than previous flights"
Miinukset: "Boarding always a problem on MEA we have to wait too long in the queue"
Plussat: "great food, entertainment and seat comfort"
Miinukset: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."
Plussat: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Plussat: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Miinukset: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Plussat: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Miinukset: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Miinukset: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Plussat: "The Air France service was ok. Got me to my destination on time and alive."
Miinukset: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Plussat: "Not much but the staff"
Miinukset: "No room, boarding was slow, zero bag or legroom"
Plussat: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Miinukset: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Plussat: "Onboard crew was friendly. Dinner was good"
Miinukset: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Plussat: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Miinukset: "I just expected better toilet bag for business but what was given out was just basic."
Miinukset: "Please see comments above about this flight."
Plussat: "Fine for a 45-50 minute regional flight."
Miinukset: "Wouldn’t be great for long-haul flights."
Plussat: "La entrada"
Miinukset: "El resto de cosas"
Miinukset: "The flight was late, real late."
Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."
Plussat: "Food was excellent and crew was very nice."
Miinukset: "Could not check in online before my flight and no zones to board just line up and go apparently."
Plussat: "Got pillow, blanket, headphone and eye cover"
Miinukset: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Plussat: "Good boarding procedure."
Miinukset: "Nothing much to add for a short journey."
Plussat: "The check in process was much better in the CFG airport than SFO. Very organized."
Miinukset: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Plussat: "the Airline"
Miinukset: "The Airport, Security, Boarder control."
Plussat: "Flight went smoothly"
Miinukset: "Flight left late The seats are small and crowded There are no entertainment options"
Plussat: "The flight attendant was very nice to me. TV was very good. space was enough ."
Miinukset: "We had to pay for wi fi."
Plussat: "The food was good."
Miinukset: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Miinukset: "Food and coffee were cold. Service on AF is getting worse."
Miinukset: "Delay over an hour"
Plussat: "Crew are efficient and friendly."
Miinukset: "Very small plane."
Miinukset: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Miinukset: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
Plussat: "The seats were comfortable."
Miinukset: "The bag did not arrive. It stayed in Paris even though my first flight was on time. Connecting at CDG was a negative experience. Not enough time and unfriendly staff at the security check."
Plussat: "Professional and helpful crew."
Miinukset: "Food - two meals, one "hot pocket" item in each. Was not good. Noise level in the back of the plane from engines, very loud. Difficult to hear with headphones, volume very very high. Tray table was difficult to latch, recline feature of seat did not hold in place, bounced."
Plussat: "should let first board passenger in rear rows and not everybody together."
Plussat: "Friendly crew, this is just a shuttle service. Not much to write about"
Miinukset: "They wouldn't fill my water bottle, gave me two plastic cups instead...."