Fast, good loads in and out, totally worth of price.
I and my family got treated in an unfairly way upon check in! It was my first ever time to travel with Ryanair even though I travel 35 to 40 trips a year. I printed all paper for my trip from Dubai to London to Leeds and York in UK and then all paper for my trip to Italy incluyding PCR tests, hotels and trains. However, I couldnt check in online with confirmation email I received from Kayyak so I thought its ok I can just go to Ryanair desk on arrival to airport to check in. On arrival to Ryanair desk, the lady I spoke to wasnt professional and in fact was very rude. The minute she knew I didnt check in online she looked at me and asked me to pay £55 each to check in and when I asked her nicely to check with her supervisor if anything can be done to reduce charges she said to me "I'm the manager today and nothing you can do otherthan paying the £55 for each one of you!". I had to pay £275 for the 5 of us and when I said to her I'll send a complaint about this she said I dont care I dont work for Ryanair!. The delay she caused us to check in made us not making it to plane ontime and that made the situation even worst. I had to pay another 1100 euro on airfrance to make it to Rome. I'm just hoping that you can invistigate this case and then let me know the outcome. Kind regards, Ismat firstname.lastname@example.org +971561855581
Miinukset: "The seats could have been more comfortable. Lots of people were separated from their party because they refused to pay to book their seats. One man had two small children and his wife was seated in the rear section. Some common sense when organising seat allocation please!!"
Plussat: "nothing canin was good"
Plussat: "Flight attendant was wonderful, and extra helpful!"
Plussat: "Once we boarded, we had to wait 45 minutes to take off. Apparently, there was a problem w/ air traffic control, but no one said anything until about 25 minutes of waiting."
Miinukset: "The flight crew in the cabin were very unfriendly and not the least bit helpful."
Plussat: "The crew is friendly"
Miinukset: "The Nicole and Dime! The waiting, the process to check in, the airports they use."
Plussat: "I miss my flight from Trieste to roma today."
Miinukset: "Terrible customer service."
Miinukset: "Have to take the bus from aircraft to terminal."
Plussat: "The flight seemed quick"
Miinukset: "There was a delay"
Plussat: "On time."
Miinukset: "Can't choose seats without a fee"
Plussat: "It was on time."
Miinukset: "A bottle of water is expensive and by the time you pay all the fees, Ryanair is no longer a low cost option."
Plussat: "The food options were pretty good."
Miinukset: "The seats didn't move back at all!!!"
Plussat: "Crew was friendly. Boarding was easy. Coffee was good."
Miinukset: "Minimal leg room. No where to put books or magazines."
Plussat: "Still have not left London"
Plussat: "Liked absolutely nothing."
Miinukset: "The staff was rude and took every opportunity to scam more money out of the passengers. I will never recommend Ryanair to anyone. Never have I been so disappointed in a travel experience. I'd rather be dragged off a United plane than ride Ryanair again."
Plussat: "The flight left on-time. The plane had 2 entrances so that helped with boarding."
Miinukset: "Seats didn't recline. No entertainment of any kind."
Plussat: "Too small of seats"
Plussat: "The crew was cordial."
Miinukset: "Takeoff was delayed by 1 hour due to what seemed like a totally preventable clerical error (in pairing a piece of checked luggage and a passenger). This delay reduced our transit options on arrival and also inconvenienced our host. The flight was overheated and uncomfortable. At the freight-level prices, I wasn't expecting food or entertainment, and I was aware the flight would be full, but I was expecting at the least a functional temperature control or effort to use it. Especially during the hour we idled on the tarmac prior to takeoff."
Plussat: "not much"
Miinukset: "We had a 9:15 am flight, we had bought one 15kg luggage for check in beforehand and we each had our own carry on (group of us 3) given that we had an early flight and it took us over an hour to get to our airport we had very limited time to get through check in and security to board our plane. Upon access to our boarding gate they would not let us in due to the size of 2 of our carry on. We understand it is policy for them to fit into the carry on fitment test in order for it to be free so we were then directed to pay extra for our carry on and have them checked in. By this time it was 8:40am, the person in charge for checking in luggage said it was closed and to let the boarding agents know that we can get through. Although we told them this (lots of going back and forth wasting more time) the boarding agent said it didn't matter and we needed some sort of proof that they said it was ok. We had no idea what to do then since they wouldn't let us check in our carry on nor get through the boarding gate & pretty much getting brushed off whenever we tried to ask if there were any other options. Finally by 8:50 we decided to take out some items and carried them. Through the security line we see a lady with a carry on almost twice the size of ours! Very frustrated with how things were dealt with considering they knew our plane was about to depart, our experience was a complete nightmare & will most likely not be flying with Ryanair again"
Plussat: "Cheap flights mean nothing for comfortable!!!!"
Miinukset: "Seats don't recline"
Miinukset: "We pay 135 euros por Boarding Passed and a piece of luggage very small. What an INSULTED!!!!. We felled abused and assaulted. NEVER more... What a mistake. We are Frecuently Travel around the world and we telled that to aour friends. Again????...No Thanks!!!"
Miinukset: "Paid for priority boarding and reserved 1st row seats to be as stress free as possible. They had a priority line and a regular line and took both lines at the same time and herded us onto a bus. I ended up getting on the plane after 30 people who didn't pay for priority and finding room for luggage was a mess. You have to jump out of your seat upon arrival to try and gettting back to your luggage. Just know that Ryan Air is a cattle car. Seats are small and padding is long gone. I frankly expected that, but didn't anticipate the priority fee being a fraud."
Plussat: "It's a cheap flight and I was only traveling with a carry on."
Miinukset: "I don't understand the mandatory online check-in. While traveling you don't always have wifi and it can complicate check-in. I paid 50 Euros to check-in at the airport. Boarding can also be a little chaotic between priority and other. It's not worth it to buy priority, it doesn't make much of a difference."
Plussat: "They didn't lose my luggage"
Miinukset: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Miinukset: "I hate ryanair"
Miinukset: "Checked bag charge was ridiculous."
Plussat: "The ticket was cheap."
Miinukset: "We had a RT from Rome to Athens. When we returned we arrived at 11pm with a flight at 6am. I had intended to go to a hotel 0.2 mile away, but when we got there and I found out I had to pay a min $50 fee to the cab to leave the airport, I balked. We considered just waiting it out in the airport; until midnight when they suddenly cleared the airport of all the people waiting for transfers and had everyone wait outside on the sidewalk (no seating or anything). I was in shorts and it was 45F. Sigh. Both going to and coming from Athens boarding was more like a riot. I was told it was because Italians were hot blooded. Whatever. I awaited bloodshed. My mother is 73 and we had asked for assistance with boarding. We waited as people filled the hall, surrounded the podium, and slowly were shoved on board, and still no wheelchair or assistance. We kept being told to calm as the gate closed and the departure time passed. Eventually a very nice man got mom loaded like cargo and it was kind of fun, but I didn't get the impression that the airport or Ryanair were a particularly well oiled machine. As usual, arm + leg for baggage. No free drinks and teh entertainment was a non stop cavalcade of sales from the overhead of everything from perfume to lottery tickets. If I had a long trip in a city and wanted to take a short jump to a Ryanair city with my skivvies in my purse, this is a great airline. It's crappy in every way, but cheap. But, if you want a suitcase or food or a seat that doesn't worry you about it's cleanliness and give you leg cramps for weeks, pony up for the extra."
Plussat: "Very comfortable ride and great inflight service"
Miinukset: "Poor organization during the boarding time."
Plussat: "The timing of take off"
Plussat: "The crew was very good."
Miinukset: "No entrainment at all very boring."
Plussat: "The service was quick and easy, the plane seats were not too squished together, and they were accommodating to everything people requested of them."
Plussat: "On time, good staff."
Plussat: "Price of ticket."
Miinukset: "Charging customers expensive fees for snacks. And having to pay 60 euros for a 20kg checked baggage. It's just rediculous."
Miinukset: "had to pay E.45 extra at the counter because "didn't pre-check online", which feels like there is no point in even trying to use cheap tickets if they charge you for extra things without a warning"
Plussat: "La puntualidad."
Miinukset: "Nada considerando que es una empresa de bajo coste."
Plussat: "The crew was great, and the flight was on time."
Miinukset: "The seats did not recline and there wasn't any entertainment I.e. movies, t.v. shows or music."
Plussat: "That the plane didn't crash."
Miinukset: "Strict baggage rules, uninterested attendants"
Miinukset: "The flight was okay with just a bit of delay which is normal. But I have to say I would never get on any Ryanair plane if the same pilot is in charge! Had the worst landing ever."
Plussat: "Price. This airline had the best fares fire traveling within Europe"
Miinukset: "Loong and super slow boarding line."
Miinukset: "The price water was 3 euros!"
Plussat: "Virtually nothing"
Miinukset: "Outrageous baggage fees. Three separate lines just to check in - not to mention long boarding line. Uncomfortable seating. Plane engines refused to start for 40 minutes so no air conditioning on a full flight until we actually took off."