Great leg room and very clean plane nothing could be better 😁
Plussat: "Smooth flight. Perfect service."
Plussat: "yes. It was perfect."
Miinukset: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Plussat: "The crew, plane and airport was great!"
Miinukset: "Part of our luggage was disassembled and not delivered to the final destination."
Plussat: "The crew, plane and procedure was all great."
Miinukset: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."
Miinukset: "The crew might be greeting passengers onboarding."
Miinukset: "Sēdvieta neērta un nepiemērota gulēšanai."
Miinukset: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Plussat: "Food offered on flight even though short trip"
Miinukset: "Was delayed so being on time"
Plussat: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Miinukset: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Miinukset: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Plussat: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Miinukset: "Flight was delayed"
Plussat: "Helpful crew"
Plussat: "Absolutely nothing"
Miinukset: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Plussat: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Plussat: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Miinukset: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Plussat: "most of the crew were polite and helpful"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Plussat: "staff were polite, helpful, and efficient"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Miinukset: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Plussat: "Good service, good connection in Riga! Perfectly on time!"
Plussat: "Quick boarding, pleasant crew"
Miinukset: "Small propeller plane with very limited room, no in-flight service,"
Plussat: "New planes"
Miinukset: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Plussat: "Nice crew"
Miinukset: "Please give out water for free"
Plussat: "If water was free it would be better. Other than that everything was fine"
Plussat: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Plussat: "Everything was excellent"
Miinukset: "Nothing. All was good"
Plussat: "Easy for my friend and I"
Miinukset: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Plussat: "On time boarding and departure. Clean plane and friendly staff."
Miinukset: "Nothing, all was good."
Miinukset: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Miinukset: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Miinukset: "I needed to cancel the flight a month before, and I got no refund"
Miinukset: "No food or entertainment."
Miinukset: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Plussat: "Brand new aircraft Wider seats as normal Good selection of food"
Miinukset: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Miinukset: "Who charges for coffee, jeez"
Plussat: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Plussat: "It was very easy to print boarding pass."
Miinukset: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Plussat: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Miinukset: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Miinukset: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Plussat: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Miinukset: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Plussat: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Miinukset: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Plussat: "Clean and modern airport in Riga Baggage well handled on connection"
Miinukset: "Uncomfortable, cramped."
Plussat: "I liked absolutely nothing!"
Miinukset: "I didn't like anything about AirBaltic and will never fly with them again!!! If you can avoid them, do yourself the favor and do so. They forced me to check in my bag at the gate claiming that my luggage was too large to be a carry-on, even though I have traveled the world with the same carry-on and the person at the check in counter did not mention anything about the size of my carry-on when I checked in for this flight. This seemed like a stupid pathetic scheme to get more money from their customers. The in flight experience proceeded to be even more pathetic: they don't even serve you water, you have to purchase even such "luxury". What kind of airline doesn't even offer free water to their customers??? It is simply called a human courtesy! This was by far the most pathetic airline business I have ever come across."
Plussat: "Very efficient"
Plussat: "In flight entertainment"
Miinukset: "Insufficient staff to check people in. Over 1 hour delay; no updates were made to the flight boards on the airport. No complementary food or water was provided on this 9.5 hour flight. Landing was bumpy and nerve-wracking."
Miinukset: "Flight was delayed. Flight was uncomfortable. Seats are too small. Food was whatever (one meal and one snack for a 10 hour flight). Luggage was lost."
Plussat: "Since I'm short, I had enough leg room but the chairs could recline just a bit more"
Miinukset: "Many things could have been better. When everyone was at the gate and the staff was making announcements, no one could understand them. Was muffled. Even my friend who speaks fluent Spanish couldnt understand the announcements. The second problem was that it took so long to board. We had to take a"
Plussat: "See comments on other leg."
Miinukset: "See comments on other leg."
Plussat: "Plane condition was decent."
Miinukset: "Not particularly clean. Completely ignored all boarding procedure. Poor IFE options. Very cramped seats. Rip-off luggage fee structure."
Plussat: "Crew was friendly but a little impatient at times but helpful. The head rest on the seat was good."
Miinukset: "The coach seats were narrow and not super comfortable, no room to store under seat. The food options were limited, not even water offered for free. The de boarding process and getting baggage was a mess, I didn’t get out of airport for two hours and very little updates from the airline"
Plussat: "Crew was lovely"
Miinukset: "I didn’t understand the booking process and that you have to pay for everything separately (choosing seats, luggage, boarding class, etc). I will be a better consumer now."
Plussat: "Pilot amazing, crew pleasant"
Plussat: "Nothing much"
Miinukset: "No food served No drinks served Rude crew Entertainment system didn’t work"
Miinukset: "My hot snack order took like 40 minutes to arrive. They mistakenly gave mine to another passenger who did not order it."
Plussat: "The only male flight attendant was very helpful and polite."
Miinukset: "The rest of the crew were inattentive and rude. It was bad enough to be delayed an hour, but the inattentiveness was ridiculous. I placed an order for a beverage, a pack of crisps and a set of headphones at the beginning of the flight. I didn’t receive them until almost 3 hours into the flight. I figured they were busy with meal service and what not in the beginning of the flight so I was patient, and I saw some people receiving their orders kinda late as well. After the 2nd hour, I started clicking the call attendant button. The female flight attendants walked by multiple times and ignored my attempts to flag them down. Finally, the male attendant came over and resolved the situation, but by then we had been in the air for 3 hours. Worst service I’ve experienced on any airline. Also, for a plane called a Dreamliner, those seating arrangements are a nightmare for anyone over 5’8”; I was uncomfortable the entire flight. It’s a plane, not a bus in a third world country; it’s shouldnt be that damned cramped and crowded."
Plussat: "The plane was comfortable, clean and modern. The seats were not cramped. It was possible to sleep on the overnight flight without interruptions from the crew. The pilot was funny and helpful and landed the plane so smoothly that I didn't even know we had landed!"
Miinukset: "Lack of clarity about baggage charges. I had to pay 93$ to check my single bag. It was not well explained that paying for the bag online was going to be cheaper. Felt like a scam."
Plussat: "No turbulence"
Miinukset: "Everything had to be paid for. A sip of water, a snack, they do not provide meals like every other transatlantic flight. The flight was delayed 3 hours and hopefully my connection wasn't also delayed. Very uncomfortable seats and also had to pay for blankets."
Plussat: "The flight crew personnel were friendly & helpful. Seats were fine, there was enough space. We were majorly delayed but so glad that they did not cancel the flight."
Miinukset: "The flight left almost 5 hours late, and we were just hoping it would not be canceled, as the staff at the airport would provide no information for over 4 hours. It caused some panic that we would be stranded as there was not another flight (from Paris to LA) with this airline for 2 days! It was hard to believe that the airline staff would tell us nothing, as somebody knew what caused the delay and if it was likely that the flight would go, right??!"
Miinukset: "The seats are wider than coach and you have more leg room but they aren't very comfortable. No back support and I felt like I was always sliding off my seat. My footrest didn't work properly, and my husband's didn't work at all on the flight to Norway. The food was limited and really bad. In fact, my husband got sick from the chicken he ate, and the steak I got was like a grey eraser. I took one bite and threw the rest away. They didn't have enough food to offer me something else (remember, this is premium economy), and the flight attendant was irritated and short with me. They don't have any pillows on the flight and the "blanket" they give you is basically a sheet folded in two sewn together, and doesn't keep you warm at all. I felt like I was on a discount airline, but I didn't get the discount! I will not fly with Norwegian again."
Plussat: "Food, price, and long stay in Oslo to give time to enjoy city"
Miinukset: "We were staying in Oslo for 21 hours, but we thought that the checked baggage would stay at the airport. Instead it came out at baggage claim. We even asked the Norwegian staff multiple times whether we have to pick it up in Oslo; they said, 'No.' They said that it would remain at the airport. When we got back to the airport we had unnecessary stress of finding our luggage in some unclaimed baggage office. We almost missed the flight. Norwegian staff needs to be knowledgeable about how baggage is handled."
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Miinukset: "Narrow aisles. Disorganized queue when boarding. Flight delayed without giving any information about the delay"
Plussat: "Really pleased they fly to Austin,Texas direct from London. They give a very cost effective alternative to BA. We upgraded to Premium for a reasonable fee. We liked the masses of leg room but on a night flight it is impossible for the middle/window passenger to escape as all seats are back with footrests extended. The cabin crew were very good. The plane was new and very clean. Roast beef salad for breakfast was tasty if unusual."
Miinukset: "Low cost premium is rare, and some cost cutting is understandable. That said....Premium seats weren’t that comfortable. I’m not too tall (6 feet) but they didn’t support my back well. There was no music entertainment so ensure you bring your own. There is plenty of power. The film selection is the same in both directions and pretty limited. Not a problem if you are sleeping though. Note: When upgraded you don’t seem to get all your prepaid extras refunded and we couldn’t choose our seats in Premium. There is no business lounge in Austin. (There was in Gatwick). The Norwegian app never linked to my reservation automatically. Some synchronisation work required there. Unlike other premium flights the drinks service was pretty limited. I didn’t enjoy eating out of a cardboard box, but the food was tasty."
Plussat: "After reading other reviews of Norwegian Air, we expected indifferent flight crew, strict carry-on restrictions and low cabin temps. So we came “prepared” for our overnight long haul flight, but it turned out the cabin was fairly warm and the young flight crew from Norway, US, France and Spain were even warmer. They were all merry, super responsive, and went out of their way to offer assistance. Although we hadn’t pre-ordered food, they gave a sandwich to my ten-year-old, and then when they had a few left over, they gave them to us (the parents) and others. They are either a new crop or they’ve gotten re-training since previous poor reviews. Also turned out layered clothing was enough and we wasted carry-on space bringing small blankets, not that they cared very much that we brought a regulation size carry-on plus a slightly-too-large personal item each (never measured), PLUS a paper grocery bag half-filled with snacks. So we went over our limit but there were no issues, and the overhead bins in the Dreamliner were NOT full. Maybe on other planes, or if you’re among the last to board, it might be different. Also, on-board blankets were only $5 to purchase (not “expensive” as we’d previously read.). Seats were certainly tight, but all coach seating is these days, and overall... a great flight experience. ALSO... they have a handicap accessible bathroom on board, and provide crew to push the aisle chair as needed. Awesome."
Plussat: "We love the price, the schedule and the leg space."
Miinukset: "I think water would be a basis need to provide rather than purchase for 9 hour international flight."
Plussat: "Flight was on time, and comfortable."
Miinukset: "They had no sandwiches to buy, only chips. And pretty bad chips, at that."
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "It was not full...which made extra room for us."
Plussat: "New plane with good entertainment system"
Miinukset: "Worse cabin crew I’ve seen on any airline Extremely unfriendly and short with passengers Same on outbound flight. For this reason will never use that airline again."
Plussat: "Nice flight on a very nice plane."
Miinukset: "Baggage handling on the way back was rough. Wrecked my new suitcase."
Miinukset: "Since I didn't order food I cannot comment."
Plussat: "Price of the ticket was good Modern plane Clean plane Friendly cabin crew"
Miinukset: "The flight was full The seats in economy were small"
Plussat: "The plane was nice and cool, and the music was a nice touch."
Miinukset: "The seats were very crowded, little to no leg room available, and the movies kept crashing every time I tried to watch them."
Miinukset: "You, it was you."
Plussat: "New plane"
Miinukset: "Six hour delay. We boarded the plan at 4:30am after waiting in the airport since 7pm. They just gave us a $17 meal voucher. Plane didn't have blankets because they didn't have time to load them. Had to pay to check a bag even though it was an international flight. Just the worst experience ever. I'll pay double to avoid this next time."
Plussat: "Staff were very helpful and thoughtful during the flight."
Miinukset: "Boarding handled poorly, stuff in standing-room-only and they boarded privileged members and families before disabled people, causing those of us who can't stand long to... stand a long time in line."
Plussat: "Its very cheap! But its a typical no-frills airline that doesn't give you food, extra leg room, etc. The woman at the check in line was super nice, though, and gave me a seat in an empty row."
Miinukset: "They didn't give us any (free) food for a flight from Providence to Dublin. You have to get your carry on approved by the check in desk first, so you can't go right through security even if you've printed out your boarding passes."
Plussat: "seats were comfortable, the hot food meal was okay"
Miinukset: "The cabin service and crew members on 2 of the 3 Norwegian flights I've been on this past month are the rudest I've ever experienced.. They were snappy, impatient, not communicative about the handing out of hot food, and also I heard one of them talking very negatively about other passengers. I understand that it's a service industry job and dealing with customers/passengers can be difficult at times but it's really unattractive to do it directly in earshot of other customers. The price is great for the flights but I'd really rather not travel Norwegian again because of the attitude of the service team. Really, the worst. The breakfast meal was pretty unsatisfactory. The cold wraps are not appetizing and the juice is just super sugary, kind of garbage quality."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Miinukset: "Rude, no announcements"
Plussat: "You randomly bumped many of us when your plane had trouble. Left us in Stockholms airport hotel while my non refundable Nice hotel went empty. Took hours for you guys to make a plan. Then next days flight was 2 hours delayed. Literally spent 24 hours in an airport or plane for a 3 hour flight. Miserable customer service. No human customer service at the airport. No way to get thru on phone. No way to contact online. Terrible experience. J Raj"
Miinukset: "Read above."
Plussat: "The airplane was clean and the flight crew was friendly. There was a decent amount of space in the seats and there was enough overhead space for carry-ons."
Miinukset: "There was no complimentary snacks but that is typical these days, I suppose."
Plussat: "friendly and courteous"
Miinukset: "Didn't know food had to be pre-ordered. 9.5 hour flight. Luckily I had a meal included from Kayak but the person next to me had nothing. Very awkward."
Plussat: "plane seemed rather new."
Miinukset: "WiFi did not always work."
Plussat: "I have never heard of this airline and was pleasantly surprised at their professional and kind service. Hope I can travel with them again."
Miinukset: "As above and I was pleasantly surprised also by the cartoons on the drop down screens that were good for all ages."
Miinukset: "NO WI-FI"
Plussat: "Loved everything about my flight. It left and arrived on time, crew were very polite, food selection looked great( I didn't purchase anything), and my check in & arrival process was smooth."
Plussat: "New plane with plenty of cool features."
Miinukset: "At times staff is more concerned with upselling than making it a pleasant experience. I was mostankenly not gove my food and was asked"
Miinukset: "Left my gifts on the plane. Claimed they couldn't find it. Then they lost my luggage."
Plussat: "Amazing crew, comfy flight, good movies, time flew"
The crew is always so flustered. The crew took a couple’s stroller at the plane door and when we landed in Paris they told them to go to baggage claim to get their stroller. The couple said the stroller should be brought to the plane door and asked how they expect to carry their baby son with several pieces of hand baggage. It was a mess to go to baggage claim as well. The crew is no help, the cabin is hot and stuffy. You don’t expect much with low cost carriers but that crew should have helped this couple for Christ’s sake, I mean come on, this couple bought front row seats to make sure they could make things efficient for their baggage and son, but the crew did absolutely Jack sh^t for this poor couple. My god. That stroller should have stayed on the plane. The crew should have made some customer check their baggage there or even the crew’s space for stowage should have been used. Shame on Vueling
Lots of space in the airplane, Crew is good. Plane delayed by an hour, I took the early morning in purpose to avoid these problems.
Got to the airport 2.5 hours before the flight but had to queue so long for the compulsory bag drop that we had to run for the gate. Really unpleasant experience.
Vueling looks very professional. There is an extra layer of safety about COVID I feel there is always a big risk of a delayed flight with Vueling. (That what’s the case) Otherwise, pleasant flight
Plussat: "It felt like a top airline, fast boarding, great service."
Plussat: "Food and entertainment were ok but crew was rude and lazy and we had multiple delays. I was told to get in line for boarding and then stood there another hour. It was very poorly disorganized and did not come into contact with one nice crew member"
Miinukset: "Check in was not available and had to fly standby despite having reservation."
Plussat: "Seats comfy plenty of room"
Miinukset: "The delay which was no fault of Vueling"
Miinukset: "Carry on policy is ridiculous"
Miinukset: "Was an hour late."
Plussat: "Quick flight - friendly staff"
Miinukset: "Did not make my flight as the first flight was delayed over five hours. After calling the 3rd party (kiwi) that kayak sold the ticket through, they were extremely unhelpful and could not accommodate me at all to try to get me on a flight to make my work obligation. Needless to say I missed the meeti"
Miinukset: "The boarding process could be better"
Plussat: "It was very busy at the couñter this morning but the staff made sure everyone got on their flights. Thank you"
Miinukset: "I missed it because of shitty transportation in Paris"
Miinukset: "The flight was delayed for an hour which made me late for where i needed to be"
Miinukset: "Plane late Check in late What a joke first time flying with this joke company"
Plussat: "The staff"
Miinukset: "After initial flight was delayed, we were refused check-in stating "the gate has closed" even though the flight was delayed for about an hour and we were there 25 min before the original set off time. We had to pay for a new ticket, which was also delayed, where boarding didn't start until about 40 min after stated time, and set off and hour after stated time."
Plussat: "Seems they dont care others customers who do not speak Spanish...!!!!"
Miinukset: "Poor serrvices and attitutes towards other race/ Asian American"
Plussat: "It’s a quite flight and good space"
Miinukset: "No billows at the chairs"
Miinukset: "The second time in one month that the planes takes off with almost an hour of delay without anyone giving any explanation"
Miinukset: "At the check in gate the man made us pay for the luggage we carried on the plane"
Miinukset: "We arrived more than 2 hours too late - this on a 2 hour flight. This can happen - but flight history shows that this flight is too late every day. The seat pitch is the worst of all low-cost airlines in Europe. Also the plane needs a renovation. We are flying regularly low-cost airlines. But non of the competitors is so expensive. Vueling can’t be recommended."
Plussat: "La compagnie a tenté de prévenir régulièrement du retard, par sms et mail."
Miinukset: "Retard de plusieurs heures, un voucher de 6€ censé permettre de « dîner » à l’aéroport... rien à boire ni manger une fois dans l’avion, et pas de compensation une fois arrivé à Paris CDG où nous en avons eu pour 45€ de Uber pour rentrer puisqu’il n’y avait plus de RER..."
Plussat: "There were assistants guiding me through the check in process."
Miinukset: "They lost my suitcase"
Plussat: "Quick flight"
Miinukset: "Everything else! Where am I supposed to put my legs?"
Plussat: "Difficult to say, probably just returning home"
Miinukset: "1. After 4 hours in line in front of the boarding desk (I was between the first 10 people in line) due to a flight delay, when they began boarding they decide to start from the 15-31 rows. As I was on the 6th row, for which I payed an overprice when buying tickets, I eventuallypassed frome the first 10 people to be boarded to the last one. 2. As a consequence of point 1. As I arrived in front of the airplane door, the crew said the remaining luggages couldn’t be boarded with us because there wasn’t anymore space in the lockers. 3. The crew was very unprofessional. So, in the end, after paying more for first rows tickets and after being one of the first people in line to be boarded, because of poor organizarion I ended as one of the last to be boarded and without the right to bring with me the personal luggage. A nightmare"
Plussat: "crew was friendly and timely ..providing regular snack/beverage service on a relatively short flight"
Miinukset: "beverage/snack service should be complimentary like itbia on most other flights"
Plussat: "Good cheap no frills price"
Miinukset: "Having to stand in line for almost one hour to board.Would have been better to let us remian seated instead of calling us so early."
Plussat: "I got to my destination"
Miinukset: "Kiwi overcharged me for my luggage inappropriately"
Plussat: "The electronic check-in was breathtakingly simple but this airlines excels at optimal usage of available space - to the extreme discomfort of its clients. I am of average height and my flight was an exercise in pain endurance."
Miinukset: "Zero legroom"
Plussat: "Assigned to row 2."
Miinukset: "Checkin took 1 to 2 hours!"
Plussat: "We finally got to Rome"
Miinukset: "Flight departed three hours late, apparently due to bad weather earlier in the day. No information available at the airport. Kayak told me the delayed departure time long before the airport display or information counter personnel. Long boarding - had to be bussed out on the tarmac and waited again to board inside cramped bus. At Rome, luggage took one hour to arrive on the very crowded belt. Terrible treatment."
Plussat: "Professional, clean aircraft. Overall very good."
Miinukset: "Small. Narrow seats. Late flight"
Miinukset: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."
Plussat: "Exactly what I expectedfor a discount airline seats are a little small legroom is a little short same as you always get on all the other"
Miinukset: "For a big guy this was an extremely tight fit"
Plussat: "Somewhat friendly crew."
Miinukset: "We had to pay extra to check-In our luggage only for Vueling airlines to lose my friends luggage. They did not even make us feel like they would do everything possible to find it and it ruined the rest of our trip. My friend ended having to buy everything from underwear to shoes to clothes. Not only did it take time and energy to find clothes for her but it was very costly. I've flown MANY airlines and have never had deal with lost luggage so I was expecting more from the airline to do everything possible to located it or compensate us for their mistake, especially when we had to pay an additional $50 USD to check-in our luggage (that ultimately ended up lost). I would not recommend this airline."
Miinukset: "EXTREMELY cramped. Worst experience since Ryan Air."
Plussat: "Boarding was easy and prices were great"
Miinukset: "Baggage check was slow and no room in the seats. My knees were jammed into the seat in front"
Miinukset: "I had to pay €129.00 for an extra piece of luggage a a service free of €162.00. The crew was unfriendly. They did not say hello nor did they say good. Last but not least, they did not provide me with an entry form."
Miinukset: "Very cramped. No leg room. No seat pockets."
Plussat: "Nothing. I am emerald and this was a hideous flight."
Miinukset: "It was late. It was packed. It needed busses at both airports. And it took 1.5 hours to get my luggage. Never again."
Miinukset: "The leg room is much too tight. The tall female flight attendant did not seem friendly at all.I watched her and she seemed annoyed at the older Muslim travelers. Her entire demeanor was sour and she did not smile."
Miinukset: "Staying in airport for six hours"
Miinukset: "Flight took off late...someone in seats.. luggage did not arrive with plane... we were told different things.. were given wrong gate number.."
Plussat: "On time"
Miinukset: "Seats were soooo small"
Bus boarding so don’t quite understand how they can charge for priority boarding, one for trading standards.
Fast, good loads in and out, totally worth of price.
Plussat: "Very helpful as I required assistance"
Miinukset: "Was late! 30 minutes!"
Plussat: "On time. No hitches."
Miinukset: "All I expected from a budget flight"
Plussat: "Our flight was early on schedule"
Miinukset: "Boarding started before all the passengers of the previous flight were disembarked from the plane, so we had to wait in the tunnel that goes from the gate to the plane. Another very disappointing thing is that you cannot choose your seat, but you are given one randomly from the system."
Plussat: "Boarding was fine and plenty on room for our bags as we had paid priority"
Miinukset: "The hard and cramped seats with very short legroom"
Plussat: "That I made it home..and that the pilot was honest about running late and tried to make up the time. The guy checking us in at Fuerteventura was very pleasant."
Miinukset: "That the so called budget airline charges for everything..now on board bags. What next..a tariff for the toilet or to exit the plane..nothing would surprise me! 20kg isnt enough for a holiday...but just another excuse to charge more money. The on board staff never offered to help anyone struggling to find their seat or with their hand luggage. In fact the 2 girls at the back end of the plane were too busy bickering to notice anything. The space you get to sit in is ridiculous you can't even bend down in it. And the plane was delayed."
Miinukset: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Plussat: "The route"
Miinukset: "No light in the bathroom (sorry to all the women who had to sit down after my guess as to where the toilet was...). No paper towels in bathroom. Delayed getting to the airport. Delayed departure. Sat on the tarmac for an hour and a half"
Plussat: "On time and that’s about it"
Miinukset: "Hot, cramped, slow boarding and ridiculous wait times at the bag drop in. Almost missed our flight despite getting there 2.5 hours before boarding"
Miinukset: "We paid a lot of money for priority to find out it was really cheap to purchase just before flying. It turns out most people buy priority so there really is no advantage. They lost our luggage and it took two weeks to retrieve."
Miinukset: "Mucho desorden, poco puntuales"
Plussat: "El avión está nuevo y la tripulación está bien"
Miinukset: "No hicimos check in por internet y en el aeropuerto nos hicieron pagar 55 libras esterlinas por persona para hacer check in"
Plussat: "The price of the flight was fair. I had booked 4 days in advance and overall the seat was comfy, leg room was good and flight crew okay and apologetic about the delays."
Miinukset: "The flight was delayed by nearly an hour. The boarding staff member was rather rude and loved talking about how much Ryanair always delayed at the moment, which I felt was odd to be bragging about how the company you're working for isn't performing well and my suitcase was damaged and now has a rather large hole in its side"
Miinukset: "1 hour flight delay 1 hour delay disembarking due to non-availability of ground staff Another appalling travel experience with Ryanair - they should not be allowed to operate an airline"
Plussat: "Legroom was good"
Miinukset: "They sold perfume and lottery tickets when I needed a cup of water."
Miinukset: "Waiting for 2 hours at the gate at Malaga Airport before anyone turned up at the desk (would have been helpful to be able to ask someone what was going on) and then waiting over an hour & a half at Stansted Airport for our luggage to arrive at the baggage reclaim. Also the actual Ryanair plane was a mess, crumbs all over the floor & the seats, even used tissues."
Plussat: "Low(ish) cost, no fuss actually made about baggage despite ludicrous amount of e-mails and instructions"
Miinukset: "Non-frills seats and boarding starts fairly late and then is a bit cumbersome."
Plussat: "The captain and fly was nice. Just it is hapenned someone feeld seek and we was weiting for emergency. Our fly was latte 1htoour 50 minutes"
Miinukset: "Additionnal for our fly was late 1hour 50 min we need waiting for the baggage 30 min. When i made check-in i got 2 different seet in difgerent line farroway and lot of another people same me. Mother in lane 21 the son line 9 .Sorry for my English."
Plussat: "Cheap cheap cheap!"
Miinukset: "I find it incredibly ridiculous that a flight is half full and I’m deliberately seated away from my husband just so Ryan Air can make an extra £4 per seat. I get that they want to make money but that’s pushing it too far. I sat next to someone who was also traveling with someone else. That lady’s companion came back and told her the seat next to her was empty. By then everyone was already settled in. Is it really worth the £8 for two people? I’m sorry but that’s just petty."
Plussat: "Good price, timeliness"
Miinukset: "Known features-split seating,snow walk to plane,weird airports,non-stop service trolleys"
Plussat: "The originally cheap ticket sucked me in, this company is disgusting."
Miinukset: "Price ended up doubling after showing up to airport."
Plussat: "The price was cheap, as long as you don't add any extras (like choosing your seat)."
Miinukset: "You need to check in before you arrive at the airport otherwise you'll be charged FOR CHECKING IN. Also apparently it is normal for passengers to line up at the gate an hour before boarding, apparently because there is not enough overhead space for everyone. So unless you pay extra (no surprise there) to board early, you'll be standing in line for a good hour. I like a cheap flight as much as the next guy but Ryanair just takes it too far."
Plussat: "Not much."
Miinukset: "Late departure. Staff herding us like cattle before take off. Smelly cabin."
Plussat: "Very good"
Miinukset: "all the extra charges... late take off not being able to get the seat desired general nervousness due to low level of confidence in the company"
Plussat: "The boarding went really fast and it was nice and smooth flight"
Miinukset: "The crew. They are always very rude in Ryanair."
Plussat: "The employee were very nice."
Miinukset: "The plane was late getting off the ground, no where to put our bags"
Plussat: "This was our first Ryann air experience and we are very satisfied with the service. The airplane leaved at time and arrived ten minutes earlier. The ratio between what you paid and what you get is much better than the one from American airlines."
Miinukset: "No food, the seats were old, but it was ok,"
Miinukset: "It was a 6am flight on Monday morning and the crew did not stop using the speaker for stupid and things. Trying to sell all type of good and perfumes. Please a bit of respect for passengers, Its very intrusive."
Plussat: "Flight was comfortable, from a flying point of view."
Miinukset: "The "preboarding method". Waiting standing up for an hour. Comfort on board is quite "Spartan", meaning not enough room for anything, no amenities for free, etc, etc..."
Miinukset: "We had to pay $200 since we did not check in online!! What airline does that? I went online specifically to pay for my baggage since I had heard they charge a lot at the airport but somehow didn't get the memo or email to check in!! The lady at the gate wouldn't budge even though we literally Che led in 1:55 minutes prior to the flight! Total ripoff!"
Miinukset: "boarding process is the worst. always having to check in your carryon just to speed up the process. always asking your boarding pass for a second time once you're getting inside the plane...whats the point?"
Miinukset: "I felt it ironic that our two smallish rolling duffel bags were not the right parameters to take on board, and just enough over the weight limit to rack up bag charges of about 35 E ea, ea way between Dublin and Glasgow, so actually our luggage charge is more than our set of tickets for this particular trip. No wonder the owner's a billionaire--however, on the positive side, the pilot landed "like butter" in Glasgow AND we heard that the Ryanair owner actually does pay millions in taxes for the good of Ireland. (Sigh...)"
Plussat: "It brought me to my destination"
Miinukset: "Rude people and very on the defensive. Extra visa check for no reasons. Uncomfortable seats. Don't make you sit next to the person even though you bought the ticket together."
Plussat: "Got extra legroom sitting in the Emergency Exit"
Miinukset: "Pretty much everything."
Plussat: "Simple online check in; short ride; arrived on time."
Miinukset: "We waited on line for over 30 min before boarding; no food or beverages were offered and the plane was not equipped for in-flight entertainment."
Miinukset: "Felt like it was a scam as I thought I was checked in with the printed out paperwork that said in big font that my checkin was completed. Then heard a fellow traveler on the plane that that's what you do. Then we heard a singer in the local pub sing about it which made me think I was not the only one. Bob Corbett"
Plussat: "The steward was friendly."
Miinukset: "Low fare is an illusion. They forced customers to check in carryons that would have been qualified as carryon by other airlines. Any checked in bag cost $35 and there is absolutely no free check in bags. We ended up check in 3 bags for two of us. Service is super slow. In addition, if you are traveling to London, the airport they use is STN which is at least 1 and half hours from the City. There is no Uber available from that airport. Tax cost is $120+. As you can see, no matter how cheap the ticket might seem, it ends up to be very costly, no matter you are talking about money and time. Flight attendant was friendly but the Rome CIA airport service was horrible (that's where they fly out from). You first have to stay in a long slow line to get the check in bag invoice, take it to a payment counter where 3 out of 4 service people were on there phone texting while there is another long and slow line of travelers are waiting to make payment. We almost missed our flight despite the fact we got there 3 hours earlier."
Plussat: "The flight was affordable"
Miinukset: "Flight was delayed, seats didn't recline and no free beverage (water) served. Lower luggage weight limit than major airlines."
Plussat: "cheap tickets nearly on time close airports (by car)"
Miinukset: "very little seat space and uncomfortable airports are hard to reach"
Miinukset: "No problem with flight"
Plussat: "On time it's the most important point."
Miinukset: "It is low cost, don't expect anything special."
Plussat: "On time"
Miinukset: "They let us buy coffee after checking with and they won't let you take it on the bus to go to your flight so they owe us $6"