Plussat: "Food is amazing."
Plussat: "The seats were more comfortable that most big companies. The food was tasty and good quality."
Plussat: "Yes.The crew was amazing"
Miinukset: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Miinukset: "I didn't fly, they opened counters late, closed the gate early didn't make an announcement."
Miinukset: "No entertainment"
Plussat: "Great choice of recently released movies."
Plussat: "Professional nice food"
Plussat: "We made it in one piece"
Miinukset: "Flight was 4 hour delayed while passengers were on the plane. There was no communication whatsoever. Once we left, tv and entertainment along with WiFi were never working during the flight. Very small and uncomfortable plane."
Plussat: "Same as above"
Miinukset: "Same as above"
Plussat: "The staff were very welcoming and the seats were very comfortable"
Miinukset: "Flight was a little delayed"
Plussat: "Got ticket for a good price."
Plussat: "Food and entertainment"
Miinukset: "They ran out of select drinks on the plane. Boarding was a pain!!! They had the longest security checks, and it was extremely chaotic. Seating was crowded."
Plussat: "The international pods were wonderful. Lots of space and could choose from a ton of movies. the bathroom was oversized with plenty of space. And the Bentley travel packs are a very nice touch. The highlight of the trip though is the Turskish Lounge in Istanbul. It has several grand pianos, tons of iMac stations, a freaking golf simulator, and different food stations. Thai, Turkish cuisine a salad bar. It it the best lounge I have experienced 10 fold. It’s the size of a mall."
Miinukset: "One negative was the beverage service. Iberia and Korean air are much more attentive before and upon take off. Beverage carts come around quite often. Turkish, not so much. Also food was just okay. Feel like other airlines do better in business class"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Polite crew, comfortable enough"
Miinukset: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Plussat: "The landing"
Miinukset: "The crew nasty stwarts"
Miinukset: "The people smell very bad !!"
Plussat: "Value, food"
Miinukset: "For a ten hour+ flight the economy seats were very tight, but that is probably the industry standard"
Plussat: "Airport, Service and much more"
Plussat: "Very professional and very convenient."
Plussat: "Will definitely fly Turkish Airlines again!"
Miinukset: "Try to improve the departing time, this flight from Mazar usually departs late."
Miinukset: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
Miinukset: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
Miinukset: "It is impossible to make a one hour connecting flight in Istanbul when you take off 30 minutes late, arrive at a distant site (~ 5 km away from the arrival terminal) and the there is only one security guard to screen hundreds arriving. Missed our flight by 90 minutes, the customer service people were rude at the airport and we had a 7 hour delay. What are you thinking???"
Miinukset: "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."
Plussat: "Great flight. On time, crew was courteous and well trained. Seats comfortable with a good entertainment system. Good food."
Miinukset: "Not much"
Plussat: "The entertainment and food were excellent"
Miinukset: "The boarding process was horribley inefficient. I stood in line in a non air conditioned terminal for over 30 minutes for a security check before boarding."
Plussat: "Crew did a great job. They gave us everything that we need to be comfortable on a 12 hr flight. Food was good and service was impeccable."
Miinukset: "The lady behind me! Not the airlines fault!"
Plussat: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Miinukset: "Nothing negative. Keep up good work!"
Plussat: "boarding was on time, flight was faster than expected food was excellent crew were nice. everything has gone smooth and well"
Miinukset: "leg room was not enough to sit comfortable."
Miinukset: "The service is slow and bad. Very unaccomodating from the first person at the airline desk at the airport tonthe hosts on the plain."
Plussat: "Friendly staffed"
Miinukset: "Not the seats I reserved"
Plussat: "Prompt service throughout."
Miinukset: "Would have preferred gate departure and arrival."
Plussat: "The service was good and all attendants were polite"
Miinukset: "They took so long to take away trash after food/drinks"
Plussat: "I liked the food"
Miinukset: "Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight."
Plussat: "For a 13 hr flight on economy class, it was excellent. Cabin crew was very polite. Food was tasty. Boarding was descent. Nice collection of music and movies. Best of all wifi on an overseas flight. Live TV news channels."
Miinukset: "Seats are kind of small and narrow on economy class but I guess that's in most airlines."
Plussat: "Care and attention the flight attendance showed."
Miinukset: "canceling our flights and lying to us on the phone after we pay extra for daytime flights"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "The movies were good."
Miinukset: "The headphones provided were not that comfortable. The seats seemed smaller and closer together than the last international Flight I took in Emeriates. The flight crew varied on friendliness. Need to improve English and overall service in flight"
Plussat: "Food tastes great. Kept me full the entire time."
Miinukset: "Display panel for one of our seats was broken and after asking to have it reset, staff was not attentive to make sure issue was resolved before moving on. If you're going to be on a flight that long...you want to have your entertainment, and don't want to keep bothering someone to have it work. Also seats were cramped compared to other airline planes and staff seemed to not have an issue that there were some other people on the plane drinking bottles, getting drunk and loud."
Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."
Plussat: "The food on the plane was good and the entertainment options were also nice. Many options for movies etcetera. Also as much food and drinks as you want."
Miinukset: "The seating was tiny. Not enough room for legs to stretch out. The plane also had Florescent lighting that changed colors every 20 seconds for the first 2 hours of the flight, my wife got nautious. At 11:30pm they served supper, which the food was good but this was supposed to be a red-eye so we were expecting some rest. The lights finally went out at 1200 midnight. They turned them back on at 6:00am for breakfast. I will never under any circumstance fly Turkish Airlines again."
Kiire oli nousuun mut kerettiin ksikki hyvin
Slow boarding in Seville, no chance to check-in online🥺
Swift clean friendly on time
Miinukset: "It's KLM. What else do you need to know."
Plussat: "Klm's consistantly high standards in everything they do."
Plussat: "Impressive service... amazing crew, very friendly and professional"
Plussat: "Loved the smooth ride."
Miinukset: "Bathroom was pretty nasty"
Plussat: "KLM STAFF WERE VERY PROFESSIONAL"
Miinukset: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Miinukset: "Everything was OK"
Miinukset: "Travelled business class and was ace experience"
Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"
Miinukset: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Plussat: "The crew are amazing! Attentive and friendly."
Miinukset: "The seats could have been bigger."
Miinukset: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "The constant smile conferred by flight attendants through the entire flight."
Miinukset: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Efficient boarding system, clearly signposted. Professional staff"
Miinukset: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Miinukset: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Plussat: "Good entertainment options. Nice flight attendants"
Miinukset: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Miinukset: "Boarding was confusing and disorganized"
Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Plussat: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Miinukset: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Plussat: "Sandwich was incredibly tasty (although not much filling)"
Miinukset: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Miinukset: "The streaming service didn’t work"
Plussat: "Good Experience"
Miinukset: "Nothing much"
Miinukset: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Plussat: "Consistently high standards"
Plussat: "My bagage broke"
Miinukset: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Plussat: "In flight food was enjoyable"
Plussat: "The flight attendants could not do enough for you."
Miinukset: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Miinukset: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Plussat: "Eveything is well arranged"
Miinukset: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Jet airways flight till mumbai"
Miinukset: "Poor legspace in Klm flight till Amsterdam"
Plussat: "I was upgraded to Buisness so, no complaints"
Miinukset: "No Marlboro light cigarettes on the duty free shopping cart"
Plussat: "Easy airport business"
Plussat: "Staff, service"
Plussat: "Was able to check in online, very convenient and easy to access site."
Miinukset: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Good cabin crew, Wi-Fi availability al through my trip.
Miinukset: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Plussat: "I loved the different features on the screen and the excellent. Customer service on this flights"
Miinukset: "The space on the seat."
Plussat: "Good aircraft, good service, on time, eventless"
Miinukset: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Miinukset: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Miinukset: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Miinukset: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Plussat: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Miinukset: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Plussat: "Nothing !! Such a bullshit flight ever !!!"
Miinukset: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Plussat: "The crew was nice and the seat comfortable."
Miinukset: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Plussat: "Crew was nice."
Miinukset: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Plussat: "Entire trip was easy and comfortable."
Miinukset: "The flight delayed for 2xhours from Paris to Cincinnati"
Plussat: "Good food and crew"
Miinukset: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Miinukset: "Boarding at CDG was awfully slow"
Plussat: "Intranet wifi meant I could watch entertainment on my iPad"
Miinukset: "Seats are very uncomfortable"
Plussat: "DIY snack area"
Miinukset: "Food and seating"
Plussat: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Miinukset: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Miinukset: "shuttle from terminal to plane takes a long time. Flight left late"
Plussat: "Liked the transfer"
Plussat: "Not much but the staff"
Miinukset: "No room, boarding was slow, zero bag or legroom"
Plussat: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Miinukset: "Le capitain et l’aterrisage"
Miinukset: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Miinukset: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Plussat: "Great service, decent food"
Miinukset: "There was no WiFi on the plane"
Plussat: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Miinukset: "I just expected better toilet bag for business but what was given out was just basic."
Plussat: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Plussat: "I like the service. They caring and give snacks, comfort and overall"
Miinukset: "None. I like everything"
Plussat: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Miinukset: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Plussat: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Plussat: "The cabin crew was very good!"
Miinukset: "The economy premium seats are very uncomfortable"
Plussat: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Plussat: "Charmingly nice crew and involving captain"
Miinukset: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Plussat: "Nice crew, free snacks"
Miinukset: "For taller people flying economy sucks . The seats are always to small"
Miinukset: "The air France flight was overbooked and we had been in standby until the last minute"
Plussat: "Friendly onboard staff"
Miinukset: "Treated like cattle while boarding unless your preferred member. Average food quality."
Plussat: "Good on a short flight"
Miinukset: "Paying for carry on due to weight limit. First time this ever happened!"
Plussat: "Not much."
Miinukset: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Plussat: "Great crew"
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "Friendly crew and exit row had nice legroom."
Miinukset: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Plussat: "Cabin Crew and food selections were top notch"
Miinukset: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Plussat: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Plussat: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Miinukset: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Plussat: "Friendly crew; comfort; punctuation. Fast boarding"
Miinukset: "Simple food - very small amounts. No entertainment."
Plussat: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Miinukset: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."
Plussat: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Miinukset: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Plussat: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Miinukset: "Seat a bit uncomfortable"
Plussat: "The in-flight entertainment wad quite nice, even though the screens were old."
Miinukset: "The vegetarian meal was tasteless. I expected way more."
The power outlets did not work at all, the wifi was spotty, there are no TVs, and the seats are way too narrow. As a positive, we did get in pretty much on-time.
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Boarding and flight was smooth. Arrived 35 minutes early. Crew pleasant.
Plussat: "The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence"
Miinukset: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Miinukset: "Sat on the runway for over an hour. Lack of communication and lies.."
Miinukset: "Less crowded."
Miinukset: "Individual TVs, perhaps"
Plussat: "second flight was delayed about 30 minutes"
Miinukset: "Bring back the individual TV's"
Plussat: "American Airlines seemed to have upgraded their airplanes. The seats, which were abominable in the past, were comfortable. They also had in cabin movies. I used to prefer Jet Blue or any other airline, just taking AA for the price. Now, if all the airplanes are updated, they are on par with any airline."
Plussat: "I was able to sleep through the flight comfortably."
Plussat: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Miinukset: "A second beverage service would have nice."
Plussat: "Dear American, stop lying to your passengers stating that the flights are full, when in fact, they are not. Customers are willing to pay for upgrades but you give them no way to do so."
Plussat: "The cabin crew"
Miinukset: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Miinukset: "Flight delayed 1h30, no food or beverage served!"
Plussat: "Honestly. Nothing."
Miinukset: "Internet was down and no entertainment on a transcontinental flight. That’s absurd. Overhead luggage packing was not regulated so made intentionally difficult. Assignment of bags to be checked should be based on size not who is last. Grossly disappointed with service"
Plussat: "Everything was perfect"
Miinukset: "Baggage was not that faster but was still okay Although improvements will be great"
Miinukset: "the fact that they rushed everyone only to have you wait in the ramp"
Miinukset: "1 hour delay boarding then another hour waiting for a Pilot!?"
Plussat: "On time"
Miinukset: "Boarding system, come located entertainment o/b, non existan food/snacks"
Plussat: "Plane is clean. Well kept"
Miinukset: "Wifi. It terrible"
Plussat: "Timeliness and friendly staff. Arrived before scheduled time..."
Miinukset: "After getting us lined up for boarding we were told to wait due to maintenance."
Plussat: "30 year old plane! Needs to retire this aircraft and move into the 21st century!"
Miinukset: "No outlets no individual monitors"
Plussat: "Arrived early in CUN!"
Miinukset: "Food selection"
Plussat: "Smootm and in early."
Miinukset: "Not knowing no gratis drinks were served."
Plussat: "quick flight"
Miinukset: "seats are very cramped"
Plussat: "On time"
Miinukset: "Nisy airplane and hard seats."
Plussat: "The help on getting on the plane and the pleasant staff on the flight"
Miinukset: "The food"
Miinukset: "Very narrow seats"
Miinukset: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Miinukset: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Plussat: "Boarding was prompt, flight attendants polite and accommodating."
Miinukset: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Plussat: "The crew and flight was great."
Plussat: "Everyone was very helpful."
Miinukset: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Miinukset: "I am million miler in Korean air. It's a seven star airlines"
Plussat: "Very quick connection"
Miinukset: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."
Plussat: "Quickly boarding, crew was extremely polite"
Miinukset: "No kosher food on board"
Plussat: "The crew tried and did as good a job as they could with what they had to work with."
Miinukset: "The shuttle transportation didn't give me any information about baggage claim, took me 45 min to find the right baggage claim! So frustrating."
Plussat: "Top notch airline - staff is personable & comfortable seating"
Plussat: "On time"
Miinukset: "Lot of movement"
Miinukset: "No entertainment. There wasn't even a drop down screen for a movie."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Miinukset: "my first flight was delayed by 4 hours so I automatically missed my connection. i called american to reschedule my flight for the next day in order to spend the night at my house and not have ro ask for hotel, they said no problem. when I go to she counter to explain they said that they would put me on a later flight and that they where sure I would make it. when I arrived miami I had missed my connection and they did NOT cover the hotel expenses they rebooked me for the next day at 5pm. no food no hotel no nothing. the next day I arrived at the airport counter the people at the american airline's counter did not want to let me thorugh because I had a one way ticket... after explaining for over 25 minutes they let me go.... the miami gloght to Bermuda then was also delayed for a total of 2 hours and they changed gates 8 times from one end to thw other and so on.... the worst service ever........"
Plussat: "BA system down. Najor delays and long lines. Flight good."
Miinukset: "No food. No entertainment"