Halvat lennot Quintana Roo

Plussat: "Baggage policy and amenities on board as well as the Istanbul airport as a connector."

Plussat: "NOTHING"
Miinukset: "WHEN i ARRIVED AT AIRPORT ON JUNE 3,2019 TRUKISH STAFF TOLD ME YOUR FLIGHT IS NOT CONFIRMED BUT MY FLIGHT WAS CONFIRMED.I AM VERY UPSET BECAUSE I AM DISABLED AND LOW VISION.I THINK THIS IS TOATLY WRONG.20 MAY I WAS SICK TRUKISH AIRLINES CANCELED MY FLIGHT BECAUST I WAS SICK."

Plussat: "MUCH SPACE WITH ALMOST EMPTY AIRCRAFT ."
Miinukset: "---"

Plussat: "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
Miinukset: "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."

Miinukset: "Tell passengers the truth from the start!"

Plussat: "Comfortable seats, good food and in flight entertainmen"
Miinukset: "None"

Plussat: "Well looked after from start to finish!"
Miinukset: "Nothing!"

Plussat: "Entertainment"
Miinukset: "A bit disorganized in the beginning, but much better later on"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "1. I had one empty seat next to me. 2. Australian Open (tennis) was live on my tv screen!"
Miinukset: "Although the crew was quite nice, one crew member was kind so-so."

Plussat: "Entertainment"
Miinukset: "Staff was less than friendly and seats were not very comfortable in coach."

Plussat: "the personal screen is great, the crew were nice and plesent, nothing went wrong..."
Miinukset: "I had vigie meal and it was not so good. I wan't order it again, next time I'll order only fruit and vegetables."

Plussat: "Truly the best airline company! Affordable luxury & precision! The food offer got a bit poorer, but that is just a small speck against evil eye for this company :-)"

Miinukset: "It was a struggle to get our hotel from the turkish hotel desk crew. We were travelling from Cape Town to Toronto with a little baby and had a layover of approx 10 hours at Istanbul. They claimed that our layover was 9 hr 40 mins (and not 10 hours) and I had to argue before we finally got a transit hotel. Their customer service is poor."

Plussat: "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"

Plussat: "Great service"
Miinukset: "No room"

Plussat: "Turkish had several flights departing close In time and they only had three agents at the check in counter, makin* the process painful at 4:30am. After on hour in line only about 10 passenger seat were checked in. By th way all the security screening procedures ran very smooth and quick, it was Turkish procesdures and man powe4 that was poor. Boarding the airplanes was chaos, both in Tel Aviv and Istanbul."
Miinukset: "Very little was done to impress the passengers from check in, boarding, airplanes were old and peach between seats small."

Plussat: "The crew was friendly and professional. The food was good. Entertainment was good. The 10hr flight was over so quickly."
Miinukset: "They didn't come to pick up trash very often."

Plussat: "Crew was very professional and food was very good."
Miinukset: "With 2.5 hr layover there was no explicable reason for our luggage not to make it to its destination. Yet we upon arrival to Sarajevo, we (and other 10 passengers headed to the lost luggage department."

Plussat: "Staff are welcome and supportive.at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Miinukset: "Delayed departure for nearly 3 hours from Islamabad to Istanbul (TK711)."

Plussat: "Cabin crew was so kind and all the time asking for my needs"
Miinukset: "Airplane was a bit outdated and since the aircraft didnt had first class only business so the seating was un comfortable at all. By the way the aircraft is boeing 737 if im not mistaken."

Plussat: "The food was delicious. I loved that there were blankets, pillows, and headphones for everyone and they were not at extra cost. We also received care bags with lip balm, socks, slippers and a night mask as well as a toothbrush and toothpaste. The flight did not seem like 12 hours. Thankfully."

Miinukset: "Passport control"

Plussat: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"

Plussat: "I liked the food , I also liked the tv we had in our chairs for us to watch movies"
Miinukset: "A lot of announcements, when they could've just done all of them at once"

Plussat: "Smaller aircraft but better seats, comfortable"
Miinukset: "The air conditioner stopped working it was in incredibly hot on the aircraft cabin"

Plussat: "Food is ok"
Miinukset: "When you call for steward/stewardess took so long before they come"

Plussat: "Every thing was excellent"

Plussat: "I liked it that I was able to check in online and choose my seat."
Miinukset: "My trip from Zurich to Istanbul would have been okay if it weren't for the screen that was not working. It did not work and I hated not having to do anything else besides eat and sleep."

Miinukset: "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."

Plussat: "I like the food and the crew and the entertainment"
Miinukset: "i didnt like the plane touchdown the ground and take off again that was so scary."

Plussat: "Entertainment was Okay, and that was the best of it."
Miinukset: "Customer service gave us false information about delays, almost missed our flight. The check-in agent had to call for manager. And the manager told us if we didn't check-in online, they wouldn't have let us board our flight. The seats were cramped, the food is way worse than it was before. I doubt that we will fly with Turkish Airlines ever again."

Plussat: "newest airbus aircraft with good entertainment system. touch panel worked well. duty free shops at ataturk was great. wide range of choices."
Miinukset: "had to take a bus trip to a plane. while outside was very windy and cold."

Plussat: "There was a snowstorm in Istanbul so we got diverted to Antalya. I am sitting in a hotel room. If someone from kayak could let me know when my flight to Dhaka will happen it would be greatly appreciated. My email is kma815@gmail.com. Thanks"

Plussat: "The food used to be way better than now"

Plussat: "Nothing"
Miinukset: "They changed my flight date so many times, I was unable to fly"

Plussat: "Because it was my first time on Turkish Airlines I was a bit apprehensive but the experience was very positive. The crew was friendly, the service good, the food very good and the entertainment excellent. All my flights left on time and arrive on time or earlier. The airplane, an Airbus 300, was new and comfortable."
Miinukset: "The boarding process at Istanbul was a bit chaotic but the flight left on time. I guess the airport personnel knew what they were doing. Istanbul airport is big and modern. There a lot of nice shops, including Duty Free. One annoying thing was the large number of airport employees using these motorized transports, I.e. wheelchairs, bipeds, tricycles, etc, going at high speed. If you don't get out of their way they will run you over!"

Plussat: "Pleasant service, good food, and excellent entertainment"

Plussat: "Everything, Turkish is great."

Plussat: "Timing, schedule is well arranged. Staffs are helpful"
Miinukset: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."

Miinukset: "Announce too early boarding time, 50 minutes late for boarding."

Plussat: "Food was much better than a number of airlines."
Miinukset: "bathrooms got messy."

Plussat: "Two really good meals and there were snacks in the back for the time inbetween. The crew was friendly. This was the best flight I've experienced in a few years."
Miinukset: "Too little leg room. My knees touched the seat in front."

Plussat: "Nothing"
Miinukset: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"

Plussat: "Flight was ontime"
Miinukset: "1st class seats not as comfortable as other airlines. Food was nasty."

Plussat: "awesome services and food"
Miinukset: "food services time"

Plussat: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"

Plussat: "Everything from service to entertainment to food was first class."

Plussat: "The service was great. The flight attendants are professional, accommodating and very helpful. Inflight entertainment is great."
Miinukset: "The temperature runs high on most Turkish Airlines flights that I have taken, especially the red eye flights. Every time that I have flown from Istanbul to Almaty, the plane is hot and people are sweating. This time I asked for the temperature to be adjusted, and after about 4 times, I finally felt a bit better - but still not comfortable. I don't know if this is a malfunction, or an opportunity to save money?"

Plussat: "Crew was extremely hostile and rude"
Miinukset: "Smile and treat black individuals better"

Plussat: "Nothing"
Miinukset: "See previous"

Plussat: "See previous comments"
Miinukset: "See previous comments"

Plussat: "Yes crew was amazing"
Miinukset: "May be more frequent hydration"

Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"

Plussat: "The crew was nice"

Plussat: "All was great"
Miinukset: "Nothing"

Plussat: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Miinukset: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"

Plussat: "Crew was awesome"

Plussat: "Amazing crewkeep"
Miinukset: "Keep going"

Plussat: "The movies were entertaining"
Miinukset: "Delays."

Plussat: "Flight was smooth, arrived early..crew was prompt and courteous."

Plussat: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Miinukset: "Not enough pens"

Plussat: "When I finally got off the plane"
Miinukset: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."

Plussat: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."

Plussat: "Nothing - missed flight"
Miinukset: "Need to reschedule flight to tomorrow morning...."

Plussat: "Not much"
Miinukset: "Seats very uncomfortable no room to move"

Miinukset: "Flight was delayed."

Plussat: "Excellent check in and boarding service"
Miinukset: "Cleaning of the airplane could be done better"

Plussat: "Fly attenden alwas with a beautiful smile"

Plussat: "Clean and spacious plane, relaxed and organized gate cre"
Miinukset: "Crew member passing out ear buds ran out and never came back"

Plussat: "Almost everything."

Plussat: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"

Plussat: "Free movies on plane, quick boarding! Ok time :)"

Plussat: "Like the fact I could watch 2-3 movies. Love the gluten free options for snacks."
Miinukset: "All of the couples were not assigned seats together. I've never seen anything so stupid. So before the plane took off, about four of us ladies from all over the back of the plane stood up and each jumbled a bunch of seats like a rubix cube so the men could then get up and go sit with their wives."

Miinukset: "Gate agent @ LAX calling every single passenger with a lot of noise around couldn't hear. I had to go and check myself a couple of times."

Plussat: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Miinukset: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"

Miinukset: "That we did not have a seat assigned"

Plussat: "Everything was great from boarding to landing."

Plussat: "Loved having the Movie and tv options on the flight, really passed the time"
Miinukset: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."

Plussat: "Friendly service"
Miinukset: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"

Plussat: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Miinukset: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"

Plussat: "Flight attendants seemed nice"
Miinukset: "Too tight in the seats"

Miinukset: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."

Plussat: "Quick and everyone was friendly"

Plussat: "direct flight from bdl to cun."
Miinukset: "reclining seats that doesnt give much room to person behind recliner"

Plussat: "That I landed safely"
Miinukset: "1st class was horrible."

Plussat: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"

Miinukset: "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"

Plussat: "The crew was outstanding, polite, and professional."
Miinukset: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"

Plussat: "nothing"
Miinukset: "They lost my luggage."

Plussat: "Great selection of movies to watch."
Miinukset: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."

Plussat: "great flight free movie going down"
Miinukset: "no free movie/tv coming back"

Plussat: "Very satisfied. Great service"

Miinukset: "The flight was delayed for 4 hours."

Plussat: "On time, pretty friendly crew"
Miinukset: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."

Plussat: "Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible."
Miinukset: "The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow."

Plussat: "Outlets to charge your phone and watch movies."
Miinukset: "It wasnt specified which terminal to go to Aeromexico or delta. Going both ways. I had to pay a 40 dollar taxi to get me to the correct terminal .5 a mile away. And leaving in the early morning it was too dark and they convinced us it was unsafe and a 35 min walk. It’s def would be that long of a walk in Mexico since we had no idea where we were going."

Plussat: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"

Plussat: "Flew in First Class. Felt very pampered"

Plussat: "I liked how generous they were with food and drinks"
Miinukset: "Free WiFi could have made the flight a lot better"

Plussat: "Information sharing by pilots and crew. Economy class leg room is good."
Miinukset: "All good up to the level"

Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Plussat: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Miinukset: "Move the drapes a few more inches back."

Plussat: "Flight arrived on time"
Miinukset: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Miinukset: "Crew members in Amsterdam were very rude and disrespectful"

Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"

Plussat: "The seat was a little uncomfortable but the crew were amazing."

Plussat: "The crew is really welcoming"
Miinukset: "The seats are too narrow and a bit too hard"

Miinukset: "There was no wifi on flight"

Miinukset: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Plussat: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Miinukset: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"

Miinukset: "Turn the lights on early making it hard to sleep"

Plussat: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Miinukset: "There were several flight delays and gates were changes a few times."

Miinukset: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Light snack and complementary wine"

Plussat: "Overall booking and airport was ok. Food was also actually quite good."
Miinukset: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Plussat: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"

Plussat: "Snooth and efficiënt with a KLM service"
Miinukset: "No entertainment"

Plussat: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Miinukset: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Plussat: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Miinukset: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Plussat: "Easy to board and easy flight."

Plussat: "Able to fly direct to ansterdam"
Miinukset: "Have to lay over on the way back. More expensive than other airlines."

Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."

Miinukset: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Plussat: "Nice crew; clean plane; decent dinner"
Miinukset: "No entertainment system; insufficient knee space"

Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Plussat: "Booked extra room seat which gave me good room for seating"

Plussat: "Lovely staff, good food, great movies."

Miinukset: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Plussat: "Very friendly staff"

Plussat: "Very friendly and helpful personnel."

Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Plussat: "Easy boarding, plenty of room"

Plussat: "good service"

Plussat: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Plussat: "Boarding/unboarding"
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."

Plussat: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Miinukset: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"

Plussat: "Special treat for King's Day Friendly crew"
Miinukset: "15 min late boarding 30 min delay leaving the gate Very little leg room"

Plussat: "I"

Miinukset: "Seat recline was broken- wouldn’t hold position."

Plussat: "n/a"
Miinukset: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Plussat: "Cops is always a good reason to flight"
Miinukset: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."

Plussat: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."

Miinukset: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."

Plussat: "The seat was very comfortable."
Miinukset: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Plussat: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Miinukset: "For me this part is not applicable"

Miinukset: "Our request for vegetarian meals got lost after a glight was cancelled."

Plussat: "The Delta flight service was much better than the Air France flight I took on the previous leg."

Plussat: "Great crews, excellent customer service"

Plussat: "The entertainment options were great."
Miinukset: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."

Plussat: "Good crew, as usual with Air France."
Miinukset: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"

Miinukset: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."

Plussat: "Nice staff. Flight on time."
Miinukset: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"

Plussat: "Air France personnel is always really helpful"
Miinukset: "Food and comfort in short haul are not the best - but the flight is short..."

Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."

Plussat: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."

Plussat: "Flight was on time."
Miinukset: "Food could have been much better in comparison with other airlines."

Plussat: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Plussat: "Over all pretty good for price."

Plussat: "Service and crew are great"
Miinukset: "Seats"

Plussat: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Miinukset: "Le capitain et l’aterrisage"

Miinukset: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Miinukset: "I didn’t have time to make it through customs. Missed my flight"

Miinukset: "Leg space."

Plussat: ". Budget airline with no legroom or extras"
Miinukset: "See above. Nothing specific to like."

Plussat: "Very good male crew member. Pilot genuinely apologetic for the delay."
Miinukset: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Plussat: "Nothing"
Miinukset: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."

Miinukset: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."

Plussat: "Plus seat was good. On board crew was nice."
Miinukset: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."

Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."

Miinukset: "I was asked to change my seat repeatedly"

Plussat: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Miinukset: "All airlines need to remove a row of seats and give everyone just a bit more legroom."

Miinukset: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"

Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"

Plussat: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Miinukset: "Bottom seat cushions could be a little more comfortable ."

Miinukset: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."

Plussat: "Friendly crew and exit row had nice legroom."
Miinukset: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."

Miinukset: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."

Miinukset: "Food was not good."

Plussat: "The service and food were excellent plane was clean."
Miinukset: "No entertainment system"

Plussat: "Nice Flight Attendants Good Food"
Miinukset: "Flight was delayed by 1.5 hours"

Miinukset: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"

Plussat: "It was a short flight."
Miinukset: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."

Plussat: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Miinukset: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."

Miinukset: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."

Miinukset: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"

Plussat: "nice crew; excellent check in experience!"
Miinukset: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"

Plussat: "The crew was friendly."
Miinukset: "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."

Miinukset: "We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener"

Plussat: "Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video"

Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"

Miinukset: "Overall it was a very good experience. The crew was bad obliging and professional. The flight took off 30 minutes early from Abu Dhabi. However, it was late taking off from Heathrow. There was a delay of 1.25 hours as the ground crew took a long time to load and get the plane ready at Heathrow."

Miinukset: "Unnecessary delay"

Plussat: "amazing crew"
Miinukset: "nothing it was perfect"

Plussat: "Punctuality!"

Plussat: "Comfortable seats, good staff."

Miinukset: "We cancelled this trip months ago, and I didn't book it through Kayak. I don't understand why I've been getting these communications!"

Plussat: "The crew was enthusiastic"
Miinukset: "No m&s sandwiches on board, half filled tea cups (even when asking for no milk)"

Plussat: "Just flight attendants"
Miinukset: "I paid $123 for the flight and than I was profiled by the attended and forced to pay $85 to check in my carry on as a baggage. My carry on fit in the display model, it was 1/2 inch showing because of the handle and I was forced to pay an extra $85! Almost as much as my flight costed. When I was boarding the plane I saw several people with carry on baggage that were wider and longer than mine. I will never fly thru British Airways or book thru Kayak.com again. When I get back to my country I will file every complaint I can thru google and social media. I never felt so disrespected and ripped off!"

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Plussat: "On time Great crew Convenient time"
Miinukset: "Poor food selection Awful boarding, but that was the airport problem"

Plussat: "No free drinks no entertainment"

Miinukset: "Just believe overall they could do better"

Miinukset: "Late departure caused down stream issues."

Plussat: "Friendly FA, good entertainment options."
Miinukset: "The seat density BA has put on the 787 is ridiculous for a long haul flight. Impossible for a grown adult to get comfortable with the narrow seat pitch on this aircraft."

Plussat: "Large plane operated by Iberia"
Miinukset: "Uninspiring food"

Plussat: "All good"
Miinukset: "Everything well. No issues"

Plussat: "Big wide seats on this Airbus compared to the 7 hrs flight from BWI to London on the Boeing Dreamliner more like Nightmareliner"

Miinukset: "the plane had been puked in on the previous flight and was not cleaned well so our flight had a hint of puke smell"

Miinukset: "Was given hard time about guitar carry-on - British Airways kept wanting us to check it, even though we had zero problems bringing it to Zurich on American Airlines."

Plussat: "boarding and crew"
Miinukset: "no drinks within a 2 h flight"

Plussat: "Liked the big 380 airbus. The food and entertainment was great on the long distance flight. The Airbus seats are more comfortable than others."
Miinukset: "2 hour delay because they said they didn't have the equipment to back the plane out of the maintenance hanger. Really? - at one of the big airports of Europe, they didn't have a tug vehicle."

Plussat: "I loved the side compartment next to my seat in the upper deck of the airbus. This was an amazing airplane to fly in and I hope someday to afford the opportunity to experience First class. The cabin crew was very attentive and our attendant, in particular, was helpful. He made sure that we had our special meal and the whole staff was very attentive."

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Plussat: "The crew and entertainment was great on this flight! Other than that, it is kind of hard to find positives."
Miinukset: "We were delayed by 30 minutes for whatever reason and then we were trapped in the air for 11 hours in tiny seats. The seat wasn't very comfortable and I didn't have much room to sit and for my legs. I had a stupid box under the seat in front of me with airplane stuff in it I guess, so that took up some room under the seat in front of me. I had my legs stretched in the aisle most of the flight. The food wasn't great, but what airline food is good? I was really expecting this aircraft to be like the Dream Liner, but overall it was just a big tin can in the sky."

Plussat: "Seat fine"
Miinukset: "Bad that no entertainment system availavlace until after takeoff and way too early before landing. Too many announcements woke me up. Very sleep"

Miinukset: "Very disappointed by the comfort of economy premium. Very!"

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Plussat: "All was good"
Miinukset: "Nothing"

Plussat: "There was sufficient too in seating. The crew brought water around several times during the flight."
Miinukset: "There was no welcoming/comfort packet. That would be a small cost, but makes people feel tended. I left my sleep mask and in-flight socks because I expected British Air to provide those things as they have before. The snacks were insubstantial. No nuts, fruit, or cereal bars; only fluff. The "pizza" was tough. Not a good choice for microwaving."

Plussat: "The team on board is always trying their best and work hard to make it comfortable."
Miinukset: "The flight was delayed for almost an hour after boarding which isn't the end of the world but to sit on the plane is worst than waiting for it. They had one disabled customer who screamed all night and to be honest, again, not much you can do about it but it kept everyone awake on an overnight flight. Would've been nice if they had handled the customer."

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Plussat: "The airplane was new"
Miinukset: "Check in Crew and service Unqualified personnel is running the operation I suggest they get some training g from Turkish airlines"

Plussat: "Very little."
Miinukset: "Seats are ridiculously small! I'm only 5'11" and could barely fit. I can't imagine what it's like for a taller man. It's also the first time I ever broke into a sweat on a flight. There are no overhead vents! Complaints to the staff were met with a surly reply that nothing could be done. Food was inedible. Movies were ok but they put the box for the equipment under the seat in front of you! What little space we have for our feet is now taken up by the entertainment equipment!! I've had much better experiences on discount regional airlines than on this trans-Atlantic "premium" carrier."

Plussat: "On Time"
Miinukset: "Seat Spacing Boarding and check-in was unnecessarily long"

Miinukset: "Having to pay for a cup of tea!"

Plussat: "The update"
Miinukset: "Paid extra for seats that I did not get"

Miinukset: "Iberia airlines, operating for BA, refused to honor the tickets we had bought via Airfare .com. Would not let me fly!!!!!!! After several hours they found a way to put us on a later flight--got in late, had to stay overnight in Orlando. Don't understand!!!! Wife and I are in 70's--spent 22 hours trying to get home!!!"

Plussat: "Flights attend"
Miinukset: "Movie"

Miinukset: "crew told my husband the flight was too full and asked if he would leave it with her and he would get it after the flight. She ended up checking it and told him he had to get it in baggage claim. This flight was already 1.5 hours delayed and we had a connecting flight from London to US that left in 30 minutes. We were not able to go to baggage claim to get the luggage. We then found out she never tagged it and they had no way of linking it with him."

Plussat: "The flight was not very full, so we could spread out. Normally I really like British Airways, but the lack of AC was difficult."
Miinukset: "The air conditioning did not work and it was very warm, 77 degrees at least, the whole flight. It made it very uncomfortable. They said something was broken."

Plussat: "Not much"
Miinukset: "1. BA said I couldn't get a seat before 24 hrs before. Then when I tried to get a seat assignment I was told (by email) to contact Aer Lingus. Aer Lingus said that I should have called before 24 hrs before, and that seats were now in control of the gate (this still 22 hrs before flight time). Total lack of coordination. 2. At check-in I was first told that my bag was too big for carry-on, although BA had accepted it. I shrunk it down. Then I was told it weighed too much at 15 kg. When I asked why BA accepted the weight I was told BA's weight limit was different. 3. Net net, if BA is "arranging" the flight through a code-share it should have responsibility for insuring I am treated like a BA customer. Aer Lingus' customer treatment leads much to be desired."

Plussat: "Nice new airplane with good seat design and quiet and confortable in flight. AA crew was nice and entertainment was OK."
Miinukset: "Chaotic and ilogical boarding"

Plussat: "The in flight staff was great!"
Miinukset: "There were some rude agents we dealt with in London that made some remarks about Americans. Very unprofessional."

Miinukset: "TV didn't work for 3 hous and it was SO HOT that many of us passages resorted to fanning ourselves with covers torn from the front of the in-flight magazine. All this for $1000. British Air, NEVER AGAIN!!!!!!"

Plussat: "Friendly flight crew. Good food. Loved watching movies."
Miinukset: "Seat was unable to recline very far."

Plussat: "Meals and customer service"
Miinukset: "Seats. Absolutely no legroom or body room in economy seats. If you are making larger planes, you expect a more comfortable ride. Not the case at all here. In fact in the upright position, you seem captivated"

Plussat: "On time with good adult beverages. Had good movie selection as well."
Miinukset: "Nothing"