Halvat lennot Uumajaan

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Plussat: "The seats were very comfortable"
Miinukset: "The entertainment"

Plussat: "The crew were really friendly and made sure we were looked after."

Plussat: "The flight was quick and minimal turbulence. Crew was friendly"

Plussat: "Easy boarding and nice crew."
Miinukset: "Flight was delayed by more than an hour."

Miinukset: "Airline lost my bag. Not happy at all. Lufthansa is a let down. I’m an beside myself and there are meds in my bag that are needed."

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "The plane, the crew"
Miinukset: "Some of the very nice German movies were shown only in German"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Best part was how Lufthansa took care of travellers whose connection time was short. They had ground crew waiting and who escorted us through customs, and then drove us to the gate. This is how passengers should be treated. ~ Excellent movie selection ~ Great flight attendants"

Miinukset: "Everything was good except that I thought I booked a flight with the first checked item free which turned out not to be the case. If I had factored in paying for suitcases I would have booked something else."

Miinukset: "There is definetely not much space for passengers in economy' especially for such long flights and when the seat in front of you is inclined. Not pleasant to eat nor to watch movies. I had to slid in and out my seat whenever I wanted to go to the bathroom."

Plussat: "Great crew and on time."
Miinukset: "Seating a bit cramped"

Plussat: "The flight was smooth and the flight attendants were very polite and helpful. It was a great experience"
Miinukset: "The bathroom was a bit smelly"

Plussat: "Short flight with efficient service and coffee"

Plussat: "Nothing"
Miinukset: "I was never notified that there was no 1:45pm flight. Had I not gotten to the airport early I would not have made the flight to Chicago.at 12:25pm. I was originally scheduled to to to Munich but the flight was to Frankfurt. The plane arrived early so I had to make different plans for someone to pick me up Very disappointed in lack of communication"

Plussat: "Equipment, crew"
Miinukset: "The boarding of the plane was disorganized."

Plussat: "I like everything. Everything orderly and perfect."
Miinukset: "The screen for viewing movies were not functioning all the time."

Plussat: "Nothing!"

Plussat: "hot food and some complimentary alcoholic beverages"

Miinukset: "no screen for movies getting all aboard without dividing into sitting numbers."

Plussat: "Agents in the airport helped us avoid long passport lines in order to board connecting flight by putting us forward to front of lines. Otherwise we would have missed connecting flight."
Miinukset: "Nothng"

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Nice and polite crew, quick and efficient service."
Miinukset: "Only one earbud of the headphones can be used, hence the sound was a bit off."

Plussat: "Comfort"
Miinukset: "Food"

Miinukset: "Nothing"

Miinukset: "The lost luggage for 4 days and a lot of thing were missing from the suitcases."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Same as above but even better."

Plussat: "Good space between seats"
Miinukset: "Old and loud plane, especially loud and shaky on taking off"

Plussat: "my favorite airline"

Plussat: "the bathrooms - so many and downstairs. smooth flight. plane seat layout - 2-3-2"
Miinukset: "meals were served at odd time but were good. passenger behind me was upset when my chair was leaned back. an extra charge for seat assignment. 30 minutes on the tarmack before take off"

Plussat: "On time"
Miinukset: "Marginal legroom"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "ON TIME."

Plussat: "Nothing."
Miinukset: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"

Plussat: "Comfortable seat for me. We made up time after leaving late. Nice lounge at Frankfurt. No major security delays."
Miinukset: "My wife and I were not able to sit together. Boarding was absolute chaos in the terminal. My wife's seat and entertainment system was broken for most of the flight. Food was average, nothing special. Flight attendants tended to disappear during the flight."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Miinukset: "Kosher snacks were missing.."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "I always try to fly LH, but do so only if there is a deal available. This time I was especially impressed with the ground crew service in Frankfurt who offered assistance that I would have been too self-conscious to solicit, and it made all the difference."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Lufthansa always does an excellent job."

Plussat: "The staff on the flight were friendly, food was good and the overall flight was pleasant."
Miinukset: "The ladies at the check-in counter were very rude. Completely disregarded my wife and I. Then made jokes to each other, while servicing us."

Miinukset: "Direct flight, 10 days ago. Still missing a suitcase."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "At too high"

Plussat: "Fuck Kayak for stealing my money and not allowing me to fly. I hope you lose all your business and force to shutdown."
Miinukset: "Kayak are nothing but fraud. Pure fraud. Took my money and I didn’t get the chance to travel."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."

Plussat: "Row of seats to myself. Free coffee."
Miinukset: "Coffee refill."

Miinukset: "The food especially the second meal or snack."

Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"

Miinukset: "My connecting flight was late and it was confusing where I needed to go from customs to catch my next flight. More info available on the app would have been helpful"

Miinukset: "They seats were cramped and didn’t have a lot of cushion. The BBQ chicken lunch was not good. There needed to be more frequent water available"

Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"

Plussat: "Flight was on time. Bathrooms were clean."
Miinukset: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."

Miinukset: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."

Miinukset: "Thankfully flight was a bit late since many from the previous flight needed to connect to this flight."

Plussat: "Very friendly crew. Complimentary bottles of water. Comfortable blankets."

Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."

Plussat: "SAS is a wonderful airline. I booked round trip with them. The plane was clean and comfortable and on time. Will fly with them again."

Miinukset: "Expensive rates on luggage"

Plussat: "price, water, easy boarding, in time"
Miinukset: "noise, no snacks"

Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."

Plussat: "There was absolutely nothing I liked."
Miinukset: "We didn't have a flight. Our flight was canceled at the airport. We were told 10-15 minutes after our boarding time that there would be a delay, but we should check back in 45 minutes. So, we never made it to Stockholm to take that flight back home."

Plussat: "Nice flight, comfortable seating, blankets/pillows/headphones were provided, and food was good."

Plussat: "Flight was on time and the crew was effcicient"
Miinukset: "My knees hit the sear in front of m before they recloined. No way to sleep."

Plussat: "The crew was fine. Got there on time."
Miinukset: "We arrived early to airport and we could not check in till 1hr before flight with the rest of the 200plus passengers. So waited in line with heavy bags just unnesccessary! Then get thru security and nowhere to sit for flight. But have shopping!!! Omg who needs to shop we want to sit and get food!!!! Not stand and fight to get food because your airline gives no snacks or drinks!! It's like entering prison for 2hrs"

Plussat: "Entire crew very attentive!! We ate like Kings!"
Miinukset: "Long layover in Newark! My fault for not noticing when I booked it!"

Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"

Miinukset: "Due to a train mix-up, I arrived at the Frankfurt airport with only 53 minutes to get through security and board. Lufthansa would not let me through the process, even though I immediately told them about the problem. They not only refused to let me board, but also refused to reschedule me. I had to buy a whole new round-trip ticket at more than double the price in order to meet my family for our once-in-a-lifetime reuinion in Norway, but also make my existing connection for the return flight. It cost me an additional 999 Euros cash in the middle of my vacation because my Kayak ticket was not refundable."

Miinukset: "Almost 1hr delayed. The least SAS could do was to give a meal or something to eat for free."

Plussat: "The flight crew were very nice and helpful.."
Miinukset: "I didn't like that we waited an hour to take off I had to run through the terminal in Chicago to catch my flight to Dallas. I had to rush though customs then run to check in baggage didn't have time just to drop off and run to shuttle then run to terminal security check in then run to my gate to catch my flight I was 2 minutes before my gate closed. I barely made the flight. I am also still waiting on United Airlines to find my luggage, they are supposed to call me and drop off my luggage."

Plussat: "Flight was on-time, fast, efficient boarding, on-time arrival."
Miinukset: "SAS is really running down quality of service. An old bird that was showing its age and interior wear. No in-flight entertainment options. Food / beverage options are not on par with expectations or other airlines. Only no-cost drink options are coffee or tea. Juice, soda, water - all for a fee. Snacks available for sale include potato chips and nuts. It's 2017 folks - up your game!"

Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."

Plussat: "Smooth Flight and on time with a bit of Aurora (night flight to Tromso)"
Miinukset: "Voucher does not show details of check-in baggage limitations (limited to 20 KG.) and has to use Oslo airport self check-in which is quite confusing for inter-continental traveller.."

Plussat: "Short flight, friendly crew."

Plussat: "Great flight all went well,"

Plussat: "•Food was good •Wide variety on entertainment system"
Miinukset: "•Second bag was $120 •Boarding by group number would be more efficient"

Plussat: "The entertainment system is among the best of airlines."
Miinukset: "The Lufthansa representative in Frankfurt made me check one of my bags, when SAS clearly said I was allowed to have one carry-on and one personal item. This was not a Lufthansa flight, but the rude attendant insisted on enforcing Lufthansa rules on an SAS flight and refused to even allow me to voice an objection. I will not fly Lufthansa ever after this. SAS should have its own representatives who understand customer service at all gates."

Miinukset: "We were to fly from Bergen to Oslo, and then from Oslo to Stockholm. However, the flight from Bergen to Oslo kept getting delayed, so we were eventually put on a direct flight to Stockholm from Bergen. But for the 5 hour delay, we were given a food 'dinner' coupon that could have only bought a slice a pizza which we felt was extremely poor. Expected a better compensation for the long delay."

Plussat: "The staff was very friendly and I noticed how kind they were to a mother travelling along with an infant and toddler."
Miinukset: "I've had blankets on previous plane rides. It would have been nice to have something to cover up with."

Plussat: "flight was on time"
Miinukset: "Packed flight. No food available ( even for purchase) in economy"

Miinukset: "Seats are bit dence. It would have been nice to get a complimentary soft drink, even it's a short flight"

Plussat: "Wonderful service! Flight attendants kind and thoughtful. Once in terminal 5 (from terminal 1) a Sas gate agent escorted us to flight since our previous United flight was so late"

Plussat: "Same as above"
Miinukset: "It's extremely difficult to catch the connecting flight to San Francisco in 45 minutes"

Plussat: "It was impossible to contact with sas, so we had to pay for another fligt with Norway air. Wr found a fliht only a day after so we also had to pay almost 450€for the hotel. Now we try to contsct sas to get all the money we lost. Can you help? I gess that if we booked a flight by avent he would take care of all this expences. Chava"

Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."

Plussat: "The crew was nice and helpful. They spoke really good English. The food was good for airplane food and the movie selection was really good."
Miinukset: "The seats were too close together and were uncomfortable."

Plussat: "On time bags made connection"

Plussat: "Easy flight, on time"

Miinukset: "This is not SAS's problem, but it was not very pleasant to have to board the plane by steps in the pouring rain. Got through it, though!"

Plussat: "Excellent customer service and very clean."

Plussat: "Very clean and excellent service."

Plussat: "Everything went as planned, good terminal for connecting flights"

Miinukset: "."