Halvat lennot York

Miinukset: "40 minute delay in departure due to late arrival of incoming aircraft."

Miinukset: "The plane was too warm. It was a full flight and you need more air circulation. The movies were old and you need more current ones. For a snack we were offered a cookie or some sort of sandwich, there were chocolates and fruit on the tray but they weren’t offered."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Miinukset: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."

Plussat: "on time, great cabin crew"

Miinukset: "The flight was delayed twice and the gate was changed..."

Miinukset: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."

Plussat: "Loaded plane from both ends, giving fast boarding time."
Miinukset: "Limited entertainment on this short flight."

Plussat: "Not much at all"
Miinukset: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"

Plussat: "Left on time, arrived on time. Efficient service."
Miinukset: "None. The seats on this Airbus 320 were more comfortable on this leg than on the transatlantic leg of the journey."

Plussat: "I can say with confidence; there was nothing that was good. Wait, the bathrooms were nice."
Miinukset: "The food was horrible, the staff was rude, my flight was delayed 4 and a half hours, the plane was so hot I felt like I was going to pass out, the seats are way too small and too close to each other."

Plussat: "Nothing!"

Plussat: "The premium economy clas was wonderful. All of the amenities, comfort, room made a long trip far more enjoyable. The crew was right there to help me get to the next gate."
Miinukset: "Frankfurt airport is dreadful. I'm elderly and being forced to climb up and down stairs to the Tarmac with luggage and then crammed into a bus to the terminal was terrible. I would avoid Frankfurt at all costs. Lufthansa needs to take some initiative with this."

Plussat: "Both parts of flight was superb n/a"

Plussat: "Good connection time and easy to get through security"
Miinukset: "Passports had to be checked and it delayed boarding. Everyone was frustrated"

Plussat: "Wonderful flight crew. Quiet, orderly. Food good, plenty drinks."
Miinukset: "I an that person who instantly reclines their seat all the way in front of me. Ugh. Not Lufthansa's fault!"

Plussat: "Service is excellent. On time."

Plussat: "Everything! The service of the flight attendants, in full ugh entertainment."
Miinukset: "Everything was great. I would say that I didn't like the automation and self serve check in at Munich Airport not because it wasn't easy or efficient, but because I love human interactions. I know this is the way society is tending, towards automation, but I don't love it. I prefer to speak to a real person. Thank you for reading."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Miinukset: "Nothing"

Plussat: "Your staff is professional and extremely smart, well versed in many languages. Keep up the good work!"

Plussat: "Every thing was great except the seats were small"
Miinukset: "The seats are small"

Plussat: "Decent selection of movies."
Miinukset: "cause it was a sauna. Temperature of the airplane was waaay to hot. Individual seats didn't have control of any vents. I had to get up and walk to bathroom area just to cool off."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Changed planes, flight didn't get cancelled"
Miinukset: "2 hour delay"

Miinukset: "By the time my daughter got through security the gate had closed and her ticket didn't allow for any opportunity for her to get another flight. Would not book again using Lastminute.com, nor Lufthansa, as they provided a lack of service and no help for her to change her flight - even though the ticket was nearly €200 and she was clearly distressed and upset."

Plussat: "Overall, was good!"

Plussat: "as usual flight itself was okay"
Miinukset: "no major complaints"

Plussat: "my favorite airline"

Plussat: "Comfort able seats and good entertainment"
Miinukset: "My wife is 8th month pregnant I felt that the airline should had made accommodations for my wife and unborned child."

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"

Plussat: "Crew passed out drinks and food as passengers requested. Very very courteous and extremely caring. Airport, boarding, and everything else went flawlessly."
Miinukset: "I don't know whether it was the airplane or the seats, but something was squeaking for the entirety of the two hour flight"

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "The fact that they gave my Aunt a hard time about the tickets that was bought for her, because we did not know that when a heavy person books a flight that they need one ticket and a xtra seat, but instead of working with her because she had two tickets they were very rude to her and told her she was not going to be able to come to america that when she got to Manchester she would have to go back to Germany. We were never told what happened to the other ticket since it was not used."

Plussat: "Comfortable, price, staff, on time,food/drinks, entertainment..."
Miinukset: "Traveled with elderly father...all great until Boston Logan Airport. Wheel chairs supposedly went to wring gate. 5 or 6 needed chairs. Waited min of 10-15 minutes standing!!! My father requested to use bathroom... Boston Lufthansa staff refused to let him step back in plane leaving him standing and very uncomfortable!!! Staff on plane and others applauded at how poorly handled this was. Then finally got chair.. At end of ramp saw a min of 4 chairs and 3 people doing nothing... Still had 4 or 5 people waiting for assistance. Our assistant did not speak English... Or minimal... I told him where we needed to go for scheduled bus he did not listen... Dropping my Dad a significant distance from where I told him... He refused to take him there. Other wheel chair person was dropped there.. So not out of range... But found out they were dropped at wrong stop too!!! However... I believed that most was Logan's fault... But the lack of compassion on Boston Lufthansa was very upsetting to all... But .. Still believe Lufthansa is a wonderful airline and I will in time try to forgive that agent."

Plussat: "Timeliness, clean cabin, professional service."
Miinukset: "Climbing latters to board."

Plussat: "I slept"
Miinukset: "I arrived at airport with my connecting flight at 9pm, there was no way to check my luggage until 4am. I could not go to transit hall until someone took my luggage so I was able to board but no place to leave luggage like other airlines, that was not fun since the transit halls had the sleep pods I could have used"

Plussat: "Thanks"

Miinukset: "Food looked awful. I have decided not to open transparent package with sandwitch."

Plussat: "The entertainment provided was very good. WE had our choice of first run movies along with many old time favorites."
Miinukset: "Not much room! I was in a center seat and was crowded in on both sides. As I was seated, my elbows were were about 12 inches apart in front of my chest. At the person relaxed in front of me, the screen I was watching was right in my face..."

Plussat: "On time, friendly crew, comfortable seat, smooth flight, good food!"
Miinukset: "All good."

Miinukset: "For boarding areas. 3 complete changes of boarding area before we were able to board."

Miinukset: "Old plane, slow crew"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Miinukset: "Nothing"

Miinukset: "Nothing special"

Plussat: "Very friendly and helpful crew."

Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Plussat: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Miinukset: "Nothing to say"

Plussat: "I slept pretty much the whole time"

Miinukset: "Didn’t happen."

Plussat: "Really friendly staff. Great service"

Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Miinukset: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Plussat: "Friendly staff"
Miinukset: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Plussat: "The staff was extremely pleasant. Food was good!"
Miinukset: "Have no complaints"

Plussat: "Everything"
Miinukset: "Nothing"

Miinukset: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Plussat: "The flight attendants could not do enough for you."
Miinukset: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."

Plussat: "quick and relaxed"

Plussat: "Easy boarding, plenty of room"

Plussat: "The included snacks and the seats."
Miinukset: "Nothing."

Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Nothing."

Plussat: "The crew were pleasant"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."

Miinukset: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"

Plussat: "Crew was friendly, and the food was better than the usual KLM fare."
Miinukset: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Plussat: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Miinukset: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Plussat: "Night flight so no entertainment allowed sleeping"
Miinukset: "Kosher food could be improved"

Plussat: "Good and plenty of food available."
Miinukset: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."

Plussat: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Miinukset: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Good food, good entertainment system, comfortable seating."
Miinukset: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."

Miinukset: "Terrible moslem food, too much lentil with tasteless chicken"

Plussat: "Very friendly and helpful crew."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "early arrival,comfort"
Miinukset: "late boarding while standing around waiting for pilot to ararive"

Plussat: "Friendly crew. Good snacks. Timely updates about delays.cr"
Miinukset: "Crew forgot to serve several rows of seats including ours. Came around when reminded, but then said didn't have enough hands to carry trash away and told us to store cups, etc in back seat pocket when landing."

Plussat: "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Miinukset: "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."

Plussat: "Fast,, efficient but friendly crew"
Miinukset: "Nothing bad about this short haul flight"

Plussat: "You asked to be waiting there like live cattle for 30 minutes."
Miinukset: "The sites, movies, entertainment system was OLD."

Plussat: "The crew was very nice. The meal served in Business Class is nice."
Miinukset: "The flight leave late due to ATC restrictions. But we kept well informend. The aircrafr is full and have even in Business Class less legroom."

Plussat: "Getting a Delft Blue house on a short fifth-freedom. Malaysian food option was very good. Seating was adequate. Crew was accommodating. Good selection of alcohols."
Miinukset: "Seats showed a lot of wear."

Miinukset: "One of few airlines with seats right next to kitchen Super old plane! No Usb charging possible (or we all couldn't find) I asked for aisle seat as always. They said we give you a window seat but we have blocked the 2 seats next to you so you have 3 seats. I thanked and asked for that aisle seat and they said no again. Then obviously both seats were fully booked and I jammed in the corner. Ridiculous."

Plussat: "Food was better than expected"
Miinukset: "There were no entertainment options in flight"

Plussat: "I fly AMS to MAN regularly for work. There are a number of providers, but KLM far exceed the experience offered by low cost airlines, often for the same price even at short notice. You get a drink and snack; and at no annoying sales announcements. Miles club membership is free, even if you don't fly regularly well worth it as it halves the cost of cost of checked baggage. Peaceful airline with no hidden costs during booking."

Plussat: "On time"
Miinukset: "Terrible boarding process. Clunky landing."

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."

Plussat: "Ice cream!!"

Miinukset: "Limited selection of movies No food choices No snacks offered during flight First European airline to fall below the standards of US airlines"

Plussat: "on time"
Miinukset: "food selection"

Plussat: "I think it must have been a brand new plane. Good comfort. USB-charger for each seat."

Plussat: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Miinukset: "More selection of food, more variety of sandwiches and bread used."

Miinukset: "Pay for a coke?"

Plussat: "Boarding was quick and easy. Decent amount of overhead space. The pilot was friendly. USB ports for charging phones at the seat. Free bottle of water at your seat."
Miinukset: "No overhead fan. When flight got really hot, no way to moderate temperature. No choice of food at all, unless you are in economy plus. I don't remember the last time that a trans-Atlantic flight had at least a meant, or fish, or vegetarian dish. Usually, at least two or three dishes. On SAS, everything has to be ordered ahead of time. Some of the flight attendants were friendly, some not so friendly. No free alcoholic drinks even with dinner. Limited regular drinks - they are only served with food, aside from that you have to purchase even the non-alcoholic drinks. The food just wasn't very good, even compared to other airline food. Compared to other companies, relatively small selection of entertainment. I had considerably more choice on a domestic flight than on a 9 hr. international SAS flight. Storage pockets at the seat are pretty small."

Plussat: "The food"
Miinukset: "Counter selling me an upgrade that was more expensive than I prefer. I.e., buyers remorse"

Plussat: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Plussat: "The crew was so amazing and friendly!!"

Plussat: "premium economy"
Miinukset: "nothing, it was great!"

Plussat: "Top notch service , catered very much to Americans . Would definitely fly again"

Plussat: "A good and safe flight"
Miinukset: "I'm very dissapointed about SAS food-service. One can't get even the simplest Bisquit without playing. Most other companies I fly with serve food for Free."

Plussat: "On schedule, great crew"

Plussat: "Great flight, on time great crew."

Plussat: "Very friendly crew Intime departure and arrival"
Miinukset: "It was extremely cold in the plane (I was in row 32). Many passengers had the blue blanket wrapped around them even over their head"

Miinukset: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."

Plussat: "Easy kiosk check in, baggage drop off, good service."
Miinukset: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."

Plussat: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Miinukset: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."

Miinukset: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."

Miinukset: "This flight never happened"

Plussat: "Movies were good."
Miinukset: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"

Miinukset: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."

Plussat: "Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost."
Miinukset: "Boarding very slow. Staff a bit inattentive"

Miinukset: "This is our third delay with this airline on this trip and all they will do is send you to their service center which in Copenhagen is located so far from the gates it's a joke. Once again they are doing their best to discourage any interaction with their customers."

Plussat: "The food was very good surprisingly"
Miinukset: "Again the seats are too tight and they should not be allowed to recline"

Miinukset: "We missed the connection and they rescheduled us on another connecting flight with further delays. This airline doesn't seem to care about their customers."

Plussat: "Crew taking care of us was excellent."
Miinukset: "Food terrible. Our seats in Plus were in bad condition, they move us that also were in bad condition, hey you are paying Plus to have good seats!"

Plussat: "plenty of space (very few passengers)"
Miinukset: "scary old plane and a (Estonian) crew with mediocre skills with the local language"

Plussat: "The cleanliness"
Miinukset: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"

Plussat: "It was a pleasant flight with friendly service. Boarding was smooth and efficient."
Miinukset: "Food choices and limited entertainment. I know that SAS need to remain competitive, but strict limits in drinks seems a bit cheap."

Miinukset: "my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"

Plussat: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Miinukset: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."

Plussat: "The flight wasn't late and didn't crash."
Miinukset: "I paid for a business class ticket and was jammed in like a sardine no different than economy, then told "you get a lunch for free". Hundreds of dollars more for a $5.00 lunch is NOT why I booked business class!"

Plussat: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Miinukset: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."

Plussat: "personnel is very courteous."
Miinukset: "cofee is terrible."

Plussat: "It was quick and on time and not very crowded. Nice crew."
Miinukset: "No snacks and no entairtainment."

Plussat: "The entertainment system is among the best of airlines."
Miinukset: "The Lufthansa representative in Frankfurt made me check one of my bags, when SAS clearly said I was allowed to have one carry-on and one personal item. This was not a Lufthansa flight, but the rude attendant insisted on enforcing Lufthansa rules on an SAS flight and refused to even allow me to voice an objection. I will not fly Lufthansa ever after this. SAS should have its own representatives who understand customer service at all gates."

Plussat: "Not enough space to store items."

Plussat: "Very professional and accommodating staff. Acceptable food. Efficient and on time boarding."
Miinukset: "The seats were comfortable but legroom was too little to get comfortable on such a long flight."

Miinukset: "We were to fly from Bergen to Oslo, and then from Oslo to Stockholm. However, the flight from Bergen to Oslo kept getting delayed, so we were eventually put on a direct flight to Stockholm from Bergen. But for the 5 hour delay, we were given a food 'dinner' coupon that could have only bought a slice a pizza which we felt was extremely poor. Expected a better compensation for the long delay."

Plussat: "New and nice plane. Good amenities for coach. Good service for the most part. Food was tasty."
Miinukset: "Breakfast was kind of rushed. Would have liked to have been offered water, tea, and coffee more."

Plussat: "Overall, the flight was good. As always, I like SAS's service. Crew are friendly and accommodating."
Miinukset: "When waiting to board the flight, it was difficult to understand when different parts of the plane were boarding because of the soft volume of the loud speakers. All people could really hear was "boarding now", which created a bit of a rush of everyone. It would be helpful if there were an SAS representative to stand next to the line, to physically say to people, 'Okay, we are now only doing priority boarding. If you are priority boarding, please stand her. After that, if you are business class, please stand here. Everyone else, please wait, but know that we will start to board from the back of the plane. Thank you." This will to help guide people BEFORE the ticket check."

Plussat: "Arlanda airport is quiet and fast. Security line took less than 5 minutes. The terminal was quiet and had a good place to lie down and take a nap. I did not feel anxious or tense like I always do in US airports. SAS is a great airline with pleasant crew and decent food. (Great food by airline standards.) Entertainment is great too -- lots of free movies on the built-in screen. My only complaint is that the airplane wifi wasn't free."

Plussat: "Everything went as planned, good terminal for connecting flights"

Plussat: "The food was good and it was nice to have headphones, blanket and pillow provided."

Plussat: "Boarding & deplaning in Copenhagen and Amsterdam was great - fast & efficient, if not a bit chaotic. Good mix of movies to choose from during the flight, and the in-flight internet was fast and stable."
Miinukset: "The crew on the Chicago/Copenhagen legs were rude and curt. Food was horrible. The dates on our entres indicated that the meal was packed 10 months prior! The snack cakes that came with the meal were sickly sweet. The salads on both legs had brown leaves."

Miinukset: "Food wasn't so great."

Plussat: "It went very smooth"
Miinukset: "Plane looked a little worn out, the seats and floor carpet. But it was all good! I'm just a picky person, overall great experience."

Miinukset: "Flight to sweden prior flight to Chicago to pick up more people,,,,. 2,5 our more in plane. Food was given to late. Crew was drinking alkohol...instate to take care of passanger.....and much more ....."

Plussat: "Both flights were on time, excellent service, food was much better than average."

Plussat: "Good smooth flight, on time. No complaints"

Plussat: "Its a short ride."
Miinukset: "Short ride."

Plussat: "Friendliness of staff"

Plussat: "Stuff"
Miinukset: "Lack of snacks"

Plussat: "The airport it's very nice and clean.."

Miinukset: "long waiting time in the bus before the flight"

Plussat: "Great service, staff and punctuality"
Miinukset: "The food was soggy and overheated"

Plussat: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Miinukset: "Amenity kit was a little basic."

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Plussat: "see above"
Miinukset: "see above"

Plussat: "Good imfo"
Miinukset: "Easy"

Plussat: "рейсы точно по расписанию, без задержек, персонал внимателный"
Miinukset: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"

Plussat: "See above."
Miinukset: "See above"

Miinukset: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Miinukset: "Sound only came out of one ear from headphones"

Plussat: "The blueberry juice is super good!"

Miinukset: "Delay"

Miinukset: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."

Plussat: "Comfort?: had a fat neighbor whose elbow was in my robs"

Plussat: "Everything went smoothly"

Miinukset: "announcement in English hard to understand"

Miinukset: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."

Plussat: "Arrived ahead of time Crue"
Miinukset: "Sales on board"

Plussat: "Hyvä ja helppo lento"

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Plussat: "..."
Miinukset: "...."

Miinukset: "The meal made me sick."

Plussat: "Blueberry juice. And best coffee I ever had on an airplane."
Miinukset: "Can't think of anything."

Plussat: "Everything well organized"
Miinukset: "None"

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "never happened"

Miinukset: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"

Miinukset: "Problem with baggage"

Miinukset: "Cold"

Miinukset: "The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours"

Miinukset: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"

Plussat: "Pääsin istumaan eteen käytäväpaikalle, kuten varaus oli."
Miinukset: "Pienet lapset itki nousun ja varsinkin pitkään kestävän laskukiidon aikana. Tuohon voisi henkilökuntaa yrittää kouluttaa mitä olisi tehtävissä korvakäytävän kivun lieventämiseksi. Esimerkiksi Malaysia ja Singapore airlines antaa kupit molempien korvien suojaksi paineen tasaamiseksi mikä helpottaa korvakipua."

Plussat: "Video and radio were bad."

Plussat: "Lentoaika lyhyt Helsinkiin myötätuulen takia.Cool."
Miinukset: "Istumapaikkani oli vaihdettu huonompaan minulle siitä mitään kertomatta. Surkeaa."

Miinukset: "Dealyed - One hour"

Plussat: "Nopea boarding, edullinen hinta, hyvin aikataulussa."
Miinukset: "Istuimissa ahtautta, epämiellyttävä olla kyydissä. Viihde ja internetyhteydet puuttuu kokonaan."

Miinukset: ". Couldn't see screen very well. Selection of movie limited and lacking. Did not like NBC tv programming"

Plussat: "Crew professional and courteous. Smart looking cabin"
Miinukset: "Boarding process slow and boarding groups in illogical order."

Miinukset: "More latest movies in the inflight movies"

Plussat: "The crew was professional. Plenty of space to store my carry on bag overhead. I also like the safety video at the beginning, featuring actors and comedians."
Miinukset: "I have no complaints about this flight."

Miinukset: "Separating me from my party to extort a fee to sit next to each other"

Plussat: "Food"
Miinukset: "There was some problem getting the bags on which meant we didn't leave the gate until almost an hour late. Then because of the delay we sat on the runway for over half an hour more. Meaning we missed our flight to Austin. Two flights over an hour late in one day. Oh, and we are missing one of our bags."

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Plussat: "New plane and boarding was a breeze."
Miinukset: "Had to pay for any food and drinks. No entertainment but very short flight."

Plussat: "Comfortable on plane. Pleasnt crew"
Miinukset: "Boarding could be bettet done.. .miss the free drink"

Plussat: "Nothing! Absolutely nothing!"
Miinukset: "My flight Paris/London/Manchester?Chicago was the mos impleasant experience I ever had. On July the flight was schedule for 9...pm then delayed for two hours because of a fire, other passengers said, in London. At around 11pm, we were asked to line up for boarding. We stayed on line for an hour and fnally to be told the flight was cancelled. We were treated less than animals by British Airway. No ACCOMODATION!!!!!!!! No ACCOMODATION!!!!!!! We slept on benches at the airport. To be fair to you, I will not recommend British Airway to anyone."

Miinukset: "Just believe overall they could do better"

Miinukset: "Late departure caused down stream issues."

Plussat: "Almost nothing on this flight."
Miinukset: "Boarded on time then 40 minute delay before take off. After we landed the plane came to a sudden stop and the Captain told us the lights to guide us to the appropriate place were not working this was a long delay. When we got to the disembarking area we had another long wait and the reason was due to the bridge not working,eventually we went out the back of the plane. The most unbelievable problem was the announcement just before take off that both rear toilets were out of action,since the flight was late this was an issue and I do not believe that both toilets could be broken more likely that there was no person available to clean them."

Plussat: "Had to deboard onto the tarmac via a set of stairs as the connecting ramp was not working. A little difficult for me due to mobility issues. However, the crew voluntarily saw me struggling and took down my suitcase, very nice!"

Plussat: "Plane not full, comfort, choice of entertainment. On time leaving and arriving."
Miinukset: "Unable to check in online. Message said not approved to enter US as yet. Called airline and was reassured but still unclear and anxious about this unusual message. Boarding time was extended."

Plussat: "The fact that the flight was short and not full. Crew were pleasant and business like"
Miinukset: "There was nothing to not like"

Plussat: "Everything"
Miinukset: "Crew"

Miinukset: "Despite being on board for over 9 hours, we were only provided one meal. The one snack that was also provided was merely a snack size chocolate bar. I have been on plenty of shorter and similar length flighrs that provided a much more reasonable amount of food. This seems to be the result of BA cutting corners on customer service."

Miinukset: "When I got to London British airways refused to board the plane that was originally scheduled to leave for Warsaw because there were not enough passengers. That happened twice. I was at the airport for over 12hrs and the airline didn't offer an explanation at all or even a food voucher. It was tortourous"

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Plussat: "Everything was okay! The plane was kind of empty and that why the service was excellent, the crew very friendly."

Plussat: "Quick boarding!"
Miinukset: "Snack trolley didn't reach the back seats due to the shortness of the flight. The only entertainment was an in flight magazine!"

Plussat: "Reasonable comfort."
Miinukset: "Very slow baggage pickup at the airport."

Miinukset: "Missed connection due to delays on previous flight"

Miinukset: "No hay entretenimiento"

Plussat: "Quick flight. Was late leaving but made up time in the air."
Miinukset: "Not enough time to serve folks while in flight. Consider taking orders in the Departure Lounge before boarding flight."

Plussat: "Good cabin crew and boarded direct from terminal via airbridge. Also good food in Club Europe for such a short flight."
Miinukset: "Slight 15 minute delay and miserly legroom in Club Europe - densification gone too far."

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Miinukset: "cramped and very warm"

Plussat: "I thought British Airways was a better airline. I hope they do better job to when I return back to my home next mointh!"

Miinukset: "Having to pay for a cup of tea!"

Plussat: "Capt informative pertaining to delay"
Miinukset: "Had to pay for drinks and food"

Miinukset: "flight was cancelled and they abandoned us"

Plussat: "What you expect on commuter hop, no problems."
Miinukset: "No complaints"

Plussat: "Got me there"
Miinukset: "Basic"

Plussat: "BA couldn't get our boarding passes to work no matter how many times they printed out new ones and we had to land into proper arrivals (though we were in transit in Heathrow) and tell five different groups of staff what was going on, even though it wasn't our problem but their computer glitch. One man at security was even rude to me, telling me not to just stand there. ( I had been told to stand there whilst they went and tried to remedy for the umpteenth time). When I showed him my disabled badge and said I would personally prefer NOT to be left standing for hours, he said 'so?'. It was a nightmare. It took hours and still wasn't sorted and in the end the immigration officers had to be called to the boarding area to allow us on the flight with non functioning boarding cards. It wasn't even our fault. REally upset about it."

Plussat: "The staff are friendly and cheerful. No food or entertainment for the short donestic flight (as would be expected anywhere for a 50 min flight)"
Miinukset: "Boarding badly organised ... signs telling you where to queue are double sided and depending which side you see first direct you into the wrong lane... Left a bit late but arrived pretty much on time. Baggage didn't arrive after a 2 hour transfer and this is the third time in four times over the past few years. I strongly do not recommend BA as a domestic UK connection after an international arrival."

Plussat: "Comfortable night, pleasant crew. The food was pretty good, and the flight attendants were attentive. I didn't have to ask for refills on drinks, etc. They also seem to get along well with each other, which makes for more relaxing trip."

Miinukset: "The drop down food trays were dirty and we had to ask an assistant to clean them. The light refreshments were served late - we were landing just as they were handing out the drinks."

Plussat: "smooth flight"
Miinukset: "not a lot of leg room. Took a while to board."

Miinukset: "It was extremely hot on the plane. for the first 30 minutes there was no ac available and there was little to no help from the staff. I asked for water to cool myself down and ov waited about ten minutes to get it after hitting my help button multiple times. The flight attendants may have been overwhelmed with the requests as there were many just like me who struggled so they came off very rude. The plane was also not updated at all - not personal entertainment and once again, no ac/air for people to control."

Plussat: "Helpful, friendly and kind!!"

Plussat: "The crew on this BA flight were nice and pleasant even in the back back section,B"
Miinukset: "Boarding was a free for all, no discipline at all, people pushing and shoving awful."

Plussat: "The flight over out of JFK"
Miinukset: "I could not reach anyone customer service regarding my return flight. We I called BA they told me I needed to contact Kayak. When I contacted Kayak they told me to contact BA. As I result I missed my flight. I would like customer service to reach me asap."

Plussat: "BA MUCH BETTER THAN AA"

Plussat: "The crew was very nice and accomodating given the delays and the change of planes"
Miinukset: "The plane was delayed an hour and a half. They had to change the gate twice. The worst part was the plane. The original plane had a problem and they replaced it with a tiny everyday commercial jet for a 7 hour flight. It was extremely uncomfortable and I felt like I got a bit robbed because of how expensive the flight was."

Plussat: "Cabin crew were excellent. At the end of the flight they let my airplane-loving son go into the cockpit, sit in the first officer's chair for a photo and even press a couple of control buttons (safely on the ground of course)"

Plussat: "Crew pleasant, seat comfortable, flight on time."
Miinukset: "Food not appetising,no individual entrtainment."

Plussat: "it was short flight therefore no time for food of entertainment"

Plussat: "The crew was very pleasant and helpful."