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Plussat: "The service, foods , sack ,"

Plussat: "What can I Say. It's Singapore Airlines"

Plussat: "The crew is usually really good."
Miinukset: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"

Plussat: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Miinukset: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."

Plussat: "Amazing crew, great seating area and tasty menu."

Plussat: "Crew was attentive and made extra effort to meet special requests from passengers."

Plussat: "This was the most comfortable business class mid haul flight I've ever taken."
Miinukset: "Absolutely nothing went wrong."

Miinukset: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"

Plussat: "The crew was great as usual. The food was good"
Miinukset: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."

Plussat: "The crews on board were amazing!"
Miinukset: "The service from the ground staffs are not as good a the crews onboard."

Plussat: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"

Plussat: "Service was great on both sectors"
Miinukset: "Premium economy seat is still not comfortable enough in comparison with economy."

Plussat: "Service was excellent, always with a smile."

Miinukset: "Nothing"

Plussat: "They treated you like you were important and really took care of my every need"
Miinukset: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"

Plussat: "Excellent"

Plussat: "All of services, food, Language, clean air even so beautiful ~~"
Miinukset: "So nice and beautiful wearing also food is very good"

Miinukset: "Cabin temperature was really hot."

Plussat: "Boarding, friendly crew"
Miinukset: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."

Plussat: "Service was great especially the food"

Plussat: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Miinukset: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."

Miinukset: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."

Plussat: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Miinukset: "Too cold"

Plussat: "I liked there was entertainment"
Miinukset: "It was an old tired plane"

Plussat: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Miinukset: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."

Plussat: "great service"
Miinukset: "too long"

Plussat: "Prem econ very good. Crew very friendly."
Miinukset: "Nothing"

Plussat: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."

Plussat: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Miinukset: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"

Plussat: "Ease of checking. Empty seat between us"
Miinukset: "Can't upgrade with krisflyer miles"

Plussat: "the flight time was quick , by the time you took off you practically were preparing for landing"
Miinukset: "nothing disappointing"

Plussat: "Reasonable price"
Miinukset: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."

Plussat: "nothing"
Miinukset: "poor ground and inflight crews hospitality poor food quality poor food variation"

Plussat: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Miinukset: "The food is average taste... a bit salty :("

Plussat: "Singapore service is always outstanding"
Miinukset: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."

Plussat: "crews are energetic and warm welcoming passengers."
Miinukset: "aircon temperature is too hot for seat 50H area."

Plussat: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Miinukset: "Wifi cost 12 bucks and hour."

Plussat: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."

Miinukset: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."

Plussat: "Courteous, Professional Crew. Amazing Service."

Plussat: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Miinukset: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."

Plussat: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
Miinukset: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."

Plussat: "Food"
Miinukset: "Nada"

Plussat: "Great Food"
Miinukset: "Nothing"

Plussat: "The crew were all very polite, well mannered, and helpful."
Miinukset: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("

Plussat: "everything!"
Miinukset: "-"

Plussat: "uncomfortable compared to the other flights"

Miinukset: "The entertainment was poor"

Plussat: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Miinukset: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."

Miinukset: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"

Plussat: "The crew itself was great and very attentive. Based off checking in I didn't expect the flight experience itself to be so great."
Miinukset: "Checking in was awful in SF. My downloaded boarding pass didn't work at the security gate and a lady checking boarding passes made snide comments about me not being TSA pre check. Had to go and wait in the line to have them print the pass and of course. Make the downloaded passes work."

Plussat: "Amazing"
Miinukset: "Yes amazing"

Plussat: "Same as the San Francisco to Istanbul leg. Great experience, just the effect of the flight delays and missing my connection."
Miinukset: "Better communication and assistance with luggage. I was told that my bags would automatically migrate to my new flight the next day, but they didn’t make it, and I am now in the process of finding them."

Plussat: "NOTHING. Never made the connection."
Miinukset: "Flying your passengers to your hub so they can make their connecting flights, for a start..."

Plussat: "We were told by terminal staff in Istanbul that the fkught was on Turkish Airlines.We waited in line at the first ticket counter and then we were sent to a second ticket counter where we waited in line again. We were sent to a 3rd counter where the Supervisor was chatting with a lady for 20 minutes. When we reached the counter we were told it was too late to board and we had missed our flight even though there were still 35 minutes to flight time. Turkish Airlines staff would not help us any further and we had to go purchase another ticket."

Plussat: "I lost my luggage when I landed Tirana. I was unhappy for the moment, but the next day they brought it home. Very very happy with Turkish Company, I would love to travel again in the future with them. Great job."

Plussat: "Food, new plane"
Miinukset: "Poor boarding process"

Plussat: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Miinukset: "There was nothing really to dislike here."

Miinukset: "Seats allocation was uncertain until we checked in"

Plussat: "On time, friendly, good food"

Plussat: "All around quality Airline..."

Plussat: "Everything"

Plussat: "As usual the best"

Plussat: "Got ticket for a good price."

Plussat: "see previous review"
Miinukset: "see previous review"

Plussat: "food taste"
Miinukset: "boarding time staff friendlines and help security of passengers piloting errors"

Plussat: "Cleanliness of lavatories throughout the flight. Friendly staff. Great gluten free food."
Miinukset: "Lack of room between rows and the narrowness of aisles"

Plussat: "Courteous staff. Comfortable plane."
Miinukset: "My transfer flight was physically impossible to make. Though my flight from Zagreb to Istanbul was on time, by the time I got into the terminal they were already making a final boarding call to my flight to JFK."

Plussat: "First meal served was excellent. Entertainment selections are always great on Turkish. Staff was extremely helpful and accommodating. Best bathrooms in the air."
Miinukset: "Plane was maintained very hot throughout our flight, also pressurization was very high making for uncomfortable flight. We needed a better choice than macaroni and cheese for the second meal."

Plussat: "Turkish Airlines is a wonderful airline. The service was excellent and the food was delicious and plentiful. They are organized and helpful. On time and smooth flying and landing."
Miinukset: "Seats are very tight (for those of us who always have to fly economy). Wish there was more legroom."

Miinukset: "there was no in-time update on information about flight gate. it changed 3 times. result is i missed my flight and next flight was offered at US$1200 for IST-KWI sector where total fare from Toronto - Kuwait was US$ 1000 staff at Transfer desk was not co-operative and Sales office was almost empty. only 2 person there to attend many stranded passengers. staff was very slow to work and no criteria to handle those need help on urgent basis. most of the staff do not speak English and very UNFRIENDLY"

Plussat: "Boarding"
Miinukset: "The food was rubbish. I ordered Hindu veg meal. The food was just plain and there was no glavors at all."

Plussat: "Friendly crew, on time, spacious seats, extra bus to gate for business travelers, outstanding lounge in Istanbul; overall great experience"

Miinukset: "Had to remind the hostess to bring our meal as she missed us in giving out the meals initially."

Plussat: "I love everything, the crew was amazing ,very helpful and always with a big smile on the face. Also I love the food, my wife and I are vegan and we requested a vegan menu in advance before the fly and the menu was delicious, fresh and healthy!! I would definitely recommend this airline to everyone!!! Way to go Turkish airline!!!!!"

Miinukset: "The food was low quality and delivered in a demeaning fashion."

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "It's really cheap prices"
Miinukset: "But it's gives wrong books"

Plussat: "Enjoyed the long flight with warm hospitality"

Plussat: "הכל"
Miinukset: "שום דבר"

Plussat: "Comfortable and nice people"

Miinukset: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."

Miinukset: "Their audio system is very bad."

Plussat: "I really like the food and the crew members. they all were very kind and nice to us."

Plussat: "The food and movie selection was very good."
Miinukset: "The seat I was assigned was not the seat I had originally selected. The staff was so rude to me and behaved very disrespectful to me when I would ask for help. I had the very front aisle seat and the flight attendances kept bumping into me and my fold out tv screen. And the other passengers on board were not so nice either.. there was a grown man that was maybe in his 50's and i am a 22 year old 5 feet tall and this man shoved me back into my aisle and one of the flight attendances saw and said nothing to him."

Miinukset: "What didn't you like? the servive and food was not available so i was hungrey for all 11 hours"

Plussat: "Everything was good except the food wasn't good"
Miinukset: "The food wasn't good"

Miinukset: "the entrainment system did not work"

Plussat: "Professional and helpful crew, clean airplane."
Miinukset: "Flights was late, no information was given as to when the flight would board or the reason the flight was late."

Plussat: "Getting off the plane, getting on the plane"
Miinukset: "The inhumane incarceration that was the overnight layover. I had no idea it would be so awful and regret having booked with Turkish Airlines"

Plussat: "Everything was perfect during the flight."

Plussat: "US airlines ought to take lessons on customer service and satisfaction!"
Miinukset: "Boarding was a bit chaotic. Ought to have better organization and identification for different boarding status .. A B C D etc."

Plussat: "Michelle, at the check in desk, went above and beyond to help me. I really appreciate her kindness, professionalism, and hard work to ensure I was comfortable and that my luggage made it on board. The food and entertainment was great. I really loved the goody bag, it was very thoughtful and included everything to make you comfortable for the flight."

Miinukset: "Horrible food"

Plussat: "Great food. Nice clean plane. Nice staff. Well worth the money, great entertainment."
Miinukset: "We left a bit late, but the capitan kept us informed and we were comfortable and had lots to watch and entertain us."

Miinukset: "Crew was extremely unprofessional and curt."

Plussat: "Great food selection and lots of variety. Great customer service and friendly. Both teen ager kids enjoyed the entertainment selections Due to our 20+ hours layover in Istanbul to final destination Italy we booked the hotel in advance. While going we booked near by Sultanhat bazar and while coming back to USA we booked near airport. Airport hotel even cost more was not good as compare to other hotel. We had a very good time to visit Sultan bazar. Enjoyed chesnutt."
Miinukset: "While flying from IAD to Istanbul leg space was really bad but remaining flight's were very comfortable throughout Italy"

Plussat: "There was an amazing chef that specially made a meal for me since I am a vegetarian and there was not an option to order a vegetarian meal when I checked in."

Plussat: "The food was acceptable for a person from the US. The seats were adequately comfortable but seats were shorter than our Istanbul to Dhaka flight."
Miinukset: "The leg room was too short for a six foot tall American."

Plussat: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Miinukset: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Miinukset: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"

Plussat: "Excellent crew, good food & movie selection."

Plussat: "Fantastic gate agents!"
Miinukset: "The food was terrible."

Plussat: "Comfortable seat, great crew."
Miinukset: "Flight delayed, no USB port and no entertainment"

Plussat: "General flight journey"

Miinukset: "Late departure. Rush to connect."

Plussat: "Seat comfortable"
Miinukset: "Flight was delayed and overhead bin space was very small"

Miinukset: "They left my bag off the plane. Ridiculous."

Plussat: "Good for both."
Miinukset: "Bigger seats."

Miinukset: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Miinukset: "Long haul flight made pleasant by KLM"

Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Miinukset: "Larger meals."

Plussat: "Quick flight"

Plussat: "The flight arrived a few minutes early."
Miinukset: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Miinukset: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Plussat: "Friendly staff"
Miinukset: "Leg room"

Plussat: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Plussat: "Restrooms clean, decent food and drink, nice cabin crew."
Miinukset: "No complaints"

Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"

Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Plussat: "The leg room, was surprisingly roomy"
Miinukset: "The food and that there was no entertainment."

Miinukset: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Plussat: "Fabulous trip with friendly, helpful staff"
Miinukset: "Nothing"

Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Plussat: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Miinukset: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Plussat: "Booked extra room seat which gave me good room for seating"

Miinukset: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Plussat: "Consistently high standards"
Miinukset: "Nothing"

Plussat: "Easy Boarding"

Plussat: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Miinukset: "Not much to comment on here."

Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Plussat: "The crew were pleasant"

Miinukset: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Miinukset: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"

Plussat: "delayed"

Plussat: "Plane service"
Miinukset: "1h30min delay at airport"

Plussat: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Miinukset: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."

Plussat: "...The transfer at JFK was terrible"

Miinukset: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."

Plussat: "--"
Miinukset: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."

Plussat: "crew"
Miinukset: "food"

Plussat: "Fine as delta flights go"

Plussat: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Miinukset: "Would be nice if there was wifi on board"