I had checked in requesting Special assistance. They claimed they didn't see it. On leaving Naples I confirmed that this notice existed. I recently had hip surgery and am suffering from severe autoimmune disease on immunosuppressive therapy. I was not assisted or allowed to go through Fast Track (while my booking clearly stated this) resulting in me having to run a huge distance on foot. I arrived in extreme pain and limping just before missing my flight. If there hadn't been a fight with another passenger and the company (hence delay in boarding) I would have lost it for sure. Unacceptable.
The plane was late and the crew made jokes about it. There was no food or entertainment, there never is.
Our original flight was canceled, so we had to fly a day early (or 3 days later, which wasn’t an option for us) and not even to our original destination. Due to this change, we not only had to spend 1 hour on a bus and then 3+ hours on a hot train to arrive at the destination we originally paid for. We also had to get a hotel for an extra night and spent money on meals, etc in transit. Did I mention that the flight we were put on was also over an hour late taking off?! Not a great experience.
The people on the gate was arrogant and unsympathetic. Creating a lot of problems with the luggage, being that it did not exceed the weight. I'm not used to travel with Ryanair and I think that I will not travel again with this company .
Fast, good loads in and out, totally worth of price.
Great flight. Loved being informed before take off. Very professional
Better entertainment opinions
Miinukset: "Being on time + quiet fellow passengers"
Miinukset: "30 mintues late"
Plussat: "Great personnel and understanding staff at CPH airport"
Miinukset: "Not sure yet"
Plussat: "On time. Fast boarding."
Miinukset: "Eveything was making cracking noise.. walls, chairs, windows, floor etc.. and we flew in to a thunderstorm that could have been avoided if we took a slower root.. but they rather risk ut than being a little bit late... The windows were white and grey sue to the rainy clouds and then super brigth as lightnings struck.. the plane was shaking like crazy..."
Plussat: "Atraso del vuelo"
Plussat: "Quick and efficient boarding."
Miinukset: "It was fairly full so no space for my hand luggage - had to go under seat. Not a problem but..."
Miinukset: "I had previously checked in on line to avoid the fee at the airport just to be charged the fee. It was very inconvenient and had to pay for something I had already paid for online. I’m very displeased and upset"
Miinukset: "I paid nothing for my bag going to Dublin and had to pay 10€ coming back. WHY???"
Plussat: "Airport security was efficient."
Miinukset: "Every group on plane seemed to have been purposely split up even though there were many empty seats. Difficult to book luggage on the website. They said there were strict size limits on cabin bags, but when we got to the gate they didn’t check any - we had to pay for an extra bag in hold when we could have just used a bigger bag for hand luggage. Everything was difficult. Bag drop didn’t work - we had to queue to to go to the desk 3 times and the lady eventually did it herself. Staff were polite and nice."
Miinukset: "Awful experience with Latvian staff during boarding. Luggage passed weight and size inspection from Milan to Riga. It has also passed inspection in Riga, but was checked again during boarding. Staff did not want to work with us and penalized my kid by charging him 53 Euro luggage fee. Disappointed that some staff members have suaded us to never fly Ryanair again"
Miinukset: "Uncomfortable small airplane"
Plussat: "On time."
Miinukset: "How negative the whole experience is. Ryanair business model is to trick people to pay more or create madeup inconveniences to encourage upsell. Random seat selection for your group is an example of pissing 1/2 customers of every time I’ve flown with them. Pay extra to stay close to friends... would avoid"
Plussat: "The price, arriving safely"
Miinukset: "Was told by 4 diff people to stand in 4 diff long lines which proved incorrect. Airport organization was terrible at both points. My liquids were broken and ruined (I never have issues with liquids.) whole process took 2x normal amount of time and I lost my train because of it."
Plussat: "the price"
Miinukset: "the delay"
Plussat: "It's a reliable company"
Plussat: "Boarding was quick"
Miinukset: "Flight was late as always and not properly managed"
Plussat: "Nothing was good about the airport. Long lines, unfriendly staff, lack of seating."
Miinukset: "At SXP there was no separate line for security for those who purchased priority boarding like at many other airports. I almost missed my flight because of the line. I don't honestly think there's a point in buying priority from SXP because it doesn't help here."
Miinukset: "Everything they simply SUCK!!!"
Miinukset: "Nos hicieron esperar dos horas para luego decirnos que iban a cambiar de Gate"
Plussat: "Be on time Inform Offer discounts if so late"
Miinukset: "Very late, late + insufficient info about it, no entertainment no offer to reimburse/make good on it"
Plussat: "Price. Clean planes."
Miinukset: "Cramped seats. No entertainment. No WiFi."
Miinukset: "Made us pay $35 per bag to check. This was not made obvious when book. Lady at check in did not tell us one of our bags was too large to check in. Will try to avoid Ryanair at ALL costs in the future."
Plussat: "Got extra legroom sitting in the Emergency Exit"
Miinukset: "Pretty much everything."
Plussat: "We arrived"
Miinukset: "The delay of one hour The slowness of boarding and unboarding"
Miinukset: "Comfort in Ryanair flights are just terrible!"
Plussat: "Seats were more spacious then expected."
Miinukset: "When checking in I noticed me and my boyfriend were "randomly allocated" seats 10 rows apart. When I called and enquiried about this I was told that I would have to pay to move the seats even though there were 4 seats available next to my boyfriends allocated seat. This is ridiculous seeing as it was not a separate booking and there were plenty of seats available! On the way back my boyfriend was charged 50 euros for a bag which the flight attendant deemed as oversized even though on the way there it was perfectly fine. Her reasoning was that it would have to be put under the plane... When walking to the plane we saw that most people were asked to leave their hand luggage on the tarmac to be put "under the plane" without being charged so essentially we were ripped off yet again!"
Plussat: "Cheap and chearful"
Miinukset: "Flight was delayed by 30 minutes."
Miinukset: "Search was changed to the 14th with me noticing and I mistakenly booked it. Costumer service was unreachable."
Plussat: "The flight was good and on time, friendly cabin crew"
Miinukset: "The boarding crew, meaning that guy at the airport, was very unfriendly"
Plussat: "I liked absolutely nothing."
Miinukset: "I showed up to the airport (Stansted) RIGHT on time to make the flight, but ran into several issues: 1. I was flying with an american passport, and the line to have my boarding pass 'stamped' to verify the passport was insanely long. 2. Missed the flight due to long commute within the Stansted terminal 3. Made it to the flight 25 min before takeoff, but was too late, so missed the flight. Had to wait in the terminal for 20 minutes for someone to come pick us up and drive us out of the terminal. 4. Ryanair customer service simply instructed me to rebook my flight online. They were not of any help. 5. I had a tight connection in Milan to the bus that would take me to the city, which i almost missed because my carryon bag had to be checked in. 6. Boarding was absolutely hectic, I was almost put on a flight to Greece instead of Milan. Stay away from Ryanair if you can."
Miinukset: "Besides being really uncomfortable for various reasons, like the endless security procedures, the crew's bad manners and lots of other annoying things that really baffled me like making people stand in line for half hour before boarding (why?), at the end of the day you have to take into account that Stansted + Ryanair means adding an extra hour to what you would normally take for a flight and a lot of stress, not only for what aforementioned but also for the constant feeling of potentially being ripped off with additional charges like late check in and baggage size."
Plussat: "Price was great, crew friendly and professional."
Miinukset: "Flight boarded late. Very bumpy ride."
Plussat: "Crew friendly."
Miinukset: "The website is impossible. It appeared to process my bag payment only to find out it didn't. Address options for USA don't include my address so it won't process my credit card. Online chat "help" asked me to try several things, none of which worked. Paid for bags at airport for twice the price and told how to avoid it on the return flight by cashier. Of course that method didn't work either. Would not process the Paypal payment either. Hard to believe that all the online issues are not at least somewhat deliberate so they can bill more at the airport."
Plussat: "Arrival time: we landed at 18.10 instead of 18.25"
Miinukset: "The seats are too small, there was too much light during the flight and no drinks are offered for free, not a single water glass."
Plussat: "Flight on time"
Miinukset: "Checking Visa in different place then Check in counter. Queing before boardind"
Plussat: "On time. New and clean Plane. nice crew"
Plussat: "Ryan Air's prices cannot be beat! The low cost to fly has made it possible for me to travel around Europe the few times I have visited. I have never been stopped for my carry-on luggage *knock on wood*, which I'm sure may have been slightly over the limits, and it has been greatly appreciated. Very friendly crew, and relatively painless boarding process."
Miinukset: "The ability to check in online SOUNDS like it will save time, but this is my third Ryan Air flight where I have stood through the line to get my documents checked, been approved, and then gotten all the way to security where I have been told my boarding pass won't scan. If anyone is reading this, I would suggest checking in online, and then just having them print you off a boarding pass at the desk. That boarding pass will for sure scan once you get to security, and will save you the hassle of getting in line twice!"
Miinukset: "hassled us at every turn. charged us a fee of 135 pounds to board flight saying we weren't there within two hours of check in when indeed we arrived 2:30 minutes before flight and waiting for check in took over 45 minutes. on board staff were even more rude after their card machine broke during our transaction. We didnt have cash on us and simply thought the card with available funds on it would suffice during our travels. However we were held on the plane after arriving in milan and accosted by ryan air officials threatening to sue us because THEIR card machine broke and we didnt have cash. Then they had us escorted out of gate to the atm were we got them cash. the whole entire process was a night mare. NEVER AGAIN"
Plussat: "You have to pay for drinks, a simple coke or glass of water should be complimentary, not 3euro for a bottle of water."
Miinukset: "Did not like the fact that you have to check in on your own."