Etsi halvat lennot välille Tokion kansainvälinen lentoasema - Helsinki

Plussat: "The crew always smiles and very accomodating."
Miinukset: "The main course could have been better or improve. I wasn’t satisfied with the taste."

Miinukset: "No additional comment"

Plussat: "friendliness"
Miinukset: "food"

Miinukset: "Trip to Manila from Tokyo was delayed for 3hrs plus"

Plussat: "Wonderful crew"

Plussat: "The crews were very kind and helpful."

Miinukset: "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."

Plussat: "very good"

Plussat: "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
Miinukset: "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."

Plussat: "Politeness."

Plussat: "As always"

Plussat: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
Miinukset: "Nothing."

Plussat: "Service was very goood"
Miinukset: "Food was not great and entertainment was average"

Plussat: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."

Plussat: "Spoke english"

Plussat: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Miinukset: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"

Plussat: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."

Plussat: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."

Plussat: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."

Plussat: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"

Plussat: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"

Plussat: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Miinukset: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."

Plussat: "The service"
Miinukset: "Landing was horrible worse landing I have ever had"

Plussat: "Lots of legroom"
Miinukset: "No complaints I was pleased"

Plussat: "Great service Timely departure and arrival. JAL is really punctual"

Plussat: "The flight crew were very attentive, polite, and full of genuine smiles."

Plussat: "customer service spoke English"
Miinukset: "1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)"

Plussat: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Miinukset: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."

Plussat: "This was the best flight I have ever been on. The crew was so friendly."
Miinukset: "Absolutely no complaints."

Plussat: "Nothing"
Miinukset: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"

Plussat: "service was excellent. Seating was OK in spite of it being economy."
Miinukset: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."

Plussat: "Can use wifi with free"

Plussat: "The flight was smooth and the seating was comfortable."
Miinukset: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."

Miinukset: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."

Plussat: "I didn't expect neck pillow on board"
Miinukset: "Seat wilder would be great"

Miinukset: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."

Plussat: "Friendly and respectful staff, great meals, tasty!"

Plussat: "Clean :)"

Plussat: "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
Miinukset: "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"

Plussat: "Nothing really special."
Miinukset: "They love the PA system. They want to make announcements in multiple languages all the time."

Plussat: "The airplane and all"
Miinukset: "A little bit in the sakura lounge"

Plussat: "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
Miinukset: "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."

Plussat: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."

Plussat: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Miinukset: "nothing really"

Plussat: "Short flight."

Plussat: "The upgraded seating."

Miinukset: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."

Plussat: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Miinukset: "I wish they had a larger movie selection, but they had most "New Releases"."

Plussat: "excellent seat space and excellent in-flight service."

Plussat: "Crew service is good!"
Miinukset: "The seat is really cramp and tight!!"

Plussat: "Space and courteousness"

Miinukset: "N/A"

Miinukset: "Mid night snack can be improved, it’s too small a portion."

Plussat: "Yes"
Miinukset: "Nothing."

Plussat: "ANA flights are always well run and good enough."
Miinukset: "Their iphone applications could be smoother and more functional."

Plussat: "Comfort as usual"
Miinukset: "No idea"

Plussat: "Excellent"

Miinukset: "Cabin to hot"

Plussat: "Excellent crew!"

Plussat: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Plussat: "Their friendliness And care for the passengers"
Miinukset: "i can not think of anything."

Plussat: "everything."
Miinukset: "can not think of anything. Everything was more than i expected.Thank you for my experiance"

Plussat: "Crews were great. They worked fast and helpful."

Miinukset: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."

Miinukset: "It was a short hopper so didn't mind much. I actually slept on this plane."

Plussat: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Miinukset: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."

Plussat: "Everything on time"
Miinukset: "no outlet to charge phone"

Plussat: "Nice 777 plane, good snack"

Plussat: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Miinukset: "In flight meal could be improved"

Plussat: "Staff is awesome"

Miinukset: "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."

Plussat: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Miinukset: "No problems."

Plussat: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Miinukset: "Nothing to dislike."

Plussat: "easy check in."
Miinukset: "can't choose my own seats."

Plussat: "Great"
Miinukset: "N/a"

Plussat: "It was short."
Miinukset: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."

Plussat: "Everything"
Miinukset: "The fact I had to come back to Canada from Japan. Canada is ghetto."

Plussat: "Staff are super kind."
Miinukset: "---"

Plussat: "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."

Miinukset: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."

Miinukset: "seat labeling not clear"

Plussat: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Miinukset: "The premium economy seat was about average. Comfort okay but not the best for sleep."

Plussat: "Free alcohol on international flights is always a plus."
Miinukset: "The movie selection was not as expansive as I've seen previously."

Plussat: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"

Plussat: "Drink"
Miinukset: "Nothing"

Plussat: "The stewardess are the most polite and helpful I've travelled with"

Plussat: "5 stars around"

Plussat: "Efficent, courteous and reliable."
Miinukset: "Nothing in particular."

Plussat: "Love the plane itself. It felt like it was new and it was very comfortable."
Miinukset: "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."

Plussat: "Efficient and uneventful"

Plussat: "High quality fit out, amazing flight crew, great food."
Miinukset: "Movie selection could be greater."

Plussat: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."

Miinukset: "Very hard landing."

Plussat: "leg room; extra seat between us"

Plussat: "crew was very polite and everything was smooth."

Miinukset: "Hdhdhd"

Plussat: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Miinukset: "N/A"

Plussat: "Modern planes Clean planes Great flight attendants Comfortable seats in economy"

Plussat: "Japanese quality is good quality"

Plussat: "Loved it"
Miinukset: "Sit was a little tight"

Plussat: "Yes"

Plussat: "My flight attendant, Grace, was delightful. There were several challenging passengers around me and I observed her handle them with the grace of someone who embodied their name—Grace."
Miinukset: "No wifi on board. The plane was one of the older ones, but still perfectly nice."

Plussat: "Crew was great, seating was cramped."
Miinukset: "Seating."

Plussat: "Excellent service provided by crew"
Miinukset: "Food needs improvement"

Plussat: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Miinukset: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."

Plussat: "Great food, great seats, everything was smooth overall"

Plussat: "Crew very hospitable and friendly."
Miinukset: "Food was mediocre quality."

Miinukset: "Qatar Airways... Never to expect more"

Plussat: "Yes"
Miinukset: "N/a"

Plussat: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"

Plussat: "All except the food"
Miinukset: "The food"

Plussat: "aircraft so silent"
Miinukset: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."

Miinukset: "Delays twice which cost me lots of stress and taxi $"

Miinukset: "The boarding process was ridiculous. The staff delayed boarding of zone 2 passengers until ALL zone 1 passengers could be located and boarded which could easily have delayed takeoff. They went so far as to page missing zone 1 pax several times and asked people sitting on gate area which zone they"

Plussat: "Very comfortable plane and entertainment offered is excellent"
Miinukset: "Headphones way too big (even when made as small as possible) 2 of 3 checked bags sustained damage to the structure of the bags! Passenger control was poor. Guy behind us was watching videos on his phone throughout flight without headphones-broadcasting to the rest of the seats around him."

Plussat: "The seats are comfortable; food is good."
Miinukset: "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."

Miinukset: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."

Plussat: "perfect"
Miinukset: "better food"

Plussat: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Miinukset: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."

Plussat: "Best airline I’ve ever flown. A lot more space and amenities for a great price. Boarding was easier and faster than any other airline I’ve ever taken"
Miinukset: "Wish there were a bit more movie selections but only because it was such a long flight"

Plussat: "Food was excellent. Service was excellent."
Miinukset: "Entertainment was limited."

Plussat: "crew was lovely and plane was very new"
Miinukset: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."

Plussat: "Very nice staff."
Miinukset: "Lack of diversity with the area crew. It would be good to have some Black area crew staff."

Plussat: "The service on board is excellent"
Miinukset: "Nothing"

Plussat: "Staff was outstanding"
Miinukset: "N/A"

Plussat: "Foods, crew are accomodating and all sevice facility are very good"
Miinukset: "Just update the movies regularly"

Plussat: "The entertainment was good without any hiccups"
Miinukset: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"

Plussat: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."

Plussat: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Miinukset: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Plussat: "Crew welcomes"
Miinukset: "Bad takeoff and landing"

Plussat: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."

Plussat: "Smoothe landing"
Miinukset: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."

Plussat: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Miinukset: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."

Plussat: "Service"

Plussat: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."

Plussat: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Miinukset: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."

Miinukset: "Seats in economy very uncomfortable for long Doha to LAX flight. When person in front of us reclines seat for entire flight, it is almost impossible to get out to stretch legs or go to restroom. At the minimum, crew should ask all passengers to raise seats during meal service as a courtesy to those behind them. This is done on other airlines."

Plussat: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Miinukset: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"

Plussat: "The trip was very pleasant as usual, being frequent flyer on Qatar airways since 2005, I can only tell that this is so far the best airline company. Great service. On time if not ahead Never lost a bag or got it delayed. Very diversified entertainment program Lovely staff Confortable and clean flights. And of course convenient price. Briefly, I love Qatar Airways and it is my first choice wherever I travel."
Miinukset: "So far nothing."

Plussat: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"

Plussat: "Newer aircraft, good crew"
Miinukset: "Food was average. Poor movie selection"

Miinukset: "Expect more then OK from Qatar."

Plussat: "This trip was nice. I will fly Qatar again"

Plussat: "Qatar Airways is always impressing"
Miinukset: "Nothing at all"

Plussat: "I loved the hospitality and the smooth comfortable flight. The plane was full but there was enough space for everyone to relax comfortably during the flight."
Miinukset: "Nothing"

Plussat: "Food, service and hospitality all top class. They made my long trip home a breeze!"

Miinukset: "Take off delayed. Plane had air conditioning problems."

Miinukset: "No Chinese food to choose"

Plussat: "Customer service is amazing!"
Miinukset: "Keep up the great work!"

Plussat: "Top notch service and experience. Up there with EVA Air as the best I’ve ever seen."
Miinukset: "Baggage delivery took very long in Hong Kong. Bags were coming off 35 minutes after the first bag came off."

Plussat: "Can i request for a food that us not pork? I don't eat pork nor shrimp, i will be traveling on the 5th of January again and i don't want that we will be starving again for the second time since last time we never eat for they don't have anything substitute for pork. Hope they will serve some chicken or beef for not everyone will eat pork and to starve while on the plane is not acceptable for we paid for it. Thanks"

Plussat: "The crew is not so amazing and the food is not so good.They only serve pork and sea food..i don't eat those food for my religion and i asked for another food anything as long as i had something for im starving, for they never had another food to give? You mean i cannot have food while boarding the plane? Im starving and they don't gibe us any food to eat even if i asked them if theres anything . And that is a total not agreeable we are 3 people riding the plane myself and my kids and we did not have anything to eat. The crew is rude when I asked something instead of looking for another food is theres any. I paid for my flight including the food and i was not able to eat."
Miinukset: "Crew serving food should be nice and make sure that all passengers have food to eat especially if one, two or three or more doesn't eat pork and shrimp..if only i could i could transfer plane at that moment i will do it. Hope they will not feel the way i feel i was starving the whole flight.."

Plussat: "crews were nice"
Miinukset: "Very crowded flight. Fully book. Super busy bathroom. Food was bad"

Plussat: "The entertainment was good."
Miinukset: "Once the crew got the meals out of the way you didn't see them (at least in our section). You could go to the galley for water or a snack etc. Most airlines I've been on seem to bring drinks, etc to seats every once in a while."

Miinukset: "Delayed too much except that, everything was good"

Plussat: "The flight departed and arrived on time."
Miinukset: "The plane was not the same plane I booked travel on. They changed it, so if it’s the 777 then it is basically widebody short haul seating in business, with a lay flat price! The seats are old and don’t work well. This has been an issue on all the flights I’ve taken between Tokyo and HKG."

Plussat: "Crew are friendly"
Miinukset: "Flight was late, seat tray was dirty, and entertainment system hard to use."

Plussat: "Flight crew was friendly."
Miinukset: "The TV on my seat was not working."

Plussat: "Easy and quick boarding"
Miinukset: "We sat in the bulk head economy seats for the extra leg room, but instead it was used as a pass through for the flight attendants and for other passengers. This was an older plane and there wasn’t an aisle cross over, very annoying! The chicken pie was scorching hot and no serving utensils."

Plussat: "Standard of the flight was good"
Miinukset: "Cabin personal was unengaged rude and everything than helpful"

Plussat: "Everything"
Miinukset: "No wonder they are one of the best airliner"

Plussat: "Everything was quite nice."
Miinukset: "Happy with everything. Staff were very friendly and helpful."

Plussat: "The flight attendants were kind and attentive and professional. I enjoyed being able to watch movies of my choice. Great selection of entertainment available. Food was good and the Hagen Daze ice cream was a great surprise!"
Miinukset: "I’m thin but 177cm tall (long legs) so the seats were wide but leg room was uncomfortable for me. Also, the posture of the seats are not good for spinal or neck alignment so, again not comfortable. No support for the lower back and very limited reclinablity."

Miinukset: "No WiFi on plane. Major draw back"

Plussat: "Food and seat was great."
Miinukset: "Wheelchairs took a long time to pick us up"

Miinukset: "It’s front row business class. First of CX needs to be upgraded like the 777-300R, full recline , 4 seats in one row instead of 7. Specifically seat 12c front rower, when the foot rest comes up, there is no room for your feet, if you have long legs. Very uncomfortable for an expensive ticket"

Miinukset: "Hi. I want you to pay me back half of my air tickets that I paid+ my expenses that I spent. I bought from you air tickets with Scoot airlines from H.K to Singapore on 30 December and back to H.K on the 3 January. when I came to the H.K airport to check in with scoot airlines they said to me that I can't go to Singapore because my passport expired on 2 of June and it's less than 6 months if I want to go to Singapore I need to have in my passport more than 6months. sow in the end I lost the ticket to Singapore and not only this I went back to H.K I toke a room in the hotel 150$ and the day after I went to the embassy of Israel to extend my passport and I bought a new air tickets with Cathay Pacific 350$ to go to Singapore. its mean that I lost my ticket +500$ .and all this because you never informed me that my passport needs to be valid more than 6 months . you can see also in your letter its written there that my passport need to be valid there is not any thing about 6 months. if you was telling me that before I could change my passport. sow pleas I insist that you will pay me back half on my ticket that I lost + my expenses 500$. if I will not get it back my story will be all over in the internet about you I suffered a lot"

Plussat: "Some of the staff were very nice. the plane was not full so was able to sleep whole flight."
Miinukset: "The flight was delayed 1 hour. we get on plane. then an announcement that in previous flight plane hit a bird so they needed to dissemble the plane. we got off plane at 11:26 pm. waited there. received a text announcement it would leave now at 2 am. the staff on site did not announce this information till 12:45 am. we waited and then got good news flight was going to take off. not in a logical way the plane took off all our luggage off the plane. and then could not add our luggage back on to the plane because tsa was now closed. so paperwork for getting luggage was poorly committed. not bright people. I hope my luggage arrives like they say a day later."

Plussat: "I thought the service on this flight was much better this time around; at least from where I was sitting. The attendants seemed to come around more often and there was a much better food selection for everyone involved. Overall, I found the flight to be safe, mostly comfortable, and the food was excellent."
Miinukset: "I had a family sitting next to me (I was in the aisle) and I felt that while the attendants were courteous and prompt in accommodating me, they all but ignored the people in the middle seats. I had to keep asking them on the attendant's behalf if they needed anything before they rushed on by. At one point the father told me that he was getting better service from me than the attendants. Also, one of the TV screens didn't work in one of the middle seats so the family had to do a switcharoo with their little one after they got settled so their son could have the working screen. I personally found that it was very difficult to recline my seat - I really had to quite literally put my back into it to get it to click into the reclining position."

Plussat: "Excellent meals, excellent entertainment system, great staff"

Plussat: "Flight was not delayed"
Miinukset: "Economy seating needs more leg room and room to recline seats especially for 15 hr flight. Carry on baggage is only 15 lbs."

Plussat: "Everything but the seat"
Miinukset: "Seat configuration is not worthy of CP business class. It’s the old 777-200, either retire the plane - that would be a shame, or upgrade the seats"

Miinukset: "The crew service very lack"

Plussat: "The food was good."
Miinukset: "We were sitting at te back and it was very cold. Not sure why. They ran out of chicken for lunch."

Miinukset: "The flight was cancelled new departure time is 7:20am"

Plussat: "Great staff and food"
Miinukset: "Flight arrived from SFO 15 min late, and airline cancelled numerous connecting flights to various cities, including mine to Hanoi from Hong Kong. Offered to rebook 10hr later with 40 HK food credit. Happened to my uncle and cousins 1 month earlier on exact same legs. Would not recommend any layover with this airline in hong Kong for less than an hour. Numerous phone calls from me to sort this out, which resulted on another carrier to Hanoi."

Plussat: "The flight attendants were pleasant and so was the flight."
Miinukset: "The food, I don't eat meat and would like some other options. For such a long flight there should definitely be more leg room and agility to recline"

Plussat: "Food and drinks, service of the crews."
Miinukset: "Flight delay of 20 mins."

Plussat: "I like the snacks offered"
Miinukset: "Great crew we got a soft landing"

Plussat: "Service at every step and level."
Miinukset: "Nothing."

Plussat: "I liked the orange juice."
Miinukset: "There were no interesting movies. There was no internet connection"

Plussat: "Being executive platinum has its perks even when not flying AA but a one world partner early boarding and an attentive flight attendants."

Plussat: "From above ---to serve us, without getting sick, great job by the crew.t"
Miinukset: "They had us board from gate 4 and they added a security station and we wandered around trying to find the gate. Someone should have stayed out there to tell us why we couldn't even approach gate 4. It was total confusion being seated in gate 3."

Plussat: "Able to sleep. Arrived safely."
Miinukset: "I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem."

Plussat: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Miinukset: "Nothing to complain about it improve. It was an easy, efficient process to get on and off the plain."

Plussat: "We really appreciated the nice customer service we received from the check in desk!! We were able to upgrade and get our seats together- thank you! Also Cathay Pacific gave us our boarding passes straight through to our final destination which made it possible for us to narrowly make our flight once we were in Chicago. Very grateful for this."
Miinukset: "Our airplane had technical problems and our flight left 2 hours late, which made it very tight to make our connection in Chicago. This was very hard. We just wish that the delay hadn't been so long."

Plussat: "The flight attendance were polite and helpful. They are very generous in pouring the red wine for the passengers. Food/beverages are fine as compared with other cross Atlantic airlines. The captain was very pleasant during his in-flight announcements; complete and thorough. The bathrooms were quite clean."

Plussat: "I will give 10 out of 10 to Cathay for their excellent service, fast air time, humble crew service and a bonus point for their quality of meals/ food. I am a pure vegetarian & in all my flight the crew made sure that I got the correct food tray & it was not mixed with wrong mean (non veg.) by mistake. Unlike other flight where meal is just an obligation, Cathay made sure that the taste was very nice too. Full points to them. The quality of seats was good & nice leg space as well. The layover was way shortest as compared to other competitor flights. Overall the experiance was very pleasant & I highly recommend Cathay Pacific."

Miinukset: "To the guy in 26G, it was incredible how you ignored three flight attendants when they asked you to put away your laptop. You were so obsessed with your own self interests that the general safety of your fellow passengers was not important. That must have been some email that you had to keep typing even as the plane was pulling away from the gate. So important in fact that you didn't touch your laptop for another two+ hours. But you did get it out again and proceeded to pull the same stunt as we descended. Stunning behaviour. I enjoyed how you convinced the crew to put your laptop in the overhead bin both times. I believe the clincher was the four carry on bags you had with you. Priceless. Guess you should be grateful you weren't on a US domestic flight. But I'm sure you would have turned the story away from you and on to the crew."

Plussat: "Smooth operator"

Miinukset: "We were all supoosed to sit together (there were 3 of us) but my sister got separated at the last minute and put on a center seat elsewhere with no explanation."

Plussat: "Good, entertainment, staff were nice."
Miinukset: "Not much to complain about."

Plussat: "Business class service was the best I've ever experienced from any carrier."

Miinukset: "Food was good but could be better. Healthier, purer"

Plussat: "Great flight (considering it was like 20 hours we were traveling) Don't understand why we had to throw out the liquids we purchased past the security check points (like next to the gate). Why sell them then?"

Plussat: "Had a very present experience. Crew was lovely and helpful. Liked that we had menus for meals and snack readily available. Felt like the food was better than the average plane fair and wine with the meal of you want it. Plenty of movies on the media screen. There was often a line for the toilets. We must have been a well hydrated flight. Attendants were good with maintaining the tissue paper etc when notified that it had run out Overall a very pleasant experience."

Plussat: "Easy boarding!"
Miinukset: "Food could have been better"

Plussat: "Spacious seating, good food, excellent trip overall!"

Plussat: "Nothing. This was the worst flight I've been on in years."
Miinukset: "The food was awful, the lounge was worse than the free ones, and the service was absolutely the worst I've experienced in years."

Plussat: "Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!"

Plussat: "The service was great, crew was sweet and accommodating, food was good"
Miinukset: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"

Plussat: "The overall was a pleasant flight"
Miinukset: "It’s really difficult to figure out how to use the entertainment, specially how you can listen or watch a movie , for my parents that are not English speakers they just couldn’t use it so really boring!!!"

Plussat: "Nothing was good"
Miinukset: "Everything can be improved"

Plussat: "Nothing"
Miinukset: "Comfort"

Plussat: "The flight was on time and the crew was professional. The food and entertainment was good."
Miinukset: "It is too cramped in the toilets and seating area."

Plussat: "-Flight staff -Flight entertainment"
Miinukset: "-Last hour gate change -Parking lot instead of gate (both in Wien and Istanbul) -The answer of counter person about the crowdness"

Plussat: "Si Much!!"

Plussat: "The food was decent"
Miinukset: "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"

Plussat: "Everything was great."

Plussat: "Business class was money well spent."
Miinukset: "The boarding at the gate was a bit congested."

Miinukset: "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."

Plussat: "great service"
Miinukset: "nothing"

Plussat: "Everything from boarding to disembarking was good."
Miinukset: "I had an impression that the seats on Turkish Airline were spaced further apart in economy class compared to other airlines based on several of our past trips. This time it was very tight. Dissapointed! Hope they bring the old spacing back."

Miinukset: "Everything"

Plussat: "Food was above-average for international flights, and the staff visited the cabin frequently, checking to ensure that customers were okay. It definitely felt like a more personal flying experience."
Miinukset: "Ground support (desk, etc.) in Istanbul was not convenient - the communications were crossed often, and on a long layover we were told incorrect directions and missed an opportunity to sleep in the airport in their resting room (seems to always be full)."

Miinukset: "Making my long trip for 9 hours seating beside big fat guy takes his seat and half of mine, asking the crew to change my seat and telling me there is no space available and I can see there's free seats it was so rude, my back hurts me a lot this day and the day next because i was seating with slope."

Plussat: "Excellent Service & On time Schedule"

Plussat: "The airline crew was great . Service fantastik ."

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "Best food I've had on an airplane, the warm towels before the first meal were a nice touch."
Miinukset: "Plane was a little warm at times, otherwise no complaints."

Plussat: "Food was very good. Free wifi"
Miinukset: "Check-in and boarding were chaotic and poorly organized. In-flight crew was not very courteous or friendly. Entertainment system was old and didn't function properly. Bathrooms were never cleaned on 9 hour flight."

Plussat: "food,service and flight"
Miinukset: "N/A"

Plussat: "The cabin crew was outstanding, food good. A good choice for drinks and very nice selection of entertainment."
Miinukset: "I couldn't get the on board wi fi to work for some reason."

Plussat: "The staff, food, hospitality, & professionalism is 5 star. These guys should train every airline in america."

Plussat: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Miinukset: "See literally everything above"

Plussat: "even waiting time was long but i do appreciate all the effort submitted by the airline"
Miinukset: "may be the free shop the turkish items was not to the same level as in local market"

Plussat: "Small plane..no comfort"

Miinukset: "less seat space"

Plussat: "Your website was les expensive than other websites and I will strongly recommend to my family and friends to use Kayak.com ."
Miinukset: "I like it everything , from booking the flight your flexibility on the the flight schedule and airlines was great !!!"

Plussat: "Good food, good entertainment options - movies, tv shows, games, newspapers, and some electronic games."
Miinukset: "Our flight backtracked over Europe - I think bcs all flights go through Istanbul - so our flights were longer than necessary even though cheaper... worth doing once bcs Istanbul looks pretty cool."

Plussat: "on time, pleasant flight"
Miinukset: "no issues"

Plussat: "The food"
Miinukset: "That the anytime snacks that was offered was not available for passengers"

Plussat: "Friendly staff good service."
Miinukset: "The grill chicken served for dinner was cold."

Plussat: "There were plenty of entertainment options."
Miinukset: "The flight was cramped with no room to get comfortable. The crew was concerened with it being an overnight flight and rushed through service so that the lights could be turned off on the cabin. They ran out of a food option and forced a selection on everyone in the back of the plane. The person sitting next to me even had a dietary restriction and her meal had been given to another passenger. The boarding process was a mess without clear directions from the staff, it was a giant mob trying to force its way onto a plane."

Plussat: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."

Plussat: "The food was great compared to some companies. Lots of great movies to watch, good music options."
Miinukset: "Omg...the crew...the crew, as was in the past, and with the exception of 1 poor guy who was really trying his best, was RUDE and lacked finess. They would literally kick u in the hallway (while passing this hostess gave me a good knock on my foot and didn't turn around to apologize. ..she kept going). They will serve you food and throw the trays down on your table, talk over you to the other hostess in the other isle while serving you. Speak in the most condescending tone, especially, unfortunately to older folks or foreigners who had a hard time understanding. I mean....total chaos and, for someone who flies often both dom & intl, this has got to be the worst service received, and thought the price point is as juicy as pie, I still expect some level of class and great customer service. It's not worth it."

Plussat: "The one episode of Modern Family from the one of the old seasons"
Miinukset: "The fact that it took 4 (in 4 hours) attempts and a request to fill out a complaint form that got the staff to switch the air back on on a flight to AFRICA!!! I was about to undress myself to stop sweating!! Seats are uncomfortable and TV selection outdated."

Miinukset: "There is always some kind of delay. And danger of bags not arriving on time"

Miinukset: "Canceled the outgoing flight"

Plussat: "The service was good and all attendants were polite"
Miinukset: "They took so long to take away trash after food/drinks"

Plussat: "Everything is high quality but the airplane interior. It's in need of some updating."
Miinukset: "See above"

Miinukset: "Flight was cancelled then stood for hours in a line just for a hotel room. Then waited in hotel room till afternoon the next day with no news. Horrible way to handle customers"

Plussat: "Not much"

Plussat: "Great screen and movie selection."
Miinukset: "Zero leg room. Worst I've ever been on for a long haul flight."

Plussat: "Salmon salad and fresh orange juice on economy class is very unique."

Plussat: "I liked my second flight from istanbul to munich, great food, good seats and a private tv"
Miinukset: "I didnt like my first flight from tel aviv to istanbul, horrible airplane, no place for legs, bad food."

Miinukset: "We were delayed 3 times and never once were given any information as to the delays! Fortunately, I was not in transit in Istanbul!"

Plussat: "As usual, crew and food were superb! I was rather comfortable."
Miinukset: "The plane was old so we didn't have individual screens."