Miinukset: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Plussat: "Great seat, cabin crew was fine."
Miinukset: "Too much confusion trying to just find a shower in the lounge"
Plussat: "The crew always smiles and very accomodating."
Miinukset: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Plussat: "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
Miinukset: "Fix ANA US-JP online booking system."
Plussat: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Plussat: "they assisted my aunt very well all through out her flight"
Plussat: "Crew was courteous. Flight in general was uneventful which is a good thing."
Miinukset: "Nothing to criticize. Flight experience was good but not exordinary."
Plussat: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Plussat: "The flight crew"
Miinukset: "More space"
Plussat: "Spacious leg room"
Miinukset: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Plussat: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Plussat: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
Plussat: "Polite crew, got our selected seats, clean"
Miinukset: "WiFi didn’t work"
Plussat: "Hands down Jal is the best airline japan has to offer!"
Plussat: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Plussat: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Miinukset: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Plussat: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Plussat: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
Plussat: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Plussat: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
Plussat: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Plussat: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Miinukset: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
Plussat: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
Plussat: "Great service Timely departure and arrival. JAL is really punctual"
Plussat: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Miinukset: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
Plussat: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Miinukset: "BA flight with poorer screens and food than JAL"
Plussat: "They give a lot of food and the 12 hour flight was comfortable"
Miinukset: "Limited selection for entertainment"
Plussat: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Miinukset: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Plussat: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Plussat: "Quick local Flight. Left and arrived on time."
Plussat: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Miinukset: "No online check in"
Plussat: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Plussat: "The courtesy and professionalism is a 10."
Miinukset: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
Plussat: "The flight was smooth and the seating was comfortable."
Miinukset: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Plussat: "Fast flight"
Miinukset: "No entertainment."
Plussat: "Entertainment was good"
Miinukset: "Seats were uncomfortable, food was terrible"
Plussat: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Miinukset: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Plussat: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Miinukset: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Plussat: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Miinukset: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Plussat: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Miinukset: "Can't think of anything, really."
Plussat: "Nothing really special."
Miinukset: "They love the PA system. They want to make announcements in multiple languages all the time."
Plussat: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Plussat: "The crew and service."
Miinukset: "No entertainment. No snack either."
Plussat: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
Plussat: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Miinukset: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
We loved everything about this flight and Singapore airlines. We're new fans, we will be flying with Singapore airlines again next year! Highly recommended especially for the long haul flights.
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room.
We enjoyed the flight very much. The flight staff was very helpful and friendly.
Plussat: "the crew is fine. The seat was OK standard."
Miinukset: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Plussat: "Overall, the staff was amazing, so as the food and cleanliness"
Miinukset: "The space between the seats in economic seat"
Plussat: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Miinukset: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Plussat: "Great seating"
Miinukset: "Free internet in long flights"
Miinukset: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Plussat: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Miinukset: "Can not be topped up"
Plussat: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Plussat: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Miinukset: "Nothing significant!"
Plussat: "Great foods and services"
Miinukset: "The plane needs upgrade business class seats"
Plussat: "Crew was amazing"
Miinukset: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
Miinukset: "Delay could be complimented by faster speed"
Miinukset: "Seat space could be wider for working"
Plussat: "Extra leg room, great service and good food."
Miinukset: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Plussat: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Miinukset: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Plussat: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Plussat: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Miinukset: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Plussat: "Clockwork prompt"
Plussat: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Plussat: "Efficient, comfortable."
Plussat: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Plussat: "Entertainment excellent, cabin crew superb"
Plussat: "Great service"
Plussat: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Miinukset: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Miinukset: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Plussat: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Plussat: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Miinukset: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Plussat: "Modern Aircraft , good seat ,Crew friendliness"
Miinukset: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Plussat: "Excellent service. Good food. Very attentive and responsive flight crew."
Miinukset: "Space was too tight"
Plussat: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Plussat: "The service crew served us well. They are friendly and helpful"
Miinukset: "Too many Indian movies"
Plussat: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Miinukset: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Plussat: "Vegeterian breakfast was good thou ."
Miinukset: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
Plussat: "Crew and boarding were efficient"
Miinukset: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Plussat: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Plussat: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Miinukset: "Flight was over too quickly."
Plussat: "For as long 14 hour journey they sure make it comfortable."
Plussat: "Overall very good."
Miinukset: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
Plussat: "Leg room in economy is good, even for tall people. Food was actually quite good."
Miinukset: "Two of our family's seats would not recline, although they were not near an exit row."
Plussat: "Service was good, but then that's expected."
Miinukset: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Plussat: "Arrival in Canberra was excellent."
Miinukset: "Horrendously uncomfortable business-class seat for a redeye flight."
Plussat: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Plussat: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Miinukset: "Very hard seats not many movies to choose from"
The contents on the onboard entertainment system
The quality of Qatar airways has dropped significantly compared to 2019. Same flight (origin, destination). For an economy flight I was blown away in 2019 by their attention to the traveler and details to make it comfortable. In 2022 it is just like any other airways herding “people”.
Staff very kind and helpful
Very lethargic, lazy, rude process to check-in and board the plane. The staff is not well trained or has no care for customer service or any decency at all. First time flying Qatar airways after hearing so many good things about the airline, however the experience was awful!
Could organize boarding better
Everything was satisfactory. I had a pleasant trip and the airline staff was very accommodating.
Plussat: "The crew was amazing and the food was delicious. The sit was comfortable with a lot of legroom."
Miinukset: "I like it the way it is. Keep doing the good job."
Plussat: "Every time rest room sanitized for every passenger, onetime boarding and departure"
Miinukset: "Food menu is very basics, same food again and again. Also the number of items is very limited, heavy sound in the flight, not able to sleep."
Plussat: "Very pleasant and comfortable flight with QA."
Plussat: "The crew was amazing and seat very comfortable."
Miinukset: "If I did not have to spent night in Doha waiting for connecting flight."
Miinukset: "Qatar Airways... Never to expect more"
Plussat: "Every things was great ."
Plussat: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Plussat: "All except the food"
Miinukset: "The food"
Miinukset: "Meals are absolutly terrible, confort desaster, and hostess unqualified"
Plussat: "I liked everything. Plane ride was nice and I felt welcomed. Had a good experience."
Plussat: "aircraft so silent"
Miinukset: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
Miinukset: "Food was terrible. It’s worse among the airlines."
Plussat: "The crew was very nice, courteous and helpful"
Miinukset: "The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011."
Miinukset: "Delays twice which cost me lots of stress and taxi $"
Miinukset: "Boarding process, in-flight entertainment (movie selection not good), and no wifi in flight :("
Plussat: "The seats are comfortable; food is good."
Miinukset: "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."
Plussat: "Food , good accommodation, friendly treat!"
Miinukset: "No thing really!"
Plussat: "Good service and smooth flight"
Miinukset: "One hour delay and no entertainment in the airplane and small plane"
Miinukset: "Cramped and full flight with no entertainment. Stewardesses were also talkin too much among themselves."
Plussat: "good crew"
Miinukset: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Miinukset: "Nicmze clean aircraft with goods legal room in economy"
Plussat: "Air hostesses are classic.The plane very spacious ."
Miinukset: "Wait time to connect from Doha too longNo hotel accommodation."
Miinukset: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"
Plussat: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Miinukset: "The seats were very tight and the food was okay, but the staff was great."
Plussat: "Service and food"
Plussat: "The flight attendants waited for me at the gate since customs was backed up. They saw me running and told me it was ok. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Plussat: "Doha to hyd was good. Crew was courteous."
Miinukset: "Even after online checkin. Just to drop the bags it took 1 hr. The thin old black lady at the baggage drop off counter was very partial in treating people. She allowed a black male take 27.8 kgs but asked us to adjust our bags when we had 23 kgs. Also if the passenger is allowed to carry a laptop bag, according to her training and theory she only knows 1 shape and does not recognize a back pack which has only the laptop. I travelled several times in Qatar, but never had this kind of experience."
Plussat: "Great cabin crew"
Miinukset: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Had the best flight experience of my life. Comfort, food & especially service was excellent."
Plussat: "Good attentiveness from crew, food was fine. Entertainment was good."
Miinukset: "Boeing 787 was uncomfortable on the trip to Doha - hard seat cushions and little legroom. 777 much more comfortable on the leg to USA."
Plussat: "I have long stay in the DOha airport, 22 hours, and during this there is no accomodation is provided by Qatar airway"
Miinukset: "The customer service is terrible. They refused to accommodate me for a 19 hour layover with a complimentary airport hotel stay, claiming there was an earlier flight--that was still 12 hours away, that I would have to pay to book anyway. Pure scam to get you to pay to upgrade your flight, pay for hotel or be condemned to stay in there airport for a whole day. Never ever again! Don't fly them!"
Miinukset: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Miinukset: "Poor choice of inflight movies"
Plussat: "Crew was great. Very helpful and caring"
Miinukset: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"
Miinukset: "No lie flat seats."
Miinukset: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Plussat: "Lo mejor de estos vuelos es sin dudad el servicio del personal de vuelo, son muy amables y se esmeran en mantener cómodo a todo el mundo, te dan botellitas de agua, jugo, hielo, lo que pidas."
Miinukset: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."
Miinukset: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"
This was a delightful flight. Even thought we left late the crew made up the time and could not have been more helpful and pleasant.
We experienced crowded conditions transiting to our connecting flight. Highly recommend Turkish Airlines lounge.
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Turkish airline crew did not give us the boarding passes to our entire trip and we have run around in Istanbul to get the remaining boarding pass and no friendly crew. Prefer not to get on this airway next time.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Great food, and amazing crew, they are very accommodating
Everything else was excellent except the boarding didn’t have a proper lane for business class.
The flight didn’t even happen.
Plussat: "I was smacked in my knee I need surgey on my minsicus for by the person serving the food and never got apologized too. Then later he elbowed me in face and acted like it didn't happen. I liked nothing."
Miinukset: "Not getting hit twice by the crew serving food and at least an apology."
Plussat: "Cheap flight. 2 bags allowance. Despite mess with delay flight and cancelation baggage arrived with me."
Miinukset: "Delay was 1.5 hour. No weather condition just their internal problems. Missed connection in Istanbul. 5 hours waiting . The worst airport i know . No benches to sit or regular waiting areas. Terrible food. Choice fish or pasta... no meat."
Miinukset: "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."
Plussat: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Miinukset: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Plussat: "Comfort Entertainment Friendly Staff"
Plussat: "Excellent service"
Miinukset: "Food quality was not as good as on a Turkish Airlines business class flight we took a few years ago"
Plussat: "Plane was clean and food great !!!"
Miinukset: "I missed my connection. Which caused me to lose a critical day of work."
Miinukset: "passengers with seats in the back of the plane should be boarded first."
Miinukset: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
Plussat: "The flight itself was ok."
Miinukset: "These comments probably reflect the Tbilisi ground service crew rather than the airline, but I cannot be certain. We left the departure gate 30 minutes later than scheduled, after arriving at 0445 am. then we loaded a bus full of people packed together, the bus went 50 meters and stopped. We then sat there, with no air conditioning, no information, for 45 additional minutes. It was extremely uncomfortable. Finally drove another 50 meters to the airplane, and waited some more before finally boarding. Once on board there was another delay of some 20 minutes before we could taxi. All of this meant we arrived quite late in Istanbul and missed all connections."
Plussat: "1. I had one empty seat next to me. 2. Australian Open (tennis) was live on my tv screen!"
Miinukset: "Although the crew was quite nice, one crew member was kind so-so."
Plussat: "Surprisingly good food. Great in flight movie selection."
Miinukset: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Plussat: "The staff, the comfort, the food, the green tea aroma scents in the restrooms. <3"
Miinukset: "Customer service"
Plussat: "мне нравится все кроме того что заранее до выхода в Стамбул неизвестен номер gate для полёта в в Одессу. В результате большая нервозность и много времени тратится на поиск этого номера, а потом -- бег чтобы успеть достигнуть место посадки вовремя."
Miinukset: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Miinukset: "late boarding"
Plussat: "Staff was courteous and wore smiles..."
Miinukset: "The food could have been better..."
Miinukset: "They was late for boarding The food is bad It's was my bad experience this travel"
Plussat: "I am a business woman and my time is very valuable. I was supposed to fly on May 18,2017 with Turkish Airlines and my flight was rescheduled for May 19 without prior notice,call or a text message.I was driving to Miami on the 18 th just to find out my dilghtbwas cancelled.No one have me an option or asked me to reschedule.I had to fly on the 18 May and I picked this day for a reason.No one from Turkish airlines was present at the airport on the 18 May."
Miinukset: "I have had flight from New York to Tel Aviv with connection through Istanbul. The flight from JFK got delayed and for unknown reason when arriving to the gate in Istanbul my seat was given to other passengers - though I came to the gate before the boarding was closed. I have never in my life received such a poor service. I was lied/misled/attacked by Turkish airline employees in the gate and in the transfer desk. I would never recommend taking Turkish airlines to anyone"
Miinukset: "Flight was canceled"
Plussat: "Crew very helpful."
Miinukset: "Insufficient leg room."
Plussat: "Good entertainment, food was satisfactory (as much as can be expected in economy class)."
Miinukset: "Boarding was significantly delayed (because of the laptop ban search). Seats were more narrow than usual economy. Service was very slow since they only used one attendant per cart (instead of one in the front and one in the back)."
Plussat: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Miinukset: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all."
Plussat: "Clean, efficient, on time"
Miinukset: "the flight delayed for more than 2 hours the seats area was narrow in j-clas"
Miinukset: "it's not so much the airline's fault. they don't have US immigration desk at Istanbul airport, and going through immigration at JFK can take ages."
Plussat: "The flight was empty so got 3 seats to myself"
Miinukset: "Vegetarian meals were not good. Its a 13 and half hour leg and when in the middle of that long journey when asked for a snack, the crew was not aware of the options that were listed on their very own menu. They ended up telling me that they must have run out of one of the options listed in the menu which they were not aware even existed 2 minutes ago."
Plussat: "Crew demeanor Cleanliness of the cabin Boarding process"
Miinukset: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Plussat: "Love this airline!!"
Miinukset: "Crowded -/ entertainment equipment bad"
Miinukset: "They provide excellent service. Me and my wife love it."
Miinukset: "not all the crew spoke English"
Plussat: "Good experience overall"
Miinukset: "Slow ticketing process and not so friendly staff."
Plussat: "Very comfortable, lovely stuff, the vegan food was good"
Plussat: "The food was great, the movies were really good and there seemed to be more leg room."
Miinukset: "The stewardesses talked nearly non-stop when they were not working. It disturbed our sleep on the long flight back."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Excellent staff, overall good flight. However, quite a few crying toddlers for 10 hours makes it less pleasant
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Miinukset: "Everything was great"
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Space, seats, movies."
Miinukset: "I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good."
Plussat: "Entertainment options were great crew was very friendly"
Miinukset: "Seat could be more comfortable"
Miinukset: "Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board"
Plussat: "Seat was not super comfortable."
Plussat: "Crew was competent"
Miinukset: "The plane was hot the entire flight"
Plussat: "Priority boarding for families was easy."
Miinukset: "The tv monitors didn’t work great. The touch screens reacted very slowly, causing a lot of annoyance. My husbands didn’t work at all."
Plussat: "My meal request was better than during my Frankfurt to Abuja journey. I did not know the content of the food then."
Miinukset: "All went well!"
Miinukset: "My luggage did not make it"
Plussat: "Captain explained situation in person"
Miinukset: "Plane was 90 minutes. Airport was overcrowded and dirty. Issues were due to airport and air traffic control"
Plussat: "It was nice trip and comfortable"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Miinukset: "For business class the food could be improved."
Plussat: "Nice entertainment selection"
Miinukset: "Too many snacks, food was low quality, flight was delayed with no reason given,"
Plussat: "Good seats and wonderful flight crew."
Miinukset: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."
Plussat: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "The service was outstanding!"
Miinukset: "Someone stole my phone charger :("
Miinukset: "I was never notified that there was no 1:45pm flight. Had I not gotten to the airport early I would not have made the flight to Chicago.at 12:25pm. I was originally scheduled to to to Munich but the flight was to Frankfurt. The plane arrived early so I had to make different plans for someone to pick me up Very disappointed in lack of communication"
Plussat: "HORRIBLE EXPERIENCE"
Miinukset: "Dropped us off in random country for two days with no information and missing 3 days of our trip and losing money on the trip we paid for. Limited information given to us once they abandoned us following the “emergency landing” that the pilot was “sick” stuck here over 24 hours and now my new flight is overbooked and my boyfriend has a seat but I DO NOT."
Plussat: "Loved having a real glass and real stainless fork and spoon rather than plastics. Liked the better quality (heavier) blankets and pillows. Loved the cleanliness of the plane. Impressed with the space of the Premium seats even though I did not have one. Loved having warm bread/roll with evening meal. Seat head rests could be raised to help taller people."
Miinukset: "Headphones in the back of the seats were two pronged and did not fit the display. Attendants offered appropriate headphones at first of flight, but I did not understand what was going on. Seats were a little hard. Some of the mesh pockets on the backs of seats were not properly attached at the bottom and items placed in the them would fall through."
Plussat: "Over crowded"
Miinukset: "No entertainment"
Plussat: "So much more comfortable to sit and sleep on such a long flight. Worth every penny!"
Plussat: "Service was excellent. Boarding fast and efficient, but would be better if the grouped."
Miinukset: "I am only 6 ft but knees hit the seat in front. Tray table hits my stomach even without the recline on front seat. Woman across aisle from me couldn't get out of her seat when the person in front reclined. This should just be illegal, period! Food was not very good. Entertainment options was limited."
Plussat: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Plussat: "Lufthansa pilots are some of the best in the industry and the flight was extremely smooth from take off to landing. There were bouts of turbulence but the pilot immediately changed altitudes to steer away from it. Flying on the 748 is a pleasure and it's a shame these great planes will eventually all be phased out in favor of more fuel efficient 787s and their Airbus counterparts."
Miinukset: "Having to pay 86€ for a second suitcase that weighed just 15kg. In JFK they didn't charge me but Germans always go by the book. I think for the price of the ticket and lower gasoline costs compared to the height of the recession this is simply outrageous. Next time I'll pay for economy plus. You get a seat that is wider than economy but a little bit less legroom than a business one and the second baggage is included. The meal was nothing special but the friendliness of the flight attendants made up for it."
Plussat: "Boarding, seat and crew"
Miinukset: "Movies selection and audio offers"
Plussat: "Good food, considerate cabin crew, good entertainment. For a long flight it was as good as you can expect."
Miinukset: "Seats are cramped, at the mercy of people in front and behind you in terms of comfort."
Plussat: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Miinukset: "My return on Air Canada."
Plussat: "Plain in excellent condition and very clean. Friendly staff and welcome."
Miinukset: "Should have mobile phone chargers on board."
Plussat: "The boarding was fast and efficient, and the entertainment system was modern."
Miinukset: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."
Plussat: "This plane was an airbus, while the plane I took to Europe was a boeing something. Economy was much more comfortable and there were great entertainment options. I also like the frequent brandy, Bailey's, and water service. The flight attendants were nice and at least appeared to care about the level of service they were providing."
Miinukset: "This probably is just personal preference, but I didn't like the meal options all that much. But that's about it. Mind you, I eat German food often in the States, so the type of cuisine wasn't the problem."
Plussat: "The flight itself was fine, about what you'd expect from a short-duration flight on a major airline."
Miinukset: "I wished to change to an earlier flight with plenty of seats available. the Lufthansa ticket agent stated the only way, as I had booked a "light" fare, was to pay a full-price one-way economy ticket--plus luggage--for about 380 euros with no credit for my current ticket. After booking a day-room at a local hotel, I checked in on-line and discovered for 115 euros I could have upgraded to business class, with luggage included, and been accommodated on schedule changes. My suggestion to Lufthansa is if they intend to rip their customers off it's best NOT TO LET THEM FIND OUT ON THEIR OWN WEBSITE, or if they're simply too incompetent to match marketing offers to their booking department they could save considerable income and reputation by closing the ticket office. As it was, the impression was a low-class money grab. It's not like they can count on their partnership with United to make them look good."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Crew kindness."
Plussat: "This was one of the most aggravating flights. I had a connection. Both flights were delayed and i had to run through the enormous frankfurt with my carry on cat. When i got to the next flight it was delayed 30mins and there were little updates. When i arrived in oslo i was late and so missed my connecting train. I had to wait 6 hours in the station for the next train. An exhausting and frustrating experience. There was one helpful steward on the lax frankfurt flight but the rest of the staff was not helpful."
Miinukset: "It took 90 (ninety!) minutes to get my suitcase at SFO. What a shitty, second-world airport. "Love" the crt tvs playing awfully low-quality "welcome to the US" videos. Way to showcase Silicon Valley's technical advances. Laughable."