Etsi halvat lennot välille Toronto Pearson Intl - Helsinki

Plussat: Lounges are good

Miinukset: We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others.

Plussat: Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video

Plussat: Pilot was friendly and addressed the crew and passengers multiple times with updates.

Miinukset: Please provide enough blankets. The canin was cold!!!

Miinukset: Food could have been better.

Plussat: Only use this airline if you are just flying to Iceland or taking advantage of their stopover in Iceland option. Otherwise choose another airline.

Miinukset: Serve food like most transatlantic carriers-bringing Subway Sandwiches or paying large fees for Pringle’s potato chips is beyond greedy for an airline these days. If Icelandair is that desperate for profit it makes one wonder where else they cut corners.

Miinukset: The replacement planes that Iceland Air are renting were horrible. The seats were super uncomfortable and small. No matter your size you were sitting essentially on the person next to you. All of the food was extremely high priced and the options weren’t very good. The TVs didn’t work either

Plussat: Reserved seats apart in exit row for extra legroom. When online checkin opened 24hrs before departure, found we had been moved. Moved us back during online checkin. Arrived at airport to find we had been moved again, but check in agent was very understanding and placed us in equivalent seats.

Miinukset: I understand that seats reserved are not guaranteed, but to be moved twice by the airline was a negative, though it was made up for by the action of the understanding check in agent.

Miinukset: It's as tight as WOW airlines and they are out of business. Knees crashing into the seat in front of you. Fly first class or a different airline.

Plussat: The crew were wonderful, very comfortable travel.

Plussat: everything

Miinukset: boarding

Plussat: The crew was helpful and kind.

Plussat: Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!

Miinukset: A queuing system would be better-it was a bit disorganised at Amsterdam!

Plussat: Friendly crew

Miinukset: Can’t think of anything

Plussat: Crew was nice and pleasant

Miinukset: Flight very late

Miinukset: Crew members in Amsterdam were very rude and disrespectful

Plussat: The flight was on time

Miinukset: Long waiting for luggage

Plussat: The crew was good and the food from Frankfurt to Abuja was good

Miinukset: The layover time was extremely too long and would even be longer during my return

Plussat: I didn't like that my bag wasn't delivered from Frankfurt to Barselona

Miinukset: Paying more attention to bags transportation between plains

Plussat: Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!

Miinukset: It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in.

Plussat: no very poor , terrible plans and plane service

Miinukset: better aircraft, better trained staff from delta service in tei cities wonderful fred

Miinukset: Plane was cramped and in disrepair: broken seat arm and headrest, very limited recline. It was a 767 and felt more uncomfortable than a 30 seat regional jet. Very dated entertainment system with limited media options. Exceedingly long delay (1 hour) which the pilot attributed to the ground crew.

Miinukset: Delayed for an hour because of changing tire

Miinukset: Too cold

Plussat: The crew was good but the seats are not very comfortable.

Miinukset: Boarding needs to from the back of the plane first and then move forward. This would eliminate the bottleneck. This was not an Iceland plane and there was no entertainment available.

Miinukset: On boarding in Iceland

Plussat: Entertainment.

Miinukset: Free food service.

Plussat: The crew was nice

Miinukset: Basically everything

Miinukset: The KLM crew are always great serving and treating you. Well above many other airlines.

Plussat: Crew was nice and pleasant

Miinukset: Flight very late

Plussat: very nice crew

Miinukset: my bagfage was lost

Miinukset: Travelled business class and was ace experience

Plussat: Returning from Europe via KEF on Icelandair is convenient and is far less expensive than a direct flight from Berlin, where we spent most of our time on this trip. There is nothing outstanding about the service on Icelandair, but is it acceptable.

Miinukset: Boarding Icelandair at the Amsterdam airport is always slow, due to repeated and unexplained delays. It was not as bad this time as it was when we made the same trip a year ago, but it was far from prompt.

Miinukset: Crew was ignorant and rude. No assistance from crew during boarding. Plane was parked in the farest place of airport where we were brought by 2 buses. Waited last passengers for 40! min and stood in the bus. Flight was delayed.

Plussat: Crew was great. Loved having the layflat seat instead of regular Saga seat. It’s a leased plane due to the grounding of the 737-max so we got layflat seats instead of WI-FI (which is way better in my opinion)

Miinukset: O M G! It was about 150F while we were waiting to take off and for some reason, business class doesn’t have overhead vents. I had rivulets of sweat dripping down my face and almost felt woozy. The plane was also a bit worn and dirty compared to the last time I flew Icelandair in 2016.

Plussat: Nothing

Miinukset: No food and alcoholic beverages on an international flight - very disappointing. Also the entertainment system didn’t work.

Plussat: The crew was friendly

Miinukset: Maybe not have my luggage lost and get rebooked to a later flight for no reason

Plussat: Always polite and accommodating. The seats are very comfortable and roomy. it was a pleasant quick flight

Miinukset: I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it.

Plussat: Crew was competent

Miinukset: The plane was hot the entire flight

Miinukset: Flight got delayed 30 minutes

Plussat: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Miinukset: Not being to help on the ground in Copenhagen with delta issues

Plussat: very nice crew

Miinukset: my bagfage was lost

Plussat: Comfortable seat, great crew.

Miinukset: Flight delayed, no USB port and no entertainment

Plussat: The crew was nice On time Clean flight

Miinukset: The food was cold Nothing else....the flight was great

Plussat: The crew was great

Plussat: Crew was good. I didn’t eat anything

Miinukset: Seats were very cramped

Plussat: Amazing crew, great, professional customer service, boarding was a breeze, on time.

Miinukset: Prices for food are a bit high.

Plussat: The crew was good, very helpful.

Miinukset: The seat was not comfortable at all. I’m 6.0 and 150lb so not very big but my shoulders were already above the head rest. Also leg space was very poor. This was an American Airlines flight by the way. 777-300 airplane. I’ve had better flying experience before in the Same type of plane

Plussat: Blanks were comfy, staff very friendly and the food was tasty

Miinukset: One overhead speaker was crackling and not sure if it worked quite right, couldn’t hear announcements very well.

Plussat: It was incredibly quick!

Miinukset: Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me.

Plussat: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Miinukset: Not being to help on the ground in Copenhagen with delta issues

Plussat: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Plussat: Slow service.

Miinukset: Better communication!

Plussat: very nice crew

Miinukset: my bagfage was lost

Plussat: The crew was good but the seats are not very comfortable.

Miinukset: Boarding needs to from the back of the plane first and then move forward. This would eliminate the bottleneck. This was not an Iceland plane and there was no entertainment available.

Plussat: Seats aren't as close together as some airlines, crew is friendly, blankets and pillow is nice, good touchscreens, bottle of water getting on was nice.

Miinukset: No snack even on such a long flight! Also, boarding is a tad chaotic since there is no order and people just get on from both directions.

Miinukset: The replacement planes that Iceland Air are renting were horrible. The seats were super uncomfortable and small. No matter your size you were sitting essentially on the person next to you. All of the food was extremely high priced and the options weren’t very good. The TVs didn’t work either

Miinukset: Purchased only one way fee for luggage at expensive rate and had to pay another luggage fee on way back. Was not informed it was only one any fee . No complimentary food or snacks offered considering it was an 8 hr flight. When we did purchase a meal, portion size was very small.