Etsi halvat lennot välille Tukholma - Los Angeles

Miinukset: "Little more comfortable seats. However, allowing to check in two bags free of extra cost is great!"

Plussat: "Very uncomfortable"
Miinukset: "More cushion"

Plussat: "Turkish is always good Didn't know kayak was associated with justfly Loved the kayak notifications. MADEAHUGE difference"

Miinukset: "The plane was too hot"

Plussat: "Like flying first class"

Plussat: "It was the best"
Miinukset: "The best"

Miinukset: "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."

Plussat: "The food was good and the entertainment was fine."
Miinukset: "After missing our connecting flight in Istanbul on our Turkish Airlines flight on January 9th from LAX-Addis Ababa (due to a nearly 45 minute delayed flight), my sister and I had to spend 24 hours in Istanbul and still pay for a night in our 4 star hotel in Addis, despite the fact that we weren't there. So, in preparation for our flight back to LAX, I spent hours on the phone with a Turkish Airlines representative to ensure that we would not miss our connecting flight on the way back to LAX on January 29 (Jomo Kenyatta-IST-LAX). The TA representative spoke very little English and became incredibly frustrated with me when I expressed my concern about how closely scheduled our connecting flights in Istanbul were. The representative said she could "help us" by seating us at the back of the plane from Jomo Kenyatta-IST, as she was "mostly sure" that our plane would deboard from the back of the plane once we arrived in Istanbul and, in theory, we wouldn't have to wait behind all the other customers to exit. This was totally incorrect: our plane only deboarded from the front exit door and the seats she selected at the back would surely have caused us to miss our next flight were it not for the fact that the plane wasn't full and we arrived only a few minutes late. Still, by the time we got off the plane in IST, our connecting flight was already 15 minutes into boarding. We showed the TA attendants our boarding passes at the long security line, and at first they both said, "don't worry, it will be fine". I had to convince them to let us skip the line as we would clearly have missed our flight. Once we finally made it through security we ran through the ENTIRE Istanbul airport to get to our gate, as we could hear them calling the final boarding call for our flight to LAX. We literally ran as fast as we could for almost 20 minutes straight, with all of our bags, which ended up being over a mile, I would guess. When we got to our gate, we had to go through yet another security line - WHY??? Apparently there was a celebrity in front of us, and while we were sweating and nervous about missing our flight, the security agents were taking selfies with the celebrity. It was insulting and rude and totally unprofessional. The take away for me is that Turkish Airlines should NOT be allowed to sell flights to people that give them less than an hour to make international connecting, especially in an airport as large and disorganized as Istanbul, and especially when Turkish Airlines flights are often late or delayed. This was one of the most stressful flying experiences of my life."

Miinukset: "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."

Miinukset: "Seats are not comfortable you end up with bad neck pain"

Miinukset: "Extra extra and private security passing from Istanbul airport"

Plussat: "Nothing"

Plussat: "The crew is always very friendly and helpful. Plenty of space in the overhead bins. Food is very delicious and you can always get either one of the options, whereas, in other airlines, you have to settle for the least favorite one if your seat is closer to the tail. They have sandwiches and cakes available during the whole flight."
Miinukset: "The seats are cramped just like any other airline."

Plussat: "I'm happy and will continue to fly Turkish."

Plussat: "Everything"

Plussat: "Entertainment"
Miinukset: "Flight was delayed 2 hours before take off."

Plussat: "Service and food is good, crew is helpful"
Miinukset: "Seats would have been sufficient for a one hour flight but not for 13 hrs. I am 5.11. not enough leg room and not wide enough."

Miinukset: "our luggages were left in instanbul so when we arrived in kenya we waited for long before being told our bags were left in instanbul,were had to come next day to collect,stressful experience because we were staying like 80 miles away"

Plussat: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Miinukset: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."

Miinukset: "More service with flight attendants walking around to offer drinks would have been better"

Miinukset: "Very hot inside the plane"

Plussat: "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"

Plussat: "It was great. I told everyone about it."

Miinukset: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."

Plussat: "Flight crew was pleasant."
Miinukset: "When I check-in for flight from Rome to Istanbul and Istanbul to Los Angeles, only the first leg of trip was confirmed correctly. For the leg from Istanbul to Los Angeles I confirmed a window seat when I checked-in online. However, when I arrived at the airport I has a middle seat and could not change it and the 15 hour flight was miserable. I also asked to be upgraded to business class and told it would be $3,500.00, which was ridiculous."

Plussat: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Miinukset: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."

Plussat: "Free movies that are current, Free food/drinks/alcohol, Pillow, blanket, eye blinds, slippers, socks. The flight was 12+ hours long, and the ability to watch movies, tv shows, play games, listen to music on the large pad in each seat was pretty amazing. Free over the ear headphones... Very amazing flight"
Miinukset: "Bathrooms were a bit dirty...but there was a lot of people on the flight and they didn't start dirty."

Miinukset: "I was surprised that my laptop was taken from me without giving any explanation, I think the customer have to be informed about it."

Miinukset: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"

Plussat: "Every thing was ok"
Miinukset: "Nothing"

Plussat: "I liked the food and the crew and the entertainment."
Miinukset: "I didn't like the trip two hours late."

Miinukset: "boarding the treat you like animals"

Plussat: "Service on board was terrible..."

Plussat: "Quality experience all the way around"

Plussat: "Appreciated the lights being dimmed, to make it more restful."
Miinukset: "Would have enjoyed ice with the juice, or colder beverages."

Plussat: "Everything."

Plussat: "Appreciate highten security checks giving "secured" feelings to passengers."
Miinukset: "Asian vegetarian meal was not as good for inbound flight as it was for outbound flight."

Plussat: "Food"

Plussat: "Leg rooms are much smaller compare to other airlines."

Plussat: "The food, the service and entertainment!"

Plussat: "they are good thank you very mush"

Plussat: "Good flight with plenty of entertainment and food!b"

Plussat: "Food was ok Service in plane was good"
Miinukset: "My chair would not recline easily. This happened twice now on Turkish airlines No wifi---not good Ticket counter attendant at airport check in should be more customer friendly Large groups and families check in at ticket counter should be different than that of one or two people check in Air hostesses in the plane seems too serious I did not like the screen setup on the tv"

Miinukset: "The cabin crew were no where to be seen most of the flight at all. Our food trays remained at our seat for far longer than any other flight or airline that I have been on. At the end, people were getting up to go to the flight attendants to give them their trays of food. Overall, the service left alot to be desired."

Plussat: "that we got to check in 2 bags"
Miinukset: "-lost one of my bags"

Plussat: "Two really good meals and there were snacks in the back for the time inbetween. The crew was friendly. This was the best flight I've experienced in a few years."
Miinukset: "Too little leg room. My knees touched the seat in front."

Plussat: "Very bad experience i have to think twice before I book airfare now !!"
Miinukset: "They need to have emergency back up plans for the passengers who is stuck in the airport it must be international law!"

Plussat: "Plane seats were comfortable."
Miinukset: "Got sick from food. Stewardress skipped over me for service."

Plussat: "The entire experience was great, good meals, great entertainment system, wifi on board, great attention."
Miinukset: "The seats are not the most comfortable for such a long flight. My seat would not recline which made the super long flight feel even longer."

Plussat: "Crew were friendlier than many other airlines"

Plussat: "Fast!"

Plussat: "It was super"

Plussat: "I didn't fly from Minneapolis to Los Angeles"
Miinukset: "I didn't fly from Minneapolis to Los Angeles"

Plussat: "On time"

Plussat: "Everything! Thank you"
Miinukset: "Nothing. Thanks"

Plussat: "Crews were friendly"

Plussat: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Miinukset: "Boarding process was bit disorganized."

Miinukset: "Plane was too hot"

Plussat: "awesome"

Plussat: "Each employee on the plane was nice."
Miinukset: "N/A"

Plussat: "All aspects"
Miinukset: "Nothing"

Plussat: "Loved the plane, people and timeliness"

Plussat: "Delta always does a superior job - domestically and internationally!"

Plussat: "Everything"
Miinukset: "Nothing, keep at it"

Miinukset: "Everything was perfect!"

Miinukset: "N-S"

Miinukset: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"

Plussat: "Informative communications during delay"
Miinukset: "Rushing to board resulting in bad customer service during boarding"

Plussat: "Everything went smoothly. Baggage was at carousel before we were, a first."
Miinukset: "Everything was fine."

Plussat: "Operated by Delta so great!"

Plussat: "."

Plussat: "Flew us safely home."
Miinukset: "We waiting on the runway for over a long period."

Plussat: "Excellent Service."

Plussat: "The movies"
Miinukset: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"

Plussat: "on time"

Miinukset: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"

Plussat: "Flights were on time and friendly attendants!"

Plussat: "ditto above"
Miinukset: "ditto above"

Miinukset: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"

Miinukset: "waiting on the tarmac for 40 minutes"

Plussat: "Over cramped No Space for carry on slow service"
Miinukset: "Over cramped No Space for carry on slow service"

Plussat: "No hassle, no drama, very smooth."
Miinukset: "The blueberries were rather bland."

Plussat: "Friendly people and clean plane"
Miinukset: "They lost my luggage, I hope it shows up shortly"

Miinukset: "Condition of the airplane"

Plussat: "Sitting in middle isle, just get elbowed a lot."
Miinukset: "Nothing"

Plussat: "All I need to say."

Miinukset: "Late and missed my international connection"

Miinukset: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"

Miinukset: "Delay from Seattle to pasco."

Plussat: "Unlimited snacks and drinks..."
Miinukset: "The mediocre upgrade."

Plussat: "Delta Studio with closed caption"
Miinukset: "some series do not have closed caption"

Plussat: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."

Plussat: "Everything from boarding, service, arrival time and deplaining was smooth"

Plussat: "On time"

Miinukset: "No free meals."

Plussat: "Service"

Plussat: "They got us from A to B without any problems."
Miinukset: "Efficient to the point of robotic."

Miinukset: "Service"

Plussat: "Nice staff"
Miinukset: "Old plane especially in first, no TV s"

Miinukset: "I was charged $65.00 for checked luggage; my layover was only 50 minuets and had to rush...last person to board."

Plussat: "Entertainment monitors were in good shape and responsive. Selection was not bad."

Plussat: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"

Plussat: "Service"
Miinukset: "Delay for both leg trip."

Plussat: "Seat was comfortable and the food was decent."
Miinukset: "Strippers"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Flight on time"
Miinukset: "UAL sucks, as expected."

Miinukset: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."

Plussat: "Great departure time. Super comfortable even in coach."
Miinukset: "The second meal was a bit skimpy and not so tasty."

Plussat: "Flight on time. When you are able to get a hold of flight attendants, they do take note of your requests."
Miinukset: "Entertainment kept freezing up and needed reboot. Crew didn’t answer to the call-for-attendant signal"

Plussat: "Premium economy seats make a huge difference in terms of comfort. The Vegan pre-selected meal was way better this leg of the trip than the LAX to FRA trip. Entertainment was good too."

Plussat: "Nothing really. KLM or LOT are way better."
Miinukset: "Get your own food or you will stay hungry. 12 hours flight with 2 crappy meals served with no option of getting anything else except candy bars or pretzels."

Miinukset: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"

Miinukset: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."

Plussat: "It is so nice to flight on board a plane were the staff knows what to do."

Plussat: "Very professional crew.efficiently run. I spent extra for additional legroom in economy class and would have been comfortable but it I was seated next to a very large person which created a seating space reduced by a third. I was miserable the entire time by the man leaning into me. Not exactly the airlines fault."

Plussat: "Outstanding cabin crew."
Miinukset: "Mediocre food with totally inadequate available snacks between meal services. Inadequate meal before landing."

Plussat: "On time-well organized!"

Plussat: "Crew service and positive attitude"

Plussat: "One of middle aged blonde flight attendants - didnt get her name- was super nice and friendly and shoukd be rewarded for standing out in the crowd of flight attendants. Food above average."
Miinukset: "Delay at departure in Frankfurt - fuel tank problem- made people miss their connection flights. Medical problem on board caused delays and me having to change seats at the end to where the sick woman used to sit - smelled of vomit, gross. 3 crying bwbies for 12 hours. Seats too narrow, room in front too small with table pulled out. LH always good but not this time."

Plussat: "row 34 bulkhead was good leg room (I am 6'4")"
Miinukset: "Crew did a poor job getting food out on time. They rushed the final food service with less than 1hour left to LAX and had to eat very quickly before descent and had little/no time to fill out customs cards. In seat entertainment TV worked very poorly - very slow response to pressing buttons and very slow load of content."

Plussat: "The downstairs lavatories are genius!"
Miinukset: "Nothing!"

Plussat: "Crew was nice"
Miinukset: "Food overly salty. My "tv" worked poorly, skipped around and couldn't get to previous spot."

Plussat: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Miinukset: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."

Miinukset: "1 hour between flights meant a very hectic transfer."

Plussat: "Left on time"
Miinukset: "Full plane"

Miinukset: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."

Plussat: "Really NOTHING!!!"
Miinukset: "I didn't enjoy I had to search if my flight was cancelled due to. Lufthansa pilots strike. I'm not enjoying to still wait to find out if I have a flight to get back to the States on Monday because my flight was cancelled. I'm really annoyed to get this survey since Lufthansa should know there was NO flight to LA today!!!"

Plussat: "This is how to run an airline. Ausgezeichnet!"

Plussat: "Same as above"
Miinukset: "Same as above"

Miinukset: "See above"

Plussat: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"

Plussat: "I was really surprise that the coach seats were comfortable and had plenty of space. Flight was on time and it was easy to check in luggage. I truly enjoyed my 12 hour flight. I will be booking my international flight with Lufthansa again."
Miinukset: "The on plane entertainment wasn't up to par. Not a lot of selection for sitcoms, if they had a sitcom it was only 1 episode. 12 hour flight I didn't have much to watch after the first 6 hours. Food was ok."

Plussat: "short hop--good"

Plussat: "Great"

Miinukset: "More current movie selection would be nice."

Plussat: "all"
Miinukset: "overall service"

Plussat: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"

Plussat: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Miinukset: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."

Miinukset: "Flight attendants were rude, inattentive, and unhelpful. Made us put both carry-ons under our seats while other people had both carry-ons in overheads. Super uncomfortable flight and terrible experience."

Plussat: "Great crew, smooth flight, enough leg room, but no reclining seats"

Plussat: "Wrote my thoughts in the wrong section. See Milan to Frankfurt"

Miinukset: "I started to get hungry between meals."

Plussat: "The crew did their best to help several people whose seat requests were not honored including a woman traveling with a dog who was given an aisle instead of a window seat. Crew came around with water and juice frequently."
Miinukset: "Seat assignments were not honored. My husband and I were seated in two different rows even though we requested to sit together in an aisle and window seat and checked in the day before the flight This happened on all four legs of a trip to South Africa. Extremely narrow seats and little leg room. Felt like a cattle car. An aggressive woman with disruptive, screaming children was allowed to Torture passengers for a good five hours of the flight before the bursar finally moved her. This was after several hours of complaints from other passengers. She was eventually moved twice due to passenger complaints. The situation should have been handled after the first complaints which occurred two hours into the flight before the situation completely detiorated Food was terrible and meals ran out."

Miinukset: "Cramped seating in Economy"

Plussat: "The food was nice."
Miinukset: "12 hour flights in general not the most comfortable."

Plussat: "The boarding process and flight was smooth and punctual"
Miinukset: "We were stuck on the plane for over an hour after we landed in Munich without enough updates on the situation. We waited for the stairs and bus to come then when we got to the terminal our bags did not come and I had to get my baggage shipped. This was very inconvenient and there was not any notification for the baggage delay."

Plussat: "The flight left on time and arrived on time. It would've been helpful if more announcements were translated to English."
Miinukset: "Everything went smoothly."

Miinukset: "the person sitting next to me, barefooted the whole flight with nasty toes"

Plussat: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Miinukset: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."

Plussat: "The cleanest of the airport and the airplane"
Miinukset: "The 15 hours layover"

Plussat: "Entertainment players"
Miinukset: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."

Plussat: "Crew"
Miinukset: "My wife and I were separated by six rows. Unacceptable!"

Plussat: "Food, in particular the vienna coffee choices were imprewsive."

Miinukset: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."

Miinukset: "Terrible food and service"

Plussat: "Efficient timely."

Plussat: "I had to pay 75 USD for 3.6 KG extra. Very annal"

Miinukset: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"

Miinukset: "lost connection"

Plussat: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Miinukset: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."

Plussat: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Miinukset: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."

Plussat: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"

Miinukset: "NA"

Plussat: "Special kosher meal was good!!!"
Miinukset: "Would like access to coffee more often. :) Internet/wireless did not work for entire flight. Aisles super small. Overall - great experience!"

Plussat: "There werecseats available at gate area to wabit for plane."
Miinukset: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."

Plussat: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Miinukset: "Boarding was incredibly chaotic, seats were old and uncomfortable."

Plussat: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Miinukset: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."

Plussat: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."

Plussat: "I liked that the plane eventually came..."
Miinukset: "That the plane was an hour late..."

Miinukset: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."

Plussat: "Staff was friendly, flight was on time"
Miinukset: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"

Plussat: "Friendly staff, on time flight. Nice refreshments"

Miinukset: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."

Plussat: "It was perfect, very few people, great service"

Miinukset: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."

Plussat: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Miinukset: "Reschedulle of my journey to next day, everything tat followed"

Plussat: "You guys have. Very professional crew !!"
Miinukset: "The customer service In Europe wasn’t helping out at all"

Plussat: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Miinukset: "The food quantity was skimpy considering the duration of the flight."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "The crew were so kind!"

Plussat: "The rep was able to get me on Air France instead."
Miinukset: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."

Miinukset: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."

Plussat: "Seats were comfortable Bathrooms clean"
Miinukset: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"

Plussat: "Could not tell that I need gluten free meal. And the early check-in didn't work."

Plussat: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."

Miinukset: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."

Miinukset: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."

Plussat: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Miinukset: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"

Plussat: "see above"
Miinukset: "see above"

Plussat: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Miinukset: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."

Plussat: "Good service, nice staff (better than US carriers easily)"
Miinukset: "2.5 hours to receive baggage - this might be on LAX"

Plussat: "Good food, lots of movies, flight attendants friendly"
Miinukset: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."

Plussat: "Leg room, kind staff in the airplane"
Miinukset: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."

Plussat: "Nice staff. efficient."

Miinukset: "very tight connection in VIE after a small late departure from LHR but we make the connection."

Plussat: "Nice crew"
Miinukset: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"

Plussat: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Miinukset: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."

Plussat: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Miinukset: "I loved it all!!"

Plussat: "Yes, Very good"

Plussat: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Miinukset: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Plussat: "The crew was professional & friendly"
Miinukset: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."

Plussat: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Miinukset: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Plussat: "Entertainment was amazing"
Miinukset: "Seats a bit hard"

Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."

Miinukset: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Miinukset: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Plussat: "Just the cabin crew being nice"
Miinukset: "Punctuality KLM is always late"

Plussat: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Plussat: "yes"
Miinukset: "not really"

Miinukset: "Turn the lights on early making it hard to sleep"

Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."

Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."

Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"

Plussat: "Time and Good clean place.. in This case airpöane.."
Miinukset: "It was not entreteiment st all"

Plussat: "Everything was clean and well organized."
Miinukset: "The flight was delayed 1 1/2 hours."

Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Plussat: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Miinukset: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Plussat: "Able to fly direct to ansterdam"
Miinukset: "Have to lay over on the way back. More expensive than other airlines."

Miinukset: "Boarding was confusing and disorganized"

Plussat: "Good services!"

Plussat: "Great"
Miinukset: "Great"

Miinukset: "infotainment was down. Lost my luggage the flight was delayed"

Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."

Plussat: "Crew"
Miinukset: "N/a"

Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Miinukset: "The streaming service didn’t work"

Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Miinukset: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Plussat: "Helpful and smiling cabin crew."

Plussat: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Miinukset: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Plussat: "Flight was delayed for three hours and was a very stressful flight"
Miinukset: "Flight was not on time and got to destination very very late pier management of aircrafts"

Miinukset: "OLD OLD plane with hard seats and tiny screens"

Miinukset: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"

Plussat: "Price"
Miinukset: "Klm flight has very congested seating Getting information about eticket was pain"

Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."

Plussat: "Excellent service, excellent food."