Plussat: "Everything was excellent on this flight."
Miinukset: "Maybe the food menu? But it wasn't bad."
Plussat: "The crew was very nice and positive. The seats surprisingly reclined quite a bit. The dinner was actually good."
Miinukset: "The offer of wine. The wifi options."
Plussat: "Crew was very nice and responsive."
Miinukset: "The flight was so hot. No personal air controls. Economy was horribly small."
Plussat: "Food was great and abundant. Frequent service"
Miinukset: "Seats are too tight for such a long flight"
Plussat: "Lost the luggage"
Miinukset: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."
Plussat: "Good food and beverage options. Many movie and television selections."
Miinukset: "The seats were too close especially when reclined. The lady next to me got into an argument 3 times with the man behind her and no one assisted the situation. The second security check needs a better signifier that it was done. It almost made me and another man miss our flight. Miserable attendants"
Miinukset: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Plussat: "The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!"
Miinukset: "My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C."
Plussat: "The crew were helpful and polite"
Miinukset: "The boarding process was too long and chaotic in Zurich The seats are uncomfortably close together and there is not enough room to move at all. I would say for bigger size people, they mau even be unsafe. I have had high regards for Swiss airline until my recent trip. I will definitely look for other options for my future trips."
Miinukset: "12 hours flight just one hot meal."
Plussat: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Plussat: "SwilssAir is our new favorite airline to Switzerland and other points in Europe. The crews were pleasant and efficient. All flights were right on time. The food was very good, and the best overall we have experienced in economy. The individual video screens provided a nice selection of movies, tv, games, etc. Finally, transferring in Zurich is MUCH better than the zoo that his Heathrow!"
Plussat: "I had a wonderful experience the whole way through."
Miinukset: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."
Plussat: "Crew was great. This flight is what I would expect from Swiss."
Plussat: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Plussat: "The staff was excellent and friendly"
Miinukset: "I didn't enjoy the food"
Plussat: "The flight attendants were extremely polite . Great service i love my accommodation in Business class . Very clean , punctual, comfortable, up dates by pilot frequently. Over all a hard work TEAM of Flight Attendants. Thank You to all of them."
Plussat: "When we landed"
Miinukset: "Everything else..."
Plussat: "This time I was really happy with almost everything. All crew members were nice and friendly. The food was tasty and plenty. The craft was clean and specious On line check easy and smooth. I paid my extra luggage online too for cheaper then in airport"
Miinukset: "My tv didn't work at the beginning but after the crew member reset it everything was perfect Thank you Swiss! ❤️❤️"
Plussat: "Staff was very courteous; they fed us well"
Plussat: "Nice, clean and modern airplane with great service"
Plussat: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Plussat: "The crew on board was kind and polite when they had to deliver bad news"
Miinukset: "2 hour delay due to a morning delay at Barcelona, although that seemed odd. The delay was known early that morning. Flight from Barcelona to Zurich doesn't take long. Seems they could have rerouted, or at least sent an email or some notification. Also, the boarding staff at Zurich is rude and random about whom they let onboard with larger luggage or not. They held some people but not others. Middle seats have metal polls, making legroom awkward."
Plussat: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Miinukset: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."
Plussat: "Getting off the plane after 11 hours of turturous discomfort."
Miinukset: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Plussat: "Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it."
Plussat: "The flight attendants were perfect and very professional. I had a toothache on both flights back and forth. And on both flights, the crew members were always keeping an eye on me. Thanks so much. And also the pilots did an amazing job on making the flight as smooth as possible, love the 777! Thank you Swiss. I'm flying again to Athens this summer, I'm going with Swiss :)"
Plussat: "Good service... good food....on time. I will fly Swiss again."
Plussat: "Nice flight attendants. Clean planes."
Miinukset: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Plussat: "Great flying with Swiss!"
Miinukset: "seats were a bit tight! otherwise, great!"
Plussat: "Same as above, we were really pleased with the service and the food, and the crew was great!"
Miinukset: "Seats a little close together but not terrible."
Plussat: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"
Miinukset: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."
Plussat: "The best in flight service. I've taken Swiss air multiple times from Zurich to LA and I will never take another airline. The food is great, plenty of snacks and drinks. Great entertainment and the cabin crew treats you very well."
Plussat: "Decent food (great chocolate), polite attendants and updated aircraft"
Miinukset: "Contrary to most experiences in Switzerland, the Swiss Air boarding process is a damn mess! Most airlines board by rows or boarding groups, but Swiss Air does none of that. As soon as first class is boarded, they open boarding to all seats, so it's like cattle boarding a train. With Swiss Air, don't wait to get in line - do it early to ensure you get carry-on storage near your seat."
Plussat: "So far so good"
Miinukset: "So good"
Plussat: "The new 777-300 is great. besides the disorganized boarding, everything else was great!"
Miinukset: "The flight was delayed that made the connection very tough."
Plussat: "Good people."
Miinukset: "Bad food."
Miinukset: "Didn't have good selection of drink. Very tight seats never came by to pick up or ask if needed anything. Only saw them went serving dinner. I will never fly swiss air again."
Plussat: "Entertainment, movies music were good selections. We enjoyed them. Although the headphones jack socket for my wife;s seat didn't work properly. They should maintain their equipment better."
Miinukset: "In Zurich if you travel to US or Canada, they have just before the gates some security check that ONLY verifies the passport. It seemed weird to me. Why are they not excluding transferring passengers from this nightmare. Because it is a nightmare. Long and disorganized lines where travelers, that have diverse leaving times, are trying to enter 4 check points that work slow and nobody manages all that mess. On the plane, absolute unnecessarily (they had extra unoccupied seats) they took one of our carry-on-s with the check in luggage. The seats are extremely tight and offer a very small place for the economy class. Nothing special about the food."
Miinukset: "I had a tight connection in Zurich and a very lengthy trek to get to connecting flight. I wish Swiss Air had told me ahead of time that the flight would hold until I (and at least two other people) got there, instead of of having us run like crazy in an effort to make the flight. Connection time was way too tight."
Plussat: "All the meal and snacks were excellent! The crew was friendly."
Miinukset: "It was too warm during flight, not enough air flow. The lights are too bright and spread light to passengers during "sleep" time. The remote controls for the TV's need to be cleaned. Passengers need to be reminded to not open windows during "sleep" times"
Plussat: "Great food and drink service."
Miinukset: "Entertainment system is outdated relative to other airlines. A bit disappointing."
Plussat: "I liked the fact that I got to Los Angeles safely"
Miinukset: "The bathrooms were tiny, seemed to be in a bad shape and one of them was straight disgusting. The cabin was crowded and there was not much room to stretch. There seemed to be something wrong with the main dish (special order) and I started to feel ill soon after eating from it. It took a few days to get better. The headset didn't work for most of the trip, even after several attempts by the flight attendant to re-set it."
Plussat: "Kind flight attendants who were attentive and friendly"
Miinukset: "Seats are hard and very small. No chargers and having the remote control cut into the armrest was uncomfortable and awkward. I kept accidentally hitting the stewardess button with my elbow when I would try to use said armrest."
Plussat: "The crew was exceptional: friendly and professional."
Miinukset: "The seat was really small and I am 5.1ft. The screen was bigger than other flight companies but when the passenger in front of me put down the seat I wasn't able to watch the video comfortably. The entertainment sistem was a little bit old."
Boarding was straightforward in IST, but security was strict (everyone's passport, boarding pass, and Covid tests were checked and re-checked 3 times within about 40 ft by 3 different sets of TK employees), with a final carry-on bag check with bomb nitrates swab for every passenger. And that was before boarding passes were scanned to step onto the plane. I first flew Turkish Airlines in 2005 and was extremely impressed. (The strict security process for flying to the US was much the same then as now, when they flew from the old Istanbul airport.) I have flown TK several times since and seen improvement, but not at the rate of its competitors, especially in the region. However, for my last trip (with a long leg between IST and LAX) they were half the price of other flagship carriers. Food quality, quantity and variety have declined, although that may be due to Covid restrictions. The lavatories remained clean but at least one ran out of TP & all other paper supplies half way to LAX. A couple of passengers (in economy, with me) took to using the business class lavatories and got into a dispute (real shouting match) with the flight attendants about it. (The passengers were in the wrong and escalating with unreasonable demands, but one flight attendant let his temper get the better of him. I didn't count but it seemed that there were fewer flight attendants on duty, with one being a fully robed "hygiene officer".) They did take Covid seriously, and distributed hygiene kits with masks, wipes, etc. to every passenger. If transiting through Istanbul before a long flight leg, consider using the airport hotel (YotelAir) within the terminal for international transfers (behind security). Reserve a room, as it was booked out when I last flew through. Otherwise, there are few places to sit down or rest once through to the International Transfers area.
Miinukset: "Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so."
Miinukset: "Better food options but that’s for all airlines!"
Miinukset: "Good service no delayed"
Plussat: "I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service."
Plussat: "Very uncomfortable"
Miinukset: "More cushion"
Miinukset: "Yes amazing"
Plussat: "Excellent food and service.Very comfortable flight.Crew was great."
Miinukset: "Check in staff not so friendly but process was OK"
Miinukset: "The plane was too hot"
Plussat: "Entertainment package"
Miinukset: "I paid extra money for the upgrade to sit the exit but only to be told after boarding that due to my size and age that I can’t sit on the exit aisle. Then I said okay, I’ll move if I get a refund and the the flight attendant said that they will. So then I swapped to a middle seat by the attendants directive all the way in the back. After the plane takes off, the flight attendant said that can not refund me the upgrade. I was extremely frustrated and felt discriminated because of my age and size. I demanded to sit back to my original assigned seat but they refused. Not to mention, the flight was delayed!! Unpleasant experience and a rip off."
Miinukset: "Crowd highly liked company deserves crowd"
Plussat: "Never flown TK before and was satisfied. Very good crew, acceptable entertainment, good food."
Miinukset: "Not their fault but 14-hour flights are exhausting."
Plussat: "Like flying first class"
Plussat: "I really liked the selection of food, beverages, and movies"
Miinukset: "Economy is SO cramped for such a long flight."
Plussat: "It was the best"
Miinukset: "The best"
Plussat: "The food was good and the entertainment was fine."
Miinukset: "After missing our connecting flight in Istanbul on our Turkish Airlines flight on January 9th from LAX-Addis Ababa (due to a nearly 45 minute delayed flight), my sister and I had to spend 24 hours in Istanbul and still pay for a night in our 4 star hotel in Addis, despite the fact that we weren't there. So, in preparation for our flight back to LAX, I spent hours on the phone with a Turkish Airlines representative to ensure that we would not miss our connecting flight on the way back to LAX on January 29 (Jomo Kenyatta-IST-LAX). The TA representative spoke very little English and became incredibly frustrated with me when I expressed my concern about how closely scheduled our connecting flights in Istanbul were. The representative said she could "help us" by seating us at the back of the plane from Jomo Kenyatta-IST, as she was "mostly sure" that our plane would deboard from the back of the plane once we arrived in Istanbul and, in theory, we wouldn't have to wait behind all the other customers to exit. This was totally incorrect: our plane only deboarded from the front exit door and the seats she selected at the back would surely have caused us to miss our next flight were it not for the fact that the plane wasn't full and we arrived only a few minutes late. Still, by the time we got off the plane in IST, our connecting flight was already 15 minutes into boarding. We showed the TA attendants our boarding passes at the long security line, and at first they both said, "don't worry, it will be fine". I had to convince them to let us skip the line as we would clearly have missed our flight. Once we finally made it through security we ran through the ENTIRE Istanbul airport to get to our gate, as we could hear them calling the final boarding call for our flight to LAX. We literally ran as fast as we could for almost 20 minutes straight, with all of our bags, which ended up being over a mile, I would guess. When we got to our gate, we had to go through yet another security line - WHY??? Apparently there was a celebrity in front of us, and while we were sweating and nervous about missing our flight, the security agents were taking selfies with the celebrity. It was insulting and rude and totally unprofessional. The take away for me is that Turkish Airlines should NOT be allowed to sell flights to people that give them less than an hour to make international connecting, especially in an airport as large and disorganized as Istanbul, and especially when Turkish Airlines flights are often late or delayed. This was one of the most stressful flying experiences of my life."
Miinukset: "Extra extra and private security passing from Istanbul airport"
Plussat: "Surprisingly good food. Great in flight movie selection."
Plussat: "All was perfect"
Miinukset: "Flight was delayed 2 hours before take off."
Plussat: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Miinukset: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."
Plussat: "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"
Plussat: "Eat fare , amazing customer services . Turkish airlines s pretty good. And affordable .."
Miinukset: "Nothing , it was all good"
Plussat: "The comfort of the seats, entertainment, & food were great as always. The only Turkish Airlines flight I had during this trip that was not delayed, however needed to be due to the previous flight. The crew did hold the flight for all of us from the delayed flight from Athens."
Miinukset: "An elderly woman was booked in a window seat and she insisted she take my aisle seat without any additional available aisle seats. However, this would be better handled when she requested for assistance during her booking process. The crew should've anticipate her needs and booked an aisle seat, or even be the ones to ask me or another passenger if I would be willing to trade. I was placed on the spot and no courtesy was shown to me. My legs were completely swollen and in pain because I wasn't able to stand periodically. I too booked my flight early and requested my seats appropriately for my health needs."
Plussat: "Entertainment is good, many movies and games for kids."
Miinukset: "Flight attendants are rude and food was terrible! No menu and no selection to choose."
Miinukset: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."
Plussat: "Flight crew was pleasant."
Miinukset: "When I check-in for flight from Rome to Istanbul and Istanbul to Los Angeles, only the first leg of trip was confirmed correctly. For the leg from Istanbul to Los Angeles I confirmed a window seat when I checked-in online. However, when I arrived at the airport I has a middle seat and could not change it and the 15 hour flight was miserable. I also asked to be upgraded to business class and told it would be $3,500.00, which was ridiculous."
Plussat: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Miinukset: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
Plussat: "The food was pretty good"
Miinukset: "The seats were too close so you could hardly move when the seat in front reclined. They didn't clean the bathroom during an entire 13 hour flight and it needed it."
Plussat: "Nothing in particular"
Miinukset: "The food service was really bad. Not happy with the meal choice."
Plussat: "Every thing was ok"
Miinukset: "The flight was cancelled due to weather conditions, that's fine! I never found out till I had to contact the airlines and verify of this piece of information after I heard it from news. Kayak never notified me, nor offered any alternatives!! Poor service!"
Miinukset: "boarding the treat you like animals"
Plussat: "Service by the onboard crew was flawless. Food was excellent, and fully reclining seats in Business Class made a 13+ hour flight very comfortable."
Plussat: "Service on board was terrible..."
Plussat: "Everything was good except the airplane.. i was on row 13 and the cabinet was warm and air-condition was not working fine.. i reported this ti the flight attendant. She confirmed the temp was set to 23 C however it was definitely not less that 26C .. also it took long time to serve the hot meal although we were on rhe plane and the flight depart8 got delayed for 90 minutes due to technical problem. On the other hand, seat were comfortable and flight attendants were so nice and friendly.. also Turkish lounge and airport were good"
Plussat: "The flight was empty so got 3 seats to myself"
Miinukset: "Vegetarian meals were not good. Its a 13 and half hour leg and when in the middle of that long journey when asked for a snack, the crew was not aware of the options that were listed on their very own menu. They ended up telling me that they must have run out of one of the options listed in the menu which they were not aware even existed 2 minutes ago."
Plussat: "Appreciated the lights being dimmed, to make it more restful."
Miinukset: "Would have enjoyed ice with the juice, or colder beverages."
Plussat: "Food; power outlet."
Plussat: "really great service"
Plussat: "Good food Good service very good entertainment"
Plussat: "The food, the service and entertainment!"
Plussat: "Everything was good except the food wasn't good"
Miinukset: "The food wasn't good"
Plussat: "they are good thank you very mush"
Plussat: "Great service overall"
Plussat: "Professional services especially from crews. Boarding/comfort/food/entertainment are good too."
Miinukset: "It is better that the food has Turkish style."
Plussat: "The food was delicious. I have never had better airplane food. The movies were super new and interesting. I did not have time in the 11 hours of flying to watch all the movies I wanted to. The flight was also incredibly smooth."
Miinukset: "There were a few small things that could have been better (Which I'll mention), but the worst thing about the flight was the airport. Ataturk Airport is a mess. After the attempted coup, they really upped security, forcing all international flights to go through a second security screening after transferring from another airport. It's understandable but the line moved at a molasses-like speed when I had only 25 minutes to make my connecting flight. The security personnel were rude, as well. Also, when I went to make my connecting gate in Cairo, there was no one at the gate after the required boarding time (Because security had held us up), forcing some of us to board the plane without having anyone to show us onto the plane (Very scary). The flight boarding was chaotic, and no announcements were made about what we were supposed to do. Besides the lack of boarding gates, the only other serious complaint I had against Turkish Airlines (Because it really was great overall) was that the pilots and flight attendants were very hard to understand. I have taught ESL for the past 5 years, and I still had a hard time as an American understanding their English. Also, they frequently didn't understand or misunderstood questions that I would ask them. I've never had a hard time understanding flight attendants on an international flight, but I only understood about 20% of what anyone said over the loud speaker in the plane. And it's nice to be able to understand when the pilot says, "We are experiencing some turbulence and would like everyone to buckle their seatbelts until it passes." Two small things remain: 1. The bathroom trash cans were full on every flight (A small thing but makes everything feel "trashy"). 2. The flight attendants seemed unhappy, and they definitely seemed unhappy to be serving us. I can only assume they are that way because they aren't treated particularly well by their bosses."
Plussat: "Extra room and fast boarding"
Miinukset: "Way exceeded my expectations!"
Miinukset: "Brighter, kinder and nicer faces."
Miinukset: "Broken monitor and seat"
Plussat: "The seats in Premium Economy are terribly uncomfortable and not worth the extra cost."
Miinukset: "The seats in Premium Economy are terribly uncomfortable and not worth the extra cost."
Plussat: "The crew was amazing and seats were comfortable"
Plussat: "See previous comments."
Miinukset: "See previous comments."
Plussat: "The crew"
Miinukset: "One free beer"
Plussat: "5 hours delay"
Miinukset: "5 hours delay"
Miinukset: "I really like more legs room and comfort and crew member were very good and helpful. Regarding food I say it’s just ok."
Plussat: "The crew was nice, and they served plenty of drinks. They even give a free light meal on the JFK-LAX flight. Decent in-flight entertainment options and free WiFi for use with WhatsApp and iMessage only."
Miinukset: "There wasn't nearly enough legroom. The plane was an old 767; it would have been nice to have a power outlet too."
Miinukset: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Plussat: "Crew and food"
Miinukset: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Plussat: "The seat get’s bit hard after 14 hours."
Miinukset: "The food was ok but not great"
Miinukset: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Plussat: "Boarding was quick and prices were fair"
Miinukset: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
Plussat: "- great customer service - friendly staff - Positive energy"
Miinukset: "- No room in the seats - No food served on plane - Crowded -"
Plussat: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Miinukset: "Flight delayed, almost missed international connections"
Plussat: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Miinukset: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Miinukset: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Miinukset: "Attendant probably trying to be funny"
Plussat: "Delta personel were wonderful and helpful both flights"
Miinukset: "Flights were continually changed both on route to Cancun and on the way back"
Miinukset: "Delayed due to problem with the door"
Miinukset: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"
Plussat: "food was pretty good."
Miinukset: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Miinukset: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Plussat: "Travel got delayed by an hour but we were satisfied by the crew and food"
Miinukset: "The delay of the flight. Not sure on the reason"
Plussat: "The comfort and attention on the part of the cabin crew of the flight was quite good."
Miinukset: "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
Miinukset: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Miinukset: "No entertainment"
Plussat: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Miinukset: "I really have no negative comments."
Miinukset: "Staff were a bit rude. The boarding process was slow as everyone rushed up when they announced the first zone to board, and obviously this was not policed. We didn't get our seats until we got to the gate because apparently we bought our tickets too soon to take off, which was three weeks. Also, staff claimed there wasn't enough bin space so asked people to check their bags. We saw people with two big bags get on board at the start, and then staff made everyone at the back of the line check their bags. But there was plenty of bin space before take off. And we were seated in the last row which can't recline."
Plussat: "Service was great, flight was excellent"
Plussat: "The short flight was fine. Crew was friendly."
Miinukset: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Plussat: "Some of the ground staff was trying to be helpful."
Miinukset: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Plussat: "Flight was very comfortable and had a lot of space to move around"
Miinukset: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Plussat: "Got us home super fast"
Miinukset: "The most uncomfortable flight I've ever had"
Miinukset: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Plussat: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Miinukset: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Plussat: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Miinukset: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Plussat: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Miinukset: "Nothing. It was a very good experience."
Miinukset: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Miinukset: "Even though all the seats weren't sold out I couldn't upgrade my seat afterwards"
Miinukset: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"
Plussat: "Lovely staff"
Miinukset: "No meal served on a 5 hours flight!"
Plussat: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Miinukset: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."
Miinukset: "The attendants on this flight were gossiping right behind us and we heard them talk about ignoring calls from people during our wait on the tarmac at LAX. Again we were in the last seats in the plane and this time it was stinky."
Plussat: "Good handling of a late flight--made my connection, but without bags, and they kept us well fed and informed while waiting.."
Miinukset: "Of course the delay, but it happens."
Crew is amazing, food is good, when you need something they’re always there for you, we needed a baby bed and they gave us one and moved us to the front so the baby can lay down on her bed
United was perfect, enough space seat to seat, but Austria Airlines was horrible ( disgusting food & very small space seat to seat & late ) . 0 Stars if is possibile!!
The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.
Plussat: "The crew was kind, the flight was on time and alll in all was just as expected."
Plussat: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Miinukset: "I really expected more from Austrian airlines."
Plussat: "The cleanest of the airport and the airplane"
Miinukset: "The 15 hours layover"
Plussat: "Entertainment players"
Miinukset: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."
Miinukset: "My wife and I were separated by six rows. Unacceptable!"
Plussat: "Plane was clean. Staff helpful"
Miinukset: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("
Miinukset: "The 34 minute flight was delayed by almost 2 hours."
Miinukset: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Miinukset: "Terrible food and service"
Plussat: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Plussat: "It got me where I wanted to go, non-stop, for a reasonable price."
Miinukset: "The economy seats seem to be narrower than they are on other airlines."
Miinukset: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"
Miinukset: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."
Plussat: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Plussat: "Special kosher meal was good!!!"
Miinukset: "Would like access to coffee more often. :) Internet/wireless did not work for entire flight. Aisles super small. Overall - great experience!"
Plussat: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Plussat: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Miinukset: "Boarding was incredibly chaotic, seats were old and uncomfortable."
Plussat: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Miinukset: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."
Plussat: "Nothing so far"
Miinukset: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"
Plussat: "Friendly staff with great service"
Plussat: "Staff was friendly, flight was on time"
Miinukset: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"
Miinukset: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Plussat: "I watched three good movies during the flight to London. I enjoyed them."
Miinukset: "Nothing particular."
Miinukset: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Miinukset: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Plussat: "The food was good"
Miinukset: "Everything was fine"
Plussat: "The crew were so kind!"
Plussat: "The rep was able to get me on Air France instead."
Miinukset: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Plussat: "The crew was super nice"
Miinukset: "Not enough food during the long flight"
Miinukset: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."
Plussat: "Seats were comfortable Bathrooms clean"
Miinukset: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"
Plussat: "People at the desk didn't know or don't wanna say much why we have no plane"
Miinukset: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Plussat: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Miinukset: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."
Plussat: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Miinukset: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Plussat: "see above"
Miinukset: "see above"
Plussat: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Miinukset: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."
Plussat: "Good service, nice staff (better than US carriers easily)"
Miinukset: "2.5 hours to receive baggage - this might be on LAX"
Miinukset: "The flight was delayed and I lost my luggage."
Plussat: "Good food, lots of movies, flight attendants friendly"
Miinukset: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Plussat: "Whole process of checking in, security, and boarding was very easy."
Plussat: "Very nice and polite crew, great service."
Miinukset: "Regular breakfast was just a muffin and nothing else :("
Plussat: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Miinukset: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."
Lufthansa IT meltdown prevented online check-in. Even though the US has just now allowed tourist visits to the States to resume, and Lufthansa is booked solid, they staffed only one third of their check-in counters to sort out all the ESTA and vaccination paperwork-related issues. Arrived two hours pre-boarding, lines around the terminal. Needless to say, they had me wait until I missed the flight (all my paperwork was in order, and I didn't have checked luggage). Berlin Flughafen, Deutsche Bahn, Deutsche Lufthansa; it's sad to see what Germany has come to. Lufthansa has fallen far behind the industry benchmarks. Their inept IT, middling on-board product and inability to synch their systems with Star Alliance partners (I was on a United Codeshare) make them a poor choice for international travel. This trip will have been my last with them.
Plussat: "Seat was comfortable and the food was decent."
Plussat: "The crew is amazing, special food needs is covered and delicious, great service after all."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Very good flight in business class. Comfortable seats and great service."
Plussat: "Great departure time. Super comfortable even in coach."
Miinukset: "The second meal was a bit skimpy and not so tasty."
Plussat: "I thought the new plane was wonderful. The flight attendant was great and professional."
Miinukset: "I flew with Lufthansa about two years ago and the food was soooo much better. The food on this trip was very distasteful."
Plussat: "Safe trip. Announcer had a radio voice."
Miinukset: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."
Plussat: "Spacious and quiet aircraft, lots of legroom in certain exit row seats. Friendly cabin crew. Compared to the loud and bumpy ride on the Lufthansa 747, the A380 was way better."
Miinukset: "Moderate delays at each end—waiting for transfer passengers delayed our departure half an hour. We made up the time en route but then sat on the tarmac at LAX because the gate was occupied. I think my seat mates missed their connection. They broke the handle on my rollaboard (checked due to stingy cabin baggage allowance)."
Plussat: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."
Plussat: "Nice aircraft, great entertainment, good crew"
Miinukset: "Maybe a selection of snacks during the flight? Just pretzels seems inadequate for an 11 hour flight."
Miinukset: "Flight delayed 2hours."
Miinukset: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Plussat: "It is so nice to flight on board a plane were the staff knows what to do."
Plussat: "Exelent crew"
Miinukset: "Distance too far between gates for transfer"
Miinukset: "I didn't like the food"
Miinukset: "Being sick on the way back home from my Vacation!"
Plussat: "Crew service and positive attitude"
Plussat: "Service was execellent"
Miinukset: "The entertainment system and charging didn't work but they did give me a voucher for 100 Euros to spend."
Miinukset: "The vegetarian option was not as up to the standard of the meal travelling from Los Angeles to Frankfurt. It could be much improved in Business Class."
Plussat: "The seats and leg room were spacious enough. I liked the many options of movies."
Miinukset: "The vegetarian option was gone for the second meal. The touch screen TV was not working properly. Had to push the buttons multiple times"
Plussat: "comfortable seats, good entertainment, good attentive service"
Miinukset: "Not a fan of cattle call boarding. Back of the plane should load first. Not much variety in the menu selections"
Plussat: "Left on time"
Miinukset: "Full plane"
Plussat: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."
Plussat: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Miinukset: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."
Plussat: "Service was very good."
Miinukset: "Pasta was so so."
Miinukset: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."
Plussat: "service was good except for 1 attendant that didn't want to be there. Entertainment choices were very good."
Miinukset: "Food was very poor. Chicken was rubbery and the two pasta choices tasted horrible with no meat choice other than chicken. The biggest issue was the extreme delays from Lufthansa that ate into a 4+ hour layover that I should have had at LAX instead I arrived at the opposite terminal from my LAX flight with no time to get through customs and onto the plane I missed the plane by 10 minutes and had to book a hotel that wasn't paid for because it was Lufthansa's fault and not United which then put me and my family home a full 24 hours later than was originally planned."
Plussat: "On time. Smooth flight. Crew was extremely nice and helpful. Food was better than expected for airplane food."
Miinukset: "My particular seat had an entertainment system that only had about half the movies of the other seats. I notified the attendant who told me that this is a known issue that affects a number of seats on the plane."
Miinukset: "I missed flight to Los Angeles because of laziness and carelessness of Lufthansa employees. I came with the train on 12/26/16 at 8:33 am to catch flight to Los Angeles at 10:05 am. I had plenty of time. As soon as got of the train I got into line to check my luggage. I had boarding pass already. Line to check luggage was huge with 2-3 clerks to check luggage for all US flights. After while I complained that I will miss flight to several clerk who were standing around talking on the phones all the time but answer, if I got one was, sir you will be fine. After one hour I got to security check line which was equally long. I complained again no response. With probably 20 minutes left I cut the line on my one mad as hell. I got at 10:00 am at the gate and some older lady was like " Sorry sir we closed the flight". I said "What do you mean, it is 10 am and flight is at 10:05am??? "Sir we sold your ticket" I couldn't believe her words. Anyway they sent me to Munich to catch flight to LA next day. Best part I HAD TO PAY HOTEL IN MUNICH BECAUSE LUFTHANSA DID WANT TO COVER EXPENSES. I don't know what happened to famous German organizational skills or this is just Lufthansa and her careless employees."
Plussat: "Excellent crew service. Nice man from Italy who spoke Italian, German, Spanish and English. I cannot recall his name (Gian....??) but he was wonderful. Helpful, professional and congenial. Thank you."
Miinukset: "Bathrooms were well ventilated, very strong smell."
Plussat: "Extra legroom, pillows, headphones, and blanket provided. I liked that I had my own screen. Snacks and drinks were offered in between meals. Water constantly available which is important for hydration on such a long flight."
Plussat: "TV & movie selection, food and drinks were great! staff was friendly and there seemed to be a bit more room between seats!"
Plussat: "Service,entertainment, and food. Easy check in"
Miinukset: "Cabin was too warm. No air vents in new aircraft so difficult to sleep."
Plussat: "Decent food, wide variety of in flight entertainment (movies and tv shows) and great, friendly service! Overall great value! Will fly Lufthansa again if going to Europe!"
Plussat: "Even though the flight lasted 12 hours, it was enjoyable. I feel like the crew put the best effort in order to make passengers feel comfortable. They served two meals and two snacks. Beverages were distributed many times. The leg room and the entertaining system were great. I would love to take another flight with this company in the future."
Miinukset: "I cannot think of anything."
Miinukset: "overall service"
Miinukset: "6 hour delay , no explanation given whether the original flight was cancelled or not, bags have been lost. Complete chaos."
Plussat: "Comfortable, crew are very helpful and cheerful."
Miinukset: "Food isn't that good"
Miinukset: "My video player did not work properly for the whole 11.5hrs of flight from Munich to LA. It was extremely tough to get it to play a movie. I am not blaming the crew, but their only suggestion was to restart it... Which I did... several times... but the player had a life of its own. Eventually I found a way to be able to get to a movie and get it to play, but it was not easy. I wish that there would be an extra player that could be provided as a replacement... Thank you."
Plussat: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Miinukset: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."
Miinukset: "Lufthansa sent my luggage to the wrong destination. And I'm spending the 4th of July weekend in another city without my clothes. And I need to go back to the airport to get the luggage."
Plussat: "I liked that the plain is big with many bathrooms,,I like wifi, staff very friendly"
Miinukset: "The seats could be more comfortable it felt like sitting on a wood chair,,, wifi worked only over USA land,, usb charger dose not work so you can charge your phone,,"
Plussat: "The crew did their best to help several people whose seat requests were not honored including a woman traveling with a dog who was given an aisle instead of a window seat. Crew came around with water and juice frequently."
Miinukset: "Seat assignments were not honored. My husband and I were seated in two different rows even though we requested to sit together in an aisle and window seat and checked in the day before the flight This happened on all four legs of a trip to South Africa. Extremely narrow seats and little leg room. Felt like a cattle car. An aggressive woman with disruptive, screaming children was allowed to Torture passengers for a good five hours of the flight before the bursar finally moved her. This was after several hours of complaints from other passengers. She was eventually moved twice due to passenger complaints. The situation should have been handled after the first complaints which occurred two hours into the flight before the situation completely detiorated Food was terrible and meals ran out."
Plussat: "The boarding process and flight was smooth and punctual"
Miinukset: "We were stuck on the plane for over an hour after we landed in Munich without enough updates on the situation. We waited for the stairs and bus to come then when we got to the terminal our bags did not come and I had to get my baggage shipped. This was very inconvenient and there was not any notification for the baggage delay."
Miinukset: "The window seats are not comfortable like in other planes. The windows are too high, you don't see anything. The seat is too far from the window so you cannot lean towards it. For a 10 hour flight it was not comfortable."
Plussat: "Service was so wonderful - very attentive crew."
Plussat: "Service with a smile. Great food. Great use of space for bathrooms away from passengers"
Plussat: "Friendly staff, good beverage service, good movie selection. Lufthansa is my favorite airline to fly."