Etsi halvat lennot reitille Tukholmasta $[16078-Los Angelesiin

Plussat: "Food was great and abundant. Frequent service"
Miinukset: "Seats are too tight for such a long flight"

Plussat: "Lost the luggage"

Plussat: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."

Plussat: "SwilssAir is our new favorite airline to Switzerland and other points in Europe. The crews were pleasant and efficient. All flights were right on time. The food was very good, and the best overall we have experienced in economy. The individual video screens provided a nice selection of movies, tv, games, etc. Finally, transferring in Zurich is MUCH better than the zoo that his Heathrow!"

Miinukset: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."

Plussat: "I had a wonderful experience the whole way through."
Miinukset: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."

Plussat: "Crew was great. This flight is what I would expect from Swiss."

Plussat: "The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!"

Miinukset: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."

Plussat: "Good space above seats"
Miinukset: "Seats way too tight. But the worst thing was the two passageners in the row we shared. They were laying on each other and it was inappropriate for the entire flight. He was rubbing her breast and I said something. He seemed to stop. Lots of rubbing and huggin and the man had his legs stretched out man spread style"

Plussat: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."

Plussat: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."

Plussat: "The staff was excellent and friendly"
Miinukset: "I didn't enjoy the food"

Plussat: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Miinukset: "N/A"

Plussat: "When we landed"
Miinukset: "Everything else..."

Miinukset: "Delayed"

Plussat: "Staff was very courteous; they fed us well"

Plussat: "Nice, clean and modern airplane with great service"

Plussat: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"

Plussat: "The crew on board was kind and polite when they had to deliver bad news"
Miinukset: "2 hour delay due to a morning delay at Barcelona, although that seemed odd. The delay was known early that morning. Flight from Barcelona to Zurich doesn't take long. Seems they could have rerouted, or at least sent an email or some notification. Also, the boarding staff at Zurich is rude and random about whom they let onboard with larger luggage or not. They held some people but not others. Middle seats have metal polls, making legroom awkward."

Plussat: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"

Plussat: "A swiss machine..."
Miinukset: "the smell someone left in the bathroom before me."

Miinukset: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."

Plussat: "Getting off the plane after 11 hours of turturous discomfort."
Miinukset: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"

Plussat: "Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it."

Plussat: "The flight attendants were perfect and very professional. I had a toothache on both flights back and forth. And on both flights, the crew members were always keeping an eye on me. Thanks so much. And also the pilots did an amazing job on making the flight as smooth as possible, love the 777! Thank you Swiss. I'm flying again to Athens this summer, I'm going with Swiss :)"

Miinukset: "A gap between flights for 20 hours"

Plussat: "Good service... good food....on time. I will fly Swiss again."

Plussat: "Nice flight attendants. Clean planes."
Miinukset: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"

Plussat: "Same as above, we were really pleased with the service and the food, and the crew was great!"
Miinukset: "Seats a little close together but not terrible."

Plussat: "Attendants were cordial"
Miinukset: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."

Plussat: "Plane was nice, lots of movies to watch, free wine"
Miinukset: "Seats to close together, crew a little snooty"

Miinukset: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."

Plussat: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Miinukset: "I found the movie selection a bit limited for such a long flight."

Plussat: "So far so good"
Miinukset: "So good"

Plussat: "Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure."
Miinukset: "Can't think of anything."

Plussat: "The new 777-300 is great. besides the disorganized boarding, everything else was great!"

Plussat: "Excellent inflight experience with the entertainment; snacks were plenty, crew was very efficient."
Miinukset: "Notithing to dislike comes to mind."

Miinukset: "The flight was delayed that made the connection very tough."

Plussat: "most things were good"
Miinukset: "the passport check process in Zurich was awful!"

Plussat: "Good people."
Miinukset: "Bad food."

Plussat: "Nothing"
Miinukset: "Didn't have good selection of drink. Very tight seats never came by to pick up or ask if needed anything. Only saw them went serving dinner. I will never fly swiss air again."

Plussat: "Entertainment, movies music were good selections. We enjoyed them. Although the headphones jack socket for my wife;s seat didn't work properly. They should maintain their equipment better."
Miinukset: "In Zurich if you travel to US or Canada, they have just before the gates some security check that ONLY verifies the passport. It seemed weird to me. Why are they not excluding transferring passengers from this nightmare. Because it is a nightmare. Long and disorganized lines where travelers, that have diverse leaving times, are trying to enter 4 check points that work slow and nobody manages all that mess. On the plane, absolute unnecessarily (they had extra unoccupied seats) they took one of our carry-on-s with the check in luggage. The seats are extremely tight and offer a very small place for the economy class. Nothing special about the food."

Plussat: "Great food and drink service."
Miinukset: "Entertainment system is outdated relative to other airlines. A bit disappointing."

Plussat: "Kind flight attendants who were attentive and friendly"
Miinukset: "Seats are hard and very small. No chargers and having the remote control cut into the armrest was uncomfortable and awkward. I kept accidentally hitting the stewardess button with my elbow when I would try to use said armrest."

Plussat: "The crew was exceptional: friendly and professional."
Miinukset: "The seat was really small and I am 5.1ft. The screen was bigger than other flight companies but when the passenger in front of me put down the seat I wasn't able to watch the video comfortably. The entertainment sistem was a little bit old."

Plussat: "Nothing"
Miinukset: "The fact that Swiss air didn't put me on a stand bye flight after I missed my Barcelona to Zurich flight because I was at the wrong gate was no professional of Swiss airlines! They gave me no help at the airport and I was forced to pay $1,200 for a new flight home."

Plussat: "I arrived safe."
Miinukset: "The plane was old. The space was very cramped and the entertainment didn't work. There was no wifi."

Plussat: "The seats were really comfortable! The staff was amazing. They were very friendly and kind. The seats reclined really nicely."
Miinukset: "I would have liked more movie choices but it wasn't too bad of a selection."

Plussat: "Crew were friendlier than many other airlines"

Plussat: "Fast!"

Plussat: "It was super"

Plussat: "I didn't fly from Minneapolis to Los Angeles"
Miinukset: "I didn't fly from Minneapolis to Los Angeles"

Plussat: "On time"

Plussat: "Everything! Thank you"
Miinukset: "Nothing. Thanks"

Plussat: "Crews were friendly"

Plussat: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Miinukset: "Boarding process was bit disorganized."

Miinukset: "Plane was too hot"

Plussat: "awesome"

Plussat: "Each employee on the plane was nice."
Miinukset: "N/A"

Plussat: "All aspects"
Miinukset: "Nothing"

Plussat: "Loved the plane, people and timeliness"

Plussat: "Delta always does a superior job - domestically and internationally!"

Plussat: "Everything"
Miinukset: "Nothing, keep at it"

Miinukset: "Everything was perfect!"

Miinukset: "N-S"

Miinukset: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"

Plussat: "Informative communications during delay"
Miinukset: "Rushing to board resulting in bad customer service during boarding"

Plussat: "Everything went smoothly. Baggage was at carousel before we were, a first."
Miinukset: "Everything was fine."

Plussat: "Operated by Delta so great!"

Plussat: "."

Plussat: "Flew us safely home."
Miinukset: "We waiting on the runway for over a long period."

Plussat: "Excellent Service."

Plussat: "The movies"
Miinukset: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"

Plussat: "on time"

Miinukset: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"

Plussat: "Flights were on time and friendly attendants!"

Plussat: "ditto above"
Miinukset: "ditto above"

Miinukset: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"

Miinukset: "waiting on the tarmac for 40 minutes"

Plussat: "Over cramped No Space for carry on slow service"
Miinukset: "Over cramped No Space for carry on slow service"

Plussat: "No hassle, no drama, very smooth."
Miinukset: "The blueberries were rather bland."

Plussat: "Friendly people and clean plane"
Miinukset: "They lost my luggage, I hope it shows up shortly"

Miinukset: "Condition of the airplane"

Plussat: "Sitting in middle isle, just get elbowed a lot."
Miinukset: "Nothing"

Plussat: "All I need to say."

Miinukset: "Late and missed my international connection"

Miinukset: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"

Miinukset: "Delay from Seattle to pasco."

Plussat: "Unlimited snacks and drinks..."
Miinukset: "The mediocre upgrade."

Plussat: "Delta Studio with closed caption"
Miinukset: "some series do not have closed caption"

Plussat: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."

Plussat: "Everything from boarding, service, arrival time and deplaining was smooth"

Plussat: "On time"

Miinukset: "No free meals."

Plussat: "Service"

Plussat: "They got us from A to B without any problems."
Miinukset: "Efficient to the point of robotic."

Miinukset: "Service"

Plussat: "Nice staff"
Miinukset: "Old plane especially in first, no TV s"

Miinukset: "I was charged $65.00 for checked luggage; my layover was only 50 minuets and had to rush...last person to board."

Plussat: "Entertainment monitors were in good shape and responsive. Selection was not bad."

Plussat: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"

Plussat: "Service"
Miinukset: "Delay for both leg trip."

Plussat: "Seat was comfortable and the food was decent."
Miinukset: "Strippers"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Flight on time"
Miinukset: "UAL sucks, as expected."

Miinukset: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."

Plussat: "Great departure time. Super comfortable even in coach."
Miinukset: "The second meal was a bit skimpy and not so tasty."

Plussat: "Flight on time. When you are able to get a hold of flight attendants, they do take note of your requests."
Miinukset: "Entertainment kept freezing up and needed reboot. Crew didn’t answer to the call-for-attendant signal"

Plussat: "Premium economy seats make a huge difference in terms of comfort. The Vegan pre-selected meal was way better this leg of the trip than the LAX to FRA trip. Entertainment was good too."

Plussat: "Nothing really. KLM or LOT are way better."
Miinukset: "Get your own food or you will stay hungry. 12 hours flight with 2 crappy meals served with no option of getting anything else except candy bars or pretzels."

Miinukset: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"

Miinukset: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."

Plussat: "It is so nice to flight on board a plane were the staff knows what to do."

Plussat: "Very professional crew.efficiently run. I spent extra for additional legroom in economy class and would have been comfortable but it I was seated next to a very large person which created a seating space reduced by a third. I was miserable the entire time by the man leaning into me. Not exactly the airlines fault."

Plussat: "Outstanding cabin crew."
Miinukset: "Mediocre food with totally inadequate available snacks between meal services. Inadequate meal before landing."

Plussat: "On time-well organized!"

Plussat: "Crew service and positive attitude"

Plussat: "One of middle aged blonde flight attendants - didnt get her name- was super nice and friendly and shoukd be rewarded for standing out in the crowd of flight attendants. Food above average."
Miinukset: "Delay at departure in Frankfurt - fuel tank problem- made people miss their connection flights. Medical problem on board caused delays and me having to change seats at the end to where the sick woman used to sit - smelled of vomit, gross. 3 crying bwbies for 12 hours. Seats too narrow, room in front too small with table pulled out. LH always good but not this time."

Plussat: "row 34 bulkhead was good leg room (I am 6'4")"
Miinukset: "Crew did a poor job getting food out on time. They rushed the final food service with less than 1hour left to LAX and had to eat very quickly before descent and had little/no time to fill out customs cards. In seat entertainment TV worked very poorly - very slow response to pressing buttons and very slow load of content."

Plussat: "The downstairs lavatories are genius!"
Miinukset: "Nothing!"

Plussat: "Crew was nice"
Miinukset: "Food overly salty. My "tv" worked poorly, skipped around and couldn't get to previous spot."

Plussat: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Miinukset: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."

Miinukset: "1 hour between flights meant a very hectic transfer."

Plussat: "Left on time"
Miinukset: "Full plane"

Miinukset: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."

Plussat: "Really NOTHING!!!"
Miinukset: "I didn't enjoy I had to search if my flight was cancelled due to. Lufthansa pilots strike. I'm not enjoying to still wait to find out if I have a flight to get back to the States on Monday because my flight was cancelled. I'm really annoyed to get this survey since Lufthansa should know there was NO flight to LA today!!!"

Plussat: "This is how to run an airline. Ausgezeichnet!"

Plussat: "Same as above"
Miinukset: "Same as above"

Miinukset: "See above"

Plussat: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"

Plussat: "I was really surprise that the coach seats were comfortable and had plenty of space. Flight was on time and it was easy to check in luggage. I truly enjoyed my 12 hour flight. I will be booking my international flight with Lufthansa again."
Miinukset: "The on plane entertainment wasn't up to par. Not a lot of selection for sitcoms, if they had a sitcom it was only 1 episode. 12 hour flight I didn't have much to watch after the first 6 hours. Food was ok."

Plussat: "short hop--good"

Plussat: "Great"

Miinukset: "More current movie selection would be nice."

Plussat: "all"
Miinukset: "overall service"

Plussat: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"

Plussat: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Miinukset: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."

Miinukset: "Flight attendants were rude, inattentive, and unhelpful. Made us put both carry-ons under our seats while other people had both carry-ons in overheads. Super uncomfortable flight and terrible experience."

Plussat: "Great crew, smooth flight, enough leg room, but no reclining seats"

Plussat: "Wrote my thoughts in the wrong section. See Milan to Frankfurt"

Miinukset: "I started to get hungry between meals."

Plussat: "The crew did their best to help several people whose seat requests were not honored including a woman traveling with a dog who was given an aisle instead of a window seat. Crew came around with water and juice frequently."
Miinukset: "Seat assignments were not honored. My husband and I were seated in two different rows even though we requested to sit together in an aisle and window seat and checked in the day before the flight This happened on all four legs of a trip to South Africa. Extremely narrow seats and little leg room. Felt like a cattle car. An aggressive woman with disruptive, screaming children was allowed to Torture passengers for a good five hours of the flight before the bursar finally moved her. This was after several hours of complaints from other passengers. She was eventually moved twice due to passenger complaints. The situation should have been handled after the first complaints which occurred two hours into the flight before the situation completely detiorated Food was terrible and meals ran out."

Miinukset: "Cramped seating in Economy"

Plussat: "The food was nice."
Miinukset: "12 hour flights in general not the most comfortable."

Plussat: "The boarding process and flight was smooth and punctual"
Miinukset: "We were stuck on the plane for over an hour after we landed in Munich without enough updates on the situation. We waited for the stairs and bus to come then when we got to the terminal our bags did not come and I had to get my baggage shipped. This was very inconvenient and there was not any notification for the baggage delay."

Plussat: "The flight left on time and arrived on time. It would've been helpful if more announcements were translated to English."
Miinukset: "Everything went smoothly."

Miinukset: "the person sitting next to me, barefooted the whole flight with nasty toes"

Plussat: "Yes, Very good"

Plussat: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Miinukset: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Plussat: "The crew was professional & friendly"
Miinukset: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."

Plussat: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Miinukset: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Plussat: "Entertainment was amazing"
Miinukset: "Seats a bit hard"

Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."

Miinukset: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Miinukset: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Plussat: "Just the cabin crew being nice"
Miinukset: "Punctuality KLM is always late"

Plussat: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Plussat: "yes"
Miinukset: "not really"

Miinukset: "Turn the lights on early making it hard to sleep"

Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."

Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."

Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"

Plussat: "Time and Good clean place.. in This case airpöane.."
Miinukset: "It was not entreteiment st all"

Plussat: "Everything was clean and well organized."
Miinukset: "The flight was delayed 1 1/2 hours."

Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Plussat: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Miinukset: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Plussat: "Able to fly direct to ansterdam"
Miinukset: "Have to lay over on the way back. More expensive than other airlines."

Miinukset: "Boarding was confusing and disorganized"

Plussat: "Good services!"

Plussat: "Great"
Miinukset: "Great"

Miinukset: "infotainment was down. Lost my luggage the flight was delayed"

Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."

Plussat: "Crew"
Miinukset: "N/a"

Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Miinukset: "The streaming service didn’t work"

Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Miinukset: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Plussat: "Helpful and smiling cabin crew."

Plussat: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Miinukset: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Plussat: "Flight was delayed for three hours and was a very stressful flight"
Miinukset: "Flight was not on time and got to destination very very late pier management of aircrafts"

Miinukset: "OLD OLD plane with hard seats and tiny screens"

Miinukset: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"

Plussat: "Price"
Miinukset: "Klm flight has very congested seating Getting information about eticket was pain"

Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."

Plussat: "Excellent service, excellent food."

Miinukset: "Hi, Pliz sort out the menu,the food was rubbish."

Plussat: "Love the Airbus, roomy."
Miinukset: "Better entertainment movies, food are boring."

Miinukset: "Free snack and tea and coffee"

Plussat: "Absolutely nothing."
Miinukset: "Swat comfort. Boarding. Crew warmth (at least pretend you don’t hate your job)."

Plussat: "The service in the Business Class section on British Airways was phenomenal"

Plussat: "Comfortable sits"

Miinukset: "We cancelled this trip months ago, and I didn't book it through Kayak. I don't understand why I've been getting these communications!"

Miinukset: "Despite a 5 hour layover for our connection, one of our checked bags was left in London by British Airlines. Other bags made it. Makes no sense."

Plussat: "Timing was excellent"

Miinukset: "Luggage arrived 2 days late."

Plussat: "Plane was much more comfortable than the old AA plane we flew to Lisbon. Crew was excellent. First meal was good. I was in window seat, and enjoyed the side bin with also gave armrest space."
Miinukset: "Second meal of "hot pocket" type of thing was poor. Plan took off late due to security checks"

Plussat: "The Heathrow terminal, Amazing. Why does everyone in window seats keep all the window shades closed -- throughout the entire flight? It was daylight and beautiful outside. Are they all vampires? Why did my overhead light shine on the seat next to mine? Never mind... the flight was fine. Nothing to shout about, except for what I wrote in the next "What I didn't like" box...."
Miinukset: "I was assigned a window seat. I asked an agent if I could get an isle seat because I am a little claustrophobic. She said yes, and gave me 24D. Great, but I was annoyed and upset that she did not warn me that it was a front seat, with now place to put my personal bag. The wife of the guy next to me was 10 seats away, so I found an isle seat at the back of the aircraft and moved, so she could be with her husband. It all worked out okay, but the agent should have been more informative and have offered the option of that rear seat. It's not nice to be sneaky."

Plussat: "Love your airline nothing"

Plussat: "The flight crew was amazing. The entertainment system was great"
Miinukset: "Landed almost an hour late. Food was HORRIBLE. worst pasta of my life. The crew while kind, we busy chatting in the galley most of the flight. Never came around (besides the initial drink cart and the meal) to offer water or check on passengers. They forced me to close the window while we were flying and I bought a window seat so i could look out. The boarding process was very slow and disembarking took ages. Problems with loading the baggage led to an issue at baggage claim where they were stuck."

Plussat: "Entertainment was adequate."
Miinukset: "The plane was freezing for 11 hours. Flight attendant said it would be adjusted but it never was. We were against a wall and seats did not recline. Very little room."

Miinukset: "Plane was cold and dirty."

Miinukset: "I purchased a business class seat, fully paid six months in advance. There was a last minute change in the type of aircraft, I was downgraded to economy plus. BA never tried to contact me in advance or gilve me any other options. It was a nasty surprise but I had no other choice."

Plussat: "Absolutely nothing - and this was Club Europe"
Miinukset: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."

Plussat: "comfort is really good the seats are big"
Miinukset: "nothing"

Plussat: "The on board service was good"
Miinukset: "The check in service wasn't gd; staff not very helpful"

Plussat: "Very little."
Miinukset: "Awful (typically BA) configuration im Club World on a 787 - cramped, inadequate storage, just lacking essential comfort for a supposed premium class. Food: seriously, I've had better in student cafes. Just stop it BA - its like some kind of prison food. Entertainment: meh. Small selection of new release movies. Crew: with the exception of one - just one from a complement of 15 odd - of the crew, the rest were a surly, inhospitable miserable bunch. If you hate your job don't take it out on customers - especially in a service industry."

Plussat: "Great crew!"
Miinukset: "Late catering delayed flight. Fix ground services."

Miinukset: "It is difficult to get in and out of chair. I wish the chair handle would be moved up . Every time I needed to go to bathroom , I hurt myself."

Miinukset: "A couple of mishaps by the crew with no acknowledgement. One of the flight attendants dropped an empty soda can on the floor which was dropped on my toes (I had taken my shoes off) and picked it up with no acknowledgement or apology, even after I screamed out of pain. I was speechless that I didn't even object. In another incident, when asked for food option, I chose chicken vs pasta. When opened my hot plate after 2-3 minutes, I found out I had tofu in front of me. I called the flight attendant and they came over, acknowledged I had the wrong food just to inform me they were out of chicken at that point. If you make a mistake, please offer something in return to make the experience somewhat better."

Plussat: "A direct flight from SD to London."
Miinukset: "I have been using this direct flight since they restarted the route a few years ago. Standards seem to be slipping. For this flight we were not offered champagne at the beginning of the flight and the meal and "breakfast" were very meager, with small portions."

Plussat: "smooth flight"
Miinukset: "no dairy free food options"

Plussat: "I loved the side compartment next to my seat in the upper deck of the airbus. This was an amazing airplane to fly in and I hope someday to afford the opportunity to experience First class. The cabin crew was very attentive and our attendant, in particular, was helpful. He made sure that we had our special meal and the whole staff was very attentive."

Miinukset: "I didn't like the no wifi on the planes and that you couldn't upgrade at the gate like you can with many other airlines."

Plussat: "The crew and entertainment was great on this flight! Other than that, it is kind of hard to find positives."
Miinukset: "We were delayed by 30 minutes for whatever reason and then we were trapped in the air for 11 hours in tiny seats. The seat wasn't very comfortable and I didn't have much room to sit and for my legs. I had a stupid box under the seat in front of me with airplane stuff in it I guess, so that took up some room under the seat in front of me. I had my legs stretched in the aisle most of the flight. The food wasn't great, but what airline food is good? I was really expecting this aircraft to be like the Dream Liner, but overall it was just a big tin can in the sky."

Miinukset: "Staff where very rude. I asked if me and my partner could move as the person in front had there seat back therefore my knees got damaged and grazed they simply said we can't move you and left I asked a number of times I was ignored"

Plussat: "In flight entertainment, food and everyone was great!"
Miinukset: "No issues"

Plussat: "Good see selection for food and entertainment. Chicken curry was tasty. Staff were friendly and helpful."
Miinukset: "Not enough leg room or reclining space for such a long flight. Viewing screens are too close to face for comfort... especially for people with older eyes. Focal distance is farther away."

Miinukset: "Please fix the boarding process."

Plussat: "Able to get a flight next day. However, I paid to reserve seats, and did not get offered a reimbursement!"
Miinukset: "No food or snacks offered."

Plussat: "Quick trip"
Miinukset: "No movies"

Plussat: "Polite and friendly crew, comfortable seat and plane."

Plussat: "Landed ahead of schedule"
Miinukset: "Baggage did not arrive as was not put on flight at San Jose despite checking it in 2.5 hours before flight"

Plussat: "The flight crew worked really hard on this flight and it seemed like they had very few breaks or down time. The entertainment was great, it made my flight seem shorter than it really was."

Miinukset: "It never happened as I was rerouted through Dallas/Fort Worth"

Plussat: "Great service and good food."
Miinukset: "About 100 people didn't make the flight!"

Plussat: "Great staff and actually comfortable :)"
Miinukset: "Everything was great"

Plussat: "Great movie selection! Really good...."
Miinukset: "I'm 5.10 so seats are much worse for me because of long legs! Especially on a long flight :("

Plussat: "I loved everything about the trip. From the aircraft to the crew. Jaime (flight attendant) became like a friend on that trip. I will use British Airways for every flight to Europe going forward."

Plussat: "Comfortable seats and good service"
Miinukset: "No USB port"

Plussat: "Across to entertainment helped pass the time"
Miinukset: "On an 11 + hour flight it's extremely difficult if not impossible to get any sleep when you can barely move your seat back. Try removing some seats ...yes, I know impossible"

Plussat: "The food was good, but BA charged for even a soda."
Miinukset: "Paying for even a basic beverage. Really?"

Plussat: "Food was decent as was entertainment. Pretty new aircraft and lavatories were clean throughout flight."
Miinukset: "Crew was ignorant yet again, seats had poor legroom blocked my media box."

Plussat: "seating was comfortable with plenty of leg room boarding was quick"
Miinukset: "got questioned about my FF status when it is in my profile host crew ignored my request for more ice in the scotch on rocks for a $200 flight chips peanuts for 2.5 hours is not acceptable host crew attitude is we are going to do our absolute basic head rest was lose and thus useless"

Miinukset: "Could not check in online"

Plussat: "On time and nice."