Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Finnair says its operated by american airlines and american says its operated by Finnair, so they’ll decided to give me ZERO answers to all my needs. Shockingly poor service in every sense
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Good flight, but no in-air entertainment and no charging.
Food could have been better and second meal pretty bad.
The plane was clean and comfortable. The crew were very pleasant. The food was the best plane food I’ve ever had.
Lots of gate change 15 mins before boarding
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
We arrived early to our destination which was nice. I didn’t like how I was pushed to a British airlines flight and how they were going to charge me for my bag last minute. It held up the line and wasted time. I should know in advance if I need to pay for a bag.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Unfortunately I had a really bad experience with the person ( women ) who checked my passport. Extremely rude and unprofessional.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
We thought that we needed to be at the airport 3 hours early because we were returning to the US. It turns out that since we were flying to Helsinki first we only needed to be there 2 hours in advance. Check-in in Stockholm was confusing b
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Friendly and professional crew
IM STILL WAITING FOR MY REIMBERSTMENT OF MONEY FOR TICKETS
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Good food and snacks available. Could use more leg room Could use newer movies for entertainment
Miinukset: "The food was not as usual."
Plussat: "Easy boarding, entertainment"
Miinukset: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Plussat: "Crew are the best!"
Plussat: "The crew was astounding"
Plussat: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Miinukset: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Plussat: "Cops is always a good reason to flight"
Miinukset: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Miinukset: "Seats were too close together."
Plussat: "Crew memebers"
Miinukset: "Nothing"
Miinukset: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Plussat: "It was very comfortable and pleasant."
Miinukset: "Could be a little better the service, the dinner was late"
Plussat: "The crew was very friendly."
Miinukset: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Plussat: "All went right namely the seats but the luggage condition is the worst"
Miinukset: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Plussat: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Plussat: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Plussat: "Everything was great"
Miinukset: "N/A"
Plussat: "The transfer times were excellent"
Plussat: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Miinukset: "Nothing"
Miinukset: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Miinukset: "They lost my luggage :("
Plussat: "The crew was very careful"
Miinukset: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Plussat: "Good selection of movies"
Miinukset: "Not much legroom."
Plussat: "Not much but the staff"
Miinukset: "No room, boarding was slow, zero bag or legroom"
Plussat: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Miinukset: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Plussat: "Nothing"
Miinukset: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Plussat: "I like traveling with AirFrance in general."
Miinukset: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Plussat: "The noise-canceling headset is good."
Miinukset: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Plussat: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Plussat: "Super fast boarding and smooth takeoff"
Plussat: "Speed, courtesy of the flight attendants"
Miinukset: "Landing was a bit rough, understandable due to the weather."
Plussat: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Plussat: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Miinukset: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Miinukset: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Plussat: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Miinukset: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Plussat: "Free drinks and snack!"
Miinukset: "Nothing"
Plussat: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Plussat: "The fast boarding."
Miinukset: "The long wait without the air conditioning until our slot in the takeoff list became available."
Plussat: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."
Plussat: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Miinukset: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
Plussat: "Same as above, the crew was very friendly and the food was great."
Miinukset: "Seating was cramped and uncomfortable for a tall person."
Plussat: "No complain about Air France. The service and food are very good. Enjoy it."
Miinukset: "Our return flight is Milan--CDG--SFO. The transfer time at CDG is 1 hour. The line at CDG is incredibly long. We barely made it. IMPOSSIBLE for tax return. Very bad flight connection experience."
Plussat: "Clean plane, efficient crew, food OK. Boarding was organized"
Miinukset: "No entertainment and no power plug to charge devices."
Plussat: "Professional and helpful crew."
Miinukset: "Food - two meals, one "hot pocket" item in each. Was not good. Noise level in the back of the plane from engines, very loud. Difficult to hear with headphones, volume very very high. Tray table was difficult to latch, recline feature of seat did not hold in place, bounced."
Plussat: "should let first board passenger in rear rows and not everybody together."
Plussat: "should let first board passenger in rear rows and not everybody together."
Plussat: "Due to delay in flight of amost 2 hrs, the in flight staff was kind enough to offer drinks and snacks while the passengers were waiting in the plane."
Miinukset: "Terrible communication by the staff on the cause of delay. Also once we landed in Paris, the ground staff was not aware whether all the luggage has landed or not."
Long security lines at Stockholm airport. Completely full flight, we were at back of plane
nice quiet seat on last row.
Finnair and the country of Finland are vegan friendly! My daughter enjoyed her meals! Thank you
Plussat: "nothing"
Miinukset: "everything"
Plussat: "Crew"
Miinukset: "American airlines connections were terrible"
Plussat: "The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up."
Miinukset: "We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead."
Plussat: "It is very disappointing that the I have been charged for my luggage. I have been allowed one peace suitcase from London to Stockholm. I was allowed from London but on return British Airways check in staff charge me unlawfully."
Plussat: "Everything about flight"
Miinukset: "Ticket price will be better if you make it little bit cheapper"
Plussat: "Absolutely nothing."
Miinukset: "Swat comfort. Boarding. Crew warmth (at least pretend you don’t hate your job)."
Plussat: "Everything went smoothly and I was very pleased with flight experience from beginning to end"
Miinukset: "It’s hard to get used to not having seat-back entertainment when you’ve had it the rest of the trip!"
Plussat: "Comfortable seats, good staff."
Plussat: "Comfortable sits"
Miinukset: "We cancelled this trip months ago, and I didn't book it through Kayak. I don't understand why I've been getting these communications!"
Plussat: "Timing was excellent"
Plussat: "Boarding was fast! Typical short flight."
Miinukset: "Not even a glass of tap water was offered complimentary."
Plussat: "Meal was delicious"
Miinukset: "Flight delayed by rain - normal. Very little communication. Old plane with antiquated technology. Flight was extremely warm."
Plussat: "Food was better than I thought it was going to be (not that I have enormous expectations for airline food, but it was quite good)."
Miinukset: "Economy class is cramped, and it was a packed flight. Obviously, this is not a BA-only issue. It may have been me in my dehydrated state, but the cabin was also quite a bit warm."
Plussat: "Employees. The food was good too compared to the BA I took from Chicago to FCO."
Miinukset: "Nothing"
Plussat: "Leg room was decent enough."
Miinukset: "I’m stuck on a plane for hours. Don’t abuse this by trying to charge me for food and drinks. Especially when I can’t bring my own drinks unless bought at extortionate airport prices."
Miinukset: "Plane was cold and dirty."
Plussat: "Absolutely nothing - and this was Club Europe"
Miinukset: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."
Miinukset: "no free food in a 2h flight??!! thia is a low xoat airline standard!!"
Miinukset: "Received a text telling me the flight was cancelled. Had no"
Miinukset: "Too much of time at security check in London. We almost missed our flight"
Plussat: "Everything was dealt-with efficiently. Very friendly staff. I didn’t want to have to make that journey but it was as comfortable as it could be."
Miinukset: "Nothing could have been better."
Plussat: "comfort is really good the seats are big"
Miinukset: "nothing"
Plussat: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"
Plussat: "The on board service was good"
Miinukset: "The check in service wasn't gd; staff not very helpful"
Miinukset: "Got sick with the food I had on flight from Del to London and was puking through my next flight from Lon to Van"
Plussat: "Food and entertainment selections were very nice"
Miinukset: "The passenger behind me constantly moving and pushing against my seat"
Miinukset: "You had to pay for everything and I do mean everything. Even a glass of water. There were no glasses unless you paid for a bottle. If I have a choice I won’t be flying British Airways again."
Plussat: "Flight crew"
Miinukset: "Seat uncomfortable and hard to recline. Headphones only worked in left ear. Breakfast snack a joke."
Plussat: "Able to get a flight next day. However, I paid to reserve seats, and did not get offered a reimbursement!"
Miinukset: "No food or snacks offered."
Plussat: "Quick trip"
Miinukset: "No movies"
Plussat: "Polite and friendly crew, comfortable seat and plane."
Plussat: "My flight was changed at airport"
Miinukset: "Barely made flight-- no help offered"
Plussat: "Luggage delayed."
Plussat: "All great"
Miinukset: "I liked everything"
Plussat: "Flight crew is the most helpful and genuine I've experienced of all carriers. I've had bad experiences with Lufthansa, United, American, and Delta. Everything we asked of BA was taken care of quickly and they truly seemed to care more. They are especially attentive to children. The A320 storage space overhead is huge and seemed to have room to spare with a fully booked flight."
Miinukset: "Seats are so uncomfortable for people 6 foot tall and above. Why can't they make a seat that adjusts for taller people."
Plussat: "Nice crew"
Miinukset: "A few peoples televisions, including my own, just stopped working midway through the flight. The crew didn't offer us much to drink (like they didn't walk around offering water enough). Also paid extra for seating which we did not get the seats I paid for pretty sure."
Miinukset: "Our flight was delayed in London 3 hours while we already boarded due to a dent on a door and need of repair. B/c of this missed connecting flight in LA and your airline did not replace us with a new flight or accommodation. Had to pay for own accommodation over night and new flight thru different airline NEXT morning."
Plussat: "Comfortable seats and good service"
Miinukset: "No USB port"
Plussat: "Great service from the whole crew"
Plussat: "The food was good, but BA charged for even a soda."
Miinukset: "Paying for even a basic beverage. Really?"
Plussat: "Great flight staff and meals for coach were excellent. The attendants were so nice and responsive"
Plussat: "seating was comfortable with plenty of leg room boarding was quick"
Miinukset: "got questioned about my FF status when it is in my profile host crew ignored my request for more ice in the scotch on rocks for a $200 flight chips peanuts for 2.5 hours is not acceptable host crew attitude is we are going to do our absolute basic head rest was lose and thus useless"
Miinukset: "Flight landed late and I had to catch another flight what was supposed to be a 13 hour trip turned into almost 24 hours. Very uncomftorable seating."
Plussat: "I liked the extra compartment and arm rest by the window seat."
Miinukset: "The crew wasn't too observant. I had my blinker button on for 40 minutes because I realized I was never given a headphone to watch tv. As I patiently waited, I saw the flight attendants in the back doing nothing but chatting. So I tried clicking again in hopes they would head and come to assist me. But nothing. So I had to hail one over for headphones. They also kept the curtains open the entire flight even though people were trying to sleep. I had to put a jacket over my face to block the light and so did the person sitting next to me."