Plussat: "food is really bad, people are not taking social distancing seriously"
Miinukset: "Person being me wouldn’t allow me To recline my chair and flight attendant didn’t do anyThing about it."
Plussat: "Very friendly crew Decent food Excellent airport"
Miinukset: "List friendly check in process At the check-in counter, he falsely claimed that he couldn’t accommodate a husband and wife together. I’m sure they could’ve Done better"
Plussat: "Crew was amazing!"
Plussat: "Smooth service"
Miinukset: "The dessert. Change it from always service mousse"
Plussat: "Kaptan Pilot and crew we’re excellent"
Miinukset: "Seats are uncomfortable. Too narrow."
Miinukset: "The temperature on board was extremely hot! Add this to body odor and you get a terrible flight."
Plussat: "Excellent food and service.Very comfortable flight.Crew was great."
Miinukset: "Check in staff not so friendly but process was OK"
Plussat: "THE CREW WAS VERY EFFICIENT AND COURTEOUS, EXCELLENT ENTERTAINMENT."
Miinukset: "RAN OUT OF MAIN DISH (ATLEAST ONE)"
Plussat: "Everything ok."
Plussat: "Food and entertainment were particularly excellent. Seats were comfortable. No complaints once on board."
Miinukset: "The flight was delayed without any real indication as to why it was being delayed."
Miinukset: "The plane was too hot"
Plussat: "Food & entertainment"
Miinukset: "Boarding, narrow seats for a 7 hours flight & lost baggage"
Plussat: "Good entertainment, movies ,etc... Helpful crew"
Miinukset: "Very long lines and delayed boarding"
Plussat: "Food was quite good for an airline."
Miinukset: "The cabin was hot, couldn't sleep, no air vents."
Plussat: "Food, service and free movies and amenities was like old times."
Miinukset: "In both 10 hour trips to and from US to Turkey my seats were broken and didn’t recline, which made for an uncomfortable trip."
Miinukset: "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"
Plussat: "Excellent service. Food and other amenities were excellent"
Plussat: "Overall the plane was very comfortable."
Miinukset: "Waited on the plane to takeoff for an extra hour without explanation."
Miinukset: "They lost one of our bags."
Plussat: "Staff was nice and the food was good"
Miinukset: "We were 2 hours late taking off with no communications. The seats aren't strongly comfortable either"
Plussat: "Entertainment is good, many movies and games for kids."
Miinukset: "Flight attendants are rude and food was terrible! No menu and no selection to choose."
Plussat: "Very organized and efficient."
Plussat: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Miinukset: "The lateness of flights"
Plussat: "The food, the flight attendants were friendly."
Miinukset: "No complaints"
Miinukset: "Flight canceled"
Plussat: "Never again shame Missed connexion in Istanbul no service awful and lack of respect no more such a disaster no Thanx 3rd and last time"
Plussat: "The crew was nice They handled the delay well so we didn't missed our connection afterall"
Miinukset: "1. We had to wait 2 hours in the plane 2. there is no way to use the monitors (not a personal monitor)."
Plussat: "The movies and good coffee"
Miinukset: "They ruined my bags. The crew moved slow. They spoke little english and they weren't that interested in the quality of my experience."
Plussat: "Friendly crew."
Miinukset: "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."
Plussat: "The service and entertainment!"
Plussat: "Crew was friendly and a pretty decent meal was served."
Miinukset: "The other passengers. :) Turkish was great, but the plane was only equipped with 90's in-seat entertainment."
Plussat: "Good food. Flight was on time."
Miinukset: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Plussat: "Newer plane"
Miinukset: "Horrible boarding process. Unorganized- mayhem!!"
Plussat: "Turkish Airlines has some of the best amenities of any airline: great meals (and often), clean planes, plus two free checked bags for flights between Middle East and USA."
Miinukset: "The plane was overbooked with MANY seats having been doubly assigned. After more than half an hour we were given a new seat assignment (in first class! Business class had already been filled with other double bookings!). They did their best to accommodate everyone though and the remainder of the flight was very pleasant."
Plussat: "The food was delicious. I have never had better airplane food. The movies were super new and interesting. I did not have time in the 11 hours of flying to watch all the movies I wanted to. The flight was also incredibly smooth."
Miinukset: "There were a few small things that could have been better (Which I'll mention), but the worst thing about the flight was the airport. Ataturk Airport is a mess. After the attempted coup, they really upped security, forcing all international flights to go through a second security screening after transferring from another airport. It's understandable but the line moved at a molasses-like speed when I had only 25 minutes to make my connecting flight. The security personnel were rude, as well. Also, when I went to make my connecting gate in Cairo, there was no one at the gate after the required boarding time (Because security had held us up), forcing some of us to board the plane without having anyone to show us onto the plane (Very scary). The flight boarding was chaotic, and no announcements were made about what we were supposed to do. Besides the lack of boarding gates, the only other serious complaint I had against Turkish Airlines (Because it really was great overall) was that the pilots and flight attendants were very hard to understand. I have taught ESL for the past 5 years, and I still had a hard time as an American understanding their English. Also, they frequently didn't understand or misunderstood questions that I would ask them. I've never had a hard time understanding flight attendants on an international flight, but I only understood about 20% of what anyone said over the loud speaker in the plane. And it's nice to be able to understand when the pilot says, "We are experiencing some turbulence and would like everyone to buckle their seatbelts until it passes." Two small things remain: 1. The bathroom trash cans were full on every flight (A small thing but makes everything feel "trashy"). 2. The flight attendants seemed unhappy, and they definitely seemed unhappy to be serving us. I can only assume they are that way because they aren't treated particularly well by their bosses."
Plussat: "The seats were comfortable and service was great. They have entertainment options, and working plugs so I could charge my laptop (I often end up with one that doesn't work on other airlines). Would definitely fly Turkish again."
Miinukset: "I requested vegetarian meals, and they were all vegan. Not a big problem, but would have liked some butter for my dinner roll."
Plussat: "I have been flying with Turkish Airline for over 24 years. And they are the best ever. If they have flights to my destination I sure fly with them."
Plussat: "Crew was nice and friendly."
Miinukset: "Food was not very good."
Plussat: "Free food, free check in baggage, free drinks, great and courteous service. Plus the plane arrived a head of time."
Miinukset: "Seating could of been roomier."
Plussat: "Again, service was awesome business class cabin temperature should be lowered as it was hot."
Plussat: "The entertainment part."
Miinukset: "It wasn't comfortable. They never give you a gate number in your ticket and I had to go and ask for it many times.No Internet, you had to pay to get access, why should I when you pay a lot of money for your ticket. Food choices sucked because they said sorry we only have one item from the menu...really? You are making me eat something that I don't want to eat.."
Miinukset: "Rude stewardess"
Plussat: "Economy class seats were comfortable and had more recline than most airlines."
Miinukset: "I didn't understand why it took us so long to board and take off. The weather was fine; no explanation was offered for our 90-minute delay in takeoff. This delay caused me and many others to miss connections in Istanbul. Also, the transfer process in Istanbul was very confusing; I was given wrong directions and waited twice in the wrong place before I found the right line to wait in."
Plussat: "The comfort level was good. I liked the meal in economy and I was able to watch a new movie."
Miinukset: "The flight left late from Marseille, further diminishing the 4.5 hours I had to catch a flight on another carrier. The flight circled the destination and was then diverted to the second Istanbul airport, where we refueled and waited for another hour. People from the back of the plane rushed to the front of the plane while we were still taxiing on the runway at Ataturk, all to get to the front of the line. The crew was passive the entire time. Upon exiting we were herded onto busses (thus taking away the supposed advantage of those rushing the front). When finally in the terminal, I had to go through customs, purchasing a visa (for a country I did not want to visit at the time), and reclaim checked bags. I proceeded to the other carrier's counter, to be informed that the gate for my flight onward was closed. As the ticket was "promotional" I lost that ticket and had to purchase another - on Turkish! Also had to spend a night in a Turkish hotel, also on my dime."
Plussat: "food was perfect. Staff on board wear good."
Miinukset: "checking in at Beirut Int. Airport as a first image for the turkish airline was fair. the lady on the counter wasn't friendly and responsive to my simple question concerning the seat. entertainment TOUCH mode of the screen wasn't working properly."
Miinukset: "The flight TK 119 (Khi - Istanbul) reached Istanbul late by half an hour. The layover at Istanbul was 1 hr 25 m. The distance to reach Gate 504 was terribly long. I had to run all that long distance to reach gate. After passing thru security checks, etc. I was completely exhausted. All that trouble to be dropped from plane on the runway and then using bus to reach terminal building and vice versa for the onward flight TK 33, was a terrible experience. The layover time and the lengthy and tiring procedure need immediate revision and rectification. Instead of comfort, passengers get high blood pressure and exhaustion. Very troublesome experience."
Baggage drop Tukholmassa oli vaikeaa löytää. Terminaali 5 on sekava remontin takia, siksi ohjeistus/kyltitys pitäisi selkeyttää. Lyhyellä lennolla on typerää tarjoilla mitään. Finnairin mustikkamehuinnostus on outo: se on roiskuessaan tahraavaa nestettä, jonka jakaminen ahtaasti istuville matkustajille on täysin turhaa. Vesi riittää, jos sitä on erikseen tarjottava 45 minuutin matkalla.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
Plussat: "Crew was great. Flight was clean."
Miinukset: "I ordered vegan meals and only one of the meals were vegan. Someone had forgotten to bring the second meal for me on the plane."
Miinukset: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"
Miinukset: "Helpful flight attendant, kind check in attendant"
Plussat: "To reach the goal."
Miinukset: "Food. Time."
Plussat: "Competent crew"
Miinukset: "Flight was badly delayed."
Plussat: "Easy, efficient"
Miinukset: "Entertainment, food, comfort"
Plussat: "No problems. I was satisfied"
Plussat: "Check in at the airport gate was handled professionally."
Miinukset: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Miinukset: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Plussat: "Crew and food were amazing!"
Miinukset: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Plussat: "The food was great and the staff were excellent."
Miinukset: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Plussat: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Miinukset: "No food or even water"
Plussat: "The water bottles, pillow, and earbuds were on the seats."
Miinukset: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."
Plussat: "Aisle seat"
Miinukset: "Nothing was complimentary"
Plussat: "Comfortable flight, pilot was very clear and gave good information throughout the flight. Boarding was slow to begin but wasn't annoying. Good magazine with good articles."
Miinukset: "Cabin crew member was yelling on the phone to another crew member at the gate at a mistake they made. It was very uncomfortable, only could hear it as we were walking past on flight to our seats, not super disruptive but still weird."
Miinukset: "Only one free soda. Beer and wine for a fee."
Plussat: "On time flight"
Miinukset: "I had requested an aisle seat and on both flights to and from Stockholm and Chicago had to sit on the very last row in the middle seat between 2 people who seemed to exceed the "weight allowance" that seem so important now when you flight unless you spend a lot a money on the ticket and it then becomes irrelevant !!"
Plussat: "Crew were pleasant."
Miinukset: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Plussat: "Entertainment options"
Miinukset: "Super hot throughout flight. Had a 9 hour layover and the flight arrived after the gates closed so the only options for 12am-5am were wooden benches in random sketchy areas. Had to wait in line to wait to get in line to finally board the plane The food was two rolls ups three hours apart"
Plussat: "Good flight."
Plussat: "Comfortable seats and attentive crew!"
Miinukset: "Old movies not up to date."
Plussat: "In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient."
Miinukset: "As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier."
Plussat: "The flight crews were great. The entertainment on the long flight was good. The food was abundant."
Miinukset: "While in Stockholm we had a flight delay and multiple gate changes. The lack of communication was frustrating. The food was too spicy for my taste as well as my 2 yr olds. No options were offered on the menu."
Plussat: "Went to help desk in Stockholm on arrival to change seats. Earlier flight with better seats at no additional charge was offered and taken. Easy boarding and nice short hop to Oslo."
Plussat: "Easy kiosk check in, baggage drop off, good service."
Miinukset: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."
Miinukset: "Crew was rude. The bathrooms became disgusting halfway thru the foight w no toilet paper. For 6 hours we were down to one bathroom in coach. Unacceptable. My daughter never got her final meal and the flight attendant was rude when I asked her about it and never returned w food. Never fly SAS"
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Miinukset: "The seat next to me was open and they moved someone over next to me."
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Plussat: "Smooth flight with friendly crew"
Miinukset: "Small plane"
Miinukset: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."
Plussat: "The plane was full and coming out of a very busy airport but the crew managed to make a good and stress-free atmosphere"
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Miinukset: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Plussat: "Quick flight easy on and off."
Plussat: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."
Plussat: "Wheel chair service excellent."
Miinukset: "No wet wipes on the food trays !"
Plussat: "Space between rows of seats was excellent"
Miinukset: "No options in menu. No free wine, beer and other spirits."
Plussat: "Everyone was friendly and helpful."
Miinukset: "Would have liked more options for Movies."
Plussat: "Everything was good"
Miinukset: "Everything was good"
Miinukset: "Not much talk from captain about local weather and time."
Plussat: "The plane was new, great seats and staff"
Miinukset: "Delayed flights, microphone is too fuzzy, hard to understand. Also why couldn't we get 2 or more sodas.. Crazy! The Asian airlines beat you! Very expensive stuff like a small red bottle of wine was like almost $15! Nuts... Very disappointed.. It should be free for the money we pay! Also staff just let people leave their windows open which was crazy coz most passengers are tired from other trips and of course in Europe you can hardly see anyone letting the elderly and children have any first priority boarding or let alone line up. I had my disabled husband and a young active little grandchild... Cathay Pacific, PAL,KAL, CAL are great about priority boarding for the elderly and children. Its sad your company do not have compassion or empathy for families with little children and the elderly population.. They really suffer!"
Plussat: "I wish there were more snacks during flight."
Plussat: "One of the best we've experienced--very comfortable very spacious seats , The crew is very attentive and accommodating. We were fed three times and was offered beverages frequently."
Plussat: "Was upgraded to business class"
Miinukset: "Flight delayed because of "equipment change" bags lost.... No method to track(!!!!) total nightmare"
Miinukset: "The food was not as usual."
Plussat: "Seats ok. Crew is super. Drinks offered"
Miinukset: "Nothing, AF rocks"
Plussat: "Easy boarding, entertainment"
Miinukset: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Plussat: "Crew are the best!"
Plussat: "The crew was astounding"
Plussat: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Miinukset: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Miinukset: "Seats were too close together."
Plussat: "Crew memebers"
Plussat: "Crew was attentive. Timings were spot on."
Miinukset: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Plussat: "It was very comfortable and pleasant."
Miinukset: "Could be a little better the service, the dinner was late"
Plussat: "The crew was very friendly."
Miinukset: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Plussat: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Plussat: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Miinukset: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Plussat: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Plussat: "Everything was great"
Miinukset: "Better in flight entertainment"
Plussat: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Miinukset: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Miinukset: "They lost my luggage :("
Plussat: "The crew was very careful"
Plussat: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Miinukset: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Plussat: "Everything. crew friendly and food/drinks the best"
Miinukset: "Nothing...all was wonderful"
Plussat: "Good selection of movies"
Miinukset: "Not much legroom."
Plussat: "Not much but the staff"
Miinukset: "No room, boarding was slow, zero bag or legroom"
Miinukset: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Plussat: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Plussat: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Miinukset: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Miinukset: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Plussat: "Food has improved a lot on business class. Meals are more creative."
Miinukset: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Miinukset: "Please see comments above about this flight."
Plussat: "La entrada"
Miinukset: "El resto de cosas"
Plussat: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Plussat: "Super fast boarding and smooth takeoff"
Plussat: "Friendly staff"
Miinukset: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Plussat: "Got pillow, blanket, headphone and eye cover"
Miinukset: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Plussat: "Crew very professional and nice food Boarding process well organized"
Miinukset: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Plussat: "All of the crew were friendly and the flight was on time."
Miinukset: "No problems"
Plussat: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Plussat: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Miinukset: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Plussat: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Miinukset: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Plussat: "The boarding process was smooth and the crew friendly. Flight ran on time."
Miinukset: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Miinukset: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Plussat: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Miinukset: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Plussat: "Free drinks and snack!"
Plussat: "The fast boarding."
Miinukset: "The long wait without the air conditioning until our slot in the takeoff list became available."
Plussat: "No complain about Air France. The service and food are very good. Enjoy it."
Miinukset: "Our return flight is Milan--CDG--SFO. The transfer time at CDG is 1 hour. The line at CDG is incredibly long. We barely made it. IMPOSSIBLE for tax return. Very bad flight connection experience."
Plussat: "Clean plane, efficient crew, food OK. Boarding was organized"
Miinukset: "No entertainment and no power plug to charge devices."
Plussat: "Friendly crew, this is just a shuttle service. Not much to write about"
Miinukset: "They wouldn't fill my water bottle, gave me two plastic cups instead...."
Plussat: "Left early, arrived early."
Miinukset: "Get rid of M&S and go back to including a G&T with the ticket."
Plussat: "The crew was really good"
Miinukset: "Perhaps seats just a bit more confortable. Overall a very good airline"
Plussat: "It is very disappointing that the I have been charged for my luggage. I have been allowed one peace suitcase from London to Stockholm. I was allowed from London but on return British Airways check in staff charge me unlawfully."
Miinukset: "British Airways did not correctly issue ticket to American Airlines and we have to wait another day before departure. Resulted in my loss of monies on various reservations"
Plussat: "Everything about flight"
Miinukset: "Ticket price will be better if you make it little bit cheapper"
Plussat: "Great crew and service"
Miinukset: "It would be convenient to have phone chargers"
Plussat: "Absolutely nothing."
Miinukset: "Swat comfort. Boarding. Crew warmth (at least pretend you don’t hate your job)."
Miinukset: "The people handling the boarding were rude and inefficient. Not a way to staty an 11 hour flight."
Miinukset: "Departure time"
Plussat: "Comfortable seats, good staff."
Plussat: "Comfortable sits"
Miinukset: "We cancelled this trip months ago, and I didn't book it through Kayak. I don't understand why I've been getting these communications!"
Plussat: "The plane got from a to b safely"
Miinukset: "The food was dreadful. Both the gluten free and regular meals. Tasteless and unimaginative. Very dodgy landing. The time of arrival given by the airline prior to flying did not take into account the fact that the clocks went back. So our pickup was delayed. Not good at 4 am"
Plussat: "Timing was excellent"
Plussat: "Gave me a bagel before landing."
Miinukset: "Boarding process was disorganized, no one helping adjust suitcases to maximize space (one guitar laid on its back instead of standing on its side took an entire bin instead of half), the flight attendant woke me up to lift my seat back because the person behind me wanted to eat. Their flawed design is not my problem."
Plussat: "Good air flow, roomy seats and friendly staff"
Miinukset: "Didn’t serve any free drinks- water coffee only came by with a cart to pay for drinks."
Plussat: "Boarding was fast! Typical short flight."
Miinukset: "Not even a glass of tap water was offered complimentary."
Miinukset: "There was a very large group of teenagers that were very loud the entire flight and disrespectful to crew and other passengers"
Plussat: "Leg room was decent enough."
Miinukset: "I’m stuck on a plane for hours. Don’t abuse this by trying to charge me for food and drinks. Especially when I can’t bring my own drinks unless bought at extortionate airport prices."
Plussat: "Food was great. Sleeper amazing- I was asleep for at least 4 hours"
Miinukset: "Plane was cold and dirty."
Plussat: "Respectful and kind crew. Dressed well Love that they are still wearing a hat!"
Plussat: "Absolutely nothing - and this was Club Europe"
Miinukset: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."
Miinukset: "Received a text telling me the flight was cancelled. Had no"
Plussat: "It was a pleasant and smooth ride. The crew was friendly and responsible"
Miinukset: "There was only food and drink for purchase, no complimentary water etc. It was short trip and no problem for me"
Plussat: "comfort is really good the seats are big"
Plussat: "The on board service was good"
Miinukset: "The check in service wasn't gd; staff not very helpful"
Miinukset: "2hours delay"
Plussat: "Surprisingly comfortable seats for economy"
Miinukset: "Again rude personnel. Paying for water after flying over 9hrs from USA was not cool."
Plussat: "the pre-boarding for families with kids was nice, the staff were helpful during the flight"
Miinukset: "The flight home to DC was fine. The flight going to London from DCA was horrible.The deserts on the kids meals had mold on them. My daughter was vomiting as a result of the food. It ate into our trip which was hard for us as we were visiting my grandmother who is not well. We contacted the airline about it and their proposed compensation was not what we were expecting. Honestly we plan to make an annual trip but based on our experiences with this trip maybe we'll choose a different airline."
Plussat: "The crew were friendly, helpful and professional."
Miinukset: "Those headrests need an upgrade in economy!"
Plussat: "Nice legroom in world plus."
Miinukset: "Wish there was live TV for sports."
Plussat: "Deserts were really good"
Miinukset: "Would be great to have Healthier snacks inbetween the meals"
Plussat: "No complaints about the flight. It was so short that we didn't even have time to get a drink or snack. Quite a bit of turbulence but I think that might be typical."
Plussat: "Crew was nice. First time ever that a stewardess removed my vegiterian tray early while others are eating so I can move in my seat"
Miinukset: "I was frustrated that I could not choose my seat on my on line check in. I thought at that point one can choose their seat. This happened to me on my way previous flight on BA and nothing was fixed on the app"
Plussat: "New plane"
Miinukset: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Plussat: "Nice, smooth flight, no complaints."
Plussat: "Able to get a flight next day. However, I paid to reserve seats, and did not get offered a reimbursement!"
Miinukset: "No food or snacks offered."
Plussat: "Quick trip"
Miinukset: "No movies"
Plussat: "Polite and friendly crew, comfortable seat and plane."
Miinukset: "Food was not good"
Plussat: "I fly a lot between North America and Southeast Asia (usually on SQ). My BA flight was a perfectly acceptable long distance flight for a song, so that its best aspect was the low price. It was much better than any US airline's flight to SE Asia that I have been on from time to time, and was a solid B to B+ against the standard SQ A to A-. I flew from Singapore to Charlotte with no issues, then returned two days after their IT disaster in a half empty airplane. I expect they continue to discount while they try to rebuild their brand, so I suspect this kind of flight stays quite a good value for the next year or so."
Miinukset: "I ordered vegan meals. The dinner on the way back to SIN was fine, but the veggie breakfast was absolutely pathetic. Most of the vegetarian food was okay."
Plussat: "The speed of bouncing back from the computer system mishap"
Miinukset: "The check in people' rudeness, awful food, slow service"
Plussat: "Comfortable seats and good service"
Miinukset: "No USB port"
Miinukset: "The airline overbooked the flight and kicked us, along with 100 other passengers, off the flight and forced us onto a non-direct flight. They violated Passenger Rights, and every member of their staff treated us incredibly rudely. Due to their violations and illegal behavior, I am seeking legal counsel and plan to take the necessary action. I DO NOT recommend British Airways and will NEVER fly the airline again."
Plussat: "The food was good, but BA charged for even a soda."
Miinukset: "Paying for even a basic beverage. Really?"
Miinukset: "Cabin luggage is too big for regional aircraft. Size limits need to be imposed more strictly."
Plussat: "seating was comfortable with plenty of leg room boarding was quick"
Miinukset: "got questioned about my FF status when it is in my profile host crew ignored my request for more ice in the scotch on rocks for a $200 flight chips peanuts for 2.5 hours is not acceptable host crew attitude is we are going to do our absolute basic head rest was lose and thus useless"
Miinukset: "Old aircraft on sector"