Miinukset: "2 hour late and then an old propeller plane. No access to plane thru bridge to this small plane. Staff really bored and seems to be in wrong place...."
Miinukset: "Plane broken. Rebooked to next day"
We loved the concern for all the passengers by the staff. I think a few staff can ease up on repeating the rules for the adult passengers and we will comply. Thanks
Plussat: "Flight attendants were nice"
Miinukset: "Food quality"
Miinukset: "The Florence Airport has difficulty with baggage. Had to wait for over an hour."
Miinukset: "Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections."
Plussat: "Brussels airport clearance was quite efficient"
Miinukset: "Better instructions at the airport"
Plussat: "Brussels Airlines crew"
Plussat: "Very nice crew. I flew with my 6 months old baby and the crew was really helpful and took care of us."
Plussat: "this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!"
Miinukset: "this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!"
Plussat: "Comfortable seats from Brussels to Accra, aircraft clean and well maintained."
Miinukset: "Slow Boarding from Paris. Poor, but very poor entertainment system"
Plussat: "The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again."
Miinukset: "no TV or other entertainment options so make sure to bring your own device or a book."
Miinukset: "poor customer service."
Plussat: "This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control."
Miinukset: "Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins."
Plussat: "The actual boarding functioned ok and despite a late departure we got to Brussels ok. They also announced our boarding gates which helped."
Miinukset: "The check in was shockingly bad. I had pre-checked in, but that did not help. I got put in a line for people who had not checked in. It was not possible to ask to be in the right line. Most of the people behind me were moved to another line while we waited for 30 minutes. When I mentioned the ground crew, who had long conversations with the people checking in, he said it was not their fault at all. It was not impressive."
Miinukset: "Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again."
Miinukset: "Worst entertainment system"
Plussat: "Brussels Air was on time, attendants were courteous, plane was clean and in great condition. For a discount flight, it was great!"
Plussat: "The rest was ok"
Miinukset: "I came in 45 minutes before the departure time, but they said i was late. And i asked what can the solution, they said the solution is to cancel my ticket and buy a new one. And they cancelled my ticket, then I did not get any other choice than buy a new ticket at more than $700 just from Abidjan to New York. But some other airline companies, when you miss your flight they find a next one for you and you just pay the fee, but not to cancel your ticket. This last case can happen only if the traveller does not show up and doesn't call."
Miinukset: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."
Plussat: "Worst business class seats. Regular seats with no one in the middle seat."
Miinukset: "As everyone seems to already know, the food and drink is really not very good at all and they didn't provide enough, especially considering that I was delayed by two hours in total in this trip."
Miinukset: "Probably nothing to do with Brussels but the boarding out ot IAD was very unorganized."
Miinukset: "To small of a choice to choose from. More options and also newer movies would have been better"
Plussat: "The pilot was good and made a smooth landing. The seat was comfortable enough because I had a pillow."
Miinukset: "My checked luggage got lost on a direct flight. That is unacceptable."
Miinukset: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"
Plussat: "I was happy to see that I had a huge amount of leg room on both of the flight legs! - Very comfortable"
Plussat: "Smooth flight Pleasant staff Smooth boarding process"
Miinukset: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"
Plussat: "Everything was generally good. Food was slightly below average."
Miinukset: "Neither the JFK counter agents nor the flight attendants knew if I could transition in Brussels onto Bulgaria Air without exiting and re-entering. In fact, it is a simple process in the Brussels Airport transition zone, with the friendly help of Bulgaria Air agents. Breakfast is a box of sugar: shrink wrapped muffin, Toblerone bar, orange juice. These are all sugar delivery systems."
Miinukset: "My luggage was lost and still haven't received it. Very disappointed in the service."
Miinukset: "charging for water on flight"
Plussat: "Flight crew was great, service was excellent."
Miinukset: "Flight was very cold."
Miinukset: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Plussat: "The team was nice, the flight took off on time and arrived a few minutes early"
Miinukset: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."
Plussat: "Flight left and ended on time."
Miinukset: "Sandwich bread was not so fresh."
Plussat: "Nothing out of the ordinary"
Miinukset: "Wish there had been a place to plug in phone or other USB stuff"
Miinukset: "The same: food at extra cost"
Plussat: "Flight was ok"
Miinukset: "The fact that we had to wait on the tarmac for a set of stairs to arrive which lasted quite long."
Plussat: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Plussat: "The crew was excellent. Flights were uneventful. Enjoyed the ability to watch a movie on the little TV that each seat had. Made the long flight feel much quicker."
Miinukset: "On my flight from Dulles to Brussels, the seat cushion was pretty much worn out. Felt like I was sitting on concrete. My butt was pretty sore after the flight. Flight back was totally fine. But it was a small inconvenience. Everything else was great."
Plussat: "The crew seemed nice"
Miinukset: "none really, it was fine."
Plussat: "Fast Boarding"
Miinukset: "Was waiting for a lagguage over 30min at Tegel airport"
Plussat: "Nice to get a snack on such a short flight. I enjoy travelling on the small E145. Small plane means fast boarding and deboarding. Also it's great to have a seat to oneself - both window and aisle!"
Plussat: "Pleasant crew,good ice cream"
Miinukset: "Meals are OK by repetitive if you have several long flights in one day."
Plussat: "The plane was clean and on time."
Miinukset: "They charged for water! I couldn't get regular water on the plane. I had spent down all my euro, so I didn't have the 3 euro for a bottle of water. They would not accept American money either. After a while, I had to take a medication and needed water so went to one of the crew in his station to ask for it, explaining the situation. He gave me some water, but pretty much shamed me in the process. He was saying it was hard for the crew to have to charge, but they were made to do it now, and what would it look like if other passengers saw him giving me the water and not charging?! OMG!"
Plussat: "Nice plane, seats, staff. I was told the regular economy seats did not recline. they do. I was able to upgrade on on leg to economy privlige and then it was much more roomy. The food was good for me : )"
Plussat: "Direct flight"
Miinukset: "Economy plus seats are not worth the extra upgrade - compared to other airlines. Food was inedible. SLOP that you would give to prison inmates Boarding was horrendous and LONG. Entertainment was non existent. Crew was RUDE RUDE RUDE RUDE RUDE"
Plussat: "I flew on United, not Brussels, on this leg."
Plussat: "Excellent staff"
Miinukset: "No communication on what was the reason of the delay"