No service. People don’t speak English … the seats are so close from each orthers : no place for my legs and I 1.75m…
Flight was good food mediocre seats mediocre for coach extra.
Well many things could have been better. I bought business class ticket. There was no lounge at airport. At least they could have provided us vouchers for a good restaurant to rest, eat, charge our phones etc... The seats were so uncomfortable. They dont recline and i booked business especially for comfort due to back pain. There was no entertainment at all. In our time this is really poor. I liked the food. Crew was super nice.
Plussat: "On time Easy and no issues"
Miinukset: "Great flight !!!"
Miinukset: "Very poor service and staff attention...the food is horrible, even worse than Ryanair, Easyjet, etc..."
Plussat: "Food was good, lots of great movies to watch during such long flight."
Miinukset: "Check-in process and seat selection is misguiding and confusing. Boarding was slow and takeoff took place an hour later than scheduled."
Miinukset: "This flight was cancelled"
Plussat: "Smooth flight"
Miinukset: "It was delayed"
Miinukset: "More space is needed for legroom."
Plussat: "The flight attendants were really nice and kind and the onboard entertainment was nice"
Miinukset: "LEG ROOM! This was less than normal space! The seats were so close to each other I couldn’t even straighten up my knees! This is a long haul flight, it is not humane to keep people folded in 3 for 12h!"
Plussat: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Miinukset: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"
Miinukset: "Lost flight same airline delay at Paris :("
Miinukset: "Pedí un resumen del vuelo para ver lo que compré y nunca me llegó."
Plussat: "Nothing, it was awful"
Miinukset: "They were late with boarding to begin with and the process was extremely unorganized and slow. The Air France flight that was boarding next to ours at gate 9 got everybody onto the plane before our flight did and their plane was scheduled to take off 10 minutes AFTER us. The boarding attendant didn’t do a good job of announcing the group number for boarding. After priority and no baggage passengers, it was just one big mob. Our boarding passes were in group 1 but my mom ended up being one of the last people let through. The 2 attendants made her wait because they needed to tag her luggage. I guess they felt it was too big for carrying on. Which is fine. But they literally made her stand there while they let almost everyone else in line through. They even tagged other luggages and she was still waiting. And when she asked them about it, they told her to wait and they have to assist other people. What’s the point of being group 1 for boarding then? We still had to wait til pretty much everyone else went in. And the fact that our seats were in row 29 which is at the tail end of the plane made it even worse. Now we need to squeeze by 28 rows of people when we could’ve been in our seats and out of the way a long time ago. Terrible service!"
Plussat: "It was a very busy due to the fact that we,left 40imutes late and Iberia was also late when we left Madrid but they took care of me to make sure I did not miss the connecting flight"
Miinukset: "The food could be better"
Miinukset: "Even water they gave only for purchase. The flight arrived on time, but there was a long wait for luggage at the Budapest airport"
Plussat: "Smooth travels , good on board service , clear directions , clean"
Miinukset: "No negative complaints"
Plussat: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Miinukset: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."
Plussat: "Finnair landed their plane so smoothly...."
Plussat: "Arriving safely on time."
Miinukset: "Uncomfortable seats, unable to adjust temperature individually, huge temperature swings from hot to cold and back to hot, terrible food, impersonal crew service."
Plussat: "The crew is excellent"
Miinukset: "My luggage didn’t make it to Madrid"
Plussat: "Crew very nice"
Miinukset: "Food terrible."
Plussat: "On time. Polite crew. Plenty of USB chargers."
Miinukset: "Crowded waiting area. Seats do not recline. Expensive food on board. Entertaining is only for people who sign-up to ‘another’ website. Iberia already has too many websites, users and passwords."
Miinukset: "there was a delay of over an hour and no explanation was given either in Spanish or in English."
Miinukset: "Rarely served drinks, 1h 30 min delayed flight, therefore missed connecting flight, mo assistance at all from crew regarding alternative connections, I will never fly with Iberia again"
Plussat: "The price of the ticket. The meals much better than other airlines."
Miinukset: "Not being able to adjust my air conditioning"
Miinukset: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Plussat: "Absolutely on time!"
Miinukset: "The boarding was slow"
Plussat: "The flight was quick."
Miinukset: "It was incredibly close."
Miinukset: "The flight was cancelled at the last minute due to a hurricane. Both British airlines and Iberian airlines posted conflicting information as to the flight cancellation, hence affecting hotel reservations and proceeding flights. The whole process has been a nightmare. I will have serious reservations booking future flights with either airline. Very disappointed !"
Miinukset: "2 of our bags didn't arrive to Beirut"
Plussat: "The crew was not the worst crew."
Miinukset: "Apart from the small, uncomfortable seats, the food was very gross, inedible if you're not starving, and I've been fortunate to travel a lot and I've never ever been on a flight that announces towards the end of travel to reread emergency cards, and that if evacuation is needed, to not grab your stuff (wtf?!). incredibly not comforting considering the plane was super shakey during the flight."
Plussat: "Surprisingly, Iberia provided the best experience of the overall itinerary, compared to Aer Lingus and American Airlines"
Miinukset: "Boarding in Barajas was chaotic, boarding group number signs are not visible and gate audio could not be heard"
Plussat: "I liked the inflight shower courtesy of turbulence and staff serving drinks"
Miinukset: "Not a British airways flight, but Iberia. No TP in the head"
Plussat: "Hat it was a quick flight."
Miinukset: "No entertainment, no free beverages or snacks, crushing legroom."
Plussat: "On time and great service by crew"
Plussat: "The staff were extremely friendly and courteous. The flight was very smooth."
Miinukset: "Left late, rude crew, very uncomfortable experience"
Miinukset: "I am still waiting for my luggage."
Plussat: "Flight run smooth and they treat us well."
Plussat: "We didn't die"
Miinukset: "Entertainment was not awesome at all. Flight attendant was in a bad mood, spilt soda all over my girlfriend without an apology and truly did not care."
Plussat: "All airplane attendants were very helpful and always on the call."
Plussat: "Seats are very comfortable compared to Emirates and other US Airlines."
Miinukset: "Crew only came around during service time. More choices on Food"
Plussat: "Flight was on time"
Miinukset: "Spain bases crew were just not very friendly! They need to smile mire and be more"
Plussat: "Seats are very good and food"
Miinukset: "Held in jet way for 15 minutes for crew to open doors (hot). One crew member constantly bumping seat or me"
Plussat: "Everything was ver y nice."
Plussat: "Excellent service from flight crew (polite, helpful, enthusiastic, friendly), descent legroom, seat comfort was descent, clean well maintained restrooms."
Miinukset: "Antiquated aircraft, too little space between seats (side-to-side), poor image quality on screen of entertainment system (too old), lack of individual air nozzles, weak air-conditioning system (flight was full and aircraft was too warm throughout flight)."