Etsi halvat lennot reitille Helsingistä $[255-Uruguayhin

Crew had enough time to pay a bit more attention to passengers. The service level of Lufthansa has been very poor in the past 2 years and I will fly from now on with other airlines where possible. This in particular considering that Lufthansa increased their prices above average.

The plane was 1 hour late and I missed my connection flight🥲

Service was ok Entertainment unacceptable Ten hours flight without any entertainment!!! At all!!!!!!!

Seats extremely uncomfortable, broken and would not recline, very hard cushions, food was unpalatable and masks were not optional. Flight from Munich was delayed, updates were not too good. Overall very poor performance of this airline

It was not Lufthansa. It was a cramped United flight. We have health problems and had to pay $472 extra just to get a better seat. The temperature in the plane was freezing. Plus our luggage was not put on the plane and 12 days later, we still don’t have it.

According to the locals, my misfortune was a common one, that Croatia Air has been neglecting to fix for years: The small planes that make the Zagreb to Dubrovnik flight can't actually complete the flight to Dubrovnik many times a year. The plane can barely make it to Dubrovnik when filled to capacity, and when the wind is high, it needs spare fuel to attempt the landing. High winds on small runways mean the plane often fails to land and needs to circle back around and try again. But it doesn't have enough fuel so they don't even try to fly to Dubrovnik, and land halfway across the country in Split instead. Adding a 5 hour bus trip to the end of 48 hours of sleepless flying was Not Good. Being on a bus ride without good air flow where most of the passengers took off their masks while the pandemic still raged was Not Good. Having missed my pickup from the airport and arriving at 4AM was Not Good. There not being enough taxis at the place the bus drops off at 4AM was Not Good. I ended up stumbling through a cold town in the middle of the night for an entire hour, dragging my luggage uphill for two miles. Croatian Airlines needs to fix their Dubrovnik route, so this stops happening. All the locals rolled their eyes and complained of how common this diversion is. Either put a better-sized runway at the airport so that planes can reliably land even in high winds, or put a plane with the fuel reserves to make the repeated attempts needed on this route, or both.

No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔

Service on board

Good cabin crew, Wi-Fi availability al through my trip.

Everything was great!

Flight was delayed over 8 hours. Little information was provided. No other flights were available. All flights overbooked and waitlists were 20+ passengers.

The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside

The staff was very friendly, they were enforcing good safety practices. It's pretty good value for the money, too.

Check in was horrible in Miami. The woman was rude and not helpful with the questions. There was nothing to like at the check in and there were really slow even for First class passenger like me.

I left my phone in seat 6C or B where I sat with my husband. The lady with the oxygen tank needed help coming back from the bathroom as we were ready to land. We stopped the movie we were watching on my phone to help her and I guess I forgot it. Please, please return my phone. Samsung note galaxy 20 ultra. It is on airplane mode. Thanks so much

Check-in was a nightmare. At least half the self-serve kiosks were out of printer paper so were out of service. It was chaos. No one was directing traffic, so you had to hope you were in the right line. We finally got to a kiosk and checked in, and printed one bag tag for checked baggage. We were in line to drop off the checked bag, and the lady working that station just walked away and didn’t come back. After we waited a bit, another person in line went to ask at the nearby counter if the bag check person was coming back, and she wasn’t, so we had to find a new line and wait all over again. Once we got our bag dropped off and our tickets, the rest was easy. The security line went quickly, and the terminal was clean and nice. Our flight was great and the flight crew was excellent. I think if someone had kept up with the kiosk printers, a lot of the check-in headaches and stress would have been solved.

Check in was a breeze! The seats were roomy and flight crew helpful.

Really well organized check in and boarding. Service is great. Although all information is provided for the requirements to fly, finding them on the website can be a bit confusing sometimes

The flight was cancelled. Is unacceptable. We want to pass a good moment during our trip. But because of you we have galeried during more 1 day.

The flight info was a mess - I could not find any itinerary confirmation anywhere (except the email I was sent) and could not lookup status on the airline websites or anywhere else. My flights did NOT show up on the American Airlines app, and looking up my flight info departure gate etc was practically impossible. Check-in didn't work through app/web and we had to manually do everything with the check-in agent which took 30minutes. ANNOYING! ALSO: in-flight entertainment would only play the same two ads and quit without playing the movie. This happened over and over again.... I must have watched the Canada Tourism and Hyatt ads at least 30 times. ANNOYING! This will be the LAST TIME that I book through KAYAK, and definitely NEVER EVER EVER use chatdeal again!

Boarding and communication

The airplane seems to be in good shape. The crew member aren’t as welcoming as they’re in other European airlines. It’s hard to understand the flight attendants when they speak English.

My review is limited because we had two flights. One from Madrid to Chicago on Iberia Airlines was awesome, business class, roomy with good food and clean bathrooms. The other Chicago to San Diego on American Airlines was not so good, really poor, over crowed and small bathrooms. It would have been better if we could have stayed on Iberia all the way to San Diego.