One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Okay crew. Though there are always standouts in the group. They don’t have an easy job with current Covid-19 requirements."
Miinukset: "Food is down a few notches. Used to better especially on other airlines."
Plussat: "Comfortable seats"
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Food was not available for flight."
Miinukset: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Miinukset: "I am a very experienced international traveler with approximately 25 countries visited and many of them multiple times. This flight set my new benchmark for a international coach flight. Staff were professional, friendly and accommodating. Great leg room and entertainment. Even the in flight meal and snacks were good. I was not looking forward to my domestic connection with Delta. Unfortunately, Delta met my anticipated expectation. US based carriers could learn a lot from Lufthansa."
Plussat: "Boarding was quick and good"
Plussat: "Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over."
Miinukset: "When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards."
Plussat: "The crew was excellent"
Miinukset: "Not wait five hours to cancel flight. United / Lufthansa was not truthful about reason for delay / cancellation."
Miinukset: "On tome flight"
Plussat: "The new Airbus was a very cool aircraft."
Miinukset: "Boarding process is really disorganized."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Miinukset: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Miinukset: "A little bit turbulence"
Plussat: "Nice comfortable flight"
Miinukset: "misspellt my name!"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Gate crew was friendly."
Miinukset: "United. Not Lufthansa. The ability to change seats early with United and be a recognized flier and get credit was extremely difficult. Very poor service."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Timeliness, crew, and almost every aspect of the flight"
Miinukset: "Boarding process was very diorganized!"
Plussat: "The service. Smooth flight."
Plussat: "The flight was very good"
Plussat: "Staff were very friendly."
Miinukset: "Sno excuse for delaying a flight due to paperwork. The rescheduling was chaotic"
Plussat: "Good flight attendants"
Miinukset: "Delayed a bit"
Miinukset: "Right before boarding I checked to see about purchasing an upgrade to business for my Wife and I because she was not feeling well and the added room would help. The Rude desk clerk didn’t even check and just spit out no upgrades. Yet once on the plane there were several empty business class seats and they stayed empty the entire flight."
Plussat: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Miinukset: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Plussat: "Food was good. The entertainment was better as long as the system wasn’t locking up. Fairly clean plain"
Miinukset: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Miinukset: "I didn't like anything"
Plussat: "Service, flight, everything was flawless. Departure and arrival ahead of time. Great staff. Congratulations to Lufthansa. Keep it up."
Miinukset: "I liked everything."
Plussat: "The flight was punctual and smooth, maun concern!"
Miinukset: "no tv, no papers, food soso"
Plussat: "The food and service was good. Check-in was smooth."
Miinukset: "The seats were too cramped. The headphone jack only output sound to one ear (tested with two headphones, so the problem is in the seat entertainment unit, not in the headphone)"
Plussat: "Movie choices"
Miinukset: "Crew was very very rude , special meals were not provided in spite of being confirmed many weeks before"
Plussat: "Free refreshments. Funny cabin crew!"
Miinukset: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."
Miinukset: "Crying children!"
Plussat: "Every crew Member show care and respect"
Miinukset: "I Did Not have Any unpleasant experiențe after 9 years coming back to Cluj"
Miinukset: "The crew was quite unfriendly and rude. Also not very attentive. The crew on the first trip from Miami to Frankfurt in contrast was outstanding. I'm disappointed because this was not up to Lufthansa's standards."
Plussat: "my favorite airline"
Plussat: "The flight was comfortable, the crew very nice, the food good and many good movies to choose from."
Miinukset: "Could have used a few more snacks. But didn't bother to ask for any either."
Plussat: "REQUESTED FOOD WAS NOT AVAILABLE AND STAFF WAS RUDE"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Miinukset: "We couldn't check in for the next flight when we departed from Oslo. Disappointed we had to wait until arriving in Frankfurt. Something about not being partner airlines."
Plussat: "Lufthansa crew is generally efficient, polite, and professional."
Miinukset: "Wifi was slow."
Miinukset: "flight cancellation was communicated late, with no specific plan how to get to the LAX flight. (The flight was also cancelled the next day; my wife was on that flight; I don't believe it was a technical reasons because of this) Resolving the issue wasn't smooth and needed my involvement to propose a working connection. I am Star Alliance gold member (through United) and this did finally give me a connection."
Plussat: "Flight was fine."
More space . Several delays , boarding process and security extremely disorganized and time consuming
Plussat: "The seat i got was great"
Miinukset: "There was a delay"
Miinukset: "Huge delay... :("
Miinukset: "Was very satisfied with everything."
Plussat: "The flight attendants where good and welcoming"
Miinukset: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Plussat: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Miinukset: "The food. It was okay."
Plussat: "Clean aircraft, polite crew."
Miinukset: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Miinukset: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"
Plussat: "Fligth attemdance atention"
Miinukset: "Delay in the departure (40 min)"
Plussat: "Not much."
Miinukset: "Baggage fees and unclear policy during booking with Kayak."
Plussat: "Service, yr air hostesses are so polite."
Miinukset: "Food was too little for dinner and breakfast both"
Plussat: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."
Plussat: "Very good drink service (one cold and one hot drink)"
Plussat: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Miinukset: "Can’t like it if you missed it!!"
Plussat: "Timing flight people working very nice and hospitality"
Plussat: "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."
Miinukset: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Plussat: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Miinukset: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "Ground crew was very kind"
Miinukset: "My ordered vegetarian meal was missing on the way back :("
Miinukset: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Plussat: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Miinukset: "Transit time through Vienna was particularly frustrating."
Plussat: "Being on time"
Miinukset: "No pillows,only carb food"
Plussat: "Emergency exit row leg room. Good stuff."
Miinukset: "Flight time, slightly delayed departure."
Miinukset: "Nothing to dislike"
Miinukset: "The seats were uncomfortable."
Plussat: "got to my destination on time."
Miinukset: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."
Plussat: "Attention during waiting time and inside cabin"
Miinukset: "seats too cramped"
Plussat: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Miinukset: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Plussat: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Miinukset: "nothing, it was a great flight from beginning to end"
Plussat: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Miinukset: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."
Plussat: "Everything was fine - short flight"
Miinukset: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Plussat: "The food was excellent and the business class layout was perfect."
Miinukset: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Plussat: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Miinukset: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"
Plussat: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Plussat: "Made everything easy, stayed on time, clean."
Miinukset: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Miinukset: "I could not pay for check-in baggages when I bough 4 tickets for 4 passengers. So I called the airline customer service, and they told me that the first check-in baggage is free. However, when we boarded the airplane on 9/5/2016, we were charged 30 Euros for each bag, a total of 120 Euros for 4 checked in bags of 4 passengers. This is unfair, and I would like it to be corrected if possible. Thanks."
Plussat: "Comfort seat. Good mouvies"
Miinukset: "The aircondition was to high. I was almost frozen."
Miinukset: "My luggage was lost again It is the second time in a row that happens"
Plussat: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"
Plussat: "I liked the extended leg room in front row of economy class."
Miinukset: "A couple of the flight attendants were rude to people on the jet. They seemed agitated and annoyed."
Plussat: "Standard 50 min flight."
Miinukset: "Tap water wld have been Preferable to mineral water"
Plussat: "Boeing Dreamliner was amazing. Very comfortable even in economy. Boarding very easy. We left and arrived exactly on time."
Miinukset: "You have to buy your own food and drinks. Priced on the high side. Bring your own sandwich and drinks."
Plussat: "Not much"
Miinukset: "Norwegian used an extremely old Wamos A320 aircraft instead of one of their own 787s. The seats were not only uncomfortable, but also so tightly arranged that my knees touched the back of the front seat, and I am an average 6 feet tall. Inflight entertainment options were available only through the Wamos app, which could not be downloaded on the plane (and Norwegian had not mentioned during check in). Unless for people with pre-ordered food, it was not possible to buy even water until about 3 1/2 hours into the flight. The flight to BCN on a Norwegian plane was okay, but the prospect of another such return experience makes it very questionable to book this airline again."
Plussat: "Crew was friendly"
Miinukset: "No inflight entertainment like we were supposed to have. No snacks, and 30 meal was small and terrible."
Plussat: "Clean plane. Comfortable seat. Attentive crew."
Miinukset: "Three customer service issues with Norwegian - double charge, 5 hours late missed connection, and lost bag —- and still waiting for their replies more than two weeks later."
Miinukset: "Third party reservations should include automatic baggage transfer, I will think twice before using KAYAK again for this reason. There should be a cash payment option for food onboard. Even if dinner has not been ordered, a minimum should be offered in a selection of snacks and drinks"
Plussat: "Seats were comfortable."
Miinukset: "Long check in time with long lines. No internet check-in Budget carrier, ticket is cheap, so they try to get money from you whenever they can. All hand items are weighed. Max bag weight 20kg instead of 23 Food needs to be paid except water"
Plussat: "Solitaire on the screen rise"
Miinukset: "Rude staff. Why did i have to pay for my bags to be checked returning from Europe when i didn’t pay for them to enter Europe?! Makes ZERO sense."
Miinukset: "It is so surprising and ridiculous to have to pay for a glass of water and a blanket for an international flight."
Plussat: "Yes the crew were, the sits I enjoyed them because there were 4 open rows without any passengers on them so I was able to utilise them."
Miinukset: "On the way to Paris though, couple of your crew members were a little rude I thought."
Plussat: "Fantastic crew and nice premium class amenities."
Plussat: "Movies were good and seats were spacious. Not much service throughout the flight."
Miinukset: "Little service for water. Clogged toilet."
Plussat: "Boarding was orderly. The staff were nice. This flight was not operated by Norwegian"
Miinukset: "The plane and seats were old. Old TVs. Temperature on plane was too hot food was beyond terrible"
Miinukset: "My flight was changed to a flight I could not make. I had to cancel flight to Oslo and Spent extra $500 to purchase another flight. Very unhappy."
Plussat: "The price was too good to be true, and it was."
Miinukset: "I flew Norweigan round trip to Paris from NYC in May. I knew that it was a budget airline, but I've never seen such horrible service. If you like chaos and being treated like a second class citizen, this is the airline for you. Upon arrival at the airport, we were not able to check our bags at check in (you have to pay 80 Euro and go upstairs to do so). When we asked the staff at the front desk, they were blunt and rude and looked at us like we were crazy for even asking to check our bag. At boarding, they called group A to board at a different gate, then proceeded to make everyone stand for the next 20 minutes before giving us the update that they would need another 10 minutes to give us an update. The terminal was so small no one had any room to move or find out what was going on. During the flight, the only in flight entertainment was the map, Titanic (in French), and Wonder Woman. The rest of the channels either didn't work or didn't exist. The flight attendants only spoke to the people who pre-purchased their meals, so don't expect them to acknowledge you if you didn't buy anything. We weren't even offered water on a 7 hour flight, you had to get the attention of the flight attendant so you could purchase water."
Miinukset: "Other passengers keeping their lights on the duration of the flight. This international flight left at 11:30pm and it would have been helpful to beat the jet lag by being able to sleep."
Plussat: "Good service, smooth boarding, 2 meals, comfortable flight."
Miinukset: "Crowded space like most flights."
Plussat: "Board crew were pleasent and helpful."
Miinukset: "Plane was dirty."
Miinukset: "Completely disorganized checkin lines Boarded and then sat on plane for 2 hours"
Plussat: "I liked the dreamliner. That's about it."
Miinukset: "I was flying Norwegian during possibly the worst week in recent memory: after the breakdown at JFK following the snow hurricane on Jan. 3-4. The flight was DY 7002 to Oslo, arriving on Jan. 5. For some reason leading up the flight, Norwegian did not cancel our flight - which left at 22:00 - even though the other major airlines had. We were forced to go to the airport chaos before Norwegian cancelled the flight around an hour before it was supposed to fly. We were delayed two days. When we finally boarded on Jan. 7 we had to sit on the tarmac for 3 hrs before taking off. The pilot couldn't explain the nature of the delay. In all fairness, I am not sure how much Norwegian or JFK are to blame for such horrendous service. Probably both are at fault. Norwegian: please consider your customers' time and well-being. Cancel your flights in advance of such conditions so that your passengers, update the information on your website. Those things are in your control, even if the situation at JFK is not."
Plussat: "The flight from Boston to Gatwick was most pleasant - plenty of leg-room in Economy Class. The food was somewhat mediocre, especially the snack served at breakfast-time. Overall, however, a very good five and a half hour journey."
Plussat: "Entertainment was good, nice planes."
Miinukset: "Not knowing about no food provided but had to buy and book meals 72 hours in advance, which I couldn't do, as it was last minute. No blankets or pillows were provided - had to buy a blanket. No headsets were available, which also had to be purchased, but received text notification to bring my own."
Plussat: "Crew was friendly"
Miinukset: "Flight left late, uncomfortable seats, No water provided."
Plussat: "Clean airplane, reasonable entertainment."
Miinukset: "The flight got delayed by almost 4 hours. The boarding was also poorly organized."
Plussat: "The price of the flight was good, the boarding was easy and he crew was friendly."
Miinukset: "The food was inedible and served cold, for such a long flight this should be addressed. Also, the cabin lights werr not turned off for an overnight flight until about 3.5 hrs in when the flight left close to 10pm and when they were they werr only dimmed with the TV screens left on making it very hard to sleep. The temperature was also very hot. The flight was extremely uncomfortable"
Plussat: "Nothing particularly special."
Miinukset: "Arrived 4 hours delayed, and they always say due to weather to rid of any responsibilities. Flight had no food and had some insane safety warnings saying gathering in groups was not allowed. That's the most big brother thing I've heard in an airplane."
Plussat: "reasonable upgrade to business class"
Plussat: "The crew was friendly, and very attentive."
Miinukset: "The flight boarded very slowly due to very inefficient check in process to just get into the gate area. There were about 15 people to check the weight of people's bags, and basically run security again (mostly standing around), while one person checked tickets and passports. This lead to the flight leaving an entire hour late. I ordered a meal for the flight, but was surprised that when I needed even just an additional glass of water (during the 12 hour flight) I was charged $3. If I had not ordered a meal, I would not have received even the one drink that I got. This was a 12 hour flight, and most people around me were not offered even water."
Plussat: "Dreamliner is great, no turbulence, fast and comfortable Movie selection is good Service was good"
Miinukset: "I noticed that the temperature on Norwegian is kept a bit low comparatively to other Dreamliner carrier I have flown with; I hope this is not to sell off more blankets; which are not free..."
Plussat: "Legroom plenty"
Miinukset: "30 mins late"
Plussat: "Food seemed quality and practical. Good selection of films. Psyched up with the windows and air circulation technology changes."
Miinukset: "Staff need to be trained on how to talk to passengers. Little tight in economy section. Not much water throughout."
Plussat: "Dreamliner was good."
Miinukset: "I did not like food service.I have some food restrictions.There were no kosher or halal options.Anyway, I was not expecting that but I wanted to get a cup of soda but the crew said if you don't get the food you can't have the soda so I had to buy it. This is stupid. I did not like luggage restrictions they allowed me only 10 kg if it is more than 10 you have to pay another hundred dollars. If I find another direct flight I'll try it."
Plussat: "Dreamliner was great, smoothest flight I've ever been on."
Plussat: "Flight was over 3hrs delayed with no reason given. Every steward on the plane was rude. The vegetarian meal was un-eatable."
Miinukset: "Flight was over 3hrs delayed with no reason given. Every steward on the plane was rude. The vegetarian meal was un-eatable."
Plussat: "Seats were comfortable cushion wise, (but not on leg room)"
Miinukset: "On an 11 hour flight, 1 water was made available. Everything else including food and any snacks was for pay. With a $1400 ticket that is ridiculous! Every other airline will give you at least drinks and snacks on a commuter flight and meals on international. No online checkin, no seat selection until ticketing, incredibly expensive flight change fees, flight service was bad. I will not fly Norwegian airlines again."
Miinukset: "Plane originally scheduled to leave 10:20 PM. Got an email notice that would be delayed until 4:30 AM. Plane finally left at 8 AM. Flight was not by Norwegian but by Euro-Atlantic--incompetent ground staff provided almost no information about what was happening, let people into the jet way while the plane doors were still locked, couldn't organize boarding in any way, crew distributed food and drinks on the plane than seemed to hide away from passengers until final drinks/food. From the long delayed first arrival at JFK through check in, boarding, it was calamitous. I still don't know what caused the delay or what Norwegian itself might be like but this stank."
Plussat: "The crew was very nice, there were movies to watch, boarding was easy and the flight didn't have any problems in general"
Miinukset: "Seats are on the smaller side and it was a long trip, I asked about food and the flight attendant told me there wasn't any service so I bought a sandwich, after that we got dinner."
Plussat: "The aircraft is nice and I enjoy the extra luggage space many companies require a lot of passengers to check their carry on at the gate and that really annoys me so I appreciate having room for everyone and their belongings."
Miinukset: "There was only one crew member that was customer friendly but she was amazing. The others that were in my area all had a horrible attitude."
Plussat: "Comfortable seats, entertainment, accomadations and that cool tinted window. Got more than what I paid for. Will be flying with them again."
Plussat: "Front ticking counter (w/but one exception) and in-flight service was quite good. On our long haul flight, staff attention to detail, quality of service and support was greatly appreciated."
Miinukset: "Lack of moblile check-in"
Plussat: "plane seemed rather new."
Miinukset: "WiFi did not always work."
Plussat: "That I had a whole row to myself...thanks for not overbooking?"
Miinukset: "Baggage fees No complementary meal(s) No instruction on having to recheck baggage at layover airport SERIOUSLY!?"
Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Plussat: "Staff were very attentive. Food was good. 787 is amazing to fly on. So smooth"
Miinukset: "Check in was a little slow."
Plussat: "Besutiful plane!"
Plussat: "The crew on board... they did their best"
Miinukset: "Bad communication, no Norwegian representative, huge lines to get assistance, very bad hotel offered. In total door to door my travel took 32 hours because of Norwegian!"
Plussat: "Cheap tickets, on time flights and modern aircraft"
Miinukset: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"
Plussat: "New plane"
Miinukset: "Flight was an hour late"
The flight was 30mins late at first then with delays getting the plan started we were stuck on a red hot plane with no air conditioning for at least another 45mins before it even taxied. It was then a bumpy and uncomfortable flight. Really disappointed in Ryanair
The flight was good. The only thing that was difficult was the boarding procedure. I had to wait in line for a long time. Next time I’ll book priority boarding. Once we were in the air, everything was good.
Fast, good loads in and out, totally worth of price.
Plussat: "Quick boarding and arrived early."
Miinukset: "The seat was very very small for an average size human and the seat belt was on max.. No social distancing between seats"
Plussat: "The flight was on time"
Plussat: "Crew was very nice!"
Miinukset: "Amount of carry on bags were unclear and we got charged 50£ for having a second bag. This was very confusing and frustrating as we boarded. We were told it was for space but there was plenty of room for luggage."
Plussat: "Good crew"
Miinukset: "My wife was not allowed to board the flight. because her passport expires in april, we was told by ryanair in a phone call that this would not be a problem,then when she tried to board she was refused. thanks ryanair you cost us a lot of money and caused a lot of stress. you just lost another customer. why not make it clear that a person needs 90 days on their passport if you are going to enforce these purile rules."
Plussat: "The aircraft seats were really comfortable."
Miinukset: "We could have been boarded on time instead of early so we could sit a bit more to wait"
Plussat: "Quick and cheap,"
Miinukset: "Children were crying all the time... were knocking my seat. Crew was not helpfull. Dirty plane and no place for luggage."
Plussat: "The stay"
Miinukset: "Ridiculous long wait even though Ryanair said to still go for the original time. 9hours in the airport is not good enough"
Miinukset: "Drunk and loud people on the flight."
Miinukset: "1. We were told to follow ground crew to plane across tarmac and then not allowed to board once at top of stairs—poorly organized! 2. Rude and harsh cabin attendants. 3. When we arrived in Dublin, we were turned lose to find our way from the plane to the stairs into the terminal; once again poorly organized and unsafe!"
Miinukset: "I had to pay for priority 2 bags only because I didn't want to check my small carry on - frustrating. I was told I needed a paper copy ticket, couldn't get one until exactly 2 hours before my flight according to the ticket agent. I waited patiently while many others checked in (later to see those same people on my flight who clearly checked in before the 2 hours), but then found out from a different ticket agent that I didn't need a paper copy ticket, so I waited there for no reason due to misinformation from your ticket agent. My flight was delayed twice, then they lined us up at the wrong gate. After scanning our tickets, the door wouldn't open to let us out to the airplane, then they lined us up outside the plane in freezing cold winds because they were still cleaning the plane-the guy was still taking the trash out. Where is the "priority" in that? I know I really only paid to not have to check my bag, but it's also called priority - not quite sure they understood that. Will probably never travel this airline again, too much hassle and frustration for such simple things."
Plussat: "Flight delayed, 20 minutes to get through passport control, chaos at the car park due to changes & fees! Welcome back to England ☹️"
Miinukset: "Ryanair delays, Manchester airport in general, poor and anti-travelers focused"
Miinukset: "Flights are always late."
Plussat: "Not much to like."
Miinukset: "At gate there was 40 minute delay to board with mention of what was going on. Once on board we waited another 40 minutes to be able to take off. In flight the crew was rude and inattentive."
Miinukset: "Very long wait for baggage pick up Overall it was adequate and safe"
Plussat: "It took off and landed safely."
Miinukset: "1.5 hours late. No air conditioning Cabin crew not attentive, and had the intercom turned up, so when she spoke it was like nails scrapping down blackboard. Minimal information coming from the cockpit."
Miinukset: "got sick and was not able to make flight but was refused a refund."
Plussat: "Good flight with no turbulence. Checked luggage came out fast."
Miinukset: "They never gave me a printed boarding pass when I checked in and then once boarding the actual plane outside of WiFi range they made a big deal about not being able to show them a boarding pass. I had already shown two people before. If they needed to see it before boarding the plane then they should mandatorily give you a printed pass."
Plussat: "Literally nothing."
Miinukset: "To be charged $20 at the ticket counter for a printed boarding pass is offensive. Despite having already checked in online, Ryannair apparently thinks I should have spent my holiday hunting down a print shop as not to incur their "get a printed boarding pass from an unpleasant ticket counter employee" fee. No boarding pass kiosks and unclear why they would not provide a digital one upon online check-in. Or rather it became clear as I handed over my debit card. Seats are intentionally designated apart from your travel companions so you'll pay more to have them switched to sit next your friend. Cabin is extra cramped. Ryannair is all-around terrible by budget airline standards."
Miinukset: "Nearly 3 hours late and no proper explanation for delay. Sorry but delayed incoming aircraft doesn't wash. Also had to wait nearly half an hour upon landing at Stansted before we could disembark"
Miinukset: "they forced me to check in my small han luggage even though i would have put it under my seat which does not disturb anybody and wors with every other airline. + 1h delay without information. result: I was home at 1am in the morning instead of 11h30."
Plussat: "Quick announcement of gate"
Miinukset: "Eased through security in Lisbon; only to be left standing for at least 40 mind; no announcement from staff. In total our flight was delayed by 90mins and now we have missed our coach for the last leg of the journey! Not happy at all!!!"
Plussat: "Crew were nice"
Miinukset: "Seating was cramped"
Plussat: "Please return my money."
Miinukset: "Please return my money."
Plussat: "The crew were very friendly and very helpful with my sister struggling with her baggage due to her breaking her arm a few weeks ago. The crew on the ground at Shannon and on-board the flight could not do any more for us."
Miinukset: "The seating arrangements whereby we had to pay extra to sit together despite us booking the three tickets all at the same time. Ryanair are over-charging their customers with these hidden charges which are only declared at the check-in stage"
Plussat: "All is well"
Miinukset: "More destination"
Miinukset: "Always delayed and poor services"
Plussat: "There is reallly nothing to like. It’s just a flight similar to a bus ride."
Miinukset: "It’s a low cost no frills airlines. It’s just like riding on a bus, so there is really nothing positive above t th experience. The worst part is the lack of directions to check in bags. At Gatwick, I had to pay for my bag in a completely different location and being the receipt to the counter. The website was ambiguous and it appeared as if one bag checked was free. Of course, that’s way too optimistic because nothing is free on the bus...I mean Ryan Air."
Miinukset: "Plane late - no update. Had to get there 3 hrs early. Pfinding a way to print boarding passes inMorocco a pain. Not sure I will ever fly Ryanair again. Plus risk of flight being cancelled last minute!!!!!!"
Plussat: "Crew was friendly"
Miinukset: "Baggage fees were outrageous, way past industry standards I've seen elsewhere."
Miinukset: "They don't tell you there isn't a bus or transportation to the airport, when I got to where they said to go there was no bus, either go back to Paris and take a bus so I just flew with someone else... not impressed."
Miinukset: "Plane was late to take off by 40 minutes We arrived at the plane early on the bus, but couldnt board as the stairwell hadnt been fitted to the plane, therefore had to sit on the bus in the heat until the stairs came along"
Plussat: "Got there on time."
Miinukset: "Seats extremely uncomfortable. Did not recline. Tuff hard ride."
Plussat: "nothing ..."
Miinukset: "Queuing for 45 mins at boarding at 21.25 pm which grew to 10.05 pm! no apparent reason for this although we were all given manual luggage tags and then they were checked off again before getting into the plane- the Malaga ground staff could not answer questions as they didn't speak english well enough.. poor. onboard completely overcrowded locals and no help from crew on seating = lots of spare stoats at back.. i.e. space."
Plussat: "Everything went fine, boarding was super fast and efficient."
Miinukset: "Having a flight a bit later would be good, but besides that everything was fine."
Plussat: "They did get me there is one piece..."
Miinukset: "By the time you get what you need, it's cheaper to just book a "real" flight, where you don't get extra bills for every item, such as having to pay over 50+ Euros for luggage and carry-on, not to mention 15 Euros for a boarding card. I understand it makes it cheaper to print it ourselves, but I don't have access to a printer while on vacations. 5 Euros might be understandable, but 15 is abuse. Plain and Simple. My first and last RyanAir experience."
Miinukset: "€50 charge for not booking online. No free snacks on flight."
Miinukset: "Don't even get water on flight pretty cheap"
Plussat: "Crew friendly and professional."
Miinukset: "Seats are so uncomfortable."
Miinukset: "£50 x2 charge for not being checked in We checked in 24hrs before hand but they said it wasn't on the system When we checked in we checked our bags in and choose our seats. Absolutely disgusting a £17 flight ended up over £200"
Miinukset: "They never gave me a gate number and we ended up going to the wrong gate and missing our flight... We even asked for one and said it was our responsibility... Also we were charged 90 dollars for not registering online 2 days in advanced"
Plussat: "We took off and arrived on time."
Miinukset: "Carrying my bag and my wife's bag up the steps to the plain."
Plussat: "As per always, Ryanair are cheap, get you to your destination on time with minimal effort."
Plussat: "Time, crew. Comfort"
Plussat: "I guess for a budget airline it was OK. Live and learn."
Miinukset: "- Boarding was like a cattle call, chaotic. - Seats would not recline at all. - There was no food or entertainment so I can't really rate them. - Not one free checked bag?? - Don't think I will travel with them again."