Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
I liked the comfort and the gifts. The service needs to be improved. Overall, everything is good, and I would use Turkish Airlines again, but it depends on the price, of course.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Ewr staffing had us waiting on the tarmac for 30 min dor a marshaller and someone to get the jetway to the door. Not Turkish Airlines fault on that one. Seating in economy was tighter than previous flights. An older A-330 was our plan. 6’1” with long legs, had to put my feet in the aisle for most of the flight due to lack of space
I just wrote a description of out boarding experience. It was bad. I hope you received it.
The pre-boarding crew in Istanbul for the flight to NYC did not have accurate information on Covid requirements - kept insisting I need a PCR test, when in fact an antigen test was sufficient for my category of travel. Created unnecessary tension.
The flight didn’t even happen.
Plussat: "Everything was perfect"
Miinukset: "nothing, all was perfect"
Plussat: "The crew was not amazing, it was okay The cabin was clean. Food was dog food. The seat was uncomfortable but no different from other airplanes of other airlines. Entertainment (if the selection of senseless movies could be called that) was okay to boring."
Miinukset: "For the price, overall conditions could be better, at least the food and drink could be better."
Plussat: "I liked the ability to check in online"
Plussat: "The crew was OK. The seats were normaly OK."
Miinukset: "Maybe better food"
Miinukset: "Very comfortable and well run."
Miinukset: "I would definitely have vegetarian food. 30% of population is vegetarian"
Plussat: "Food was great, service was also amazing."
Miinukset: "The seats are so small and so uncomfortable, it almost made the 11hr flight unbeatable"
Plussat: "Mediocre seats, very friendly staff."
Miinukset: "Better food options, more comfortable seats, easier access to wi fi"
Plussat: "The seat & the food were better than I’d expected, and, of course, that’s a *big* part of the experience."
Miinukset: "I had to file a claim with Turkish because my new suitcase (not an expensive suitcase, but still) got seriously chewed up and is now unusable. At least it made it to the destination on time! And the contents were only slightly damaged. I will be happy if I get reimbursed for the suitcase."
Miinukset: "This flight seems to be overbooked a lot! Why does Turkish Airlines let this happen so often? Had the same situation on my way to Istanbul. It just takes sooo much time and everything will be delayed and people get angry all along...."
Plussat: "This was superlative in every way...."
Miinukset: "I liked everything."
Miinukset: "My bag didn’t arrive"
Miinukset: "Very poor boarding conditions. The board only said "proceed to gate". Once at the gate, there was not one single boarding announcement. People next to the representatives started to get up and everyone else followed."
Plussat: "Flight was ok"
Miinukset: "The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem."
Plussat: "Entertainment, and the plane which felt really new and comfy."
Miinukset: "Food was a bit boring (because it was such a short flight, I suppose)"
Plussat: "Services and quality of food"
Miinukset: "Bit warm the plane"
Plussat: "We like that everything was on time. The food service was excellent and we enjoyed that entertainment was provided on such a short flight."
Miinukset: "The boarding process on the flights between Istanbul and Sofia were somewhat chaotic.We had boarding group assignments, but there were no announcements for these groups."
Plussat: "Crew, food, and beverages given were all excellent."
Miinukset: "it was late to arive"
Plussat: "The staff are friendly the food is great and their are lots of options, there is nothing to buy, everything is included in your ticket price (entertainment, games, movies, food, snacks, drinks, including alcohol) as well as a complementary travel bag with a sleeping eye mask, slippers and toothbrush and toothpaste. I couldn't be happier. I will seek out Turkish Airlines now every time I fly!"
Miinukset: "nothing, it was the best flying experience I have ever had!"
Plussat: "Timing of the flight."
Miinukset: "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
Plussat: "The food, the service"
Miinukset: "Too many announcements"
Plussat: "Best flight crews and food I know of"
Miinukset: "Bad service at boarding. Agent receiving boarding passes demanded we have a visa or letter of invitation that is not required for our destination."
Plussat: "Delicious food, fantastic entertainment system, power plugs and USB plugs at every seat. The amenities kit everyone gets is fantastic and sure makes the flying experience feel more special."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "Missed the flight due to delayed flight coming into Muscat."
Miinukset: "Missed the flight due to delayed flight coming into Muscat."
Plussat: "Non- stop option! Great food."
Miinukset: "Some of the crew members had an attitude issues and they weren't as attentive as others."
Plussat: "The crew was great. Flight normal, food and drinks good."
Miinukset: "Boarding took a little longer and was delayed without them giving us a reason for it."
Plussat: "First time flying with Turkish. On time, smooth takeoff/landing, top notch food, entertainment, easiest and most comfortable transatlantic flight I've ever been on. Will continue to fly Turkish every time I have the option to"
Miinukset: "Everything was top notch"
Plussat: "The service was good., food was good, boarding was little though."
Miinukset: "Usually the layover is long even though they provide you with hotel but, its too tiring"
Plussat: "Always love THY's customer service!"
Plussat: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Plussat: "The service was good, inflight amenities were nice."
Plussat: "Food, tv, service. Food is good quality and they serve a lot. Good drinks too."
Miinukset: "Not a lot of leg room in coach..but thats normal for most airplanes."
Plussat: "Excellent serice by airline crew nice food l like Tayip erdogan .end l like Turkiye and llike Turkish arlanes, Sincerely your Customer Cabir Senalan"
Miinukset: "You broke my suitcase"
Plussat: "I liked Sofia airport personnel friendliness"
Miinukset: "No entertainment system, flight attendants are not very friendly."
Plussat: "Great food and great service by crew. On time. Good aircraft. Good connection times."
Miinukset: "With the high level of noise, I prefer movies with subtitles/CC. There were only a handful of such movies on the flight. Seats a bit too cramped and become unbearable when the front seat leans back.. Suggestion: have a hole section (i.e., center section, between isles) with seats that do NOT lean back."
Plussat: "Everithing was exelent, the best food, movies and nice crew"
Miinukset: "Our plane was not attached to the terminal and we have to go on the bus, we was with little kid amd 2 hand bags - wasn't pleasent"
Plussat: "The food on Turkish Airlines is fantastic, and the crew are exceptionally polite. Actually the best meals I've eaten on an airplane."
Miinukset: "On my flight from Istambul to NYC I was told I had been given an aisle seat but in fact I got the middle of the middle. If there were no aisle seats left, it would have been better if the person had just told me that, rather than saying I had an aisle seat, and I found out later. It was very distressing because I have diverticulitis, which is a serious stomach complaint, which means I need to be able to get to the loo! I felt that they could have been more understanding about this."
Plussat: "The crew is awesome, very friendly and take good care of the passengers . The food is tasty and good coices of drinks! One of the best pilots!!"
Miinukset: "Nothing I can think of it!"
Lufthansa business class offers exceptional service. Food and wine selection was good. Entertainment was fair - they need better movie choices.
The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.
There was no food. I’m not sure if that is due to Covid restrictions or just cutting corners, but I was disappointed.
Austrian changed the times on the connections resulting in longer layovers. Old airplane not friendly service
Plussat: "Seat was very comfortable. Crew was great."
Plussat: "Everything was excellent . I was very happy with this flight.Thank you so much."
Plussat: "Seat was very comfortable and lots of leg room. Food was good."
Plussat: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Miinukset: "I really expected more from Austrian airlines."
Miinukset: "Food should be much better than this. Otherwise everything is ok."
Plussat: "Amazing leg room, free snack and drink, free wi-fi."
Miinukset: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Miinukset: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."
Plussat: "Lost my luggage"
Miinukset: "Not loosing my suitcase!"
Plussat: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."
Plussat: "Seats more comfortable."
Miinukset: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."
Plussat: "Movie selection was good."
Miinukset: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."
Plussat: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Miinukset: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."
Plussat: "Friendly staff with great service"
Plussat: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Miinukset: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Miinukset: "Let some people pass first even though they arrived after us and we al had same tickets (or gave preference for no apparent reason), I did tell thecgate agent and he apologized"
Plussat: "Crew were amazing"
Miinukset: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Plussat: "Not much!"
Miinukset: "No one available nor willing to help with checking process. Told to just try the checking machines."
Miinukset: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Miinukset: "Sweet or saulty 'Snack' is a joke"
Miinukset: "Food is appauling!"
Miinukset: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Plussat: "Personal entertainment screens, average choice of movies."
Miinukset: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."
Miinukset: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."
Miinukset: "A poor choice of video/film/documentaries. Limited and uninteresting."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "The food was good"
Miinukset: "Everything was fine"
Plussat: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Miinukset: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."
Miinukset: "We didnt get our kosher food so we didnt aet on this flight"
Plussat: "Plenty of food and drinks, pleasant crew"
Plussat: "Great staff, friendly and helpful."
Miinukset: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Plussat: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Miinukset: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Miinukset: "Behavior of AA"
Plussat: "Everything was great!"
Miinukset: "There was nothing in specific that I didn't like!"
Plussat: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."
Plussat: "Decent between chare distance for a medium sized airplane (A321)"
Miinukset: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
Plussat: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Miinukset: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"
Plussat: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Miinukset: "Flight was very delayed leaving Sofia which made connecting flights for many people a rush and very stressful. People were pulled to the front of the plane and told to rush to catch their flights. My bag didn't make my connecting flight but Austrian delivered it 2 days later."
Miinukset: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Plussat: "Food and entertainment"
Miinukset: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."
Plussat: "Everything seemed all right"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
No issues. Flight was on time. Crew was pleasant. No complaints!
We requested a wheelchair between the Lufthansa and Condor flights we took and the Lufthansa crew had no data about the wheelchair request. Condor did not pass the request even though we bought the two tickets through them and called twice to confirm there is a wheel chair.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Missing bags at final destination. Super hot in plane. No water offered during flight. Check in at Frankfurt was horrible too. Overall bad experience
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Don’t ever fly with Lufthansa
Change the menu to include meat. Also no hard liquor is available even for purchase.
There could be some more leg space in the economy class.
Plussat: "Everything was great!"
Plussat: "Customer service by the crew"
Miinukset: "Lufthansa still charges full price like usual, but on a 8+ hour flight to serve a cat size meal of pasta soaked in some pesto sauce is unacceptable! Thank god I had lunch at Frankfurt before departure! Covid-19 should not be an excuse for lack of services! I work for a company which falls into the Essential business category and despite the pandemic we NEVER EVER compromised with the top quality of our product! I am so dissatisfied with Lufthansa and what they have become, pale shadow of a great company, very sad...."
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "I do not like that mono do sale me a ticket with no baggage and never will by a ticket from this company again!"
Plussat: "Incorrect carrier! I missed the flights because of them !!!"
Plussat: "The crew was professional. The process of sharing information about gate changes was very well organized."
Miinukset: "Seats were not comfortable. Seat pockets were torn and poorly designed. Electrical connections were not working. Choice of entertainment is limited. Food choice ran out before service came to the end of the plane."
Plussat: "The boarding was a pleasant experience and we got to check in our hand luggage."
Miinukset: "The vegetarian food options were a little strange."
Plussat: "Cabin staff were cheerful and helpfully"
Miinukset: "We had 4 luthansa flights in a week I appreciate that we were given a drink one up on BA ! However I am trying not to be picky every snack was chocolate 26 grames per 100g not great for a diabetic !!!! It would be lovely to have a savoury option"
Plussat: "Absolutely amazing service"
Miinukset: "No any healthy snacks like nuts or just dried veggies or biscuits with less sugar."
Plussat: "No crying babies around :-)"
Miinukset: "It was cold on the flight IAD->LAX, there was a cold stream coming from the storage bins, and no food. Food was bland and too little on the transcontinental flight."
Plussat: "The notifications for the change of gates by Lufthansa."
Miinukset: "Dairy free option for snack. Larger stock of drinks (Ran out of Beer). Made sure the luggage is loaded on to the plane! Communication to inform passengers that no luggage had made it to Birmingham as people were waiting around for hours!"
Miinukset: "Entertainment didn’t work"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "The crew"
Miinukset: "The sandwiches"
Plussat: "Service efficiency."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The crew was very accommodating."
Miinukset: "I wasn't aware beforehand that I could request a dairy free meal."
Plussat: "Staff was friendly and service was on a exceptional level"
Plussat: "The serviice was very good enjoyed traveling with this company."
Miinukset: "The tv screen was outdated and difficult to use. The headphones were very outdated and did not like that there was no option to use my own headphones because of the aux option not availble."
Plussat: "Comfortable seats"
Miinukset: "The raisin muffin was very old"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "No problems, it was a quick and easy flight. Crew was great."
Miinukset: "No entertainment (due to short flight). As with all airlines, economy is incredibly cramped."
Plussat: "Smooth flight. Great food and drinks. Very helpful staff."
Plussat: "Snack and crew were great"
Plussat: "Good customer service"
Miinukset: "Not much leg room for 6'2" tall man like me"
Miinukset: "Personnel and food was great."
Plussat: "Service, friendly crews. Everything."
Miinukset: "Simply the best.Thank you."
Miinukset: "Smaller plain"
Plussat: "Punctuality! Everything was on time. For a short fly like this one could hardly ask for more."
Plussat: "I like on time departure, fast boarding and fast disembarkation."
Miinukset: "Flight attendants passed only one time with water!"
Plussat: "Love Lufthansa"
Miinukset: "Kosher food ordered was not satisfactory: meat too dry and compressed. I couldn't eat that. Overall Kosher meal was poor quality. Disappointing."
Plussat: "When it comes to traveling economy (prob 1st class too) , Lufthansa is the best . I have not been on a better airline thus far , and I feel like I've tried most of them. They are great for all flights , but especially long flights. The only airline where flying 12 hrs isn't a horrible experience ! I've used them more than once , and they are always great! Keep up the good work ."
Plussat: "The flight was operated by Lufthansa. There was a training flight attendant who exceeded the expectations."
Miinukset: "Business Class Seats, same as economy. Middle seats left empty but this doesn't make up for uncomfortable, barely reclinable, narrow seats. Had ardered a special meal and was served the same meal on both legs of my flight from Sofia to London."
Plussat: "Service, comfort"
Plussat: "Crew was great. Food was good."
The boarding crew was rude, everything was disorganized with lack of information.
3.5 hours delay will ruin any day!
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Pleasant crew. Appropriate and efficiently served snack."
Miinukset: "Boarding and disembarkation were slow."
Miinukset: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Plussat: "Reasonable space in economy class seats"
Miinukset: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Plussat: "General flight journey"
Plussat: "Crew was friendly"
Miinukset: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Plussat: "The flight was smooth, the service was friendly, and the food with plentiful."
Miinukset: "Too much activity in the cabin during the flight."
Miinukset: "not really"
Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Miinukset: "Need more leg room!!! Larger meals needed."
Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Plussat: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Miinukset: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Miinukset: "My suitcase didn't come with the airline."
Plussat: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Miinukset: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Plussat: "Smooth flight."
Miinukset: "Seat a little cramped."
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Miinukset: "wasn't able to take the flight since I missed it"
Plussat: "The staff tried to help me when it was evident we would not arrive on time"
Miinukset: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Plussat: "Great food"
Miinukset: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Plussat: "Cabin crew were very professional."
Miinukset: "Aircraft returned to gate due to fault and was delayed for 45 min."
Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"
Plussat: "Flight crew was fine. Food was good."
Miinukset: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Plussat: "Booked extra room seat which gave me good room for seating"
Plussat: "Comfortable seats. Warm plane with happy staff."
Miinukset: "Maybe a second sandwich option for food, not everyone likes cheese."
Plussat: "My bagage broke"
Miinukset: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plussat: "Nice seats, comfortable."
Miinukset: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Plussat: "Everything. A truly faultless experience!"
Miinukset: "Dutch sub titels would be nice."
Plussat: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"
Miinukset: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Plussat: "I really like the spaciousness, the plug ins and general service"
Miinukset: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Plussat: "No chargers or tv on planes"
Miinukset: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Plussat: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Miinukset: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
The plane was filthy again
Fast, good loads in and out, totally worth of price.
Plussat: "Flight left on time and left early"
Miinukset: "Endless sales in cabin of duty free items"
Miinukset: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Plussat: "There was no legroom, the sandwiches is missing (not available at all)"
Miinukset: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Miinukset: "We did not make this flight due to an unrealistic connection time. We had to buy a new ticket to get to our destination."
Plussat: "boarded the plane to find it looking like there had been a kids party. food all over the seats and floors, rubbish under the seats. pilot was barely competent making a harsh fumbling landing"
Miinukset: "disgusting plane"
Plussat: "It was average"
Miinukset: "The seats could have been better, and the lighting"
Miinukset: "Great and happy"
Miinukset: "The flight attendant was actually reading from the shopping catalogue.. it was actually annoying and I couldn’t relax during the flight."
Miinukset: "No food/ drink. Even water costs €3. It was EXTREMELY hot on the flight."
Miinukset: "The app wouldn't let me check in for my return flight without paying before i left"
Plussat: "The cheap price"
Miinukset: "Check in, ticket check, linking up, boarding process, etc.... Everything was done miserably poor, that way, I believe Ryan Air can make more money by getting people will purchase priority boarding, etc! That said, and as I stated above, the crew was fine."
Miinukset: "The airline only allows online checkin and didn’t notify us through emails until a few days before the flight when we’re already traveling. During international travel, we don’t check emails. We ended up paying almost $200 to checking at the airport. will not use this airline again."
Plussat: "The crew was working doing their service well, quick service and I got help at the airport from a very helpful gentleman in custom service."
Miinukset: "It was my fourth flight with Ryanair in one week and in all those flights it was super cold temperature in the cabin. I asked the flight attendants for a bit higher at every flight but they did not fix it. Crew said that the captain regulates it.. At each flight all passengers in the rows around me agreed that it was very cold and they said that its always cold and the crew never changes it anyway. They cannot expect anything getting warmer, it is always uncomfortable cold. The flights were horrible and uncomfortable because of just that detail. I have problem with my throat and breathing since then. It got irritated and soar. I am a regular flyer becuase of my job and tried Ryanair but it was the coldest trips ever."
Miinukset: "I would be great if the flight attendants quieter than the aeroplane engines. My earbuds are no expensive enough."
Plussat: "The counter agents were helpful."
Miinukset: "Very cramped seats that did not recline. Lots of overcharging for things that are free on other airlines. The cheap seat was more than offset by the numerous upcharges for other services. I'll never fly with Ryan Air again."
Plussat: "price boarding"
Miinukset: "flight delayd luggage delayed seating random"
Miinukset: "They made is walk around barriers carrying our bags slowly shuffling forward to get into the seated area in front of the gate. It took 15 mins . They could set up the ticket check inside the seated area so we could relax."
Miinukset: "Severe delays, poor comms, priority boarding means nothing when we’re all piled into the same bus and there’s a scrum for the stairs into the plane."
Plussat: "We arrive safely"
Miinukset: "There was a delay in boarding but no communication from any of the five members of staff at the boarding gate as to why. I also purchased priority boarding but we were not seperated from the crowd."
Plussat: "more sitting space - it was very cramped and the most uncomfortable flight I have every had."
Miinukset: "Moe leg room and better seating."
Plussat: "Short flightt"
Miinukset: "The no variation policy in spite of explanation"
Miinukset: "My hardshell luggage was heavily damaged during the flight and the policy of the company makes it almost impossible to get a refund that is otherwise guaranteed by any air travel company. They have created a loophole that is impossible to exit in what I can assume is the majority of the cases they receive."
Plussat: "Early take off and excellent all round"
Miinukset: "Flight delayed,missing item of myluggage worth150£"
Miinukset: "i realize you're a budget airline, but the flight was horrible. the seats were incredibly uncomfortable, and i could not recline them. the smell of the toilet was present in the entire plane. beverages (coffee, tea and water) should be provided for free, especially water. there was absolutely no organization in the airport in sofia, everyone just pushed and shoved to board. very poor experience."
Miinukset: "The flight the board on time"
Plussat: "The boarding was efficient flight"
Miinukset: "Flight was delayed. Seats are not comfortable. I was in a bus at the back and when it arrived at the demarcation door, the driver didn't open all the 3 doors! He only opened the front door beside himself so everyone had to exit by that door."
Plussat: "The overall experience was good."
Miinukset: "The possibility that our flights may be cancelled."
Miinukset: "Late from Passport control - wouldn’t hold plane for us - missed flight - no others that dat"
Plussat: "The flight was on time, easy to board, no issues with baggage. Overall great flight. Crew was friendly."
Plussat: "The plane was on time"
Miinukset: "Unable to check in to flight online and charged an additional 60 euros per person at airport just to check into flight. Charged another 60 euros per bag despite fitting in the bag check dimensions at gate. Extremely rude agents at the gate. AVOID THIS AIRLINE."
Plussat: "Nice crew, good care of passengers, flight on time, new and comfortable planes"
Plussat: "all within norms"
Plussat: "Everything went fine, boarding was super fast and efficient."
Miinukset: "Having a flight a bit later would be good, but besides that everything was fine."
Miinukset: "Crew was clueless on the return flight! Food service was exceptionally slow and we waited for some food for the kids for an hour. There is no control over alcohol that people can buy and one group became very noisy and disruptive."
Plussat: "Smooth flight"
Miinukset: "The Landing, the Crew,the priority boarding does not look like priority boarding"
Miinukset: "The entire experience with Ryanair was bad. Once I checked in for my flights, I was never given an opportunity to print out my boarding passes which created myself and 5 friends to pay 18 euros to print the boarding passes out at the airport. The "boarding pass" button didn't even work. The gate agent was not friendly at all and wasn't helpful. I tried calling Ryanair to dispute the boarding pass charge and their customer service was even worse. I will NEVER take Ryanair again."
Plussat: "We were very happy with boarding the plane. We bought Priority Boarding passes which meant we could get on the aircraft quickly and without fuss. The crew and all the staff we encountered were all very polite and courteous from the staff at checking in to the guys on the plane itself. The seating was comfortable but we were only in the air for an hour or so due to the shortness of the flight. We didn't eat anything on board and didn't really need to be 'entertained' whilst flying mainly due to the short distance that we flew. All in all a very positive experience!"
Miinukset: "I honestly can't fault anything of the flight on both legs of our journey."
Plussat: "But not in a great way! Seat was pretty comfortable. Flight arrived on time."
Miinukset: "It was a loud booze cruise flight from Dublin to Malaga. Very happy Irish holiday makers. it was loud but the passengers mostly were good sorts. The flight attendants were pretty rude--never excusing themselves or apologizing for pushing past people. The toilet in the front was disgusting. NO HaNDSOAP. Told attendant--no soap, she said. Very nasty situation. i think it will be my only Ryanair trip."
Miinukset: "Couldn't get to flight because of national strike. Lost my money, not fair."
Plussat: "Crew friendly and professional."
Miinukset: "Seats are so uncomfortable."
Miinukset: "Airport staff not professional, No customer service, the airline is not customer service oriented. I will never fly Ryanair ever!!!"
Miinukset: "I did not like not knowing which gate was being used until 45 minutes prior to boarding. People who are regulars were able to queue up before those of us who did not know where we were heading. The baggage information is confusing; you can not be sure whether or not your bag will get on without a charge, but then when you get to the airport, the charge is greater than it would have been if you had more consisten info to start."
Plussat: "They didn't disturb us with as many sales calls down the isle as usual. Smartly dressed crew. Otherwise nothing."
Miinukset: "Over 4 hour delay Lack of communication Constant queuing No leg room No head rest No entertainment what so ever No food/drink provided FoC No compensation Chair does not recline"