It was a terrible experience for a family of 4 with a teenage to be assigned 4 seats at different rows far away from each other even after I checked that the 4 seats are next to each other on the day before the flight date. The 1st connecting flight has 4 seats connecting to each other on the same raw as confirmed on the day before flight, but the 9 hour main flight's seats were changed from what was confirmed from a day before the flight date. A confirmed seats assignment meant nothing to Lufthansa and it's partner airline AIR DOLOMITI S P A.
The TV was difficult to operate. 747 is a very comfortable aircraft
flight delay and close connection was stressful-luggage did not arrive with me-hopefully will be delivered today
None of the seats recline, on the whole plane.
they served "kosher" Dairy with Meat for dinner.
Plussat: "Booking, price"
Miinukset: "A little easier site navigation- understanding"
Plussat: "The most amazing service, good food and great steward"
Miinukset: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."
Miinukset: "I was lost my luggage for my whole trip and I still didn’t get my luggage yet very disappointed !!! You want to answer can you guys do something for me or any ideals"
Miinukset: "The multiple gate changes & technical delay caused us to miss our connection to Boston"
Miinukset: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."
Plussat: "Crew was OK, seat was comfortable"
Miinukset: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Too cramped for a 10 hour flight"
Miinukset: "Same as above"
Plussat: "Boarding process and email updates."
Miinukset: "Business class on European domestic flights is nothing more than coach seats with no one seated in the middle. Better than coach, but not by much and not worth the extra money."
Plussat: "Nothing positive to report...NOTHING!!"
Miinukset: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"
Plussat: "nice crew!"
Miinukset: "Seat hardly reclines at all."
Miinukset: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."
Plussat: "Cabin service and crew excelent"
Miinukset: "LH App not work had hard time getting seat and boarding pass online. Flight canceled LH 444 rebooked next day. While they not say I believe consolidation due to light passenger load. Long walk FRA outbound but short walk home bound. Went on bus to plane no jetway boarding."
Plussat: "service was very good,"
Plussat: "Great service. Polite, multilingual staff. Food is quite good. Super ckean orderly plane."
Miinukset: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."
Miinukset: "Not there. Still in germany"
Plussat: "Crew were very kind and hospitable. The aircraft was comfortable."
Miinukset: "The flight was running late, but that was minor. Not an inconvenience for me."
Plussat: "they did good job"
Miinukset: "security held me up due to venice security not stamping my passport,,,i was finally able to find the original ticket due to free wifi in airport and get it straightened out though it would have been awful if i had not been early early"
Plussat: "Plain in excellent condition and very clean. Friendly staff and welcome."
Miinukset: "Should have mobile phone chargers on board."
Plussat: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Miinukset: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Plussat: "Flight was on par with other budget airlines. No frills means not having the extras."
Miinukset: "Paid for premium seat not really worth it. Less leg room and no convienent storage."
Miinukset: "I traveled to Italy for Vacation. Both times, LH925 on 1st May from Heathrow to Frankfurt was delayed by 20 Mins. and TReturn on 9th May, LH327 from Venice to Frankfurt was delayed by 20 Mins. Late arrivals caused extra stress on Connections and We had to run across the airport to catch the connecting flight. Flight getting delayed both ways makes me rethink about LH Flights. I will be careful and wont like to travel on LH ."
Plussat: "Operated by Lufthansa. Attentive flight attendant. Comfortable seats."
Plussat: "It was a smooth ride overall, the staff was comfort us."
Miinukset: "The food was terrible is like each year the value goes down."
Plussat: "Everything went as smoothly as possible. Would definitely recommend."
Plussat: "On time. Smoothe boarding. No poor food. In general a pleasantly uneventful flight."
Miinukset: "I checked my one small siitcase which easily fitsin the overhead binas the ticket agent told me it was a full flight and thus required. My hand luggage was my handbag. The flight was actually 2/3 full with plenty of empty seats and empty bin space. Most passengers had 2pieves of hand luggage. So I had to wait for luggage at the end of the flight when I could have easily stored it overhead."
Plussat: "I got the meal of my choice. Excellent attention and check in experience was smooth and quick"
Plussat: "flight on time The crew as friendly and professional"
Miinukset: "I was not able to pick my seat in advance. The entertainment was geared to children or older movies. Food mediocre We were told about our flight change but not about what we needed to change until we tried to check in on our last day of our trip wasting time on our last day flight ful and packed in to small seats"
Plussat: "Quiet and comfortable for a regional, one hour flight."
Miinukset: "Getting bussed all over the airport ."
Plussat: "Both airports were great, food and shopping extremely convenient. very clean airports as well"
Miinukset: "#1 at Venice, allow the customers who checked in online to drop bags faster by giving them a separate line. And the online payment for bags was not user-friendly Venice should have a bus shuttle for the older folks from the Water Taxi to the terminal and one person to monitor the security at this location at all times. A few more signs in multiple languages at the security checkpoint would have made the line go faster. Same thing at the ticket check-in counter."
Plussat: "The fight left on time and got us to Frankfurt"
Miinukset: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."
Plussat: "The seats were roomy, the flight staff was attentive and very efficient. The plane was clean and offered many different movies to watch. They even had new releases on those list along with games and music. I truly enjoyed my first experience with this airline!"
Miinukset: "They offered alternative media for people with dietary restrictions and I didn't know this when I booked. I'm gf and they could have accommodated, had I known."
Plussat: "Crew was friendly."
Miinukset: "For such a long flight needing to use a personal device for in-flight entertainment."
Plussat: "I slept the entire flight, so no real observations or comments"
Plussat: "The flight to Frankfurt was pleasant, boarding went smoothly, and the service was great. Overall good experience"
Plussat: "The staff was so prompt and friendly"
Miinukset: "Cramped leg space, no entertainment"
Plussat: "A fast, smooth, and easy flight with a polite and efficient crew. The Frankfurt airport needs some type of internal transportation or reorganization because the size and shape make it a challenge to go through passport control and find your gate in time to transfer."
Miinukset: "The snack consisted of sugary packaged cookies. After waking at 6 a.m. to catch my flight, I would have preferred plain yogurt with fruit or muesli, or at least a nutritious nutty bar such as the KIND brand. The boarding consisted of everyone standing in a disorganized line next to another long line so that I was not sure if I was in the right place and felt nervous as the time to board drew near. Staff did not seem to be communicating what was happening and were not circulating. I had to ask fellow passengers if I was in the right line and on the right bus. We pushed away from the gate early. This worked against me at the beginning of my vacation when I missed my flight by 5 minutes due to the disorganized nature of the Frankfurt airport and its massive size."