Etsi halvat lennot reitille Washington $[7232-Helsinkiin

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Miinukset: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."

Plussat: "Nothing."
Miinukset: "Please see statement from SFO-> CPH flight."

Plussat: "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Miinukset: "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."

Miinukset: "Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost."

Miinukset: "Seat was super narrow."

Miinukset: "Luggage fee were outrageous."

Plussat: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."

Plussat: "Great food, excellent crew, pillow, blanket, water bottle... what more could i ask for?"
Miinukset: "Mildly annoying advertisements for the in- flight shopping during the movies and overhead"

Plussat: "Boarding was easy. The flight was smooth. It was a short flight (1.5 hours) so there was no food, but coffee, tea, water and juice was served."

Plussat: "No problems. I was satisfied"

Plussat: "Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some."

Miinukset: "No food or even water"

Plussat: "Very helpful staff."

Plussat: "The food."
Miinukset: "The seat are so narrow"

Plussat: "Plane was fine and it arrived on time."
Miinukset: "Main meal was awful. Crew was hard to find. Also water or juice was not served on flight after the meal (for hydration)."

Miinukset: "I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet"

Plussat: "Nothing!"

Plussat: "In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient."
Miinukset: "As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier."

Miinukset: "Flight delayed so that would not be able to make the SAS flight. Therefore had to switch flights to go to CHicago instead. But initial flight was booked under alaska--but boarding pass unable to be printed from any of the kiosks and we were told to talk to American. American didn't know anything about it. THen stood in Assistance line for 45 minutes to be told that we needed to talk to VIrgin American. They rebooked us on to American, which then promptly was also delayed for several hours, and we thereby missed our connection. Throughout the process there were no customer service representatives either in person or on the phone who were remotely helpful. Overall, worst travel experience of my life."

Plussat: "SAS plane, customer service and meals."

Miinukset: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Miinukset: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."

Plussat: "Nothing"
Miinukset: "Got delayed 13-hours in an airport with no SAS staff present to communicate anything to all of the passengers. We were not accommodated with hotel vouchers or provided with alternative travel options to our final destinations and missed flights. SAS did not cancel the flight after the first 4-hours of delay which is illegal by EU Standards. None of us were able to leave the airport as we were not told any information about potential flight departure times and it would have been $2000 to re-book with a different airline. No answers were given by SAS over the phone and their staff seemed unaware of any problems."

Miinukset: "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."

Plussat: "--"
Miinukset: "Flight late, plane not very clean food..."

Plussat: "Flight attendants were courteous and professional."
Miinukset: "Only offered coffee and tea during meals."

Plussat: "Super"

Plussat: "Quality of service and equipment"

Plussat: "Scandinavian Airlines was good to work with in person to fix issues."
Miinukset: "This was a connecting flight that was swapped to go to Newark instead of DC due to unforeseeable delays in DC. Not bad in and of itself but they only gave me a few hours notice that my flight was changed (email sent at 1 AM on a 7 AM flight) and I lost my already paid for upgrade to premium economy. They couldn't find any record of me having purchased an upgrade when I went to check in on my 5+ hour flight."

Plussat: "The gate agent in Athens was helpful"
Miinukset: "We wanted to check bags and we needed to have our docs checked before we could get a boarding pass for the last leg of the flight. No one was available around the self service kiosks and the line to drop bags or get any service didn't move for 40 minutes. We finally went to the gate. In Copenhagen we had a delay and no one would even talk to us except to say " you are booked in tourist class so I can't help You". They do an excellent job of avoiding any contact with their customers. I fly almost every week for business and have never had this bad of service."

Plussat: "The food was very good surprisingly"
Miinukset: "Again the seats are too tight and they should not be allowed to recline"

Miinukset: "They charge me €70 for my bag and it should have been free!!"

Plussat: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Miinukset: "Can't think of a single thing."

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Plussat: "That the person with whom I would have shared seats, found one with their party - had all the space...by chance ! The people at the counters are nice."
Miinukset: "1) I had an empty bottle and asked for water for multiple medications (as I had sprained my foot) thinking the stewardess had a jug of water. She opened a bottle and poured a fifth . I said I had to take many pills (antiinflamatory are three) plus iron and probiotics I take. She told me, holding the used bottle mostly full, that if I wanted more , I should buy a bottle !!!! And put it away !!! How insensitive and inhuman !!! I didn't know she was going to open a bottle !!!! Very insulting !! 2) When another stewardess passed by offering food, I asked what did we have a right to and she (only then) offered me tea or coffee (which should have been offered first). They I asked, as in all other flights (short South American flights and USA donestic) if she gave crackers or nuts to which she unnecessarily gloated pointing to the curtain that there , in economic plus , they had everything free ...insulting treatment and unnecessary information ...just like in my trip to Nice !! Same attitude ...it's probably horrible training courses. 3) you'd think the men and women that speak over the loud speaker would have bothered to learn English ...it was broken English and even sounded like babble to me...so I just ignored it ! 3) again no instructions for transfer as you come out of the plane. Had to figure it out asking cleaners ..as my flight was at night again. People below seem to coincide in that they complain of rudeness and lack of re-direction."

Plussat: "Great entertainment in modern plane with good service."
Miinukset: "Having to purchase alcohol is annoying on transatlantic. At least offer a wine or two."

Plussat: "Comfortable flight, friendly crew. Would fly again!"
Miinukset: "Food could have been better"

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Miinukset: "The plane was very old and not maintained well, dirty and not clean from the previous flights"

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "Smooth Flight and on time with a bit of Aurora (night flight to Tromso)"
Miinukset: "Voucher does not show details of check-in baggage limitations (limited to 20 KG.) and has to use Oslo airport self check-in which is quite confusing for inter-continental traveller.."

Plussat: "Flight from Kirkenes to Oslo delayed, which meant the rest of the flights were unusable. New flights were booked in Oslo through Copenhagen, which only lengthened the original trip time by about 5 minutes."

Plussat: "Introduce meals even to economy class"

Plussat: "The new cabin and video monitor are nice. Crew was polite."
Miinukset: "Food is the same as I flew last year. Taste is the same. Need some changes and variety. Movies can include more recent ones."

Plussat: "connection was easy and quick"

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "The SAS experience was great overall. Nice flight attendants, quick boarding, very well organized. Food was one of the best airline foods Ive ever eaten, especially the BBQ chicken and wild rice entree."
Miinukset: "Something about the seats made it impossible to sleep without being woken up frequently by a painful position (economy class). Obviously no economy class seat will be comfortable to sleep in, but SAS seats seem to be a lot worse than other airlines."

Plussat: "Good experience overall, no issues at all"

Plussat: "They were good to my two year old daughter"

Plussat: "The entertainment, and that they provide a pillow and blanket."
Miinukset: "Offered complimentary food of some sort."

Miinukset: "The pillow and blanket I was given had hairs from other people. It was obvious they were reusedanfnot cleaned"

Plussat: "The attendants were nice and the plane was clean. I arrived safely."
Miinukset: "I haven't flown for over a decade. The general flight was fine, but to my dismay I discovered that the airlines had squeezed an extra seat into each row. They should be ashamed of themselves. We are not animals and airplanes are not cattle cars. At least they didn't used to be. ☹"

Plussat: "The blanket and pillow"

Miinukset: "Seat comfort"

Plussat: "Nothing"
Miinukset: "It was a very uncomfortable flight as there was a box under the seat in front of seat 26E so I could not get comfortable and I’m only 5’7”. As it’s in the middle of the plane they we were the last row to be served"

Miinukset: "Never offered any food even on an overnight international flight"

Miinukset: "I was charged for baggage FLYUS confirmation did not clearly explain about the charge before I booked the flight. Not good!"

Miinukset: "Delay in Philadelphia affected this score"

Plussat: "On time. Luggage arrived to destination."

Plussat: "Smooth flight."
Miinukset: "Delayed departure. Icelandair did not hold its KEF to LGW flight for passengers."

Plussat: "Blankets and pillows at each seat"
Miinukset: "Only one drink service on a very long flight. very expensive food choices."

Miinukset: "It took hanging on a customer service line for just shy of an hour to get rebooked on the next day’s flights to Copenhagen Also they charged me $95 one-way for a single checked bag. That wasn’t clear at all when I booked my flight and will stop me from using your website again"

Plussat: "Nothing"
Miinukset: "Bad on everything"

Miinukset: "It was very cold in the cabin."

Plussat: "Stopover at Rejyavik and the Icelandic cultural experience on board"

Plussat: "The handling of the missed connection and rebooking on another flight.Great frequent updates from the ground crew RE the delay in departure."
Miinukset: "Flight crew moderately friendly."

Plussat: "And super uncomfortably tight seating. Thank goodness for sleeping pills"

Plussat: "I love the set up of the plane with the Isle of two! Perfect for me and my husband! It had great entertainment and thought there was a good amount of space. The crew was lovely!"
Miinukset: "No complementary food on the plane! No even a bag of pretzels!!"

Plussat: "I really want to thank the gate staff in Seattle for helping me retrieve my laptop from security in time to board the plane with it. They didn't have to do that and it was a huge help to me."

Plussat: "Excellent service. Everyone was very friendly!"

Miinukset: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."

Miinukset: "There is little room to store stuff....headphones, charfers, toiletry kit, etc."

Miinukset: "3 hour delay. Missed connection"

Plussat: "Non"
Miinukset: "Non"

Plussat: "Crews"
Miinukset: "Too hot inside"

Plussat: "Kindness and flexibility of staff with health concern."

Plussat: "Scenery"
Miinukset: "Small seat crammed with my neighbor"

Miinukset: "Would like more movie options"

Miinukset: "Bad entertainment, almost no new movies. No meal or drinks on international flight, food for purchased was not as advertised."

Plussat: "For an economy flight it was pretty good. The aircraft was safe and clean. The crew was very attentive and courteous. The food offered was not more than a snack at fairly reasonable cost. I would recommend eating before the trip. The departure was right on time and our arrival was a little early. Our luggage was handled properly and arrived on time with our follow-on flight to Paris."
Miinukset: "For the price paid,, i really don't have anything against the trip."

Plussat: "My seat was actually not too uncomfortable. I had travelled on Iceland air a few years ago and thought the seats were pretty tight and uncomfortable. This was better."
Miinukset: "Minimal beverages. Must bring your own snacks as they are only for purchase."

Miinukset: "I could not mov, the legroom was nonexistent, heavy people in front of me."

Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"

Plussat: "We boarded on time and the plane was clean."
Miinukset: "We were told we had to check our carry on, which they said was too big, yet others with much larger didn't. The flight attendants were not friendly and we were past up numerous times when they were seeing & collection trash. Half way to our destination two of the three bathrooms were no longer functioning."

Miinukset: "Our suitcases got lost"

Plussat: "The people that work for Iceland Air were very friendly and helpful. Our trip to Reykjavik and onto Paris was great. We would fly with Iceland Air again."

Miinukset: "Armrest that can't go up when with a child"

Miinukset: "Terribly uncomfortable seat, and it's always a bummer to have to pay for food on a long international flight"

Plussat: "Seats were comfortable with plenty of leg room and the flight was smooth and pleasant."

Plussat: "The staff were extremely nice and helpful as I was traveling with bridal dress and the suit of the groom, and, seating in economy class, I was worried about stuffing these items in the overhead compartment. The airline staff helped me store these items in a closet without hesitation; and even checked back in with me upon landing to ensure that I wouldn't forget them while exiting the aircraft."
Miinukset: "Seat has very little cushion, it didn't take long for my lower back and butt to start hurting. A more comfortable seat would go a long way towards helping one forget they are on a transatlantic flight."

Plussat: "For economy class the leg room was actually decent."
Miinukset: "On every other international flight I have flown on meals and drinks are included. Kind of ridiculous you paid for these things individually on the flight b"

Plussat: "Friendly attendants Personal tv"
Miinukset: "Small seats Food service is extra $"

Plussat: "I slept most of the flight. I did not use entertainment"
Miinukset: "My husband forgot his head phones in the seat pocket (9C)."

Miinukset: "The change in Keflavik was unnecessarily confused and lacked clarity."

Plussat: "Check in and boarding experience were erfect."
Miinukset: "Seats throughout majority of aircraft (I.e., Economy section) are flattened from overuse, so they are hard and uncomfortable."

Miinukset: "Seats are very uncomfortable for long flight ."

Miinukset: "Time to upgrade your planes, Alaska Airlines!"