Two free meals with wine, care package for adults and toy package for kids, free entertainment at every seat. Could do better with organizing overhead bins to maximize space for carry on baggage. Otherwise a great airline to fly with!
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Rude staff in business class on the flight from Istanbul to Islamabad. (Flight TK0710). Great/lovely staff in business class from Chicago to Istanbul (TK006)
Everything was just perfect, extremely polite staff, excellent service, food was great and best of all flights and connections were on time.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
The staff was helpful at boarding as well as in-flight. Entertainment was top notch. Baggage arrived at destination without any issues. Leg room and aisle felt cramped.
Extremely slow boarding caused the flight to be late 40 minutes. Missing the connecting flight
Plussat: "Service is good"
Miinukset: "If 5 pounds is over to figure it out and go thru and next time will doit Wright"
Plussat: "I only like the hand sanitizer and a mask that gave us"
Miinukset: "The food they service was bad"
Plussat: "No sops followed"
Miinukset: "Food is really bad and they never even bother checking with any one same burger which is cold dry"
Plussat: "During this covid days NO ONE in the flight will keep the soccal distance and no one will take the issue serious and the crew did not helpfull"
Miinukset: "You should take this issue very seriously"
Plussat: "Athens to Istanbul is a short one hour flight, made very pleasant by the attentiveness of cabin crew"
Plussat: "Staff & food were excellent."
Miinukset: "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
Plussat: "There was a terrible weather in Miami, also the traffic was heavier than normal. my wife arrived to the airport 1hour prior departure, she couldnt get checked in! Even though the floght was delayed 3-4 times For a total of 2 hours! We were very upset since we have a wedding celebration scheduled and the airline showed no flexibility even in situations where the floght was delayed! They charged alot of mone to rebook for the next day"
Plussat: "Entertainment was good. Flight was comfortable"
Miinukset: "The crew was unkowledgeable about toddler aircraft seats. The flight was delayed by 1 hour, causing us to miss our connecting flight."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Miinukset: "the food is a bit tastless"
Plussat: "Nothing isn’t good flight"
Miinukset: "I don’t have any thing to say everything are bad even Airport too bad to find WI Fi also has unclean bathrooms over there"
Miinukset: "Late flight While in transit. They wouldn't pay for my meal in Istanbul because my overlay was 3 hrs"
Plussat: "The food was decent and they seem to want to please."
Miinukset: "I always try to avoid the airline because they keep the cabins so uncomfortably hot. No matter how many clothes you take off or complain it is like a Turkish bath. It is torture."
Plussat: "Food was better than other airline."
Plussat: "Ataturk airport, meals"
Miinukset: "Turkish airlines staff are rude"
Miinukset: "They are simply liars!!! No shame, no responsibility they gave information that flight was canceled I'm MIA, September 8, 2017when I called them three times. But after Hurricane Irma, when I call them and ask for refund money for not having flight! ..They just simply lie !... like passengers don't show up. .just don't pay money! !! In this devastating time, that hepince in Florida! ...It's so shallow, not fair and not professional action, ether NOT RIGHT! !!....."
Plussat: "Superb entertainment system"
Miinukset: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Plussat: "Friendly accommodating staff, good food, quality entertainment"
Plussat: "Plane was more comfortable this time. I was able to put seat back a bit to sleep."
Miinukset: "Food choices were poor. For a long flight, it would be ideal to offer things for people with allergies. As a celiac, I was unable to eat most of what they offered me and there were not a lot of options. This is difficult on such a long flight."
Plussat: "Turkish tea."
Miinukset: "The food was not good"
Plussat: "food was good."
Miinukset: "When I got Istanbul Ataturk Airport, they left me in baggage area with my wheel chair. I had to carry my two luggage through the exit door."
Miinukset: "We had to wait about one hour after sitting."
Plussat: "Turkish Airlines has an excellent entertainment system"
Miinukset: "They used to have more legroom"
Miinukset: "Why this difference between India to Istanbul and Istanbul to New York flights?!!!!"
Plussat: "The staff was efficient, friendly, and helpful, the meal was reasonably good, my fellow passengers were pleasant."
Miinukset: "Most discomfort I had stemmed more from my own fatigue and the inherent dryness of airplane air than anything that could have been controlled. No, the tea I had after my meal wasn't good, but I'm picky. The entertainment options were heavily impaired by the heinous sound quality, however, rendering the movie I watched crackly and often inaudible. I also wish the ticket counter opened earlier before the flight, especially when it ostensibly closes an hour before takeoff. That makes for a narrow window indeed."
Plussat: "The seats were comfortable"
Miinukset: "The entertainment system was not operational"
Plussat: "Todo estuvo bien. Me gusto mucho la aerolínea turkish! La recomiendo"
Plussat: "All went right. Nothing negative that drew my attention."
Miinukset: "They are doing it all right."
Plussat: "Easy to get exit row seat, very nice crews, good food incl. free wine."
Miinukset: "Istambul Intl. Airport: Wifi requires a code to be sent to a working cell phone. It never worked for me (and that on 6hrs+ layovers there) and obviously people with only a pc or iPad/ipod/iphone without working sim card are screwed. If you offer free wifi, don't add ridiculous requirements that no one can fulfill."
Plussat: "Although there was only one option for meals, they were good nevertheless. The entertainment on Turkish Airlines is the best I've ever seen on any international airline. There are so many options and the layout is new and modern."
Miinukset: "Compared to my flight from New York to Istanbul, my flight from Istanbul to New York was less wonderful. The crew was not as attentive and was not helpful in assisting the grandmother who was sitting next to me with her 2-year-old grandson who wanted to know if another seat was available. There was only once choice for the meals, which I found odd on a long international flight, but I did enjoy the meals. The plane was older than the one I took from New York and were less comfortable. I don't usually have a problem with legroom (I'm pretty average height at 5'5"), but the legroom on this flight was noticeably smaller."
Plussat: "Easy checking reasonable wait."
Miinukset: "The Kate arrival at the final destination."
Miinukset: "The flight was delayed by 2 hrs, no explanation given, the ground staff was no where to be found, finally one person showed up and he was not helpful. No formal announcement was made!"
Miinukset: "Late baggage"
Plussat: "food was perfect. Staff on board wear good."
Miinukset: "checking in at Beirut Int. Airport as a first image for the turkish airline was fair. the lady on the counter wasn't friendly and responsive to my simple question concerning the seat. entertainment TOUCH mode of the screen wasn't working properly."
Miinukset: "old and boring entertainment movies for a 7 hour trip. The cabine had no USB port or electrical port."
Plussat: "Thats awesome"
Miinukset: "All personel it was good."
Plussat: "Over all is ok"
Miinukset: "Stay over in Istanbul, they gave only one meal for 24hr"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "When I asked for a seat change the crew was very accommodating"
Miinukset: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Plussat: "Free entertainment"
Miinukset: "More comfortable seating"
Plussat: "Crew is amazing and friendly"
Plussat: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Miinukset: "The in flight screens weren't working well."
Plussat: "Food was decent. Entertainment was decent."
Plussat: "It suited the time i could travel"
Miinukset: "I felt although they said the two attendants were great they were at best mediocre especially the man"
Miinukset: "On time flight"
Plussat: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Plussat: "Food was so good. Crew was also very nice."
Plussat: "Check in person was very helpful in rerouting our flight."
Miinukset: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Plussat: "Good crew"
Miinukset: "The WiFi didn’t work well"
Plussat: "New plane, charging stations"
Miinukset: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Miinukset: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Miinukset: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Miinukset: "They did great. The weather was poor, so it felt more like a roller coaster ride home. Made it safe and sound. Would’ve been nice to get an update is speaker about change in weather and the rough ride in store when the whole ride was so turbulent."
Miinukset: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Miinukset: "Was not allowed to check in even tho flight was delayed. Horrible!"
Miinukset: "No dairy free options!"
Plussat: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Miinukset: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Miinukset: "You messed up my life with your poor service."
Plussat: "Exceptionally helpful & attentive flight attendant, comfortable, on time"
Plussat: "Cannot. Figure out how to use the wifi."
Plussat: "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
Miinukset: "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
Plussat: "Crew was nice"
Miinukset: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Plussat: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Miinukset: "1. Wifi didn't work"
Plussat: "Crew was friendly and helpful"
Miinukset: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Plussat: "Flight went well and was smooth."
Miinukset: "The plane bathroom was old and junky"
Miinukset: "Lack of legroom in economy"
Plussat: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Miinukset: "Nothing negative to say!"
Miinukset: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Plussat: "The crew was super friendly and incredibly helpful with our toddler."
Miinukset: "It was really cramped and the bathrooms smelled very strongly."
Plussat: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Miinukset: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Miinukset: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Miinukset: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Plussat: "the flight was on time and the staff very helpful"
Plussat: "Availability of flight. Quick flight, on time"
Miinukset: "Lay over"
Plussat: "The friendliness of the staff and movie choices"
Miinukset: "Seat space"
Miinukset: "Very rude flight attendant - unnecessary attitude"
Miinukset: "Unkindness of gate agent"
Miinukset: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Miinukset: "Snacks if possible"
Miinukset: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Plussat: "I liked that from China to Seattle on the flight itself they took very good care of us making sure we were all comfortable, hydrated and well fed."
Miinukset: "The Shanghai airport did not open luggage drop off until 3hours before my flight when I was told it would open 5 hours prior, as well as tried to get me to leave to rent a hotel for the night as my layover was a few hours, then delayed Seattle boarding for over 45 minutes, once we were on the plane we were then told we were number 25 to leave therefore leaving us another hour and a half of a delay."
Plussat: "Great crew."
Miinukset: "Very cramped seating on this plane."
Plussat: "Left on time, smooth flight"
Miinukset: "in Amsterdam any DELTA crew helm us, only KLM"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "The leg space was great for economy class. There was room for bags in the overhead. The movie selection was great."
Miinukset: "Boarding via bus.... first bus had kids, business class, and people who needed help. Second bus had everyone else. Both waited on the tarmac for the plane to be ready and both busses opened the doors at the same time. The families were swamped while trying to load the plane with kids in tow."
Plussat: "I like the cree"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The crew was fantastic!"
Miinukset: "Movie selection was very limited"
Miinukset: "I still think it makes more sense to board the seats in the back of the plane before those further forward. It is difficult to get past the people who stand in the aisle or take forever to try to put their bag in the overhead bin."
Miinukset: "Boarding was ridiculously unorganized and stressful."
Plussat: "Great food, great service. Crew was very nice."
Miinukset: "The video screen at my seat was malfunctioning."
Plussat: "I'll probably never fly Basic Economy again....it's worth the extra money."
Plussat: "The gluten free special meal was more imaginative than others I’ve had. No rice crackers wrapped in saran. Flight attendants very professional."
Miinukset: "Flight seemed to drag on forever, but there’s not much the airline can do about that. Seats in economy were cramped."
Plussat: "The flight was one hour late to leave Seattle and we had to run in Frankfurt airport for 20 minuts to catch the next flight and one luggage did not make it . No more"
Plussat: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Miinukset: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
Plussat: "The crew was nice and polite."
Miinukset: "TV screens were old. Its response to the touch was iffy. It used to detect the touch point correctly sometimes but not other times. Often it took quiet some time to read and start something of my choice, which was quiet frustrating."
Plussat: "everything was good other than the entertainment package"
Miinukset: "not verymany movies to select"
Plussat: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."
Plussat: "Food was good. Flight was on time, everything went smoothly"
Plussat: "The good organization and the friendly atmosphere."
Miinukset: "The bad movies."
Plussat: "The crew, again, was fabulous. Boarding, once the stuffy wait was over, went quickly. They attended to every request with smiles, gentle humor, and without delay. Nonstop movies were a great help on this second of two long legs, and it was really nice to have control over pausing, replaying portions, and jumping ahead past sex scenes. A 10-sec forward button like the back button would be very useful to skip nudity scenes, there were families around us! The trip was as comfortable as it could be, given close proximity of seats. Appreciated the pillows and blankets, and frequent water and drinks."
Miinukset: "Boarding was pretty terrible - no instructions, go left, give up the water bottle we JUST BOUGHT even though it was still unopened (it had to be "sealed", still no idea what that means because the seal wasn't broken), and the waiting room was very stuffy! Seemed we should have been able to get air...? Boarding went quickly, though, thankfully. Breakfast was pretty bad, one of us just skipped it once opened because it was so unappetizing. Would have liked movie ratings to appear in the descriptions to save the risk of getting started on lame shows."
Miinukset: "Seat was too small and really uncomfortable"
Plussat: "Friendly crew, multiple drink services"
Miinukset: "Waited 40 mins after boarding with no explanation as to why we hadn't moved"
Miinukset: "My video player had substantially less options than the rest of my aisle. The food was below average."
Plussat: "Efficient boarding"
Miinukset: "Food was poor, dried up and not enough for 10 hours flight. You did have the option to buy more."
Plussat: "Crew was friendly. I enjoyed the choice of entertainment. Food and drink were fine."
Miinukset: "I wish we had more leg room. It was so crowded and I could barely move!"
Miinukset: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."
Miinukset: "Food was pretty bad"
Plussat: "The flight was comfortable, the crew very nice, the food good and many good movies to choose from."
Miinukset: "Could have used a few more snacks. But didn't bother to ask for any either."
Miinukset: "Awful customer service once out of the airplane. It took 2 hours from landing to get our luggage. Just terrible. How many times can someone hear a generic announcement about luggage being here momentarily? This left a very poor impression of Lufthansa overall for me and everyone in my party."
Plussat: "Entertainment, flight crew was courteous and helpful, lots of snacks, water, and free wine!"
Miinukset: "One of our pieces of luggage did not make it back with us. The good thing is that the Lufthansa staff was helpful, the automated emails kept me informed, and the bag was delivered to me as soon as possible. Seems to me it was as good as it gets when a piece of luggage gets lost."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Lufthansa rocks!"
Plussat: "They didn't charge me for my surfboards which was great. It was my only check-on bag and under two meters and that should be free on every airline. Flight attendants were very nice and professional. I gave the food 5 stars based on other airline food, I'm not expecting restaurant quality at 37,000'. Movie selection was adequate for me, although I've seen some complaints in the reviews here."
Miinukset: "It was a little tricky checking in on my phone. The check email reminder didn't carry the info I needed to check in which required extra searching and copying and pasting. That experience could be streamlined. There was group confusion when being directed to board the plane on two flights."
Miinukset: "I had to scramble on the last day to ensure I have an alternate flight via British Airways"
Plussat: "flight attendants were polite and there were two meal services."
Miinukset: "The flight was full and the seats were extremely close together with little room. When the person in front of me leaned back I had no room and it was hard to see the movie screen."
Plussat: "I felt like I was traveling in first class! The crew treated me VERY well it was like night and day from the trip I made TO Italy on Air Canada who I will never travel with again. I will look for future travels with this airline for certain thank you so much!"
Miinukset: "I can't think of a thing! You really were that good and my flight was a long one from Frankfurt to Seattle!"
Plussat: "Food was good and flight was as scheduled with no changes."
Miinukset: "The Lufthansa folks at the terminal gate while boarding weren't friendly n approachable."
Plussat: "Food/drink choices and portions were very generous on our long haul flight . Efficient boarding. Lots of entertainment options as well."
Plussat: "Captain was personable and made the flight more enjoyable"
Miinukset: "Length, which could not be helped"
Plussat: "Crew was helpful, slightly relaxed reclining. Baggage delivered on time & without damage."
Miinukset: "Flight took after 1.5 hours delay , with 30 min incremental delay notifications. After take-off, food service started 2 or 2.5 hours later , they could have expdited it considering that the flight was delayed. Seats ,as I have come to expect from Lufthansa , were cramped laterally ,although i was pleasantly surprised with how much they reclined, given my low expectations. Main dish in the Food service was served hot but were quite minimal in taste/quantity & variety comapred to other inter-continental providers. I was feeling hungry most of the flight and couldnt sleep as well."
Plussat: "I witnessed the flight crew defuse a conflict between two male passengers (that had escalated to shouting and throwing each others belongings out of overhead storage) before we left Frankfurt. A male steward showed he could be professionally stern when backing up a female coworker handling the situation and compassionate when he comforted an elderly woman in distress halfway through the intercontinental flight. The entire crew I interacted with in economy class were professional, friendly, welcoming, and helpful."
Miinukset: "Boarding the entire plane at once was inefficient and caused conflicts over the availability of overhead storage. Obviously this is an airline decision and not a flight specific problem."
Plussat: "The price, the service, the food."
Miinukset: "The sardine can."
Miinukset: "I was very uncomfortable in my seat between two fellow passengers who were large individuals. For a flight duration of over ten hours, it was terrible to repeatedly have to negotiate space with them as they were spilling into my chair space. I also had to insist they not extend their legs into my foot well."
Miinukset: "Seats were very cramped in economy. A big factor on a 10 hour flight."
Plussat: "Fast and efficient boarding. Cheerful and helpful crew. Clean cabin. Everything was 100%."
Miinukset: "Nothing. I was a happy camper from beginning to end."
Plussat: "Crew was great... food was wonderful. The lie-flat seat made my day."
Plussat: "You fed us a lot, which was appreciated. The food was pretty good, especially for airline food. And you were generous with the alcohol:-)"
Miinukset: "My seat mate was very difficult. I'd appreciate more movie selection, like newer US films."
Everyone was super nice! Plane was clean. The food was good. The long flight was made very pleasant by SAS.
Flight got delayed in SFO. Had layover in Copenhagen for 1 hours but missed my connecting flight because of delay in SFO. Had to wait 6 hours in Copenhagen for next flight :'(
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "Crew was amazing. Seat was better then usual."
Miinukset: "Don’t make us pay for our drinks."
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "The airplane was modern and well kept. The crew were attentive and kind."
Miinukset: "Nothing - our flight out was great!"
Plussat: "Efficient boarding process."
Miinukset: "Seats super uncomfortable, no food for a 3.5 hr flight, just tea or coffee as free drink options."
Miinukset: "Upon landing in EWR on United, per my reservation on this site my connection was on SAS to Copenhagen. Upon arrival in EWR, I received an email from this site saying my SAS flight "may be canceled". I immediately headed to the terminal where SAS was and went into the lounge to speak to an agent. The women I spoke to could not have been more rude. She told me my flight was canceled and that she did not have access to any details because that was United's responsibility. I told her that could not be the case because my flight was on SAS so if they canceled the flight, I would like to understand what my options are given that I had a tight window upon arrival into my final destination into Dubrovnik so I could not be too late in landing outside of my original reservation. She told me that I had to talk to United and did not even acknowledge why there was a cancellation or anything other than the SAS flight I was on was cancelled. She barely even helped me to understand where my luggage was which I was very concerned would be lost given the issue with the flight cancellation. As a result of all of this, it turns out I was put onto a United flight that now had MORE connections. I had to now go to Frankfurt to Vienna to Dubrovnik, all with really tight connections AND now I no longer was on the same flight as my friend who I was traveling with. SAS did not help with any of this or care to assist in ANY way. They told me it was out of their hands and I had to talk to United. AWFUL service when SAS had cancelled the flight! I had no choice but to take the re-routed flights. I ended up running to my gates and barely catching all of my connections which made for a very stressful travel experience to start my long awaited vacation. After paying the high cost I did for my flight, I am extremely frustrated with my experience as I ended up having more connections, tight connections, awful customer service and a really stressful trip. This is NOT would I would expect for how much I paid and out of the quality of an airline. I would like to receive some type of compensation for the extreme inconvenience of landing 3+ hours after my original arrival time, being broken up with my friend who I was traveling with, not being given any options for my travel, terrible customer service assistance, and no acknowledgement from SAS to help me in any way."
Miinukset: "Thankfully flight was a bit late since many from the previous flight needed to connect to this flight."
Plussat: "Great movies."
Miinukset: "Special menus are impossible to get unless you book directly with SAS. Arrived starved and angry after 8 hour flight."
Plussat: "That’s what you want, eh?"
Miinukset: "It would be nice to get a complementary cookie with the complementary coffee..... no concerns otherwise."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "The crew is great. Did everything within their abilities to be comfortable"
Miinukset: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Miinukset: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."
Plussat: "Crew were excellent, had a row to myself, luggage turned up quickly"
Miinukset: "No landing cards given!"
Miinukset: "I had requested an aisle seat and on both flights to and from Stockholm and Chicago had to sit on the very last row in the middle seat between 2 people who seemed to exceed the "weight allowance" that seem so important now when you flight unless you spend a lot a money on the ticket and it then becomes irrelevant !!"
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Miinukset: "SAS charged me 70 Euros for a small 14 KG carryon luggage. It should have been free. Even Ryan air only charged 35$ for a checked bag. This was ridiculous and service was poor."
Plussat: "Transfer desk was remote but once found, staff was very good"
Miinukset: "Haven't made it yet due to late flight/missed connection"
Plussat: "In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient."
Miinukset: "As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier."
Plussat: "First time using SAS and very pleasant trip"
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Miinukset: "Flight cancelled without warning less than two hours before departure."
Plussat: "I am pleased we landed."
Miinukset: "entertainment system did not function properly. when it did, movie selection was terrible. very mediocre flight experience by mediocre, government funded airline that doesn't really need to compete for business."
Plussat: "Everything went smoothly. Timely boarding in a very efficient and comfortable process. Really great food and accomodating staffing"
Miinukset: "Not water for children."
Plussat: "Quality of service and equipment"
Miinukset: "Missed connection was re-routed by United directly to FRA"
Plussat: "Friendly crew. First meal was good."
Miinukset: "Small movie selection. Second meal/snack not great. Older plane (still had ashtrays in arm rests)."
Miinukset: "Delay after delay. Screaming kid"
Plussat: "Modern plane, great entertainment system"
Miinukset: "Paying for booze, vegetarian breakfast is awful."
Plussat: "Very pleasant staff in airport and on board. Really like the new planes, too. Food served on long haul international legs even on SAS Go which was great."
Miinukset: "Boarding a bit confusing on a couple legs, didn't really announce boarding group etc, but otherwise was fine."
Plussat: "The attendant made sure we got checked in and on the flight even though there could have easily been a hang up that prevented us from getting on the flight. It was pretty empty so we got a full row again for all our baby stuff. Very nice"
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "The non stop to Copenhagen from San Francisco was excellent. We departed on time, arrived on time.The seats in coach were much more comfortable than other airlines. I will fly SAS again."
Miinukset: "I think if there were a few choices for the dinner service I would have been happy."
Plussat: "Short flight, friendly crew."
Plussat: "The crew was knowledgeable, gracious and helpful for the entire flight. I enjoyed the mapping and camera feature of the plane. The selection of options for entertainment was a delight."
Miinukset: "How do you say to close for comfort but then one gets what one pays for and the economics are understandable yet I did not care for the cramped space provided."
Plussat: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"
Plussat: "The boarding ease, the crew, the piloting!"
Miinukset: "Would love the onboard tv that shows the flight in progress and/or some onboard music options."
Plussat: "The plane was new, great seats and staff"
Miinukset: "Delayed flights, microphone is too fuzzy, hard to understand. Also why couldn't we get 2 or more sodas.. Crazy! The Asian airlines beat you! Very expensive stuff like a small red bottle of wine was like almost $15! Nuts... Very disappointed.. It should be free for the money we pay! Also staff just let people leave their windows open which was crazy coz most passengers are tired from other trips and of course in Europe you can hardly see anyone letting the elderly and children have any first priority boarding or let alone line up. I had my disabled husband and a young active little grandchild... Cathay Pacific, PAL,KAL, CAL are great about priority boarding for the elderly and children. Its sad your company do not have compassion or empathy for families with little children and the elderly population.. They really suffer!"
Plussat: "Easy flight, nice crew members, no issues had here"
Miinukset: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"
Plussat: "Lots of movie to chose from. Chicken Curry was tasty."
Miinukset: "The person in front of me put the seat back so far that I had almost no room to get up—then glared at me when I had to pull on the seat back to get out."
Plussat: "More room in normal seats and more comfortable. Newer and better screens than United too."
Miinukset: "Airplane food is almost never great, but it was edible."
Miinukset: "I was bumped off. So I liked nothing about that SAS flight."
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Plussat: "Checking was simple . The waiting area was comfortable. The flight seats were convenient, and we arrived early."
Plussat: "Everything went as planned, good terminal for connecting flights"
Customs at CDG airport was soooo slow we nearly missed our connection with maybe 3 minutes to spare.
The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Good cabin crew, Wi-Fi availability al through my trip.
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Plussat: "Easy boarding, entertainment"
Miinukset: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Miinukset: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Plussat: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Miinukset: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Miinukset: "Delay in take off 45 min!!!!"
Miinukset: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Miinukset: "New variety of food"
Plussat: "The crew was very helpful in all respects."
Miinukset: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Miinukset: "Excelente aerolínea"
Plussat: "Everything was great"
Miinukset: "Baggage check in was stressful"
Miinukset: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Plussat: "Flight was in time"
Plussat: "Air France has the best crews! They really go the extra mile."
Miinukset: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Miinukset: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Plussat: "Good selection of movies"
Miinukset: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Miinukset: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Miinukset: "My luggage was lost in Paris. Now I need to wait still."
Plussat: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Miinukset: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Plussat: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Miinukset: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Miinukset: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Plussat: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "Nothing particular"
Miinukset: "Nothing particular"
Plussat: "Punctual, great food in Premium Economy, friendly crew."
Miinukset: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Plussat: "Food was excellent and crew was very nice."
Miinukset: "Could not check in online before my flight and no zones to board just line up and go apparently."
Plussat: "Friendly staff"
Miinukset: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Plussat: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Miinukset: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Plussat: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Miinukset: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Plussat: "the food"
Miinukset: "no room for legs"
Miinukset: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Plussat: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Miinukset: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Plussat: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Miinukset: "2 hours delayed..."
Plussat: "It was a 30min flight not much to say The crew on the ground really took care of us"
Plussat: "No delays, service with a smile"
Miinukset: "Nothing to report."
Plussat: "That it was a night flight"
Miinukset: "No airconditioning, no food choice, no space."
Plussat: "leg space in plane"
Plussat: "The flight crew and flights itself were great."
Miinukset: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Plussat: "Other crew members were very polite to us, in particular a younger tall woman."
Miinukset: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Plussat: "Food and service"
Miinukset: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Miinukset: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Plussat: "Spacing was ok"
Miinukset: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."