Etsi halvat lennot reitille Wienistä $[15452-Ouluun

Plussat: "Great service and yummy food."
Miinukset: "The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!"

Plussat: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Miinukset: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."

Plussat: "The crew was amazing. The food was good"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Great crew"

Miinukset: "2 н in plane, then tecnicans search and fix problems"

Plussat: "everything was good"
Miinukset: "Needed a bit more food :)"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Miinukset: "The food wasn’t good and it would be great if they had pasta or some vegetarian option."

Plussat: "clean planes, timely service, nice flight attendants"
Miinukset: "no power outlets narrow selection of juices/water on the plane"

Plussat: "Experience at HEL airport was easy and stress-free. Appreciated priority security option so my line was such shorter."
Miinukset: "I waited over 45 minutes for my luggage at baggage claim."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Food, entertainment, service"

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Miinukset: "I hurt my knee. The legroom is too small."

Plussat: "Very nice staff. Probably one of the best flights"

Plussat: "Nice crew that were helpful."
Miinukset: "Small plane, cramped seating."

Plussat: "UNCOMFORTABLE BED AND SERVICE"
Miinukset: "BED, DRINKS"

Miinukset: "Boarding in EU was chaotic. They didn't board on groups. Slow check in at Munich."

Plussat: "Its a short ride."
Miinukset: "Short ride."

Plussat: "Airplane was nice."
Miinukset: "I paid $90 for economy comfort for my flight and did not get an economy comfort seat. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund. It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back."

Plussat: "The flight was on time and everything ran smoothly."
Miinukset: "It was a bit confusing that the tv's came out out the seats, an announcement about that would have been helpful."

Plussat: "Nothing"
Miinukset: "Flight attendants in majority were rude, didn't care, unhelpful, for business class, service was worst I ever experienced. Plane is old, pretty dirty, they don't care about elders at all, this flight really ruined my whole travel experience, I doubt I'd ever want to go back."

Plussat: "Everyone was polite and helpful and did everything to make flight comfortable"
Miinukset: "Plane tiny and not very comfortable, but the flight time is pretty short so it is not bad overall"

Miinukset: "Flight was late, I had to spend my own money to go to another airport, because I was late to my flight, so they had to re-book it. Awfull experience. A lot of stress"

Miinukset: "Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Miinukset: "I don't live in Riga and had pick up scheduled in Rigas airport to take me home to Telsiai, Lithuania. Because flight was delayed and I had to fly to Talin and then to RigaI I arrived at 10pm plus took me another 30min to figure out what happened with my luggage. I am still in Riga waiting for the morning to schedule another ride home. Very long , inconvenient trip ;-("

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Plussat: "Finnair is great when nothing goes wrong..."
Miinukset: "... but a disaster when things go wrong. Too many pilots "sick" on new year day so our HEL-SIN flight was cancelled. We spent three hours at the airport queueing and only getting a hotel. No alternative flight. We spent an hour waiting on line at their call center (no local numbers, only one Finland number) and got rebooked on a super tight HEL-FRA-LHR-SIN connectiob, which we barely made as the connection times were so short. Plus they messed up the checkin so we got denied boarding in Frankfurt and lost our suitcases. Perfect storm... we will NEVER take this airline again. Totally understaffed and I competent. Fly a major airline and pay a little more to avoid things like this..."

Miinukset: "Delay"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "Great crew and service"
Miinukset: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"

Miinukset: "Seats were too closely spaced. Like a coffin. Will probably not fly Finnair unless the price is next to nothing."

Plussat: "This was a very short flight and I don't recall if there was any food service or entertainment."

Plussat: "Hyvä ja helppo lento"

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Plussat: "Headset did not work properly overall it was great"
Miinukset: "Headset receptacle did not work properly I could only hear in left ear"

Plussat: "Blueberry juice. And best coffee I ever had on an airplane."
Miinukset: "Can't think of anything."

Miinukset: "did not get to Helsinki in first place; flight from Warsaw to Helsinki canceled by Finnair (# 742) put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "Feel like reacist Company"
Miinukset: "I didnt like the treatment of the crew."

Plussat: "Seats ok. Crew is super. Drinks offered"
Miinukset: "Nothing, AF rocks"

Plussat: "Punctual"
Miinukset: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"

Miinukset: "Short and sweet"

Plussat: "The crew and the food were great!"
Miinukset: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."

Plussat: "Crew were very good."
Miinukset: "No vegan food available."

Plussat: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."

Plussat: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."

Plussat: "Everything! The service was exceptional!"

Plussat: "Crew was very friendly and seat in KQ is super comfortable in Business."

Plussat: "Excellent service"

Miinukset: "No entertainment facilities"

Plussat: "crew was wonderful, great food, quick boarding"
Miinukset: "cant think of anything"

Plussat: "The crew was friendly!"
Miinukset: "Once again no vegetarian options."

Plussat: "Great seat. Comfortable. Quick boarding."
Miinukset: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"

Miinukset: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."

Plussat: "Air France has the best crews! They really go the extra mile."
Miinukset: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."

Miinukset: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."

Plussat: "Crew was very nice and the food was excellent"

Plussat: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Miinukset: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."

Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Plussat: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Miinukset: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."

Plussat: "Friendly crew, good meal and entertainment"
Miinukset: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."

Plussat: "It was on time"
Miinukset: "Hard seats Boarding was 35 min delayed"

Plussat: "Nothing."
Miinukset: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."

Plussat: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Miinukset: "The crew did not announce the score of soccer cup semi final between Belgium and France"

Miinukset: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."

Miinukset: "Flight cancelled because of weather"

Plussat: "The quality of service from the staff and their courtesy. A great asset of the airline."
Miinukset: "My luggage was left behind - this despite my being lifetme platinum."

Plussat: "La entrada"
Miinukset: "El resto de cosas"

Plussat: "Nothing special"
Miinukset: "They start serving late the apperitif before taking off and take it back right after."

Plussat: "Speed, courtesy of the flight attendants"
Miinukset: "Landing was a bit rough, understandable due to the weather."

Miinukset: "The room between seats is unbearable."

Plussat: "Everything was very prefect and would love to fly again."
Miinukset: "NA"

Plussat: "Todo muy bien Volvería a viajar con ellos."

Plussat: "nothing"
Miinukset: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"

Plussat: "The hostesses were very kind and nice"

Plussat: "All crew I interacted with was great, friendly, and helpful."
Miinukset: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."

Plussat: "Seats were comfortable with good recline. Food was good, but not excellent."
Miinukset: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."

Plussat: "Boarding was very efficient"
Miinukset: "Losing my luggage after checking it at the gate when volunteers were needed."

Plussat: "Standard stuff"

Plussat: "cookies were great"
Miinukset: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."

Plussat: "Crew"
Miinukset: "No entertainment or usb plugsto charge."

Plussat: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Miinukset: "Business class seats hard. Did not flatten out for sleep."

Plussat: "Boarding was fast and efficient. Flight attendant staff were friendly and very courteous."
Miinukset: "Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between."

Plussat: "Ticket price"
Miinukset: "Long check in wait in Dubai. Food was shocking - inedible!"

Plussat: "The aircrew are very friendly. The staff at CDG were very helpfull with our connecting flight."
Miinukset: "The seats are very cramped for tall people, especially when the passenger in front of you reclines their seat."

Plussat: "The in-flight entertainment wad quite nice, even though the screens were old."
Miinukset: "The vegetarian meal was tasteless. I expected way more."

Plussat: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Miinukset: "Can't think of anything."

Plussat: "there were problems getting the tickets issued in Rome. the worker at checkin kept us for 20 minutes without telling us what was going on. the flight left the gate on time, but then we sat for an hr before leaving. no information was given as to why the flight attendants were rude. after landing we sat for an hr on the runway waiting for a gate to be available."

Miinukset: "Norwegian was unwilling to refund flight to and from Rome in the height of the Coronavirus pandemic."

Plussat: "Worst travel experience of my life"
Miinukset: "Everything"

Miinukset: "Too many extra charges, baggage,boarding,seats."

Miinukset: "Lost bag"

Miinukset: "Baggage allowance should be better. They only authorize 44 lbs which is less than other airlines. I was really not happy with the baggage allowance."

Plussat: "Yes the crew were, the sits I enjoyed them because there were 4 open rows without any passengers on them so I was able to utilise them."
Miinukset: "On the way to Paris though, couple of your crew members were a little rude I thought."

Plussat: "I appreciated finally getting to my destination."
Miinukset: "There was a long 2 hour delay where we sat on the airplane and was not offered anything."

Plussat: "No bothering during the flight"
Miinukset: "A bit of free snacks and drinks"

Miinukset: "Horrible check in!!!! Came theee hours before my flight and they were so slow that we had to wait an hour for passengers that still didn’t pass security because they only had two people doing check in,. Also I had to bags to check in and I had to pay 200$ Per bag because I didn’t check in online!"

Plussat: "Smooth, no delays"

Plussat: "Comfortable cabin and seats, plenty of restrooms."
Miinukset: "As economy passengers, we paid for a reserved seat, baggage, and leg room. There were no extras offered, not even water, so bring your own. The cabin was noisy with frequent servivice for upgraded passengers so it was difficult to sleep on this overnight flight that left NYC at midnight."

Plussat: "No delay leaving Madrid and the check in very organized."
Miinukset: "Getting to NY we have to taxi for one hour"

Plussat: "Service, seating and amenities were great."
Miinukset: "We asked a worker at the self checkin kiosk if the seats my wife and I were assigned were next to each other, and the worker told us they were. They actually weren't, so I had to ask another passenger if she would switch seats with me. This was especially annoying since I supposedly paid an extra $30 to get seats together. Boarding process was the only other negative. The line was not organized or supervised in any way. Group A was called and then very shortly after, while people in A were still lining up, group B was also called. People from group B just piled in toward the front of the line and many group B passengers boarded before group A. In the end, boarding groups didn't matter at all because you all just crammed into a bus together and the last people on the bus were the first to get off and board the plane anyway."

Plussat: "No turbulence"
Miinukset: "Everything had to be paid for. A sip of water, a snack, they do not provide meals like every other transatlantic flight. The flight was delayed 3 hours and hopefully my connection wasn't also delayed. Very uncomfortable seats and also had to pay for blankets."

Miinukset: "While flying from Oslo to Reykjavik for a backpacking trip, my backpack (with my tent, cooking equipment, clothes, and food in it) was lost. As a result, I was forced to spend several nights in Reykjavik waiting for my backpack to arrive. Norwegian Air had horrible customer service when I called to inquire about my bag. They did not coordinate well and were slow to track down our bags. After they did find our bags and rerouted them to Reykjavik, they missed their flight AGAIN! What is more, they refused to guarantee any compensation. Hence, I had to pay for clothes, food, and lodging without assurance of reimbursement. I will never fly Norwegian Air again."

Plussat: "Clean and newer plane. Liked darkening shade and entertainment."
Miinukset: "We couldn’t get to bathrooms after going through passport area and on to gate. Then we had to wait a long time before flight took off. There was a technical delay, mid takeoff. My first flight with them. Next time I’ll order a meal. Nothing given free like water or pretzels Crew ok, but not great."

Plussat: "the flight attendants were nice and attentive"
Miinukset: "The plane seemed like it was built in 1990. My wife's TV screen was black and white & we only had two working channels. There was no where to charge electriconics (which was unfortunate for a 9hr flight), and we waited on the tarmac in Newark from 9:10-10:40 because there "was no parking" for our plane. Lastly, (probably more Newark's fault) we waited another hour and ten minutes for our luggage at claim."

Miinukset: "Completely dehumanising experience. Terrible communication from the airline. Lackadaisical treatment by crew. Never again!"

Plussat: "I did not like the fact that there are so many hidden fees. Customer service is also the worst. It took a flight attendant 20 minutes to attend a request, and another 20 minutes to give you what you requested/orderd. Also, once they attend you, they make you feel like you are the worst customer for requesting/ordering something. They give you the nastiest side eye, all of them!!! They also kept getting the orders wrong. The old gentleman I sat next to was vegetarian, and they gave his meal to someone else, so they gave him a sandwich with meat in it."

Plussat: "The seats the leg room"
Miinukset: "The entertainment was all old stuff Boarding was delayed and the check in area was not really very well set up you had to take your bags once checked in to another area whilst manoeuvring round people"

Plussat: "The crew was very friendly and helpful. The boarding process was fast and efficient. The crew was very fast in their response time especially when food was ordered. The entertainment was probably my favorite part of the ride because it helped pass the time."

Plussat: "All"
Miinukset: "Only graded one star for last two as short ball NA"

Plussat: "Only stability of the plane B787 Dreamliner"
Miinukset: "In economic class over 6 hrs flight,nothing to eat or drink ,only for people which updated their seat,that's weird and discrimination"

Plussat: "The aircraft and the entertainment and the planes left on time and it was affordable for the most part!"
Miinukset: "That you have to pay for luggage and there was not food or beverage included"

Plussat: "Quick flight. Good entertainment Quite spacious Quick boarding."
Miinukset: "Plane was cold. Not including food Staff aren’t as friendly as other airlines experienced."

Plussat: "Lighting, fresh air"

Miinukset: "Terrible meals. Waste of my money."

Miinukset: "at a minimum, Norwegian should offer free water. We need to take pills and it is good to keep hydrated."

Plussat: "The food and plane was good"
Miinukset: "We got stuck on the plane for an hour and a half after we landed because they couldn't get the ramp set to let people out. This was after a 9 hour flight."

Plussat: "Comfortability"
Miinukset: "Boarding staff a bit unwelcoming"

Plussat: "I have liked Norwegian ever since I first flew with them. So my meal was something I ordered and looked forward too on a long 8.5 hour flight. I actually tell everyone that it is my favorite airline"
Miinukset: "Even though I paid the fifty pounds for extra bag and "nice and tasty" food they didn't bring it as they said it was not on my ticket. When I asked where my food was, long after everyone had been fed, they brought me what was left over. A spaghetti and chicken which was warm and not "tasty" and I do not normally eat chicken. It was the only thing left. For the breakfast snack they also forget me until I asked again. The the "nice and tasty" meal was very sad and disappointing. And when I have travelled with Norwegian before the meal and entertainment were excellent. Also when I arrived in Barcelona "transit" to Newark there was no one advising up where to go! They dropped us en mass at the immigration which was huge and packed with long, long lines. When I asked people in uniform where transit was they told me I had to go through immigration! An hour later when I went to the immigration booth, the officer took me directly upstairs to another security check and then I was told to wait in an area and my flight would be called. Nothing. And when I went to the flight they said my bags were unloaded! All the Norwegian offices and checkin were closed for the night. My phone would not work there and finally I found wifi and called Norwegian in London, They gave me numbers and company names to call. But there no one to be found or connected to. At seven o'clock the next morning when Norwegian opened I was able to be put on the next flight on Sunday, two days later. A terrible transit like I have never experienced before."

Plussat: "The flight was on a nice modern 767, clean and I was lucky as a tall person I had no one next to me. So I was relatively comfortable. Tickets for a flight from London to JFK were very cheap. USB port to keep phone charged was nice, but whats the point with no WiFi available?"
Miinukset: "I felt this was a bait and switch offer. Cheap price offered, but no checked in baggage included nor any food and drinks or snacks. NOTHING. Flight attendants basically ignore you the whole flight unless you purchase on the flight or in advance. Very poor choice of movies, all old movies. And no WiFi whatsoever. All of these are major inclusions on trans-Atlantic flights, and were not visible when purchasing this flight. I thought it sounded too good to be true. To be honest, if this were all included up front, I couldve brought on-board food and drink for the flight. I dont like being nickel and dimed on everything. Charging over $50 for a checked in bag is ridiculous. At least if it were for $25 like every other flight, I wouldnt of minded."

Plussat: "Nice crew and good clean plane."

Plussat: "everything"
Miinukset: "nothing"

Plussat: "We just flew on September 11th from NY to Paris on Norwegian. The flight was on time. The check-in was pleasant and courteous (you cannot check in online). The cabin was not quite what I would call "business class"-- they call it "premium". The seats were spacious enough, the cabin clean and well-maintained throughout the flight. The crew professional and helpful. The equipment is the best-- the new Boeing Dreamliiner. Not what you would expect from a low cost company. We landed on time. Baggage elivery was prompt. I would do it again."
Miinukset: "I travel all year internationally. I am 5'5" woman. The Premium seats must be designed for a tall Scandinavian male! I couldn't find a comfortable position. The headrest was too high and shoved my head forward, there was a hollow behind my back (and no pillows distributed). The seats do not recline to flat-- more like economy plus seats on other airlines. The foot rest tilts down, so you can't cuddle up to compensate for the discomfort, despite the ample width. Do eat before you board and carry a few snacks. But honestly, for this price, no complaints. I did notice that one or two of the passengers had drunk too much beer in the Alitalia Lounge at JFK and carried them onto the flight, were then rather loud and unpleasant. The attendants seemed to ignore them.I didn't sleep a wink, but the crossing was uneventful."

Plussat: "The movie selection was really good."
Miinukset: "$65 for ONE regular checked bag?! Pay for WATER? And tea, coffee and EVERYTHING else? Flight was over 2 hrs delayed and they made NO announcements, nor did they say anything when I checked in."

Miinukset: "Terrible trip. Didn't take off until three hours later than scheduled. Very displeased"

Plussat: "It was late due to some problem with the plane that required additional paperwork and they did not inform us very well anout it. Food is confusing. We got little half cups for tea that we didn't realize were our tea cups."
Miinukset: "It was late. Better communication would help."

Plussat: "Flight was over 3hrs delayed with no reason given. Every steward on the plane was rude. The vegetarian meal was un-eatable."
Miinukset: "Flight was over 3hrs delayed with no reason given. Every steward on the plane was rude. The vegetarian meal was un-eatable."

Miinukset: "They overbooked and denied me from boarding even though I was on time. They first told me the next available flight with an opening would be 48 hours later, and a couple hours later they told me never mind, the next available flight wouldn't be avIlble until 5 entire days later. Trip ruined, my first international flight ever. After 6+ hours of battling on the phone with them and looking for other flights (prices starting at 700% of my original booking price) I accepted defeat, left the airport, headed home and went to sleep. When I woke up the next day version of the same flight on the same airline was available for only about 210% the original booking price, a flight they specifically told me would not be available to me for a transfer. They ultimately booked the transfer "free of charge" although they tried to tell me I would not be refunded for the original flight, nor granted the voucher for a future flight that they originally tried to offer me to pacify me, nor would they pay me the compensation I am legally entitled to in these circumstances for 400% of the original booking price up to $1,350 for international flights delayed by at least 4 hours. In other words, I had to choose between getting to my destination a day late after incurring many additional expenses as a result of their overbooking practices and being told the next flight was in 144 hrs (a day before my originally planned return date), or canceling the trip maybe possibly being partially compensated for all the money I already put into the trip. All in all about the worst experience I could imagine short of the plane crashing or them punching me in the face and then laughing at me just for fun."

Plussat: "The boarding process with pretty seamless."
Miinukset: "No blanket or pillow provided for an 11 hour flight? No headset to watch entertainment? Why don't seats in front of toilets adjust but the ones in front do..thus squashing us in even further?! Why must we pay extra for drinks or snacks? Remember it's an 11 hour flight, fully paid for.."

Plussat: "Food"
Miinukset: "Seat space"

Plussat: "Food was great. Entertainment very good - nice choice of movies, games, and information."
Miinukset: "Crew was difficult to understand. Not as warm and friendly as I would expect."

Plussat: "It's low budget so nothing comes with your ticket. Everything is extra. But good entertainment options and overall comfortable flight."
Miinukset: "Plane was very cold. Overnight made sleeping difficult. Felt like it was a gimmick to get people to buy blankets on board."

Plussat: "Comfortable seats, entertainment system, good meals, friendly crew!"

Plussat: "plane seemed rather new."
Miinukset: "I couldn't check in online, there was some error. so I couldn't order a vegetarian / kosher meal. The sound in the entertainment system in the second plane was terrible, I couldn't understand anything."

Plussat: "The staff was friendly and seats were comfortable enough. Good entertainment."
Miinukset: "Boarding delayed with little explanation, no meals provided without purchase even though flight was overnight and 10+ hours (haven't experienced this before), pricey food/drinks ($3 tea/water), some bathrooms out of order, screens unadjustable to seat position, no pillows or blankets provided"

Plussat: "Nothing to like"
Miinukset: "Flight attendants did not offer water even once. When asked them to bring some told me to get it myself. Sits were super uncomfortable, had to pay for blankets, no snacks were offered. Flight was late by more than an hour both ways. Had to pay for 1 bag and the weight limit is much lower than in other airlines. Also airport is one of the most inconvenient ones. To transfer you have to pick up and drop off your bags. Along with the customs and passport control you would have to wait in 6 lines to transfer within airport. Staff is not helful and is indifferent. Direction signs are small and hard to find."

Plussat: "On time and very nice attendants very clean cabins"

Miinukset: "During ticketing , the crew is OK with my luggage. when we proceed to the gate , the crew Susan is very rude and threaten if we do not pay 40GPB, she will not let us board and scared my 7 years kid."