Denver hotellit lähellä Union Station Denver

Plussat: The Mountain View from my room was the best part.

Miinukset: The first morning I was there I spent $100 on room service breakfast for it to be gross.. bacon was cold and hard, bagel was hard, potatoes were were very bland. Shared half my omelette and ate the fruit off the yogurt, then went to the zoo and spent $15 on lunch and it tasted better. Thennnn we tried again the next morning dining in the actual restaurant thinking it would taste better.. Got biscuits and gravy.... which was basically just peppers, sausage and biscuit. My husband had the local benedict and it’s was also gross.. whatever was on the bottom was too hard to cut. The guy asked if everything was okay but I felt bad it wasn’t his problem. He was very nice. We literally got a box to box up at least one meal so he didn’t think we were mad at him. Luckily we only paid $6 for that meal ONLY because it paid for the breakfast package when booking... The worst thing was the last night my husband and I were trying to rent a movie off the tv and we were having problem with the tv.. the remote wouldn’t work.. it kept saying accessing and then unavailable.. (later a man came up and explained something was out.. maybe a tower or something) the lady that was at the desk was incredible rude. Acting like I was stupid. That I just didn’t know how to work the remote.. I had to call 2 times before finally they sent someone up

Plussat: Location

Miinukset: Bathroom in the room and spa

Miinukset: Parking payments to higher and checking time are late

Plussat: I am extremely disappointed with the customer service specifically the housekeeping manager at the Hyatt. I take responsibility for leaving my shal/scarf in my room when I checked out. However, I called about an hr later when I arrived at the airport to let Hyatt know that I had left it. I gave a description, and exact location as to wear it was. Instead of receiving a phone call. I had to call a week later. I again left my number and my work number in hopes for a response. Again no contact was made. Today, about two weeks later I contact the hotel. Received a phone call back and was told they could not find it. My perception is that Hyatt has poor customer service, no follow through and my shal/scarf which I take responsibility for leaving just dissapeared. I was very diligent in calling as soon as I realized it had disappeared. Except apparently Hyatt does not care about customers things and it seems to me my scarf was stollen. I chose this hotel because of its reputation for customer service unfortunately Hyatt showed me through thier actions otherwise. Extremely saddened by the lack of humanity and lack of diligence at this Hyatt location. Will not be staying again.

Plussat: The location is great, friendly staff, room is clean

Miinukset: wished hotel also providing hot drinking water

Plussat: The location is awesome

Miinukset: Parking was a bit expensive

Plussat: We had a very nice stay! All the staff was very friendly and helpful and the room was great! Would love to go back again one day!!!

Plussat: I love it

Plussat: Great location and very nice hotel!

Miinukset: I could not get a late check out

Plussat: Awesome stay. Great views. Service was 5 star

Miinukset: No. Great service all around

Plussat: The hotel was in a great area and had all the amenities required to make it a comfortable experience. The room was clean. I was satisfied. The gym at the hotel was excellent.

Miinukset: It seems like the hotel could do with some upgrades.

Plussat: Nice

Plussat: The staff was excellent.

Plussat: The room was very nice, tastefully decorated, clean and spacious.

Miinukset: My key cards didn't work the first time I tried them. Not a big deal, just a minor nuisance.

Plussat: We loved being so close to shopping and food. There was a lot to see downtown and this hotel is centrally located. We even went to the convention center twice during our stay, it’s only a block away!

Miinukset: On site parking for a lesser value would definitely have been a plus. Also the mattress in our room was very worn on the right side but still comfortable enough for our stay.

Miinukset: The cover plate on our air conditioner unit fell off, wasn't properly secured, and would not go back on.

Plussat: Location and price.

Miinukset: There is no restaurant, but many great choices close by.

Plussat: Location was okay, but don't like the bag breakfast at least put something worthwhile in the bag. Breakfast is the most important meal of the day.

Miinukset: I didn't receive the rooms I booked instead we were supplemented with a different room from which I paid for also the sofa sleeper had one pillow and a small blanket so we were cold during the night and the control on the air conditioning system didn't work properly so I was up and down all night adjusting it.

Plussat: The room, the view,location (downtown).

Miinukset: Elevators take too long, and there are only ice machines on even numbered floors.

Miinukset: Thin walls. Overall nice property, parking nearby was $40 for one night.

Plussat: Location was cool. Right now to the Arch.

Miinukset: Well the used washcloth covered in pubes and dirty bathtub were a surprise when I entered the bathroom. Makes you wonder if they even clean the rooms or wash the sheets. In a time with a quickly spreading virus this attention to cleanliness is concerning.

Plussat: The Staff were extremely accommodating.

Miinukset: Not enough staff to clean rooms for long term guests.

Plussat: Like it

Miinukset: Like it

Plussat: The location.

Miinukset: This place needs a serious overhaul. The furniture is ancient and damaged. The shower fixture was falling off the wall. The mattresses are NOT comfortable. I don’t care that it’s a historical hotel - they market it as lux and it’s not. Even after an “upgrade” to a “Top of the Brown” “suite” - I won’t be back. I’d have been livid and f I’d paid for the “suite”.

Plussat: Champagn at check in

Plussat: location and history of the hotel itself

Miinukset: nothing

Plussat: Staff was proactive

Miinukset: Door pass didn’t work at first

Plussat: A perfect experience in every regard....food, staff, room, design, music for Christmas Eve in lobby, restaurants,

Miinukset: No

Plussat: Historical character

Plussat: Excellent customer service, beautiful hotel, piano player, Ship Tavern, cozy room. The Christmas decor was magical.Just first class all the way!

Plussat: Character, history, lobby

Miinukset: ridiculous $52 valet parking ONE NIGHT. SILLY. ILL NEVER STAY THERE AGAIN.

Plussat: It is gorgeous! Ambiance is amazing, from the piano playing to very attentive staff. The rooms are beautiful and every detail is is kept up.

Miinukset: There was nothing I didn’t like.

Plussat: Pleasant and courteous staff all of them no exceptions

Miinukset: I paid $4 dollars extra for seasonal berries on top of my Belgian waffle. There were about 4 blackberries 4 raspberries and maybe 10 small blueberries. Seriously? $4?

Plussat: The bed was very comfortable

Miinukset: My room had a dirty crusty rag on the clean towels the water was brown and the staff was unhelpful to the point of being down right rude

Plussat: Historic part and tavern

Miinukset: Toilet location with no door.

Plussat: Great lighting and view from the top floor. Staff was very courteous and responsive.

Miinukset: No parking and no pool.

Miinukset: Bar area too small. No seating

Plussat: Location and price

Miinukset: No

Plussat: Private parking / service / accommodations overall willingness to help.

Miinukset: No

Plussat: Staff was exceptional

Miinukset: No complaints at all

Plussat: Modern

Miinukset: Not good pillows Noisy fridge in the room

Miinukset: Restaurants and bar closed

Plussat: Hotel has tons of character, is well appointed, and clean

Miinukset: I should have bought one of their robes!

Plussat: I had a SIGNIFICANT amount of decisions to make and correspondence to send that was a challenge but was only made successful by the front desk! ABOVE and BEYOND!

Miinukset: The only exception was that given the extreme nature of the COVID-19 situation, reservation staff was not as accommodating with my reservation as I would have preferred. They could not "do anything" given the reservation was through a 3rd party.

Plussat: Location and high quality

Plussat: Room cleanliness

Miinukset: No

Plussat: This was our first hotel since the COVID 19 pandemic. All the staff was helpful and appropriately distanced. Our room was clean and ready for us. The restaurant also had everything appropriately distanced.

Plussat: This hotel should not be a 4 star. We left early, it was so bad. Waste of money and ruined our anniversary.

Miinukset: Broken bathtub broken TVs.

Plussat: I'm local to the Denver Metro area and booked this room for a romantic night away. The spa style bath was a feature that no other hotel at this price point had and was genuinely nicer than times I've paid more other places. The staff was courteous professional.

Miinukset: Parking was next near impossible to find even after getting directions. Get better signage that's more visible from the street and a really good stay would have been a perfect one.

Plussat: Great Honeymoon

Miinukset: Too much closed because of Covid, wallpaper coming down in bathroom

Plussat: Very clean comfortable and quiet. Thanks for no pet fee! Also LOVED the lotions shampoo etc.

Miinukset: It would have been helpful to have a sign right up front letting us know how to get coffee in the AM. And when i got to the lobby there was only decaf and no cream :( i know we all have smart phones but a list of close by restaurants would have been helpful.

Plussat: Everything about this hotel was amazing !

Miinukset: Parking is difficult.

Plussat: Everything was just perfect, I just wish the restaurant was open

Plussat: Very clean room. Everyone I interacted with was friendly and helpful. Restaurant downstairs had a great happy hour with good food and solid drinks.

Miinukset: My view was of a parking garage. But at least it was a quiet garage.

Plussat: It was very nice and the staff was very helpful

Plussat: Location and gentleman at the front desk was fantastic.

Miinukset: Bathroom door wouldn't close.

Miinukset: I've never seen this before: there was a bottom sheet, then a comforter with a top sheet over the comforter. I kept thinking to myself whether the comforter was washed and changed everyday since it was touching my skin.

Plussat: Fabulous hotel for a couples getaway, which we do often and often at this hotel

Miinukset: I have come to this hotel over nearly 20 years, but it has since been surrounded by new construction and parking lots. Fewer rooms have views.

Plussat: Loistava aamiainen, erittäin siisti huone ja hotelli, loistavaa asiakaspalvelua

Plussat: Room clean

Miinukset: Prking

Plussat: We stayed a full week and every single staff member was so helpful and so fun! We had a blast!!! Will only stay here every time we are in Denver! Cody and Ashleigh love yall!

Miinukset: Everything was perfect!

Plussat: Very clean, it was dog friendly, and the staff was friendly.

Miinukset: I wish the parking could have been a little better but luckily we came during a time all parking is free in downtown Denver.

Plussat: Excellent staff and facilities

Miinukset: N/A ...no complaints

Miinukset: The room was not what was what it appeared to be in the picture, therefore we had to request a refund.

Plussat: The room was clean and big for the price. We had an excellent view from our room. I totally recommend this hotel. Can’t wait for my next trip to Denver.

Plussat: Location & comfort of the beds

Miinukset: Daily Parking is expensive

Miinukset: That we had too be charge each night for my car too be park and I wasn’t told it’ll be each night

Plussat: Great location and amazing staff.

Plussat: The Staff

Miinukset: no

Miinukset: The air conditioner was rather noisy. The restaurant service was pretty bad. I waited seated for ten minutes and didn’t even get a menu. The house keeping was slow. It took even late like 6pm.