Denver hotellit lähellä The United States Mint

Plussat: The Mountain View from my room was the best part.

Miinukset: The first morning I was there I spent $100 on room service breakfast for it to be gross.. bacon was cold and hard, bagel was hard, potatoes were were very bland. Shared half my omelette and ate the fruit off the yogurt, then went to the zoo and spent $15 on lunch and it tasted better. Thennnn we tried again the next morning dining in the actual restaurant thinking it would taste better.. Got biscuits and gravy.... which was basically just peppers, sausage and biscuit. My husband had the local benedict and it’s was also gross.. whatever was on the bottom was too hard to cut. The guy asked if everything was okay but I felt bad it wasn’t his problem. He was very nice. We literally got a box to box up at least one meal so he didn’t think we were mad at him. Luckily we only paid $6 for that meal ONLY because it paid for the breakfast package when booking... The worst thing was the last night my husband and I were trying to rent a movie off the tv and we were having problem with the tv.. the remote wouldn’t work.. it kept saying accessing and then unavailable.. (later a man came up and explained something was out.. maybe a tower or something) the lady that was at the desk was incredible rude. Acting like I was stupid. That I just didn’t know how to work the remote.. I had to call 2 times before finally they sent someone up

Plussat: Location

Miinukset: Bathroom in the room and spa

Miinukset: Parking payments to higher and checking time are late

Plussat: I am extremely disappointed with the customer service specifically the housekeeping manager at the Hyatt. I take responsibility for leaving my shal/scarf in my room when I checked out. However, I called about an hr later when I arrived at the airport to let Hyatt know that I had left it. I gave a description, and exact location as to wear it was. Instead of receiving a phone call. I had to call a week later. I again left my number and my work number in hopes for a response. Again no contact was made. Today, about two weeks later I contact the hotel. Received a phone call back and was told they could not find it. My perception is that Hyatt has poor customer service, no follow through and my shal/scarf which I take responsibility for leaving just dissapeared. I was very diligent in calling as soon as I realized it had disappeared. Except apparently Hyatt does not care about customers things and it seems to me my scarf was stollen. I chose this hotel because of its reputation for customer service unfortunately Hyatt showed me through thier actions otherwise. Extremely saddened by the lack of humanity and lack of diligence at this Hyatt location. Will not be staying again.

Plussat: The location is great, friendly staff, room is clean

Miinukset: wished hotel also providing hot drinking water

Plussat: The location is awesome

Miinukset: Parking was a bit expensive

Plussat: We had a very nice stay! All the staff was very friendly and helpful and the room was great! Would love to go back again one day!!!

Plussat: I love it

Plussat: Great location and very nice hotel!

Miinukset: I could not get a late check out

Plussat: Awesome stay. Great views. Service was 5 star

Miinukset: No. Great service all around

Plussat: The hotel was in a great area and had all the amenities required to make it a comfortable experience. The room was clean. I was satisfied. The gym at the hotel was excellent.

Miinukset: It seems like the hotel could do with some upgrades.

Miinukset: Poorly staffed

Plussat: The hotel room that way provided to me wasn’t clean properly. There was left over drinks in the fridge from the previous person staying in the room also an old used bar of soap was also left in the shower. This showed me that the room was clean pro

Miinukset: The room wasn’t cleaned properly.

Plussat: The art and murals were amazing. Reading about the history was interesting. I really liked the shower and high-end comfy bedding. The night staff was exceptionally nice.

Miinukset: Limited parking.

Plussat: We paid for a room upgrade and they delivered. We had a fabulous corner suite that was nicely appointed. They also helped with our parking as it was my wife's B-day. Perfect location for visiting downtown Denver!

Miinukset: Because of Covid-19 there was no breakfast, in house restaurant, gym and we were all social distancing. Face masks aside, everyone was friendly and polite and the merchants were genuinely thrilled to have some business!

Plussat: Cleanliness, visual appeal

Miinukset: We did stay during the COVID pandemic so no complaints givens the circumstances.

Plussat: Clean

Miinukset: No

Plussat: The location was ideal for our plans and the front desk staff was very kind.

Miinukset: As far as cleanliness... let’s just say we asked to use the vacuum and antibacterial spray when we got to our room.

Plussat: location and historic past - Colorado National Bank bldg

Plussat: One front desk person was available upon check-in. He was excellent. Check out was average

Miinukset: Poor lighting. Lamp in the room was broken. No maintenance was available to replace or repair it.

Plussat: The place was clean and comfortable. Will stay again

Plussat: Great location, very large and trendy hotel that was fairly clean.

Miinukset: Restaurant & bar & coffee house were closed event though all restaurants are back open outside of the hotel??? Only thing offered was self serve coffee that was not refilled when empty. Too many homeless people in parking lot & wandering around the property. Hotel smelled like weed. In the elevator, lounge area, hallways...

Plussat: The big showers

Miinukset: Not being able to have any visitors

Plussat: Location

Miinukset: No parking and very run down area.

Plussat: Great location, multiple options for parking, spacious rooms. A lot of the amenities were not available considering, although I feel like when in full swing the hotel is even better. I could see the potential through the pandemic. Staff was great!

Miinukset: No complaints, will book there again for my next trip to Denver.

Plussat: The morning staff I assume were the owners the women in particular was very rude. She made it seem like it was privilege I was staying there. I tried to ask her about breakfast she said there wasn’t any or any substitute for the matter.

Miinukset: Bad experience owners are very rude, everything is being constructed upon still and they aren’t offering any of the amenities they said they offer and not even a substitute

Plussat: Nothing special...

Miinukset: They have no parking or you if you want valet is 50 bucks a day... not worth it!!

Plussat: Big comfy suite & bed... even the pull out was comfy! Sparkling clean kitchen and bathroom. Great view of the mountains. Friendly helpful & accommodating staff even with everything going on.

Miinukset: No allergy friendly option for the bagged breakfast.

Plussat: The room was spacious, clean, and comfortable though we didn’t need or use the kitchenette. The location was a real plus being only a block from the mall area. The bus also stopped right outside the hotel, (very convenient).

Miinukset: The parking was very expensive, ($47 not including a tip). We paid $--- for the room so the parking each night was almost half as much as the room. We stayed 3 days so it adds up. The hot tub jets quit working the last two days with no repairs made.

Plussat: My room was excellent and had all the amenities I could need. The cleaning staff did a great job and the front desk staff were always warm and helpful whenever I needed something that wasn't available in my room. Breakfast had lots of great options.

Miinukset: I was looking forward to using the pool/hot tub but it was full of children every night until close. It'd be nice if some time was set aside for adult use, though I understand it's an unsupervised pool.

Plussat: The size & layout

Miinukset: Not pet friendly & the windows dont crack open

Plussat: Confidence of Staff. All amenities. Very accomodating

Miinukset: No

Miinukset: That they said i could pay cash online at property but when i made it they did not take cash. Good thing another customer was willing to take my cash and pay for the room with his card.

Miinukset: Heather was rude and not helpful at all

Plussat: I didn't get to try the breakfast or the pool thanks to the stupid covid but I liked the room an the view an the plus side was I'm pretty sure their was nobody else on my floor lol

Miinukset: That I paid almost 200$ an didn't get breakfast or to swim in the pool

Plussat: The location.

Miinukset: This place needs a serious overhaul. The furniture is ancient and damaged. The shower fixture was falling off the wall. The mattresses are NOT comfortable. I don’t care that it’s a historical hotel - they market it as lux and it’s not. Even after an “upgrade” to a “Top of the Brown” “suite” - I won’t be back. I’d have been livid and f I’d paid for the “suite”.

Plussat: Champagn at check in

Plussat: location and history of the hotel itself

Miinukset: nothing

Plussat: Staff was proactive

Miinukset: Door pass didn’t work at first

Plussat: A perfect experience in every regard....food, staff, room, design, music for Christmas Eve in lobby, restaurants,

Miinukset: No

Plussat: Historical character

Plussat: Excellent customer service, beautiful hotel, piano player, Ship Tavern, cozy room. The Christmas decor was magical.Just first class all the way!

Plussat: Character, history, lobby

Miinukset: ridiculous $52 valet parking ONE NIGHT. SILLY. ILL NEVER STAY THERE AGAIN.

Plussat: It is gorgeous! Ambiance is amazing, from the piano playing to very attentive staff. The rooms are beautiful and every detail is is kept up.

Miinukset: There was nothing I didn’t like.

Plussat: Pleasant and courteous staff all of them no exceptions

Miinukset: I paid $4 dollars extra for seasonal berries on top of my Belgian waffle. There were about 4 blackberries 4 raspberries and maybe 10 small blueberries. Seriously? $4?

Plussat: The bed was very comfortable

Miinukset: My room had a dirty crusty rag on the clean towels the water was brown and the staff was unhelpful to the point of being down right rude

Plussat: Historic part and tavern

Miinukset: Toilet location with no door.

Plussat: Great lighting and view from the top floor. Staff was very courteous and responsive.

Miinukset: No parking and no pool.

Miinukset: Bar area too small. No seating

Plussat: Location and price

Miinukset: No

Plussat: Private parking / service / accommodations overall willingness to help.

Miinukset: No

Plussat: Staff was exceptional

Miinukset: No complaints at all

Plussat: Modern

Miinukset: Not good pillows Noisy fridge in the room

Miinukset: Restaurants and bar closed

Plussat: Hotel has tons of character, is well appointed, and clean

Miinukset: I should have bought one of their robes!

Plussat: I had a SIGNIFICANT amount of decisions to make and correspondence to send that was a challenge but was only made successful by the front desk! ABOVE and BEYOND!

Miinukset: The only exception was that given the extreme nature of the COVID-19 situation, reservation staff was not as accommodating with my reservation as I would have preferred. They could not "do anything" given the reservation was through a 3rd party.

Plussat: Location and high quality

Plussat: Room cleanliness

Miinukset: No

Plussat: This was our first hotel since the COVID 19 pandemic. All the staff was helpful and appropriately distanced. Our room was clean and ready for us. The restaurant also had everything appropriately distanced.

Plussat: This hotel should not be a 4 star. We left early, it was so bad. Waste of money and ruined our anniversary.

Miinukset: Broken bathtub broken TVs.

Plussat: I'm local to the Denver Metro area and booked this room for a romantic night away. The spa style bath was a feature that no other hotel at this price point had and was genuinely nicer than times I've paid more other places. The staff was courteous professional.

Miinukset: Parking was next near impossible to find even after getting directions. Get better signage that's more visible from the street and a really good stay would have been a perfect one.

Plussat: Great Honeymoon

Miinukset: Too much closed because of Covid, wallpaper coming down in bathroom

Plussat: Very clean comfortable and quiet. Thanks for no pet fee! Also LOVED the lotions shampoo etc.

Miinukset: It would have been helpful to have a sign right up front letting us know how to get coffee in the AM. And when i got to the lobby there was only decaf and no cream :( i know we all have smart phones but a list of close by restaurants would have been helpful.

Plussat: Everything about this hotel was amazing !

Miinukset: Parking is difficult.

Plussat: Everything was just perfect, I just wish the restaurant was open

Plussat: Very clean room. Everyone I interacted with was friendly and helpful. Restaurant downstairs had a great happy hour with good food and solid drinks.

Miinukset: My view was of a parking garage. But at least it was a quiet garage.

Plussat: It was very nice and the staff was very helpful

Plussat: Location and gentleman at the front desk was fantastic.

Miinukset: Bathroom door wouldn't close.

Miinukset: I've never seen this before: there was a bottom sheet, then a comforter with a top sheet over the comforter. I kept thinking to myself whether the comforter was washed and changed everyday since it was touching my skin.

Plussat: Fabulous hotel for a couples getaway, which we do often and often at this hotel

Miinukset: I have come to this hotel over nearly 20 years, but it has since been surrounded by new construction and parking lots. Fewer rooms have views.

Plussat: Loistava aamiainen, erittäin siisti huone ja hotelli, loistavaa asiakaspalvelua

Plussat: Location is close to many things: Pepsi center, colors field, pearl street mall, REI, larimer square etc

Miinukset: Did not get our room cleaned due to communication error

Plussat: Free breakfast was great!

Plussat: Superb suite, with all the facilities I needed.

Plussat: The restaurant is much better then previous stays

Miinukset: The rooms need an upgrade furniture is worn from use. Needs to be refreshed. Housekeeping was very poor .dirty glasses were left in the room for 3 days.

Plussat: Comfortable rooming with helpful front desk staff. Great location downtown and close dining choices!

Plussat: You can't beat the great location across from the convention center. The bed was comfortable and the room spacious. The Stout Street Social restaurant adjacent is very reliable.

Miinukset: Check-in was a little disorganized at the front desk, I'll try online check-in next time.

Plussat: Check 8n and location

Miinukset: Couldn't check out a day early to beat snow storm due to booking on booking.com by accident, thought it was Hilton official site. Cleaning staff did not restock soap and shampoo.

Plussat: Location

Plussat: great breakfast! rooms were spacious and beds were incredibly comfortable

Miinukset: no.

Plussat: Beautiful facility, good breakfast

Miinukset: The pool was NOT heated. And NO hot tub.

Plussat: They were very accommodating considering our travels plans were derailed for a day for a huge snowstorm. I just appreciate when people make things so easy!

Plussat: Breakfasr

Miinukset: Pkg was a bit pricey