Miami Beach hotellit lähellä Miami City Ballet

Plussat: Beautiful

Plussat: The quality of the amenities and the friendliness of the staff

Miinukset: No.

Plussat: Facilities

Miinukset: Bathrooms a little impractical with only one sink and shower splashed water everywhere. But most annoying was the delay in elevator service- hotel was just very crowded

Plussat: the room, facilities, Soul Cycle, exquisite pools

Plussat: Absolutely gorgeous hotel inside and out. Spectacular room. The staff were very friendly and down to earth.

Plussat: Grate Relax & full service

Miinukset: None

Plussat: This is the only place we'll stay when we go to South Beach. Service is always impeccable! Staff goes above and beyond. Gaby took wonderful care of us on this trip. Accommodations are beautiful.

Miinukset: Nothing

Plussat: Beach was lovely, Concierge staff assigned was great.

Miinukset: Unbelievable noise until 4am from poolside club. Cleaning of room was mediocre. Pool very crowded during day.

Plussat: The hotel’s location is very good. The facilities very nice, and overall, the customer service was AMAZING. All very nice, attentive, and efficient. I have traveled a lot and cam say this is the best customer service ever. Will definitely visit again.

Miinukset: The onlu complain would be the the pool and service at the beach closes at 6 pm, which is still very early.

Plussat: The was excellent, especially the pool staff, Joe was excellent. Check in was a breeze and we were upgraded to a king suite. The location is great and quiet/peaceful.

Miinukset: Was charged for two luxury beach chairs when we had two local friends join us for about and hour at the beach. The hotel could pay more attention to the cleanliness of the pools and common areas. Small details matter and considering the size of the hotel it would not be difficult to keep spotless.

Plussat: Great location, nice pool, good restaurants, fun/clubby scene

Miinukset: Rooms were a bit dated. I had a pool side bungalow (#1) and the downstairs was just wasted space. Didn't even have a couch!

Miinukset: Food Shows very poorly, everything seems worn and in need of replacement

Plussat: Everything. Location, access, food, the pool, music, rooms, and excellent staff customer service (kudos to Laura, Sofie, DJ, and Gary). Thank you!

Miinukset: Our building was getting ready for shut down for renovations, wish we knew about it in advance but not a big deal, just a matter of optionality for rooms and extended stay.

Plussat: Location

Miinukset: Old bed , not comfortable

Plussat: It location is great and the beach is lovely right out front. The rooms are tired and need a refresh.

Miinukset: The check in process was strange. We were told that they were sold out of the room category and we would be upgraded for one night and then had to move. We went back the next day and since I guess we were prepaid they tried to give us a handicapped room and was told this was the only one available. We had an argument with front desk manage Sandra and after three tries we got a room overlooking the parking lot that was acceptable.

Plussat: Pool

Miinukset: Rooms need updating. Improve the gym equipment

Plussat: The resturants. delicious food.

Miinukset: The service at the pool wasn't great could be a lot better.

Plussat: This hotel is run down. They haven’t put money into facilities and rooms in years.

Miinukset: This hotel is the equivalent of a two star hotel at best. Save your money and go elsewhere

Plussat: I liked the smell of the lobby and it brought back memories for me when this was one of the coolest spots to stay in Miami Beach. It has definitely lost that X factor.

Miinukset: Everything feels dingy and not kept up. Checking in was the longest process I have ever been through aNd the girl seemed nervous. Maybe she was new, but it was over and over the same information and had multiple cards for all kinds of things, unlike any check in experience I have had before. Seems like they get stiffed by other guests a lot before. The security are constantly checking if you are staying there and annoying...definitely have decided to hire less than personable staff in general. One of the front desk girls when handing me the final bill, held it out to me without looking at me as if passing on to the next task, CUSTOMER SERVICE 101! Treat each guest as if they are the only person in your world at that moment and look them in the eye with a smile. In general, the whole world has lost this touch, but you would think a 300 a night hotel would still care about this. Finally made it to the beach chair area after being asked twice to show room key by security and then the beach chair guy wanted me to walk all the way back to his booth to check in instead of just taking care of me at my chair. When I refused and told him to take care of it, he kept calling me boss in a derogatory way like I was asking too much. Hire people that care and understand that the only reason they have a job is because of people like me choosing your hotel!! This is standard and not asking too much. I should have great things to say because they did all of this basic stuff and then decided to do more!! They all need help on how to treat guests. There was a blood stain on newly replaced linen in my room. They did an okay job of responding but it should have never happened!!! They only took off the resort fee and $50 and then didn't do it! Had to remind the people upon checkout and they acted like I was lying to them. The valet brought my car when I asked and left it in the rain and not under the overhang!!! What?!! When I asked him to bring it out of the rain his reply was that they were too busy and slapped me on the shoulder like I was his friend and gave me a dirty look like I was asking too much. hahaha I will never again recommend this hotel to anyone as I always have in the past. I'M GOING BACK TO AIRBNB WHEN I TRAVEL NOW. HOTELS LIKE THIS ARE COMMON NOW.

Plussat: I had a wonderful time at this hotel. There are two pools and a jacuzzi. Great vibes!

Plussat: All around great staff

Miinukset: Rooms are in need of a facelift. subpar wedding DJ's at the pool, bring earplugs. Sloppy Sunday crowd.

Miinukset: The staff was deceiving, unwilling to help and provided the overall worst hotel experience i have ever encountered. The hotel valet staff informed me that I could leave my car parked in front for a few hours while i went to eat dinner and when I returned my car was towed. I tried to explain this to the staff as well last the managers Alvaro Diaz and Gregory Capella. They both informed me that there was nothing they could do. Even though they admitted that the valet may have given me the wrong information, there was nothing they were willing to do to rectify the situation. $281 and hours later i was able to retrieve my vehicle back. The tow company informed me that it was the hotel that called them to have the car towed and they do this all the time! I would never recommend this hotel to anyone simply based off the poor customer service and lack of training of the staff and management. They truly do NOT care about their guests or accommodating to any of their guests needs. I am currently pursuing legal action to be reimbursed for my tow, cab, time and expenses due to their error. There are plenty of choices of places to stay on Miami Beach and I would NOT recommend this one even if they are offering a better price at the time.

Plussat: Loved the location, price per night, most of the staff and the quality of the hotel.

Miinukset: Had some mold in my shower in an otherwise spotless room. Had two awful experiences in the cafe. Both times the person on duty forgot about me. Had to chase him up for a beer I ordered 20 minutes prior with my meal. Another time, he left me sitting for 15 minutes without attending to me. He only had 2 tables on both occasions. Despite these bad experiences I have to say that this was just ONE person... All the other staff, including the manager, were outstanding !!!

Plussat: Staff made us feel ourselves at home, making everything at their reach to help us and support us in every need we had.

Plussat: Location is close to beach, theater & Lincoln Rd. Mall but removed from the noisy, congested areas. Lovely pool area, good breakfast selection, and accommodating, friendly staff. Rooms were clean and comfortable but a bit small. Will plan to stay at here again next visit to Miami Beach.

Miinukset: This was such a horrible experience. The rooms are gross, they look nothing like the photos. The hotel staff has horrible horrible attitudes. No-one is willing to help you. The hotel is not a 4 star, I would probably consider it about a 1. Please do not waste your money, there are so so many other places in Miami that are so much nicer.

Miinukset: The expensive valet took forever. Rooms and amenities were mediocre... not worth the money you pay for this hotel.

Plussat: Great location, walking distance to beach.

Miinukset: Valet parking is very convenient, but expensive.

Plussat: I had the worst experience in riveria south hotel . It was overal very bad experience . Comfort was zero in the room

Miinukset: I didn't like the hotel overall . It was pathatic

Plussat: The staff was very friendly and helpful, and the location near the beach was great. There is a convenience store 2 minutes from the hotel where you can buy food/drinks on the cheap.

Miinukset: The music from the bar started early and ended late. In the third building, it was very noticeable. One of the beds was noticeably more comfortable than the other. Different mattresses. The wifi signal was terrible. It went in and out and the connection was extremely slow.

Plussat: ABSOLUTELY NOTHING ! !!

Miinukset: EVERYTHING WAS WRONG!! IMPOSSIBLE TO CHECK IN.. LITERALLY ..WOULDN'T REFUND MY MONEY EVEN THOUGH I DIDN'T STAY THERE. STAFF AND MANAGEMENT WEREN'T HELPFUL. TRIED TO CHARGE ME TWICE... NEVER EVER USE THIS SITE OR STAY AT THIS HOTEL.. HAD TO CUT TRIP SHORT BECAUSE OF ALL THE HASSLE !! STAY AWAY

Plussat: Nothing

Miinukset: No facilities in room - no tea, coffee Room - the size of shoe box Rudest staff in the world

Plussat: My family and I felt very welcome. They were very very friendly & helpful! I highly recommended this hotel.

Plussat: Very Nice and clean Happy nightly with free drinks.

Miinukset: Restaurant prices were extremely expensive.

Miinukset: There was a roach running around as we entered the room. I guess you can say, it was a surprise being welcomed by a roach. The room was tiny with a separate bathroom sink right next to the bed. Parking is horrible. Customer service is not that great. So we ended up saying forget it and checking out early to stay at double tree.

Plussat: SOME of the staff were very kind. Almost kind enough to make up for the two people who had terrible attitudes when faced with an actual customer service situation prior to them. First impression is everything. The bed was actually quite comfortable.

Miinukset: The hotel signage is terrible for a place that makes that much money and is located on south beach. Why is that an issue here? There are multiple buildings with no parking anywhere around them and surrounded by a difficult two-lane road. The building that has the more obvious sign (shown in the picture) isn't even the building you check in at, or will likely stay. When I called trying to get assistance, the woman on the phone had a one inch fuse before I could hear her try to pass me off to somebody. She thought she was muffling the phone well enough but I could hear her telling the gentleman there how stupid I must be. They kept insisting there was a man outside, which there was nobody anywhere and she kept giving me terrible directions leading me in circles around there building as I tried to avoid letting the cars line up behind me. Finally, a gentleman I could only assume was the one she was speaking to came out and frankly spoke to me like I must be an idiot, pointing at the building aggressively yelling "Do you not see that black and white sign we are telling you about? Just use your eyes and look. This is the riviera!" in a tone that suggested I'm a child who has been crying in the back seat of his car for an hour. I didn't even feel up to letting him know they don't know left from right and he was pointing at the complete opposite of where they were guiding me on the phone. It then turned out my only option for parking was to pay $40 a night for valet. Only other option is a nearby garage for $35 a night. That is the ONLY parking option if you are driving; so budget for it. There is also a $20 hotel fee added as well. I thought the hotel fee was... Well, the rate. I had never been so frustrated by a hotel before actually even getting checked in. When expressing my discontent to the gentleman checking me in, he said he would give me a better room, which meant a room with more space and an obstacle course to the phone I needed to get to so I could ask why he though that I (checking in alone on a business trip) needed to trade the one king size bed I reserved for two smaller beds. They finally put me in the room I reserved and the bed was great besides my pillows smelling like wet towels. Let me tell you, the views of the destroyed and dilapidated buildings that just about every window comes with were great. They give you two iPod radios that have first generation plugs, so don't expect to listen to music on them. The tv had no hdmi plug to let you supplement their terrible basic cable package. Half the channels on their directory didn't work. But the fridge was stocked with overprice booze. I felt like I wasted my money and could have paid half as much for twice the experience almost anywhere else. Are there worse places? Obviously. But I would never recommend this hotel to anybody. If I was on vacation and not business, my trip would have been ruined by how short they fell of how decent they look online.

Plussat: Excelent staff very kindfull, excelent rooms, good cleanliness, great with kids.

Plussat: The staff before christmas were extremely helpful and very accommodating

Miinukset: The staff after christmas were negligible, rude, obnoxious and unhelpful.

Plussat: Close to the convention center Private balcony Contemporary room styling

Miinukset: Here's my list: -No ice machines...I had to go to the bar in my pajamas to get ice -Took over 30 minutes to check in -No one helped us with our bags even though they force you to pay $35 a day to value -Everyone seems to ignore you unless you directly speak to them -Air Conditioner was broken and they fixed the day we left...over 90 deg on SOBE! This left a wet, slippery film over the floor -Not very safe...anyone can walk into the side entrance of the hotel (there is no door whatsoever) and have access to the rooms -No room service even though there is a restaurant attached to the hotel -The beds were DEFINITELY not Tempurpedic as advertised; it is a cheap knockoff -I wouldn't stay here again unless I had to