The location is great especially because no buildings across the street, just beach access.
The pool was great and the beach was really close to the hotel and the food was excellent but expensive overal rating good Unexpected bill when checking out not fare !!! They said free wifi but I pay to used it at the end
i loved the location it was in the heart of south beach, also loved the pool area and how lively the hotel was. i didnt care for how pricey everything was
the room was fairly clean and the cleaning crew was helpful. The front desk staff was rude and gave us attitude when we complained. When my husband called at 1am in the morning to say the music is so loud that our floors are vibrating, all the receptionist offered was ear plugs... Seriously. The pictures online are really updated because the lobby and the pool area were really old and dirty. The roof deck was not even open, the only place to hangout was pretty much the restaurant which was super expensive. Definitely not staying here EVER AGAIN.
Location is central to everything in South Beach. The staff is very helpful and goes out of their way to make sure guest have an enjoyable stay. The room was very clean and the cleaning staff did a great job keeping the room clean even sweeping the sand from the beach off the floor. The walls are paper thin and you can hear guest in other rooms all around. Guests in the halls can get noisy and those sounds come through pretty clearly.
Room design Swimming pool
The front desk staff was very friendly. The location couldn't have been better. The room was fun and well decorated. The amenities were awesome - free water, happy hour drinks, towels to rent, and 20% off restaurant food. The housekeeping service seemed to get to our room pretty late each day and the service at the restaurant wasn't the best.
Excellent location. If you want to be in the middle of the action this is a great location Rooms could use some updating. Most of the street noise was filtered out but there was more guest noise than I would have expected. Décor is definitely eclectic. They had incense in the hallways which was very strong - gave us both headaches.
The staff went above and beyond to make us feel welcomed and took their time to provide information and services. The food at the hotel restaurant was one phenomenally delicious. The decorative bed pillows were dirty and the maintainence people interrupted our stay at least three different times. Lastly the only elevator was small and extremely slow.
Location and food; oclonial style of the hotel internet didn't work for almost 2 days; no business centre; lift failed several times whilst my stay; no bath in expensive room